Fhr Career Opps

8/8/2019 Fhr Career Opps

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CAREER OPPORTUNITIES

GLOBAL RESERVATION CENTRE (GRC)

Do you “smile” when you answer the phone? If so, you may feel right at home with ourfriendly Colleagues at the GRC!

Fairmont’s Moncton, New Brunswick, Canada -based Global Reservation Centre (GRC)offers a dynamic and supportive environment in which to begin your career in the hospitality industry. Through our career development program, job shadowing and training opportunities, apprenticeship program, and various committees and councils, you may gain a wealth of experience to benefit you throughout your career with Fairmont Hotels & Resorts!

At GRC, the following career positions may await you…

Voice Operations A Reservation Sales Agent, at the GRC, coordinates room reservations for ourluxury properties. These Agents are true ambassadors of the Fairmont brand, serving as the first point of contact for approximately 2,500,000 Guests annually!

Global Sales Solution The Global Sales Solution Agent has the important role of coordinating andsupporting sales activities for group booking enquiries across all properties. Agentsare responsible for maintaining databases and ensuring that hotel sales teams follow up on potential accounts.

Distribution Services The Distribution Specialist ensures that accurate, up-to-date information onFairmont properties is reflected in over 100 reservation booking websites – no smalltask! These Specialists update and maintain rate information in a variety of computersystems, and they work closely with travel agents to provide manual reservation input when necessary.

Customer Retention Guest Services The Customer Retention Guest Services Agent supports Fairmont’s customer loyalty programs by processing and maintaining member profiles and by providing

assistance to program members. This role enables Colleagues across the Fairmontfamily to fulfill our brand promise to deliver warm and personal service to our Guests.

Tour Services The Foreign Independent Traveler (F.I.T.) Specialist coordinates hotel reservationsfor various wholesalers and tour operators… all over the world!



Helpdesk and Report Development The Helpdesk and Report Developer provide technical support for internal softwareapplications – not only to GRC, but also to users across the Fairmont collection.Developers create statistical reservation data reports for both the Global Reservation

Centre and our properties.

Manager & Director Positions at GRCSuccess in positions listed above, combined with leadership talent and businesssavvy, may also lead to more senior positions including Manager of Call CenterOperations or Customer Service, Director of Group & Tour or Global SupportServices, Director of Quality Assurance and General Manager.

SALES

Do the expressions “go-getter,” “self-starter” and “overachiever” describe you? If so, you will feel right at home as part of the Fairmont Hotels & Resorts Sales Team!

Our team of Sales professionals prospect new business opportunities, develops relationships with clients… and wins their business! Sales Colleagues meet or exceed sales goals whilealways keeping one step ahead of the competition. They are customer-oriented, focused,flexible and organized individuals with remarkable business savvy and superior relationshipskills.

Consider which of the following areas may be a fit for you :

Sales CoordinatorEntry into the Sales field is typically as a Sales Coordinator within a hotel or at aGlobal Sales Office. These Colleagues support Sales Managers, interact with clients,maintain files and produce reports… in short, they make things happen!

Hotel Sales ManagerHotel Sales Managers have the exciting and challenging task of selling a specificquota of room nights for their hotel within a given market segment. These “marketsegments” are associations or corporations that hold conventions or seminars in ourhotels, or that coordinate business and leisure travel for individuals or tour groups with Fairmont.

Global Sales ManagerGlobal Sales Managers refer a quota of leads for room nights from a specific marketsegment and geographical area to any of our hotels globally. They work closely withHotel Sales Managers to turn sales leads into definite bookings… the goal of all Salesprofessionals!



Revenue Manager and DirectorRevenue Management Colleagues provides direction and support to our hotels onpricing, yield management and channel strategy. Revenue Managers also support andeducate our hotels on topics such as intelligence tools and forecasting.

Revenue Management Directors oversee that our Sales Colleagues sell the right roomto the right Guest for the right night at the right price through the right channel.

Director of Sales The Director of Sales & Marketing is accountable for managing the total sales,advertising and promotional efforts of the Hotel. This includes the generation of allrevenues consistent with the company objectives; implementation of salesperformance management systems; Revenue Management systems, coordination of hotel's participation in local, regional, national and international advertising and a key member of the Executive Committee at the hotel.

PROPERTY OPPORTUNITIES - ADMINISTRATION

A CCOUNTING

Do you have an affinity for numbers and keeping track of scores? If so, you may want toconsider positions in one of our hotel Accounting departments.

Financial reporting and internal controls are the mandate of our hotel Accounting departments, who monitor and manage the assets and liabilities of our properties and whoalso analyze and report large volumes of daily transactions. Accounting Colleagues are

responsible for the effective management of cash, receivables, inventories and liabilities.Because the workload is demanding and tends to peak with the monthly reporting cycle andduring budget season, flexibility to work non-standard hours is a must.

HUMAN R ESOURCES

Our Colleagues are the “heartbeat” of Fairmont Hotels & Resorts – delivering engaging service that exceeds the expectations of, and creates memories for, our Guests. They areselected and supported by our Human Resources Teams, who help to make our hotels andresorts outstanding places to work… so that Colleagues will “WOW” our Guests.

Our Human Resources Teams:

• Create and implement recruitment strategies to attract and SELECT top talent

• Support managers and supervisors to LEAD and inspire an open and innovativelearning organization that is energetic and exciting for Colleagues

• Facilitate programs to TRAIN Colleagues starting with orientation to hone in on theirtalents and Guest service skills



• Develop and manage REWARD programs to recognize Colleagues who WOW Guestsand fellow Colleagues

At the hotel level, Human Resources encompasses a variety of important functions including recruitment, orientation, training and development, Colleague relations, recognition andrewards, benefits, wage and salary administration, health and safety, and career counseling.

PROPERTY OPPORTUNITIES – FOOD & BEVERAGE

Do you like a fast paced environment and are you a team player? Do you have a passion forfood and creating memorable dining experiences?

Whether your interests lead you to the “front of the house” in direct service or behind thescenes in the kitchen or stewarding departments, both areas offer exciting opportunities and

both play a critical role in the success of our Food & Beverage (F&B) operations.

The F&B opportunity you’ve been looking for may await you in one of the following areas:

Food & Beverage Service (Restaurants/Outlets, In Room Dining,Refreshment Centre)

Whether your career path leads you to become a professional Server, Sommelier, or aRestaurant Manager, we're always looking for talented individuals to join our team.

Kitchen

Whether you are currently enrolled in a culinary program or have a culinary background, we’re always looking for talented recruits. If you'd like to turn yourculinary talent into a profession, we encourage you to investigate the Culinary Apprenticeship Program available at a selection of our Canadian properties.

Stewarding If you prefer to stay behind the scenes, but still want to be part of the action, ourStewarding Department could be the place for you. This team ensures that ourdining rooms, kitchens and banquet departments have the necessary tools to do their work.

Conference ServicesFairmont’s breathtaking collection of heritage banquet rooms and state-of-the-artmeeting facilities provide the perfect backdrop to any successful convention, gala orannual meeting. And as a Conference Services Colleague, you can be the one whomakes this all happen seamlessly! Conference Services Colleagues are leaders in theirmarket, working hard to forge strong, ongoing relationships with individuals andcorporations alike.



Banquets Do you enjoy being part of a large team? Do you insist that every chair in every row is perfectly placed?

If so, we invite you to continue Fairmont’s tradition of providing conventionexcellence as a member of our Banquets Team. Whether your background is inserving, bartending, or managing the dozens of individuals who make group events asuccess, experience is valued and considered an asset for working in this department.

PROPERTY OPPORTUNITIES – ROOMS

Are you good at remembering people’s names? Do you have the ability to anticipate other'sneeds? Do you have what it takes to “WOW” a Guest upon their arrival at our hotels? If so,

you may be an ideal candidate to join our Rooms Division!

The goal of the Rooms Division is to consistently deliver exceptional quality and luxuriousservice to our Guests. Our greatest asset – and the key to our success – is our team of dedicated Colleagues. They have the vital task of making an inviting, memorable firstimpression with our Guests. The responsibility is great … but the smile from a satisfiedGuest is a great reward.

Consider which of the diverse Rooms Division departments outlined below might be bestsuited to your skill-set:

Front Office

The Front Office is one of the most visible departments in any hotel or resort, and isone of the main contact points for our Guests. Our Front Office Colleagues welcome Guests, creating lasting memories with warm, sincere, anticipative service.

Most Colleagues begin in the Front Office as a Guest Agent responsible forregistering Guests, processing future room reservations, liaising with Guest Servicesand Housekeeping, and providing information about the hotel and its surrounding community to Guests. Agents also fulfil administrative tasks and prepare for thearrival of Fairmont President's Club members and other VIPs.

Royal Service

Royal Service Colleagues deliver attentive, empathetic and prompt responses to any Guest request. As the central communication source where all Guest calls areanswered, Royal Service Colleagues ensure that Guest requests (such as additionalpillows or in-room audio-visual equipment) are met.



Fairmont Gold

Fairmont Gold is an exclusive “hotel within a hotel” dedicated to a high quality of

personalized service designed to meet the needs and expectations of businessexecutives and leisure travelers.

Fairmont Gold Concierges will have significant previous Front Desk and/orConcierge experience and the ability to manage all aspects of the operations of ahotel within a hotel. Fairmont Gold Concierges will have proven their ability toprovide warm, anticipative service with impeccable attention to detail and Guestrecognition.

Guest Services

Colleagues in Guest Services include Bell Staff, Door Attendants, Valet Parking Attendants and Concierges… all of whom are ambassadors of the Fairmont brandand the communities in which we are located.

Valet Parking Attendants Valet Parking Attendants park Guest and visitor automobiles. Their personalattention and the security of the valet parking service they represent is considered aluxury and a convenience to our Guests.

Door AttendantsDoor Attendants create memorable first and last impressions of their hotel by

warmly welcoming its Guests and by bidding a fond farewell upon departure. They open hotel doors and assist Guests upon arrival, escort Guests to the hotelregistration area, control vehicle traffic flow (ensuring safety at the hotel entrance),and hail taxis upon request. Fairmont’s Door Attendants are renowned forremembering our Guests’ names, and are well informed about their hotels andcommunities.

Bell Staff Bell Staff have the unique opportunity to make our Guests feel welcome from the very moment they arrive – by introducing hotel facilities, services, safety features,Guestrooms, and in-room amenities. In addition to delivering and retrieving luggagefrom Guestrooms, Bell Staff distribute mail, packages, messages and special

amenities.

ConciergesConcierges have the reputation of being very resourceful… after all, it’s not what youknow but who you know! Responsibilities of the Fairmont Concierge include making dinner reservations, securing tickets, arranging for transportation and providing information to our Guests. Concierges must know their cities extremely well and



maintain excellent relationships with outside vendors in order to provide our Guests with detailed information about restaurants, museums, theaters, and tour availability.

Housekeeping

Are you energetic? Do you like to be busy? Do you equate quality with cleanliness? If so, we invite you to learn about opportunities at Fairmont in Housekeeping.

Our Housekeeping Colleague’s attention to detail is key to providing spotlessGuestrooms and suites that are in excellent repair… making every Guest feel “athome.” Housekeeping is also responsible for laundry and valet services, and for theimmaculate care and upkeep of all public spaces.

Colleagues typically enter the Housekeeping department as a Room Attendantresponsible for maintaining quality cleaning efforts, anticipating the needs of our

Guests, and communicating with other Colleagues and departments to enhance theGuest experience. The role of Room Attendant physically demanding and requiresthat candidates possess strong organizational skills and a passion for equating quality with cleanliness.

Additional opportunities in Housekeeping include Attendants for Evening Turndown, Public Area Cleaners, Housepersons, and Laundry Staff. As ability warrants, additional responsibilities may include computer work, staff scheduling andsupply ordering.

Engineering & Maintenance

Are you thorough and meticulous? Do you have high standards for safety andefficiency? If so, the Engineering & Maintenance department could be the place foryou!

The Engineering & Maintenance department plays a central role in the safe andefficient operation of all hotel departments by ensuring that each facility is wellmaintained and that all systems and equipment are in good condition. TheseColleagues are thorough and meticulous, and they share our Company’s highstandards for both safety and efficiency.

Engineering & Maintenance Colleagues are responsible for the upkeep of their hotel

building’s exterior and its interior finishes. Additional responsibilities include themaintenance of all boilers, chillers, mechanical, electrical, plumbing, and kitchenequipment, as well as the operation of the building’s fire, life and safety systems. Thedepartment also interacts with the corporate department of Design & Constructionduring major renovation and expansion projects.



Security

Fairmont Hotels & Resorts is committed to the safety, security and well being of all

individuals who patronize our properties – whether they are Guests, Colleagues, or visitors. Our security departments are open 24 hours a day under the supervision of aDirector of Security to ensure that our hotels and resorts are safe places to work andto stay.

PROPERTY OPPORTUNITIES – SPA

Do you thrive on pampering others - whether it be styling hair, doing a manicure, or giving afacial?“Willow Stream The Spas At Fairmont” are our luxury spas at the Company’s resorts inScottsdale, Bermuda, Acapulco, Dubai, and Victoria and Banff in Canada. Willow Stream is

not so much a collection of spas that you will find at some of Fairmont's finest resorts;rather it is the philosophy that is used in helping Guests build greater energy and balancestarting with the health basics: food, water and rest.

Colleagues in our Spas require a variety of skills and professional certifications based onposition, which vary by property and may include positions such as Spa Attendant, Aesthetician, or Spa Director.

PROPERTY OPPORTUNITIES – GOLF

Are you passionate about the Golf industry? Would working with one of the leading employers in golf be exciting to you? Or, maybe you are passionate about and skilled in theart of Gardening? If either describes you - we invite you to learn about our Golf division.

Fairmont Hotels & Resorts offers a golf experience and a collection of courses unlike any other in the hemisphere. Our golf courses owe much to their spectacular locales and also tothe incredible golf course architects that designed them. Our courses are renowned for the way they reflect the natural grandeur of their locales, for they have been designed specifically with nature in mind.

While positions vary by property, Colleagues in our Golf Division typically work as HotelGrounds Equipment Operators and Technicians, Gardeners, and Turf Care Technicians.



PROPERTY OPPORTUNTIES – RETAIL

Fairmont Stores sell a variety of products for Fairmont Guests and travelers including:handbags and travel luggage; spa; Canadiana; Regional Souvenirs; clothing; collectables andtabletops; audio-visual and much more.

Fairmont Stores employ approximately 40 full time staff, and during peak season, employsapproximately 80 staff. The home office and distribution center for Fairmont Stores islocated in Canmore, Alberta, Canada.

CORPORATE OPPORTUNITIES

Brand Marketing & Communications

The Brand Marketing & Communications Team is driven by the desire tounderstand the needs of our Guests and to translate this understanding into how weinteract with and provide service to them – prior to, during, and after their stays withus.

Other opportunities in Brand Marketing & Communications include Co-Coordinator, Manager and Director of Marketing or Communication:

Customer Retention and Strategic Data AnalysisColleagues who work in Customer Retention and Strategic Data Analysis areprimarily responsible for developing one-to-one relationships with our valued Guests

through the Company’s Guest recognition program, Fairmont President’s Club.

Guest RelationsGuest Relations Colleagues solicit feedback from our Guests to ensure that ourhotels and resorts are offering them a consistent, high level of service.

Marketing Communications and Public RelationsColleagues in Marketing Communications and Public Relations deliver a consistentmessage to the world outlining what the Fairmont Hotels & Resorts brandrepresents and what service offerings we provide.

Marketing PartnershipsColleagues in Marketing Partnerships liaise with various companies to provideadditional services and products to our Guests.



Distribution

Falling under the Distribution umbrella are the Global Reservation Centre andRevenue Management divisions.

Our Distribution team provides direction and support to our hotels on pricing, yieldmanagement and channel strategy as well as supporting and educating our hotels ontopics such as intelligence tools and forecasting.

CORPORATE OPPORTUNITIES – CORPORATE SERVICES

The Corporate Services Team at Fairmont Hotels & Resorts provides direction, counsel andprofessional advice to our internal and external customers in support of the Company’smany diverse business initiatives.

Business Development & Strategy

The Business Development & Strategy department creates and implements growthinitiatives that support Fairmont’s continued globalization. These initiatives includenew ventures (such as Willow Stream The Spas at Fairmont), as well as

complementary business lines (such as Retail and Golf). The team is also responsiblefor developing the company’s long-term corporate strategy.

Corporate Accounting

Colleagues in Corporate Accounting produce timely and accurate financial reports,provide accounting services to Corporate Office (including payroll, expense reports,supplier statements, invoices, and chargebacks to properties), and consolidatebusiness plans.

Corporate Accounting positions may include Accounts Payable or AccountsReceivable Clerk; preferred candidates will have accounting work experience.

More senior level positions (including Director of Corporate Accounting or Directorof Group Accounting) are typically held by Colleagues with their CA, CMA or CGAdesignation and considerable accounting work experience, often in a public company environment.



Investor Relations

Investor Relations is a combination of Finance, Accounting, and Communications.

Investor Relations Colleagues act as a liaison between senior management and theinvestment community.

Investor Relations Colleagues either focus on analyzing models, researching competitive performance, producing annual reports - or - building relationships withshareholders and analysts.

Law

The Law department provides in-house legal services which include the review,negotiation and drafting of contracts; advising on corporate and commercial issues

and employee matters; and the management of external counsel services, litigation,and intellectual property. In addition, the department is also responsible for variouscorporate governance, compliance matters and shareholder services.

Real Estate and Development

Asset Management The Asset Management Team is responsible for managing Fairmont’s ownershipinterest in hotel real estate to maximize the level of return on investment.

Acquisitions & Development The Acquisitions & Development Team actively pursues opportunities for hotel andmanagement contract acquisitions. Colleagues in this team play a key role in the duediligence and closure of all new deals and, once to the deals are signed, support new hotel integration into the Fairmont family.

Individuals generally enter Acquisitions & Development in a Research or Administrative role. Preferred candidates will possess post-secondary education andhave excellent organizational, project management, and computer application skills.Experience in the hospitality industry or as a hotel transitional team member is adefinite asset.

Treasury & Finance

The Treasury & Finance department is responsible for managing and controlling cash flows to facilitate Fairmont’s near- and long-term financial transactions andinvestments. This includes arranging and monitoring project and corporate leveldebt, developing financial structures, and liaising with operational and corporateColleagues as well as external bankers, lenders and advisors.



CORPORATE OPPORTUNITIES – OPERATIONAL SUPPORTSERVICES

The Operational Support Services network at Fairmont Hotels & Resorts is primarily inplace to support the related departments in our hotels. The team provides direction, counseland professional advice in support of Fairmont’s business operations.

Operations Accounting

The Operations Accounting department’s responsibilities include financial recording,controlling and safeguarding Company assets, management analysis and cashmanagement, tax planning and compliance, and both capitol and operationalbudgeting.

Design & Construction

The Design & Construction department provides technical and project managementservices for the maintenance, capital improvement and expansion of existing facilitiesand for the development of new properties.

Interior Design is an integral part of the Design & Construction group whose primary responsibility is to ensure and maintain the integrity of our brand’s interior designstandards. Interior Design Colleagues successfully see projects through from conceptto completion by providing direction to and coordinating with interior designers,

architects, hotel operators and purchasing agents.

Food & Beverage

The Corporate Food & Beverage department’s vision is to be the foremost employerof creative, knowledgeable Food & Beverage people who are passionate about theirbusiness.

Colleagues in this department provide support to Fairmont properties to maximizetheir revenue and profits while enhancing the Guest experience. Corporate Food &Beverage Colleagues are also involved in creating standards, forming policies,

researching technology, and helping to recruit Food & Beverage talent.

Human Resources

Our Colleagues are the “heartbeat” of Fairmont Hotels & Resorts – delivering theexceptional service that exceeds the expectations of, and creates memories for, ourGuests. Corporate Human Resources supports Colleagues at both our properties and



at Corporate Office with some of the most comprehensive and forward-looking human resources programs available in the industry.

The Human Resources Team at Fairmont’s Corporate Office is committed to

attracting, selecting and retaining the best people and talent in the business through vigilant recruitment practices, a custom-designed structured interview, andcomprehensive succession planning programs. Corporate Human ResourcesColleagues are also responsible for creating, maintaining and developing competitivecompensation and benefits packages, health and safety initiatives, and good laborrelation practices. The Fairmont Learning Organization’s learning and developmentprograms give Colleagues Company-wide the tools they need to succeed. Theirsuccess – and ours – is monitored through an annual employee opinion survey andGuest feedback.

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Fhr Career Opps