Targeted Street Supervision SW Area Model. Targeted Street Supervision Define Targeted Street Supervision –Review locally available data to determine

Targeted Street SupervisionSW Area Model

Targeted Street Supervision

Define Targeted Street Supervision

– Review locally available data to determine opportunity routes and times

Plan

– Gather data and necessary forms i.e. Route Maps, 1564A, 4584

Execute

– Conduct Targeted Street Supervision and document results

Three Components

Define



Define

What is Targeted Street Supervision?

Use Data from DOIS/MSP/AVUS

ID Routes expanding Street time

ID when street expansion is taking place.

Conduct Street Observation

Conduct discussion with carrier and necessary corrective action

Review the Data



Review Data

Route Carrier Daily Performance Analysis Report


Review Data


Route 3021 Over Base Street by 1:16 minutes

Daily MSP Route Report


Review Data




Route 3021 Extended Time from IL to last delivery by 2:04

Targeted Street SupervisionReview Data

Vehicle Rte Rte Operator Beg End Auth. Actual Miles Beg End HrsId: No. Desc. Name Odom Odom Miles Miles Dev. Use Use Used

9207797 C003 2703C003 Smith 73880 73918 28 38 10 10:36 17:57 7:21 2211755 C008 2703C008 Jones 92255 92284 18 29 11 11:14 19:05 7:51 2209140 C010 2703C010 Smith 89940 89963 24 23 -1 10:38 17:10 6:32 3303242 C013 2703C013 Jones 66196 66206 10 10 0 10:57 12:56 1:59 2211754 C014 2703C014 Smith 91639 91663 23 24 1 9:44 17:19 7:35 9212769 C016 2703C016 Jones 98850 98875 24 25 1 10:00 16:22 6:22 4314276 C020 2703C020 Smith 80073 80094 22 21 -1 9:57 16:40 6:43 4301714 C021 2703C021 Jones 89146 89180 23 34 11 9:54 16:45 6:51 1257893 C025 2703C025 Smith 82162 82178 16 16 0 10:04 17:25 7:21 8206028 C027 2703C027 Jones 111868 111895 18 27 9 10:52 17:30 6:38 3318695 C028 2703C028 Smith 62860 62875 12 15 3 9:34 17:21 7:47 8206025 C030 2703C030 Jones 118738 118758 19 20 1 9:43 16:17 6:34 0214544 NOT USED 0 0 0 0 0 0 1265592 NOT USED 0 0 0 0 0 0 2211756 NOT USED 0 0 0 0 0 0 9206597 NOT USED 0 0 0 0 0 0 8209263 R016 2703R016 Smith 113552 113569 18 17 -1 12:59 16:55 3:56 8213138 R027 2703R027 Jones 76179 76202 24 23 -1 8:21 15:27 7:06

====== ====== ====== ====== ====== ======TOTALS: 279 311 32 90:36:00

Time: 16:02:33

Vehicle Utilization Daily Report

Reporting Period: 03/24/2008 Date: 03/26/2008


Review Data




Route 3021 Extended Time from IL to last delivery by 2:04

AVUS – Vehicle Utilization Report

Exceeded Base mileage by 12 Miles

Prepare for Targeted Street

Supervision


Print Revised Carrier Route Assignment


•Record Carrier’s Actual Leaving Time





Obtain Route Map

Route MapsRoute Maps

Rt 12Rt 14

Rt 17

Rt 18

Rt 20 Rt 23




Obtain Route Map

Print PS Form 1564A

Lunch and Break Locations





Obtain Route Map

Print PS Form 1564A

PS Form 4584

• Non-Career: One per quarter

• Probationary (0 - 3 months): 30, 60, & 80 day evaluations

• Employees with 4 - 23 months postal experience: One per quarter

• Employees with 2 years plus postal experience: Twice per year

OBSERVATIONS WHILE ON THE STREET

Route # Date:

1. Carrier moves vehicle from assigned parking space to load. (M-39 125.23)

2. Unnecessary trips from office to load the vehicle. (M-39 125.1)

3. Parcels not sequenced directly from hamper into vehicle (M-41 322.31)

4. Satchel not completely loaded for relays.(Unnecessary park point) (M-39 125.42, M-41 273)

5. Carrier loiters or engages in unnecessary conversation (M41 112.28)

6. Carrier does not finger mail between deliveries. (M-41 321.5)

7. Carrier does not have mail ready upon reaching the mail receptacle. (M-41 321.4)

8. Carrier makes more than one move to the mail receptacle on curbline routes. (M-41 112.1)

9. Satchel not used when delivering mail on foot. Authorized dismounts excepted.(M-39 125.41)

10. Carrier does not make business deliver at or near the front door. (M-41 131.34)

11. Carrier does not take obvious short cuts, i.e. cross lawns etc. (M-39 242.343)

12. Carrier backtracks (M-41 321.5)

13. Carrier deviates from route without authorization. (M-41 131.31)

14. Carrier does not follow the authorized line of travel and lunch/break locations.PS 1564A & (M-39 125.3)

15. Carrier does not park at authorized park points as listed on PS 1564A. (M-39 125.5)

16. Carrier combines lunch break and PM break. (M-39 242.341)

17. Carrier extends lunch or PM break. (M-39 242.341)

18. Carrier does not face or separate collection mail in a timely manner. (M-41 132.33)

19. Carrier does not promptly clock in from the street upon arrival at the delivery unit.(M-41 112.29)

Supervisor Comments:

Supervisor's Signature and Date Time of Observation

Street Observation ChecklistImproper Work Methods

ZIP: Unit: Date:

Rt No: Day: Carrier:

Location Observation InformationAddress Street Actual Time Scheduled Time Difference

Comments:



Comments:



Comments:

Revised Carrier/Route Assignment



Targeted Street Supervision Work Sheet

ZIP: 77052 Unit: Stati on A Date: 3/ 28/ 2008

Rt No: 52010 Day: Fri day Carrier: CA J ones


4801 Broadway 13: 42 1: 10Comments:

Mr. J ones stated that thi s i s where he normal l y i s at 1: 30-2: 00Carri er unabl e to expl ai n why he was 1: 10 behi nd schedul e.



Comments:



Comments:




Targeted Street Supervision Work Sheet

12: 32

Targeted Street Supervision Last Name First Name Recv Date ACT DATE WRITTEN ACTION CHARGE Position PAY LOC

1 1/8/08 1/8/08 N Official Discussion Discussed 1838/3999 - agreed to 30 minutes under time Carrier 100

2 3/11/08 3/11/08 Y Requested 7day employee was talking on c-phone while driving accident repeater Carrier 100


4 3/13/08 3/13/08 Y 14 day- last chance Unacceptable perf - edit book not submit, street expansion Carrier 100

5 11/8/2007 11/8/2007 Y 14 day Unacceptable perf - missed 1800 did not report Carrier 100

6 3/8/2008 3/8/2008 N Official Discussion Discussed 1838/3999 - failure to make standard, TWP Carrier 100


21 3/19/2008 3/19/2008 Y LOW unacceptable perf - failure to deliver express on time Carrier 100

22 3/19/2008 3/19/2008 Y interview/ 7 day unacceptable perf - failure to scan MSP scans Carrier 100

23 3/19/2008 3/19/2008 Y interview/ 7 day Unacceptable Perf - missed 1800 window - street expansion Carrier 100

24 3/13/2008 3/13/2008 Y 14 day Failure to follow instructions insubordination Carrier 100

25 3/11/2008 3/11/2008 Y LOW Irregular attendance Carrier 100

26 3/17/2008 3/17/2008 Y 7 day Failure to operated MV safely - got stuck in mud on 3/10 Carrier 100

27 3/11/2007 3/11/2007 N Official Discussion 1017B unauthorized OT - got stuck in mud for .72 POT Carrier 100

28 3/17/2008 3/17/2008 Y 7 day Failure to carry hand off Carrier 100

29 3/14/2008 3/14/2008 Y 7 dayAttendance AWOL Carrier

300

30 3/14/2008 3/14/2008 Y LOWAttendance (requested - not back yet) Carrier

100

31 3/14/2008 3/14/2008 Y LOWAttendance (requested - not back yet) Carrier

100

32 3/14/2008 3/14/2008 Y 7 dayStreet performance - got vehicle stuck in mud, created 1800 Carrier

100

33 3/13/2008 3/13/2008 Y 14 dayStreet performance - not combining loops Carrier

100

34 3/13/08 3/13/08 Y LOW Express failure Carrier 100

35 3/12/08 3/12/08 Y 14 day Express failure (requested - not back yet) R Carrier 300

36 3/12/08 3/12/08 Y LOW Express failure (requested - not back yet) R Carrier 300

37 3/17/08 3/17/08 Y LOW Mystery Shop failure - no lobby director Supv 400

38 3/15/08 3/15/08 Y Removal Performance (requested - not back yet) Supv 300

39 3/6/08 3/6/08 Y LOW Attendance (requested - not back yet) Carrier 100

40 3/6/08 3/6/08 Y 7 day Street - exceeding 1800 - no call (requested - not back yet) Carrier 100

41 3/6/08 3/6/08 Y LOW Street - exceeding 1800 - no call (requested - not back yet) Carrier 100

42 3/6/08 3/6/08 Y 7 day Attendance (requested - not back yet) Carrier 100

46 12/10/08 12/10/08 Y 14 day Accident Carrier 100

47 1/8/08 1/8/08 N Official Discussion Discussed 1838/3999 - agreed to 30 min under time Carrier 100

48 3/18/08 3/18/08 Y LOW

The blitz team found him at 3:15 on his line of travel, behind schedule on his route by 30 minutes, he had only left 1.00 ft ltrs/flts, .75 of DPS. Scheduled ET 15:30. Did not make it back until 16:05. Unauthorized. Will schedule a pre-d, Tuesday. Carrier 017

49 3/18/08 3/18/08 Y LOW

The blitz team found him at 14:15 on his line of travel, 36 minutes behind schedule according to the PS 3999, and the PS 1813, expectation was to complete his route in eight hours. Actual total route time, was 8:33, failed to follow in instructions. Pre-D Carrier 017

50 3/18/08 3/18/08 Y LOW

He was already doing his KO on route 1771 when he was found at 15:35, actual route time spent on rt 1752 was 7:13. He had a 1:30 min. KO on route 71. He was observed improperly using his cell phone while delivering a parcel; Pre-Scheduled for Tuesday. Carrier 017

51 3/18/08 3/18/08 Y LOW

She was located at 14:29, already had completed her route and was delivering 1:30 KO from route 1742; she returned at 15:30. No OT was used. She was observed using her cell phone while driving. Pre-D Carrier 017

52 3/18/08 3/18/08 N Official Discussion

the blitz team found carrier at 13:45 on his line of travel and had 1.50 of ltr/flt and 1.00 dps left at the time of observation and was instructed to return to the office in eight hours; no OT was used. Carrier was utilized in the AM for 45 minutes of under time on open routes Carrier 017

53 3/18/08 3/18/08 Y LOW

Found at 14:30 he had completed his route and a KO on route 1785 and indicated to the blitz team that he had not taken lunch as of yet. The expectation was for him to return to the station since he did not adhere to the PS 1564a. Carrier reported to the unit at 15.21 and ET at 15.22. Pre-D scheduled for Tuesday. Carrier 017


Define Opportunities

– Each District - Identify 10 Offices performing over base

Plan

– Provided training on Targeted Street Supervision to local management

Execute

– Each District will oversee process for these 10 units.

Three Components


Weekly Requirements

–Units not making base street prior week

–1 Full PS Form 3999

Daily Requirements

–3-5 Routes reviewed on Targeted Street Supervision

Documentation and Corrective Action Reviewed weekly by the District OPS


District OPS Weekly Requirements

–Report to Area Delivery

–Number of Full PS Form 3999 by Unit

–Number of Time & Location Observations by Unit

–List of corrective action taken


Southwest Area Delivery

–Track Base Performance by Unit

–Review District Compliance Reports

–On Site Follow ups

Documents

Targeted Street Supervision SW Area Model. Targeted Street Supervision Define Targeted Street Supervision –Review locally available data to determine