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Experience with qualitative methods. Using Cooper’s Personas in System Development. Overall process. TASK. Interviews. Personas. Scenarios. System requirements. Personas. Describe stereotypical users Users are defined by goals - PowerPoint PPT Presentation
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ERA/LVA/R-00:000
Experience with qualitative methods
Using Cooper’s Personas in System Development
2000-10-03 Kristian Sandahl2ERA/LVA/R-00:000
Overall process
Interviews Personas Scenarios System requirements
TASKTask 1 Task 2 Task 3 Task 4
Fn 1.1 Fn 2.1
Fn 1.2
Fn 1.3
2000-10-03 Kristian Sandahl3ERA/LVA/R-00:000
Personas
• Describe stereotypical users• Users are defined by goals• Details added for creating a credible and
representative person• There should be a primary persona• In essence: A technique for protocol analysis
Idea from Alan Cooper: The inmates are running the asylum, SAMS 1999.
2000-10-03 Kristian Sandahl4ERA/LVA/R-00:000
Scenarios
• Describe the overall workflow• Convey contextual information• Convey ideas, attitudes and facts not covered in
the personas• A play in different acts
2000-10-03 Kristian Sandahl5ERA/LVA/R-00:000
Functional requirementsSuggestion for a Cut in the Conceptual Model
Controlling Monitoring(Real-time)
Analyzing “Object Handling”
Define which to use See which that have beenchosen
Get historic measurementvalues
See details for a certain Start predictions
Start the mode See which that has beensetup for
Get detailed statistics for an See details for a certain Stop predictions
Stop the mode Get an overview Get a indication See details for a certain See predicted
Start See if any have beenreached
See for statistics and data Configure Study important
Stop See if any have beenreached for the
Get detailed statistics for a Customize Study behavior
Define Select Get reports for historichardware failures
Change the weighting Zoom for details
Create Zoom for details Get statistics Study on comprised by thesame
Choose View important recentConnect an to a
2000-10-03 Kristian Sandahl6ERA/LVA/R-00:000
Experience
• An enthusiastic reception amongst stake-holders
• Traceable requirements• A good way of protocol analysis• Roughly 15 interviewees • 2 x 2 person-weeks for creating 3 personas• Lot of laughter