Find the Power

THE POWER TO ACHIEVE MOREContinuing Education and Training Workforce Development GroupNatioNal CertifiCatioN PreParatioN H.o.t. (HigH-demaNd oCCuPatioNal traiNiNg) CertifiCates liCeNsures

Achieve more. Choose Harford. | www.harford.edu/trainme

2 | Achieve more. Choose Harford. | www.harford.edu/trainme

Find the Power | Harford Community College

Harford Community College has developed this workforce development guide for you to determine a pathway to self empowerment.We have listed occupational training opportunities that will enhance your ability to begin or advance in your chosen career or profession.

For your convenience, training opportunities are organized into five areas:

• Healthcare and Human Services • Information Technology/Project Management • Basic Skills for Employment • Professional Credentialing/Leadership • Construction/Manufacturing/Industrial

As you can see from the Employment Growth chart to the right, we have geared our development of training programs to projected growth in the occupations as outlined by the U.S. Department of Labor and the Maryland Department of Labor, Licensing, and Regulation.

Once you have chosen your career option, discover our cost effective, quality training taught by outstanding faculty with technical and practical experience in their specialty.

So . . .Find the power to make a difference in your life or the life of someone else.Find the power to define a new or existing career.Find the power to serve others with your technical experience.Find the power to build and maintain America’s infrastructure.

We are here to help you Find Your Power.

Victor Cyran, Director for Corporate & Professional Training

Page Employment GrowthCareer Field Median Wage Job Title

46 A+ Certification Information Technology $32,000 14%

7 Apprenticeship - Electrical Trades $36,000 12%

20 Bartender Services $14,000 + tips 10%

8 Building Maintenance Certification Trades $30,000 11%

21 Certified Child Care Provider Services $19,700 11%

7 Commercial Truck Driving Trades $37,800 9%

55 Dental Assistant Healthcare $33,600 36%

54 EKG Technician Healthcare $27,200 24%

61 Electronic Health Record Specialist Healthcare $35,250 20%

56 Emergency Medical Technician Healthcare $27,070 9%

15 Fiber Optics Technology Trades $40,000 2%

23 Floral Design Certification Services $24,100 3%

16 Forklift Operator Trades $21,000 -1%

8 Heating/Venting/AC/Refrigeration Trades $36,000 28%

69 Histotechnician Healthcare $53,500 14%

10 Home Improvement License Trades $24,100 19%

24 Home Inspection Trades $39,400 17%

24 Hospitality Services $17,300 8%

26 Human Resources Management Services $75,000 22%

61 Medical Administrative Assistant Healthcare $26,290 35%

62 Medical Biller Healthcare $31,236 20%

63 Medical Coder Healthcare $37,000 20%

64 Medical Transcriptionist Healthcare $35,600 11%

65 Nursing Assistant Healthcare $27,540 18%

67 Patient Care Technician Healthcare $27,540 18%

68 Pharmacy Technician Healthcare $27,500 25%

68 Phlebotomy Technician Healthcare $25,800 14%

49 Print Graphic Design Certification Information Technology $51,000 13%

70 Veterinary Assistant Healthcare $17,118 21%

50 Web Graphic Design Certification Information Technology $49,000 13%

15 Welding Trades $34,000 -2%

The intent of the publication is to provide community residents with information on Harford Community College’s educational offerings applicable to the current occupational outlook. The College does not guarantee that an offer of employment will result for students who have completed the recommended HCC courses/programs. Information on this chart was obtained through www.acinet.org, a U.S. Department of Labor sponsored website and the MD Department of Labor, Licensing and Regulation and may vary slightly from Bureau of Labor Statistics data which appears elsewhere in this publication.

| 3 FOR MORE INFORMATION, VIS IT WWW.HARFORD.EDU/TRAINME or CALL 443-412-2440.

Supports

Harford Community College, as a member of the Maryland Association of Community Colleges, is partnering with the state administration on Skills2Compete-Maryland, a major initiative aimed at increasing the skills and competitiveness of Maryland’s workforce.

By preparing more Marylanders for middle-skill jobs (those that require more than a high school diploma, but less than a four-year degree), Marylanders can gain the skills and credentials they need to get good jobs with family supporting wages. Middle-skill jobs are the backbone of the state’s economy, making up half of Maryland’s labor market.

Maryland’s community colleges are the places to go for training to meet the middle-skill labor demand in the state. Visit Skills2Compete-Maryland at www.skills.maryland.gov to learn more about this important effort.

HEALTHCARE & HUMAN SERVICES Nursing Assistant .................................................4

Dental Assistant ...................................................5

EKG Technician ....................................................5

Electronic Health Record Specialist .................... 6

Emergency Medical Technician ......................... 6

EMT-B to Nursing Assistant ................................7

Histotechnician ....................................................7

Medical Administrative Assistant ...................... 8

Medical Biller ...................................................... 8

Medical Coder ..................................................... 9

Medical Transcriptionist...................................... 9

Patient Care Technician .....................................10

Pharmacy Technician .........................................10

Phlebotomy Technician ..................................... 11

Veterinary Assistant........................................... 11

INFORMATION TECHNOLOGY A+ Certification Preparation .............................. 12

Network+ Certification Preparation .................. 12

Security+ Certification Preparation ................... 13

CISCO-CCNA: Concepts & Theory ....................... 13

ITIL Foundation Certification Preparation ......... 14

Certified Wireless Technology Specialist .......... 14

Computer Skills for Today’s Workforce ............. 15

Microsoft Power User ........................................ 15

Print Graphic Design ..........................................16

Web Graphic Design ..........................................16

Professional Association: HITN .......................... 17

ADVANCED CERTIFICATION PREPARATIONCISSP® Certification Preparation .......................18

Project Management Certification Preparation ..................................19

PROFESSIONAL CREDENTIALING/LEADERSHIP CORE Leadership Training ................................. 20

Harford Leadership Academy ............................21

Bartending .........................................................22

Hospitality ..........................................................22

Floral Design ......................................................23

Nail Technician ...................................................23

Child Care Provider ............................................24

Human Resource Management ........................24

Professional Association: SHRA.........................25

Professional Association: SPAN .........................25

Professional Conferences .................................26

BASIC SKILLS FOR EMPLOYMENTAdult Basic Education/GED Program/ English as a Second Language..........................27

CONSTRUCTION/MANUFACTURING/INDUSTRY Building Maintenance .......................................28

Apprenticeship: HVAC ........................................29

Apprenticeship: Electrical ..................................29

Commercial Truck Driver Training .................... 30

Fiber Optics Technology ................................... 30

Forklift Operator Certification ........................... 31

HVACR Certificate ............................................... 31

Home Improvement License .............................32

Home Inspection Certification ..........................32

Solar Energy Training .........................................33

Welding Training ................................................33

Table of Contents | Certificates • Training • Licensures • Associations


Healthcare & Human ServicesNursing AssistantJob Outlook & Earnings

Overall employment of nursing and psychiatric aides is projected to grow 18 percent between 2008 and 2018, faster than the average for all occupations.

The median annual wage for nursing aides, orderlies, and attendants were $24,010 in May 2010.

Is This Career Right for You?

Nursing Assistants help patients to eat, dress, and bathe. They also serve meals, make beds, take vital signs and observe patients’ physical, mental, and emotional conditions and report any change to the nursing staff.

Nursing and psychiatric aides help care for physically or mentally ill, injured, disabled, or infirmed individuals in hospitals, nursing care facilities, and mental health settings. Nursing aides and home health aides are among the occupations commonly referred to as direct care workers, due to their role in working with patients who need long-term care. The specific care they give depends on their specialty. A high school diploma is required for many jobs; specific qualifications vary by occupation, state laws, and work setting.

NursiNg AssistANt At HCCThose who complete the theory and clinical components of this Maryland Board of Nursing (MBON) approved program gain the knowledge needed to work in a hospital as a CNA. They must also take the National Nurse Aide Assessment Program (NNAAP) examination to become a Geriatric Nursing Assistant (GNA).

requiremeNts• Must be at least 18 years of age or older• Possess a high school diploma/GED• Complete the reading and math assessments• Have the ability to lift, push, and pull a minimum of 50 pounds unassisted

2012 total approximate cost is $1,495 for tuition and fees. There may be additional associated costs for textbooks, certification, and licensure.

See www.harford.edu/trainme for additional program requirements and required courses.

“I wanted to thank you for laying the groundwork for my work experience for the past four years.

I believe HCC truly prepared me for working in a health care facility and laid the groundwork

for my advancement to the CMA (Certified Medicine Aide) position.“

Brett Kirchner, CNA, GNA, CMA

Job Outlook & Earnings

Employment for dental assistants is expected to grow 36 percent from 2008 to 2018, which is much faster than the average for all occupations.

The median annual wage for dental assistants was $33,470 in May 2010.


Dental assistants perform a variety of patient care, office, and laboratory duties. They sterilize and disinfect instruments and equipment, prepare and lay out the instruments and materials required to treat each patient, and obtain and update patients’ dental records. Assistants make patients comfortable in the dental chair and prepare them for treatment. During procedures, assistants hand instruments and materials to dentists and keep patients’ mouths dry and clear by using suction hoses or other devices. They also instruct patients on postoperative and general oral healthcare.

Dental offices are expected to hire more assistants to perform routine tasks so dentists may devote their time to more complex procedures. More than one-third of dental assistants worked part time in 2008.


Dental Assistant EKG TechnicianJob Outlook & Earnings

Employment for cardiovascular technologists and technicians is expected to increase 24 percent through the year 2018, much faster than the average for all occupations.

The median annual wage for cardiovascular technologists and technicians was $30,280 in May 2010. Entry level position wages are much lower.


Cardiovascular technologists and technicians assist physicians in diagnosing and treating cardiac and peripheral vascular ailments. They schedule appointments, review physicians’ interpretations and patient files, and monitor patients’ heart rates. They also operate and take care of testing equipment, explain test procedures, and compare findings to identify problems. Cardiographic/electro-cardiograph (or EKG) technicians specialize in electrocardiography, or EKG, stress testing, and perform Holter monitor procedures.

Technicians perform EKGs to monitor and record electrical impulses transmitted by the heart. Many EKG technicians work in the hospital setting, while others work in clinics, physicians’ offices, and diagnostic laboratories. Those with multiple professional credentials,

trained to perform a wide range of procedures, will have the best employment prospects.

eKg teCHNiCiAN At HCCCompleting this program will prepare you to take the National Healthcareer Association (NHA) EKG Technician exam. You will learn basic cardiac anatomy, patient preparation, arrhythmia identifi-cation, treatment modalities and pharmacology.

requiremeNts• Must be at least 18 years of age

or older• Possess a high school diploma/GED.


See www.harford.edu/trainme for additional program requirements and courses.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Dental Assistants, on the Internet at www.bls.gov/oco/ocos163.htm.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Cardiovascular Technologists and Technicians, on the Internet at www.bls.gov/oco/ocos100.htm.

DeNtAl AssistANt At HCCComplete this intense training program and gain the knowledge and skill needed to work in a dental office as an entry-level dental assistant, reception-ist, front office assistant or back office assistant. The course also includes oral radiography training that qualifies you to take the Dental Assisting National Board (DANB) Radiation Health and Safety (RHS) examination.


or older• Possess a high school diploma/GED• Complete the reading and math

assessments• Ability to perform physical work, move throughout the office, stand for prolonged periods of time, work in confined spaces, and come into close contact with the public




Employment of medical records and health information technicians is expected to increase by 20 percent, much faster than the average for all occupations through 2018.

The median annual wage for medical records and health information technicians was $32,350 in May 2010.


Medical records and health information technicians assemble patients’ health information including medical history, symptoms, examination results, diagnostic tests, treatment methods, and all other healthcare provider services. Professionals working with medical EHRs organize and manage health information data by ensuring its quality, accuracy, accessibility, and security. They also regularly communicate with physicians and other healthcare professionals to clarify documentation or to obtain additional information.

The increasing use of electronic health records (EHRs) will continue to broaden and alter the job responsibilities of health information specialists and technicians. For example, with the use of EHRs, technicians must be familiar with EHR computer software, maintain-ing EHR security, and analyzing electronic data to improve health-care information. This is one of the

few health-related occupations in which there is no direct hands-on patient care.


HEALTHCARE & HUMAN SERVICES


Employment of emergency medical technicians and paramedics is expected to grow nine percent between 2008 and 2018. Job prospects should be favorable.

The median annual wage for EMTs and paramedics was $30,360 in May 2010.


People’s lives often depend on the quick reaction and competent care of emergency medical technicians (EMTs) and paramedics. Incidents as varied as automobile accidents, heart attacks, slips and falls, child-birth, and gunshot wounds require immediate medical attention. EMTs and paramedics provide this vital service as they care for and transport the sick or injured to a medical facility.

EMTs and paramedics need formal training and certification or licensure, but requirements vary by state. Opportunities will be best for those who have earned advanced certifications. Since emergency services function 24 hours a day, EMTs and paramedics have irregular working hours.

Electronic Health Record Specialist Emergency Medical Services

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Emergency Medical Technicians and Paramedics, on the Internet at www.bls.gov/oco/ocos101.htm.

eleCtroNiC HeAltH reCorD speCiAlist At HCC

Completing our Electronic Health Record series will prepare you for National Certification as an Electronic Health Record Specialist (CEHRS) through National Healthcareers Association (NHA). You will be able to sit for the test right here at HCC. We offer convenient hours and reasonable prices. Join the exciting field of a professional CEHRS.


or older• High school diploma/GED 2012 total approximate cost is $1,295 for tuition and fees. There may be additional associated costs for textbooks, certification, and licensure.


emergeNCy meDiCAl serviCes At HCC

This full-time program can take up to 19 months to complete.

CourseworK iNCluDes• EMT-Basic (4 months)• EMT-Intermediate (9 months)

Prerequisite: Current certification as EMT-Basic.

• EMT-Paramedic Bridge (6 months) Prerequisite: Current certification as EMT-Intermediate.

• EMT-Paramedic (19 months) No prior certifications are required.


or older• High school diploma/GED

2012 approximate cost is EMT-Basic $1,395; EMT-Intermediate $2,495; EMT-I to Paramedic Bridge $1,995. Total cost of program is $5,885. There may be additional associated costs for textbooks, certification, and licensure.


Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Medical Records and Health Information Technicians, on the Internet at www.bls.gov/oco/ocos103.htm.



The median annual wage for nursing aides, orderlies, and attendants was $24,010 in May 2010.


Nursing Assistants help patients to eat, dress, and bathe. They also serve meals, make beds, take vital signs, observe patients’ physical, mental, and emotional conditions, and report any change to the nursing staff.

Nursing and psychiatric aides help care for physically or mentally ill, injured, disabled, or infirmed individuals in hospitals, nursing care facilities, and mental health settings. Nursing aides and home health aides are among the occupations commonly referred to as direct care workers, due to their role in working with patients who need long-term care. The specific care they give depends on their specialty. A high school diploma is required for many jobs; specific qualifications vary by occupation, state laws, and work setting.


EMT-B to Nursing Assistant HistotechnicianJob Outlook & Earnings

Employment of clinical laboratory workers is expected to grow by 14 percent between 2008 and 2018, faster than the average for all occupations.

The median annual wage for medical and clinical laboratory tech-nicians was $36,280 in May 2010.


Histology is the science dealing with the structure of cells and their formation into tissues and organs. Histotechnology is a structural science concerned with the demonstration of cellular change, chemical composition, and function of normal and abnormal tissue. Histology technicians (HTs) prepare sections of body tissue for microscopic examination by pathologists or other medical scientists. The HT freezes and cuts tissue, then mounts it on slides and stains it with special dyes to make them visible under the microscope. The tissue may be of human, animal, or plant origin. Prepared sections enable patholo-gists to identify signs of disease, illness, or malignancies in the body, as well as signs of normality or improvement.

Certified HTs usually work in human health care, veterinary, industrial, or research laboratories.

HistoteCHNiCiAN At HCCThis program takes 10 months or less to complete. The Harford Community College Online Histotechnology Certification program is fully accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) and prepares students for the American Society of Clinical Pathologists (ASCP) national certification examination. Those who pass the exam are certified as Histology Technicians (HT).


or older• Possess a high school diploma/GED• Current employment in a laboratory

setting• Provide copies of high school and/or

college transcripts showing completion of biology, chemistry and math (unofficial transcripts are accepted)

• Complete an admission packet



Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Clinical Laboratory Technologists and Technicians, on the Internet at www.bls.gov/oco/ocos096.htm.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Nursing and Psychiatric Aides, on the Internet at www.bls.gov/oco/ocos327.htm.

emt-B to NursiNg AssistANt BriDge At HCC

Apply previously-acquired knowledge and skills you learned as an EMT-B (Emergency Medical Technician-Basic) to make the transition from the pre-hospital environment to the inpatient setting. Those who complete the theory and clinical components of this Mary-land Board of Nursing (MBON) approved program gain the knowledge needed to work in a hospital as a CNA. They are also able to take the National Nurse Aide Assessment Program (NNAAP) examination to become a Geriatric Nursing Assistant (GNA).


or older• Possess a high school diploma/GED• Possess certification as an EMT-B

or higher• Complete the EMT-B to CNA challenge

exam• Have the ability to lift, push, and pull

a minimum of 50 pounds unassisted




Employment of medical records and health information technicians is expected to increase by 20 per-cent, much faster than the average for all occupations through 2018.

The median annual wage for medical records and health infor-mation technicians was $32,350 in May 2010.


Medical records and health information technicians assemble patients’ health information including medical history, symptoms, examination results, diagnostic tests, treatment methods, and all other healthcare provider services. Professionals working with medical records organize and manage health information data by ensuring its quality, accuracy, accessibility, and security. They also regularly communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.

Some medical records and health information technicians specialize in codifying patients’ medical information for reimbursement purposes. Technicians who specialize in medical coding and billing are called medical coders or billing specialists. Medical coders assign a code to each diagnosis and procedure by using classification systems software. The classification

system determines the amount for which healthcare providers will be reimbursed if the patient is covered by Medicare, Medicaid, or other insurance programs using the system. Coders may use several coding systems, such as those required for ambulatory settings, physician offices, or long-term care. Billing specialists manage the reimbursement process and revenue cycle.


Employment is projected to grow much faster than average, ranking medical administrative assistants among the fastest growing occu-pations over the 2008–18 decade. Job prospects should be excellent.

The median annual wage for medical administrative assistants was $30,530 in May 2010.


Medical administrative assistants perform a variety of tasks to keep the offices of physicians, podiatrists, chiropractors, and other health practitioners running smoothly. In small practices, they usually do many different kinds of tasks, and report directly to an office manager, physician, or other health practitioner. Those in large practices tend to specialize in a particular area, under the supervi-sion of department administrators.

Medical administrative assistants update and manage patients’ medical records, coordinate insur-ance information, and arrange for hospital admissions and laboratory services. They also perform tasks less specific to medical settings, such as answering telephones, greeting patients, handling correspondence, scheduling appointments, and managing billing and bookkeeping.



Medical Administrative Assistant Medical Biller

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Medical Assistants, on the Internet at www.bls.gov/oco/ocos164.htm.

meDiCAl ADmiNistrAtive AssistANt

At HCCCompleting our Medical Administrative Assistant series will prepare you for National Certification as a Medical Administrative Assistant (CMAA) through the National Healthcareers Association. This program takes approximately six months to complete.




See www.harford.edu/trainme for further program requirements and required courses.


meDiCAl Biller At HCCCompleting our Medical Billing series will prepare you for National Certifica-tion as a Medical Biller through National Health Careers Association. You will be able to sit for the test right here at HCC.






Employment of medical records and health information technicians is expected to increase by 20 percent, much faster than the average for all occupations through 2018.

The median annual wage for medical records and health information technicians was $32,350 in May 2010.


Medical records and health information technicians assemble patients’ health information including medical history, symptoms, examination results, diagnostic tests, treatment methods, and all other healthcare provider services. Professionals working with medical records organize and manage health information data by ensuring its quality, accuracy, accessibility, and security. They also regularly communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.

Some medical records and health information technicians specialize in codifying patients’ medical information for reimbursement purposes. Technicians who specialize in medical coding and billing are called medical coders or billing specialists. Medical coders assign a code to each diagnosis and proce-dure by using classification system software. The classification system

determines the amount for which healthcare providers will be reimbursed if the patient is covered by Medicare, Medicaid, or other insurance programs using the system. Coders may use several coding systems, such as those required for ambulatory settings, physician offices, or long-term care. Billing specialists manage the reimbursement process and revenue cycle.


Medical Coder Medical TranscriptionistJob Outlook & Earnings

Employment of medical transcrip-tionists is projected to grow by 11 percent from 2008 to 2018.

Job opportunities should be good, especially for those who are certified.

The median annual wage for medical transcriptionists was $32,900 in May 2010.


Medical transcriptionists listen to dictated recordings made by physicians and other healthcare professionals and transcribe them into medical reports, correspon-dence, and other administrative material. They generally listen to the recordings on a headset, using a foot pedal to pause the recording when necessary, and key the text into a personal computer or word processor, editing as necessary for grammar and clarity.

The documents they produce include discharge summaries, medical history and physical examination reports, operative reports, consultation reports, autopsy reports, diagnostic-imaging studies, progress notes, and referral letters. They return the transcribed documents to the physicians or other healthcare professionals who dictated them for review and signature or correction. These documents eventually become part of patients’ permanent files.

meDiCAl CoDer At HCCCompleting our Medical Coding series will prepare you for National Certification as a Medical Coder through the AAPC.






Occupational data from the Bureau of Labor Statis-tics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Medical Transcription-ists, on the Internet at www.bls.gov/oco/ocos271.htm.

meDiCAl trANsCriptioNist At HCC


or older

• High school diploma/GED


See www.harford.edu/trainme for program requirements and required courses.



The median annual wage for nursing aides, orderlies, and attendants was $24,010 in May 2010.


Nursing and psychiatric aides help care for physically or mentally ill, injured, disabled, or infirmed individuals in hospitals, nursing care facilities, and mental health settings. They are among the occupations commonly referred to as direct care workers, due to their role in working with patients who need long-term care. The specific care they give depends on their specialty.

Numerous job openings and excellent job opportunities are expected. Most jobs are in nursing and residential care facilities and in hospitals. Specific qualifications vary by occupation, state laws, and work setting.




Employment of pharmacy technicians and aides is expected to increase by 25 percent from 2008 to 2018, which is much faster than the average for all occupations.

The median annual wage for pharmacy technicians was $27,910 in May 2010.


Pharmacy technicians and aides help licensed pharmacists prepare prescription medications, provide customer service, and perform administrative duties within a pharmacy setting. Pharmacy tech-nicians generally are responsible for receiving prescription requests, counting tablets, and labeling bottles, while pharmacy aides perform administrative functions such as answering phones, stocking shelves, and operating cash registers. In organizations that do not have aides, however, pharmacy technicians may also be responsible for clerical duties.

Pharmacy Technicians are an important part of the healthcare team and work under the direct supervision of a Licensed Pharmacist. Many technicians and aides work evenings, weekends, and holidays. About 75 percent of jobs are in a retail setting.

Patient Care Technician Pharmacy Technician

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Nursing and Psychiatric Aides, on the Internet at www.bls.gov/oco/ocos327.htm.

pAtieNt CAre teCHNiCiAN At HCC

This career pathway takes you from nursing assistant training through a series of nationally certified courses that prepare you to perform delegated nursing functions that require a higher level of technical ability and skill in the hospital setting. Includes nursing assistant, EKG technician, and phlebotomy technician certification.



assessments• Have the ability to lift, push, and pull

a minimum of 50 pounds unassisted



pHArmACy teCHNiCiAN At HCC

Learn the basic knowledge and skills that you need to obtain an entry-level position in a hospital, retail, or mail-order pharmacy. This course meets the Maryland Board of Pharmacy require-ments for certification and prepares you for the National Pharmacy Technician Certification Examination.





Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Pharmacy Technicians and Aides, on the Internet at www.bls.gov/oco/ocos325.htm.


Employment of clinical laboratory workers is expected to grow by 14 percent between 2008 and 2018, faster than the average for all occupations.

The median annual wage for medical and clinical laboratory technicians were $30,280 in May 2010.


Clinical laboratory testing plays a crucial role in the detection, diagnosis, and treatment of disease. Clinical laboratory technologists, also referred to as clinical laboratory scientists or medical technologists, and clinical laboratory technicians, also known as medical technicians or medical laboratory technicians, perform most of these tests.

Clinical laboratory technicians perform less complex tests and laboratory procedures than technologists do. Technicians may prepare specimens and operate automated analyzers, for example, or they may perform manual tests in accordance with detailed instructions. They usually work under the supervision of medical and clinical laboratory technologists or laboratory managers. Like technologists, clinical laboratory technicians may work in several areas of the clinical laboratory or specialize in just one. Phlebotomists

collect blood samples, for example, and histotechnicians cut and stain tissue specimens for microscopic examination by pathologists.


Phlebotomy Technician Veterinary AssistantJob Outlook & Earnings

Employment of animal care and service workers is expected to grow 21 percent over the 2008–18 decade, much faster than the average for all occupations.

Wages are relatively low. The median annual wage for veterinary assistants was $22,040 May 2010.


Many people like animals, but taking care of them is hard work. Animal care and service workers include animal caretakers and animal trainers—train, feed, water, groom, bathe, and exercise animals and clean, disinfect, and repair their cages. They also play with the animals, provide compan-ionship, and observe behavioral changes that could indicate illness or injury. Boarding kennels, pet stores, animal shelters, rescue leagues, veterinary hospitals and clinics, stables, laboratories, aquariums and natural aquatic habitats, and zoological parks all house animals and employ these workers. Job titles and duties vary by employment setting.

While animal lovers get satisfac-tion in this occupation, the work can be unpleasant, physically and emotionally demanding, and sometimes dangerous. Most positions will present excellent employment opportunities; however, keen competition is

expected for jobs as zookeepers and marine mammal trainers.

pHleBotomy teCHNiCiAN At HCC

Completing this program prepares you for National Certification. You will learn basic anatomy and physiology, specimen collection and processing, and laboratory operations.


or older• Possess a high school diploma/GED



Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Clinical Laboratory Technologists and Technicians, on the Internet at www.bls.gov/oco/ocos096.htm.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Animal Care and Service Workers, on the Internet at www.bls.gov/oco/ocos168.htm.

veteriNAry AssistANt At HCC

This full-time program begins during the fall semester and ends in the spring semester. It consists of seven noncredit courses, including a supervised clinical practicum, totaling 139 hours of training.



assessments• Ability to lift, push, and pull a minimum of 40 pounds unassisted




Employment of computer support specialists is expected to increase by 14 percent from 2008 to 2018, which is faster than the average for all occupations.

Median annual wage of computer support specialists was $43,450 in May 2008.


Computer service technicians service mainframe, server, and personal computers; printers; and auxiliary computer equipment. These workers primarily perform hands-on repair, maintenance, and installation of computers and related equipment. Computer support specialists must have strong problem-solving, analytical, and communication skills because troubleshooting and helping others are vital parts of the job. The constant interaction with other computer personnel, customers, and employees requires computer support specialists to communicate effectively via email, over the phone, or in person.

CompTIA A+ certification validates foundation-level knowledge and skills necessary for a career in PC support. It is the starting point for a career. The international, vendor-neutral certification proves competence in areas such as installation, preventative mainte-nance, networking, security and

troubleshooting. Employers look for A+ certifica-tion when hiring PC Technicians to support and maintain PCs in a diverse network environment.

Industry figures consistently show that certification translates into higher salaries and more promo-tions. Job prospects will be best for applicants with knowledge of electronics, certification, formal training, and repair experience.

12 | Achieve more. Choose Harford. | www.harford.edu/trainmevv

A+ Certification Preparation

Information Technology

A+ CertifiCAtioN prepArAtioN At HCC

The program takes approximately five months to complete and runs twice a year, from September-January and February-June.

Classes are generally held one night a week from 6:30-9:40 p.m. and Saturdays from 9 a.m.-4 p.m.

Prepare for the CompTIA A+ Certifica-tion exam by completing the following courses: Fundamentals of PC Repair, PC Repair Technician Level 1, PC Repair Technician Level 2.

2012 total approximate cost is $3,200.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Computer Support Specialists, on the Internet at www.bls.gov/oco/ocos306.htm.

Network+ Certification PreparationJob Outlook & Earnings

Overall employment of computer network, systems, and database administrators is projected to increase by 30 percent from 2008 to 2018.

Median annual wage of network and computer systems administrators was $66,310 in May 2008.


Network and computer systems administrators design, install, and support an organization’s computer systems. They are responsible for LANs, WANs, network segments, and Internet and intranet systems. They work in a variety of environ-ments, including large corpora-tions, small businesses, and gov-ernment organizations. They install and maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to users. These workers gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements.

CompTIA’s Network+ Certification validates the knowledge and skills of networking professionals. Network+ is an international, vendor-neutral certification that recognizes a technician’s ability to describe the features and func-tions of networking components and to install, configure and

troubleshoot basic networking hardware, protocols and services.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Computer Network, Systems, and Database Administrators, on the Internet at www.bls.gov/oco/ocos305.htm.

NetworK+ CertifiCAtioN prepArAtioN At HCC

The program takes approximately five months to complete; and runs twice a year, from September-January and February-June.

Evening classes are generally held two nights a week from 5:30-10 p.m.

Although not a prerequisite, it is recommended that CompTIA Network+ candidates have at least nine months of experience in network support or administration or adequate academic training, along with a CompTIA A+ Certification. This extremely hands-on preparation course covers many aspects of PC networks, from basic cable installation through advanced system configuration.



CISCO-CCNA: Concepts & TheoryJob Outlook & Earnings




Network and computer systems administrators design, install, and support an organization’s computer systems. They are responsible for LANs, WANs, network segments, and Internet and intranet systems. They work in a variety of environ-ments, including large corpora-tions, small businesses, and gov-ernment organizations. They install and maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to users. These workers gather data to evaluate a system’s performance, identify user needs, and determine system and network requirements.

The Cisco Certified Networking Associate (CCNA) certification is the most sought-after certifica-tion in the industry, and identifies the best of the internetworking specialists. Cisco Certified Network Associate (CCNA®) certification validates the ability to install, configure, operate, and troubleshoot medium-size route and switched

networks, including implementa-tion and verification of connections to remote sites in a WAN. CCNA curriculum includes basic mitiga-tion of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. CCNA status denotes proficiency in both design and support of diverse internetworks. As an authorized Cisco Networking Academy, Harford Community College offers all 4 courses of the CCNA program to prepare students for the CCNA exam.

CisCo-CCNA CertifiCAtioN prepArAtioN At HCC

The program takes approximately six months to complete and runs through-out the year. Evening classes are generally held two nights a week from 5 -10 p.m.

The CCNA program consists of intensive training that include lectures and exercises to teach routing and switching in both network design and support.

The CCNA curriculum assumes prior knowledge of computer networks and an introduction to the OSI Model.







Computer security specialists plan, coordinate, and maintain an organization’s information security. These workers educate users about computer security, install security software, monitor networks for security breaches, respond to cyber attacks, and, in some cases, gather data and evidence to be used in prosecuting cyber crime. The responsibilities of computer security specialists have increased in recent years as cyber attacks have become more sophisticated.

CompTIA Security+ certification designates knowledgeable profes-sionals in the field of Cybersecurity, one of the fastest-growing fields in IT. With certification prepara-tion at Harford Community College, students can take the CompTIA Security+ exam with confidence. Obtain this foundation-level certification to demonstrate your knowledge of security concepts, tools, and procedures to react to security incidents, and an ability to anticipate security risks and guard against them.

CompTIA Security+ Certification Preparation

seCurity+ CertifiCAtioN prepArAtioN At HCC

Students may choose to complete the training online or through face-to-face instruction. The program can take from one week to six months to complete depending on the instruction method selected.

There are no prerequisites for the Security+ exam. However, it is recommended that you have A+ and Network+ certifications or equivalent knowledge.


Occupational data from the Bureau of Labor Statis-tics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Computer Network, Systems, and Database Administrators, on the Internet at www.bls.gov/oco/ocos305.htm.


INFORMATION TECHNOLOGY

Add ITIL Certification to Your Resume

Begin your career in IT service management with ITIL Foundation Preparation at Harford Community College. The IT Infrastructure Library® (ITIL) is the most widely-accepted approach to IT service management in the world. There are four levels of certification in the ITIL Version 3 (V3) Qualifications scheme.

ITIL Foundation level is the entry level for the scheme. Upon successful completion of the ITIL Foundation Certificate in IT Service Management, a candidate becomes eligible to take further V3 certifications.

ITIL Foundation Certification Preparation


itil fouNDAtioN CertifiCAtioN prepArAtioN At HCC

The program consists of one four-day intense training course and runs Monday-Thursday from 8 a.m.-5 p.m.

Students will receive an introduction to the lifecycle of managing IT services and learn five core disciplines of ITIL best practices.

Familiarity with IT terminology and IT-related work experience are recommended.


Become Certified in an Emerging Technology

As both business and government continue to convert to wireless networking, the demand for CWNA® Certified Wireless Network Administrators is rapidly increasing. CWTS® (Certified Wireless Technology Specialist) is an entry-level enterprise WLAN certification, and a recommended prerequisite for the CWNA certification. The CWTS certification is geared specifically towards both WLAN sales and support staff for the Enterprise WLAN industry. Proactive information technology professionals will benefit from training in this emerging technology.

CWTS was created in response to a strong market demand for profes-sionals who are required to be pro-ficient in a variety of basic wireless technologies. The vast numbers of system and network administrators

whose responsibilities now include some work with wireless as well as wired networks require basic familiarity with terms, concepts, tools, and technologies.

The CWTS certification signifies the ability to describe features and functions of wireless components, while providing the skills needed to install and configure wireless network hardware components. It provides a competitive advantage by differentiating an IT professional’s knowledge and skill set on WLAN technologies.

Certified Wireless Technology Specialist

Cwts CertifiCAtioN prepArAtioN At HCC

The program takes approximately three days to complete;

Monday-Wednesday from 8:00 a.m.-4:00 p.m.


Become More Marketable in the Workplace

Whether your goal is to reenter the workforce, change careers, advance in your profession, or simply be more productive in the workplace, the Computer Skills for Today’s Workforce noncredit certificate from Harford Community College can help you succeed. By completing a combination of classroom and online courses, students can demonstrate to current and future employers an understanding of the computer skills most utilized in the workplace today.

Advance Your Career With a Microsoft Office Power User Certificate

Stand out among your peers and become part of an elite group of qualified, knowledgeable Microsoft Office users in the modern workplace. Employers are always looking for Office users who can work smarter and have greater competence. Individuals who complete the certificate program can prove their abilities as productive Office users and increase their credibility with employers. Earn the Power User certificate when you successfully complete all core classroom courses and one classroom elective as listed to the right. These classes will help prepare you to sit for the Microsoft Business Certification exams in Office 2010.


Microsoft Office Power UserComputer Skills for Today’s Workforce

Computer sKills for toDAy’s worKforCe CertifiCAte from HCC

The program takes approximately four months to complete. Day and weekend classes are generally held throughout the year.

To receive the Computer Skills for Today’s Workforce certificate, seven classroom courses must be competed in the following sequence: Starting Over, Introduction to Business Computing, Learn Word in a Day, Word Intermediate, Learn Excel in a Day, Excel Intermediate, PowerPoint QuickStart.

The following online courses must also be completed during the semester: Resume Writing Working Online, 12 Steps to a Successful Job Search Online.


miCrosoft offiCe power user CertifiCAte from HCC

The program takes approximately 2-3 months to complete. Day and weekend classes run continuously throughout the year.

Complete all five of the following core courses:• Word Intermediate Features• Word Advanced Features• Excel Intermediate Features• Excel Advanced Features• Access QuickStart.

Complete one elective course from the following:• Advanced PowerPoint• Access Intermediate Features.



Employment of graphic designers is expected to grow 13 percent, as fast as the average for all occupations from 2008 to 2018.

Median annual wage for graphic designers was $42,400 in May 2008.


Graphic designers plan, analyze, and create visual solutions to communications problems. They find the most effective way to get messages across in print media using color, type, illustration, photography, animation, and various print and layout techniques.

Graphic designers develop the overall layout and production design of magazines, newspapers, journals, corporate reports, and other publications. They also produce promotional displays, packaging, and marketing brochures for products and services, design distinctive logos for products and businesses, and develop signs and signage systems—called environmental graphics—for business and government.


Employment of graphic designers is expected to grow 13 percent, as fast as the average for all occupations from 2008 to 2018.

Median annual wage for graphic designers was $42,400 in May 2008.


Graphic designers plan, analyze, and create visual solutions to communications problems. They find the most effective way to get messages across in electronic media using color, type, illustration, photography, animation, and various print and layout techniques. An increasing number of graphic designers also develop material for Internet Web pages, interactive media, and multimedia projects.

The Web Graphic Design Noncredit Certification is a professional certification designed for those who are creative and enjoy working with graphics, layout, and colors. Students learn to use Photoshop to create high-quality, low-bandwidth graphics; Dreamweaver for power-ful page layout and dynamic web pages; Fireworks to create the smallest possible GIF, animated GIF and JPEG graphics in the fewest possible steps; and Flash to create vector-based animation for quick downloads.


Web Graphic Design

INFORMATION TECHNOLOGY

Print Graphic Design

priNt grApHiC DesigN At HCCThe program takes approximately four months to complete. Day and/or evening classes are offered during the fall and spring semesters.

To receive the Print Graphic Design certificate, five classroom courses must be competed in the following sequence:

• Principles of Graphic Design • InDesign • Typography Essentials • Photoshop for the Print Designer • Illustrator

Prerequisites include having a good understanding of directory and file structure, and knowledge of Microsoft Windows.

Certification is awarded at the successful completion of the capstone project, weekly classroom assignments, and demonstration of an understanding of the skills needed to be a print graphic designer. At the completion of the program, students will have a portfolio of their work from the classes to present to employers.


Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Graphic Designers, on the Internet at www.bls.gov/oco/ocos090.htm.

weB grApHiC DesigN At HCCThe program takes approximately five months to complet; and runs through-out the year. Evening classes are generally held two nights a week from 6:30-9:40 p.m.

To receive the Web Graphic Design certificate, five classroom courses must be completed in the following sequence:

• Dreamweaver • Web Graphics with Photoshop • Cold Fusion & Fireworks• Flash• Making Adobe Work for You

Prerequisites include having a good understanding of directory and file structure, knowledge of Microsoft Window and the ability to work comfortably with web browsers.

Certification is awarded at the successful completion of the capstone project, weekly classroom assignments, and demonstration of an understanding of the skills needed to be a web graphic designer. At the completion of the program students will have a portfolio of their work from the classes to present to employers.


Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Graphic Designers, on the Internet at www.bls.gov/oco/ocos090.htm.


In information technology, knowledge is power. How do you keep up with the constant evolution of new technology and stay competitive? Online discussions can help, but face-to-face idea exchanges are priceless.

Harford Information Technology Network (HITN) is a member organization dedicated to business development and networking opportunities for IT professionals in business, industry and government. HITN meetings create an atmosphere for member firms to develop partnerships and review emerging technologies.

Join HITN Today!Build your peer network and stay informed on the latest local and national issues in information technology.

• Technical presentations by highly qualified industry experts on current IT topics• Network with local IT professionals at complimentary breakfast meetings

Annual Organizational Membership: $399 (Membership is half price for organizations joining after June 30.)

FIND THE POWERTO STAY COMPETITIVE WITH HITN

Boost Your Cybersecurity Credentials With CISSP® Certification Preparation at HCC.

As the number and complexity of internet security breaches continues to accelerate, demand for highly-skilled information security professionals is increasing. If you have at least five full years of experience in information security and you plan to build a career in information security, then the CISSP® credential should be your next career goal. It is the credential for professionals who develop policies and procedures in information security.

A CISSP® is an information assurance professional who defines the architecture, design, management and/or controls that assure the security of business environments. The vast breadth of knowledge

and the experience it takes to pass the exam is what sets the CISSP® apart. The credential demonstrates a globally-recognized standard of competence which covers critical topics in security today, including cloud computing, mobile security, application development security, risk management and more.

CISSP® certification is not only an objective measure of excellence, but is also a globally- recognized standard of achievement.


Advanced Certification PreparationCertified Information Systems Security (CISSP®) Certification Preparation

“The CISSP® prep course offered by Harford Community College prepared and motivated me

to take the Certified Information Systems Security Professional exam. The instructor was

knowledgeable, well-organized, and enthusiastic. I took the exam soon after the class ended and

I passed! Highly recommended.”

Eric Cress, Senior Technical Support Engineer with SafeNet, Inc.

Cissp® CertifiCAtioN prepArAtioN At HCC

The program takes one week to complete and runs several times throughout the year.

Classes are held Monday through Friday from 8:00 a.m. to 5:00 p.m.

Significant IT security experience and prior certifications such as CCNA, CCNP, MCSE or SCNP are recommended.


Advance Your Career With Project Management Training at HCC

Project management is an increasingly important responsibility for many workers, as more organizations use teams and project-based methods to get work done. Successful completion of PMP Certification has merit for professionals across virtually all industries and disciplines.

Project management is also a full-fledged career for a growing number of people. Membership in the Project Management Institute, the largest project management association in the United States, has more than quadrupled in six years, growing from about 43,000 members in 1999 to more than 208,000 in 2005.

Project managers oversee all elements of a project. They lead and motivate a team of workers and coordinate their efforts. They also make sure that work flows steadily, despite setbacks and changing circumstances. They define the project’s goal, create a plan, monitor progress, and close out the project when it is done. At the core of project management is the need to balance the time, money, and scope of the project.


Project Management Professional (PMP®) Certification Preparation

“The PMP® certification exam prep boot camp at The Performance Training Center does exactly what it says.

It prepares you and sets an expectation as to what knowledge and test-taking skills are required for the exam,

while also providing the opportunity to discuss as a class our real-world experiences.”

Leela Magny, IT systems analyst who passed the PMP® Certification exam two weeks after the Intensive PMP® Prep with Mary McNally

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Project managers stay in charge and out front, on the Internet at www.bls.gov/opub/ooq/2006/summer/art03.pdf.

Are You Prepared to Lead Your Business Over the Next Decade?

Despite the everyday demands of doing business, strategic planning is the key to long-term success. As mid- to senior-level business leaders, the success of your business stems from your direction. CORE Leadership Training can make a difference. Take time to focus on enhancing your leadership skills, revisiting your company mission, and developing a proactive vision for the future.

CORE Leadership Training with Harford Community College can help prime your company for growth and prepare your team for future challenges. Focus on techniques to promote an atmosphere of open, candid communication that will encourage inspiration, vision, and loyalty throughout your organization.


Professional Credentialing/LeadershipCORE Leadership Training

“The material, the conversation, the people—great experience! You learn how

to inspire others and inspire yourself!”

“I thoroughly enjoyed this class and will definitely recommend the program to all leaders

and potential leaders that I know.”

“Pat (Macomber) is a great instructor! I highly recommend this class to the HLA graduates.”

Student responses, Fall 2011 CORE Leadership Program

Core leADersHip trAiNiNg At HCC

The program includes a series of 10 applied workshops on weekday mornings led by a

strategic leadership consultant and is offered annually each fall.

2012 total approximate cost is $700.

Join a Network of Motivated, Successful Leaders

The Harford Leadership Academy is designed to promote the develop-ment of existing and emerging leaders to create a committed, involved and diverse network of leaders in Harford County.

Since 1991, more than 700 leaders from business and industry, education, nonprofit, government and civic organizations have graduated from this Community Development Program sponsored by Harford Community College and the Harford County Chamber of Commerce.

Benefit From the Insight of Today’s Harford County Leaders

Through the Harford Leadership Academy, class participants are given the unique opportunity to learn from today’s leaders. The participants, their organizations, and our entire community benefit as Harford Leadership Academy participants gain the skills and knowledge necessary to lead Harford County in the future.

Program topics are led by current community leaders with practical knowledge in their areas of expertise. Discussion of community issues and the challenges facing Harford County are presented to encourage leadership involvement within key areas of Harford County.


Harford Leadership Academy

HArforD leADersHip ACADemy At HCCThe Academy begins each year in March with an overnight session

(included in the cost of the program) that starts with dinner on Friday and continues through Saturday at 3 p.m. After this initial session, the Academy

meets from 8 AM-12 noon at various locations on 13 consecutive Wednesdays and concludes with a graduation banquet.

2012 total approximate cost is $675.

Annual application deadline is January 15.

22 YEARS

“I will forever be indebted to the Harford Leadership Academy, because that is where my inspiration

came from to be involved as a community leader.”

Tim Peifley, 2006 HLA Graduate


Overall employment of food and beverage servers is expected to increase by 10 percent over the 2008-18 decade, which is about as fast as the average for all occupations.

The median hourly wage for bartenders (including tips) was $8.54 in May 2008.


Bartenders prepare alcoholic and specialty drinks for customers, directly or through orders placed by servers. They may also serve food to customers seated in the bar area. Bartenders need to be very proficient at multi-tasking, since during busy times they may need to fill multiple orders from various people in a short amount of time. They need good customer service skills, cash handling experience, and detailed knowledge of many drink recipes. Many bartenders now use computers for placing food and drink orders. Tips comprise a major portion of earnings for servers, so keen competition is expected for jobs in fine dining and more popular restaurants where potential tips are greatest.

Besides mixing and serving drinks, bartenders stock and prepare garnishes for drinks; maintain an adequate supply of ice, glasses, and other bar supplies; and keep

the bar area clean for customers. They also may collect payment, operate the cash register, wash glassware and utensils, and serve food to customers who dine at the bar. Bartenders usually are respon-sible for ordering and maintaining an inventory of liquor, mixers, and other bar supplies.


PROFESSIONAL CREDENTIALING/LEADERSHIP


Employment in the food service industry is expected to increase by eight percent from 2008–18, slightly less than the 11 percent growth rate projected for all industries combined.

Earnings vary by occupation, geographic area, and by type and size of establishment. Usually skilled workers, such as chefs, have the highest wages, and workers who are dependent upon tips to supplement earnings have the lowest.


Hospitality workers are employed in a variety of settings including food and beverage, travel, and tourism. All can benefit from a Hospitality certificate that focuses on customer service and sanitation.

Workers in the food service industry perform a variety of tasks. They prepare food items from a menu or according to a customer’s order, keep food preparation and service areas clean, accept payment from customers, and provide the establishment managerial or office services, such as bookkeeping, ordering, and advertising. Cooks, waiters and waitresses, and combined food preparation and serving workers make up three out of five food services jobs.

Work in hotels and other accom-modations can be demanding and hectic. Hotel staff provide a variety of services to guests and must do so efficiently, courteously, and accurately. They must maintain a pleasant demeanor even during times of stress or when dealing with an impatient or irate guest. Alternately, work at slower times, such as the off-season or over-night periods, can seem slow and tiresome. Still, hotel workers must be ready to provide guests and visitors with gracious customer service at any hour.

Bartending Hospitality

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Food and Beverage Serving and Related Workers, on the Internet at www.bls.gov/oco/ocos162.htm.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Career Guide to Industries, 2010-11 Edition, Food Services and Drinking Places, on the Internet at www.bls.gov/oco/cg/cgs023.htm

BArteNDiNg trAiNiNg At HCC

The program consists of two courses, Mixology and Techniques of Alcohol Management (TAM), and takes approximately six weeks to complete. Students who complete TAM receive state certification. This program is offered during the fall and spring semesters. Classes are held in the evening.

requiremeNts• Must be 18 years old• Able to stand for long periods of time, • Good mobility in tight spaces• Able to lift up to 25 pounds.

2012 total approximate cost of the program is $325 including tuition, supplies and textbooks.

HospitAlity CertifiCAtioN At HCC

The program takes approximately four months to complete and is offered during the fall and spring semesters. Day and evening classes are held face-to-face and online.

requiremeNts• Must be 16 years old• Able to stand/move for long periods of time

• May be required to lift up to 50 pounds.

2012 total approximate cost of the program is varies depending on the specialization, but totals are usually under $500 including tuition, supplies and textbooks.


Employment of floral designers is expected to decline slowly, by three percent, between 2008 and 2018.

The median annual wage for floral designers was $23,230 in May 2008.


Floral designers cut live, dried, or silk flowers and other greenery and arrange them into displays of various sizes and shapes. These workers design displays by selecting flowers, containers, and ribbons and arranging them into bouquets, corsages, centerpieces, wreaths, etc. for weddings, funerals, holidays, and other special occasions. Some floral designers also use accessories such as balloons, candles, toys, candy, and gift baskets as part of their displays.

Floral designers discuss with customers the price, style and size of arrangements, as well as delivery details. They also water, cut, and clean flowers to keep them in good condition; wrap and price completed arrangements; and may assist with office record-keeping.


Floral Design Nail TechnicianJob Outlook & Earnings

Employment of personal appear-ance workers will grow by 20 percent from 2008 to 2018, which is much faster than the average for all occupations.

The median hourly wage for mani-curists and pedicurists, including tips, was $9.46 in May 2008.


Nail Technicians, also known as manicurists and pedicurists, clean, polish, decorate, and care for customers’ fingernails and toenails. They must also work to keep their tools and work areas clean and sanitary. They may work in nail salons, hair salons, department stores, resort spas, and nursing or other residential care homes. They may also answer phones, make appointments, and educate customers on proper nail care.

Continued growth in the number of full-service spas and nail salons will also generate numerous job openings for manicurists, pedicurists, and skin care specialists. About 44 percent of all barbers, cosmetolo-gists, and other personal appearance workers are self-employed. Many of these workers own their own salon, but a growing number of

the self-employed lease booth space or a chair from the salon’s owner. In this case, workers provide their own supplies, and are responsible for paying their own taxes and benefits. They may pay a monthly or weekly fee to the salon owner, who is responsible for utilities and maintenance of the building.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Floral Designers, on the Internet at www.bls.gov/oco/ocos292.htm

florAl DesigN CertifiCAtioN At HCC

The program takes approximately eight months to complete. Day and/or evening classes are offered during the fall, spring and summer semesters.

Complete all five of the following courses: Introduction to Floral Design, Advanced Floral Design, Contemporary Floral Design, Wedding Design, and Sympathy Design.

Complete your choice of three electives: Everlasting Flowers, Holiday Flowers, Flowers to Wear, Halloween, Thanksgiv-ing, Valentine’s Day, St. Patrick’s Day, Easter, Mother’s Day/Occasion Basket, or Summer Wildflowers.

requiremeNts• Must be 16 years old• Able to stand for long periods of time • Good mobility in tight spaces• Able to lift up to 20 pounds. 2012 total approximate cost of the program is $2,200 including tuition, supplies and textbooks.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Barbers, Cosmetologists, and Other Personal Appearance Workers, on the Internet at www.bls.gov/oco/ocos332.htm

NAil teCHNiCiAN CertifiCAtioN At HCC

The program takes approximately nine months to complete; and is offered September through June. Classes are held in the evening.

requiremeNts• Must be 18 years old• Able to sit for long periods of time• Able to work with a variety of chemicals.

2012 total approximate cost of the program is $1,900 including tuition, supplies and textbooks.


Child care workers are expected to experience job growth that is about as fast as the average for all occupations. Employment of child care workers is projected to increase by 11 percent between 2008 and 2018.

Median hourly wage of child care workers was $9.12 in May 2008.


Child care workers nurture, teach, and care for children who have not yet entered kindergarten. They also supervise older children before and after school. These workers play an important role in children’s development by caring for them when their parents are at work or are away for other reasons or when the parents place their children in care to help them socialize with children their age. In addition to attending to children’s health, safety, and nutrition, child care workers organize activities and implement curricula that stimulate children’s physical, emotional, intellectual, and social growth. They help children explore individual interests, develop talents and independence, build self-esteem, learn how to get along with others, and prepare for more formal schooling.


PROFESSIONAL CREDENTIALING/LEADERSHIP


Employment for all human resources managers is projected to grow by 22 percent between 2008 and 2018, much faster than the average for all occupations.

Median annual wage of compen-sation and benefits managers was $86,500 in May 2008.


Every organization wants to attract, motivate, and retain the most qualified employees and match them to jobs for which they are best suited. Human resources, training, and labor relations managers and specialists provide this connection. In the past, these workers performed the administra-tive function of an organization, such as handling employee benefits questions or recruiting, interviewing, and hiring new staff in accordance with policies established by top management. Today’s human resources workers manage these tasks, but, increas-ingly, they consult with top execu-tives regarding strategic planning. They have moved from behind-the-scenes staff work to leading the company in suggesting and changing policies.

In an effort to enhance morale and productivity, limit job turnover, and help organizations increase perfor-mance and improve results, these workers also help their companies

effectively use employee skills, provide training and development opportunities to improve those skills, and increase employees’ satisfaction with their jobs and working conditions.

Child Care Provider Human Resource Management

CHilD CAre proviDer CertifiCAtioN At HCC

Day or evening classes are offered throughout the year. The 90-classroom-hour certification program takes approximately five months to complete.

requiremeNts• Must be 18 years old• Able to stand for long periods of time• Good mobility in tight spaces• Able to lift up to 25 pounds. 2012 total approximate cost of the program is $500 for tuition plus an additional cost for supplies and textbooks.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Child Care Workers, on the Internet at www.bls.gov/oco/ocos170.htm.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Human Resources, Training, and Labor Relations Managers and Specialists, on the Internet at www.bls.gov/oco/ocos021.htm

HumAN resourCe mANAgemeNt At HCC

Essentials of HR Management H.O.T. Certificate: A comprehensive overview of human resource roles and responsibilities for those just starting out in the HR profession. The program takes approximately six weeks to complete. Evening classes are offered on weeknights during the fall and spring semesters.

2012 total approximate cost of the program is $600 including tuition, supplies and textbooks.

Professional Human Resource Man-agement Certification Preparation: Get the latest information and manage-ment tools for successful performance in the HR profession and prepare for both the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certification exams.

The program takes approximately three months to complete. Evening classes are offered on weeknights during the fall and spring semesters.


Discounts are available for SHRA and SHRM members.

Relationships Matter.

Join the Susquehanna Human Resources Association.

As human resources professionals, we know better than anyone— it’s all about people. Develop personal and business relationships with fellow human resources professionals by joining the Susquehanna Human Resources Association (SHRA). Build your personal network of local leaders in human resources who can assist and support you throughout your career.

Our members have varying levels of education, experience and expertise but all share a common dedication to excellence in our profession. SHRA membership is open to all human resources professionals working in private, public and nonprofit organizations in Harford and Cecil Counties and surrounding areas.

Susquehanna Human Resources Association

Build your peer network and stay informed on the latest local and national issues in human resources.

• Network with other local human resources managers

• Assistance in providing training to employees

• Quarterly meetings on HR topics of local and national interest

• Monthly brown bag topical lunches

• Seminars and workshops at discounted rates

Annual Individual Membership: $150

Annual Corporate Membership: $350 (includes up to three representatives from the same organization, $75 fee per each additional member)


Professional Associations

Let’s Work Together to Make a Difference.

SPAN is a professional membership association dedicated to helping nonprofits manage and lead more effectively, collaborate and exchange solutions, support capacity building, and create partnerships to achieve greater impact in their community. SPAN does this through learning- centered meetings, networking and sharing, partnering, professional development, and mentoring.

Susquehanna Professional Association of Nonprofits

Learn, share, network and grow while helping your nonprofit organization build capacity for the future.

• Network with other nonprofit professionals

• Quarterly meetings on cutting edge topics such as sustainability, planned giving, and social marketing

• Monthly brown bag lunches

• Special executive director meeting to share and brainstorm with peers

Annual Individual Membership: $50

Annual Corporate Membership: $100 (includes up to three representatives from the same organization)

SHRA SPAN

Nonprofit ConferenceRx for Success

Whether you feel your organization needs a “shot in the arm” or not, it’s always good to benchmark for success. We have the prescription for you! This year’s nonprofit conference will focus on using emerging technologies and organizing fundraising. Specialists and experts from a variety of leading organizations will present on topics that you can immediately implement in your nonprofit.

Keynote Speaker: Lyle Sheldon, President/CEO Upper Chesapeake Health System

Thursday, March 15, 2012 8:00 AM-3:00 PM HCC, Chesapeake Center

Cost: $59 (includes continental breakfast and light lunch)

Susquehanna Human Resources Professionals ConferenceClimbing To New Heights

This one day conference offers an affordable way to hear top regional experts present on a variety of topics while staying local. (S)PHR certified professionals can receive credit for participating.

Keynote Speaker: Christine Walters, JD, SPHR, an employment attorney and owner of FiveL Company, a human relations consulting firm

Thursday, March 29, 2012 8:00 AM-4:00 PM Harford Community College

Tuition: $139, non-members $109, SHRA members

Child CareConferenceBLOOM!

Be the teacher that lives on in our children’s memories. Each of us can name that one special teacher who made a difference in our life. How do you become that teacher? Begin by identifying what gets in the way of a perfect day and shift the focus to learning through play.

Wednesday, April 18, 2012 5:30-9:30 PM HCC, Student Center, Rm. 243

Tuition: $20, Course Fee: $15

For members of the Harford/ Cecil County Child Care Directors and Child Care Home Providers Associations. Tuition: $18, Course Fee: $15

Dinner is provided and students will receive three hours of Child Development Continuing Education Units (CEUs).

Office Professionals ConferenceShine Like Silver!

Join us for a day like no other. Celebrate the 25th Anniversary Office Professionals Conference as we celebrate YOU! Sparkle and shine with exceptional workshops developed for your personal and professional growth. Start the day with an inspirational keynote speaker and participate in progressive workshops on echnology, leadership, health, and organization.

Keynote Speaker: Alison Kelly, graduate of the National College of Ireland and consultant with 15 years experience in personnel management

Wednesday, April 25 or Thursday, April 26, 2012 8:00 AM-4:00 PM Richlin Ballroom

Cost: $111 (includes breakfast, lunch and gift)


Professional Conferences

Social Workers ConferenceBring Your Practice Into the Digital Age Approximate Cost: $45

Gain valuable information and insight into innovative ways to incorporate the latest technology into your social work practice. Exchange ideas with fellow social workers, counselors, psychologists, psychiatrists and school counselors.

Held annually in late May or early June at Harford Community College. Lunch is provided and students receive Continuing Education Units (CEUs) for attendance.

Visit www.harford.edu/trainme for information when available.


Achieve Your Goals With Literacy Education

Give yourself more options when choosing a new career by improving your reading, writing, and math skills. Harford Community College offers FREE Adult Basic Education (ABE) classes to help you improve these skills and prepare for entry into GED classes. GED classes and GED practice test sessions are available to help you succeed on the GED exam and earn a Maryland high school diploma. One-on-one literacy tutoring is available for beginning readers. FREE English as a Second Language (ESL) classes are offered to assist foreign-born adults with improving English communications skills. With the help of supportive teachers and volunteers, you will be able to work at your own speed to meet your goals.

If you are an individual between the ages of 16 and 21 with financial need, you may be eligible for the Certificate to Career in One Year program. The program offers scholarships for High-Demand Occupational Training (HOT) certificate programs in health care, the trades, and services. Tutoring, academic advising, and career services are available to help you improve reading, writing, and math skills, and obtain employment. This Skills2Compete program is funded by Susquehanna Workforce Network.

Literacy Education at HCC

Adult Basic Education (ABE) Free classes are held throughout the year. Day and evening classes meet twice a week at locations throughout Harford County.

GED Preparation Evening GED classes are held in Edgewood and Aberdeen areas, and Harford Community College. Approximate 2012 cost: $150 for tuition and books.

GED Practice Test Session Practice test sessions are scheduled by appointment. Approximate 2012 cost: $29

English as a Second Language (ESL) Free beginning and intermediate classes are held throughout the year. Classes meet during the day in the Aberdeen and Edgewood areas and in the evening in the Bel Air and Edgewood areas.

New students must attend a free advising session to enroll in ABE, GED, or ESL classes. Adults must be 16 or older to enroll.

Certificate to Career in One Year

Applications are reviewed on a rolling basis.

Basic Skills for EmploymentAdult Basic Education/GED Program/English as a Second Language

“Not only is this program helping me achieve my goals, it has also given me a new level of self-confidence

I have never experienced before. It’s a great feeling to know that given the opportunity, I can succeed.”

Charlotte Tillman, a GED Scholarship Program Recipient who is pursuing the Medical Coder certificate in addition to her GED


Employment of general maintenance and repair workers is expected to grow 11 percent during the 2008-18 decade, about as fast as the average for all occupations.

Median hourly wage of general maintenance and repair workers was $16.21 in May 2008.


General maintenance and repair workers often carry out many different tasks in a single day, at any number of locations, including indoor and outdoor. They may work inside a single building, such as a hotel or hospital, or be responsible for the maintenance of many buildings, such as those in an apartment complex or college campus. They may have to stand for long periods, lift heavy objects, and work in uncomfortably hot or cold environments, in awkward

and cramped positions, or on ladders. Those employed in small establishments often work with only limited supervision. Those in larger establishments frequently work under the direct supervision of an experienced worker.

General maintenance and repair workers also perform routine preventive mainte-nance and ensure that machines continue to run smoothly, building systems operate efficiently, and the physical condition of buildings does not deteriorate. Following a checklist, they may inspect drives, motors, and belts, check fluid levels, replace filters, and perform other maintenance actions. Maintenance and repair workers keep records of their work.


Construction/Manufacturing/IndustryBuilding Maintenance

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Maintenance and Repair Workers, General, on the Internet at www.bls.gov/oco/ocos194.htm

BuilDiNg mAiNteNANCe CertifiCAtioN At HCCCompleting this program will allow you to obtain a certificate that gives you the skills to perform a variety

of skilled duties in one or more of the building trades, such as carpentry, minor electrical, plumbing, drywall or other recognized crafts for the purpose of maintaining, repairing or remodeling buildings and facilities,

to include minor H.V.A.C. and other mechanical systems.

Courses required for the certificate are Basic Plumbing, Heating Systems, Basic Electrical, Comfort Cooling, Basic Carpentry, and OSHA 10 Hour.

requiremeNts• Must be 18 years of age or older • Possess mechanical ability • Tenth grade reading level preferred

2012 total approximate cost is $2,255 for tuition and fees. Accumulated hours are 180. There may be additional costs for textbooks.

Program takes six to nine months to complete. Courses are offered year-round in the evenings and weekends.


Employment of heating, air condi-tioning, and refrigeration mechanics and installers is projected to increase 28 percent during the 2008-18 decade, much faster than the average for all occupations.

Median hourly wage of heating, air conditioning, and refrigera-tion mechanics and installers was $19.08 in May 2008.


HVACR technicians often specialize in either installation or mainte-nance and repair, although they are trained to do both. They also may specialize in doing heating work or air conditioning or refrig-eration work. Some specialize in one type of equipment—for example, hydronics (water-based heating systems), solar panels, or commercial refrigeration.

Technicians follow blueprints or other specifications to install oil, gas, electric, solid fuel, and multiple fuel heating systems and air conditioning systems. After putting the equipment in place, they install fuel and water supply lines, air ducts and vents, pumps, and other components. They may connect electrical wiring and controls and check the unit for proper operation. After a furnace or air conditioning unit has been installed, technicians

often perform routine maintenance and repair work to keep the systems operating efficiently.


Apprenticeship: HVAC Apprenticeship: ElectricalJob Outlook & Earnings

In addition to jobs created by the increased demand for electrical work, openings are expected over the next decade as electricians retire. This will create good job opportunities, especially for those with the widest range of skills, including voice, data, and video wiring. Employment of electricians should increase 12 percent between 2008 and 2018.

In May 2008, median hourly wage of electricians was $22.32.


Electricians install and maintain all of the electrical and power systems for our homes, businesses, and factories. They install and maintain the wiring and control equipment through which electricity flows. They also install and maintain electrical equipment and machines in factories and a wide range of other businesses.

In general, electricians focus on either construction or maintenance, although many do both. Electri-cians specializing in construction primarily install wiring systems into factories, businesses, and new homes. Those specializing in maintenance fix and upgrade existing electrical systems and repair electrical equipment. All electricians must follow state and local building codes and the National Electrical Code when performing their work.

Electricians usually start their work by reading blueprints—technical diagrams that show the locations of circuits, outlets, load centers, panel boards, and other equip-ment. After determining where all the wires and components will go, they install and connect the wires to circuit breakers, transformers, outlets, or other components and systems.

eleCtriCAl AppreNtiCesHip At HCC

Completers of this four-year program earn a journeyperson license from the Maryland Department of Labor, Licensing and Regulation.

requiremeNts:• Must be 18 years of age or older• Possess a high school diploma or GED• Possess transportation

2012 total approximate cost per year is $1,250 for HCECA members. Classroom-related instruction is at least 144 hours per year. On-the-job training is 2,000 hours per year.

Applications for entry into the program are accepted and reviewed on an ongoing basis. Cut-off for applications for each school year is May 31.

Classes start in September and are held twice a week in the evening.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Heating, Air-conditioning, and Refrigeration Mechanics and Installers, on the Internet at www.bls.gov/oco/ocos192.htm

HvAC AppreNtiCesHip At HCCCompleters of this four-year program will be able to apply for and be granted a HVACR journeyperson license from the Maryland Department of Labor, Licensing and Regulation without taking the exam.

requiremeNts• Must be 18 years of age or older• Possess a high school diploma or GED• Possess transportation

2012 total approximate cost per year is $1,100 for HACC members. Classroom-related instruction is at least 144 hours per year. On-the-job training is 2,000 hours per year.

Applications for entry into the program are accepted and reviewed on an ongoing basis. Cut-off for applications for each school year is August 30.

Classes start in September. Classes are held twice a week in the evening.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Electricians, on the Internet at www.bls.gov/oco/ocos206.htm


CONSTRUCTION/MANUFACTURING/INDUSTRY

Commercial Truck Driver Training Fiber Optics Technology

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Truck Drivers and Driver/Sales Workers, on the Internet at www.bls.gov/oco/ocos246.htm


Competition is expected for jobs offering the highest earnings or most favorable work schedules. Average employment growth is expected. Overall employment of truck drivers and driver/sales workers is expected to grow 9 percent over the 2008-18 decade.

Median hourly wage of heavy truck and tractor-trailer drivers was $17.92 in May 2008. Median hourly wages of light or delivery services truck drivers was $13.27 in May 2008.


Drivers are responsible for picking up and delivering freight from one place to another. This may be from a manufacturer to a distribution center, from a distribution center to a customer, or between distri-bution centers. In addition, drivers may be responsible for loading and unloading their cargo. They are also responsible for following applicable laws, keeping logs of their activities, and making sure that their equipment is in good working condition.

Drivers must get along well with people because they often deal directly with customers. Employers seek driver/sales workers who speak well and have self-confi-dence, initiative, tact, and a neat appearance. Employers also look

for responsible, self-motivated individuals who are able to work well with little supervision.

CommerCiAl truCK Driver trAiNiNg At HCC

This program will earn you a Commercial Driver’s License (CDL) A or B (upon passing the MVA test) that prepares you to drive eighteen-wheel vehicles (Class A) or school buses/concrete mixers, etc. (Class B).

requiremeNts:• Valid driver’s license• Good driving record• Pass a Department of Transportation

drug screen and physical• Read and speak the English language• Pass a basic math and reading test• No felonies within the past 10 years• No DUIs or DWIs in the past 10 years

2012 total approximate cost is $4,125 (CD-A); $2,315 (CD-B).

CDL-A is 225 hours. CDL-B is 160 hours.

Classes are offered monthly at either the Cecil or Harford campus. Classes run either Monday through Friday during the day or Tuesday/Wednesday evenings and weekends.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Line Installers and Repairers, on the Internet at www.bls.gov/oco/ocos195.htm


Overall employment of line installers and repairers will grow by two percent between 2008 and 2018.

Median annual wage for telecom-munications line installers and repairers was $48,090 in May 2008.


Telecommunications line installers and repairers install and maintain the lines and cables used by local and long-distance telephone services, cable television, the Internet, and other communications networks. These services use a variety of different types of cables, including fiber optic cables. Unlike metallic cables that carry electric-ity, fiber optic cables are made of glass or plastic and transmit signals using light. Working with fiber optics requires special skills, such as splicing and terminating optical cables. Additionally, workers must be able to test and troubleshoot cables and networking equipment.

The work of line installers and repairers can be very physically demanding. Line installers must be comfortable working both at heights and in confined spaces. While bucket trucks have reduced the amount of climbing workers must do, all line workers must be able to climb utility poles and balance while working on them. They must also be able to lift equipment and work in a variety

of positions, such as stooping or kneeling. Their work often requires that they drive utility vehicles, travel long distances, and work outdoors under poor weather conditions.

fiBer optiCs teCHNology At HCC

Completers of this course who success-fully pass the Fiber Optic Association‘s Fiber Optic Technician Certification Examination (given on the last day of class) will become Certified Fiber Optic Technicians.

requiremeNts:• Must be 18 years of age or older• Personal transportation preferred

2012 total approximate cost is $1,850. Total instructional hours are 30.

Classes are offered in the evening during the fall and spring semesters and takes five weeks to complete.


Employment in material moving occupations is projected to decline by 1 percent between 2008 and 2018. Despite the projected employment decline, a relatively high number of job openings will be created by the need to replace workers who transfer to other occupations or retire.

Wages vary according to experience and job responsibilities, and usually are higher in metropolitan areas. Seasonal peaks and lulls in workload can affect the number of hours scheduled, which affects earnings. Median hourly wage in material moving occupations in 2008 was $15.68.


Forklift operators move materials around warehouses, storage yards, factories, construction sites, or other worksites. A typical forklift has a hydraulic lifting mechanism and forks for moving heavy and large objects. Forklift operators also may operate tractors that pull trailers loaded with materials, goods, or equipment within factories and warehouses or around outdoor storage areas.

Forklift operators use machinery to move construction materials, earth, petroleum products, and other heavy materials. Generally, they move materials over short distances—around construction

sites, factories, or warehouse. Some move materials onto or off of trucks and ships. Operators control equipment by moving levers, wheels, or foot pedals; operating switches; or turning dials. They also may set up and inspect equipment, make adjustments, and perform minor maintenance or repairs.

forKlift operAtor CertifiCAtioN At HCC

Completers satisfy and are certified through OSHA’s 1998 revised Powered Industrial Truck Operator Training Standard. Students must pass a written and practical test.

requiremeNts:• Must be 18 years of age or older• Driver’s license and forklift experience

recommended• Eighth grade reading level preferred

2012 total approximate cost is $309. Total instructional hours are 8.

This program takes one day to complete and is offered three times each during the fall and spring semesters. Class is held on Friday from 8 AM to 4 PM.


Forklift Operator Certification HVACR Certificate

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Material Moving Occupations, on the Internet at www.bls.gov/oco/ocos243.htm

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Heating, Air-conditioning, and Refrigeration Mechanics and Installers, on the Internet at www.bls.gov/oco/ocos192.htm


Employment of heating, air condi-tioning, and refrigeration mechan-ics and installers is projected to increase 28 percent during the 2008-18 decade, much faster than the average for all occupations.

Median hourly wage of heating, air conditioning, and refrigeration mechanics and installers was $19.08 in May 2008.


HVACR technicians often specialize in either installation or mainte-nance and repair, although they are trained to do both. They also may specialize in doing heating work or air conditioning or refrig-eration work. Some specialize in one type of equipment—for example, hydronics (water-based heating systems), solar panels, or commercial refrigeration.

Technicians follow blueprints or other specifications to install oil, gas, electric, solid-fuel, and multiple-fuel heating systems and air conditioning systems. After putting the equipment in place, they install fuel and water supply lines, air ducts and vents, pumps, and other components.They may connect electrical wiring and controls and check the unit for proper operation. After a furnace or air conditioning unit has been installed, technicians often perform

routine maintenance and repair work to keep the systems operating efficiently.

HvACr CertifiCAte At HCCCompleters of this program should be able to obtain an entry-level position in the HVACR industry. They will also sit for the EPA’s Refrigeration Transition and Recovery Certification test. The program takes six to nine months to complete and courses are offered year long. There are day and/or evening and weekend classes.

requiremeNts:• Must be 18 years of age or older• Tenth grade reading level preferred• Possess transportation

2012 total approximate cost is $2,430. Total instructional hours are 210.


CONSTRUCTION/MANUFACTURING/INDUSTRY


Employment of construction and building inspectors is expected to grow 17 percent over the 2008-2018 decade, faster than the average for all occupations. Those with construction-related work experience; training in engineering, architecture, construction technology, or related fields; or certification as a construction inspector will have the best prospects.

Median annual wage of construc-tion and building inspectors was $50,180 in May 2008.


Home inspectors conduct inspec-tions of newly built or previously owned homes, condominiums, town homes, manufactured homes, apartments, and commercial buildings. Home inspectors are most often hired by prospective home buyers to inspect and report on the condition of a home’s systems, components, and structure. Although they look for and report violations of building codes, they do not have the power to enforce compliance with the codes. Typically, they are hired either immediately prior to a purchase offer on a home or as a contingency to a sales contract. In addition to examining structural quality, home inspectors inspect all home systems and features, including roofing as well as the exterior, attached garage or carport,

foundation, interior, plumbing, and electrical, heating, and cooling systems. Some home inspections are done for homeowners who want an evaluation of their home’s condition; for example, prior to putting the home on the market or as a way to diagnose problems.

Home iNspeCtioN CertifiCAtioN At HCC

Home Inspection Master Course: During this 72-hour course, the student will experience an in-depth look at each component of a house, what to look for, and how to report their finding according to the Maryland Standards of Practice and Code of Ethics. This program meets the requirements to seek a home inspection license in Maryland and other states.

The program consists of eight consecu-tive days of training from 8 a.m.-6 p.m. and is offered throughout the year.

requiremeNts:• Ability to lift up to 50 pounds• Have a high level of mobility includ-

ing the ability to climb and work high above ground or in cramped spaces.


Home Improvement License Home Inspection Certification

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Construction Managers, on the Internet at www.bls.gov/oco/ocos005.htm


Employment of home improvement contractors is projected to increase by 19 percent during the 2008–18 decade, faster than average for all occupations.

In 2008, production or nonsuper-visory workers in construction averaged $21.87 an hour, or about $842 a week. In general, the construction trades workers needing more education and training, such as electricians and plumbers, get paid more than construction trades workers requiring less education and training, including laborers and helpers.


Workers in this industry need physical stamina because the work frequently requires prolonged standing, bending, stooping, and working in cramped quarters. They also may be required to lift and carry heavy objects. Exposure to the weather is common because much of the work is done outside or in partially enclosed structures. Construction workers often work with potentially dangerous tools and equipment amidst a clutter of building materials; some work on temporary scaffolding or at great heights.

Home improvement contractors coordinate and supervise the construction process from the conceptual development stage

through final construction, making sure that the project gets completed on time and within budget. They also manage the selection of trade contractors to complete specific phases of the project, which could include everything from structural metalworking and plumbing, to painting, to installing electricity and carpeting.

Home improvemeNt liCeNse At HCC

Completers of this course are prepared to sit for the Maryland Home Improvement License Examination. A secondary objective is to familiarize students with the home improvement contractor business.

requiremeNts:• Must be 18 years of age or older• Tenth grade reading level preferred• Construction experience preferred


Evening classes are offered in the fall and spring semesters. The class takes three weeks to complete.

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Construction and Building Inspectors, on the Internet at www.bls.gov/oco/ocos004.htm


Solar Energy Taining Welding Training

Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Quarterly, Fall 2009 Edition at www.bls.gov/opub/ooq/2009/fall/yawhat.pdf


Given the trend in favorable government incentives, analysts expect that the solar power industry will continue to grow rapidly.

According to industry sources, solar installers have starting salaries between $30,000 and $40,000 per year. Installers trained as electricians or those who are licensed as general contractors can make significantly more.


Solar photovoltaic installers are key to the process of solar panel installation and maintenance. They use specialized skills to install residential and commercial solar projects. Solar PV installers need mechanical skills and must be able to work with the power tools and hand tools used to construct and fasten equipment. Electrical knowledge and an understanding of basic math are helpful, as are good problem solving abilities. Attention to detail is important, because completing an installation often requires following diagrams and instructions. Heavy lifting is also required at times: Solar panels typically weigh between 30 and 40 pounds; batteries can weigh double that—or more.

solAr eNergy trAiNiNg At HCCCompleters of this course should be able to obtain entry-level employment in the solar energy installation and maintenance field. The program takes less than three months to complete. Classes are offered on Saturdays during the fall and spring semesters.

requiremeNts:• Must be 18 years of age or older• Tenth grade reading level preferred• Possess transportation • Electrical experience preferred


Occupational data from the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Welding, Soldering, and Brazing Workers, on the Internet at www.bls.gov/oco/ocos226.htm


Employment of welders, cutters, solderers, and brazers is expected to experience little or no change, declining by about 2 percent over the 2008–18 decade. The basic skills of welding are the same across industries, so welders can easily shift from one industry to another, depending on where they are needed most.

Median wages of welders, cutters, solderers, and brazers were $16.13 an hour in May 2008.


Welders may work in a wide variety of industries, from car racing to manufacturing. The work done in the different industries and the equipment used may vary greatly. The most common and simplest type of welding today is arc welding, which uses electrical currents to create heat and bond metals together, but there are over 100 different processes that a welder can employ.

Welding, soldering, and brazing workers need good eyesight, hand-eye coordination, and manual dexterity, along with good math, problem solving, and communication skills. They should be able to concentrate on detailed work for long periods and be able to bend, stoop, and work in awkward positions. In addition,

welders increasingly must be willing to receive training and perform tasks required in other production jobs.

welDiNg trAiNiNg At HCCCompleters of this course should be able to obtain entry-level employment in the construction/metal building/ fabrication trades. The program takes about five weeks to complete and is offered during the fall and spring semesters in the evening.

requiremeNts:• Must be 18 years of age or older• Tenth grade reading level preferred• Possess transportation • Construction experience preferred



Congratulations Athena Award Finalists

Denise Carnaggio, Deputy Director, Harford County Office of Economic Development

Ronnie Davis, President,

Longstream Coaching and Training LLC

Elizabeth Hendrix, Director, Harford County Department

of Community Services

Karen Holt, BRAC Manager, Harford County Office of

Economic Development APG-CSSC

Joan Michel, President, Profile Partners LLC

Terry Troy, Administrative Assistant,

Maryland Agency Financial Group

Mary Teddy Wray, Dentist and Owner, Laurel Bush Family Dentistry

ATHENA RECIPIENTS:• Personify the highest

level of professional excellence• Promote leadership

opportunities for women• Provide valuable service

to the community

11thAnnualATHENAAwardWomen’sLeadershipBreakfast

HostedbyHarfordCommunityCollege

March9,2012•8:00–9:45AMRichlinBallroom,Edgewood,MD

TICKETS:$35www.harford.edu/community/Athena

Tablesoftenavailablefor$320Call443-360-9122

Tablesoftenavailablefor$320Call443-360-9122

The ATHENA Award is a program of the ATHENA Foundation, an international nonprofit organization dedicated to creating leadership opportunities for women.

Now let us help you train them.Now let us help you train them.

You’ve put together a committed team in support

of the warfighter.

“Attendees indicated this was the best information session we have provided thus far.” --Christina Bryant, ATEC

Ask about our quality, cost effective workforce development programs

available at several locations in Harford County including the Performance Training Center conveniently located at The Gate on APG.

“Harford Community College has been a valued partner in SAIC’s professional development program.”

--Brian Kirby, SAIC

Contact Pam Karwowski at [email protected] or 443-360-9108.


Employers:Harford Community College can help you meet

your professional development needs.

Investing in your employees is essential to develop, maintain and expand your business. As your partner in professional development, Harford Community College can provide any course, any time, anywhere.

Ask about our training and certification courses: • Project Management • Information Technology • Leadership • Healthcare and Human Services • Industrial and Occupational Skills

Local. Affordable. Flexible.Harford Community College offers the convenience of well-equipped facilities and experienced instructors who deliver a first-rate education at a cost that respects your bottom line. And because we know time is money, we will work with you to make sure our courses fit your schedule.

Discover More at Harford Community College. • Convenient, accessible sites throughout the county • The vast learning resources of one of Maryland’s largest community colleges • High caliber instruction that blends the best of the academic and business worlds • Flexible, affordable and customized education and training programs • Academic credit for life and work experience • Credentials designed to meet continuing education requirements in such fields as

healthcare, real estate, technical, industrial and information technology

Funding for workforce development training may be available through:

Harford County Office of Economic Development 410-638-3059 • www.harfordbusiness.org

Susquehanna Workforce Network410-939-4240 • www.swnetwork.org

Partner with Harford Community College to meet all your educational and training needs. To discuss contract training for your employees,

email [email protected]

Unemployed?Looking for Work?

Need a Job?Change your life with

HCC Career Source.Set career goals • Make a plan

Get in-demand training Market your skills • Find the right job

Start a new business . . .

Harford Community College, Susquehanna Workforce Network (SWN), and the Small Business Development Center (SBDC) can help you find the right career!

Career Resources• Computer resource labs• National job database with access to thousand

of employment opportunities• Workspace with telephones/fax/copy machines,

labor market information• Resource library• Professional seminars to help with resume

development, interview skills, job search strategies and techniques

Career Consultation• Professional career consultation• Employment planning and guidance• Specialized recruitments and veteran services• Job referrals

Career Training• H.O.T. Certificates for in-demand careers in business,

industry and healthcare• Computer training• Apprenticeships and technical training• Professional certifications and licensure

Small Business Services• Starting a business• Expanding workforce assistance• Workplace education and training

InformationSusquehanna Workforce Network410-939-4240 • www.swnetwork.org

SWN Aberdeen Workforce Center410-272-5400

SWN Bel Air Workforce Center 410-836-4603

Small Business Development Center (SBDC)443-412-2237 • [email protected]

Information Assurance and CybersecurityHCC’s programs meet the training standards set forth by the National Security Agency (CNSS 4013) and give you the certification preparation you need to comply with DoD Directive 8570. Our highly qualified instructors, convenient local facilities, and competitive prices make it easy to advance your career or start a new one.

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