EPSS is:EPSS is:

• just enough• just in time• at point of need• intrinsic to the

system

• electronic• controlled by the user• reduces need for prior

training• reduces on-going support

need

EPSS minimizes external EPSS minimizes external

support and maximizes support and maximizes

intrinsic supportintrinsic support

3 Dimensions of EPSS3 Dimensions of EPSS

• Performance-Centered DesignPerformance-Centered Design

• Performance SupportPerformance Support

• Knowledge SupportKnowledge Support

Dynamic DisplayDynamic Display

User checklistUser checklist

Teacher Mode - waits for user input

Demo Mode - no user input is required

Quicken’s Report Function

Pre-structured Queries

On-Demand Video Tours

Video Quick Tours

Advantages of EPSSAdvantages of EPSS

• Accommodates different types of learners

• Integrates information, advice and learning experiences with the work context / task process

• Many projects have a six month ROI or less