1 Emaús Fundación Social – SPAIN written in July 2011

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CONTEXT

The following entities make up the foundation:

A foundation, with local offices in the following regions of Spain:

Gipuzkoa, Bizkaia, Asturias, Galicia and Madrid.

Three social / inclusion waste management and reuse businesses.

(Emaús S.Coop., Emaús Bidasoa S.L.U. and Riquirraque Emaús S.L.U.)

A Fair Trade-orientated inclusion company. (Emaús Comercio Justo

S.L.U.)

A trading company that administratively and

technically manages the group and promotes the

Social and Solidarity Economy (ElkarLan,

Promoción de la Economía Social S.L.U).

The Ekocenters and shops. The Donostia

Ekocenter is the biggest with 2,000m² of floor space housing ReparaMania (sale of parts and

components and a repair workshop which is free for the public to use), EkoAula

(environmental awareness raising work through visits and workshops, exhibitions and

Emaús Fundación Social - Spain

Type of structure: Foundation / inclusion company

Number of people: 214 (2010 figures)

Year the group was founded: 1980

Leader(s): Javier Pradini

Environmental issues contact person(s): Begoña, a journalist

specialising in the environment, has been working for the

group for nine years, and Olatz, who has a PR and advertising

degree, has been in charge of communications for five years.

Group activities: Comprehensive social programmes and

services that include designing and implementing personalised

inclusion pathways; waste recovery and reuse environmental

initiatives, sustainable human development projects and

initiatives, promotion and creation of social and solidarity

economy businesses, inclusion businesses and Fair Trade

initiatives.

Year when the group started its environmental practices:

Although the waste recovery work has always been connected

to the environment, the group started consciously working in

this area in 1990.

Environmental initiative leader in the group’s day-to-day life:

Javier Pradini, Begoña Cabaleiro, Maider Sagredo and Manu

Méndez.

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information), Topagune (secondhand shop selling all kinds of furniture, domestic appliances,

electrical and electronic devices, a range of secondhand goods, books, household linen,

women's, men's, children's and young people's clothing, and Fair Trade products), and CRR+

(Waste Recovery and Reuse Centre). Gipuzkoa is also home to other shops (Topagune Tolosa,

Topagune Arrasate and Topagune Amara) and the Irun Ekocenter. Asturias is home to the

Riquirraque – Emaus Gijon shop and the Aviles Ekocenter.

- Floor space: The three EkoCenters (Donostia, Avilés and Irún) occupy floor space of

3,700m2. The social programmes in Gipuzkoa occupy over 3,000m².

- Number of people helped: According to figures from 2010, over 3,000 people were

supported in Gipuzkoa via a range of residential, temporary accommodation, assessment

and development and job stimulation programmes. In Bizkaia, 23 people were given

support by a residential programme. Over 1,000 people were helped in Asturias.

- Building layout:

The social programmes are run in a number of buildings situated in the following

locations in the following areas:

Gipuzkoa:

Donostia: ISLA residential programme. Multi-purpose unit. Psycho-social assessment.

Chronic cases.

Errenteria: Gaztelutxo temporary accommodation project.

Pasaia: New Portuenea assessment and development programme.

Bizkaia:

Gamiz: Long-stay social and occupational inclusion programme. Independent living

programme.

Asturias:

Avilés: Inclusion initiative primarily targeting immigrant women who are working as

prostitutes. Detection, follow-up care and support service for homeless people.

Galicia:

Vigo: ROL project aimed at people who find it difficult to carry out basic everyday

activities. TESELA programme providing support in the form of a personalised social and

occupational pathway for the socially excluded.

- Garden and / or plot of land:

ISLA and BITARTEAN programmes.

Garden / plot area: The ISLA programme has a small ornamental garden. Its plot of land

located in Gámiz (Bbizkaia) is bigger and has an organic vegetable garden.

Means of transport used by the group: Whenever possible, the programme beneficiaries use

public transport. When it is not possible (far from the centre etc) a mini-bus type vehicle is

used.

Insulation (double glazing, roof insulation etc): As the buildings are generally rented, the

foundation is unable to fit insulation.

3 Emaús Fundación Social – SPAIN written in July 2011

Type of heating (electric heating, wood-fired boiler etc): In most cases, nothing can be done

about this aspect as the heating system comes ready installed with the building. Generally

speaking, most of the buildings have electric heating.

Tenant

Specific town / region / country context:

To gain a general but accurate idea of the situation we have included a summary of Donostia San

Sebastián’s sustainability indicators for 2010.

Group-specific context:

In one way or another, the environment pervades all of Emmaus’ activities. Despite the collection of

unwanted goods in the early days of Emmaus in Gipuzkoa being a means of survival and the

organisation’s main aim being social inclusion of the excluded, this collection work was in fact the

first instance of selective collections, with collected goods being reused or recycled.

Championing a decent living environment, especially with regard to waste prevention, has been one

of the organisation’s aims for a long time, meaning that Emmaus is one of the few organisations that

4 Emaús Fundación Social – SPAIN written in July 2011

work on sustainability in a truly comprehensive fashion, that is to say simultaneously addressing its

three component issues:

Environmental sustainability

Social sustainability

Economic sustainability

To gain a better understanding of how our group addresses the issue of the environment, we have

split our social outreach work into four action areas:

Emmaus solidarity economy and social inclusion businesses.

Environmental awareness raising (sustainability and cooperation education department).

Cross-cutting in other areas and work areas.

Involvement in bodies and meetings organised by other entities, particularly the government.

We have the following reuse slogan:

RECYCLE YOUR IDEAS: IT’S SMART TO REUSE!

The main activity of our social and solidarity economy companies, which seek to reintegrate the

disadvantaged into society and the labour market, is waste collection. The collected waste is traded

and sold.

Collecting what our contemporary consumer society throws away, as Emmaus does through its

companies, does not mean that we are uncritical of the economic model that generates this waste in

the first place.

Emmaus uses ecological footprints as an indicator, as this system enables us to make comparisons

between the lifestyles of countries in the developed and developing worlds, i.e. between the

different ways of life and the earth’s biocapacity. It also enables us to see that currently

industrialised society alone (only a small fraction of humankind) consumes 80% of the earth’s natural

resources.

The Emmaus EkoCenters have large shop areas in which secondhand goods are sold. Buying

secondhand goods is a real alternative option and an ethical and sustainable way to consume.

Through awareness raising and education campaigns and their participation in a range of political

forums, they endeavour, in an innovative and imaginative fashion, to launch lots of projects and

initiatives aimed at:

The population as a whole.

School children

The government and public bodies.

The aim is to generate opportunities for society to adopt more environmentally sustainable habits.

As a common thread, the environment is a part of the Sustainability and Cooperation Education

Department’s work areas, as well as being a part of our social work through initiatives such as

vocational training, organic vegetable gardens, and furniture restoration and upcycling workshops.

We also work on the issue internally, as we have an ongoing environmental improvement process in

place. In this case, we are referring to the entity’s own environment. The entity uses two tools to

work on these aspects:

Ekoscan (environmental management system)

Environmental improvement group.

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Ekoscan is a tool that enables the aims of a predefined and implemented Environmental

Improvement Plan to be achieved quickly and easily, with the overarching goal of the initiative being

to achieve the environmental improvement objectives. Ekoscan is all about achieving quantifiable

environmental improvement results and involves compliance with environmental legislation and

encouraging the involvement of the entire workforce. It is a private standard certified by the public

Basque company IHOBE.

The environmental improvement group endeavours to ensure that our internal practices – purchase

of consumer goods and management of waste other than that generated by our business activity –

are coherent.

THE EMMAUS MOVEMENT: A WELL-ESTABLISHED STAKEHOLDER IN THE ENVIRONMENTAL SECTOR

DUE TO ITS ACTIVITIES

The foundation’s work is organised as follows (2010 data):

Shelter and support centres

Gaztelutxo emergency shelter (Rentería -Gipuzkoa)

This centre is for very short stays (of only three days). It has 20 accommodation places and is

managed by Emmaus, as it was awarded the contract following a call for tenders by Rentería Council.

A social worker and various care workers employed by the foundation work at the centre.

ISLA medium-term shelter and support centre (San Sebastián - Guipúzcoa)

This medium-term shelter and support centre in San Sebastián aims to provide a home for people for

a period of time ranging from six months to three years. It has 36 accommodation places and 20

paid employees form the centre’s social-educational team. Psychological, social and occupational

6 Emaús Fundación Social – SPAIN written in July 2011

support is provided in these centres to enable residents to

regain their bearings, both in their personal and work

lives. The centre offers technical training and training on

issues relating to everyday life, with the aim being to

enable residents to become independent enough to live

alone once again. These centres deliver a comprehensive

multi-stage programme. To symbolise these stages and

reflect personal progress, rules and accommodation

evolve over the course of the resident’s stay. At the end

of the three-year period, some people immediately start

to live alone, while others opt to share accommodation with fellow former residents.

The house has a vegetable garden, although it does not produce enough to feed the residents. The

garden has more of an educational role, although the vegetables are eaten by the residents.

Residents each have their own en suite room. The house also has common areas for socialising,

complete with easy chairs, TV etc. Meals are served at two sittings in a large shared kitchen.

The house is currently being renovated and the residents are involved in the renovation work,

particularly painting.

Compost can be produced from the house’s organic waste, albeit on a very small domestic scale.

Other shelter and support centres

The Fundación Emaús also runs two other shelter and support centres, one in Gipuzkoa (Portuenea)

and the other in Bizkaia (Bitartean-Gámiz). It is building a further new centre in San Sebastián. The

latter two centres each have 25 accommodation places and are aimed at people over the age of 45

and under the age of 65 who are socially excluded and need continuous support. They stay there

until the age of 65, when they move into a retirement home. The Portuenea Centre is designed to be

an assessment centre. Residents stay for a month and once they have been assessed are referred to

other social entities.

Solidarity economy and social businesses

These companies are managed with the aim of offering job opportunities to people who belong to

particularly disadvantaged groups and who have less of a chance of accessing the mainstream job

market because they have extremely poor employability skills.

The focus is placed on designing

personalised social and occupational

inclusion pathways for workers, on inclusion

processes and implementing the ensuing

occupational and social support measures

to be able to develop them with at least a

minimum guaranteed level of success.

The aim of all of this is to demonstrate that

people who find it very hard to access

employment are in fact capable of doing a

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productive job and successfully following inclusion and experience acquisition processes if support

work is focused on improving their employability.

We have two types of social business: the inclusion companies and the social cooperatives. Their

main business activities are:

Urban waste management: bulky waste, WEEE and textiles.

Fair Trade

Companies

Emaús S. Coop.

Emaús Bidasoa S.L.U. E.I.

Emaús Comercio Justo S.L.U.

Elkar Lan, Promoción de la Economía Social S.L.U.

Riquirraque-Emaús S.L.

Environmental awareness raising and education

Emmaus' business activity is based on recovering and encouraging waste reuse and at the outset was

one of the very first environmental protection initiatives. Things have come a long way since those

early days. Nowadays, waste recovery, sorting and treatment has become specialised and uses the

best techniques and tools, which has enabled Emmaus to become a benchmark, both from a social

and an environmental perspective.

At the same time, and in response to a growing demand from structured groups to find out more

about Emmaus’ extensive experience in the reuse sector, and being aware that the organisation's

experience is an irrefutable example of sustainable human development, we started to develop our

environmental education work in order to deal with visitors in the most professional possible way. At

the same time, the organisation was aware of the importance of forging relationships not only with

visitors but also with society as a whole, and therefore started to develop environmental awareness

raising and education topics aimed at society in general. The conviction that education and

awareness raising are key to helping to create a society that is not only aware but also committed to

sustainable development is the driving force behind this work.

To reach out effectively to society, Emmaus creates its own educational materials, campaigns and

workshops with the common feature being that they are genuine, varied and tailored to each

moment or set of circumstances.

Our activities are listed in this catalogue:

http://www.emaus.com/pdf/Catalogo_de_actividades_Medio_Ambiente.pdf

A repair workshop for the public has been set up in one of the Ekocenters. The workshop is aimed at

the public, who can come and repair broken items themselves and receive advice from an employee.

However, the workshop has enjoyed little success to date.

8 Emaús Fundación Social – SPAIN written in July 2011

A brand was registered by Emaús Sin Desperdicio and they sell the bags produced from advertising

posters. The bags are manufactured by employees on inclusion contracts. Work is done on the link

between social reinclusion and the environment.

An inclusion company sells Fair Trade products. The employees on inclusion contracts are tasked

with selling the products and this was the first Fair Trade store in Spain. People used to travel to

Holland to buy the products. Generally, Fair Trade products are sold in all the stores.

Development awareness raising and

education

Emaús Fundación Social started its

development awareness raising and

education work in 1997. At the start, the

work focused on Fair Trade, a sector in which

the organisation had been involved since

1986 having opened the very first Fair Trade

store in the country in Donostia.

We have now widened the range of issues that we address in our awareness raising work, although

they are always related to international economic relations and shared responsibility at all levels.

We strive to reinforce the link between the awareness raising work and the work of the Fair Trade

stores.

We are also driving forward our development cooperation work with the aim of forging links and

working with developing world organisations in both our awareness raising areas (Fair Trade and

corporate social responsibility) and on other long-established Emaús Fundación Social topics (waste

management and the social economy).

Goods are collected from people’s homes and people drop them off at our premises.

- Average distance travelled each month for collections:

8,942 km monthly distance.

- Types of materials and items collected:

The materials collected are mainly:

Bulky waste.

Clothing

Books

Secondhand goods

WEEE

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Environmental data for 2010 collections is as follows:

- Quantity collected per month:

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According to an environmental impact study that analysed the Emaús S.Coop’s waste management

process and examined the potential areas for improvement (carried out by Ohiana Rodriguez):

The study concluded that

* Emmaus’ waste management process is 81.25% effective.

- Secondhand stores’ opening hours:

EkoCenters: Monday to Saturday from 10am – 8pm (without a break).

General public environmental awareness raising work:

At the Belartza Ekocenter in Donostia, there is an environmental awareness raising area aimed at

different target groups (children, elderly people and women, for example). The initiative was set up

in partnership with the Basque Ministry of Education. A range of environmental education and

awareness raising initiatives have been set up as part of the project. The specific aim is to showcase

Emmaus’ environmental work and also to highlight the links between the social and environmental

aspects, as our focus on both these issues is one of the things that make Emmaus unique.

This awareness raising work has been carried out in the Ekocenter for the past four years. A special

room1 has been set up in the building that the Ekocenter currently occupies, which is being leased

to the Fundación Social to replace the building that was used by the community in the past and was

1 The recycling chain is presented in this room (collection and reuse and how jobs are created via this type of work).

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recently demolished. Investing in this new area is important to Emmaus, as it shows how the

association has managed to refocus on new work areas and, above all, take on board key

contemporary issues.

Some examples of initiatives:

Role plays for children to explain how Emmaus works.

Films that raise awareness about recycling and occupational reinclusion.

Exhibitions about different issues (water, waste recovery, etc)

Creative use of waste competitions.

Political awareness raising aimed at the general public (analysing the contents of litter bins in

order to show what could be recycled).

The fridge-library, set up in various public squares, aims to raise people’s awareness about

exchanging books and sharing.

One of the key facets of awareness raising is the work done on reuse and recycling. The aim is to

demonstrate to the general public the worthwhile nature of these practices and Emmaus’ role in

this process. It is also very important for Emmaus in terms of its image.

Water awareness raising work as part of the Lake Nokoué solidarity programme (affixing stickers

to the town’s public fountains).

The environment in the Fundación Social is a means of socialising, particularly for the inclusion

contract workers who are a part of the foundation’s structures.

Educational fact sheets for children who visit the Ekocenters.

http://www.desarrollohumanosostenible.org/sites/default/files/Ficha%20Did%C3%A1ctica-

Primaria_0.pdf

2010 press pack: http://www.emaus.com/pdf/Dossier%20Prensa%20EFSG%202009.pdf

Websites: Sustainable development website (http://www.desarrollohumanosostenible.org/), and

the Emaus Fundación social website (http://www.emaus.com/index.php)

Political lobbying:

Create and maintain a decent and healthy environment.

Fair and sustainable distribution of natural resources.

Promoting waste prevention and reuse (in compliance with the waste hierarchy

contained in the latest waste directive).

Tax incentive type measures that support reuse and preparations for waste reuse.

Official approval for recycling centres.

Introduction of quantifiable indicators for waste reuse in official reports (local,

regional and national documents).

Municipal collection of suitable bulky and textile waste.

Education and awareness raising campaigns about waste reuse, waste prevention

and ethical consumerism.

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ENVIRONMENTALLY FRIENDLY PRACTICES CHAMPIONED ON A DAILY BASIS AND THAT

CONTRIBUTE TO OUR IDEAL OF COMMUNITY LIVING

We have banned single-use bags. Instead, we have created a returns system for reusable fabric

bags made out of reused textiles. Customers pay a deposit for the bag and the deposit is refunded

if the bag is returned.

Through the improvement group, plastic bottles and packaging, tetra-briks and tin cans are

recycled. There are no drop-off points on the industrial estates, so people take it in turns to take

waste to the nearest drop-off point.

On the residential programmes, organic waste is composted using domestic type automatic

composters.

In the office, the printers are set to print out on both sides. However, a tray has also been placed

in the office for unwanted documents that have been printed out on one side. In these cases, the

improvement group uses this paper to make notebooks, meaning that the group does not have to

buy so many new notebooks.

Results

Likewise for the other points.

Although it was not easy to eradicate bags, they are now no longer used, which in addition to

saving money, prevents 4g of C02 being released into the atmosphere for each unused

plastic bag.

The use of recycled notebooks has become standard and is a systematic practice.

Waste

13 Emaús Fundación Social – SPAIN written in July 2011

The Emmaus workers also individually

belong to a shopping group. The system

brings the consumer into direct contact

with the producer. An annual agreement is

reached; the consumers do not select

specific products. The producer(s) provides

seasonal produce with the quantity

depending on how much grows that season.

Sometimes the basket is overflowing with

produce, while at other times there is no

produce because of frost.

Organic vegetable garden.

Fair Trade products are always used on our

campaigns targeting schools and other

groups.

Organic cleaning products

Dishwasher / washing machine set to save water.

Most of the buildings occupied by Emmaus are

rented and very little can be done. Some now

have insulation.

Collection rounds are optimised in order to

make savings.

Solar panels; we sell the electricity back to the

grid.

Water

Food

Transport

Housing

Energy

Purchase of consumables

Purchase of recycled paper.

Reuses goods (stationery, kitchen etc)

Repairing worn objects.

Take steps to reduce waste.

Purchase materials that analyse life cycles,

or are recyclable, biodegradable or

compostable. Our first choice materials

are always reusable ones.

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GROUP ENVIRONMENTAL AWARENESS RAISING

Most of the people who work at Emaús San Sebastián are very involved in environmental issues.

The community’s training modules include a section on the environment. This training is aimed at

‘long-stay’ centre residents. The training is very useful and important for the beneficiaries, as it

enables them to understand the link between their individual situation, Emmaus’ social work and the

environment. The employees of the various inclusion companies are informed via this training about

the environmental impact of the jobs that they do2.

Various employees are tasked with environment-related issues: an employee is responsible for

monitoring WEEE recycling, while in the quality department, an employee works directly on

environmental issues and looks at ways of improving services. Those who work in the social business

all work on the environment because their activities are linked to the issue. In addition, three

employees deliver environmental education (Begoña, Manu and Maider).

NETWORKS AND PARTNERSHIPS

AERESS (Spanish association of social and solidarity economy recycling workers):

www.aeress.org

REAS Euskadi (Network of alternative and solidarity economy networks):

www.economiasolidaria.org

CECJ (State Coordination Organisation for Fair Trade): www.e-comerciojusto.org

Civil Service Corporate Social Responsibility Monitoring Unit: www.observatoriorsc.org

CAMA Donostia (Environmental advisory council).

Bilbao Council Ethical Public Procurement Committee.

Plataforma Rural: www.nodo50.org/plataformarural

DEVELOPMENT PROSPECTS AND PLANNED ENVIRONMENTAL INITIATIVES

For your environmental activities

EKOBIRA: a travelling ethical consumerism fair. Society has a partial vision of ethical consumerism

and of whether this type of consumerism is really feasible in practice. It seems that we consumers

can do very little. However, nothing could be further from the truth. We also want to break away

from the cliché that consumerism brings happiness and that shopping ethically is difficult and

involves making sacrifices. There are many things that we can do and at the Ekobira we try to

demonstrate it. At the fair, there are alternative energy companies, natural cosmetics, reusable

nappies made from eco-textiles, traditionally-made doughnuts, organic vegetables, and crafts, along

with environmental education and awareness raising workshops.

2 Exhibition of patchworks created by the company’s seamstresses, exhibition of reclaimed goods in order to showcase the artwork created using items that were initially deemed to be waste.

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ESTACIONES: Ethical shopping education project aimed at schools. The project is also open to the

wider community. The aim is to create maps of each local district on which the points and places

where people can consume ethically are listed and displayed.

SIN DESPERDICIO: This project makes good use of end-of-life cycle advertising banners and posters.

They are turned into bags and fashion accessories, see www.sindesperdicio.es

For your environmental practices

A consumer-stakeholder group project will be developed. The idea is to take an overarching look

at all of Emaús San Sebastián’s activities (for example, which cleaning products are used in the

group’s different structures) in order to bring our words and deeds into line. In order to run this

group, a call for volunteers will be made within the group to gather together people who are

interested in this issue and are willing to think about it. The group was meant to have met in May

2011, but at the time of the interview, there was no precise idea about how this working group

would function or what it would be like. Internal ethical consumerism will be one of the discussion

group's work areas.

SHARING YOUR EXPERIENCE (Interview with Begoña, environmental initiative leader in the group’s

day-to-day life in July 2010 and 2011)

What would you like to share with the other groups?

“We would like to share the experience of the projects that we are carrying out and that we carried

out in previous years. We primarily have experience of environmental education and communication

projects.

What practical advice can you offer?

Advice is project-specific.

What pitfalls need to be avoided?

They are also project-specific.

What have been the benefits of these environmental practices / activities for your group?

Environmental education and awareness raising work is a means of contributing to the survival of the

human race on a finite planet that cannot bear the strain.

Environmental education, in accordance with the contemporary definition of the term, is not a

context-based solution but instead goes beyond the undoubted technological aspects, and constitutes

a key component of a global and permanent brand of education that provides a new educational

model and involves real cultural innovation. However, first and foremost, it should be a theory that

leads us to action and getting involved.

Although these observations cannot be measured (nowadays, it seems that only important and vital

things can be measured) they are vital for the only planet that we know. Contributing to this task,

albeit on an extremely small scale, is all we can do.

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Do you think that Emmaus has an environmental role to play?

Historically, and without being aware of it, Emmaus has been playing an environmental role. Emmaus

collections were the first ever instances of reuse and recycling in many towns and local districts. It is

just a case of this de facto role being truly assumed. In addition, Emmaus’ big advantage is the twin-

pronged approach based on reusing waste and the quest for social equality, with this making

Emmaus the only entity that comprehensively addresses the three facets of sustainability

(environmental, social and economic sustainability).

Assuming an environmental role will also further dignify our everyday work.

Do you think that Emmaus has a role to play in galvanising society about this issue? (Lobbying)

It would be very positive if Emmaus could work as a single movement in this area, as it is influential

and could effectively lobby, which is vital if we want to create a more socially and environmentally

sustainable society.

Do you think that Emmaus has a role to play in raising the awareness of the general public?

We believe that this is a must-do for Emmaus, as we feel that the organisation should not just focus

on addressing issues that result from exclusion and poverty (in many cases, these people are often the

hardest hit by environmental problems) but should also tackle the root causes. In this case, humans

are at the root of the problem. Awareness raising is essential in this context.

What common basis would you define for the Movement for environmental issues?

Waste prevention and championing waste reuse as a sustainable social and environmental model.

Related to the previous issue and as a backdrop, the way that the production and consumerism

system works and championing ethical and sustainable consumerism (both from a social and

environmental perspective).

The need to act local without losing a global perspective.

Likewise, champion carbon / water / ecological footprints as ways not only of measuring but also of

showing that natural resources are unequally shared out, and therefore support a fairer distribution

of the earth’s natural resources.

Has the companions’ environmental awareness grown? (Any concrete examples?)

Environmental training, individual learning and awareness raising are the tools needed to increase

people’s environmental awareness”.