EXCELLENCE CANADAUNIVERSITY OF WATERLOO

LIBRARY PILOT

April 22, 2014

Excellence Canada – University of Waterloo Library Pilot

THE WATERLOO STRATEGIC PLANEIGHT THEMES

Experiential Education

Entrepreneurship

Transformational Research

Academic Programming

Internationalization

Student Experience

Employer-Employee Relationship

Value System

Excellence Canada – University of Waterloo Library Pilot

ROBUST EMPLOYER-EMPLOYEE RELATIONSHIP: OBJECTIVES

• Be a destination of choice for superior individuals seeking employment

• Enable staff to fulfill their potential in a career at the university

• Foster employee engagement

Excellence Canada – University of Waterloo Library Pilot

A DESTINATION OF CHOICE FOR EMPLOYMENT

• What does it take to become an employer of choice?

Comparison with the market

Comparison against external standards

• “Employer of choice” to whom?What do the people we want, want?

What are we prepared to do to attract them?

Excellence Canada – University of Waterloo Library Pilot

Employer of Choice

• Recruitment• Reputation• Competitive• Fair practices• External Standards• Excellence

Canada• Life balance

Career Enhancement

• Meaningful jobs• Work experiences• Competencies• Management &

leadership• Succession

planning• Employee

engagement

Excellence Canada – University of Waterloo Library Pilot

Excellence Canada – University of Waterloo Library Pilot

Excellence, Innovation and Wellness

Excellence Canada – University of Waterloo Library Pilot

THE 8 EXCELLENCE CANADA PRINCIPLES

1. Leadership Involvement

2. A primary focus on the customer experience

3. Co-operation, teamwork, and continuous learning

4. A focus on excellence, innovation and wellness

5. A focus on continual improvement

6. Commitment to fact-based decision-making through the use of data and measurement

7. Commitment to corporate social responsibility

8. Commitment to good governance, including enterprise risk management, and financial controls

Excellence Canada – University of Waterloo Library Pilot

THE 6 EXCELLENCE CANADA DRIVERS

1. Leadership and Governance

2. Strategy and Planning

3. Customer Experience

4. People Engagement

5. Process and Project Management

6. Partners and Suppliers

Excellence Canada – University of Waterloo Library Pilot

EXCELLENCE CANADA STANDARD

• A progressive implementation model with four levels

• Bronze, Silver, Gold & Platinum• Campus-wide implementation• Bronze foundational level first to be

implemented• Library will be the Bronze level pilot

Excellence Canada – University of Waterloo Library Pilot

“This is about building on the good work you are already doing.”

Extending the work of the Library Review

Excellence Canada – University of Waterloo Library Pilot

CURRENT LIBRARY CONTEXT

To complete the strategic Library Review, we will among other things: 

Prepare for a renewed annual planning and

priorities setting process

Work to align with, support, strengthen, and

leverage the MCR goals [now: Waterloo

Strategic Plan & themes]

Build capacity where gaps exist

Excellence Canada – University of Waterloo Library Pilot

WHY THE LIBRARY?

• A large, diverse cross-section of employees

• A microcosm of the campus employee community

• The Library’s strategic directions align well with the campus Strategic Plan & eight themes

Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT OPPORTUNITIES

Early adopter advantages

Campus & external support for the process

Benefits the campus community

Modelling organizational best practices

Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT OPPORTUNITIES

Excellence Canada Standard enables the Library to:

Extend the work of the Library Review and further build our capability to realize our ambitions

Validate our organizational strength and effectiveness in the context of a national excellence framework

Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT OPPORTUNITIES

Achieving Bronze certification will: Be based on the engaged approach modelled in the Library Review

Recognize and further develop the Library as a rewarding, satisfying place to work

Inform our next steps of employee and service development in the Library

Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT DELIVERABLES

• Bronze Certification• Solid foundation for Silver Certification• Staff communication & engagement plan• Enhancement of processes and development of

a decision-making framework• Broad campus communication regarding the

initiative• Groundwork laid for other departments &

faculties• Documentation for campus

Excellence Canada – University of Waterloo Library Pilot

PILOT PROJECT – TIMEFRAME & NEXT STEPS

• Project charterSteering Committee

Project Implementation Team

• Replicate the Library Review approachOpen & engaged

Iterative & evolving

Strategic & forward looking

• Baseline survey• Gaps analysis retreat• Web site

Excellence Canada – University of Waterloo Library Pilot

Excellence Canada – University of Waterloo Library Pilot

Enabling Student Success

Advancing Research and Scholarship

New Spaces for New Times

Mission Statement and Values

Excellence Canada Standards and Framework

New Skills for New Times

Q&A