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BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
CONSUMER HANDBOOK
CORPORATE OFFICE
K. R. CIRCLE, BANGALORE-560 001
BLANK
3
Table of Contents
About Us ............................................................................................................................ 4
Company Profile..................................................................................................................... 4
Our Network .......................................................................................................................... 4
Our Mission and Vision ..........................................................................................................4
Basic Awareness ................................................................................................................. 5
How does electricity reach your home? ............................................................................ 5
What is power crisis? .........................................................................................................5
How does BESCOM work during power failure? ...............................................................5
Our Services ....................................................................................................................... 6
Getting a New Connection.....................................................................................................6
Changing the Name (Transfer of an Installation) .................................................................. 6
Rebate to Consumers.............................................................................................................6
Rebate on installing solar water heaters ........................................................................... 6
Rebate for institutions involved in social welfare .............................................................6
Disconnecting and Reconnecting Power Supply.................................................................... 6
Reconnectioncharges........................................................................................................7
Changing Sanctioned Load.....................................................................................................7
Mode of Payment .................................................................................................................. 7
Energy Conservation and Safety Issues ................................................................................. 8
Energy saving awareness ...................................................................................................8
Tips on energy conservation..............................................................................................9
Safety is our concern........................................................................................................10
Customer Care Initiatives.....................................................................................................10
24 X 7 Customer Care Helpline ........................................................................................10
SMS‐based complaint management system ...................................................................11
Interactive website ..........................................................................................................11
Customer Interaction Meeting (CIM) ..............................................................................11
Complaint register system (Soujanya Counters) .............................................................11
Facebook ..........................................................................................................................12
Consumer Grievance Redressal Forum ............................................................................. 12
Complaint to Consumer Grievance Redressal Forum (CGRF)..............................................12
Appeal to Ombudsman..................................................................................................... 12
Frequently Asked Questions (FAQs).................................................................................. 13
Contact Details ...................................................................................................................31CIM Schedule......................................................................................................................32
About Us
Ø
Ø
Ø
Company Profile
In 1999, the Government of Karnataka introduced Reforms in the Karnataka
Power Sector by enacting the Karnataka Reforms Act. As the first step, the
erstwhile Karnataka Electricity Board, which was responsible for power
transmission and distribution within the State of Karnataka was corporatized as
Karnataka Power Transmission Corporation Limited (KPTCL) with effect from
1.8.1999. Subsequently, the transmission and distribution functions of KPTCL
were separated. KPTCL remained as a transmission Company. Distribution of
power was entrusted to four regional distribution companies with effect from
1.6.2002 -- namely, BESCOM, HESCOM, MESCOM and GESCOM. One more
distribution company by name CESC was formed in Mysore with effect from
1.4.2005 by bifurcating the jurisdiction of MESCOM.
Our Network
BESCOM was created as part of a reform process that took effect on 01.06.2002. BESCOM was assigned with distribution of power in the districts of Bangalore Urban/Rural, Kolar, Tumkur, Ramanagar, Chikkaballapura, Chitradurga and Davanagere.
Our Mission and Vision
Our vision is to become Number One in Customer Satisfaction for power distribution in South Asia.
Our mission is to ensure absolute Customer Satisfaction and continued profit in the business by:
Ensuring complete Employee Satisfaction
Developing the infrastructure matching the growth, thus ensuring Reliable and Quality Power Supply.
Using the best technology in Communication and Best Practices in the Power Sector.
4
5
Basic Awareness
How does electricity reach your home?
1. Generation Facility: Most of the electricity is produced by turbine blades rotating at
speeds high enough to produce electricity in a generator. The blades can be rotated
by water, stream or wind.
2. High-voltage Switchyard: The electricity flows through metal conductor to a
switchyard where a Transformer steps up voltage for transmission.
3. Transmission Lines: Transmission Lines efficiently carry high-voltage electricity over
long distances to Substations.
4. Substations: At Substations, the high-voltage electricity is stepped down, so that it
can be distributed over smaller distribution lines to homes and businesses.
5. Distribution Lines: Distribution Lines carry electricity to neighbourhoods.
6. Transformer: Transformers reduce the voltage to a level that can be used in homes.
What is power crisis?
Power reaches you from substations through a line or a cable. At your end, power supply is
fed through cut-outs or fuses installed in your house or in a building near your meter. Power
failure occurs most commonly due to blown fuses or damaged cables. The fuse blows due to
short circuit or equipment overloading. Further, there may be problems with the line or cable
between the substation and distribution lines. These problems normally occur due to storms,
fallen trees or branches, bird interference, insulator failures, etc.
How does BESCOM work during power failure?
When the field staff members get information about faulty
lines or receive a consumer complaint regarding power supply
interruption, they first find and isolate the faulty area in the
feeder. Then, they restore power supply to the rest of the
feeder. The isolated feeder is then rectified by earthing both
sides of the faulty line and taking safety precautions for the
lineman to attend the fault safely. Once the fault is rectified,
the entire feeder is charged and power supply is normalized.
6
Our Services
Getting a New Connection
A consumer who wants to get a new connection has to first submit the following documents: Ø
Duly filled-in application form
Proof of ownership or occupation of premises along with voters ID card, PAN card or
ration card
Ø Power Supply Agreement
After the consumer submits these documents, a Field Officer will inspect the site for the
proposed connection. Once the documents are verified, the Field Officer prepares an
estimate and a Licensed Electrical Contractor (LEC) provides the wiring diagram. The wiring
diagram shows how the wiring will be done at the premises. Once the wiring is successfully
completed, the Field Officer inspects the location for a final time before approving the power
supply connection.
Changing the Name (Transfer of an Installation)
To change the name, register your RR Number/10 digit Account ID, name, address and
telephone number with a formal request letter at any Soujanya counter established in the
jurisdictional area Sub-division. The following documents should be submitted:
Ø Formal letter of request for Change of Name
Ø Copy of the Sale Agreement
Ø NOC from the builder, owner or society
Ø Sale deed and tax payment receipts
Ø Copy of last paid power supply bill
Ø Indemnity Bond
Rebate to Consumers
Rebate on installing solar water heaters
BESCOM has made it mandatory to install solar water heating systems in order to get a new
connection. New connections are not provided unless and until solar water heaters are
installed by the applicant. Additionally, a rebate of up to Rs 50/- per month is given to
consumers who have installed solar water heaters.
Rebate for institutions involved in social welfare
A rebate is given for installations registered in the name of a house, school or hotel meant
for the handicapped, aged, destitute and orphans or rehabilitation centres run by charitable
institutions.
Disconnecting and Reconnecting Power Supply
Disconnection of installations due to non-payment of bill will be done at the cutout of the
premises or at the pole, before 1:30 PM, after issuing three days’ disconnection notice
sticker in person to the occupant consumer or after pasting the sticker on the gate/door in case
the premises is locked. If the consumer produces clear proof of payment, the installation will not
be disconnected.
Reconnection charges
The following reconnection charges are levied in case of disconnection. These charges are
included in the monthly bill of the consumer.
Changing Sanctioned LoadThe procedure for sanction of additional power is the same as for a new installation
except that dues, if any, shall be cleared before sanction of additional power.
During the agreement period (normal or extended), the consumer is entitled to get
the contract demand/sanctioned load reduced by executing a fresh agreement.
Mode of PaymentBESCOM provides various options for its
Consumers to make their bill payments.
Any Time Payment (ATP)
BESCOM has around 90 ATP kiosks across Bangalore Urban and Rural and a few district headquarters that directly collect cash and Cheques from Consumers via touch screen facility.
Any Where Payment (AWP)
With the AWP mode, Consumers can pay their bills at any BESCOM counter and not necessarily in the counter of area to which they belong.
Electronic Clearance System (ECS) through banks
ECS is an electronic mode of payment to transfer funds from one bank account to another. BESCOM supports ECS with IDBI bank, Corp bank, ICICI bank, Axis bank and Citi Union bank.
Online Payment:
Consumers can pay bills online, using the following options:
The reconnection charges are listed in the following table:
Ø
Ø
Ø
Ø
7
Installation Type Charges
Single phase domestic installations undertariff schedule LT1 & LT2 (a)
Three phase domestic installations undertariff schedule LT2 (a) & single Phase commercial powerinstallations
Rs. 20/- Per installation
Rs. 50/- Per installation
All LT installations with three phase other than LT2 (a)
All HT and EHT installations
Rs. 100/- Per installation
Rs. 500/- Per installation
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Bill amount / month,assuming Rs. 5/- per unit
Rs. 48/- Rs. 6.6/-
Rs. 41.4/-
Rs. 496.8/-Approximate Lifetime Savings
Safety is our concern
Dos
ü Always use approved quality wires and cables that are ISI marked
ü Use insulated cutting pliers and screwdrivers while handling electric wires and equipment
ü Cover any bare portions of electrical connections with insulation tape
ü Always ensure that plug sockets are not within the reach of children
ü Always ensure that matching plugs and sockets are used to avoid loose contact and consequent heating and melting
ü Always use graded fuse or rated MCCB
ü Use three-pin plugs and sockets only and ensure that the third point (Ground) is earthed
ü Switch off lights and electrical appliances when not in use
Don’ts
û Do not dump garbage below power lines
û Do not fly kites near power lines
û Do not operate electrical switches and equipment with wet hands
û Do not park vehicles near transformer centers, ring main units, etc.
û Do not try to remove or chop trees fallen on electrical lines
û Do not touch snapped wires
û Do not cut trees or branches near overhead electric lines
û Do not climb electric poles
û Do not use guy wires tied to poles for drying clothes
û Do not tie banners or publicity material on electricity poles
û Do not touch the fencing around transformers
û Do not try to tie animals to electric poles or guy wires
û Do not energize fences
Customer Care Initiatives
BESCOM has implemented several initiatives in order to serve its consumers. These
initiatives are briefed below.
24 X 7 Customer Care Helpline
BESCOM has enriched its 24x7 Customer Care
Helpline using the latest technology and software
applications, along with an in-built automatic call
transfer system.
Consumers can call the Customer Care Helpline
on 080 2287 3333, which has 25 concurrent lines.
10
All comp
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further de
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laints registe
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the BESCOM
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etails.
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11
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At present there are 120 Customer Support Executives,12 Team Leaders, 4 Team Managers are working at Customer Service Cell(CSC). There are also shift Junior/Assistant Engineers along with Supporting staff working in CSC to help BESCOM Consumers
imparted.
12
BESCOM has initiated use of
Facebook to reach out to its
consumers, employees and
citizens. Most of the BESCOM
employees/officers are
members of Facebook, & this
community includes from MD to
field staff. Some of the active
pages are Namma BESCOM,
MD BESCOM etc. Facebook is
being used as a platform to
disseminate information about
new initiatives, power interruptions, Consumer Interaction Meetings, etc. In addition, issues
related to electricity supply, important circulars, meeting notices, proceedings and tender
notifications are being posted on Facebook.
Consumer Grievance Redressal Forum
Complaint to Consumer Grievance Redressal Forum (CGRF)
In case consumers are not satisfied with our service, they can make a representation to the
Consumer Grievance Redressal Forum (CGRF), which is a quasi-judicial body.
The objective of this regulation is to protect the interest of electricity consumers and to give
them an additional forum to voice their complaints and grievances.
For more details contact:
Chairman
Consumer Grievance Redressal Forum (CGRF)
Corporate Office, K.R. Circle, Bangalore-560001
Tele: 080 22343366
Email: [email protected]
Appeal to Ombudsman
If the consumer is not satisfied with the orders of the CGRF, he/she can make further
representation to the Ombudsman.
For more details contact:
The Ombudsman
Karnataka Electricity Regulatory Commission,
6th Floor, Mahalakshmi Chambers,
MG Road, Bangalore - 560001
Tel: 91-80-25320213, 214, 339, 765
Fax: 91-80-25320338 email:[email protected]
Email: [email protected]
13
Frequently Asked Questions (FAQs)
1. Why do I face power failures?
Power reaches you from a Substation through lines or cables. At your end, the power supply is fed through cut-outs or fuses installed in your house or in a building near your meter. Power failure occurs most commonly due to blown fuses or damaged cables. The fuse blows due to short circuits or equipment overloading. Further, there may be problems with the line or cable between the Substation and distribution transformer. These problems normally occur due to storms, fallen trees or branches, bird interference, insulator failures, etc. Please call our Customer Center on 080 22873333 or send us an SMS to 9243150000 to report a power failure.
2. How do I report a power failure?
You can contact our Customer Care Helpline on 080 22873333 to lodge a power failure complaint. You can also send text messages to 9243150000 to register complaints. The format for the text message is as follows:
BESCOM < Sub-division code> <Nature of complaint>
Example: BESCOM N2 No Power Supply since 10:10 PM
You can also register other power related complaints or even receive updates on the status of power restoration. The Customer Care Helpline Executive will call you to verify your call resolution.
3. How often do I need to follow up reporting of power failure?
Once you report a power failure, there is no need to follow it up. BESCOM personnel quickly start working on the issue. However, although we make all possible efforts to resolve issues as quickly as possible, it may still take time to restore power depending on the nature of the fault. You may ask the Customer Care Helpline to provide the estimated time of restoration. The Customer Care Helpline will provide this information once the problem is identified. If power is not restored within a few hours or if power is restored for your neighbours but not for you, then you may contact the Customer Care Helpline once again to get the latest status on the issue.
4. Why do my neighbours have power supply, while mine is still off?
The power supply to your neighbour may be supplied from a different transformer, feeder or phase, which is not currently facing any disruptions. Nevertheless, in cases where Power is restored in your neighbour’s house but not in yours, inform the issue to the Customer Care Helpline on 080 22873333 or send an SMS to 9243150000.
5. Can I use a portable generator during non-availability of power?
Residential Consumers can use generator sets in their homes during power outages or failures. However, Commercial and Industrial Consumers require a separate permission from the Government Electrical Inspectorate to do so. Generators should be connected in such a way that the power supply from the utility (BESCOM) and the power from the generator never become parallel. The generator should be connected after isolating the main supply through a double-throw switch to break the main circuit before the generator circuit is switched on. The generator should never be plugged or connected to the main supply inlet of a house. If it is connected in the same circuit, electricity will travel through the power line or transformer, which is dangerous to utility personnel working on the line. This switch is also necessary as it protects the generator set and appliances in the house when regular power supply is restored.
14
FAQs (contd ) …
6. What are the different voltage levels?
The declared voltages are as below:
Ø Low Tension Supply
� Alternating Current, single phase, 50 c/s, 230 volts between phase and neutral
� Alternating Current, 3-phase, 50 c/s, 400 volts between phases and 230 volts between phase and neutral
Ø High Tension Supply
� Alternating Current, 3-phase, 50 c/s, 4.6/11/13.2/33 KV and also 2.2 KV, 25 c/s depending on the voltage available in the area
Ø EHT Supply
�
Alternating Current, 3-phase, 50 c/s, 66/110/220/400 KV or 2-phase supply at 220 KV
7. What is Connected Load?
Connected load is the sum total of the installed (connected) capacities in KiloWatts (KW) of all the energy consuming devices that can be used simultaneously in a consumer’s premises. This is expressed in KW or KVA. If the ratings ar e in KVA, the same may be converted to KW by multiplying the KVA with 0.85. If the same or any apparatus is rated by the manufacturer in HP, the HP rating is converted into KW by multiplying it with 0.746.
8. What is Built-up area?
Built-up area is the sum of the building areas of each floor of the building, including the cellar. The area is measured between the external walls as per the actual construction or as per the sanctioned plan, whichever is higher.
9. What is a Multi Storied (MS) building?
A building that fulfils any of the following conditions qualifies as an MS building:
Ø Requisition load of 25KW or more
or
Ø Built-up area of the building is more than 500 sq meter
10. Should consumers provide space in their premises to erect transformers for MS buildings?
The space for transformers and other associated equipment are to be provided as specified in Karnataka Electricity Regulatory Commission (KERC) (Recovery of Expenditure for Supply of Electricity) Regulations 2004 and its amendments from time to time.
11. Why is the consumption of one consumer different from their neighbour who has the same equipment?
Even though the same electrical gadgets and appliances are used by two consumers, their usage patterns are not generally the same. Usage of electrical gadgets and appliances depend mostly on lifestyle, individual habits and personal preferences. So, electricity consumption of consumers is not the same.
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28. Who
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29. Whabill?
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19
FAQs (contd ) …
34. Why does a bill indicate nil or low units even though the consumption has been regular?
This irregularity may be due to a defective meter or metering installation. To avoid getting huge bills later on, bring this to the notice of the Sub-division immediately, by contacting the area Soujanya counter. Lower bills may also be due to wrong readings taken while billing. This may be due to human error, although every care is taken to avoid such errors.
35. Why does a bill appear to be in excess of the usual amount?
Normally, high bills are due to higher consumption because of some new electrical equipment, change of weather or festivals or other special occasions such as a marriage in the family. If none of these apply in your case, compare your unit consumption with earlier bills preferably for similar periods. Use the ready reckoner available on www.bescom.org to estimate your energy consumption.
Even if the unit consumption is normal, the bill amount can increase due to tariff revision or increase in FAC or government duty or tax. An excess bill could also be due to incorrect reading taken for billing or incorrect calculation. This can be verified by checking the reading on your meter. If you are not satisfied, then you can contact BESCOM Customer Care Helpline after which the matter is further investigated.
36. Does the BESCOM meter reader read the meters every month, or is the bill prepared on estimated consumption every month?
Yes, BESCOM meter readers read the meters of all consumers of an area on a specific date of the month, using Spot Billing Machines (SBMs). Only in cases of locked doors, burnt meters, or meter not recording, the average consumption of previous months will be considered for billing.
37. What might be the reason for the bill showing that units have been consumed even though the premises was unoccupied or locked for a long period?
If your bill shows a wrong reading, register a complaint at any Soujanya counter. On receiving the complaint, the meter reading is checked and the meter is tested. If meter tests healthy, it means that the meter had recorded correctly. The responsibility of the consumer’s main switch rests on the consumer. If someone has used electricity supply by tapping from the main switch, BESCOM is not responsible for the same. The owner has to pay the units recorded. It is, therefore, the owner’s responsibility to keep the meter secure, with access restricted to a few authorized persons.
38. How is billing adjustment made for a defective metering period?
When a dispute is raised by a consumer, the meter is tested after the payment of testing fees. If the meter is found to be beyond the tolerance limits, the testing fee will be
refunded. If the meter or metering installation develops a fault or ceases to register the actual consumption or maximum demand, the consumption during the defective period will be assessed based on the KERC guidelines and necessary correction will be given as applicable. If you see that the meter is not functioning correctly, report it to the authorities immediately, so that appropriate checking and rectification can be done. If the meter or metering installation is found to be tampered with, the company will assess the consumption and bill accordingly. A penalty will also be charged as per KERC regulations. If a consumer tampers with company’s installation, the person is liable for imprisonment and fine as per the electricity Act, 2003.
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FAQs (contd ) …
60. What do you mean by TOD meters and (TOU)?
Time of Day (TOD) metering, also known as Time of Usage (TOU) or Seasonal Time of Day (SToD) metering involves dividing the day, month and year into tariff slots and assigning higher rates at peak-load periods and low tariff rates at off-peak load periods. While this can be used to automatically control usage on the part of the consumer (resulting in automatic load control), it is often simply the consumer’s responsibility to control their own usage or pay accordingly (voluntary load control). TOD metering also allows utilities to plan their transmission infrastructure appropriately.
61. What is T&D loss?
It is transmission and distribution loss. These losses are attributed to the loss in transmission of electricity from the generating station to interface points situated between the transmission and distribution utilities on one side and the loss that occurs within the distribution network on the other side. These together are called T&D Loss.
62. What is Technical loss?
Technical loss means the loss inherent in electrical systems as all electrical devices have some resistance and the flow of current causes a power loss called I2R loss. It arises due to power dissipation in elements of electricity system components such as transmission and distribution lines, transformers and measurement systems.
63. What is Commercial loss?
Commercial losses are caused by actions external to the power system and consist primarily of electricity theft, pilferage, defective meters, errors in meter reading, wrong estimation of un-
metered supply, non-payment by customers, and errors in accounting and record-keeping.
64. What is AT & C loss?
It is Aggregate Technical and Commercial loss. It is nothing but the aggregate of billing and collection efficiency. The shortfall in billing and collection areas is aggregated as above.
65. What is tampering?
Tampering means unauthorised handling of meter/seals of meters, installations or usage of a tampered meter, current reversing transformer, loop connection or any other device or method which interferes with accurate or proper registration, calibration or metering of electric current or otherwise resulting in a manner whereby electricity is stolen or wasted; e.g. tampering of meter/metering cubical/CT/PT chamber seals, by providing fake seals on meter/metering
cubical/CT/PT chamber or loop for bypassing the meter by any means.
24
FAQs (contd ) …
66. What is ABT?
.Availability Based Tariff (ABT):
l It is a performance-based tariff for the supply of electricity by generators owned and controlled by the central/ state government
l It is also a new system of scheduling and despatch, which requires both generators and beneficiaries to commit to day-ahead schedules.
l It is a system of rewards and penalties seeking to enforce day ahead pre-committed schedules, though variations are permitted if notified one to one-and-a- half hours in advance.
l The order emphasises prompt payment of dues. Non-payment of prescribed charges will be liable for appropriate action.
67. What is Harmonics?
Harmonics is the distortion of the normal electrical wave form generally transmitted by non-linear loads. Switch Mode Power Supplies (SMPS), Variable speed motors, drivers, photocopiers, personal computers, laser printers and fax machines are examples of non-linear loads.
68. What are Prepaid Meters?
Prepaid meters are another method to pay for Electricity. A prepaid meter enables Consumers to buy Electricity units in affordable quantities before use. Prepaid meters work on the same concept as the cell phone system - pay as you use.
69. What are the different types of Prepaid Metering systems?
Ø Stand-alone systems Æ Key pad technology
Æ Swipe card technology
Ø Remote systems Æ SIM based (works on GSM or GPRS, 2-way communication)
70. Can I switch ON all the appliances once Power is restored?
As a precautionary measure, when power supply fails, you should switch OFF critical gadgets and appliances such as TVs, PCs, refrigerators, air conditioners, etc. Do not forget to switch OFF geysers too. When power is restored, it is recommended to switch ON the appliances and gadgets based on the requirements one by one.
71. Is it necessary to install Earth Leakage Circuit Breakers (ELCB)?
ELCBs can save your precious life. It is therefore recommended to have an ELCB installed in your house as it safeguards you and your family from electrical shocks due to faulty circuits or faulty appliances. In case of frequent tripping of the ELCB, electrical appliances and circuits should be checked by a licensed qualified electrician.
72. An ELCB with 30mA setting trips very often, thus causing inconvenience. Is it safe to install an ELCB with a higher setting?
Any leakage current over and above 30mA flowing through the human body becomes a part of the circuit, which can cause cardiopulmonary failure (stopping of breathing and heart function) at least for a short while. Hence, it is not advisable to install ELCBs of settings higher than 30mA. The cause of tripping and probable leakage in the circuit should be established and attended to.
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26
FAQs (contd ) …
77. Is it safe to use water to douse an electrical fire? What should be done in the event of a fire in Electrical wiring or gadgets?
No, water should never be used to douse the fire when the circuit on fire is live, that is, carrying Electricity. The Electricity supply should be switched OFF first (to make the circuit DEAD or DE -ENERGISED) before pouring water on the burning equipment/shock. It is recommended to keep small fire extinguishers in the house.
78. Is there a variation in consumption when equipment deteriorates?
Normally usage of energy is difficult to quantify in such situations. It mainly depends upon the appliance, the type of defect and the extent of deterioration in its performance. However, if there is any leakage of current and ELCB is not provided or is not working, then the energy consumption increases. This is both a financial loss and a risk to life. So, it is recommended to periodically get appliances checked.
79. Which appliances should I buy from the market?
To ensure safety, it is mandatory to buy and use appliances with an ISI mark. As per the CEI guidelines, tube lights, refrigerators with BEE 3 Star ratings shall be provided.
80. Can I use the electricity provided to my house for illumination on festivals or for some repair works?
Use of power within the consumer’s premises for temporary purposes for bona fide use is permitted, subject to the condition that the total load of the installation does not exceed the sanctioned load.
Where it is intended for temporary use for floor polishing and other such portable equipment in the premises having permanent supply, such equipment should be provided with an ELCB of adequate capacity.
81. What is Demand Side Management?
Demand Side Management (DSM) is a mechanism to influence customer’s CAPABILITY and WILLINGNESS to reduce electricity consumption. It is a utility program aimed at fine-tuning the energy consumption patterns of Consumers according to the utility’s energy production and distribution capacity.
82. What are the objectives of DSM?
DSM programs consist of planning, implementing and monitoring activities of electric utilities designed to encourage consumers to modify their level and pattern of electricity usage. DSM relies on a combination of high-efficiency equipment and efficient use of electricity through good operating practices. It implements policies and measures that serve to control, influence and generally reduce electricity demands. It aims to improve the electricity-using systems and reduce consumption while preserving the same level of service and comfort.
83. What is reliability and stability?
DSM provides enhanced reliability to the energy system by reducing the overall demand through energy efficiency and by reducing peak demand through dispatchable programs. It also reduces transmission and distribution costs relative to a supply side resource. DSM increases diversity of energy sources.
27
FAQs (contd ) …
84. What are the different programs under DSM?
Ø Energy Efficiency – The emphasis is on reducing overall energy consumption and peak demand over several years.
Ø Peak Load Management – The emphasis is on reducing peak demand consistently over a season.
Ø Demand Response – The emphasis is on reducing peak demand for short periods of time for a few days during a year.
85. What is BESCOM Efficient Lighting Program?
BESCOM Efficient Lighting Program (BELP) is a scheme under United States Agency for International Development (USAID) assistance to promote CFLs on a pilot basis (2006). Consumers can purchase CFLs directly from suppliers or on a monthly installment basis paid through BESCOM electricity bills.
86. What is BESCOM Efficient Irrigation Pump sets Program (BEIPP)?
BESCOM Efficient Irrigation Pump sets Program (BEIPP) was a pilot program launched from 2005 to 2006. The innovative BEIPP scheme was supported by International Copper Promotion Council (India) (ICPCI). In this program, 904 regular pump sets were replaced with energy-efficient pump sets. The vendors who supplied the energy-efficient pump sets gave farmers a 10-month installment option to purchase the pump sets. This program has since been closed.
87. What is Bachat Lamp Yojana Scheme?
Bachat Lamp Yojana is a scheme to promote CFLs in place of incandescent lamps under the CDM project announced by the Ministry of Power, Government of India. The scheme is known as BELAKU in Karnataka.
This scheme was implemented in Kolar and Bangalore Rural circles in 2011 through an empanelled agency of BEE, a Government of India undertaking.
A maximum of four CFLs per customer are to be distributed. Each CFL is distributed at a cost of Rs 15. A total of 37,01,368 CFLs were distributed to 9,70,758 households in the above two circles.
88. How is BBMP coordinating with BESCOM for DSM activities?
BBMP was requested to reduce the consumption of energy for street lights, hoardings, parks, etc. Some of the guidelines for reducing energy consumption are as follows:
Ø Switch on street lights just at dusk, that is, at 6:30 PM; switch off the lights just before sunrise, that is, by 5:30 AM.
Ø Switch off lights (except for security lighting) in parks and gardens immediately after the public exit in the evenings, that is, by 8:00 PM.
Ø Take action for reducing 50 percent power on hoardings, boards and advertising illumination.
Ø Make provision for dimmers for street lights. Put these lights on three phases so that alternative street lights are on in different phases with a facility to switch off these lights whenever necessary.
Ø Switch off a third of the street lights on high masts after 10:00 PM.
28
Demand based tariff(optional) wheresanctioned load is
above 5 KW but below50 KW, Fixed Charges is
620 Ps /unit
501 to 1000 units 470 Ps/unit
0 to 500 units 400 Ps /unit
150
Rs. 60 per KW of
billing demand
Rs. 45 per KW of billing demand
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720 Ps /unit
TARIFF DEMAND
CHARGES
Rs.180/kVA of billing demand/monthTOD Tariff at the option of the Consumer
22.00 Hrs to 06.00 Hrs
06.00 Hrs to 18.00 Hrs18.00 Hrs to 22.00 Hrs
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Rs.180/kVA of billing demand/month 480 paise per unit for all the units
Rs.180/kVA of billing demand/month 460 paise per unit for all the units
For the first one lakh units For the balance units
510 paise per unit 540 paise per unit
Rs.180/kVA of billing demand/month 480 paise per unit for all the unitsFor the first two lakh units For the balance units
670 paise per unit 700 paise per unit
For the first two lakh units For the balance units650 paise per unit 680 paise per unit
22.00 Hrs to 06.00 Hrs06.00 Hrs to 18.00 Hrs 0
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ENERGY
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Rs.180/kVA of billing demand/month
Rs.170/kVA of billing demand/month
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Rs.190/kVA of billing demand/month
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67
HP
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Time of Day
Railway Traction and Effluent Treatment Plants
HT-3(a)(iii) Rs.10 /HP/PM of sanctioned load
85 paise/unit
85 paise/unit
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How to use CIM
BangaloreNorth
Name of theCircle
BangaloreSouth
BangaloreEast
BangaloreRural
Kolar
Tumkur
Davanagere
Monthly Schedule3pm to 5pm
on all days mentioned below(even if it is a holiday)
080-2244 7249
Sub Division:S1Location: S1 subDivision Office, No. 209,45th Cross, Jayanagar8th Block, Sangam Cicle,Bangalore-11.
Sub Division:S2Location: S2 SubDivision Office,Wilson Garden, 7thCross, Bangalore-27.
080-2222 6936
Sub Division:S6
Location: S6 Sub
Division Of fice,
38th Main, 14th Cross,
I Phase, JP Nagar ,
Bangalore-78.
080-2654 9050 080-2663 9476 080-2553 2339
Sub Division:S3Location:S3 sub Divisionoffice, No. 435, 11th Main,4th Cross, V.S.Building,Opp.Viveknagar PoliceStation,Viveknagar,Bangalore - 47.
080-2571 6045
Sub Division:S7Location : S7 SubDivision Office, Next toHAL Children’s Park,HAL Old Airport Road,Bangalore-17.
080-2522 0806
Sub Division:S9Location: S9 SubDivision Office, Opp.Devegowda Petrol Bunk,Banashankari 2nd Stage,Bangalore - 71.
080-2671 5144
Sub Division:S12Location: S12 Sub DivisionOffice, 1st A Cross, BehindBrigade Gardenia ApartmentGowravanagara, 7th Stage,JP Nagar, Bangalore-78.
080-2685 2741
Sub Division:S5Location: S5 SubDivision Office,4th Cross,ISRO layout,Bangalore-78.
080-2666 6868
Sub Division:S8Location: S8 SubDivision Office, KudlluGate, Hosur Main Road,Near Munireddy KalyanaMantapa, Bangalore-68.
080-2573 5623
Sub Division:S11Location: S11 SubDivision Office, Ground Floor,24th Cross,Parangi Palya,Sector-2, HSR Layout,Bangalore-105.
080-2258 4384
080-2332 4232
Sub Division :C1Location: C1 SubDivision Office,BCC Complex,Rajajinagar ,Bangalore-10.
080-2675 6491
Sub Division : W1Location : W1 SubDivision Office,50 FeetRoad,Avalahalli, BDALayout, Opp. BDA Park,Bangalore-78.
080-2836 1551
Sub Division : N4Location: N4 SubDivision Office, No. 488,Peenya - l l Stage,Bangalore - 58
080-2333 4199
Sub Division: N6Location: N6 SubDivision Office, NearDoddanna School, MagadiMain Road, Sunkadakatte,Bangalore - 91
080-2358 2122
Sub Division : N1Location:N1 SubDivision Office, NearNRS, Rajajinagar,Bangalore-10.
080-2332 4885
Sub Division : W6Location: W6 SubDivision Office,Byatarayanapura,Opp. Traffic PoliceStation, Mysore road,Bangalore-26.
080-2674 8706
Sub Division : N5Location: N5 SubDivision Office, NearSRS Gate, I Stage,Peenya, Bangalore-58.
080-2839 4283
Sub Division : C6Location: C6 SubDivision Office, HMTMain Road, Mattikere,Bangalore-54.
080-2360 1607
Sub Division : N2Location:N2 SubDivision Office,KHB Colony,Vijayanagar,Bangalore-40
080-2311 1276
Sub Division : C2Location: C2 SubDivision Office,13th Cross,Malleshwaram,Bangalore-03.
080-2334 1286
Sub Division : C5Location: C5 SubDivision Office,Kaval Byrasandra,L.R.Bande RoadBangalore-32.
080-2365 1515
Sub Division : N3Location: N3 SubDivision Office, No.98Basaveshwaranagar,III Stage, Opp.Gangamma ThimmaiahChoultry, Bangalore-79.
080-2322 8823
Sub Division : W7Location: W7 SubDivision Office, SLNComplex, Mysore Road,Kengeri, Next toKrishnapriya ConventionHall, Bangalore-60.
080-2848 5876
Sub Division : C3Location: C3 SubDivision Office, Opp.HMT Hospital,Jalahalli,Bangalore-13.
080-2345 2535
Sub Division : N7Location: N7 SubDivision Office,J,C.NagarBangalore-86.
080-2319 1650
Sub Division : W2Location: W2 SubDivision Office,No. 11, Sirsi Road,Chamarajapete,Bangalore-18.
080-2670 6820
Sub Division : C7Location: C7 SubDivision Office,Yelahanka, PoliceStation Circle, B.B.RoadBangalore-64.
080-2846 3541
Sub Division : C4Location: C4 SubDivision Office, HGHLayout, Ganganagar,Behind Cake Palace,Bangalore - 34.
Sub Division:E1Location:E1 Sub DivisionOffice, Pillanna Garden, IIIStage, Near Bilall Masjid,Nagavara Main Road,Bangalore-45.
080-2546 2474
Sub Division:E2Location: E2 Sub division office,No.341/1, Miller tank bund road,Queens road cross, behindshifaa hospital, Bangalore-52.
Sub Division:E3Location : E3 sub divisionoffice, B Station, M.G.Road,Bangalore-01.
080-2558 7203
Sub Division:E4Location:E4 sub divisionoffice, ITI Ancillary, NearMahadevapura post office,whitefield, Bangalore-48.
080-2851 8510
Sub Division:E5Location: E5 SubDivision Office,Cooks Town, Lazar Road,Bangalore-05.
080-2546 5175
Sub Division:E6Location : E6Sub DivisionOffice, C.A.Site,16-CMain Road, HAL 2nd Stage,Kodihalli, Bangalore-38.
080-2527 9101
Sub Division:E7Location : E7SubDivision Office, ITI,DoorvaninagarBangalore-16.
Sub Division:E8Location: E8 SubDivision Office, HRBRLayout, 5th Main, 2ndBlock, Kalyana Nagar,Bangalore-43.
Sub Division:W3Location: W3 Sub DivisionOffice, No. 113/B, MehtaJeweller Building, MagadiMain Road, Bangalore-23.
Sub Division:W4Location: W4 Sub DivisionOffice, A-Station,Ananda Rao Circle,Bangalore-01.
Sub Division:W5Location: W5 Sub DivisionOffice, Mysugar Building,JC Road, Bangalore-02.
080-2238 6368 080-2561 1752 080-2542 8737 080-2314 0026 080-2226 3506 080-2210 6998
Sub Division:KanakapuraLocation: KanakpuraUrban S/D office,
Sangam Road,Kanakapura.BESCOM,
080-2752 3380
Sub Division:Kanakapura RuralLocation: KanakapuraRural Sub Division Office,
Near Bus Stop,Kanakapura.BESCOM,
0802-7522433
Sub Division:Ramanagara UrbanLocation: RamanagaraUrban Sub Division Office
Railway StationRoad, Opp. Post Office,Ramanagara.
BESCOM,
080-2727 3323
Sub Division:Ramanagara RuralLocation: RamanagaraRural Sub Division Office,
2nd Floor, CMCBuilding, Opp.TalukPanchayath,Ramanagara.
BESCOM,
0802-7273688
Sub Division:Channapatna RuralLocation: ChannapatnaRural Sub Division Office,
Channapatna.BESCOM,
080-27254278
Sub Division: BidadiLocation: Bidadi SubDivision Office,
Bidadi.
BESCOM, Bangalore-Mysore Road
080-2728 8158
Sub Division:KudurLocation:Kudur SubDivision Office,
Kudur.BESCOM,
080-27762262
Sub Division:Channapatna UrbanLocation:ChannapatnaUrban Sub Division Office,
Near Bus Stand,Bangalore-Mysore Road,Channapatna.
BESCOM,
080-2725 4278
Sub Division:NelamangalaLocation: NelamangalaSub Division Office,
B.H. Road,Nelamangala.BESCOM,
080-27722122
Sub Division:NandagudiLocation: NandagudiSub Division Office,
Nandagudi.BESCOM,
Sub Division: Devanahalli
Location: DevanahalliSub Division Office,
Devanahalli.BESCOM, Near BusStand,
080-27681336080-27961995
Sub Division:ChandapuraLocation: ChandapuraSub Division Office,
Anekal Road,Chandapura.BESCOM,
080-2783 4011
Sub Division: AnekalLocation: AnekalSub Division Office,
Anekal.BESCOM,
080-27859047
Sub Division:HoskoteLocation: HoskoteSub Division Office,
KEB Circle,Hoskote.BESCOM,
080-27931116
Sub Division: MagadiLocation: Magadi SubDivision Office,
Near PWDOffice, T.B. Road,Magadi.
BESCOM,
080-27745211
Sub Division:DoddaballapuraLocation:DoddaballapuraSub Dvision Office,
Opp. I.B,Doddaballapura.BESCOM,
080-27623913
Sub Division:
Chikkaballapura Urban
Location: Chikkaballapura
Urban Sub Division Office,
Chikkabalapura.
BESCOM, Opp. Post
Office,08156- 272 488
Sub Division:GowribidanurLocation: GowribidanurSub Division Office,
GowribidanurBESCOM, Hosur Road,
08155-285362
Sub Division:Chikkaballapura RuralLocation: ChikkaballapuraRural Sub DivisionOffice, Vapasandra,
Chikkaballapura.BESCOM,
08152-221293
Sub Division:Kolar RuralLocation : Kolar RuralSub Division Office,BESCOM, M.B Road,Kolar.
08152-22485908156-272606
Sub Division:Chintamani UrbanLocation:ChintamaniUrban Sub DivisionOffice,
Chintamani.BESCOM,
08154-252197
Sub Division:Chintamani RuralLocation: ChintamaniRural Sub Division Office,
Chintamani.
BESCOM, NearGovernment Polytechnic
08154-252197
Sub Division:Shidlaghatta urbanLocation: ShidlaghattaUrban Sub DivisionOffice,Shidlaghatta.
BESCOM,
08158-256 527
Sub division:Shidlaghatta RuralLocation: ShidlaghattaRural Sub DivisionOffice,Shidlaghatta.
BESCOM
08158-254528
Sub Division: KGFLocation: KGF SubDivision Office,
KGF.
BESCOM,Champion Reefs,
08153-276865
Sub Division:GudibandeLocation: GudibandeSub Division Office,
Gudibande.BESCOM,
08156-261040
Sub Division:SrinivasapuraLocation:Srinivasapura Sub Division Office,
Srinivasapura.BESCOM,
08157-246236
Sub Division:BagepalliLocation: BagepalliSub Division Office,
Bagepalli.BESCOM,
08150-282298
Sub Division: MalurLocation: Malur SubDivision Office,
Malur.BESCOM, Opp.Court,
08151-232342
Sub Division:BangarpeteLocation:BangarpeteSub Division Office,
Bangarpete.BESCOM,
08153-255818
Sub Division:MulabagiluLocation: MulabagiluSub Division Office,
Mulabagilu.BESCOM,
08159-242058
Sub Division:Kolar UrbanLocation: Kolar UrbanSub Division Office, NearTown Police Station, DoomLight Circle, Kolar.BESCOM,
Sub Division : TumkurRural Sub Division-1Location: Tumkur RuralSub Division-1 Office,
TumkurBESCOM, Near SiraGate,
Sub Division: TumkurCSD-2Location: Tumkur CitySub Division-2 Office,BESCOM, Radha KrishnaRoad, Opp. DDPI office,Someshwarapuram, Tumkur.
08162-256134
Sub Division:ChikkanayakanahallyLocation:Chikkanayaknahally SubDivision Office,Chikkanayaknahally
BESCOM,
08123-543519
Sub Division:PavagadaLocation: PavagadaSub Division Office,
Pavagada.BESCOM,
08136-245562
Sub Division: TumkurCSD-1Location: TumkurCity Sub Division-1Office, BESCOM,Varpete, Tumkur.
08162-273 145
Sub Division:KoratagereLocation: KoratagereSub Division Office,
KoratagereBESCOM, Near KSRTCBus stand,
08138-2323380816-2279435
Sub Division:Sira CSDLocation: Sira CitySub Division Office,
Sira.BESCOM, AmarapuraRoad,
08135-277 221
Sub Division: GubbiLocation: GubbiSub DivisionOffice,
Gubbi.BESCOM,
M.G.Road,
08131-222223
Sub Division:MadhugiriLocation: MadhugiriSub Division Office,
Madhugiri.BESCOM, Near SiraGate,
08137-284376
SubDivision: TipturLocation: Tiptur SubDivision Office,
Tiptur.BESCOM, B.H.Road,Next to IB,
08134-251287
Sub Division:Tumkur RSD-2Location: Tumkur RuralSub Division-2 Office,
Tumkur.BESCOM, Varpete,
0816-2273215
Sub Division: NitturLocation: Nittur SubDivision Office,
Nittur.BESCOM,
08131-230440
Sub Division:KodigenahallyLocation: KodigenahallySub Division Office,
Kodigenahally.BESCOM,
08137-279868
Sub Division: KunigalLocation: Kunigal SubDivision Office,
Kunigal.BESCOM,
08132-220300
Sub Division: Sira ruralLocation:Sira RuralSub Division Office,Police Station Road,
Sira.BESCOM,
08135-275887
Sub Division:TuruvekereLocation:TuruvekereSub Division Office,
Turuvekere.BESCOM, Near NewBustand,
08139-287367
Sub Division: DavanagereCity Sub Division-1Location: City SubDivision-1Office,
Davanagere
Near Vidhyarthi Bhavan,Hadadi road, Davanagere.
BESCOM,
08192-259 055
Sub Division: HonnaliLocation: Honnali SubDivision Office,Honnali.
BESCOM,
08188-251172
Sub Division: DavanagereCity Sub Division-2Location:City Sub Division-2 Office,
Davanagere
MahaveerRoad, Davanagere.BESCOM,
08192-275 413
Sub Division:HariharaLocation: HariharaSub Division Office,
Harihara.BESCOM,
08192-242903
Sub Division:Davanagere RuralLocation: DavanagereRural Sub Division Office,
Davanagere.BESCOM, Hadadi Road,
08192-259997
Sub Division:SanthebennurLocation: SanthebennurSub Division Office,
Santhebennur.BESCOM, Shanthi sagarroad,
08180-256432
Sub Division:ChannagiriLocation: ChannagiriSub Division Office,
Channagiri.BESCOM,
08189-228672
Sub Division: JagalurLocation: JagalurSub Division Office,
Jagalur.
BESCOM, BidarikereRoad, near AmbedkarCircle,
08196-227337
Sub Division:AnagoduLocation : AnagoduSub Division Office,
Anagodu.BESCOM,
08192-212150
Sub Division: HiriyurLocation: Hiriyur SubDivision Office,
Hiriyur.
BESCOM, ChallakereRoad, near T.B. Circle,
08193-220003
Sub Division:MolakalmurLocation: MolakalmurSub Division Office,
MolakalmurBESCOM, KEB Circle,
08198-229241
Sub Division:HarappanahalliLocation: HarappanahalliSub Division Office,
Harappanahalli.BESCOM, Hadagali Road,
08398-280218
Sub Division:Chitradurga RuralLocation: Chitradurga (R)Sub Division Office,
Chitradurga.BESCOM, Near HorticultureOffice,
Sub Division:HosadurgaLocation: HosadurgaSub Division Office,
Hosadurga.BESCOM, DavanagereRoad,
08199-23023608194-231856
Sub Division:Chitradurga UrbanLocation: Chitradurga(U)Sub Dvision Office,
Chitradurga.BESCOM, Behind DCOffice,
08194-222 620
Sub Division:ChallakereLocation: ChallakereSub Division Office,
Challakere.BESCOM,
08195-250696
Sub Division:HolalkereLocation: HolalkereSub Division Office,
Holalkere.BESCOM, ShimogaRoad,
08191-276075
Monday Tuesday Wednesday Thursday FridayMonday Tuesday Wednesday Thursday Friday Monday Tuesday Wednesday Thursday Friday Monday Tuesday Wednesday1st Week 2nd Week 3rd Week 4th Week
Sub division:S10Location:S10 subdivision office, I phase,14th B cross, JP Nagar,Bangalore-78.
Sub division:S4Location: S4 SubDivision Office, BDAComplex, Koramangala,Bangalore-34.
