Front Research - Copy.doc

7/30/2019 Front Research - Copy.doc

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A RESEARCH PROJECT REPORT

onA Comparative study of customer services in Private and Nationalized

Bank

SUBMITTED FOR PARTIAL FULFILMENT OF THE DEGREE

OF

MASTER OF BUSINESSADMINISTRATION

ByRANJAN KUMAR

(Roll No.: 1168670131)

Under the Supervision ofMR. ANURAG KUMAR

Assistant Professor

Accurate Institute of Advanced Management, Greater

Noida

(Affiliated to MTU and Approved by AICTE)

2013


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DECLARATION

I, Ranjan kumar Roll No.1168670131 student of Accurate Institute of Advanced

Management, Gr. Noida hereby declare that the facts and figures presented in

the report entitled A Comparative study of customer services in Private and

Nationalized Bank are true to the best of my knowledge & belief and are devoid

from any imaginative presentation.

Ranjan kumar


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Accurate Institute of Advanced Management(Affiliated to MTU and Approved by AICTE)

______________________________________

Anurag Kumar DateAssistant Professor

Certified that the Project Research Report entitled A Comparative study of

customer services in Private and Nationalized Bank has been prepared by

Mr.Ranjan Kumar under my supervision. Mr. Ranjan kumar has prepared the

Report during 4th Semester prescribed under MBA Ordinance governing the award

of the Degree of MASTER OF BUSINESS ADMINISTRATION, Mahamaya

Technical University, NOIDA, and the Report embodies the result of his study and

investigation conducted during the period he worked as a regular student.

The report is of the standard expected of a candidate for the partial fulfillment of

MBA Degree and I recommend that it may be evaluated.

(Anurag Kumar)

Assist.Professor

Plot No. 49, Knowledge Park-3, Greater NOIDA-201306 (UP)


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PREFACE

The learning process of classroom is incomplete without any practical field experience. It is

because of the reason that our Institute like any other, has provision for practical training, so

practical training is vital. Accordingly we did our research to get exposure of real world

problems.

This 3 weeks of survey gave us an insight into the working of an organization and learn how

some of the important concepts that we have been studying as a student of management are

applicable in the field. The project is a sincere attempt to focus on the subject in a lucid manner.

I sincerely attempted to effort to carry out study in deep on subject.

During this period we had the opportunity to observe the companys performance, place in the

industry, its products, pricing, advertisement, promotions and its good will through our market

survey. It is hoped that this study will provide valuable information in various issues related to

the company.

Ranjan kumar

Roll no.:- 116860131


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ACKNOWLEDGEMENT

Student Name: RANJAN KUMAR

Roll no. : 116860131

Signature : Ranjan kumar

Date:

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Front Research - Copy.doc