FEDEXOFFICE®PRINT&GOOn-the-gomeetsdo-it-yourself.SendfilesfromanywherewithyoursmartphoneorprintinaflashfromaUSBflashdrive.

Use of HP ePrint requires Internet- and email-capable smartphone with purchased wireless Internet service and the HP ePrint app. Availability and cost of printing at HP ePrint Mobile Print Locations varies. Go to www.hp.com/go/eprintmobile to view a list of applicable smartphones and operating systems. © 2011 FedEx. All rights reserved. 611.MK42.006 JUN.11 5173IR

BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion.

OverviewFedExOfficePrint&GoenablesyoutoeasilyprintdirectlyfromyoursmartphoneorUSBflashdrivetoourself-servicemachines,acrossourretailnetwork.FedExOfficeistheplaceforyouron-the-goprintingneeds.DoingbusinessisnowmoreconvenientthaneverbeforewithFedExOfficePrint&Go.

DownloadtheAppYoucandownloadtheappbysearchingfor“HPePrint”withinyoursmartphoneappstore.Select“Download”toinstall.Itmaybenecessarytorestartyourdeviceafterinstallation.

SendYourFilesGotofedex.com/printandgoforinstructionsonhowtosendfiles.

PrintingYourFilesOnceinthecenter,gototheself-serviceareaandlocateacopierwithatouchscreencardreader.Thecardreaderisonastandbesideselectcopiers.Tobegin,insertyourpaymentcard.

Forfilessentfromyoursmartphone:

1.Accessthetouchscreencardreader andselect“PrintfromMobile Device”option.

2.Entertheretrievalcodeyou receivedintheemailandpressOK.

3.Selectthefileyouwishtoprintand select“Next.”

4.Acceptedfiletypesforself-serviceprintinginclude:

a.AdobePDF b.MicrosoftWord c.MicrosoftPowerPoint d.Variousimagefiles,includingJPEG.

5.Forunsupportedfiletypes,pleaseseeateammemberfor assistance.

6.Oncefile(s)havedownloaded,chooseanydesiredprintoptions andcontinuethroughtheremainingscreens.ForfilesonyourUSBflashdrive:

1.Afterinsertingyourpaymentcard, insertyourUSBflashdriveintothe USBportinthefrontofthetouch screencardreaderattachedtothe copierandselect“PrintfromUSB.”

2.Acceptedfiletypesforself-service printinginclude:

a.Adobe®PDF b.Microsoft®Word®

c.Microsoft®PowerPoint®

d.Variousimagefiles,includingJPEG.

3.Forunsupportedfiletypes,pleaseseeateammemberfor assistanceorvisitoneofourComputerRentalWorkstations.

4.Onceyourfilehasloaded,chooseanydesiredprintoptionsand continuethroughtheremainingscreens.

SendingfromYourSmartphone

Ifyouexperienceproblemswhileprinting,askateammemberforassistance.Otherquestions?Seebackforanswersandsupport.Tolearnmore,gotofedex.com/printandgo.

Q. WhatfiletypescanIprint?A. FedExOfficePrint&Gosupports“print-ready”filetypes:Adobe

PDF,MicrosoftWord,MicrosoftPowerPoint,andvariousimagefiles,suchasjpeg.Ifyouwishtoprintotherfiletypesorifyourfilerequiresedits,pleaseseeateammemberforassistanceorvisitoneofourComputerRentalWorkstations.Pleaserefertofedex.com/printandgoforacompletelistofacceptedfiletypes.

Q. WhathappensifItrytoprintanunsupportedfilefrommysmartphone?

A. Thosefiles(e.g.,Excelfiles)canonlybeaccessedbyoneofourteammembersoratourComputerRentalWorkstations.Inaddition,certainfiletypesarenotsupportedbyFedExOfficeastheyposeapotentialrisktooursystems

Q. I’veusedFedExOfficePrint&Goandnoticedthatcertainfilestakealittlebitlongertoopen,previeworprint.Why?

A. Filesthatarerichincomplexgraphics,fonts,imagesorchartsmaytakealittlebitlongertopreviewandprint.Also,varioussoftwaretypesusedtocreatePDFfiletypescanresultindifferentprocessingtimes.However,mostfilesareopenedandpreviewedinseconds.

Q. CanIeditmyfilesfromthetouchscreencardreader?A. No.Youcanonlypreviewandprintyourfiles.Ifyouneedtoedit

adocument,youcanuseourComputerRentalWorkstationorfreeWi-Fiservicetomakeyouredits.YoucanprintyoureditedfilesdirectlyfromourComputerRentalWorkstationorsavethemtoyourflashdriveandreturntoFedExOfficePrint&Go.

Q. Iselectedandpreviewedafilebutitdidn’tprint.Why?A. FedExOfficePrint&Goworkswithstandardpagesizesof

8-1/2"x11,"11"x17"or8-1/2"x14."Filesthataresetwithoddpagesizeswillspooltothemanualpapertrayandrequireyoutoselectapapersize.

Q. HowdoIobtainareceipt?A. Toprintareceipt,pleasegototheself-servicekiosk,orseea

teammember.

Q. CanIstilluseFedExOfficePrint&Goiftheself-servicemachineisunavailable?

A. Yes.Pleaseseeateammemberwhowillassistyouinprintingyourfiles.

PrintingfromYourSmartphone

Q. CanIusemyretrievalcodesatanyFedExOfficelocation?A. Yes.Youcanuseretrievalcodesasoftenasyouwouldlike,in

mostFedExOfficeself-serviceareasoranyFedExOfficefull-servicearea,forupto10daysaftersubmission.Afterthistime,yourfilesaredeleted.

Q. HowdoIsendfilestoFedExOfficefrommysmartphone?A. Gotofedex.com/printandgoforinstructions.

Q. WhathappensifIdon’treceivearetrievalcodeafterIsubmitmyfile(s)?

A. Youcanresubmityourfilesandtryagain.IntheeventHPePrintisunabletocommunicatewithFedExOfficesystems,amessagewillbedisplayedonyourdeviceinformingyoutocontact1.800.GoFedEx1.800.463.3339.YoucanalsocontactHPSupportateprint-support@hp.com.

Q. Isubmittedaprintthroughmysmartphoneandreceivedanerrorthatmymailboxcouldn’tfindmyoriginalmessage.Why?

A. Thefilesyouaretryingtoprintmustbeattachedtoanemailthatisactivelysynchedwithyoursmartphoneand“online”inyourhostemailsystem(e.g.,MicrosoftExchange,LotusDomino,Gmail,Yahoo!Mail,WindowsLiveHotmail).Thefilemaybelocatedinafolderthatisnotactivelymanagedbythehostemailsystem.

Q. WhatcanIdoifIlosetheretrievalcodeorifthecodeexpires?A. Youcanresubmitthejobandreceiveanewcode.

Q. WhathappenswhenIhaveanissuedownloadingmymobileprintfilestoFedExOfficePrint&Go?

A. Pleaseseeateammemberforassistance.

PrintingfromYourUSBFlashDrive

Q. Whywon’tthecardreaderrecognizeoropenmyUSBflashdrive?A. SomeUSBflashdriveswithsecuritymeasuresorpassword

protection,orolderdriveswithUSB1.0technology,maynotbereadable.IfyouareusingaUSBstoragedevicethatiscapableofbeingreadbyaUSBport,yourdevicemustbeabletoidentifyitselftoFedExOfficePrint&GoasagenericUSBflashdrive.Iftheseissuesarise,pleaseseeateammemberwhocanassistyouandprintyourfiles.

Q. Idon’tseeallofthefilesonmyUSBflashdrivedisplayed.Why?

A. FedExOfficePrint&Gocanonlyshowthefollowing“print-ready”filetypes:AdobePDF,MicrosoftWord,MicrosoftPowerPoint,andvariousimagefiles,suchasjpeg.Ifafilehassecuritymeasuresenabled,orisnotaprint-readyfile,pleaseseeateammemberforassistanceorvisitoneofourComputerRentalWorkstations.Pleaserefertofedex.com/printandgoforacompletelistofacceptedfiletypes.

AdditionalSupport

IfyouexperienceproblemswiththeHPePrintapplication,selectthe“ContactSupport”optionwithintheHPePrintapplicationmenuonyoursmartphonetoinitiateasupportrequest.

Ifyouexperienceproblemswithyoursmartphonedevice,youshouldcontactyourcompany’stechnologydepartment,smartphonecustomersupportoryourcellphoneprovider.

Tolearnmore,gotofedex.com/printandgo.

FedExOfficePrint&GoFrequentlyAskedQuestions