Final Tali

7/28/2019 Final Tali

1/8

Stress Exhaustion and Job Performance of Female Married Call

Center Agents

N=30

Table II Section I:

StatementsAgree

(3)

Partly

Agree

(2)

Disagree

(1)

Mean Interpretation

I N W O R K : E C O N O M I C A S P E C T S

1. I find my salary

adequate to sustain

financial needs at

home.8

(56.7%)

17

(46.67%)

5

(16.7%)

2.1Partly Agree

2. I am well paid by the

company on overtime

duties I render.

11

(36.7%)

18

(60%)

1

(3.33%)

2.33Partly Agree

3. I and my fellow

agents are contented

and happy with the

incentives and bonuses

we get on top of our

basic salary.

15

(50%)

15

(50%)

0

(0%)

2.5

Partly Agree

4. We receive the

equivalent amount in

cash for leave credits9 17 4 2.16 Partly Agree


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that are unused. (30%) (56.7%) (13.33)

I N W O R K : S O C I A L A S P E C T S

5. I enjoy the company

of my friends in the

office.

18

(60%)

11

(36.7%)

1

(33,3)

2.56

Agree

6. I often hangout with

my fellow agents after

duty.

10

(33.33%)

18

(60%)

2

(6.7%)

2.27

Partly Agree

7. There are times

when I get to have hard

time dealing with other

agents in the office.

7

(23.33%)

19

(63.33%)

4

(13.33%)

2.1 Partly Agree

8. I have good working

relationship with my

immediate supervisor. 18

(60%)

12

(40%)

0

(0%)

3.6

Agree

9. Our supervisor

expresses a feeling of

dismay whenever my

performance seem to

get bad.

11

(36.7%)

16

(53.33%)

3

(10%)

2.6 Partly Agree

10. A fellow agent

somehow expresses a

more than friend8 10 12 1.87 Disagree


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treatment towards me. (26.7%) (33.33%) (40%)

11. We often have team

buildings to strengthen

camaraderie. 10

(33.33%)

13

(43.33%)

7

(23, 33%)

2.1 Partly Agree

12. It bothers me

whenever other agents

tease me on how I

look.

5

(16.7%)

9

(30%)

16

(53.33%)

1.63

Disagree

I N W O R K : E M O T I O N A L A S P E C T S

13. I am confident that

I have a good

performance as a call

center agent.16

(53.33%)

14

(46.7%)

0

(0%)

2.53

Agree

14. I am often

appreciated by my

supervisor on my

performance as an

agent.

10

(33.33%)

20

(66.7%)

0

(0%)

2.33

Partly Agree

15. I am well

appreciated of my

contribution to the

team.

9

(30%)

20

(66.7%)

1

(3.33%)

2.53

Partly Agree

16. I experience


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professional jealousy

towards other agents

on their commendable

performance.

5

(16.7%)

11

(36.7%)

14

(46.7%)

1.7

Disagree

17. I get depressed and

humiliated at ties when

my supervisor

reprimand me on any

mistakes I commit

pertaining to my job.

3

(10%)

16

(53.33%)

11

(36.7%)

1.74

Partly Agree

I N W O R K : P H Y S I C A L A S P E C T S

18. I dont think my job

affects my physical

health.

4

(13.33%)

12

(40%)

14

(46.7%)

1.67

Disagree

19. My food appetite is

not affected by the type

of job I have.

7

(23.33%)

13

(43.33%)

10

(33.33%)

1.9 Partly Agree

20. I feel stressed

meeting my good stats

and maintaining good

performance.

4

(13.33%)

22

(73.33%)

4

(13.33%)

2.0 Partly Agree

21. I feel uncomfortable

sitting for long periods

of time.

6

(20%)

19

(63.33%)

5

(16.7%)

2.04 Partly Agree

22. I find it hard to

endure long exposure

to radiation emitted by

7

(23.33%)

19

(63.33%)

4

(13.33%)

2.1 Partly Agree


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the computer monitor.

I N W O R K : S P I R I T U A L A S P E C T S

23. When conflict

between attending

church-related activities

and attending work

comes, I consider being

absent at work.

1

(3.33%)

13

(43.33%)

16

(53.33%)

1.5 Disagree

Table II Section II:

I N H O M E : E C O N O M I C A S P E C T S

24. My husband and I

often discuss on

financial issues and

accountabilities.

22

(73.33%)

5

(16.7%)

3

(10%)

2.63 Agree

25. As a couple, we

always spare money for

leisure.

18

(60%)

10

(33.33%)

2

(6.7%)

2.54 Agree

26. My salary is a good

contribution to sustain

needs at home.

17

(56.7%)

11

(36.7%)

2

(6.7%)

2.5 Agree

27. My spouse and I

are both satisfied of our

salaries.

8

(26.7%)

17

(56.7%)

5

(16.7%)

2.1 Partly Agree

I N H O M E : S O C I A L A S P E C T S


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28. As a couple, we

attend family

gatherings and outings

together.

18

(60%)

9

(30%)

3

(10%)

2.5

Agree

29. I, my husband and

my children are able to

spare time to spend

leisure together.

17

(56.7%)

12

(40%)

1

(3.33%)

2.53 Agree

30. I still manage to

spend quality time with

my child/ children.

20

(66.7%)

7

(23.33%)

3

(10%)

2.57 Agree

31. I invoke discipline

to my child/children

despite time constraints

related to work.

17

(56.7%)

10

(33.33%)

3

(10%)

2.47 Agree

I N H O M E : E M O T I O N A L A S P E C T S

32. I bring home

emotions I get fromstrenuous activities at

work or displace

emotions to my

husband and children.

3

(10%)

8

(26.7%)

19

(63.33%)

1.46 Disagree

33. My husband has no

problem with regards to

my management of

time as a mother and a

wife.

6

(20%)

17

(56.7%)

7

(23.33%)

1.96 Partly agree

34. I and my husband

are having open

communication about

21

(70%)

7

(23.33%)

2

(6.7%)

2.64 Agree


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each of our individual

demand s and needs.

35. As a couple, we

always find ways and

time to maintain

intimacy.

20

(66.7%)

8

(26.7%)

2

(6.7%)

2.6 Agree

I N H O M E : P H Y S I C A L A S P E C T S

36. Even if I feel

exhausted from work, I

force myself to

compensate for my

husband and children.

19

(63.33%)

10

(33.33%)

1

(3.33%)

2.6 Agree

37. I am concerned of

my physique thats why

I find time for physical

fitness.

8

(26.7%)

18

(60%)

4

(13.33%)

2.13 Partly Agree

38. I always have time

for maintaining andenhancing beauty such

as visiting beauty

salons and massage

spa.

11

(36.7%)

13

(26.7%)

6

(6.7%)

2.17 Partly Agree

I N H O M E : S P I R I T U A L A S P E C T S

39. As a married

couple/ family, we often

go to church together.

13

(43.33%)

15

(50%)

2

(6.7%)

2.37 Partly Agree

40. We often pray

before and after meals.

14

(46.7%)

15

(50%)

1

(3.33%)

2.43 Partly Agree


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41. We enjoy attending

religious activities like

prayer meetings,

fiestas and the like.

9

(30%)

19

(63.33%)

2

(6.7%)

2.24 Partly Agree

Legend:

1.0-1.5 Disagree

1.6-2.5 Partly Agree

2.6-3.0 Agree

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