Exchange User Guide - Black Knight, Inc. · TM SM ® Trademark(s) of Black Knight IP Holding Company, LLC, or an affiliate. Confidential, Proprietary and/or Trade Secret TM SM ®

Confidential, Proprietary and/or Trade Secret

TM SM ® Trademark(s) of Black Knight IP Holding Company, LLC, or an affiliate. © 2017 Black Knight Technology Solutions, LLC. All Rights Reserved.

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Exchange User Guide A Comprehensive Guide for Lenders



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Table of Contents

What is the Exchange? .................................................................................................................. 3 General Workflow for a New Order .................................................................................................. 3 User Configurations ......................................................................................................................... 3 Communicating with the use of Events ........................................................................................ 4 Logging into the Exchange ........................................................................................................... 6 Security Questions ........................................................................................................................ 7 Security Questions Set-up for New Users ........................................................................................ 7 Editing Security Questions ............................................................................................................... 8 Resetting Your Password ............................................................................................................ 10 Options Menu ............................................................................................................................... 12 Change Password .......................................................................................................................... 12 Change Security Questions............................................................................................................ 12 Release Notes ............................................................................................................................... 12 Training .......................................................................................................................................... 12 Order Dashboard ......................................................................................................................... 13 Searching for Existing Orders or Documents ............................................................................ 15 Create a New Order ...................................................................................................................... 16 Order Summary Page .................................................................................................................. 21 Events ............................................................................................................................................ 22 Adding Notifications to an Order ................................................................................................ 24 Adding Documents ...................................................................................................................... 26 Document Scanning ....................................................................................................................... 27 Updating the Contact Person on the Order ................................................................................ 30 Product Delivery .......................................................................................................................... 32 Appendix ...................................................................................................................................... 33 Selecting a Settlement Provider.................................................................................................. 33 Search for a Provider ..................................................................................................................... 34 Status Descriptions ........................................................................................................................ 36 Initiating an Invitation for a New Provider ....................................................................................... 37 Duplicate Check Process ............................................................................................................ 39 Integrated Lenders ......................................................................................................................... 40 Pending Providers Dashboard .................................................................................................... 41 Available Actions ............................................................................................................................ 42 Provider Status and Available Actions ............................................................................................ 42 Provider Registration Workflow ...................................................................................................... 45 Title, Closing and Document Signing Events (Non-Closing Insight Orders) .................................... 46 Closing Insight Related Events ...................................................................................................... 47 Settlement Agent/Provider Registration Events .............................................................................. 50



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What is the Exchange?

Exchange is a secure, web-based platform where users can order, communicate and exchange documents with thousands of

Vendors. Exchange provides access to the largest interconnected network of lenders and service providers in the U.S. for

ordering mortgage services, including credit, appraisal/AVM, title, close, verifications, mortgage insurance, flood, document

signing, GFE services and fraud tools.

Please visit our website for more information.

Important: The information within this guide is describing all functions of the Exchange website, regardless of the type of

service ordered or any specific user configurations the company may have.

General Workflow for a New Order

The orders are managed through each product placed by the Lender. Either party, furthermore, each User may also have

different configurations, we’ll discuss this further in the next section.

This section is only providing, at a high-level, the general flow seen for each order placed in the system.

1. Lender places the new order(s) for the perspective loan

a. The types of products may vary by Lender (i.e. Title, Appraisal, Flood, Closing/Escrow etc.)

2. Vendor accepts the new order(s) which will send an auto-confirmation to the Lender

3. Order is managed and tracked for each product through the Exchange. This may include any and all communication

with the Service Provider (i.e. Title, Appraisal, Flood, Closing/Escrow etc.)

4. Vendor delivers the final product(s) via the Exchange (i.e. Title, Appraisal, Flood, Closing package etc.)

5. Lender or Provider complete the order in the system

Exchange uses Events for all of the actions that will be taken. These will be discussed with greater detail in another section of

this guide.

User Configurations

Users that have access to the Exchange website have many product options that are configured for their personal, unique

login User ID, like having a key crafted to open a particular door.

These options range from types of products a user can order, where the user will land upon logging into the website, the

Service Providers the user can choose for a particular product, and even performing specific functionality on the Exchange.

http://www.bkfs.com/RealEC/DivisionInformation/Solutions/Exchange/Pages/default.aspx



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Communicating with the use of Events

The Exchange provides the ability for users to communicate with the opposite party via the use of Events. By using the Exchange,

the use of email is no longer required with that party.

As a new user, there are some simple things to understand about events. Events are:

Used by both parties

Delivered within seconds

Used to communicate information such as:

o General comments about the order or the Borrower

o Actions that need to take place, i.e. cancelling the order, rescheduling of the closing or appraisal

appointment, request to order payoffs or subordinations, etc.

Used to send any documentation, including the final product requested

Generated by either the Lender, Provider or Exchange

o Exchange will auto-generate events depending on an action taken

For example, when a document is uploaded by the Lender, via the Documents tab within the Order

Summary page of the order, Exchange automatically generates the 460 Document Delivered by

Customer event

Listed numerically

In addition, each product will have their own set of events. For example:

500 Curative Cleared event should only be used in the Title order.

o This event is used to communicate to the Lender that the Title has been cleared

However, there are some general events used with all products. For example:

220 Comment: General event that may be used on all orders

o Lender and/or Provider send this event to provide a general comment on an order

222 Comment Action Required: General event that may be used on all orders

o Lender and/or Provider send this event if action is required to be taken by the opposite party

Events are color coded to provide a visual for the user. Valid event colors are:

Red – This indicates a “Reader must act”

Yellow – This indicates an “Action may be required (present or future)”

Blue – This indicates “Information Only”

Green – This indicates event delivery was a “Success”



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User may click on the name of the event to see further details.

Clicking on the Read More link, will open a new window. This window will contain all the details for that order, including

further comments for an event, if any.

Lastly, events will be listed in chronological order, with the most recent event listed on top. Below is an example of a set of

events. We will discuss how to add an event in a further section.

Event Tips:

The Event name describes what action is taking place

The name and numbers of the events will not change

They have been preselected by upper management, so users should

only see the ones needed for their job role

Event 100 Service Received will ALWAYS be the 1st Event on every

order. That is your indication that the order was placed.

Because these events are specific for each company’s workflow, a list of all events will not be provided. Please see

the appendix for a list of the most common Title, Closing, and Document Signing events



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Logging into the Exchange

Access the website with the following link: https://Lender.RealECExchange.com

Enter the permanent User Name

and temporary password in the

appropriate cells then click

Login.

User Name should be provided

by internal party or may be

received by email.

User will be prompted to establish a permanent password. The password should meet the following requirements:

o Must be between 8-20 alphanumeric characters

o Must not contain repeating characters

o Must contain at least one digit or special character

(Special characters are: !@#...)

o Must contain an upper case character

o Must contain a lower case character

o Must not contain illegal characters

o Must not contain username

Note: A green checkmark will indicate all requirements met.

https://lender.realecexchange.com/



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Security Questions

Exchange users are required to establish six security questions. This will not only add an extra level of security but will also allow

users to reset their own password should they ever forget it.

The process will vary from the initial set-up versus the editing of already established security questions. Both processes will

be described below.

Security Questions Set-up for New Users

New users will be prompted to establish these immediately after setting up a new password.

Click the arrow to select a question from the drop

down menu.

Enter an answer in the Answer field to the right. Click the Show radio icon to display the answer in the

Answer field.

Note: It is very important to remember your

security question answers for future password

expirations and resets. It’s recommend that

you write them down for future reference.

Successful entries will be

visible with a green checkmark.

Once all six questions have

been selected and answered,

click Submit.



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Editing Security Questions

Users who have already established their security questions may edit them at any time by

clicking on the Change Security Questions from the Options Menu.

Step 1:

Enter established password

Note the Current Questions shows 6

questions have been established.

Click the red X to the right of the question to

delete it.

Click the + Add More link to choose a

different question(s).

Note: 6 Security Questions are required on the

account.

Step 2:

A pop-up will appear.

Click on the drop down to select a question.

Enter an answer in the second field.

Click on Add when ready to add next

question.

Note: The pop-up will remain on the screen, but after user clicks Add, the Current Question Count

increases. Continue with this process of adding questions until the Current Question Count reflects a 6.

When ready, click Close.



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Step 3:

The 6 questions selected should be listed. If not previously entered, input current password and click Submit.



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Resetting Your Password

Exchange will allow up to 3 failed attempts for login. Because personal security questions were established, users have the

ability to reset their own password should it be forgotten.

Note: If users have forgotten their security questions, or they have had 3 unsuccessful attempts, they will need to contact

Black Knight Support to have them reset. Support Line: (877) 273-2532 or Email: [email protected]

Enter User Name and click the Forgot

Password? Link.

Users will be required to answer 3 of the 6 established

security questions.

Enter the answers to each question and click Submit.

A temporary password will be emailed.

Close the browser window.

The email will contain a temporary password and a link to continue with the process. Click the login hyperlink to open Exchange.

mailto:[email protected]



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Enter the User Name and paste or enter the

temporary Password into the Password field.

Click Login.

User will be prompted to answer 3 of the 6 security questions and be required to enter a new password.

Answer the 3 security questions.

The Current Password field will

already contain your temporary

password.

Enter and confirm a new password.

Click the Change Password button.

Password Guidelines:

Minimum of 8 characters containing upper and

lower case letters, numbers and special

characters (!$#%)

User will then be redirected to the Login page. Enter User Name and new Password then click Login.



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Options Menu

The Options Menu is located in the upper right hand corner of the screen and allows the user to change their password,

change their security questions, access Release Notes and Training.

Change Password

User must successfully answer 3 Security Questions and enter their current password. New password must follow the

Password Guidelines above and cannot match previous 12 passwords.

Change Security Questions

User must enter their current password to change security questions. Click here to review further.

Release Notes

Opens the Release Notes PDF in a new window.

Training

Opens the Training page in a new window. Access Training guides, job aids, videos and other training documentation for the

Exchange website



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Order Dashboard

Upon logging into the Exchange, user will land on the Order Dashboard page. This page provides a quick view to all recently

placed orders.

Results can be filtered using the filters above the dashboard:

1) My Orders:

a. User may expand the dashboard results to all orders within the user’s branch (if the user is configured to

view all branch orders).

2) Date Range Filter:

a. Filter results with preset 30, 60 or 90 day date ranges.

Note: When the filters are being used, please click Refresh to refresh the results displayed.

In addition to the filters, the Order Dashboard provides additional features such as:

3) Pending Providers (applies only to Closing Insight Title and Closing Providers):

a. Displays all Title, Closing and Doc Signing orders that are pending because the Provider has not yet

completed registration. User has the ability to send reminder emails, change the Provider for an order or

cancel the entire order.

4) Options Menu:

a. User may change their password, security questions, access Release Notes and Training.

5) Search link:

a. User may search using different types of search options

6) Create New Order button:

a. Use this button to place a new order.

1 2 3

4

5

6



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User may view a list of orders from the Dashboard by clicking on the number that appears within the specified criteria.

The Search Results page will display a quick view of the specified products ordered.

Click on the Transaction Number to view and/or manage the order.

Use the scroll bar to see further details for that order.

Click on the header of a column to sort.

Sequence ID column represents how many Products are associated to that order.

Doc column will display a paper icon if there are document(s) associated to the order. If icon is present, users may

click on it to download and view the document(s). We will discuss these steps in a further section.



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Searching for Existing Orders or Documents

In addition to locating existing orders within the Order Dashboard, orders can also be located using the Search feature.

Step 1: Click the Search link at the top right of the page.

Step 2: The Search page has 2 tabs:

Orders: Will retrieve all products denoted for detailed search criteria.

o User may use the Sort By dropdown to sort the criteria in a specific order.

Documents: Will retrieve products only if there are documents associated for the selected search criteria.

In addition, there is an Advanced Search (+/-) located at the bottom of the page that allows users to enter more detailed

criteria if needed.

After entering the required search criteria, click Search.

The search results will vary depending on the criteria that was used.

Regardless of results, the view will be similar as detailed in the previous section.



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Create a New Order

Depending on how the company’s access is configured, Users may or may not place a new order directly from the website. If

the company does place a new order directly on our website, then the following steps do apply. In addition, the following steps

apply regardless of the type of product being ordered, what will differ is the information required for each particular product.

Step 1: From the Order Dashboard page, click the Create New Order button.

Step 2: New Order

Note: Required fields will be denoted with a red asterisk and the word required to the right of the cell.

Important detail for Closing Insight Orders only: If the Provider is not listed, Users have the ability to invite the Provider to

register with Black Knight to use the Exchange. See the Appendix for more details.

Select the Branch, Product Type, Product and Provider by clicking on the drop down arrow.

Note: If the Provider option is locked, this could mean

one of the following:

1) Company is configured for iSelect. iSelect will

auto-pick a provider from a managed vendor list. 2) Two products were ordered simultaneously. For

example: Title & Closing/Escrow. a) Users will have the option to select the

Provider in Step 6 of creating the new order.

Upload order Data: Users can upload a Loan

Application/1003 to the order. This will preload

information, saving users data entry time.

Note: This step is not required to begin the new order

and may not be available to all Lenders.

Select the File Type 1003 File

Browse for the 1003 on the computer (step not

shown)

Upon receiving a “Successful Upload” pop-up,

click on Begin New Order.



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Important: The information required through the remainder of the 6 steps will vary for each product ordered.

The system will identify which fields are required for completion of that order.

Step 1: Order Info

Enter Cost Center (if applicable)

Verify the Order Contact info. If

changes are needed, click on the

Change link.

When ready, click Continue.

Step 2: Loan

Steps 2-4 will display a picture of a 1003 Loan Application for guidance only. It will highlight the sections that can be reviewed

on the Borrower’s 1003 to retrieve data needed to complete that section in Exchange. If a 1003 was uploaded in the previous

steps, then the system will prepopulate the data for the users.

Select data by clicking on drop down menus or

clicking directly into a field and typing the data.

Enter Loan Information needed

Reminder: Required fields are denoted as

*REQUIRED




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Step 3: Property

Enter the subject property information.

If needed, users have the ability to switch the Subject Property drop down to Legal Description.


Step 4: Parties

Enter information for all parties needed for the order.

If needed, switch from Individual to Corporation if

dealing with a commercial property. Required fields will

auto-adjust when this action is taken.

Click on the + sign to add additional parties, where

applicable.




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Step 5: Order Details

Enter any additional order information (i.e. need by date, fee, special instructions).

Select if it is a Rush Order. This may incurr additional charges.

User has the ability to Add Documents or Add Notifications to this order by clicking on the plus

sign for either. These actions may also be taken after the order has been placed.

Click here for further information on adding documents.


Step 6: Complete

Confirm and/or make changes to the Product,

Provider or Agent.

Note: If configured to, make changes by clicking on the

Change link. Doing so will unlock the drop down menu

allowing for changes.

If two products were ordered simultenaously, users will need

to select a Provider unless configured for iSelect.

Click Submit Order to complete placing the order.

Note: To review the order before submitting, click the Review Order link at the bottom of the page. Once reviewed, click

Submit Order to complete placing the order.

Appraisal Products: Exchange has been selected to run appraisals through the UCDP Process to Freddie Mac and

Fannie Mae. The UCDP credentials will display after the product/provider choices, and are not editable by the user.



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Once the order is placed, an Order Confirmation page will appear.

Every order placed will be given a Transacation ID. There is no need

to memorize or keep track of this number, it’s just the way orders are tracked in Exchange. From this window, users may:

1. Begin a new order, for a new loan, by clicking the Begin a New Order link.

2. Add a product to the existing order by clicking the Add a Product to this Order link.

a. By adding a product to an existing order, the system will link the other orders to the existing loan

through the Transaction ID.

b. Each Product will be managed individually.

3. Review the order just placed, by clicking the Go to Order Summary page link.



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Order Summary Page

The Order Summary page is where orders will be managed. Users will have the ability to communicate with the Provider with

the use of events and exchange any documentation needed by either party.

The Order Summary page consists of 3 tabs:

Events: Here is where events will not only be added but reviewed. These will be listed in chronological order and will

display a history of all events added by both parties.

Notifications: Allows user to set-up notifications so they may be informed via personal email when an event has

posted to the order.

Documents: Allows user to upload documentation. When a document is uploaded, Exchange will auto-generate the

event that will deliver the document to the opposite party.

1. Add Product: Allows user to add a product to the existing order.

2. View Order Sheet: View and/or print the history of the entire order.

3. Status Box: Provides user the status of the order.

a. Certain events can affect the status displayed. For example, event 230 Service on Hold would change the status

to display On Hold.

4. Add New Event: User will click on this link when ready to add an event.

5. Filters: User may choose to Expand All events, select certain Events to Display at once or change the # of Events to

Display on page.

1

5 4

3

2



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Events

As mentioned earlier, the Exchange provides the ability for users to send comments, cancel orders, update status and schedule

events on an order with the use of events.

Each client is configured to a set of events specific for their company. Furthermore, each user has a specific set of permissions

associated with their User ID. Regardless of the event the user is adding, the steps below will be the same. What will vary is the

event window, which will tailor the information required for each specified event.

Step 1:

Click Add New Event.

Step 2:

Click on the dropdown to see a list of events.

Note: Only the events the user has been configured for will be

listed.

Step 3:

Complete the required information for the selected event.

Click Add Event when ready.

Note: If adding a document to an event, the document will go through a scanning

process before it is added to the order. See Document Scanning for more

information.



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Clicking on the Event name will display additional info (event comments, date and time event was sent, and which user posted

the event).

View more detail by clicking Read More. A new window will open providing further a summary of all events.



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Adding Notifications to an Order

With the use of Exchange, the use of email is no longer required when managing orders with Providers. Because of this, the

Exchange provides the ability to send automatic email notifications to a user’s email address when a specific event(s) is

received on the Order Summary page. Some clients request their users be setup automatically when they are provided

access. Please check with the manager for further details.

Regardless, a user still has the ability to set up themselves or others to receive specific notifications on an order.

From the Order Summary Page, click on the Notifications tab.

The Notification History will display a history of all

notifications that have been sent and will provide

users with the method of delivery along with a date

stamp.

Step 1:

Click Attach Notifications.

Step 2:

Enter the email address(es). Note: Users may add additional parties to event

communications.

Select the events users need to be notified on.

User may click on Attach More Notfications if

needed and follow the same steps.

When ready, click Submit Notifications.



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Step 3:

The notification window will close and will display the user(s) added.

Users may view or edit the notifications by clicking on the View/Edit link.

The View/Edit page will display the notifications that are set on the order.

Edit Notifications will open the notification window again, allowing the user to make edits.

Remove Recipient link will remove ALL notifications and recipient information.



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Adding Documents

Users may view or add documents from the Documents tab. When a document is uploaded, Exchange will auto-generate the

event that will deliver the document to the opposite party.

From the Order Summary Page, click on the Documents tab.

User will need to know where the document is saved before taking the following

actions.

Step 1:

Click Attach Documents.

.

Step 2: Steps are similar to attaching a document by email.

Click Choose File. From the pop-up window, locate and select the document to be uploaded (steps not pictured).

Select the type of document from the

Document Type dropdown menu.

If the document type is not listed, then

use the Document Description to

manually enter the document type.

Use the Attach Another Document link

if additional documents need to be

uploaded.

When ready, click Upload

Document(s).

IMPORTANT: Once the document is uploaded it may not be deleted. If needed, user may click Undo before clicking on

Upload document(s).

If no error message appears (see document scanning

below), the document will then be uploaded with a date

and time stamp.



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Exchange will also auto-generate the 460 Document Attached by Customer event anytime a document is uploaded. This

event informs the Provider that the Lender uploaded a document.

Document Scanning

Anytime a document is added to Exchange, a scan will be performed on the document(s) to ensure there are no threats that

may be posed to the system and to ensure the proper file type was uploaded.

If a document is found to contain malicious content or fails the document scan, a message will appear at the top of the screen

to notify the user and include the document name for reference.

NOTE: The document will not be uploaded to

the order and the corresponding event will not

post. It is recommended to contact your internal

IT department for assistance.



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If the upload fails due to another reason (i.e. system error), a message will appear with instructions and include a reference

number in case users need to contact Black Knight Support.

NOTE: The document will not be uploaded to the

order and the corresponding event will not post.



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Reviewing Documents

Similarly to the Lender’s 460 Document Attached by Customer event, when the Provider sends a document other than the

actual product ordered (Title Report, Appraisal, etc.) the 180 Document Delivered by Provider event will post to the Order

Summary page.

A user has the ability to review the documents by clicking on the paper icon. Once a document has been uploaded, the paper

icon will be visible indicating there is documentation to review.

The icon will appear in 3 different locations:

1. Search Results:

2. Order Summary, through the event itself: Note: When the actual product is delivered, this may appear within a different event. However, the steps to review it

are the same.

3. Documents Tab:

From any of these locations:

1. Click on the paper icon.

2. From the pop-up window, select the document to review or save.

Note: The pop-up window may appear different depending on the system software. The steps however, will be similar to

review or save.

3. Once selected, click on either the Save or View link. Either of these options will prompt users to then Open or Save

the document(s) selected.



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Updating the Contact Person on the Order

The contact person on the order is automatically assigned to the person who created the new order. This is important to

understand because it’s how Exchange will identify who receives the email notifications for the events received on the orders.

The Lender has the ability to update the contact person by adding an event. This event will include all the pertinent information that

changed and ownership will automatically be transferred.

Note: Any User who has the proper permissions to access Exchange, for their location, will be able to review the order as well.

Transferring ownership would not prevent that from happening.

Within the Order Summary page, click on the Add New

Event link. Select event 325 Loan Contact Update.

Assign to: Select who the order needs to be reassigned to.

Exchange will prefill any information already in the system for that user.

Make any changes if needed.

Click Add Event.



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The event will display on the Event History page in chronological order.

Clicking on the Event name will display additional info (event comments, date and time event was sent, and which user posted the event). View more detail by clicking Read More.

.



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Product Delivery

When the Provider is ready to deliver the final product (i.e. Appraisal, Title Report) it will be delivered through event 150

Product Delivered by Provider.

Note: On some Products, the order Status box may change to Complete with either a 150 Product Delivered by Provider

OR a 270 Service Completed event.



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Appendix

Selecting a Settlement Provider

When placing a new order for Closing Insight only, the Lender must select an office location of the Settlement Provider for

which they will do business.

If the Settlement Provider is not listed, the Lender may invite the Provider to register with Black Knight so that they have the

ability to use the entire Exchange website, which includes Closing Insight. Once the Provider takes the proper steps to

register the office location, they will have the ability to manage this and any future orders with the Lender.

The Lender should perform a thorough search of the database prior to initiating a new invitation. Inviting agents to register

that are already part of the Exchange database will cause duplicate records for the same location which can lead to routing

issues of the order.

Below is some Exchange vocabulary users will see on the website. Understanding these will help users when making

selections and/or initiating an invitation:

Provider (a.k.a. Settlement Provider/Agency): Office location that is handling the transaction.

Includes Attorney as well as Escrow offices.

Agent: Individual Agent within a registered provider office location.

Party ID: A unique number provided to each registered office location. This number is not only used to identify the

Provider in Exchange by the Lender but it’s also how Black Knight identifies them as registered agencies.

Agency/Primary Contact (a.k.a. Administrator): Person responsible for completing the registration for the office

location. This user will receive access to the administrative website and manages:

Company billing information.

Accepts Network and Financial Agreements with Black Knight.

Access for each individual agent within that location.

IMPORTANT TIPS:

If the Lender will be initiating an invitation, they should ensure they have the correct information of the

Agency/Primary Contact to complete the invitation.

Each settlement provider office location only needs to be registered once.

If placing the order for both Title and/or Closing & Escrow Services, these steps will be taken further in

the process, prior to submitting the new order.



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Search for a Provider

If the Provider is not listed in the drop down menu, follow the steps below to search the database.

Step 1:

Click on the Search for a Provider link to search by Agency first.

A Provider is required.

An Agent is not required.

o Provider must be selected before an Agent can be selected.

o Office location must be registered before an Agent can be invited.

Step 2: Begin Search

Select the State the vendor does business in (and/or) Agent’s email.

o If only a State is chosen, the results will display every state they do business in. Users may use the Agency

State filter to narrow down their location.

Users may also enter the Agency’s Party ID.

Hint: For best results, contact the Provider and ask them for their PARTY ID, this will narrow down the results for

that specific Provider.

Click Search.



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Step 3: Narrow Search Results

If the PARTY ID was provided, the Search Results will narrow down to the specific office location. No additional filters needed. If the search was broader, users may click on the Advanced Search Results Filters to help them narrow down the results.

Step 4: Select the Provider.

It is critical that the correct provider office location is identified. An incorrect choice will affect the routing of the order. Best Practice: Call the Provider to confirm the Party ID. If the Provider does not know the Party ID, ask them to provide their Street Address.

Make a selection by clicking the radio button for the correct provider.

Once selected, click on Assign Provider.

Users may also click on the icon to view/select registered agents within that location. Once selected, User will be returned to the New Order Screen and will continue with submitting the new order. If the Provider is not found, click on Invite New Provider/Agent. This will allow users to invite a Settlement Provider or an

Agent to register with Exchange.



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Status Descriptions

Within the Provider Search Results, each Provider and Agent will have a Status of the registration.

In this section, we’ll provide a quick reference and recommendation to help the Lender understand if and when they should select a Provider with a certain status.

Status Display in

Search

Results

Available

for

Selection

Description Recommended Course of Action

Active Yes Yes Provider account profile

is complete and the

provider is available to

process order requests

on this account

Select if that is the correct Provider

Inactive Yes No Provider account profile

is incomplete, once the

provider has completed

their account profile

they will be able to

proceed with the order

request

Call Provider and confirm the Party ID

If the Provider has another Party ID, please search by the new Party ID

If Provider confirms the Party ID is inactive, inform Provider to contact Exchange to activate their account

Pending Yes Yes Provider account status

is currently pending and

is unable to process

order request on this

account

Continue with selection. This will trigger a

reminder email to the client. Inviting the Agent again,

will only create a duplicate check and may delay the

process further



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Initiating an Invitation for a New Provider

Selecting the Invite New Provider/Agent link will allow the Lender to initiate an email invitation to a new Settlement Provider

inviting them to register with Exchange. Reminder: If the Lender is inviting a Settlement Provider to register the office location, they must have the information of who will take on the Administrative Role, as described at the beginning of this document.

When ready, click on Invite New Provider/Agent link. The Lender will receive a pop-up and must complete the required

information to initiate the invitation.

Invitation has 3 tabs:

1. Agency Information =

Company Information

2. Agency Contact =

Primary/Administrator

3. Agent Information =

Individual Agent/Closer.

Users may choose to make

this the same as Agency

Contact

It’s CRITICAL a correct phone number is entered.

This will be used to verify the identity of this Provider and/or the Agent.



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Click the Initiate Invite button when ready

o Exchange will now do a quick search of the database to ensure this Provider is not already part of the

database.

o If Exchange has found a potential company or user who is already registered, then the user will receive a pop-

up that needs to be addressed. This will be discussed in the next section.

Lender will be returned to the New Order Screen.

Invitation will be routed to the Provider when the Lender submits the new Title and/or Closing Escrow order.

If both a Provider and an Agent were invited:

o The Provider will be the first to receive the invite. The office location must register first.

o Once the registration is complete for the Provider, the invitation will then route to the Agent. They will take

minimal steps to register themselves.

o The example below shows how the New Order Screen will look once the invites are initiated for both.

Users do not need to invite an Individual Agent.

Lender Options for an Individual Agent:

Submit the new order with only the Provider selected.

o Contact the Agent and inform them to ask the Administrator to set-up their user access.

Once the user has access, the order will already be there and they can manage it when the registration is complete.



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Duplicate Check Process

During the process of the Lender submitting the registration invitation, Exchange will run checks to ensure neither the Provider

nor an Agent have already registered with Black Knight. How the Lender needs to address this potential duplicate will vary on

the level of integration the company has.

Lender Exchange Website

A Lender who initiates a registration invitation through the Exchange website, will receive a pop-up when they click on the

Initiate Invite button of the invitation:

Take action:

1. Review potential duplicate.

2. If the results are indeed the Provider the Lender intended to choose, make a selection from the list by clicking in the

radio icon within the first column.

3. Click Choose Provider.

a. This action will cancel the initiated invitation and route the new order to the selected Provider.

4. If the Provider is not the intended recipient, you may choose to click Send Original Invitation.

a. This will allow the invitation to move forward as submitted.

b. Once the Provider completes the registration, they will then be able to manage the order submitted.



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Integrated Lenders

Lenders who have a level of integration with the Exchange software through their own internal systems will need to address

potential duplicates through the Exchange website.

When a potential duplicate is found, log into the Exchange website. https://Lender.RealECExchange.com

Users will have the ability to address the potential duplicate in one of two locations, Order Summary page of the order or the

Pending Providers Dashboard that will be explained in the next section.

Order Summary page

Once the order has been searched for, in the Order Summary page you will see the 3315 Potential Duplicate event.

Possible action:

1. Click on the Review button of the 3315 Potential Duplicate event name.

2. If the results are indeed the Provider the Lender intended to choose, select Provider by clicking in the radio icon.

3. Click Choose Provider.


4. If the Provider is not the intended recipient, you may choose to click Send Original Invitation.

a. This will allow the invitation to move forward as submitted.

b. Once the Provider completes the registration, they will then be able to manage the order submitted.

Lenders may also take action through the Pending Providers Dashboard. We will discuss further in the next section.

https://lender.realecexchange.com/



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Pending Providers Dashboard

The Pending Providers Dashboard displays all registration orders that were initiated by a Closing Insight Lender only. These

are registrations that are pending because the Provider has not yet completed the registration process. Users can send a

reminder email to the Provider, change the Provider for an Order, address any duplicates or cancel the entire order.

To access, click on the Pending Providers button from the Order Dashboard.

Note: The Pending Providers dashboard does

require a user to have the correct permissions to make any edits.

Users will receive a toast message in the corner of the screen upon launching the

dashboard.

All columns (except Action) are sortable by ascending or descending order.

Search for a Provider by Product Name, Loan Number or Transaction ID. Wildcard searches are accepted.



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Available Actions

The choices that will be available in the Action column will be dependent on what is displaying in the Providers Status

column.

Provider Status and Available Actions

The following is a list of the different statuses and available actions that can be taken with any registration that has not been

completed. The actions will be performed in the same manner and will be discussed in the next section.

Note: The actions that are bold and underlined are links. Click on any available action to be redirected to that section.

1. Profile Incomplete: Provider has not yet completed the registration process.

a. Possible Actions:

i. Resend Email

ii. Edit Provider or

iii. Cancel Order

2. Potential Duplicate: Black Knight has identified a Provider with similar information in the database.

Users need to review and resolve any potential duplicates.


i. Resolve Duplicates

ii. Cancel Order

3. Pending Registration: Provider has not completed the registration process.


i. Resend Email

ii. Edit Provider or

iii. Cancel Order



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Resend Email: This will send out another

reminder email to the invited Provider.

Enter comments needed.

Click Submit.

A toast Message will appear:

Cancel Order: This will cancel the order.

Enter a Reason Code from the drop

down.

Click Submit.

A toast message will appear:



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Edit Provider: Allows users to update

the Provider information or choose a new provider for the order.

Make edits accordingly.

Click Save Changes.

Allows users to invite a

new provider.

Click here to review the

steps.



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Resolve Duplicates: A potential duplicate was identified. Users need to review and resolve the potential duplicate.

1. Choose Provider: Is the intended recipient.


b. This will trigger the

3316 Confirm Duplicate

event.

2. Send Original Invitation: Is not the

intended recipient.

a. This will allow the invitation

to move forward as

submitted.

b. This will trigger

3317 Reject Duplicate

event.

Provider Registration Workflow

The registration process has 2 parts and should not take the Provider longer than 10 minutes to complete.

Users will be kept informed of the registration’s progress through the Event Codes that will auto-generate on the order the registration was initiated from.

See the Appendix at the end of this document for a listing of these new events.



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Title, Closing and Document Signing Events (Non-Closing Insight Orders)

Event Code

Event Name Originator of Event

Event Definition Can this event be used with all orders?

130 Order Accepted by Provider

Provider Event is auto-generated when the Provider has accepted the order from the Lender

Yes

140 Order Not Accepted by Provider

Provider Event is auto-generated when the Provider has rejected the order from the Lender

Yes

150 Product Delivered by the Provider

Provider Provider adds this event when they are ready to deliver the final product

No – Only the Title Order

180 Document Delivered by the Provider

Provider Provider adds this event when they need to send general documentation to the Lender

Yes

220 Comment Lender and/or

Provider

Lender and/or Provider add this event to provide a general comment on an order

Yes

222 Comment Action Required

Lender and/or

Provider

Lender and/or Provider add this event when they need the opposite party to take some type of action

Yes

240 Service Cancelled

Lender and/or

Provider

Lender and/or Provider add this event to cancel the order request

Yes

310 Rescheduled Lender and/or

Provider

Lender and/or Provider add this event if the borrowers closing needs to be rescheduled.

No – Only the Document Signing Order

325 Loan Contact Update

Lender Lender adds this event to inform the Provider when the Lender contact has changed

Yes

406 Closing Statement Distributed

Provider Provider adds this event, in response to the Lenders 431 Event. This will also be the initial submission of fees to the Lender.

No – Only the Closing/ Escrow Order

410 Order Assigned Information

Provider Provider adds this event to advise the Lender of the Signing Agents assignment and contact information


431 Closing Instructions

Lender Lender adds this event to deliver the initial data and fees for the Closing Insight portal. In addition, the Lender may also add the Adobe PDF version of the Closing Instructions.


432 Closing Statement Modifications Requested

Lender / Exchange

Exchange will auto generate this event when the Lender submits modifications for the Closing Disclosure to the Provider. Event is generated when actions are taken within the portal.



Provider / Exchange

Exchange will auto generate this event when the Provider submits modifications for the Closing Disclosure to the Lender. Event is auto-generated when actions are taken within the portal. This event is exclusive to the Closing Order


434 Closing Statement Approved by Lender

Lender / Exchange

Exchange will auto generate this event when the Lender has finalized the collaboration in the portal. This event will notify the Provider that the Lender has approved the Closing Disclosure. This event is exclusive to the Closing Order




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Event Code



435 Closing Statement Distributed by Lender

Lender / Exchange

Exchange will auto generate this event when the Lender has finalized the collaboration. This event will carry the final Closing Disclosure data. This event is exclusive to the Closing Order


460 Document Attached by Customer

Lender Lender will generate this event when they need to deliver any documents to the Provider

Yes

500 Curative Cleared

Provider Provider will add this event which will notify the Lender that the Title is cleared and the order is complete. This event may also affect the Title Order Status


734 Provider Disbursed Funds

Provider Provider will add this event to advise the Lender that funds have been disbursed and will provide disbursement details. This event is exclusive to the Closing Order


760 Document Package Delivered by the Customer

Lender Lender will add this event when they are ready to deliver the Closing Package. The event will carry the Closing Package to the Provider


780 Final Docs Posted

Provider Provider will add this event to send the signed closing package to the Lender


Closing Insight Related Events

Event Code



130 Order Accepted by Provider

Provider Event is auto-generated when the Provider has accepted the order from the Lender

Yes

140 Order Not Accepted by Provider

Provider Event is auto-generated when the Provider has rejected the order from the Lender

Yes

150 Product Delivered by the Provider

Provider Provider adds this event when they are ready to deliver the final product


180 Document Delivered by the Provider

Provider Provider adds this event when they need to send general documentation to the Lender

Yes

220 Comment Lender and/or

Provider

Lender and/or Provider add this event to provide a general comment on an order

Yes

222 Comment Action Required

Lender and/or

Provider

Lender and/or Provider add this event when they need the opposite party to take some type of action

Yes

240 Service Cancelled

Lender and/or

Provider

Lender and/or Provider add this event to cancel the order request

Yes

310 Rescheduled Lender and/or

Provider

Lender and/or Provider add this event if the borrowers closing needs to be rescheduled.




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Event Code



325 Loan Contact Update

Lender Lender adds this event to inform the Provider when the Lender contact has changed

Yes

406 Closing Statement Distributed

Provider Provider adds this event, in response to the Lenders 431 Event. This will also be the initial submission of fees to the Lender.


4061 Confirm Delivery of 406 with Analytics Results

Exchange / Provider

RealEC will auto generate this event when the Agent clicks on the Submit to Lender button within Closing Insight. This event will confirm the latest information was sent to the Lender.


4064 Analytics response to Lender Validation

Exchange / Provider

RealEC will auto generate this event when the Agent clicks on the Analyze button within the Closing Insight portal.


410 Order Assigned Information

Provider Provider adds this event to advise the Lender of the Signing Agents assignment and contact information


431 Closing Instructions

Lender Lender adds this event to deliver the initial data and fees for the Closing Insight portal. In addition, the Lender may also add the Adobe PDF version of the Closing Instructions.


4311 Confirm Delivery of 431 with Analytics Result

Exchange / Lender

RealEC will auto generate this event when the Lender clicks on the Submit to Agent button within Closing Insight. This event will confirm the latest information was sent to the Agent.


4314 Analytics response to Lender validation

Exchange / Lender

RealEC will auto generate this event when the Agent clicks on the Analyze button within the Closing Insight portal



Lender / Exchange

RealEC will auto generate this event when the Lender submits modifications for the Closing Disclosure to the Provider. Event is generated when actions are taken within the portal.


4321 Confirm Delivery of 432

Exchange / Lender

RealEC will auto generate this event when the Lender clicks on the Submit to Agent button within Closing Insight. This event will confirm the latest information was sent to the Agent.


4324 Analytics Response to Lender validation

Exchange / Lender

RealEC will auto generate this event when the Lender clicks on the Analyze button with the Closing Insight portal



Provider / Exchange

RealEC will auto generate this event when the Provider submits modifications for the Closing Disclosure to the Lender. Event is auto-generated when actions are taken within the portal. This event is exclusive to the Closing Order




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Event Code



434 Closing Statement Approved by Lender

Lender / Exchange

RealEC will auto generate this event when the Lender has finalized the collaboration in the portal. This event will notify the Provider that the Lender has approved the Closing Disclosure. This event is exclusive to the Closing Order


435 Closing Statement Distributed by Lender

Lender / Exchange

RealEC will auto generate this event when the Lender has finalized the collaboration. This event will carry the final Closing Disclosure data. This event is exclusive to the Closing Order


438 Enable CI Collaboration

Lender Lender will add this event if the initial order was not submitted with Closing Insight enabled. By the Lender adding this event, the Closing Insight portal will be enabled. This event is exclusive to the Closing Order


439 Request to Reopen Not Accepted

Lender / Exchange

RealEC will auto generate the event if the Lender does not accept the request to reopen the CD from the Provider. This event is exclusive to the Closing Order


460 Document Attached by Customer

Lender Lender will generate this event when they need to deliver any documents to the Provider

Yes

500 Curative Cleared

Provider Provider will add this event which will notify the Lender that the Title is cleared and the order is complete. This event may also affect the Title Order Status


734 Provider Disbursed Funds

Provider Provider will add this event to advise the Lender that funds have been disbursed and will provide disbursement details. This event is exclusive to the Closing Order


760 Document Package Delivered by the Customer

Lender Lender will add this event when they are ready to deliver the Closing Package. The event will carry the Closing Package to the Provider


780 Final Docs Posted

Provider Provider will add this event to send the signed closing package to the Lender




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Settlement Agent/Provider Registration Events

Listed in the table below are events used when the Lender invites a new Provider or Agent to register.

Event Code

Name Description Recipient

3301 Invitation Routed Exchange sends this event to indicate the invitation email was sent to the Service Provider contact to start Service Provider registration.

Lender Agency

3302 Invitation Reminder Exchange sends this event to indicate the Service Provider has not initiated the Service Provider registration.

Lender

3303 Provider Registration Complete

Provider has entered the required credentials to logon. Lender Agency

3306 Registration Sent to Exchange for Processing (Agency)

Exchange sends this event to indicate the Service Provider registration data collection is complete. The event triggers communication to internal Exchange departments, the lender, and the service provider primary contact. The event also carries the full Service Provider registration data for storage within iFolder.

Lender

3309 Provider Registration Validated

Exchange sends this event to indicate that Exchange approved the Service Provider’s application.

Lender Agency

3312 Provider Eligible Indicates that the Agency registration process has begun and has been completed. Additionally, at least one Agent has completed registration and has undergone necessary training and is considered eligible.

Lender Agency

3313 Agency Registration In Process

Indicates that the Agency registration process has begun but has not completed.

Lender Agency



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Change Record

Version Date Impacted Section Description Author

1.0 11/4/14 All Sections Initial draft S. Vizcarra

1.1 3/13/15 All Sections Updated with new logo & updated color scheme

S. Vizcarra

1.2 4/1/15 All Sections Updated screenshots and functionality

S. Vizcarra

1.3 11/13/16 All Sections Updated screenshots & functionality S. Vizcarra

2.0 4/10/17 All Sections Updated template & functionality S. Vizcarra

3.0 10/27/17 All Sections Updated template D. Irby



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This proposal is neither an offer nor intended by Black Knight, upon acceptance by the intended recipient, or otherwise, to create a binding agreement with Black Knight. Such an agreement shall be reflected only by a definitive contract, executed by both parties.

Trademarks All trademarks are the property of their respective owners. Company, product and service names used within or supplied with this document may be trademarks or service marks of other persons or entities. Copyright

© 2017 Black Knight Financial Technology Solutions, LLC. 601 Riverside Avenue Jacksonville, Florida 32204, USA All rights reserved.