Fact Finder - Camprosa...South African Airways, British Airways, Mango and Kulula service Port Elizabeth on a daily basis. There are regular flights to Port Elizabeth from all major

Fact Finder

1

Introduction to Port Elizabeth .............................................. 2

Address and Contact Details ................................................. 3

Overview of The Boardwalk Casino and Entertainment World ............................................................. 4

Complex Map .......................................................................... 5

How to get to The Boardwalk Casino and Entertainment World ............................................................. 6

International Traveller Information ...................................... 7

The Boardwalk Hotel and Spa ............................................... 8

Accommodation ..................................................................... 9

Hotel Facilities ......................................................................... 10

Hotel Services .......................................................................... 10

Restaurants and Bars .............................................................. 12

Shopping at The Boardwalk .................................................. 14

Casino ...................................................................................... 15

Sport and Leisure .................................................................... 16

Multi-media Lake Spectacular ................................................18

Africology Spa ..........................................................................19

Tourist Attractions .................................................................. 20

Conference and Banqueting Facilities The Boardwalk Convention Centre ........................................21

Venues ..................................................................................... 22

The Tsitsikamma and Breakaway Rooms .............................. 23

Venue Capacities and Dimensions .........................................24

Venue Layouts – Seating Examples ........................................25

Groups and Conventions Guidelines ......................................27

Environmental Management ................................................ 28

Communication Policy ............................................................ 29

Corporate Social Investment Policy....................................... 30

EarthGlow ............................................................................... 32

Sun International Contact Details ..........................................33

Index

Port Elizabeth, located in the Eastern Cape of South Africa, has a rich cultural and architectural heritage and the region features some of the most remarkable yet unspoilt eco-adventures in the world. It’s very fashionable and truly wonderful. What’s more, as a city of the sea, it has been rated as having the fourth best weather in the world.

Port Elizabeth has 40 kilometres of undeveloped coastline with protected areas for swimming, fishing, surfing, scuba diving, snorkelling and sailing. There is something magical about this pristine coastal terrain, making it one of South Africa’s top travel destinations.

Port Elizabeth is the fourth-biggest city in South Africa and has a modern airport that is situated within fifteen minutes drive from the central business district and the beach front.

And right at the heart of it all is The Boardwalk Casino and Entertainment World.

Introduction to Port Elizabeth

2

The Boardwalk Casino and Entertainment World

2nd Avenue Summerstrand

Port Elizabeth 6001

South Africa

Private Bag 777 Humewood 6013 South Africa

Tel +27 41 507 7777

Fax2email +27 86 243 6400

E-mail: [email protected]

Website: www.suninternational.com

Address and Contact Details

3

With its turrets piercing the indigo Eastern Cape skyline, The Boardwalk, located in Algoa Bay, the coastal strip of Nelson Mandela Bay, is one of South Africa’s most sought after business and holiday destinations. From its stunning beachfront location to its classically charming architecture, evocative of age-old Victorian grandeur, The Boardwalk is the ideal resort for locals and tourists alike.

When it comes to entertainment, this beachfront precinct offers up a multiplicity of fun and excitement for business travellers, families and romantics.

A new addition is the 5-star Boardwalk Hotel, Convention Centre and Spa. The architecture is reminiscent of the Victorian era and the public areas and guest rooms are comfortably appointed in a mid-century décor style with modern conveniences such as LED TVs, luxurious beds, mini bars and bijou balconies offering views of the Indian Ocean. Boasting 140 guest rooms, the hotel’s unique variety of accommodation satisfies every requirement.

The hotel spa features holistic massage and treatment rooms, steam rooms, hydrotherapy tubs and an indoor pool.

Guests will be able to enjoy High Tea in the hotel lobby, go for a swim in the outdoor pool, or indulge in fine-dining cuisine at Kipling’s Brasserie.

The gardens and colourful lakes are complemented by a multi-media lake spectacular – a musical fountain choreographed to dance in time to popular music.

Overview of The Boardwalk Casino and Entertainment World

4

1.

Entr

ance

2.

Ret

ail &

Res

tau

ran

ts3.

C

raft

Mar

ket

4.

Cin

emas

5.

Mag

ic C

om

pan

y6.

A

mp

hit

hea

tre

7.

Cas

ino

– s

mo

kin

g

an

d n

on

-sm

oki

ng

8.

Pub

lic P

arki

ng

9.

Mu

lti-

med

ia la

ke s

pec

tacu

lar

10.

Kid

s En

tert

ain

men

t Fa

cilit

ies

11.

Bea

ch12

. C

rèch

e

PRO

POSE

D B

UIL

DIN

GS

13.

Ho

tel &

Sp

a14

. C

on

ven

tio

n C

entr

e15

. N

ew R

etai

l16

. E

ntr

ance

to

un

der

cove

r p

arki

ng

15

5

2

2

22

23

9

7

7

10

11

6

1

1314

8

NO

N-S

MO

KIN

GC

ASI

NO

MU

LTI-

MED

IA L

AK

ESP

ECTA

CU

LAR

LAK

E

HO

TEL

&SP

AC

ON

VEN

TIO

NC

ENTR

EC

INEM

AS

RET

AIL

&R

ESTA

UR

AN

TS

CR

AFT

MA

RK

ET

RESTAURANTS

RET

AIL

&R

ESTA

UR

AN

TS

SMO

KIN

GC

ASI

NO

PUB

LIC

PA

RK

ING

8PU

BLI

C P

AR

KIN

G

8PU

BLI

C P

AR

KIN

G

MA

GIC

CO

MPA

NY

KID

SEN

TER

TAIN

MEN

TFA

CIL

ITIE

S

GO

KA

RTS A

MPH

ITH

EATR

E CRÈC

HE

ENTR

AN

CE

1EN

TRA

NC

E

MA

RIN

E D

RIV

E

2ND AVENUE

2ND AVENUE

SKEG

NES

S R

OA

D

MA

RIN

E D

RIV

E

BEA

CH

ENTR

AN

CE

TOU

ND

ERC

OV

ERPA

RK

ING

416

12

2

2

1EN

TRA

NC

E

5

Complex Map

THE BOARDWALK CASINO AND ENTERTAINMENT WORLD

By Road

The city offers excellent road links as the N2 highway runs between Cape Town (8 hours away via the Garden Route) and Durban along the southern coast.

FROM GAUTENG:

Via the M4 Settlers Way, follow the signs to Summerstrand. Continue straight along the beachfront, past The Boardwalk pedestrian entrance and turn right into 2nd Avenue at the Casino sign. Proceed up 2nd Avenue to the second traffic circle; The Boardwalk main entrance will be on the right hand side.

FROM CAPE TOWN:

Via the N2 follow the signs to the M4 Settlers Way. Follow the signs to Summerstrand. Continue straight along the beachfront, past The Boardwalk pedestrian entrance and turn right into 2nd Avenue at the Casino sign. Proceed up 2nd Avenue to the 2nd traffic circle; The Boardwalk main entrance will be on the right hand side.

By Air

Port Elizabeth International Airport Help desk: Tel: +27 41 507 7319 Flight information: Tel: 086 72 77 888 e-mail: [email protected]

South African Airways, British Airways, Mango and Kulula service Port Elizabeth on a daily basis. There are regular flights to Port Elizabeth from all major South African cities. International connections are available from OR Tambo or Cape Town International Airport.

The Port Elizabeth Airport is 5km from The Boardwalk. The hotel runs a transfer service from the airport.

DIRECTIONS FROM THE AIRPORT:

Exit and turn right at the traffic circle into Allister Miller Drive, continue across the second and third traffic circles to the traffic lights. Turn right into La Roche Drive and continue straight to the beachfront. Turn right into Beach Road and continue straight along the beachfront, past The Boardwalk pedestrian entrance and turn right into 2nd Avenue at the Casino sign. Proceed up 2nd Avenue to the 2nd traffic circle; The Boardwalk main entrance will be on the right hand side.

GPS Co-ordinates

The Boardwalk Casino and Entertainment World: E 25º 39’ 25.9” S 33º 59’ 13.6”

How to get to The Boardwalk Casino and Entertainment World

6

South African Airways Domestic Tel: +27 41 507 1111 www.flysaa.com

British Airways Domestic Tel: +27 41 508 8000 www.britishairways.com

Kulula Tel: +27 861 58 5852 www.kulula.com

Mango Tel: 086 100 1234 www.flymango.com

Currency

The South African Rand is the local currency.

Value Added Tax

VAT, currently at a rate of 14%, is levied on most items and services, including hotel accommodation, goods and transport. Foreign visitors can reclaim VAT. Request a tax invoice for each purchase of R250 or more and present the tax invoice to the customs department on departure from South Africa.

Language

There are 11 official languages in South Africa. English is the language of administration and is widely spoken. In the Eastern Cape, Xhosa is the predominant tribal language.

Weather

Port Elizabeth enjoys a sub-tropical climate, with more sunshine hours than any other of South Africa’s coastal cities. Temperatures are moderate all year round, rainfall is relatively light and the sea temperature is always pleasant.

Average Climate

September – October: 23ºC / 73ºF November – March: 25ºC / 77ºF April – May: 23ºC / 73ºF June – August: 21ºC / 70ºF

Water

All tap water, other than irrigation water, is fit to drink.

Voltage

The voltage throughout the hotel is 220V / 50hz.

Local Time

GMT + 2 hours.

International Traveller Information

7

8

The Boardwalk Hotel and Spa

PRE-

ASS

EMB

LY

PRE-ASSEMBLY WING

RET

AIL

MA

LL

BR

EAK

AW

AY

RO

OM

SB

REA

KA

WA

Y R

OO

MS

TER

RA

CE

TER

RA

CE

POO

L

IND

OO

R P

OO

L A

REA

BA

R

CO

NFE

REN

CE

FAC

ILIT

Y

BA

NQ

UET

PR

EPA

RA

TIO

N

ENTR

AN

CE

LOB

BY

CA

SIN

O

REC

EPTI

ON

LOB

BY

LOU

NG

E

HO

TEL

GR

OU

ND

LEV

ELLA

ND

ING

HO

TEL

LIFT

LOB

BY

KIT

CH

EN

PUB

LIC

CIR

CU

LATI

ON

BU

FFET

RES

TAU

RA

NT

BU

FFET

SERV

ERY

SPA

BUSINESSCENTRE

EXEC

UTI

VEBO

ARD

-RO

OM

Accommodation

9

Located on Marine Drive in Summerstrand is the stylish 5-Star Boardwalk Hotel and Spa, which is the perfect destination for blissful relaxation. Guests will find that each of the spacious ocean-view guest rooms offer the ultimate in stylish hospitality with a choice of Luxury Twin, King and Suites. Included in the 140 guest rooms are 8 Luxury Suites, an ultra-luxurious Presidential Suite and two rooms specially equipped for disabled guests.

Check-in Procedure

Our guest check-in time is 14h00. Luggage storage facilities will be available.

Check-out Procedure

The check-out time is 11h00. Luggage will be stored for guests who have checked-out but wish to stay and enjoy the facilities.

In-Room Facilities

• Air-conditioning• Electronic safe • Bar fridge • En-suite bathroom with

separate shower• Hairdryer • 24-hour room service • International direct dial

• LED TV with radio• Satellite TV• Tea and coffee station • Telephone with voicemail • Universal adaptor socket • Voltage 220V/50 hz • Wi-fi access • Writing desk

Room Configuration

• Total number of rooms 140

• Luxury twin room 43 35m2 – Situated on floors 1-4. Twin beds side by

side – beds can be split. Separate bath and shower facilities. Max 2/0

• Luxury king room 74 35m2 – Situated on floors 1-4. 1 x King size bed.

Separate bath and shower facilities. Max 2/0

• Luxury Suite 4 71m2 – Situated on floors 1-4. 1 x King size bed.

Separate bath and shower facilities. Can be inter-leading with a luxury twin room. Max 2/0 or 3/0.

• Suite 8 88m2 – Situated on floors 1-4. 1 x King size bed.

Separate bath and shower facilities. Separate lounge and dining room table (seating 4). Roll-away bed on request. Max 2/2.

• Paraplegic room 2 35m2 – Situated on floors 1 and 2. 1 x King size bed.

Separate bath and shower facilities with handrails. Wider doorways to allow for easy wheelchair access. Can be interleading with a luxury twin room. Max 2/0.

• Luxury Junior Suite (Duplex) 8 62m2 – Situated on the 4th floor. 1 x King size

bed. Separate bath and shower facilities. Separate lounge and dining room table (seating 4) (35m2) on the entrance level (4th floor) with an internal staircase leading up to the bedroom (27m2) on the top floor. Guest toilet. Roll-away bed on request. Max 2/2.

• Presidential Suite 1 72m2 – Situated on the 2nd floor. 1 x King size bed.

Separate bath and shower facilities. Separate lounge and dining room table (seating 6). Guest toilet. Roll-away bed on request. Can be interleading with a luxury twin room. Max 2/2.

Hotel Facilities

10

THE BOARDWALK HOTEL AND SPA

FLOORS 4

LIFTS 2

PARKINGYes

PETSNo

PARAPLEGICYes

ROOM SERVICEYes

POOLYes

BARSYes

RESTAURANTSYes

VALET SERVICEYes

BUSINESS CENTRE Yes

GENERAL

HAIRDRESSERClose by

SHOPPINGYes

DOCTOROn call

CLINICYes

CAR RENTALYes

TRAVEL DESKYes

ATMsYes

FLORISTClose by

CASINOYes

WI-FI ACCESSYes

ROOMS

HAIRDRYER

Yes

ELECTRONIC SAFE

Yes

TEA/COFFEE

Yes

AIR-CONDITIONING

Yes

SEPARATE BATH & SHOWER Yes

LED TV/RADIO ON TV Yes

M-NET/SATELLITE TV

Yes

VOLTAGE

220V/50 hz

FRIDGE/MINI-BAR

Yes

TELEPHONE/DIRECT DIAL Yes

IN-ROOM DINING – 24-HOUR Yes

BALCONY

Yes

SPORT AND RECREATION

SQUASHNearby

TENNISNearby

GOLFNearby

ADVENTURE GOLFYes

HORSE RIDINGNearby

BEACHNearby

WATERSPORTSNearby

FISHINGNearby

SCUBANearby

TEN PIN BOWLINGYes

HEALTH SPAYes

FITNESS CENTREYes

CHILDREN

NAPPY SERVICEYes

BABYSITTERYes

KIDS CORNER/CRÈCHEYes

MAGIC COMPANYYes

COTSYes

BREAKFASTYes

LUNCHYes

DINNERYes

KIDS PROGRAMMESeasonal

DISTANCE

PORT ELIZABETH INT’L AIRPORT 5 km/10 mins

PORT ELIZABETH CBD 5 km/10 mins

HOBIE BEACH

5 mins

EAST LONDON 300 km

CAPE TOWN

800 km

GAUTENG

1100 km

Accounts

Guests may settle accounts either in cash, travellers cheques or by credit card: American Express, Diners Club, Master Card and Visa cards will be accepted.

Automatic Teller Machine

ATMs operated by Standard Bank, Nedbank, ABSA Bank and First National Bank are all available at The Boardwalk.

Business Centre

One of the many ways in which The Boardwalk Hotel, Convention Centre and Spa sets itself apart is by offering exceptional business centre services for its business travellers. Computers, printers and scanners to high-speed Internet access and photocopying facilities are readily available.

Car Rental

Port Elizabeth Airport offers a full range of car rental options:

Avis Car Rental 041 581 4291Budget Car Rental 041 581 4242Europcar 041 581 1268First Car Rental 041 570 1900Hertz Car Rental 041 508 6600Tempest Car Hire 041 581 4774

Dry Cleaning and Valet Service

A dry cleaning and valet service is available at the hotel to clean, iron and press garments.

Foreign ExchangeForeign currencies and travellers cheques can be exchanged at the Casino Cashier Desk. In terms of banking regulations a foreign passport and proof of travel are required when exchanging foreign currency. Local residents are not permitted to use this facility for foreign exchange.

American Express: Monday to Friday: 09h00 – 20h00 Saturday & Sunday: 10h00 – 16h00

Tel: +27 41 583 2025

American Express, located at the Marine Drive entrance, offers an excellent foreign exchange service.

Hotel Concierge

The hotel concierge offers professional assistance in planning and arranging leisure activities and itineraries both on and off the property.

In-Room Dining

The Boardwalk Hotel offers a 24-hour in-room dining service.

Luggage

Porters are on standby to assist guests with their luggage. Guests are able to contact the Concierge Desk to arrange luggage collection from their room on departure.

Newspapers

Local newspapers are on offer.

Safe Deposit Boxes

Each hotel room has an electronic wall safe in which passports, valuables and important documentation may be stored.

Wake Up Calls

Should guests require wake up calls, these will be co-ordinated by the Concierge Desk. Alternatively, calls can be programmed via the telephone located in the bedroom.

Hotel Services

11

12

The Boardwalk offers an exciting array of dining venues for hotel guests and visitors alike, ranging from intimate sidewalk cafés, to continental restaurants where you can linger over your meal, to fast food outlets offering immediate gratification.

Restaurants and Bars

The Boardwalk Hotel and Spa

Kipling’s BrasserieLocated in the Boardwalk Hotel and Spa. Inspired fine-dining menus will take guests on a gourmet journey, using the freshest produce.

Open daily for breakfast and dinner

Breakfast: 06h30 – 11h00 Dinner: 18h30 – 23h00 Tel: +27 41 507 9452 Seating capacity: 150

Tshawe BarNamed after King Tshawe, the Tshawe Bar offers a selection of premium beverages and fine cigars. This is a smoking venue.

Open daily, 7 days a week: 10h00 – 23h00 Seating capacity: 86

Lobby LoungeThe Lobby Lounge is a relaxing and spacious area with views of the Indian Ocean glimpsed through high arched windows. Light meals are available daily.

Open daily, seven days a week Hours: 06h00 – 23h00 Seating capacity: 52

Complex Restaurants and Bars

Bayside PantryThe Bayside Pantry is situated in the non-smoking section of the casino. This luxury restaurant offers both à la carte and buffet meals. Please enquire as to the fare on offer when making your reservation.

Open daily, 7 days a week Tel: +27 41 507 7793 Seating capacity: 106

Boardwalk Action BarThe Boardwalk Action Bar, situated inside the casino, provides live entertainment, sports broadcasts, revues, comedy and karaoke.

Open daily: 12h00 – 02h00

Charter Club BarThis bar is situated inside the exclusive Salon Privé and is a private area for players who enjoy secluded gaming. This full service bar also has a snack menu.

Open daily 24 hours.

Dulcé CaféDulcé Café offers a little slice of continental flavour. All day breakfasts, delicious milkshakes, ice-creams, coffees from around the world and an assortment of healthy, light meals to suit every taste.

Open Sunday to Thursday: 09h00 – 22h00 Friday & Saturday: 09h00 – 23h00 Tel: +27 41 583 1193 Seating capacity: 118

El GrecoEl Greco offers excellent Greek and Mediterranean cuisine in a warm and tranquil setting. This gem of a restaurant has all the elements of a typical taverna with a warm and inviting Zorba-like atmosphere. Enjoy the meze platters, lamb cutlets fragrant with lemon and rosemary or try the heavenly calamari. Finish off your meal with an ultra-rich, home-made baklava. This is a great venue to host private parties, birthdays, Christmas, end of year and business functions. Catering is also provided. Live entertainment can be enjoyed on select evenings.

Sunday to Thursday: 10h00 – 22h00 Friday & Saturday: 10h00 – 00h00 Tel: +27 41 583 2950 Seating capacity: 102

13

Leonardo’sFor authentic Italian food look no further than Leonardo’s where guests can enjoy pizza, pasta and regional speciality dishes. Leonardo’s combines the tradition of Italy and sharing with extraordinary dishes, great décor and a lively atmosphere perfect for any occasion.

Open Sunday to Thursday: 10h00 – 22h00 Friday & Saturday: 10h00 – 00h00 Tel: +27 41 583 1302 Seating capacity: 124

News CaféNews Café is a cocktail bar that provides a professional atmosphere for breakfast, lunch and dinner. The bar spills out onto the outside area for those balmy summer nights and you can expect fantastic food, cutting edge cocktails and a contemporary cool ambiance.


StarboardThe Starboard walk-up bar is located in the casino.

Open daily: 12h00 – 02h00

Red Rock SpurFor over 40 years, Spur Steak Ranches have been part of the South African family. Generous portions of great tasting food, a hearty helping of quality and a warm relaxed, family-friendly environment.

Open 09h00 – 23h00 daily (365 days a year) Tel: +27 41 583 6272 Seating capacity: 400

Squires Legendary GrillTake a seat outside and enjoy the cosmopolitan atmosphere of The Boardwalk whilst enjoying the finest prime cuts. Squires specialises in all types of grills including a variety of venison. You can also indulge in chicken and seafood dishes and a variety of salads, but this is essentially a carnivore’s paradise.

Lunch: Monday to Saturday: 12h00 – 15h00 Dinner: Monday to Thursday 18h00 – 22h00 Friday & Saturday: 18h00 – 23h00 Sunday: 12h00 – 21h00 Tel: +27 41 583 1190 Seating capacity: 198

WimpyWimpy is a family favourite, casual dining restaurant offering great-tasting affordable meals. Wimpy is famous for its delicious breakfasts, burgers, toasted sandwiches, footlongs and grills.


Yi Pin RestaurantExperience quality Asian cuisine at the Yi Pin restaurant where the extensive menu offers a mouth-watering selection of traditional Chinese and Japanese cuisine. In addition to favourites such as sushi, diners can also watch chefs deftly prepare Teppanyaki dishes.

Open 7 days a week Hours: 10h00 – 22h00 Tel: +27 41 583 6688 Seating capacity: 70

Fast Food Outlets

Indian CuisineIndian Cuisine does a roaring trade for those who enjoy curries, rotis, samoosas, bunny chow and chilli bites.

Sunday to Thursday: 10h00 – 22h00 Friday & Saturday: 10h00 – 00h00 Tel: +27 41 583 5922

LilwillsLilwills features the finest homemade pastries, breads and cakes and also offers freshly made sandwiches and other takeaways.


SteersSteers makes the best beef, chicken and vegetarian burgers in town plus a delicious selection of flame-grilled basted ribs, hero steak rolls, creamy ice-creams and milkshakes.


Biltong GaloreFor genuine South African biltong, try Biltong Galore. Biltong is made from prime beef or venison and is liberally marinated, seasoned and slowly cured.

Sunday to Thursday: 10h00 – 19h00 Friday & Saturday: 10h00 – 22h00

ChippersFor some irresistible snacking try Chippers’ skinny chips and a selection of dips. There are other delicious fried snacks for the whole family to enjoy.


Mini OrbitsFresh doughnuts made to order with a choice of sweet toppings.


The Hotdog HutNot every hotdog tastes the same and The Hotdog Hut has a few that are outstanding. Choose from a variety of sausages and try any two of the amazing sauces.


Cone ZoneTreat your taste buds to assorted flavours of ice-cream, cakes, cookies and frozen yoghurt served daily. From single scoops of ice-cream, banana splits and chocolates, Cone Zone offers the very best desserts to make your experience memorable.


Shopping at The Boardwalk

14

Bargain Books

Bargain Books is South Africa’s leading discount bookseller specialising in children’s books, paperbacks and hard cover fiction, cookery books and South African interest books. They also stock an excellent selection of local and imported coffee table books.


Billabong

Billabong clothing is for free-spirited wave hunters, who desire high quality beachwear. Stockists of the best cut boardshorts on the market, accessories, designer collections and swimwear, Billabong has all the latest surfing equipment including wetsuits, surf boards and natural fibre beach wear you could desire.


Candy Cabin

Situated in the Casino foyer, Candy Cabin sells an extensive range of sweets, packaged biltong, nuts and crisps.


Sweets from Heaven

Sweets from Heaven is a leading confectioner selling imported and local sweets, popcorn, biltong, ice cream, nuts and crisps.


Craft Workshop

Discover an eclectic collection of arts and crafts at The Craft Workshop. The Craft Workshop provides the perfect platform for local artisans to display and market their creative and inspirational designs. There are over 20 stalls boasting objet d’art from the Eastern Cape as well as from across the African Continent


Diva

This shop stocks unique and affordable boutique clothing, designer labels and accessories.


Eyebar

Stockists of top international sunglass brands including; Gucci, Police, Escada, Versace and Jean Paul Gaultier.


Fischer’s Jewellers

Designers and crafters of exquisite jewellery and stockists of the world’s leading watch brands.


La Dolce Vita

Step out in stylish shoes and ladies sexy cocktail wear. Fashionable clothes and accessories capture the carefree spontaneous attitude of Port Elizabeth.


Inspirations

Look no further for designer inspired costume jewellery for men and women. From trendy to retro to vintage, you will find the perfect accessory here.


Sneakers

Sneakers is the largest retailer of official sports merchandise and replica goods in Africa. They carry a full range of rugby apparel and accessories.


The Boardwalk Casino offers a minimum of 24 table based games; blackjack, roulette, and poker and a minimum of 975 slot machines including video poker and progressive poker networked jackpots. The slot machines use secure and efficient Smart Card technology and range in denominations from 1c to R50. Guests will find Mystery Jackpots on selected banks of slot machines where they have the chance to win without having to achieve a winning combination. There are smoking and non-smoking facilities.

The Charter Club is a luxurious area for high rollers. It houses slot machines and blackjack and roulette tables of varying high denominations. Guests are able to enjoy their gaming experience in either a smoking or non-smoking environment.

In addition to The Charter Club, separate MVG Lounges for Gold and Platinum cardholders are located in the smoking and non-smoking casinos, as well as adjacent to Bayside Pantry, providing TV screens and a variety of food & beverage offerings. The Charter Club Lounge is open to Gold and Platinum customers.

Automatic teller machines are situated within the casino. Banking services are also available at the Cash Desk. Withdrawals on credit cards and travellers cheques require positive identification.

Operating Hours: Casino tables: Open daily from 12h00 until late Slots: Open 24 hours Tel: +27 41 507 7777

Casino

15

Adventure Golf

Experience the challenge of nine holes of Adventure Golf in tranquil surroundings with caves, water features, greens and professionally laid out putting courses.

Friday: 15h00 till late Saturday & Sunday: 10h00 till late Tel: +27 41 583 1470

Algoa FM

The Eastern Cape’s popular radio station is housed in a purpose-built studio overlooking the entire Boardwalk Complex.

Tel: +27 41 505 9497

Beach

Hobie Beach is situated directly opposite The Boardwalk and is the city’s most popular beach. It is the top swimming and entertainment beach complete with a pier, lifeguard facilities, public toilets, showers and an esplanade – there isn’t much you won’t be able to do at Hobie Beach.

The usually quiet waters are perfect for swimming. The undercurrent is relatively weak and the shoreline features a gradual decline which does not plummet or lie too shallow for too long.

Only a few meters from the shoreline, you’ll find two takeaways, a bar, restaurants and plenty of public parking. During the holidays, a massive paved area is used to support stalls, stages and sometimes even fireworks. Shark Rock Pier provides an excellent view and often you can see dolphins or even whales from this lookout

point. Surfers might venture a few kilometres east of the beach where they will find an excellent surfing spot.

Cinema

The NuMetro cinema complex accommodates 5 theatres, all featuring the latest silver screen blockbusters. The theatres feature stadium racked seating, 3D screen, digital sound and comfortable seats.


Tel: +27 41 583 2000

Festival Lawn

The Boardwalk Festival Lawn Area is the ideal venue for hosting picnic style events. National artists have performed in this area entertaining patrons to the best of African, Jazz, Afrikaans and various other genres of music. This area has successfully hosted the McLaren Circus, a mobile ice-rink and Spec-Savers Iron Man events in marquees that have been erected. The Festival Lawn area comfortably accommodates up to 3 500 people with bar, staging and ablution facilites that are made available depending on the nature of events.

The Vodacom Amphitheatre

This premier entertainment venue is enclosed and regularly hosts sell-out shows with local headliners including The Parlotones, Barry Hilton and Selaelo Selota amongst others. This intimate and atmospheric venue hosts up to 658 patrons on tiered seating.

Sport and Leisure

16

17

Children’s Rides

A Victorian style carousel, aeroplane ride, swings and a modern day Shooting Star ride are situated near The Magic Company games arcade. Also available are Bumper Boat rides – miniature boats that can be steered around a small lake.

Friday: 15h00 – 23h00 Saturday & Sunday: 10h00 – 23h00 Tel: +27 41 583 1470

Gaming

The Casino has a range of table games including poker, blackjack and roulette. The slots are plentiful and creative and include various Sun International and local progressive jackpots.

Go Karting

Speedway go karting can be found in the open area behind the amphitheatre. This is an exciting sport for grand prix aspirants to test their skills.

Friday: 15h00 – 23h00 Saturday & Sunday: 10h00 – 23h00 Tel: +27 41 583 1470

Golf

The Humewood Links Golf Club, located 10 minutes from The Boardwalk, is consistently ranked as one of South Africa’s top golf courses. The golf course is a genuine seaside links, with wide, undulating fairways, fast greens and thick coastal bush. A round is a must for any golfer visiting Port Elizabeth. The elegant Club House offers panoramic views over the links course and Algoa Bay.

Open daily: 06h30 – 16h00 The Humewood Golf Club Marine Drive Summerstrand Port Elizabeth 6001 Tel: +27 41 583 2137 e-mail: [email protected]

Fitness Centre

The Fitness Centre is situated adjacent to the Spa, offering guests a great cardiovascular workout.

Open 24 hours

Kids Corner

Kids Corner is a crèche for children between the ages of 6 months and 12 years. This is a supervised area and there are numerous games, books, puzzles, DVDs and Nintendo Wii to entertain children.

Monday to Thursday: 12h00 – 22h00 Friday: 12h00 – 23h00 Saturday: 10h00 – 23h00 Sunday: 10h00 – 22h00 Tel: +27 41 507 7877

The Magic Company

This family fun area offers an exciting range of videos and inter active games, designed to appeal to different age groups.


The Lighthouses

The Lighthouses offers 16 lanes of ten pin bowling, 14 pool tables and an entertaining bar area. Big screens dominate the area showing MTV and sport and there is a lounge area with couches on which guests may relax.

Open 7 days a week: 09h00 – 19h00 Friday & Saturday: 10h00 – 00h00 Tel: +27 41 583 1100

Swimming

The hotel features two swimming pools available to guests. The main outdoor pool overlooks the Indian Ocean and the indoor pool is located next to the Spa.

The Boardwalk Multi-media Lake Spectacular is the signature attraction of the “must see, must do” Boardwalk experience.

It is one of the largest musical water extravaganzas South Africa has ever seen. This water spectacular is crafted with the latest individually illuminated hydro static valves; the fountain shoots jets of water into the sky with compressed air. The individual fountains are choreographed to dance and move to an infinite variety of musical scores. The spectacle is free for anyone to see from The Boardwalk promenade, providing a fantastic sight for locals and tourists alike, as well as wonderful entertainment for restaurant guests seated along the water’s edge.

Multi-media Lake Spectacular

18

19

Guests of the hotel and visitors to The Boardwalk will be able to enjoy therapeutic massages and botanical body treatments at Africology @ The Boardwalk.

A relaxation area offers guests the chance to relax and enjoy complimentary herbal teas, fruit juices and freshly sliced fruit.

The 930m² Health Spa and Fitness Centre offers specialist treatment rooms, cardiovascular equipment and an indoor pool.

The Spa offers holistic treatments and therapies that stimulate all the senses and promote emotional well-being. Massage therapies will include, amongst others; back, neck and shoulder massage, deep tissue massage and aromatherapy. Skin care and beauty treatments will range from rehydrating, purifying and toning therapies.

Open daily, 7 days a week: 09h00 – 20h00

Africology Spa

20

Nelson Mandela Bay Tourism

If you need assistance with tourism information, safari and day trip reservations and tour packages, Nelson Mandela Bay Tourism located at the beachfront office at the entrance to The Boardwalk will help you in your search for the ultimate tour, be it a day trip to the Tsitsikamma National Park, a family saunter through the hinterland or getting close to one of the Big 7 in Addo Elephant National Park.


Port Elizabeth Attractions

Donkin Heritage Trail

Take a walk through Settler history – the 5km Donkin Heritage Trail is a self-guided walk marked with a blue staggered line that takes you past 47 places of historical interest in the old Hill area of central Port Elizabeth. Collect a map from the NMB Tourism Office at The Boardwalk.

Nelson Mandela Metropolitan Art Museum

Collections consist predominantly of South African artists; however, there is also British art, international printmaking and Oriental art (including Indian miniatures and Chinese textiles). These are supplemented by an active programme of temporary exhibitions.

Tel: +27 41 506 2000

Nearby Attractions

Addo Elephant National Park

Only 72km from Port Elizabeth, Addo Elephant National Park is the only park in the world to accommodate the Big 7, namely; elephant, buffalo, leopard, rhino, lion and the great white shark and seasonal southern right whale. The park is also sanctuary to a multitude of other wildlife species and offers a range of exciting eco-activities such as horse trails,

4x4 trail, hiking trails, game viewing, guided game drives and viewing. The Park stretches across 180 000 hectares.

Tel: +27 42 233 0556 Web: www.addoelephantpark.com

Tsitsikamma National Park

The Tsitsikamma’s spectacular scenery includes Indian Ocean breakers, rocky shores beneath 180m high cliffs, beautiful indigenous forest and Fynbos (Cape Floral Kingdom) rolling down to the sea in a lush carpet where ancient rivers have carved their path to the ocean through rocky ravines. The Tsitsikamma National Park protects a wonderland of inter-tidal and marine life. This is one of the largest Marine Protected Areas in the world, conserving 11 percent of South Africa’s temperate South Coast rocky shoreline.

The Tsitsikamma National Park also incorporates various cultural heritage sites such as caves, shell middens and Khoisan rock art to more recent sites such as the ruins of small fishing settlements, remnants of past forestry industries and grave sites.

Tel: +27 42 285 0562 Email: [email protected]

Storms River Adventures

On offer are activities in and around the Tsitsikamma Park including canopy tours and walking trails.

Tel: +27 42 281 1836

Bloukrans River Bridge Bungee Jumping

Situated along the Garden Route at the Tsitsikamma Forest Village Market, you will find the highest bungee jump in the world. The Bloukrans Bridge is 216 meters (709 feet) above the Bloukrans River.

Tel: +27 42 281 1458

Tourist Attractions

Introduction

The heart of Port Elizabeth, Summerstrand, is the location of the new The Boardwalk Convention Centre; a bright, modern and technically advanced meeting place. Here, you will be able to defy convention within the environs of an historic city and one of South Africa’s top travel destinations. It’s business, in the most pleasurable surroundings possible.

This new Boardwalk Convention Centre caters for conferences, exhibitions, events and concerts. The interiors reflect the Victorian design of the complex with slight nautical influences coming through in the artwork. Decorated in soft, complimentary colours, The Boardwalk Convention Centre has textured walls, deco-cornices and crystal chandeliers.

The Boardwalk Convention Centre provides just the right space for meetings of many sizes – small enough to be intimate, but able to handle large conference groups.

The 3 632m² centre features a multi-divisible 2 000m² venue and other multi-purpose sub-divisible conference rooms, together with a 760m² pre-assembly area. You’ll be pleased with the comfortable, bright, airy spaces, welcoming atmosphere, and technological capabilities.

The new multi-level underground parking garage is able to accommodate 863 vehicles over and above the current parking bays. There is easy access from the ground level of the hotel for delegates and a large loading bay area for exhibitors and suppliers will streamline set-up.

All conference rooms are equipped with wall-to-wall carpeting, air conditioning, independently controlled light switches and dimmers, telephone and internet accessibility and 3-phase power. All divider walls are sound-proofed and the necessary PA, sound and AV equipment is available to run a conference. Should specialised equipment be required, this can be hired on your behalf.

Additional venues at The Boardwalk can be utilised for conference groups, giving delegates the opportunity to make full use of the complex’s amenities.

Event Services Team

Our Event Services Team is dedicated to addressing your conference needs and exceeding expectations. Our pro-fessional team works with suppliers on every detail from advanced technical requirements to accommodation, décor and security.

Local Suppliers

We can connect you with knowledgeable suppliers. These companies will help with your entire programme or just a section – from special theme events, entertainment and excursions and tours, to personalised outings for your conference guests.

Banqueting

We will skilfully provide catering arrangements. Whether it be a simple continental breakfast or a spectacular ‘themed’ banquet, we’re committed to making your event a success. A selection of varied menus and other food and beverage services will be provided, and we will also be happy to customise our services to your requirements.

The Boardwalk Convention Centre

21

22

Tsitsikamma

Soundproofed interior partitioning will allow the 2 000m² Tsitsikamma to be divided into four smaller rooms of 1 000m², 500m² and two rooms of 250m², allowing for a variety of different seating and size configurations, so that more than one event will be able to be staged simultaneously. Facilities will provide for the hanging of both lighting and backdrops, making this an ideal venue for theme evenings.

Breakaway Rooms

The three breakaway meeting rooms; Stinkwood, Ironwood and Redwood, if combined, equal 165m² and, if used as one room, make it ideal for a small conference or banquet. Individually, these rooms are ideal as breakaway rooms or boardrooms.

Stinkwood

This 55m² venue is ideal for use as a breakaway room or boardroom.

Ironwood


Redwood


Yellowwood 1 & 2

These two 37m² venues are ideal for meetings that require breakaway rooms. Yellowwood 1 – The Executive Boardroom - is closest to the sea and is ideal for small meetings. Yellowwood 2 may also be utilised for boardroom type conferences.

Venues

23

The Tsitsikamma and Breakaway Rooms

500m2

250m2

55m

2

55m

2

55m

2

37m2

37m2

250m2

760m2

1 000m2

Total Yellowwood: 74m2

PRE-ASSEMBLY

PRE-

ASS

EMB

LY W

ING

RETAIL MALL

STIN

KW

OO

D

YEL

LOW

WO

OD

RED

WO

OD

IRO

NW

OO

D

TERRACE

Total Area: 2000m2THE TSITSIKAMMA

BANQUET PREPARATION

ENTRANCELOBBY

RECEPTIONLOBBY

LOUNGE

HOTELGROUND

LEVELLANDING

B2 C1

C2

A

D1 D2

B1

2

1

24

Venue Capacities and Dimensions

Room Dimensions

VENUE DOOR WIDTH DOOR HEIGHT HEIGHT ROOM LENGTH ROOM WIDTH SQ METRES CUBE METRES

TSITSIKAMMA

A (Full)

1.4m 2.4m 6.0m 49.645m 39.0m 1 880m2 11 280m3

B.1 (1/2)

1.4m 2.4m 6.0m 39.0m 24.8m 947.8m2 5 686.8m3

B.2 (1/2)

1.4m 2.4m 6.0m 39.0m 24.84m 932.2m2 5 593.2m3

C.1 (1/4)

1.4m 2.4m 6.0m 24.8m 19.5m 476.0m2 2 856m3

C.2 (1/4)

1.4m 2.4m 6.0m 24.8m 19.5m 456.2m2 2 736m3

D.1 (1/8)

1.4m 2.4m 6.0m 19.5m 11.49m 242.3m2 1 453.8m3

D.2 (1/8)

1.4m 2.4m 6.0m 19.5m 11.49m 213.8m2 1 282.8m3

BREAKAWAY ROOMS

Stinkwood (3) 1.4m 2.4m 4.5m9.545m

(10.585m)5.832m 59m2 265.5m3

Redwood (1) 1.4m 2.4m 4.5m 9.545m 5.885m 55m2 247.5m3

Ironwood (2) 1.4m 2.4m 4.5m 9.545m 5.832m 54m2 243m3

3 x joined 1.4m 2.4m 4.5m 17.550m 9.545m 168m2 756m3

Yellowwood (1) 1.4m 2.4m 4.5m 7.83m 4.77m 36.4m2 163.8m3

Yellowwood (2) 1.4m 2.4m 4.5m 7.83m 4.77m (5.8m) 40.9m2 184m3

VENUEStage Stage,

BuffetStage,Buffet,Dance

Stage Stage 3 x 3 StandsStage,Dance,Served

Stage,Rear

Projection

Stage,Rear

ProjectionBuffet

Sports style,

Raised Platform

SCHOOL ROOM

EXHIBITION COCKTAILS U-SHAPE BOARD- ROOM

BANQUET CINEMA

TSITSIKAMMA

Full (A) 1000 1000 900 1000 950 1700 1500 1700 900 90 1800 – –

Half (B) 500 450 400 450 400 800 750 800 450 45 900 – –

1/4 (C) 250 200 180 200 180 400 350 400 210 30 400 – –

1/8 (D) 100 90 70 90 – 200 175 200 120 15 50 – –

BREAKAWAY ROOMS

Stinkwood 30 – – – – 60 – 60 28 – 40 24 20

Redwood 30 – – – – 50 – 50 28 – 40 24 20

Ironwood 30 – – – – 50 – 50 28 – 40 24 20

3 x joined 110 – – – – 170 – 170 85 – 140 60 60

Yellowwood (1) – – – – – – – – – – – – 14

Yellowwood (2) – – – – – 35 – 35 14 – 25 – 14

Room Capacities

Ballroom - Seating Examples

refreshments refreshments

refreshmentsrefreshments

SCHOOLROOM STYLE- VERTICAL

raised stage

SCHOOLROOM STYLE- HORIZONTAL

rais

ed s

tag

e4

x 12

m

BANQUET STYLE- HORIZONTAL WITH DANCE FLOOR

rais

ed s

tag

e4

x 12

m

pla

tfo

rm /

dan

cefl

oo

r8

x 8m

BANQUET STYLE- VERTICAL

raised stage

SCHOOLROOM STYLE- HORIZONTAL

refreshments refreshments


rais

ed s

tag

e4

x 12

m

- CONTACT SPORTS STYLE

boxingring

refreshments/promotions

susp

end

ed d

rap

ery

BO

H

refr

esh

men

ts/

pro

mo

tio

ns

refreshments/ promotionsrefr

esh

men

ts/

pro

mo

tio

ns

THEATRE STYLE- HORIZONTAL

rais

ed s

tag

e4

x 12

m

suspended draperyBOH



refreshments /promotions

refreshments /promotions

THEATRE STYLE- VERTICAL

raised stage

25

Venue Layouts – Seating Examples

26


EXHIBITION STYLE- VERTICAL

3X3m standsrefreshmentsrefreshments

EXHIBITION STYLE- HORIZONTAL

3X3m stands

STINKWOOD, REDWOOD AND IRONWOOD ROOMS JOINED TOGETHER - BANQUET STYLE

170m2

stage

YELLOWWOOD 2- SCHOOLROOM STYLE

YELLOWWOOD 1- BOARDROOM ONLY

37m2

37m2

2

1

U-SHAPED STYLE BANQUET STYLE RECTANGLE STYLE

55m2 55m2 55m2

STINKWOOD REDWOOD

IRONWOOD

2/3 BREAKAWAY ROOMS- CINEMA

STINKWOOD & REDWOODJOINED TOGETHER

1/3 BREAKAWAY ROOM- BOARDROOM

110m2 55m2

IRONWOOD

Venue Layouts – Seating Examples

Breakaway Rooms – Seating Examples

Catering

It is the policy of The Boardwalk Convention Centre to provide all food and beverage requirements for our guests. Guests are therefore not permitted to bring food or beverage onto the premises for any catered function. Food and beverage items are not subject to discounts of any nature. Should the numbers of your group change by 10%, these changes are to be advised at least 48 hours prior to the event. Should the number change by more than 10% the hotel needs to be advised of this 7 days prior to the event.

Telephone Lines

All venues will be equipped with telephone lines. Timeous notification of requirements is necessary. Telephone calls will be charged to your account via the Midas System.

Flowers

There are several florists nearby to undertake flower arrangements to suit your requirements.

Kosher and Halaal Catering

The Boardwalk Convention Centre will not have facilities on site to cater for Kosher and Halaal meals; however, these meals could be arranged through a recognised caterer. Prior arrangement of these meals will be essential.

Group Check-in Procedure

The official hotel check-in time for groups is 14h00.

Group Check-out Procedure

Check-out time is 11h00. Luggage storage facilities are available for late departures.

Room Drops

The Boardwalk Hotel will offer two different room drops; unsupervised and supervised. An unsupervised room drop will be one item per room not exceeding 30cm x 30cm and no more than 500g in weight. This will be placed in the room at turndown. Supervised room drops are for all items exceeding the above and will be delivered at specific times, to specific rooms. Two weeks prior notice will be required.

Function Rooms

Function rooms will be assigned according to the number of guests and the nature of the conference. Management reserves the right to re-assign venues and inform the client accordingly. Function room turnaround constraints and related charges will be negotiated with the individual client, depending on the nature of the function and the venue being used.

Exhibitions and Displays

All areas within the International Convention Centre may be utilised for exhibitions. The areas assigned are dependent on the configuration of the exhibition. The usual size of a stand is 3m x 2m and the height of the stand will be dependent on the location within the centre. All exhibition plans will be subject to the approval of the Chief Fire Officer.

Labour

Labour charges will be levied for casual staff should they be utilised for non-Boardwalk related activities. These staff members will be paid directly by conference organisers.

Security

The Boardwalk Convention Centre utilises an outside security company. Should any additional security related services be required, these will be negotiated directly with the security company.

Walls

No nails, double sided tape, prestik or any other type of fastener or adhesive will be allowed to be stuck on the walls of The Boardwalk Convention Centre. Posters and banners will be allowed to be erected but at the discretion of the Banqueting Manager.

Groups and Conventions Guidelines

27

Purpose

To define the Environmental roles and responsibilities of the Resort.

Scope

This standard describes the responsibilities and authorities to ensure that Environmental objectives and targets are carried out accordingly.

References

Chand/MEGA Environmental Consultants.

Responsibilities

General Manager

• The responsibility of the overall effectiveness of the EMS is assigned to the General Manager, with sufficient authority, competence and resources. He will ensure that:

The Company Environmental Policy is issued to all employees and that the written arrangements made to implement the policies are available to all employees.

• All employees are made aware of their personal responsibilities.

• Appropriate training, resources and support are available to all staff.

• Environmental issues are given appropriate consideration.

• They regularly liaise with the Environmental Manager.

• Risks to the Company relating to potential incidents at work, Environmental impacts, loss or damage to Company Property, and risks to the Public through Company activities are properly evaluated.

• Liability is covered by insurance and advice given to the extent to which risks are acceptable, whether insured or not.

• Environmental performance is recorded and reviewed periodically so as to advise when action is necessary to correct adverse trends and is the responsibility of the director to ensure the allocation of adequate finances and other resources for the effective implementation of the Environmental Management System. Key topics requiring specific resources allocation are: Management Representa-tion; Training; Emergency response equipment; Monitor-ing and measuring equipment and Record-Keeping sys-tems.

Complex Green Team• The General Manager is supported by this Project Imple-

mentation Team that forms the Environmental steering committee of the resort that gives overall framework for effective implementation and integration of Environmental practices related to operational activities.

• Operational Managers who form part of the project implementation team must clearly define the responsibilities of relevant personnel and be responsible and accountable for effective implementation of the EMS and Environmental performance.

• Understand the Company’s Environmental Policy.

• Set a personal example.

• Identify and organise appropriate training for their staff.

• Liaise with the company’s Environmental Manager.

• Actively promote a positive Environmental culture through-out their areas of responsibility.

• Ensure the Policy is implemented properly and that any delegated duties are correctly performed.

• Ensure that all agreed actions are implemented as soon as practicable.

Environmental Management

28

• Suspend any activity, work or other activity, which is considered to constitute an immediate danger to the environment. The circumstances should then be fully investigated and no work shall be allowed to continue until the appropriate remedial actions have been implemented.

• Ensure that regular Environmental inspections are carried out and that Environmental issues are actively managed and controlled.

• Ensure that the overall Environmental inspections are carried out and that Environmental issues are actively managed and controlled.

• Ensure that the overall Environmental performance of sites are discussed at regular intervals with all contractors, including sub-contractors.

• Report any problems or improvements to this policy to the appropriate director.

• Actively promote, at all levels, the Company’s commitment to effective Environmental management.

• Decisions about other priorities (e.g. programme and profit) are to take proper account of the Environmental constraints that may be present as part of an integrated approach to Health; Safety; Quality and Environment.

Employees

• Employees at all levels within their scope of responsibilities, are accountable for Environmental performance in the support of the overall Environmental Management System.

• Understand the Company’s Environmental Policy.

• Co-operate with the Company in complying with duties and requirements imposed by relevant satutory provisions and Company Procedures.

• Co-operate with the Company in complying with Environmental Management duties and requirements imposed by management.

• Not interfere with, or misuse anything provided in the interests of Environmental protection. Report all Environmental incidents to you manager.

The Environmental Manager

• Is responsible for overseeing the management of Environ-mental issues within the company as follows:

• Report to the Complex Green Team and keep them appraised on all matters regarding Environmental management.

• State the Company’s Policies in writing with regard to Environmental management, and amend as necessary.

• Provide Environmental advice to managers, employees and customers, using, as necessary, specialists external advisor / consultants.

• Promote positive Environmental values throughout the Company.

• Communicate effectively with external organisations regarding the policy and its implementation.

• Investigate Environmental incidents and record all findings and make recommendations for the prevention of similar incidents.

• Liaise with Procurement and Project Managers on contract standards and any future changes or additions required to the policy.

• Monitor the effectiveness of the procedures by workplace inspections and audits and report on any improvements that may be required.

Records

Unit and Complex Action Plans.

Green Team Meetings Minutes.

Communication Policy

Purpose

This standard defines the responsibilities for Communication regarding the SHEQ Management System requirements at The Boardwalk Casino and Entertainment World.

Scope

• This standard includes the following types of com-munication regarding safety, health, environmental and quality aspects:

Internal communication within the company.

• External communication from outside the company.

• Response to communication received from external interested parties.

• Communication with employees relating to Safety, Health, Environmental and Quality issues.

References


ResponsibilityThe General Manager will ensure that Safety, Health, Environmental and Quality related information, performance and awareness are communicated externally and to relevant Heads of Department.

The SHEQ Co-ordinator is responsible for internal com-munication structures with regards to SHEQ issues.

The Head of Departments/Green Team Leaders are responsible for communicating relevant SHEQ related issues throughout his / her department.

Goals

• Are directed at a certain target group;

• Are initiated to achieve certain goals and objectives;

• Offer the target group certain services and facilities to reach these;

• For which the programme uses a certain approach and methodology;

• And organises its activities in a certain manner.

Policy Commitments

To raise awareness amongst all employees, including business partners and contractors, of their operational impacts on the environment and to give specific training where needed to minimise or avoid associated impacts.

Policy Statements

All staff will be made aware of general environmental issues across the resort during induction.

Where contractors’ operations may impact on the environment the employees must undergo specific environmental awareness and/or training. The nature of the training will depend on the nature and scale of operations that must be determined in advance.

Environmental training must be conducted by a competent person/s to ensure that no ambiguity exists with regards to implementing Best Practices for specific operations.

Environmental personnel must liaise with human resources department concerning provision of venue and communication equipment.

Certificates will be allocated to all personnel who have received and completed environmental training.

29

Operational Control Guidelines

• All Communication, Training and Awareness Creation issues identified must be incorporated into the Environmental Management Plan.

• Creating environment interactions in the various systems and areas applicable to The Boardwalk resort.

• Environmental Awareness needs to be created to mitigate negative and enhance positive interactions.

• To improve on continuous bases the way The Boardwalk informs the guests of their environmental commitment and activities.

• Improve methods for inviting customer’s feedback on environmental issues and keep records of examples where customer feedback has contributed to increased environmental awareness or action.

• Create opportunities for the guests to become involved in the business environmental activities.

• Improve and manage The Boardwalk Casino and Entertainment World methods to provide information to guests about local environmental, social or cultural issues and if there are ways for guests to become directly involved in any related activities such as transport opportunities and responsible behaviour in the community.

• Corresponding with Employees via newsletters, training, and memos.

• Corresponding with Employees, Customers and guests via information boards of regular points of departure, in brochures, seat pockets, videos, information centres.

• Corresponding with Employees, Local communities: via local newspapers and magazines, open days within their area through schools, local clinics and community centres.

• Corresponding with Employees, Shareholders: via individual references to the business’ environmental policies within the overall company annual report, or through more frequently published interim reports.

• Corresponding with Employees, Media and environmental groups: via videos, press releases, briefings, and environ-mental shows on television and at expeditions.

• Promote and enhance The Boardwalk Casino and Entertainment World and other interested parties to join and create more responsible and sustainable methods to contribute and support the environment.

• Awareness creation should therefore build on this common knowledge and focus on:

• Need for change.

• Willingness of all management, staff, visitors, guests, suppliers and sub-contractors to participate.

• Prospects that positive impacts can be enhanced and negative be mitigated.

• Procedure that will be followed.

• Assessment by team of local specialists, selection of cases and integration of options into existing procedures for policymaking, programme planning, implementation, monitoring and evaluation.

Procedures

1 Internal Communication and Consultation.

1.1 The following channels are used to communicate pertinent Safety, Health, Environmental and Quality information to the appropriate levels within the company:

a) Notice-boards, banners and posters.

b) Management briefs.

c) Videos.

d) Meetings.

e) Intranet / Group-wise.

f) Training Programmes.

g) E-mail.

External Communications

Communicating Safety, Health, Environmental and Quality Information.

The General Manager approves all external communication relating to communicating Safety, Health, Environmental and Quality information.

Complaints received concerning SHEQ related issues will be recorded as a non-conformance and investigated and resolved in accordance with the procedure for non-conformance and Corrective and Preventative Action and Guest Complaints Procedure.

Customer communication relating to guest service quality and requirements are described in the Complaints procedure.

Corporate Social Investment Policy

Purpose

To promote improvement and social upliftment in the environment in which the group operates primarily through the investment of financial resources but also by providing skill and leadership within the applicable community.

Scope

The following categories are affected by the business activities and are thus included in the scope:

• The community within which Zone 1 operates.

• Employees of the company.

• Society generally.

• The environment.

Responsibilities

The General Manager

• Overall responsibility for CSI.

• Will ensure a planned programme prepared in advance of the financial year during which the CSI will take place.

CSI Manager

• Co-ordinate and liaise with local communities.

• Keep record of progress of projects.

30

References

Sun International Group CSI Policy.


Policy Statement

• As The Boardwalk is dependent on the general society for its survival, the necessity to conduct affairs in an ethical and fair manner – taking the interest of society in general into account, is apparent.

• The Company is in pursuit of wealth and profit maximisation, and is currently utilising human and other resources and in doing so providing employment, investment goods and services.

• The Company is also supporting the wider society values in performing the functions of wealth creation, economic growth and creation of employment opportunities.

• 1% of the Group’s profit after tax will be made available for the purposes of Corporate Social Investment and 4% to Enterprise Development each year.

• Wherever possible, Sun International will direct its Corporate Social Investment (CSI) to grass roots beneficiary organisations.

• CSI will be made at both unit and corporate levels.

• Group level CSI will primarily be directed at bodies or causes, which are of a national nature or are of interest or significance to the group as a whole.

• Unit level CSI will be directed towards local bodies or causes, which are of specific interest and significance either locally or regionally.

Policy Commitment

• Sun International will consider funding to non-governmental bodies (NGO’s), institutions, or groups performing services within the national or local communities on a non-profit basis for the alleviation of hardship and suffering and the assistance of disadvantaged groups.

• Sun International will not consider funding for:

• Religious bodies, unless the appeal falls within the scope of the criteria as set out and the religious body is non- denominational.

• Political bodies or parties, unless the appeal falls within the criteria as set out and where funding is approved, it will be applied directly to the cause and not the body or party.

• The purchase of tickets to premiers and sporting or cultural events or advertising in programmes, unless the event is directed to a cause which falls within the scope of the criteria set out below. In these circumstances it will be preferred procedure to make the CSI available directly to the cause rather than the function.

• Duplication of funding at Group and unit levels for any particular organisation must be avoided.

• The unit funding which is made available annually will be used for programmes, which directly or indirectly benefit surrounding communities in which our em-ployees reside.

• This amount should be spent as follows:

• 40% Health and Welfare (Including HIV/AIDS projects).

• 30% Education.

• 30% Other projects.

• Corporate Social Investment directed towards sporting bodies must recognise the difference between assistance for development of programmes and facilities, which will support community upliftment initiatives. CSI funding should only be made to the former.

• Over and above the aforementioned, the evaluation of projects should be based on:

• The long-term sustainability of the project.

• The long-term impact of the project.

• Empowerment of the local community members.

Procedures

Group and unit budgets for CSI will be set annually according to the budget guidelines.

• Unit CSI plans should be drawn up in advance for the financial year and submitted to the unit CSI Committee for approval.

• Unit CSI expenditure will then be controlled against both budgets and plans.

• Units that identify CSI opportunities of a local nature but which fall outside their budgeted limits may recommend these to the Group HR Manager: Manpower Planning and Employment Equity.

• Requests for CSI at a unit level should be evaluated by the Social Equity Manager (where applicable), Financial Manager and the Human Resources Manager, chaired by the General Manager concerned and taking account both the CSI Committee views and those of reliable community leaders (where applicable).

• Requests to Group CSI will be evaluated by the Group HR Manager: Manpower Planning and Employment Equity in conjunction with the Director: Group Human Resources.

• Unit level CSI is to be reported in full to the Group HR Manager: Manpower Planning and Employment Equity on a quarterly basis. This shall be done by way of the standard quarterly report format, which is to be submitted to the Group HR Manager: Manpower Planning and Employment Equity for consolidation and presentation to the Director: Group Human Resources.

• Pre and Post project pictures (where applicable) to be submitted to the Group HR Manager: Manpower Planning and Employment Equity for possible inclusion in our annual report and on other related business needs.

• Requests that involve investment in excess of the unit’s budgeted amount must be submitted to the Group HR Manager: Manpower Planning and Employment Equity for approval.

31

32

EarthGlow is Sun International’s sustainability programme. It is a new name for a journey of consciousness that first started in 1996. EarthGlow serves as an identity, a platform that rallies individual effort and co-ordinates the various environmental and social initiatives that are in place across the Sun International Group. EarthGlow aims to create a world that balances fun with consciousness, through committed and measurable sustainability practices that engage all our stakeholders.

The EarthGlow sustainability strategy is underpinned by nine pillars relating to climate change, corporate culture, resource conservation, partnerships, legal compliance, environmental management system, green procurement, performance reporting and community investment.

We are cognisant of our impact on our surroundings and have introduced measures to ensure the best possible management of scarce water and energy resources as well as tackling waste, biodiversity and land management. Sun International is committed to lightening its load on the environment and we continually review our initiatives to check that we are meeting goals efficiently and measurably.

Our operations have profound implications for local economies through job creation and local economic multipliers. We recognise that this is a symbiotic relationship as we depend heavily on the goodwill and stability of the communities in which we operate. Investing in our communities is about investing in tomorrow.

Quarterly campaigns focusing on the reduction of energy, water, waste and conserving the living environment, provide a platform for each Sun International property to tailor their sustainability initiatives, synergise communications and engage employees, guests and other stakeholders.

For more information visit www.suninternational.com/earthglow

33

Sun International Reservations and International Offices

CENTRAL RESERVATIONS 27 Fredman Drive Sandton Gauteng

Private Bag 700 Sandton 2146

DOMESTIC RESERVATIONSTel +27 11 780 7800Fax +27 11 780 7443

INTERNATIONAL RESERVATIONSTel +27 11 780 7878Fax +27 11 780 7061

DOMESTIC GROUP & CONVENTION NATIONAL

SALES OFFICES

HEAD OFFICE JOHANNESBURG27 Fredman Drive Sandton Gauteng

Private Bag 700 Sandton 2146Tel +27 11 780 7000Fax +27 11 780 7442

[email protected]

CAPE TOWNThe Table Bay Hotel

Quay 6 Victoria & Alfred Waterfront

Cape Town 8001 Western CapeP O Box 50369

Waterfront Cape Town 8002Tel +27 21 406 5000

+27 21 406 5864 (direct)Fax +27 21 406 5977

DURBAN15 Cranbrook Crescent

La Lucia RidgeLa Lucia 4051 KwaZulu-Natal

P O Box 3651 Durban 4000Tel +27 31 566 1802Fax +27 31 566 1827

PORT ELIZABETHThe Boardwalk Casino & Entertainment World2nd Avenue Summerstrand Port Elizabeth 6001 Eastern CapePrivate Bag 777 Humewood 6013Tel +27 41 507 7777Fax2email +27 86 243 6400

INTERNATIONAL OFFICES

ARGENTINAPersonal Hotel Consulting Tucuman 1794 12th E C1050AAJ Buenos Aires Tel +54 11 4372 6190 Fax +54 11 4374 [email protected]

AUSTRALIAUnique Tourism Collection Westside Level 3 75-85 O’Riordan Street Alexandria NSW 2015 Tel +61 2 9211 6590 Fax +61 2 9211 [email protected]

BRAZILHIP Hotels International PartnersRua Augusta 2676 cj 141 Cerqueira Cesar CEP 01412-100 São Paulo - SPTel +55 11 30855078Fax +55 11 [email protected]

DUBAITourism Point LLC

Block B Office No 742 7th Floor Entrepreneur Business Village

PO Box 127615 DeiraDubai - United Arab Emirates

Tel +971 4 450 3953 Fax +971 4 432 9382

[email protected]

FRANCE91 rue du Faubourg

Saint-Honoré 75008 Paris

Tel +33 1 58 71 40 53 Fax +33 1 58 71 41 53

[email protected]

GERMANY Zweibrückenstr. 5-7

80331 Munich Tel +49 89 288 08890

Fax +49 89 288 [email protected]

INDIAB-31/A 1st Floor

Kalkaji New Delhi - 110019Tel +91 11 26236525 Fax +91 11 41553034

[email protected]

ITALY Via Meravigli 16

20123 MilanoTel +39 02 80583096 Fax +39 02 80583078

[email protected]

RUSSIAOlympic Plaza II Prospekt Mira 39 Bldg 2 129110 MoscowTel +7 495 981 1017/18 Fax +7 495 981 1019 [email protected]

UNITED KINGDOMBadgemore House Gravel Hill Henley-on-Thames Oxfordshire RG9 4NRTel +44 1491 419600 Fax +44 1491 575661 [email protected]

UNITED STATES OF AMERICA International Place Suite 400 4th Floor 1560 Sawgrass Corporate Parkway Sunrise Florida 33323Tel +1 954 331 8135 Fax +1 954 331 4601 [email protected]

ZAMBIA Elunda 2Second Floor Cnr Chikwa Road & Los Angeles Boulevard Long Acres Lusaka ZambiaP O Box 60151 LivingstoneTel +260 211 261550 / 551Fax +260 211 [email protected]

Correct at time of going to press.

www.suninternational.com

SUN INTERNATIONAL SUPPORTS RESPONSIBLE GAMBLING. GAMBLING ONLY FOR PERSONS 18 YEARS AND OLDER. WINNERS KNOW WHEN TO STOP. NATIONAL RESPONSIBLE GAMBLING TOLLFREE COUNSELLING LINE 0800 006 008 SUN INTERNATIONAL CASINOS ARE LICENSED CASINOS.

Documents

Fact Finder - Camprosa...South African Airways, British Airways, Mango and Kulula service Port Elizabeth on a daily basis. There are regular flights to Port Elizabeth from all major