Employers Prospectus

About us… Scintilla Consulting is the trading arm of Mansfield CVS and since January 2013 has

been successfully delivering contracts, training and consultancy services. Scintilla

was established to assist Mansfield CVS with its charitable aims, to help resource

and support the voluntary and community sector in Mansfield and to build capacity

and foster innovation. Scintilla employs five staff, one of whom is an apprentice.

Currently Scintilla delivers Apprenticeships in Business Administration, Health &

Social Care and Customer Service, class room based qualifications via the Adult

Skills Budget and through Community Learning

We also work with companies as a consultancy, providing training and support in a

variety of areas from Business Planning, Management Training to Organisational

Sustainability.

Benefits to Talking on

an Apprentice Employees feel more valued which leads to increased staff morale, loyalty,

commitment and retention.

Developing new skills and knowledge in different technical and business

areas will help when you tender for new work.

Skills shortage and gaps can be filled by existing apprentices and staff who

you know and trust.

Improved health and safety and reduced absenteeism.

A better corporate image as an employer and be perceived as excellent in

training and development by shareholders, potential employees and clients.

Improved team performance and employees can pass on skills and

knowledge learned to colleagues.

Improved staff understanding and commitment to organisational culture and

business drivers.

Employees are familiar with new legislation and can comply with regulations.

Employees are better able to use new technologies.

Achievement of quality standards.

Employees gain recognised qualifications.

72% of businesses report improved productivity as a result of taking on an

apprentice.

Employer Grant

Information Apprentice grant for employers of 16 to 24 year olds (age 16 to 24) - £1500

The apprenticeship grant is available for 16 to 24 year olds and is aimed at helping

eligible employers to offer young people employment through the apprenticeship

programme, by providing wage grants to assist employers in recruiting their first

apprentice. The age 16 to 24 grant for employers aims to support businesses, who

would not otherwise be in a position to do so, to recruit individuals aged 16 to 24

into employment though the apprenticeship programme.

The national apprenticeship service will provide apprenticeship grants to small –

medium sized employers recruiting 16 to 24 year olds with a value of £1500. (the

payment is a grant and is exempt from VAT).

The £1500 is in addition to the training costs of the apprenticeship framework

which are met in full for young people aged 16 to 18 and 50% for those aged 19 to

24.

The National Apprenticeship Service will provide age 16 to 24 grants to eligible

employers, in respect of qualifying apprentices, with an individual value of £1500.

Employers can be paid five grants in total during the lifetime of the initiative,

however, the employer must commit to the total number of apprentices they wish

to take on through the grant at the upfront agreement stage.

Customer Service Level 2 Who is it for?

Anyone with some experience in customer service and handling more difficult customers. For those looking to improve own skills and become more involved in making improvements to the teams level of customer service.

What Does it Cover?

Develops knowledge and understanding of the principles of effective customer service and develop practical skills required to support the customer service environment in any industry.

Dealing with routine and more difficult customers, confidence in the use of language and the processes designed to make roles effective.

Candidates will have the opportunity to improve own skills and support others within their team in the development of customer service.

Qualification Structure:

To achieve the level 2 NVQ certificate in customer service, learners must achieve: minimum credit value of 45.

The learner must achieve 19 credits from the mandatory units.

A further 26 credits must be achieved by completing a minimum of one unit from each optional group. These groups include: communication with customers, customer expectations, customer feedback, work place polices & procedures, processing sales.

Mandatory Units:

5530 – 201: Delivering customer service. L2 – 5 credits

5530 – 202: Understanding customers. L2 – 2 credits

5530 – 203: Principles of customer service. L2 – 4 credits

5530 – 204: Understand employer organisations. L2 – 4 credits

5530 – 205: Managing personal development. L2 – 4 credits

Customer Service Level 3

Who is it for?

Those who have a significant responsibility for the delivery of both internal and external customer service within their team or organisation.

What Does it Cover?

Develops an understanding of how customer service delivery and legislation affects customer expectations and how the customer service process can be developed through customer feedback, promotion of products and services and effective teamwork.

Provides opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both internally and externally to the organisation.

Candidates will demonstrate their ability to analyse and respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementing.

Qualification Structure:

To achieve the level 3 NVQ certificate in customer service, learners must achieve: minimum credit value of 55.

The learner must achieve 12 credits from the mandatory units.

A further 30 credits must be achieved by completing a minimum of one unit from each optional group. These groups are: impression and image, delivery, handling problems and development and improvement.

Mandatory Units:

5530 – 304: Organise & deliver customer service. L3 – 5 credits

5530 – 305: The customer service environment. L3 – 5 credits

5530 – 306: Understanding customers. L3 – 4 credits

5530 – 307: Principles of business. L3 – 10 credits

5530 – 308: Manage professional development. L3 – 3 credits

5530 – 323: Resolving a customer’s issues. L3 – 4 credits

Business Administration Level 2

Who is it for?

Anyone who is working in or wanting to work in a business support role.

For those interested in learning how to carry out every day administrative tasks.

What Does it Cover?

Learners must demonstrate that they are able to perform the job or any appropriate tasks.

Develops an understanding of the policies and procedures used in the work place when completing different tasks.

Understanding how to work as part of a team and individually to ensure that tasks are complete to deadlines.

Qualification Structure:

To achieve the level 2 NVQ certificate in business and administration the learner must achieve: a minimum of 45 credits overall.

A minimum of 21 credits must be from mandatory units and 24 from the optional units.

A minimum of 14 credits from Group A optional units. A maximum of 10 credits from group B and a maximum of 6 credits from group C.

Mandatory Units: Group A

5528 – 222: Communication within a business. L2 – 3 credits

5528 – 224: Principles of administrative services. L2 – 4 credits

5528 – 225: Principles of business document production. L2 – 3 credits

5528 – 226: Understand employer organisations. L2 – 4 credits

5528 – 239: Manage own performance & development. L2 – 4 credits

5528 – 240: Develop working relations with colleagues. L2 – 3 credits

Business Administration Level 3

Who is it for?

Anyone who has been working in an administration role for some time and preparing to move into a leadership role by learning how to effectively supervise others and contribute to wider departmental or organisational change.

What Does it Cover?

Manage own performance in a business environment.

Evaluate and improve own performance in a business environment.

Be able to evaluate own solution to the business problem.

Be able to recognise and analyse business problems.

Qualification Structure:

To achieve the level 3 NVQ certificate in business and administration the learner must achieve: a minimum 58 credits overall.

27 credits from the five mandatory units and 31 credits from the optional units.

A minimum of 13 credits from Group A optional units. A maximum of 10 credits from group B and a maximum of 8 credits from group C.

Mandatory Units: Group A

5528 – 301: Communicate within a business environment. L3 – 4 credits

5528 – 318: Principles of business communication. L3 – 4 credits

5528 – 319: Principles of administration. L3 – 6 credits

5528 – 320: Principles of business. L3 – 10 credits

5528 – 345: Manage professional development. L3 – 3 credits

Health & Social Care Level 2

Who is it for?

This course will suit you if you are a care worker or want to get your first care job. If you’re already working in care, you probably work mainly under supervision. You want to increase your skill and take on more responsibility.

What Does it Cover and Qualification Structure:

To get the level 2 diploma you must achieve at least 46 credits from the courses nine mandatory units:

Introduction to communication in health, social care or children’s and you people’s.

Introduction to personal development in health, social care or children’s and young people’s settings.

Introduction to equality and inclusion in health, social care or children’s and young people’s settings.

Principles of safeguarding and protecting in health and social care.

The role of health and social care worker.

Implement person-centred approaches in health and social care.

Contribute to health and safety in health and social care.

Handle information in health and social care or children’s and you people’s settings.

Optional Units:

You may choose from a range of optional units to suit your career plans. The units include:

Causes and spread of infection.

Understand the impact of acquired brain injury on individuals.

Approaches to rights and choices for individuals with dementia while minimising risks.

Health & Social Care Level 3

Who is it for?

Level 3 is ideal if you’re a care worker and you have some responsibility in your workplace. You sometimes work without supervision. You want to develop or demonstrate your skills, perhaps to become a senior care worker.

What Does it Cover and Qualification Structure:

There are two pathways available at level 3:

Diploma in health and social care (children and young people).

Diploma in health and social care (adults).

Depending on the pathway you choose, you complete either nine (adults) or fourteen (children and young people) core units from a range, among them are:

Promote equality and inclusion in health, social care or children’s and young people’s settings.

Assessment and planning with children and young people.

Promote person-centred approaches in health and social care.

Optional Units:

You may choose from a range of optional units to suit your career plans. The units include:

Work with babies and young children to promote their development and learning.

Purpose and principles of independent advocacy.

Support individuals to access education, training or employment.

Frequently Asked Questions

How much will the apprenticeships cost?

There are no costs for employing an apprentice through us.

Do I have to pay for recruitment?

We provide a free recruitment service to find you the apprentice that meets your business needs.

How do I find the right apprentice for my business?

Scintilla offer a pre-screening process to ensure you find an apprentice that suits your business needs. We like to see the apprentice every 4 weeks for 2 hour visits.

How often are apprenticeship visits in our company?

Each apprenticeship has a certain amount of guided learning hours they need to reach.

Does the apprentice have to come out of work?

No, the apprentice does not need to come out of work. Unless you would like them to use our premises to complete work.

What government support is available?

An age grant is available for 16-24 year olds of £1500.

How are vacancies advertised?

We advertise vacancies on the National Apprenticeship Service website which has an online application process.

What are the entry requirements?

Apprentices have to work a minimum of 30 hours per week and have to be 16 and over.

Contact us

Community House,

36 Wood Street, Mansfield,

Nottinghamshire, NG18 1QA

For more information call Ian Newton or Mandy Wilton on 01623 651177

or email Ian at inewton@scintillaspark.co.uk

or email Mandy at mwilton@scintillaspark.co.uk