Embed Size (px)
Citation preview
10/12/2018
1
Leading with Heart and BrainPamela Spivey MSN, APRN, RNC-NIC, RN-BC
Objectives
• Identify 5 domains of Emotional Intelligence (EI) that are essential in leadership.
• List at least one EI competency that you could implement to foster a high performing workplace climate.
DisclosureI have nothing to disclose
10/12/2018
2
Emotional Intelligence
“Emotional Intelligence isn’t about being emotional, it’s about being smart about your emotions”
- Dan Goleman
Emotional Intelligence
10/12/2018
3
Self-awareness
• Realistic self-assessment• Self-deprecating sense of humor• Confidence
7
8
Leaders who see
themselvesclearly also
see their companies
clearly.
9
Self awareness strategy...
A manager knows tight deadlines bring out the worst in her. So she plans her time to get work done well in advance.
10/12/2018
4
Self-regulation
• Thoughtfulness• Comfort with ambiguity• Integrity
10
11
• Leaders who control their feelings create an atmosphere of fairness and trust
Motivation• Passion for the work• Desire to raise the bar• Commitment and optimism
12
10/12/2018
5
Seeing the upside in an situation
“It was the best thing that ever happened to me–I learned so much.”
13
14The drive to excel is contagious
Empathy
• Ability to read between the lines• Skill with group dynamics
15
10/12/2018
6
Empathy
• Leaders need to understand team members and help them collaborate
• Leaders who manage with empathy increase satisfaction and reduce turnover.
16
Addressing Merger
Anxieties“I understand why you’re worried
and I promise to keep you informed.”
17
Developing Empathy Through Practice and Feedback
“Have I understood you correctly?”
18
10/12/2018
7
Social Skill
• Expertise with teams• Persuasiveness• Gift for collaboration
19
Sometimes “idle schmoozing” is actually relationship building.
20
Emotional intelligence can be learned.
21
10/12/2018
8
Thank you
Pamela Spivey
Leader ∙ Mentor ∙ Coach
Pam Spivey Consulting, LLC
704-641-7147
