Facility Perspectives v3#1 March 2009

8/14/2019 Facility Perspectives v3#1 March 2009

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Platinum sponsor of ide a ction 09

Going Green The Protable Thing To Do

New Facilities Light UpMelbourne Arts Precinct

HVAC Getting The Right Size

Conference Preview Edition

i n t eg ra t i ng peop le p roces s p l acVOLUME 3, NUMBER 1, 2009 MARCHMAY

Ofcial magazine of the Facility Management Association of Australia LtdPrint Post Approved 340742 00155 $9.9

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2

FACILITY PERSPECTIVES

V O L U M E 3 N U M B E R 1

CONTENTS

IN THIS EDITIONCOVER STORY 17-22

ide a ction preview

ideaction 09 is all about putting ideasinto action. Learn how facility managersand facility management organisations

have put their theories into practice to createbetter, more economically viable facilities. Pick up practicalideas and solutions which will help you to separate yourself from the competition and give your facilities the edge.See pages 17-22 for more information.

Level 6, 313 La Trobe Street, Melbourne VIC 3000Tel: (03) 8641 6666 Fax: (03) 9640 0374

Email: [email protected] Web: www.fma.com.au

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The editor, publisher, printer and their staff and agentsare not responsible for the accuracy or correctness of thetext of contributions contained in this publication or forthe consequences of any use made of the products, andthe information referred to in this publication. The editor,

publisher, printer and their staff and agents expresslydisclaim all liability of whatsoever nature for anyconsequences arising from any errors or omissionscontained in this publication whether caused to apurchaser of this publication or otherwise. The viewsexpressed in the articles and other material publishedherein do not necessarily reect the views of the editorand publisher or their staff or agents. The responsibilityfor the accuracy of information is that of the individualcontributors and neither the publisher or editors canaccept responsibility for the accuracy of informationwhich is supplied by others. It is impossible for thepublisher and editors to ensure that the advertisementsand other material herein comply with the Trade PracticesAct 1974 (Cth). Readers should make their own inquiries

in making any decisions, and where necessary, seek professional advice.

2009 Executive Media Pty Ltd. All rights reserved.Reproduction in whole or part, without writtenpermission is strictly prohibited.

REGULARS

04 Chairmans Message 05 CEOs Message06 News

FEATURES

24 GREEN BUILDING3 Real Estate and the Recession3 Sustainability Victoria leading the way in greening the built

environment3 Orion Shopping Centre Shoots for Green Stars

50 NEW KIDS ON THE BLOCK 3 A New Home for the Melbourne Theatre Company3 Melbourne Recital Centre Making Sound Waves in Victoria

64 ESSENTIAL SAFETY MEASURES3 Building and Maintenance Update

71 MAINTENANCE3 HVAC Getting the right sized system for your building

77 SECURITY 3 Protecting Critical Infrastructure: Knowledge is Power

CLIENT PROFILES

13 Pink Hygiene Solutions 15 FM Innovations36 Container Connection 38 Bauer Optimising Technologies48 Ingal EPS 54 Efcient Energy Systems61 Dali Control 62 Living Edge66 Programmed Facility Management 68 Dorma70 Express Glass 72 Valorem Praxeo76 SNP Security 79 ADT Security

SUBSCRIBETo subscribe to Facility Perspectives, log on towww.isubscribe.com.au


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4



W elcome to the rst edition in the third year of Facility Perspectives magazine and anothernew year. I am pleased to say that FacilityPerspectives continues to go from strength to strengthand I hope youll agree that it has become the singlebest way to stay informed on all the latest news andviews in facility management. Of course, well becontinuing this trend in 2009 by ensuring that FacilityPerspectives keeps you abreast of developments in theindustry and provides all the information you need toassist you to cope with the challenging times ahead.

In 2008, the focus of the FM industry was primarilyon the sustainability issue, but that has been somewhatovershadowed by the growing nancial crisis. It is

important for facility managers to remember thatsustainability is also about nancial sustainability whichis the issue that is confronting us globally now.

Rather than abandoning sustainability initiatives, weshould be pursuing them with renewed enthusiasm asthese initiatives will eventually be the key to obtainingnancial gains in the future and helping to restore thebalance to the economy. Invest in making your facilitiessustainable now and reap the nancial benets in thefuture.

Indeed the federal governments proposed$42 billion Nation Building and Jobs Plan provides for arange of facility management initiatives that shouldprovide stimulus to the industry in these difculteconomic times.

Sustainability is not merely an environmentalconcept, but the key to Australias, and the worlds,future economic prosperity. The report to COAG fromInfrastructure Australia in December 2008 made thisplain, noting that too often our planning decisions aremade within existing administrative boundaries ratherthan being based on social, economic or environmentalinterdependencies.

The report notes that the population of Australiascapital cities is expected to double over the next 50years, which will impose massive demands on ourtransport systems, energy and water supplies andhousing market, as well as commercial and communityfacilities. Australia can no longer afford to adopt abusiness as usual approach to infrastructure planningand development.

As everyone in the FM community knows, the key tosuccess is the strategic alignment of people andprocess, ensuring our facilities meet the needs of their

users, enhancing their productivity, protability andgeneral well-being.It is pleasing to note that the Infrastructure Australia

report adopts a similar whole-of-life approach inaddressing the infrastructure challenges nowconfronting us. The publication of the InfrastructurePriority List (due in March) will identify specicinfrastructure projects that produce a triple bottom linedividend. Hopefully, work on these projects willcommence in short order, both to help stimulate oureconomy in the short-term and to ensure that theAustralia of 2060 remains an internationally competitivecountry with viable, healthy communities.

December also saw the release of the federal

governments White Paper on the Carbon PollutionReduction Scheme (CPRS), committing Australia to amedium-term reduction in emissions of between 5-15per cent of 2000 levels by 2020. The governments longterm target for emission reductions is 60 per centbelow 2000 levels by 2050.

The scheme is slated to commence in 2010, with aninitial carbon price of around $23 per tonne of CO2-e.The White Paper also outlined a range of measuresdesigned to assist households and industry in thetransition to a carbon constrained economy.

It just remains for me to update you on the progressof FMA Australias annual conference, ideaction 09,which will be held in Melbourne from 6-8 May. Wevebeen working very hard behind the scenes to ensurethat this years conference tackles the issues that FMsface on a daily basis, not just in regard to sustainability,but also to give you ideas on how you can improve themanagement of your facility in uncertain times, as wellas a plethora of other facility management relatedtopics.

Whether youre at senior executive level or juststarting out, youll nd practical solutions and advicethat you can implement to help see you through thetough times and create a brighter future for yourorganisation and the industry as a whole. Youll ndmore information on the conference theme, programand speakers later on in this edition of FacilityPerspectives and dont forget to visit the FMA Australiawebsite for more information and to register. I look forward to seeing you in May.

Andrew McEwanChairmanFMA Australia

CHAIRMANS MESSAGE

Andrew McEwanChairman

FMA Australia

FMA Australia acknowledges its Premium sponsor for 2008/2009, ISS Facility Services


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It is stating the obvious to say that2009 will not be an easy year for thefacility management industry in aneconomic sense, but as AndrewMcEwan highlights in his ChairmansMessage, we must ensure that ourfocus does not stray from the mostimportant ongoing issueone that willstill be an issue long after the globaleconomy has recoveredhow toreduce the carbon footprint of the builtenvironment.

Whilst FMA Australia is dedicated toproviding facility managers with

resources, advice and networking opportunities to enable them toovercome the challenges of the coming months, we are also awarethat we as an association must demonstrate and adhere to goodgreen credentials. For this reason, FMA Australia has adopted aCommitment to Sustainability.

Our CommitmentFMA Australia is committed to making sustainability a corecomponent of the management framework across the FM industry.

Decisions taken by businesses today will leave an indelibleimpression on the environment and society in the years to come. It isinevitable that the production of goods and the delivery of serviceswill consume resources and engender the creation of some waste(both solid and air-borne). However, it is incumbent on allorganisations to manage the consumption of resources and theeffects on sustainability generated by this consumption throughoutthe supply chain in a manner that respects the natural environmentand protects it for future generations.

FMA Australia is working with facility management professionalsto ensure that sustainability remains top-of-mind in the performanceof their daily activities. We encourage our members and all thoseworking in FM to consider the practical measures they can take intheir own facilities to:

3 improve energy efciency;3 reduce solid waste;3 cut water usage;3 improve indoor air quality; and3 encourage tenants to adopt sustainable procurement policies.

Our Commitment in ActionFMA Australia has embraced the principles of sustainability in itseveryday operating procedures. For our organisation, sustainabilityisnt merely a concept to pay lip-service to, but a way of doingbusiness. Within our own organisation, we have incorporatedsustainability principles into ofce policies, including:

3 carbon offsetting all airline travel;3 using electronic communication wherever possible to minimise

paper use;3 recycling paper, glass, plastic and aluminium waste;3 encouraging employees to turn off electronic appliances when

not in use, including switching off at the wall during extendedabsences;

3 encouraging the use of public transport to and from work andwithin city bounds;

3 minimising travel requirements by meeting via teleconferenceand skype; and

3

conducting some of our professional development opportunitiesvia webinar, helping to minimise travel requirements for ourstaff, members and non-members.

Showing the FM Industry the WayFurther to this, FMA Australia is committed to the pursuit of sustainability across the FM industry. This is why we have been activeparticipants in initiatives that will improve awareness of sustainabilityand contribute to real, positive outcomes in the eld. Some of theactivities where FMA Australia has taken a leading role include:

3 Membership of the Australian Sustainable Built EnvironmentCouncil (ASBEC), taking an active role in the development of ASBEC reports and projects.

3 Playing a major part in the ongoing consultation process

surrounding COAGs National Framework for Energy Efciency(NFEE).

3 Incorporating sustainability into our professional developmentcourses, presenting new courses on subjects such as GreenRetrotting that will lead to more sustainable energymanagement practices throughout the industry.

3 Active partnership with Sustainability Victoria and other leadingindustry organisations in developing and presenting the highlysuccessful Melbourne Forum series, which provides accessibleinformation to industry stakeholders on sustainability topics.

3 Facilitating opportunities for industry stakeholders to learn moreabout sustainability through national events, including ourannual conference, ideaction.

3 In conjunction with other industry partners, developing aGraduate Certicate in Energy Efciency for facility managers.

3 Regularly publishing articles in both our online newsletter (FMAOnline) and print magazine (Facility Perspectives) that highlightthe approach of industry leaders to sustainability and encouragereaders to improve their own performance.

Recognising Achievement in SustainabilityAt our annual ideaction conference, FMA Australia presents fourawards for outstanding performance in the FM sphere. There are

judging criteria for each of these awards that focus on sustainability.These awards serve to highlight for the broader FM industry the

importance of sustainability and the benets that can be realised byincorporating sustainability into the facility management model.

The Way ForwardAs public awareness surrounding the importance of sustainabilitygrows in the years ahead, FMA Australia is committed to workingwith our members and the wider FM community to ensure that acommitment to sustainability is demonstrated in all activities.

In particular, FMA Australia is committed to providing the FMcommunity with the tools they need to deliver improvedsustainability outcomes in their own work environment and assisttenants and other stakeholders to capitalise on the opportunities thata sustainable facility management model presents.

We will continue to provide pathways to sustainability through ourprofessional development and training programs, as well ashighlighting the signicance of sustainability in our events andpublications.

David DuncanChief Executive Ofcer FMA Australia

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CEOS MESSAGE

David DuncanChief Executive Ofcer

FMA Australia


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PROVIDING SERVICES NATIONALLYEnduring Partnerships Driven by Service Excellence

FMA Australia would like tocongratulate honorary FMA Australia

member John McCarthy, Chair of CRCfor Construction Innovation and formerChairman of the FM Action Agenda(completed in June 2008), who wasrecognised for his service to theproperty and construction industry inthe Australia Day Honours List.

John McCarthy is recognised globallyas a property and construction industryleader and has served industry and the community in the followingroles:

3 Honorary Life Member, Property Council of Australia (PCA)3 Honorary Life Member, Facility Management Association (FMA)3 Founding Chair, Australian Sustainable Built Environment

Council (ASBEC)3 Director, International Council for Research and Innovation in

Building and Construction (CIB)the rst industry appointmentever for an Australian

3 Chairman, Marketing and Communication Committee (CIB)3 Chairman, Strategic Industry Leaders Group, Facilities

Management Action Agenda (200408)3 Board Director, Australian Building Codes Board (ABCB)3 Chairman, SB08 National Management Board (World

Sustainable Building Conference)3 Member, Built Environment Industry Innovation Council (BEIIC)3 Fellow, Australian Property Institute (formerly the Australian

Institute of Valuers and Land Economists)3 Director, Village Building Co Ltd3 Former Director (200304), Association of Consulting Engineers

Australia (ACEA)3 Former Chairman, Australian Construction Industry Forum

(ACIF)3 Former National President (199698), Property Council of

AustraliaIn the Australian honours system appointments to the Order of

Australia confer recognition for outstanding achievement and service.The Ofcer of the Order of Australia is awarded for distinguishedservice of a high degree to Australia or humanity at large.

John McCarthys award citation recognises him: For service to theproperty and construction industries, particularly through leadershiproles in peak bodies, and through promotion of co-operation,research and innovation.

CRC for Construction Innovation CEO Keith Hampson said he wasdelighted that John McCarthys distinguished career and service toindustry had been recognised by the prestigious award.

John is a tireless champion of the built environment industry andis recognised globally as a property and construction industry leader.He is committed to improving our industry through cooperation,research and education and innovation, Hampson said.

Johns service to the property and construction industry overmore than 40 years has earned him enormous respect andadmiration from his peers. John has provided exemplary service inleading the industry institutions that have undeniably shapedAustralias property and construction industry and deliveredsignicant benets to our community.

Hampson said John McCarthys senior leadership of the industryhas delivered signicant positive change in what has traditionallybeen a disparate and often adversarial industry.

This achievement is testament to Johns personal, inclusiveapproach, and energetic commitment to professionalism.

Honorary Member of FMAAustralia John McCarthyawarded Order of Australia

NEWS



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Established in 1998, Safety in Action is Australias longest-running conferencededicated to workplace health and safety.Hosted by the Safety Institute of Australia(Victoria Division) and sponsored by WorkSafeVictoria, it enjoys the backing of the peak

professional body and the state OHS regulator.

This year, Safety in Action will be held at the MelbourneConvention Centre from 31 March to 2 April 2009, with anestimated 70 local and international speakers expected to makepresentations on topical safety issues in the industry today.

Listed below are just some of the speakers who have beenconrmed for the event.

John MerrittAs the CEO of WorkSafe Victoria and one of themajor sponsors, John is a major inuence on theoperation and enforcement of OHS in Victoria.

Professor Michael QuinlanMichael was recently involved in an inquiry intothe Beaconseld mine collapse but is a majorOHS researcher, academic and author on arange of OHS matters, including casual worker

risks, and fatigue in the long-distance transport industry.

Janet Holmes CourtOne of Australias most prominentbusinesswomen, Janet is a keen advocate forworkplace safety who practices what shepreaches.

Barry Sherriff At the time of the conference Barry will havecompleted his appointment to the review panelon national Model OHS Law and will be able todiscuss his experience of that process.

For more information and registration visit:www.siaconference.com.au

Safety in Action 2009

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NEWS

On March 28 between 8.30pm and 9.30pm, cities across the globewill turn off their lights and appliances in support of Earth Hour, aglobal World Wildlife Fund (WWF) climate change initiative createdto deliver a united global message to individuals, businesses,politicians and governments around the worldthat climatechange is the responsibility of the global community.

The rst Earth Hour took place in Sydney on 31 March 2007,when over two million people and two thousand businesses acrossthe city turned off their lights and appliances for one hour.

By 2008, 50 million people across 35 countries turned off theirlights in support of Earth Hour, sending a clear message across theglobe that there is strong public support for action on climatechange.

In 2009 Earth Hour aims to reach 1 billion people in 1,000 citiesglobally to demonstrate the largest ever coordinated show of support for the worlds leaders to create an international agreementto combat climate change in the lead-up to the UN Climate ChangeConference in Copenhagen later this year.

Within a week of its launch in December last year, Earth Hour2009 experienced an outstanding groundswell of support with thenumber of cities committed to the campaign increasing by 168participating cities worldwide, which equates to an increase of around 230 per cent on last years event.

The initiative now has 242 cities from 63 countries pledging theirinvolvement in the lights out campaign including: Shanghai,Helsinki, Chicago, London, Melbourne, Hong Kong, Guatemala City,Auckland, Venice, Abu Dhabi, Vancouver, Gothenburg, Amman andCape Town.

Iconic landmarks which will be switching off power during EarthHour include the worlds tallest building in Dubaithe Burj Dubai,the tallest free-standing structure in the Americasthe CN Towerin Toronto, Moscows Federation Tower and in RomeQuirinale

the ofcial residence of the President of the Italian Republic,Giorgio Napolitano.

Aucklands Sky Towerthe tallest tower in the SouthernHemisphere will go dark, joined by Australias iconic sails of theSydney Opera House and across in Cape Town, South Africa, theiconic Table Mountain will mark Earth Hour by turning off its oodlights.

Executive Director of Earth Hour Global, Mr Andy Ridley said,With almost half the worlds population living in cities, it is nowonder that cities are often the leaders when dealing withimportant issues. We hope many more cities, towns, municipalitiesand villages will sign up and lend their voice to the campaign.

Mr Ridley also said 2009 was the planets destiny year, withcritical decisions to be made at the Copenhagen meeting onreducing greenhouse gas emissions.

2009 is the year we decide the future of the earth. It is the yearwhen the world meets to agree on a plan to reduce carbonemissions across the globe. This is the time to invest in new ways of doing business in a new low carbon economy. We must all stepover the line together if we are to succeed.

The commercial sector of business, administration and services,which accounts for at least 10 per cent off all Australiasgreenhouse gas emissions, is being urged to participate in EarthHour 2009 and is asked to inform all employees and customers thattheir organisation is taking part.

Businesses are also encouraged to implement as many energyefciency initiatives as possible on an ongoing basis to help achievereduced greenhouse gas emissions in their city or town. Thesemight include eliminating non-essential lighting, reducing corporatetransport and using 100 per cent renewable energy.

For more information about Earth Hour 2009 and to register,visit www.earthhour.org/action today.

Lights off for Earth Hour 2009


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NEWS

A $38 billion dollar transport infrastructure plan, targeted atimproving transport services in Victoria, will be the focus of anupcoming Melbourne conference.

The Victorian Transport Infrastructure Conference 2009 willexplore how the planned short, medium and long term projects willtransform the transport network in Victorian cities, the regionalcentres, country towns and rural areas across the State.

Starting with more buses, trains and trams, the plan also includesprojects aimed at reducing congestion on roads and residentialstreets.

Action is already underway on a number of key projects, including:3 Up to 70 new metro trains3 50 new low oor trams3 New bike lanes and a bike hire scheme in Melbournes CBD

3 A new rail link to South Morang3 A program to separate road and rail at key intersections, starting

with Springvale Road, Nunawading3 Train operational changes to increase peak capacity3 Up to 74 new V/Line carriages for the regional rail network 3 A program for outer suburban roads3 A package for safer country roads3 50 additional police on trains and tramstaking the total to 250The Victorian Transport Infrastructure Conference 2009, set to be

held at the Melbourne Convention Exhibition Centre from 11-12 May,is aimed at the private and public sectors and will cover critical issuesarising from the announcement of the plan, including the delivery,funding and supply chain process.

For more information visit www.viconference.com.au

Victorian Transport Infrastructurethe focus at Melbourne Conference


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A new protocol for testing greywater treatmenttechnologies in Australia could boost efforts toconserve the nations water resources.

CSIROs Water for a Healthy Country Flagship andthe Smart Water Fund (a joint initiative of

Melbournes water businesses and the VictorianGovernment) have developed a practical, robust,sustainable method for testing whether greywatertreatment technologies meet Australian standards.

CSIRO Land and Water scientist, Melissa Toi,says the protocol is the rst of its kind developed inAustralia and could be used to establish a nationalgreywater treatment testing regime.

We used this synthetic formula and high levels of bacteria, viruses and protozoa, to test whether atreatment technology under challengedcircumstances would produce water that meets thestandard described in Australian guidelines forrecycled water, Ms Toi says.

For testing, scientists created a syntheticgreywater that contained basic everyday productsthat people use in the bathroom and laundry, suchas soap, toothpaste and other personal careproducts as well as washing powder.

Currently in Australia there is no standard nationaltesting method; states and territories each have theirown legislation for greywater collection, treatment and use.

With this protocol we are anticipating a national approach in theway greywater treatment technologies are tested and regulated, MsToi says.

This would simplify the process for manufacturers with the aim of increasing consumer adoption rates of greywater technologies.

For more information visit www.csiro.au

Standardising greywater treatment technologies

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Of all the water on earth, only 3% is fresh. Less than one third of 1% is available to humans . Staggeringthought when you consider we cant live without it. But heres a more positive thought. This small bluecube can save an average of 151,000 litres of water a year per urinal. Thats the equivalent of about fouraverage size swimming pools. How? By using natural benecial microbial technology, theDesert Cube keeps urinals clean and hygienic without the use of ushing water. With

an increasing water shortage, we all need to hear Natures call to save our most preciousresource. Make a small change and make a huge difference. Use the Desert Cube system

and reduce water use in your urinals by up to 98%. Now theres something to think about.

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A joint initiative of the GreenBuilding Council of Australia andthe Property Council of Australia, Green Cities 09 isshaping up to be bigger and

better than ever.Taking place in Brisbane from1-4 March 2009, attendees havethe opportunity to join othergreen building innovators and decision makers to explore new ideasin sustainable building and learn about the latest industrydevelopments, techniques and strategies.

Keynote Speakers conrmed for the event are:Charles Lockwood:Charles Lockwood is a green real estate authority and consultant

with 20 years experience. In todays difcult economy, Charlesexplains how green can quickly lower operating costs, attract and

retain tenants, and protect andeven enhance property values.

Ken Yeang:Dr. Ken Yeang is an architect-

planner, ecologist and author

who is best known for hissignature and innovative greenbuildings and masterplans. He isregarded as one of the foremost

designers and a noted authority on ecologically-responsivearchitecture and planning.

Douglas Durst:Douglas Durst is a member of the third generation to run The

Durst Organisation, one of New York Citys most respected realestate developers, owners and management companies and one of the originators of the green building movement.

For more information visit www.greencities.org.au

Green Cities 09

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Smar erHygieneSolu ions

For washrooms and o her cri icalworkplace areas

Pink is he leading hygiene solu ions brandyou can depend on o deliver comprehensive,cus omised service.

We can help your business wi h:Sani ary DisposalNappy DisposalIn an Changing TablesWC & Urinal Sani isersAir FreshenersWa er Saving Urinal TechnologySoap DispensersHand DryersMedical Was e, Sharps & Syringe Disposal

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Pink Hygiene Solu ions is discoveringha hygiene is becoming a moreimpor an issue or people using sharedwashrooms. In par icular, washroom visi orswill do every hing hey can o avoid ouchingwashroom sur aces.

Washroom hygiene service is a process Pink has s udiedclosely or many years. They no only ry o unders and

he needs o heir immedia e cus omers and washroomusers, hey provide produc s and services o improve hewashroom environmen .

In 2005 Pink conduc ed a Wha Women Wan surveyand discovered ha 22% o responden s would ra her hover when using he oile han come in con ac wi h anybac eria ound on he oile sea . Pinks new Grea PublicWashroom survey reveals a signican increase in concern,wi h double he number o responden s, or 55% o visi ors,op ing o hover.

Recen survey resul s highligh peoples ear o germsin he washroom wi h 82% o users saying ha hey willavoid ouching sur aces which many o hers have come

in o con ac .Many users are inven ing elabora e exi s ra egies hainvolve opening doors o public washrooms wi h heirelbows, ngers, ee , and paper owels ra her han ouching

he door handle normally. One responden commen ed: Ill ofen ry o ollow someone ou o he ba hroom so Idon have o ouch he door.

Despi e he many and growing ears ha people haveabou he bac eria in he washroom, here are manysolu ions o help visi ors overcome hese ears. Pinksno- ouch washroom range will help reduce he amoun osur aces ha visi ors need o ouch. The Pink no- ouchsani ary uni s elimina es cus omers having o manuallyopen he lid, hereby removing any unnecessary physicalcon ac wi h he uni , o ensure a high level o hygiene andcom or . The no- ouch soap and no- ouch paper oweldispenser is a simple solu ion o washing and drying hands.

Pinks research has also revealed ha 46% o women wipehe oile sea be ore siting down. Wha hey don realise

is ha his only pushes he bac eria around he sea . Byins alling an an ibac erial sea wipe or spray in o he oilecubicle, you can provide a high level o com or or yours aff and visi ors ha will ofen exceed expec a ions.

Through providing simple, effec ive produc and servicesolu ions, you can drama ically improve he hygiene levelso your washroom. This will help keep s aff, cus omersand washrooms heal hy and will improve your corpora eservices repu a ion amongs increasingly concernedwashroom users.

WashroomBehavioursRevealed

CLIENT FEATURE


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Echelon Corporation recently announced that thetechnologies underlying its LonWorks platform havebeen approved as a global control standard by theInternational Organization for Standardization (ISO) andthe International Electrotechnical Commission (IEC).

Tens of millions of LonWorks-based devices havebeen installed in a wide variety of applicationsworldwidein buildings, trains, factories, electricutilities, coal mines, and homes around the world.

ISO/IEC standardisation represents the highest levelof standardisation attainable and reects thewidespread market support and adoption of LonWorksplatform by thousands of companies worldwide. Theacceptance of the protocol and key signallingtechnologies underlying LonWorks networks asISO/IEC standards helps assure continued adoption of the platform, especially in the growing market forenergy demand management in commercial buildingsand homes.

ISO and IEC have granted the communications protocol, twistedpair signalling technology, power line signalling technology, andInternet Protocol (IP) compatibility standard numbers ISO/IEC14908-1, -2, -3, and -4 in the realm of building automation, controland building management.

Since 1999, the underlying protocol, twisted pair, and power linesignalling technology for the LonWorks control networking platformhave been known collectively as the ANSI/CEA 709family of standards. Subsequently, ANSI/CEA-852 was ratied to add the useof the Internet Protocol (IP) as a transport medium for the LonWorksplatform.

The LonWorks platform has also been ratied in numerousnational and international standards for control and communications:

IEEE for train controls EN 14908 for building controls in Europe AAR for electro-pneumatic train braking systems SEMI for semiconductor manufacturing equipment BACnet for heating, venting and air-conditioning equipment

(transport layer) IFSF for European petrol stations GB/T for intelligent communities in China

Additional information can be found by visiting www.echelon.com

Standardisation of LonWorks Control Networks

NEWS



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CLIENT FEATURE

So how does this affect the Facilities Management teamwithin an organisation? An interesting survey wasconducted by our company, FM Innovations, recently

which listed a set of questions aimed to extract what themain frustrations are for a Facilities Manager. The resultwas surprising not in its content but because the main 2frustrations are universal.

The first big frustration is budget allocation and howdifficult it is to convince management that FM requires asubstantial budget to be effective. There is still ablinkered perception that if it aint broke, then why fix it and if its run thus far on a limited budget then why doyou need more? This attitude can lead a company downthe track to legal penalties and many companies findthis out the hard way.

The second biggest frustration is recognition. For mostlarge corporations, as far as the other staff areconcerned, the facilities run themselves and you onlyhear from anyone when there is a problem the airconditioning isnt high enough, lets contact Facilities.However, do they actually understand how importantthe facilities department is to their well being? This iswhere the Facilities Manager can make his mark become known within the corporation and gain therespect and support deserved to run a successfulproperty portfolio.

A savvy Facilities Manager will have a detailedoperational FM plan in place which will be strategically

aligned with the relevant staff who are key contributorsto the smooth execution of the plan. These are not justthe obvious staff in your FM team or the contractorswho conduct the physical work. These are the varyingdepartments within the organization who contribute tothe success of the holistic facilities managementportfolio.

For example, HR is a very important player in thesuccess of an FM strategy. They are the legal liaisonbetween the organization and the employees, they areto uphold the employment and safety laws as well asfollow the practices that the employer authorizes, whichmay differ within federal guidelines. The Human

Resources function provides significant support andadvice to line management. The Facilities Managerneeds to have a solid relationship with HR in order to beup to date with new processes and practices that willaffect the FM deliverables a good relationship with HR

will help you to be at the forefront of the corporationsdirectives and objectives and could potentially save youfrom any future legal situations.

The IT department another extremely importantrelationship to nurture. All smart businesses will havesoftware tools and systems in place to effectivelymanage their FM. This is imperative if a company is to

avoid fines and legal action resulting from inattentive riskmanagement. This is particularly relevant to EssentialSafety Measures and compliance issues. As yourbusiness requirements become more demanding, so willthe burden on your IT infrastructure. A good relationshipwith IT means you can work together to reach a holisticcorporate FM IT goal.

There are consultants and businesses who canhelp you to establish these interdepartmentalrelationships and to advise on the most suitableFM systems for your business. For informationon accredited FM partners and software solutions,

you can contact Kristiana Greenwood,Director FM Innovations Pty Ltd on 03 9600 1646or email [email protected].

Corporate governance is not just a set ofprocesses, customs, policies, and lawsaffecting the way a corporation isdirected, administered or controlled.Corporate governance also includes therelationships among the manystakeholders involved and the goals forwhich the corporation is governed.

Aligning your FM Objectives with yourCorporate Governance Strategy


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17

ide a ction 09

ideaction 09 will be FMAAustralias 20th national

conference and wereplanning a big celebration!The theme of the

conference, ideas in action,is designed to incorporate a

wide range of topics relating to

the FM industry, covering everything from facilityplanning and design, to workplace productivity andperformance and FM technology. The aim is to makethe conference valuable to FMs at all levels byproviding examples of how ideas have been put intoaction.The impressive line-up of speakers will guide youthrough their own experiences, providing practicalsolutions and advice on what worked, what didntwork and why.

The site visit program is equally as varied and includessome of Melbournes most iconic facilities, both oldand new. All incorporate ideas in action and give youthe opportunity to see for yourself how those ideashave been implemented and whether they areperforming as intended.Of course, there are also fantastic social andnetworking events to look forward to.What better way to celebrate how far our industry hascome in the last twenty years? Read on to nd outmore about whats in store at ide action 09

David DuncanChief Executive Ofcer, FMA Australia




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ide a ction 09 Sponsorsideaction 09 is proudly brought to you by our Platinum Sponsor

Awards For Excellence Sponsors

Gala Dinner Sponsor Chairmans Welcome Reception Sponsor

Site Visit Lunches Sponsor Opening Keynote Sponsor Keynote Address Sponsor

Supporters


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ide a ction 09 Program HighlightsDr Keith Suteropening keynote:Navigating the Economic Unknown

Dr Keith Suter is one of the worlds great thinkersand communicators. A foremost speaker on

global issues, as well as a highly regarded socialcommentator, strategic planner, writer andbroadcaster, Dr Suter is recognisable as the

global issues/foreign affairs presenter on Channel7s Sunrise program. He is also a foreign policy

analyst for Sky TV.Dr Suters expertise covers international affairs, law, society,

leadership, business and the future. He is a member of the mostprestigious global think tank in the world, The Club of Rome,comprised of only 100 members including gures such as MikhailGorbachev. The Club of Rome, which triggered the environmentdebate in 1972 with the publication of the biggest sellingenvironment book in world history, Limits to Growth, meetsregularly to analyse social, political, economic and environmental

issues and how those issues impact on us now and in the future.Dr Suter was a recipient of the prestigious Australian Peace

Medal during the International Year of Peace in 1986. He was alsovoted Australian Communicator of the Year in 1994.

Bryon Price, Director, AG Coombskeynote address:21st Century Carbon Management

Bryon Price is an engineer and StrategicDevelopment Director of the A.G.Coombs Group.Bryon has been responsible for a range of awardwinning and long term energy andenvironmental management contracts with

major nancial, commercial, retail, andgovernment organisations. He has worked in the

area of energy efciency and sustainability in buildings since 1990.His particular area of knowledge and interest is whole of life energyand environmental management in buildings.

In tackling the hot topic of 21st Century Carbon Management,Bryon will address issues such as how to build carbon efciency intoyour organisation and how to ensure compliance with the newregimes of star ratings, mandatory reporting, emissions trading andminimum energy efciency standards. 21st Century CarbonManagement will provide a strong facility management framework for reducing building carbon emissions and a wealth of Ideas in

Action for one of the most critical areas facing facility managersreducing the carbon footprint of our built environment.

Dr Keith Hampson, CEO, CRC for ConstructionInnovationkeynote address: What the Fxxx M Has ToDo With Sustainability R&D

Dr Keith Hampson is an energetic senior leaderwith a blend of strong technical and managementskills and formal qualications gained throughinternational experience in industry, governmentand university environments. He has a

commitment to building a more internationallycompetitive Australia by promoting access to better

education, technology and innovative practices. At the industry level,Keith is a registered civil engineer and project manager withextensive experience in operating in multi-disciplinary environmentsin design, construction and maintenance. He has gained internationalexperience and knowledge from working and studying in Australia,England and the United States.

Keiths presentation will outline future priorities in the area of sustainability, and a national research and knowledge exchangestrategy-delivering collaborative outcomes for the built environmentindustry through the proposed Sustainable Built Environment Centre.

As a successor to the CRC for Construction Innovation, which is dueto complete its nal year in 2009, the new centre will, in partnershipwith FMA Australia, intensify research and delivery of newknowledge and technologies for the built environment industry with arenewed focus on increasing sustainable (social, environmental andeconomic) industry outcomes.

John McGee, Chairman, IFMAkeynote address:The Facility Management Profession in 2015A US Perspective

John McGee is the Chairman of IFMAs Board of Directors. He has worked in the semiconductor,industrial process controls, building controls,

facilities management and the rail andtransportation industries with General Electric,

ABB, Johnson Controls, EMCOR andFinmeccanica. He has also performed in leadership

positions in the United States, Germany, Italy, United Kingdom andIreland. John holds European qualications in information technology,nance and marketing and a US MBA.

The future for the facility management professional has never beenbetter. Senior executives understand that high performance builtenvironments play a critical role in enabling organisations to achievecompetitive advantage. Facility managers will play a central role inmaking future building transformations and improvements happen.In response to the need for facility management and managers toincrease their strategic importance, John will provide a perspective of what the facility management professional and profession will look like in 2015 and present a roadmap detailing the actions to get there.

Adam Elliotkeynote addressAcademy Award winning director, Adam Elliot, has

become one of the worlds most celebratedanimators. His lms, UNCLE, COUSIN,BROTHER and HARVIE KRUMPET, have beenviewed by millions of people around the world

and have participated in over ve hundred lmfestivals. In 1999 he was made Young Victorian of

the Year and has been honoured with many industry distinctions. Hehas been made an ambassador and patron for various institutionsand charities and is a voting member of the Academy of MotionPictures Arts and Sciences.

Adam will share his story, recounting years of success withoutwider recognition, numerous obstacles, rejections, limited funding,long hours and appalling work conditions to nally produce a globalwinner! The Oscar win has opened many doors for Adam in the USA,but he and his team committed to staying in Australia and producedAustralias rst claymated multi-million dollar feature called Mary &Max, due for release in April 2009. In November 2008, Mary & Maxmade Australian movie history, becoming the rst ever Australianmovie to be screened on opening night at the prestigious SundanceMovie festival.

Please visit www.fma.com.au for information onconcurrent session speakers and presentations.


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CH2 (Council House 2)CH2 has been designed to not only conserve

energy and water, but the quality of the internalenvironment has also been designed toimprove the wellbeing of its occupants. CH2demonstrates a new approach to workplacedesign, creating a model for others to learn

from and follow. CH2 emerged from a genuinecommitment to explore how sustainable

technologies could be integrated in every conceivable way, deliveringtangible rewards to the property owner and its occupants alike.

40 Albert RoadThe Szencorp Building located at 40 Albert Road

was transformed from an inefcientcommercial building into a sustainablebuilding with the highest design andperformance ratings in Australia. The buildingcontinually aims to improve its water and

energy savings, and has shown how much canbe achieved economically and environmentally by

retrotting a commercial ofce building.

The GaugeThe Gauge is the rst private sector, completed

new building to achieve a 6 Star Green Star Ofce Design Certied Rating. Signicantly, ithas delivered this environmental solution at adevelopment cost typical for a standard AGrade building. The Gauge was also the rst

building in Victorias Docklands to be awardedthe VicUrban ESD Award of Excellence, signifying

worlds best practice in ecologically sustainable design.

Federation SquareFederation Square is a cultural precinct

comprising a series of buildings containing apublic broadcaster, art galleries, a museum,cinemas, exhibition spaces, auditoria,restaurants, bars and shops. The buildingsencircle two major public spaces, one covered

(the Atrium) and the other open and composedof two spaces that ow into one another (St.

Pauls Court and The Square). The majority of the precinct is built ontop of a concrete deck over busy railway lines.

Crown CasinoCrown Casino and Entertainment Complex was

designed by multiple architects includingaward winning Daryl Jackson and opened in1997. It attracts on average 16 million visitorsyearly.

The complex is open 24 hours a day, 7 daysa week except on Christmas Day, Good Friday

and Anzac Day. It was originally founded, ownedand run by Lloyd Williams until the Packer takeover by PBL in 1999.

Crown Casino is the largest casino in the southern hemisphere andhas a license for 350 table games and 2500 poker machines.

MCGThe ground was built way back in 1853 when the

then 15 year old Melbourne Cricket Club wasforced by the government to move from itsformer site. Since then the MCG hasestablished a marvellous history, hostingplenty of international cricket matches

including the rst-ever Test and the 1992World Cup nal, countless VFL/AFL Grand Finals

and the 1956 Olympic Games. The MCG redevelopment has seenthe installation of some of the worlds most sophisticated stadiumbuilding services from state-of-the-art air conditioning, ventilationand re protection systems to leading edge lighting systems.

Victorian Arts CentreThe Arts Centre is the agship of the performing

arts in Victoria. It has a wide range of performance spaces offering a variety of experiences to many different audiences.Behind the scenes and at its heart is one of the largest building services installations in

Melbourne featuring sophisticated systems thatsupport the seamless operation of the complex

and ensure the comfort and safety of arts patrons.

University of MelbourneEstablished in 1853, the University of Melbourne

is a public-spirited institution that makesdistinctive contributions to society in research,teaching and knowledge transfer. The secondoldest university in Australia and the oldest inVictoria, it is a member of Australias Group

of Eight lobby group and of the informal groupof Sandstone Universities. The University of

Melbourne is ranked among the top universities in Australia and theworld. It has around 44,000 students, who are supported by nearly7,000 staff members.

Royal Womens HospitalOpened on 22nd June 2008, the new $250

million Royal Womens Hospital provideswomen and newborn babies with the verybest in world-class healthcare. The hospitalwas delivered as a Public Private Partnershipunder the Victorian Governments

Partnerships Victoria model. The RoyalWomens Health Partnership is responsible for the

design, building and maintenance of the hospital building for 25years. The Department of Human Services, through The RoyalWomens Hospital, will continue to operate all health services.

Melbourne has so many site visit locations to choose from that this year we are running concurrent sitevisits, allowing delegates to select from several options to suit their needs. See the program overleaf fordetails of times for each site visit.

ide a ction 09 Site Visits



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Chairmans welcome receptionThe Chairmans welcome reception will be held in the Melbourne Convention Centre on Wednesday 6 May, inconjunction with the opening of the exhibition, allowing attendees to browse the exhibition area and meet with

exhibitors in a relaxed and informal setting. Top-class entertainment, food and drinks all make for the perfectopportunity to catch up with colleagues and start your conference experience off in style.

Gala dinnerThe Savoy Ballroom at the Grand Hyatt Melbourne is the spectacular location for this years gala dinner. You canlook forward to a night packed full of fabulous food, music and entertainment. Of course, the annual Awards forExcellence will also be presented at the gala dinner. What more encouragement do you need to get dressed upand party the night away at the main event in the FM calendar?

Awards for ExcellenceTheres still time to enter but you must get your nomination in by Friday 27 March! Visitwww.fma.com.au formore information on award categories and entry criteria.

Sponsorship and Exhibition OpportunitiesBe a part of ideaction 09 and get your name recognised by some of the major players in the FM industry.ideaction is the premier event in the FM calendar. Make sure you take advantage of this unique opportunity.Visitwww.fma.com.au to download a copy of the sponsorship prospectus.

To register for ide action 09 or for more information on any aspect of the conference, please visitwww.fma.com.au or contact FMA Australia by email at [email protected] or phone on +61 3 8641 6666.

ide a ction 09 Social Events



21

Register Online

Learn more about theprogram of speakers and site

visits

Read up on the social events

See what sponsorship opportunitiesare available

Check out the exhibition oorplan

Find out how to get around andwhere to stay

Discover what Melbournehas to offer

Nominate yourself, acolleague or a project for the

Awards for Excellence

Its all online at

www.fma.com.au.


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ide a ction 09 Program



22

Wednesday 6 May 2009

12.00 noon - 6.30pm Registration open

8.00am Coaches depart for site visit one: CH2 OR 40 Albert Road OR The Gauge10.00am Coaches depart for site visit two: Federation Square OR Transport Hub (location TBC) OR Crown Casino

12.00 noon Coaches depart for site visi t three & lunch: MCG OR Victorian Arts Centre

3.00pm Coaches depart for site visi t four: Eureka Tower OR University of Melbourne OR Royal Womens Hospital

6.30pm - 8.30pm Chairmans welcome reception and launch of ide action exhibition, Melbourne Convention & ExhibitionCentre

Thursday 7 May 2009

8.00am - 5.00pm Registration open

8.00am - 5.00pm Exhibition open

9.00am - 10.25am Opening keynote address (John Batman Theatre) : Navigating the Economic Unknown - Dr Keith Suter 10.30am - 11.00am Morning tea in exhibition area

11.10am - 11.55pm Keynote address (John Batman Theatre) : 21st Century Carbon Management - Bryon Price, AG Coombs

12.00 noon - 1.00pm Lunch in exhibition area

1.05pm - 2.00pm (John Batman Theatre) : The Great FM Debate

2.05pm - 2.45pm

Concurrent 1 (John Batman Theatre) : Panel discussion - Innovative Procurement Solutions - EmlynKeane, AMP Capital Investors, Mike OShea, Currie & Brown, Mark Slater, Johnson Controls

Concurrent 2 (Corryong 3) : Current and Future Trends in the Aged Care Market - Doug Strain, MasonicHomes Ltd

Concurrent 3 (Corryong 4) : FM in Paradise - David English, Programmed Facility Management

Concurrent 4 (Corryong 5) : Technology Applications in the Service Industry - Dean Campbell, ISSFacility Services

2.50pm - 3.30pm

Concurrent 5 (John Batman Theatre) : Prosper Not Perish-Managing Your Business in Times of Uncertainty - Rob Pillans, Shirlaws

Concurrent 6 (Corryong 3) : The Changing Face of the FM in Aged Care - Trish Ferrier, RoyalFreemasons Homes of Victoria Ltd

Concurrent 7 (Corryong 4) : Smoke on the Water-the FM Version

Concurrent 8 (Corryong 5) : The Birth of Matilda - Martin Fisher, Independent Practitioner Network

3.35pm - 4.05pm Afternoon tea in the exhibition area

4.10pm - 4.50pm Keynote address (John Batman Theatre) : What the Fxxx M Has To Do With Sustainable R&D -Dr Keith Hampson, CRC for Construction Innovation

7.00pm - 12.00 midnight Gala dinner, Grand Hyatt Melbourne

Friday 8 May 2009

8.30am - 2.00pm Registration open

8.30am - 2.30pm Exhibition open

9.45am - 10.30am Keynote address (John Batman Theatre) : The Facility Management Profession in 2015-A USPerspective - John McGee, Chairman, IFMA

10.35am - 11.05am Morning tea in exhibition area

11.10am - 11.50pm

Concurrent 9 (John Batman Theatre) : Housing NSW New Maintenance Contract: A Journey in ChangeManagement - Marco Misko & Jo Teagle, Clayton Utz

Concurrent 10 (Corryong 3) : FM in Aged Care - Luke OBrien, Programmed Facility Management

Concurrent 11 (Corryong 4) : The Intelligent Tenant (SA Water)

Concurrent 12 (Corryong 5) : Health Check on Your Space - Rosie Bonham, Sydney West & Ray Lodge,FM Innovations

11.55pm - 12.35pm Keynote address (John Batman Theatre) : Adam Elliot

12.40pm - 2.30pm Lunch and closing of conference in exhibition area

12.00 noon -

12.00 noon

6.30pm - 8.30

8.00am10.00am

3.00pm

.30pm

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Operations in all Australian Capital CitiesWeb: www.au.issworld.com

ISS Facility Services is one of the worlds largest facility services companies. It has a global workforce of over 460,000 personnel in 50 countries and annual

turnover in excess of AU$15 billion.

ISS employs 22,000 people locally within Australia,has a turnover of AU$720 million and operates from

branches in every state and territory.

With over 50,000 business-to-business customers, ISS

supplies a wide range of services to a varied range of industries. These include supply of property services, security, fumigation, hygiene, cleaning, pest control,

grounds maintenance, catering and hospitality.

ISS - Leading Facility Services Globally by Leading Facility Services Locally

Operations in all Australian Capital CitiesWeb: www.au.issworld.com

ISS Facility Services is one of the worlds largest facility services companies. It has a global workforce of over 460,000 personnel in 50 countries and annual

turnover in excess of AU$15 billion.

ISS employs 22,000 people locally within Australia,has a turnover of AU$720 million and operates from

branches in every state and territory.

With over 50,000 business-to-business customers, ISS

supplies a wide range of services to a varied range of industries. These include supply of property services, security, fumigation, hygiene, cleaning, pest control,

grounds maintenance, catering and hospitality.

ISS - Leading Facility Services Globally by Leading Facility Services Locally


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24



GREEN BUILDING

REAL ESTATE AND THE RECESSION:

WHAT LIES AHEAD?

At Green Cities 09, Australias principal conference for sustainability in the builtenvironment, US-based green real estate authority Charles Lockwood will deliver atimely presentation on the nancial benets of going green in todays economicclimate. A consultant on green real estate and broader corporate sustainability issues inmany nations, Lockwood has also written for a number of prestigious publicationsincluding: Wall Street Journal, New York Times, Harvard Business Review, andInternational Herald Tribune.

WinterComms journalist Melanie Drummond spoke with Charles Lockwood aboutthe impact of the current economic recession on the future of our built environment, theurgent need to green retrot more of our existing building stock, the growing trendtowards greening blue-collar workplaces, and the risks involved with the new carboneconomy.

Sustainability is not just the right thing to do, stresses Lockwood, Its the protable thing to do.


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GREEN BUILDING


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MD: With Australia on the brink of recession and many countriesaround the world, including the US, already in deep recession, whatwill be the impact on real estate markets over the next few years?

CL:I predict the only new construction we will see in the next fewyears will be in the public sector, such as government buildings andhospitals, as well as government-incentivised private sector buildingsas part of a national economic stimulus package. If a developer relieson new construction, its going to be ugly in the next few years.

Commercial markets are teetering on the edge of a precipicearound the world. Were already seeing bankruptcies, attempteddebt re-structuring, and property sales at marked-down distressprices in many nations. Many over-leveraged real estate owners,particularly those who overpaid for properties at the peak of themarket, are under growing nancial pressure because their propertyrates and rents are falling while their debt payments remain high.Soon, some owners will have to renance. Even if credit marketsthaw, renancing will be impossible, because building values willhave fallen due to declining occupancy rates and rents.

Some owners will have no choice but to capitulate to the marketand sell at todays much lower prices. Vulture Funds are alreadycircling distressed properties in many markets.

MD: How will job cuts affect real estate?

CL:Some real estate owners who try to lease empty space in theirbuildings will often be competing against their own tenants, not justother properties. As companies downsize, they dont need as muchroom, so they try to sub-lease that surplus space. That gray marketis already growing in many cities.

MD: What steps can investors take to secure their future within anuncertain market?

CL:Under todays arduous conditions, the winners will be thoseinvestors who see the many opportunities within the crisis. If, forexample, they can purchase well-located Class A, B, and C buildingsat todays prices and carry out green renovations, they will attracttenants seeking the lower operating costs, higher workforceproductivity, and reduced greenhouse gas emissions of greenbuildings. When good times return, these investors will enjoy higherproperty values, stronger lease and occupancy rates, and higher saleprices. Conventional space, or in other words, non-Green space, willbe viewed as increasingly undesirable, even in newish buildings.

The key questions these investors must ask themselves are: Whenwill we hit the bottom of the market in our chosen locations, and willtenants in those markets make the ight-to-quality from conventionalbuildings to upgraded green properties?

MD: Is there any way that green real estate can help corporationssurvive the recession?

CL:Actually, there is. In todays turbulent economy, mostcorporations arent going to be constructing or moving into newgreen buildings. But they can still lower their operating costsandboost their workforce productivityby carrying out green retrots of their existingworkplaces, whether they own the property or rent thespace. Green retrots enable companies to introduce green benetsinto their occupied workplaces with prompt and cost-effectivemethods, and with only minor impact on their day-to-day operations.It also provides immediate cost savings using already allocatedfunding for maintenance and scheduled improvements for keystrategies like upgrading the HVAC and lighting systems. Many greenretrot strategies have a one- to two-year return on investment.

Energy costs in a green building, for example, are on average 30per cent lower than a comparable conventional facility. Going Greenlowers water consumption and costs by 30 to 50 per cent, which isvery important in Australia, and it reduces waste costs by 50 to 90per cent compared to similar conventional buildings. Greenworkplaces also strengthen the bottom line by improving workforceproductivity. Some surveys report a 6 to 16 per cent increase onaverage in workplace productivity. Even if the true gure is closer to 3or 4 per cent, thats a huge saving, as salaries for most companies,are their largest single expense.

MD: So green retrots can help companies survive tough

Green retrots enablecompanies to introduce

green benets into their occupied workplaceswith prompt and cost-effective methods

GREEN BUILDING



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economic times?CL: Yes. They generate business and revenues for a wide variety of

real estate and other industries, from construction to lighting systemmanufacturers, and they create jobs that cant be outsourced. Atechnician in India cant install a monitor on a high-efciency HVACsystem in Sydney.

But theres one possible catch: If a corporation rents its space, theowner may be reluctant to allow such changes to the building. Thats

folly. If a tenant cannot perform such improvements to boost theirbottom line, they will leave the building at the rst opportunity, oralternatively not sign the new lease in the rst place.

MD: What are some successful green retrots that youve seen?CL:One of my favourite green retrots is the IAG House at 388

George Street in Sydney, which is jointly owned by Multiplex Capitaland the ING Ofce Fund. Back in 2007, IAG was the primary tenantof the conventional 30-storey building.

To meet its commitment to sustainability, and its carbon neutralgoals, IAG decided to have a 5-star Green Star-rated headquarterswith a 4.5-star ABGR rating. IAG decided that the only way to meetits objectives would be to build a new green headquarters.

The owners of IAG House, however, wanted to keep IAG as atenant and came up with a very different and far less costly solution:

A green retrot that would turn the conventional IAG House into a 5-star Green building, which meant that IAG wouldnt have to spend alot of money on a new building or disrupt its operations by moving.

Multiplex and ING kept their tenant and started the Greenupgrades. IAG signed a new 10-year lease.

MD: What impact do green retrots have on facility managers?CL:Green retrots are particularly important for facility managers.

They will be the ones in the trenches, educating tenants andbuilding owners about the importance and benets of making theirfacilities more sustainable, hiring the best green teams to carry outthe actual work, and then monitoring and commissioning thebuilding systems and technologies on a regular basis.

MD: Why is commissioning important?CL: Just as Toyotas hybrid Prius wont provide the promised fuel

efciency if it isnt properly maintained, many buildings have energy-efcient building systems and technologies that are improperlyprogrammed or congured, greatly lessening their energy-efciency.So, facility managers must re-commission the different buildingsystems, at least annually, to ensure that they are performingproperly and generating the promised benets.

MD: How will future carbon taxes affect companies that arereluctant to go green?

CL:In countries that put a price on carbon dioxide emissions,companies will nd themselves paying much more for theirworkplaces greenhouse gas emissions than they would have spenton green retrots. Theyll also be missing out on all of the benetsand potential revenuesthat green can generate. Companies onInnovests annual Global 100 Most Sustainable Corporations list, forexample, have traditionally out-performed their peers over the long-term.

Many politicians and companies are eager supporters of carboncredits, offsets, and trading programs. A whole global carbon tradingindustry has sprung up virtually overnight. In 2007, according to theWorld Bank, the value of carbon trading reached US$64 billion, morethan double what it was in 2006.

MD: But isnt all that activity in the global carbon trading industryhaving a positive impact?

CL:More and more companies, however, are recognising thatcarbon credits are not a real solution. Like Papal Indulgences thatsinners could buy to absolve their sins in the Middle Ages, carboncredits, offsets, and trading programs dont actually reducegreenhouse gas emissions. Like the old shell game, no matter howoften you move that shell around, the pea is still there. So are acompanys greenhouse gas emissions.

If you want your company to be carbon neutral, then you actuallyhave to cut your companys carbon dioxide emissions with strategies

like reducing your energy consumption, using renewable energysources, signicantly cutting back on corporate business travel,converting your truck eet to hybrids and biodiesel vehicles, andplanting lots and lots of trees.

My skepticismor is it dislikeof Carbon Indulgences does,however, come with one caveat. Too many real estate markets lack sufcient high-performance green building supply to meet demand,particularly from corporations. Many companies that are committed

to reducing their greenhouse gas emissions are being forced topurchase carbon offsets as a short-term solution until the greenbuilding supply increases. But I know, and they know, that this is onlya stop-gap measure.

MD: Do you think facility managers today are adequatelyequipped to handle their increasing role in the greening of our builtenvironment?

CL:To be honest, some arent ready. They may lack understandingabout, and training in, managing green buildings. Othersjust likedevelopers, building owners, and bankersresent or fear anythingnew, preferring to stick with the familiar; with what worked in thepast, rather than embrace something that is new and better.

That said, an increasing number of facility managers are ready totake on this increasingly vital role, thanks to the growth of

organisations like FMA Australia, the Green Building Council of Australias Green Star Accredited Professional education andcertication program and other green building groups andaccreditation programs being developed around the world.

MD: How does Australia compare globally on the Green RealEstate front?

CL:According to my friend Ch Wallthe former Chair of theWorld Green Business Council and Managing Director of the LincolneScott engineering rmAustralia is now leading the world in thecorporate sectors engagement in green and the construction,purchase, and leasing of green workplaces.

With Australia, like the US and the UK and many other countries,the challenge now is to green the existing building supply. Only 2 percent of downtown ofce buildings in Australia, for example, areannual new construction. The rest of those downtown buildings havebeen around for awhile, and they need to be green too.

What is helping to push Australiaand more and more countriesaround the worldeven further into sustainable development aremultinational corporations like Toyota, which are exporting theirgreen building and sustainability policies and best practices to all of those locations where they have workplaces. In Shanghai, forexample, Dow Chemical has constructed a green R&D centre, andGeneral Electric has a green corporate campus.

This is happening because more and more corporations areembedding sustainability into their company cultures, and institutinguniversal green building standards that create a base level of sustainability for all of their workplaces that can be modied to meetthe specic requirements of a particular locality, be it Germany orIndia.

MD: Do you think the growing understanding of green issuesamong everyday citizens across the globe is forcing somecorporations to become more sustainable?

CL: Yes, of course. In some countries like the US, Canada,Australia, New Zealand, and many European nations, publicpressureincluding the push for greater transparency throughCorporation Sustainability Reportsis helping to drive the corporateshift to sustainability. So is growing shareholder pressure, thenancial and competitive advantage multinationals derive from themany benets of going green, and the growing number of government incentives and regulations, particularly those targetingenergy-efcient green buildings and reductions in greenhouse gasemissions.

Another driver that is just starting to come into its own is greenleases that require building owners, facility managers, and tenants toimplement operations and management practices to maintain a

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One way SV is driving change in the built environmentis through subsidising a number of courses for facility

managers who want to improve the operationalefficiency of their buildings. These courses provide excellenttraining, professional and personal developmentopportunities to expand skills in efficient, sustainablebuilding operation. Courses on offer include:3 Vocational Graduate Certificate in Energy Efficient

Facility ManagementGraduates will be able to undertake energy audits, createand implement energy management plans and maximiseenergy efficiency in the buildings and facilities theymanage.

3 Course in Electrical Energy EfficiencyThis course covers lighting, pumps, fans, motors, heating,cooling and energy management.

3 Vocational Graduate Certificate in Energy EfficientHVAC DesignGraduates will develop an understanding of the range of energy efficiency requirements and how energy isconsumed in buildings. This knowledge will informimprovements to the design of new and retrofit systems.

3 Vocational Graduate Certificate in Building EnergyAnalysis (non residential)

Graduates will be able to identify and perform energyefficiency evaluations on different types of new andexisting non-residential buildings.

3 Short Course in Energy Efficient HVAC SystemsThis course will enable participants to view theenvironmental footprint of a building and suggestmethods of reducing the energy usage via efficiencyincreases.

These courses can be taken in their entirety or in parts.For more details on these and additional courses visit:resourcesmart.vic.gov.au/for_educators/trades_professions.htmlAt SV we lead by example. We recently undertook a green fit-out of our own tenancy on Level 28 at 50 Lonsdale Street,Melbourne. For more information or for an online virtual tourvisit:resourcesmart.vic.gov.au/for_businesses/buildings_3753.htmlIf youd like to access additional resources for the buildingssector visit:resourcesmart.vic.gov.au/for_businesses/buildings.html

Sustainability Victoria leading the way ingreening the built environmentSustainability Victoria (SV) is a statutory authority that helps communities, businesses andgovernments to reduce their environmental impact, turning policy into action. Greening the builtenvironment is an integral part of moving Victoria toward sustainable living. Facility managersplay a vital role in achieving this goal. SV recognises this and is committed to working with theFacility Management Association and other industry groups to support and enable facilitymanagers achieve environmental sustainability in the buildings they manage.


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Energy efficiency is nota thankless taskCongratulations and thank you to these business leaders forparticipating in our successful CitySwitch initiative. These businesses

have helped make buildings and offices more energy efficient.

135onKing ahm Dental & Eyecare Practice AIRAH Allens Arthur Robinson AMPCapital Investors Architectus Ark Resources Arup Barclays Global Investors Bassett Maunsell / AECOM Big Switch Projects Brookfield Multiplex CB Richard Ellis Clemenger BBDO Coffey Projects Australia Colliers International Colonial FirstState Global Asset Management Commonwealth Bank Cundall DEXUS Property

Group Dinosaur Designs DTZ Energetics Energy Conservation Systems ENVIRON Australia Ernst & Young Ferrero Australia Gadens Lawyers GarfieldBarwick Commonwealth Law Courts Gilbert + Tobin Lawyers GlasgowHart Goodman Haden Engineering hamiltonthomson Herbert Geer Hyder Consulting ING Real Estate Insurance Australia Group Investa Property Group Jones LangLaSalle Knight Frank KPMG Lend Lease Lenovo Macquarie Group Ltd Mirvac NIX Management NSW Department of Premier and Cabinet NSW Department ofWater & Energy NSW Fire Brigades NSW Health ODonnell Griffin PricewaterhouseCoopers Property Council of Australia Rice Daubney RobertsWeaver Group SEMF State Property Authority Stockland STW Group Ltd Sydney Harbour Foreshore Authority Sydney Water The GPT Group Toyota TressCox Lawyers TSA Management University Co-op Bookshop WA Office ofEnergy Westpac Woodside WWF-Australia ZurichCitySwitch Green Office works with office tenants to improve energy efficiency and makea positive impact on climate change.

CitySwitch Partners

Join now. cityswitch.net.au


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green building. In a green lease, for example, tenants can be requiredto choose energy efcient ofce equipment and environmentally-friendly furnishings and products, reduce their energy consumption,conserve water, and recycle.

Id add to that list of drivers the incredible and instantaneousreach of the news media around the world, particularly thanks to theInternet. Multinationals simply cannot get away any longer withhaving a sustainability standard in one country and anenvironmentally-damaging standard in another country. This Internet-driven transparency also forces governments to live up to their greenpromises. This immediate dissemination of information is veryexciting, although you do need to be certain that the information isaccurate.

That said, we are now seeing a slow-down in corporatesustainability because of the recession. Companies are slashing staff,including some of the sustainability people that they hired only a yearor two ago. Thats a mistake, because sustainability can save acompany immediate money in various ways, and it can positioncorporations for a stronger and more protable future when goodtimes return. So far, most companies dont see this point, and theykeep cutting their workforces.

MD: Have companies r

Documents

Facility Perspectives v3#1 March 2009