Fife Partnership… Strengthening Fife’s Future Audit of Best Value The importance of good performance management in achieving best value Paul Vaughan Senior

Fife Partnership… Strengthening Fife’s Future

Audit of Best Value

The importance of good performance

management in achieving best value Paul Vaughan

Senior Manager-Policy and Communications

Fife Council


Audit of Best Value

• Best Value 1, Audit & 2

• Outcomes and Community Planning Milestones

• Delivering Outcomes


Best Value

• Local Govt Act 1994 – duty to have regard to 3 E’s

• Best Value actually introduced in 1997

• The Local Government in Scotland Act 2003

• A “..descriptive not prescriptive ..” regime


BV Audit

• Providing independent assurance for citizens on a council’s performance, efficiency and effectiveness

• Contributing to a council’s own efforts to improve

• Publishing more integrated reports ~ a rounded picture


Fife BV Audit

• Key elements of a performance management framework in place

• Develop the framework

• Improve reporting to elected members


BV2

• Performance Management & Improvement– Customer Focus and Responsiveness– Performance management– Efficiency– Competitiveness– Risk Management


De Waal 2007


continuousimprovement

RESULTSWhat are we trying

to achieve?

ASSESSMENT & REVIEWHow do we know

its working?

DEPLOYMENTHow are we going

to deliver?

APPROACHWhat do we need

to consider?

Source EFQM 1999


Connections

Scotland’s priorities

Priorities for Fife

Community priorities


Outcome Focussed

CommunityPlan

PartnershipPlans

Partners’Corporate

PlansLocal

CommunityPlanning


Fife, a great place

to live, work and visit.


Delivering the Vision and Goals

* Building a Stronger, More Flexible and Diverse Economy

* A Well Educated and Skilled Fife

* Improving Health and Wellbeing

* Sustaining and Improving our Environment

* Making Fife’s Communities Safer


Community Plan Local Outcomes

Building a stronger, more flexible and diverse economy

Creating a well educated and skilled Fife

Improving health and wellbeing in Fife

Sustaining and improving our environment

Making Fife’s communities safer

1. A dynamic business base and a skilled workforce

1. Supporting early years development

1. Reduced health inequalities

1. Less waste 1. Less crime and fear of crime

2. Success in key sectors of the economy

2. Raising educational attainment

2. Healthier environments and community wellbeing

2. Better local environments and a sustainable natural heritage

2. Less antisocial and nuisance behaviour

3. A knowledge economy

3. Promoting educational achievement

3. Healthier lifestyles

3. More sustainable transportation

3. Less abuse of women and children

4. Pathways to employment

4. Lower CO2

emissions from energy use

4. Fewer injuries and losses of life in homes and on the roads

5. Investment for growth

5. Better water, air and land quality


Alignment


Delivering Council Priorities

Improved educationalattainment andachievement for all

Make Fife the leadinggreen Council in Scotland

Increase accessto housing

Improve localconditions foreconomic development

Improve sport, leisure andcultural opportunities

Target support tovulnerable people

Improve communitysafety

Become a topperformingCouncil



Resource Mgmt Results

• Budget Management• Energy Management• Business Mileage• Project Delivery

Key Performance Results

• Direct Link to Service Plan• Other Service Results

People Results

• Key HR Indices : Leadership, Recognition, Motivation, Career Opportunity

• Attendance• Equality

Customer Results

• Satisfaction• Usage• Complaints• Contact & Resolution

One Scorecard


Scorecard Cascade

CouncilScorecard

14 Service Scorecards


‘Golden Thread’ LinksCommunity Plan: Sustaining & Improving Our Environment:

Cut Down on Waste

Council Plan: Leading Green Council:Reducing biodegradable waste going to landfill

Service PlanKey Objective:

Council Scorecard:

Development of proposals for incineration plant

Service Scorecard:

Overall Percentage of municipal waste recycled

Overall Percentage of municipal waste recycled. Percentage of municipal waste composted.


Service

Plan

Fife’sCommunity

Plan

ContributionManagement

Fife Council

Plan

OperationalPlans

Key Strategies& Initiatives

National Planning Regimes

RiskManagement

Corporate Governance

BestValue

Budget&

Efficiency

EFQMAssessment

Audit & Inspection

PolicyDecisions

CustomerFirst

Performance Information Other Services

& Partnerships



continuousimprovement

RESULTSWhat are we trying

to achieve?

ASSESSMENT & REVIEWHow do we know

its working?

DEPLOYMENTHow are we going

to deliver?

Partnership EFQM Self-AssessmentState of Fife Report

Partnership Performance Reports

Organisational Performance Reports

Projects, Services

Process Design & Management

Partnership and

OrganisationalPlans and Strategies

Performance Management

APPROACHWhat do we need

to consider?

Source EFQM 1999

Documents

Fife Partnership… Strengthening Fife’s Future Audit of Best Value The importance of good performance management in achieving best value Paul Vaughan Senior