Experts at work

12 April 2023 By NAOME bvba (Confidential)1

Leon Dhaene

1 January 2012

Network of Alliances, Outsourcing and Merger Experts & n2financepresent…

…@ work …

Strictly Confidential

2 12 April 2023By NAOME bvba (Confidential)

Expertise Retail banking, payments and cards Business Alliances and Global Business Agreements Mergers / Acquisitions / Integration & Convergence E-invoicing and self-billing Single Euro Payments Area (SEPA) & Payment Services Directive (PSD) Corporate Governance & new organisational structures Outsourcing Business Processes and Change Management Business development & new market introductions CRM / Global Key Account Management Customer services outsourcing & call centers Debit and credit cards / issuing, acquiring and card acceptance Leasing sector Loyalty programmes and technology Risk management and fraud detection solutions Petrol & fleet cards Managing Global Teams, etc…


Customers

Large global corporations : like ABN AMRO, TeleTech, First Data International, LeasePlan, Visa Europe, MasterCard Europe, TSYS, ING, BNP PARIBAS

Large national companies : like Travelcard, Antwerpse Waterwerken, Securex National Associations : like CETREL, Paylife, PaySquare New payment schemes : PayFair, STS Group Specialist companies : like FINTRAX, OCS, TouchClarity, Archivas, Keesing

Reference Systems, iDES Technologies, Pay & Save, AdValvas Regulatory & lobby : BEUC, EU, Belgian Federal Government Capital Venture companies, seeking investment advice


Sectors

Finance : banks, banking corporations, financial services providers, payment systems, network services providers, suppliers to the finance sector / payments business, regulatory, cards, e-invoicing, loyalty programmes, risk management and fraud detection

Mobility : leasing, automotive, petrol, transportation solutions Environmental : water management Outsourcing : call center technology, transaction processing, network services

providrs E-commerce : risk management, fraud detection, couponing, loyalty Enterprise software : e-commerce, archiving and

electronic document management, e-invoicing Regulatory & lobbying : studies in acceptance and consumer

retail payments Venture capital


NAOMEOrganisation

(+3 lead cases per activity segment)

NIMF(NAOME Investment Management Fund)

•Coach innovators to market•Assist in the search for venture capital•Provide organisational support & understand markets•Lead startup / second round funded company to reach for critical commercial mass

OUTSOURCING& business rationalisation

•Define operational excellence•Identify operational cost reductions•Assist in business process re-engineering•Specialists in RFI / RFP•Build / review business plans•Innovate (e-Commerce, e-Invoicing, payments, …)

ALLIANCES & MERGERS& Strategic Consulting

•Coach Board / Management in strategic reviews•Identify new trends & evaluate innovations•Negotiate business deals, new contracts, take-overs, …•Penetrate new markets, new sectors, new business…


Business Development

Processors Payment Schemes

Solution providers

Acquiring domain

Outsourcing


Strategic Consulting

Leasing / fleetBanking

Solution providers Payment

SchemesProcessors


SEPA

BankingPayment Schemes Processors Regulatory /

Associations

Outsourcing

Leasing / fleet


Corporate Coaching & Investment

Payment Schemes

Solution providers

E-Invoicing

Services providers


OutsourcingRFP support

Outsourcing RFP support


New solutions

E-Invoicing Payment Schemes

MobilityIdentificationAcquiring domain

E-Communities


TeleTech

THE COMPANY Customer care management company 25 years old, 33,000+ staff in 16 countries Broad set of solutions for customer care, covering netware,

software, consultancy, on demand services, training, channel integration, etc…

THE JOB Strategic consultancy business development Europe



SEPA

Outsourcing


Touch Clarity

THE COMPANY Content targeting and software for the creative

optimisation in the on-line channel 5-20% overall increase in sales or revenue through targeting-enabled pages Management of sales targets on-line by product Flexibility to accommodate business constraints and acquisition

values for online channel No politics - decisions of what product to serve are objective

and commercial Campaign management and scheduling tool Valuable learning about successful creative attributes Strategic component of CRM

(integration of online visitor profiles)

THE JOB Strategic consultancy Business Development Plan Benelux

Strategic ConsultingBusiness Development


Archivas

THE COMPANY Solutions for a more efficient management of your digital information Solutions compliant with new regulation, new marketing needs, and new

archiving technologies (both software and hardware) Integrated security and destruction mechanisms Think of the impact of Basel II, Sarbanes-Oxley, the Patriot Act, etc… on your

data storage requirements

THE JOB Strategic consultancy business development Europe




ABN AMROPRIVATE

BANKINGTHE COMPANY Top 10 global private bank :

– 20 countries– 142 billion € assets

THE JOB Propose a strategy for a global payment system Integrating cards, credit lines and payment systems

Offering competitive solutions superior to 7 global competitors


SEPA


LeasePlanBelgium

THE COMPANY LeasePlan Belgium :

– Car leasing market leader in Europe– Market leader in Belgium with over 6,000 customers, using 55,000 cars

THE JOB LeasePlan EasyCard project Belgium :

– Creation of an authorisation network for maintenance, repair, and tyres

– Increased automated approvals to 90%– Driver approval via card and PIN– Flexible petrol card functionality, integrated in the

LeasePlan EasyCard E-invoicing project Belgium

– Automation of 200,000 incoming invoices : staff cost reduction by 25%– Automation of outgoing invoices for over 3,600- customers


SEPA

RFP support

New solutions


Travelcard

THE COMPANY Travelcard only has Dutch clients, approx.:

– 4,000 ‘direct’ clients– 70 Leasing Companies

> 200,000 Fuel Cards, 440 million litre, 4% market share Fully owned by LeasePlan, one of the biggest

Leasing Company in the world :– Approx 30 countries– 1.2 million cars

THE JOB Strategic consultancy business development Brasil Strategic consultancy business development Europe



SEPA

New solutions


PayLife

THE COMPANY Former Europay Austria :

– Issuer of 1 mio MasterCard (35 mio transactions)– Issuer of 7 mio Maestro cards (240 mio transactions)– Acquirer of 100,000+ merchants

THE JOB Advise on a post-SEPA payments strategy Analyse current / future card processing requirements Clusteranalysis payment opportunities versus processing needs Coach RFP-team for outsourcing of transaction processing Strategic

Consulting

SEPA

RFP support

Outsourcing

New solutions


FINTRAX

THE COMPANY Innovative financial services company, based in Ireland, specialising in Payment

Solutions for banks, merchants and tourists. Offers Dynamic Currency Conversion in 8 countries

THE JOB Advise on a post-SEPA payments strategy Analysis of major trends in European banking, payment systems,

and processing, and impact assessment


SEPA


Securex

THE COMPANY Belgian market leader in Social Management Services 1,350- employees 69,000 associated companies 100,000 associated individuals

THE JOB Advise on a strategy to create new local offices and the

management of business development in new geographical area’s

Create a new operating model, inclusive new profiles for recruitment, for the local offices



OpenChannel

SolutionsTHE COMPANY Leading global provider of software subscription

and e-business management solutions that enable software-as-a-service.

The company’s self-service offerings help organizations increase software renewal revenues, extend their reach and manage sales in the growing SMB market through multi-tiered channels, effectively distribute electronic software and content, and eliminate costly, inefficient e-business IT processes.

OCS is headquartered in Norwood, MA, and has offices in Utah, the Netherlands, Japan and Australia.

THE JOB Strategic consultancy business development Europe Facilitated contract with major mobile phone

manufacturer




AntwerpseWaterwerken

THE COMPANY Belgian market leader in Water Management Services

(collection & distriubtion of drinking-water, collection & purification of waste water)

500- employees 156,000 customers

THE JOB Advise on new strategies for the Customer Contact Center Coach the Project Management Team in describing the

requirements, needs and targets for the new Customer Contact function

Counsel on the construction of a Request for Information / Request for Proposal for the Call Center, and the evaluation matrix to be applied on the different solution suppliers

Outsourcing

RFP support


CETREL

THE COMPANY Card issuer & acquirer, and processing company

for the Luxembourg banks :– Owned by 11 Luxembourg banks– 1.1 million cards issued– 12,000 merchants in Luxembourg and Belgium– 100 million transactions per year

THE JOB Advise on a post-SEPA payments strategy Analyse Unique Selling Proposition and map versus

European market interest Business Development Plan Belgium



SEPA


FIRST DATA INTERNATIONAL

THE COMPANY Global leader in electronic commerce and payment

solutions, servicing 5 million merchants and 1900 card issuers worldwide

THE JOB Advise on their proposed Solution Offering Catalogue

(or Product Matrix) in the context of a post-SEPA payments strategy

Provide strategic consultancy for 14 key markets in the EMEA Region

Define a limited set of options within 9 subject categories, which would enable the full set-up and running of a credit, debit, retail or loan card portfolio


SEPA


Visa Europe

THE COMPANY Provides the brand, systems, services and rules that enable electronic

payments between millions of European consumers, businesses and merchants.

Association of 4,500 European banks in 36 countries

THE JOB Assist Visa Europe in entering into new market niches



Keesing Reference

Systems

THE COMPANY Specialist provider of verification tools and solutions to authenticate ID

documents and banknotes, since 1923. More than 6000 clients in 120 countries.

THE JOB Advise the Board of Directors & the Management Team on

a strategic business development plan for Europe, integrating the newest legislation regarding identity control for corporations and public services, and the different regulations and recommendations of the different trade associations into a new tool for identity management and control.


New solutions


MasterCardEurope

THE COMPANY Provides the brand, systems, services and rules that enable electronic payments

between millions of European consumers, businesses and merchants. Association of 25,000 member banks in 210 countries worldwide

THE JOB Advise the Chip Centre of Excellence about the chip

personalisation utility business & functional requirements and business case, competitive advantages and delivery & distribution methods.



Keesing Reference

Systems

THE COMPANY Specialist provider of verification tools and solutions to

authenticate ID documents and banknotes, since 1923. More than 6000 clients in 120 countries.

THE JOB Formulate a U.K. Business Strategy following new identity

management legislation and create a U.K. Business Development Plan. Business

Development



Total Systems Europe

THE COMPANY Market leader in electronic payment services to financial

institutions and companies. More than 300 clients in 75 countries worldwide. 6,700 team members in 15 countries.

THE JOB Strategic market entry plan for Turkey. Business development Turkey. Business

Development


SEPA


PaySquare

THE COMPANY Issuer of MasterCard and Visa credit cards in the Netherlands Dutch national acquirer of MasterCard, Visa, JCB,

China Unionpay, Maestro, American Express.

THE JOB Advise the Management Team as to the international expansion

of PaySquare, in e-commerce and POS acquiring by identifying prospect markets and sectors, outlining market entry strategies,defining commercial strategies and high level sales implementation plans.



MasterCardEurope

THE COMPANY Provides the brand, systems, services and rules that

enable electronic payments between millions of European consumers, businesses and merchants.

Association of 25,000 member banks in 210 countries worldwide

THE JOB Advise MCE as to the key components their member banks

should know about SEPA – PSD compliance Put together a detailed course curriculum regarding debit

SEPA compliance.

SEPA


Trionis

THE COMPANY Processing company, formerly part of Eufiserv,

now joint venture between Eufiserv and First Data, providing a unique offering in the issuer-to-acquirer services :

– 78,000 ATM’s– 1.5 million POS– 165 debit and credit cards as issuer processor

THE JOB Organise, lead and coach the Managing Board in

defining their strategy for the coming three years Strategic Consulting

SEPA


PayFair

THE COMPANY PayFair intends to launch a new instant debit payment

scheme fully supported by the merchants community, riding on the momentum created by the introduction of the SEPA regulation.

The company has recently gone through a first round of financing and expects the first PayFair transaction to happen first half 2009.

THE JOB Advise the Board of Directors on key aspects of introducing

a new international payment scheme.



SEPA

Corporate Coaching

New solutions


ING

THE COMPANY Global financial institution with more than

85 million private, corporate and institutional clients in more than 40 countries, served by a diverse workforce of about 110,000 people.

THE JOB Advise the Senior Management on key aspects of cards &

payments, in particular regarding organisational structures, product management, operational improvement, process & procedural assessment, cost reduction, and commercial negotiations with schemes and suppliers

Looked various aspects of card operations, in particular at the restructuring of identifiers (savings estimated at 4 million euro / year), investigated chargebacks, audited the MasterCard billing, compliance…


SEPA


Keyware

THE COMPANY Second largest Network Service Provider in Belgium. Created in 1996. Provider of Value Added Transaction Processing Services,

with products and applications in the field of electronic payment, customer loyalty, e-identity, transaction processing and multi-application payment terminals.

THE JOB C-Management Team on new opportunities arising

from the implementation of SEPA and create new service offerings for acquirers and banks in the Belgian market



SEPA

New solutions


BNP PARIBAS

THE COMPANY European leader in global banking and financial services

(one of the six strongest banks in the world). 4 domestic retail banking markets (France, Italy, Belgium

and Luxembourg) : total of 16 million retail clients International networks with operations in 84 countries

(202,500 employees)

THE JOB Advise the Senior Management Team of the Group on

their future cards & payments strategy (2015-2020) and construct a Strategic White Paper


SEPA


EMPIRIA GROUP

THE COMPANY Organiser of major conference in payments systems,

focusing on payment acceptance, e-commerce and mobile. Creating a platform to showcase major changes in the industry, to review

innovations, and to discuss issues Organiser of the yearly Merchant Payments Ecosystem conference

THE JOB Advise the Management Team of the Group regarding the

conference programme Chairman of the Guiding Hand Awards : looking for the best

innovations in the payment acceptance industry


Corporate Coaching


IDES TECHNOLOGIES

THE COMPANY Start-up company specialised in risk management and

fraud detection tools. Unique solution based on statistical pattern recognition, converted from a

successful solution in the medical sector

THE JOB Advise and assist the Board of Directors & Management Team

of the company in putting a business plan together,search for investors, and set-up the organisation of the company


Corporate CoachingStrategic Consulting


ADVALVAS

THE COMPANY Company specialised in complex e-invoicing

environments Solutions for various sectors : parts, leasing, telecom, payment cards

THE JOB Advise the Board of Directors & Management Team

of the company concerning the payment card business Business development plan banking

Corporate Coaching




BUREAU EUROPEEN DES UNIONS DE

CONSOMMATEURSTHE COMPANY Defending the interests of consumers at the regulatory Created in 1962 42 independent national consumer organisations from 31 European countries

THE JOB Define the consumer requirements for payments Create a White Paper on consumer retail payments

for the regulatoryStrategic Consulting


PAYMENT SERVICES MARKET EXPERT

GROUP / EUROPEAN COMMISSIONTHE COMPANY

One of the main objectives of the Union is to ensure the proper functioning of the internal market, of which payment services are an essential part. In a context of rapid innovation and technological progress, it is important for the internal market to have sound, user-friendly, efficient and secure payment systems, for the benefit of service providers and users alike

Composed of individuals with the requisite expertise in the area of payment systems

THE JOB The task of the Group shall be :

– to assist the Commission in the preparation of legislative acts or policy initiatives regarding payment systems, including fraud prevention issues related to the payment industry and users;

– to provide insight concerning the practical implementation of that policy; – to exchange views on up-to-date best practices and ensure monitoring of

potential issues of concern for the market.



RS/2 ADVISORY BOARD

THE COMPANY RS2 Software p.l.c., is a global provider of

Card Management Systems software, IT consultancy and related services to international and domestic banks, service providers, and other financial organisations.

THE JOB The Advisory Board will guide the company to expand further

its operations and to keep on enhancing its BankWorks product in order to remain competitive in the cards and payment industry



Analyst Consultations

THE SERVICE “Analyst Consultations” are usually sessions, whereby specialists seek the

vision of experts regarding the future evolution in a sector, a market, a business line, of even a particular, individual business or organisation (corporation or association, or any kind of organisational form) or seek recommendations regarding future business actions or business ventures; mostly because of a particular business development or supporting the case for a financial investment.

THE JOB Done Analyst Consultations for several capital venture or financial

investment groups on various subjects, such as SEPA, the Turkish POS market, the German credit card industry, the acquiring market in Brazil, meal voucher business, ….


CustomersAnalyst

Consultations

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NAOME is part of a Pan-European network, using the common N2Finance network brand

The main activities :– Business Development– Strategic Consultancy– Solution-based Change Management

Focus area’s :– SEPA & innovative payment services (inclusive cards systems, credit transfer, direct debit)– National payment systems & co-operative structures (inclusive fee structures & interchange)– e-Communities– e-Invoicing– Mobility & leasing solutions– Identification & security systems– Telco payment services

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© 2010 N2FinanceCONFIDENTIAL

Pan-European Network

46 12/04/23


Facing the Future

of Finance THE TAGLINE Facing :

– N2Finance experts are seasoned and experienced to face the problem of today’s financial world

– Because of their experience and expertise, N2Finance experts can quickly identify the key issues in the financial business, define and scope the problem, and propose effective remediation

Future :– Key to the N2Finance expertise is a vision of the future of the financial sector, in

various business segments, geographies, technologies, products & services

Finance :– The activity domain of N2Finance is limited to the financial sector– N2Finance experts reach out to the entire value chain of payment in the financial

sector, and all related support activities

47

N2Finance is probably the first implementation of the concept of Network Externalities in a European Business Development environment : prospect corporations come to N2Finance because it’s Experts have a large network of C-level contacts in the European financial sector

Those contacts enable :– To bring clients and customers effectively together– To understand new trends and innovative solutions– To assess the strategic direction of the European financial markets

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48 April 12, 2023© 2004 N2€

New solutions to market

European corporations

Network externa-lity

Strategic vision on business development

Solutions in portfolio

Global changing economy

In search of new business

In search of new solutions

Innovators

Operating models based on …The operating model is based on the premise that

companies offering new solutions and companies needing new solutions are not in direct contact with each other

49

N2Finance experts have a vision of the Future of the financial sector, and constantly check this Vision versus new developments, innovations, and trends (political, social, economic, geographical, cultural, …)

N2Finance follows the strategic moves of it’s corporate network closely : what does the sector need and what does the sector require

N2Finance is at the heartbeat of new technologies, products & services : what works versus what doesn’t work (yet)

N2Finance has a massive expertise ingrained in it’s seasoned experts

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CONTACT : Leon DhaeneManaging Director - NAOME bvbaChairman of the Board of Directors – IDES Technologies S.A.Chairman – N2FINANCEMember of the European Commission Payment Systems Market Expert Group /

Directorate General Internal Market and Services

E-mail : [email protected]@[email protected]

Tel. +32-473-642249

Thank you for your attention…

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Experts at work