Thomas Lo

A highly attractive and handsome individual.

Actually looking for work, not a

date.

Sorry, need to start again.

PROFESSIONALwith

in15

YEARSEXPERIENCE

Excellent

Good

Poor

CUSTOMER SERVICE

KEY SKILL PERSONAL ATTRIBUTES ABILITIES

Highly Proficient in Computer Skills

Word Excel PowerPoint Publisher

Ability to adapt new environments

and new challenges

Self

And Outgoing Individual

Eye for detail

Creative Vision

with

Ability to Multi-Task

Delivering ResultsIndividual

Team

EDUCATION

Market Evaluation

Marketing Essentials Cross Cultural Understanding Marketing Management Market Research International Market Analysis Market Trends Manage Change

Passed/ High Distinction Passed/ High Distinction Passed/ High Distinction Passed/ High Distinction Passed/ High Distinction Passed/ High Distinction Passed/ High Distinction Passed/ High Distinction

SUBJECTS GRADES

Professional Experience

Division of Blue Line Cruises LTD

AREA RETAIL MANAGERFebruary 2009 - November 2013

Jetty 6 - Circular Quay Eastern Pontoon - Circular Quay Pier 26 – Aquarium Wharf Darling Harbour The Promenade, King Street Wharf 5 – Darling

Harbour Harbourside Shopping Complex – Darling Harbour

Store Locations

STORE RETAIL MANAGERNovember 2007 - February 2009

The Promenade, King Street Wharf 5 Darling Harbour

CBD HOTELS ACCOUNT MANAGER

Additional Role

Blue Line Cruises LTD - Major Achievements Included

Most Impressive Change of Career award Highest closing rate 6 years running Consistently hit all sales targets Successfully launched and presold the most new products

ever in company history Guest letters of appreciation of products and services that

was sold to them Successfully achieving yearly targets

Two change of business ownership

Assistant Catering Manager November 2005- October 2006

Running a successful fun environment increasing return customer portfolio two fold

Saving the business substantial dollars through successful negotiation of core supplier contracts

Achieving the highest most positive customer feedback of any staff due to professionalism and outstanding customer service

Successfully maintaining smooth operation of the two company merger during the industries peak season

Matilda Cruises/Captain Cook Cruises - Achievements

Executive Chef August 2002-November 2005

Matilda Cruises Executive Chef-AchievementsFirst and only Manager of the Year award in 2013Within two months as Executive Chef, change the food cost from $200k behind

budget to 1.5 million profit during the 2003 Rugby World Cup held in AustraliaThe French Embassy sent a letter of appreciation of my design and catering of

French cuisine for the French Ambassador’s Sydney Harbour function cruise Catered for the deputy Prime Minister of Thailand for the contract signing of

Thai elephants with Taronga Zoo General Manager, Stephen Skarott (previously General Manager of Matilda Cruises)

Hand pick to Managed the catering of Rydges St Kilda for a month with the sudden disappearance of the Executive Chef till they were able to employ a new manager.

Executive Sous ChefCruise Director

Deck HandAugust 2000- July 2002

Design and implement of new Asian buffet lunch which captured almost the complete share of Asia Tourism in Sydney Harbour.

Catered for SOCOG (Sydney Olympic Games)Specifically assign to cater for the creator of the closing ceremony of

the 2000 Olympic Games fireworks display in Sydney Harbour and all the media on board.

Creativity in the visible aspects to buffet presentations was nick named Buffet King by Rydges Corporate Executive Chef Rob Taggart

Participated in the World’s Longest Buffet in Darling Harbour

Executive Sous Chef Matilda Cruises Achievements

Other Professional Experience

Building and Designing of two Websites for Businesses

Email: thomaslo.marketing@gmail.com

Mobile: +61 401 654 434

LinkedIn: http://www.linkedin.com/pub/thomas-lo/9a/b3a/748