Full conflict resolution flier v2 0

IDENTIFYFOCUS

COLLABORATE

RECOGNIZETEACH

PROMOTE

COMPOSURECLARITY

CONTROL

CONFLICTRESOLUTION

raising the standardsfor business professionals worldwide

We have worked with Southwestern Consulting™ for the last three years. Over that period of time, we have implemented their suggested strategies and experienced a tremendous increase, not only in our productivity, but also in the number of qualified candidates that we have been able to attract to our organization because of their recommendations.

- Fred HadayiaState General Agent, American Income Life Insurance Co.

WE CREATE ORGANIZATIONAL CULTURES

consulting . coaching . training . speaking . seminars

contact us2451 Atrium Way, Nashville, TN 37214

877.589.0606 ext 704www.southwesternconsulting.com

[email protected]



our aimTo Liberate potential in both individuals and organizations

our philosophyWe Create Organizational Culture

what we doOur vision is to create truly integrated organizations through a range of customized services that improve and develop individuals, across the organization, into professionals that are true advocates for their business.

Our purpose is to deliver growth to the organization, individual development and success throughout the business. We aim to become the authority in habit-based business development through delivering sustainable, successful teams that include everyone wherever they mat sit within the organization.

how we engage with our clients...We are certified mediation specialists who investigate and understand your business and performance issues and create and deliver customized programs, resulting in increased productivity for your employees. We then support lasting change by ensuring that these skills and tools we introduce become habits in every day practice.

our services• Inter-Department Conflict Resolution

• Sales & HR Performance Strategies

• Operational Role Definement

• Organizational Disagreement Facilitation

• Mergers/ Acquisitions

• Communication Training

• Strategy Implementation

• HR and Management Mediation Training

From our first meeting, I was thoroughly impressed with their passion, approach and listening skills. We quickly executed a 30 day analysis and what they came back with was mind blowing. They uncovered many opportunities for improvement and broken processes. In some cases, we were too close to the problem to see them and in others we were too egotistical to consider there might be a problem. We followed up that analysis with an overhaul and it's turned out to be one of the best decisions I have made as a leader.

Lee Pepper, CMO - Foundations Recovery Network



[email protected]




[email protected]


self-mediationResearch shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in individual skill or motivation.

Our self-mediation training will not only equip your team with the skills to identify the various types and stages of conflict, but it will also increase their knowledge of how to:

• Identify and anticipate conflicts arising from generational differences• Navigate conflicts between different personality types and conflict styles• Self-Mediate conflicts that arise between themselves and another team member• Teach the self-mediation process to others within your organization

managerial mediationThe typical manager spends 25-40% of his or her time dealing with workplace conflicts. That's one to two days of every work week.

Our managerial mediation is designed as a core leadership competency to increase the skill, knowledge and ability for managers to:

• Resolve relational disputes between employees before conflict arises• Mediate business problems in an effort to increase employee productivity• Increase communication channels between individuals for dual benefit of the team and the organization• Create social and behavioral balance to normalize future conflict

performance mediationIt is estimated that 65% of performance problems are due to bad relationships, not because of bad employees. As a result of that, most causes of suboptimal performance are relational, not individual, at their core.

Our performance mediation gets to the core of what challenges, sets back, drives and motivates your employees. We have developed this course to help you:

• Manage individual underperformance to increase productivity• Create individual expectations and performance guidelines to increase results• Confront suboptimal results with increased stages of accountability• Develop strategies for creating vision, recognition and promotion in order to increase motivation

HABITS

PROCESS/SKILLS

SELFMANAGEMENT

SELFMOTIVATION

Ernst & Young reportsthat the cost of losing

and replacingan employee may be

as high as 150% of the departing

employee's annualsalary.




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MEDIATION HAS A

90% SUCCESS RATEWHEN COMPLETED UNDER SET, SPECIFIC

AND PROFESSIONAL GUIDANCE

• How much time do you spend identifying, dealing with and resolvingemployee conflict?

• Has your organization experienced the rising gap in generational(mis)communication in your current workforce?

• Have you felt the effects of underperformance or turnover due tounresolved conflict between your employees?

We help you learn to identify and resolve potentially negative issues before theyever rise to the state of 'conflict'. Our goal is to help you be proactive

in addressing challenges so you don't have to be reactive to future problems

How much is conflict costing you?

Isla Lake, [email protected] Isla Lake is the Consulting Coordinator for

Southwestern Consulting™ as well as a Certified Mediation Specialist. She holds degrees in both Interpersonal Communication and Human Relations as well as her Master's degree in Sustainable Business Performance; one of the fastest growing

services for today's business environment.

Isla has been working as a communications specialist since 2006 and joined Southwestern Consulting in 2010 where she holds both positions as Consultant

and Corporate Program Director. She is a certified consultant who trains and delivers on workplace mediation and facilitation. She has most recently created

curriculums for both conflict resolution and performance mediation in which she can coach and train companies and organizations to practice and deliver mediation

services within their core group of employees.

Please contact us to learn more about our Mediation Services

Documents

Full conflict resolution flier v2 0