ele

2 0 1 8 F A L L C O N F E R E N C E & T R A D E S H O W

november 5-7R e n a i s s a n c e P a l m S p r i n g s H o t e l & P a l m S p r i n g s C o n v e n t i o n C e n t e r

vate

2 | 2 0 1 8 CA L A FA L L CO N F E R E N C E & T R A D E S H OW

EXCELLENCE IN SERVICE AWARDSCALA is pleased to recognize and support outstanding service and to encourage continued dedication and commitment in the field of senior living through the Excellence in Service Awards. We’ll celebrate with the recipients of the following:

“A high-trust team is a ‘force-multiplier’ achieving results exponentially greater than the sum of the individuals.” This is true in sports, the military, the business world at large, and senior living companies. Through daily, deliberate, intentional effort, a culture of high-trust, fully engaged leaders and “wingmen” can be developed at all levels. Learn the secrets to achieving individual and collective high performance and how to build and sustain high-trust leadership and focused engagement.

ACHIEVING HIGH-TRUST LEADERSHIP & TEAMWORK Opening General Session featuring George Dom, USN (ret.) & Founder, High-Trust Leadership Network

Start off the CALA Fall Conference & Trade Show with an evening of good wine, appetizers, and the opportunity to meet exhibitors and CALA associate members. You’ll learn about new products and services available to senior living providers.

Outstanding Caregiver

Outstanding Department Director

Outstanding Team Member

Outstanding Executive Director

Sponsored by

Sponsored by

special events

wednesday

mondaygeneral session3:00 - 4:45 PM

exhibit hall wine tasting4:45 – 6:15 PM

Founder of High-Trust Leadership Network, Captain George Dom is a former naval officer and aviator with a career that includes key leadership positions in high performance organizations, including four aircraft carrier fighter squadrons and commander of the air wing on the USS Dwight D. Eisenhower and USS John F. Kennedy. He was also an instructor/pilot at the Navy Fighter Weapons School (Topgun) and commanding officer/flight leader of the Blue

Angels flight demonstration squadron. Today, Captain Dom is a highly respected business aviation manager, speaker, and leadership consultant to Fortune 500 corporations, private companies and individuals.

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Confused about new regulations? Getting conflicting information from various LPAs? Submit your questions in advance and get answers directly from CCLD leadership. Simply email hsh@CAassistedliving.org to get your issue on the agenda. CCLD leadership

will respond to questions and will provide the latest on its efforts to revise the inspection

process.

DISCUSSIONS WI T H COMMUNI TY CARE LICENSINGCCLD Program and Policy LeadershipModerator: Heather Harrison, Senior Vice President of Public Policy and Public Affairs, CALA

OH, SHIFT!Luncheon General Session featuring Jennifer Powers, Coach, Mentor & Trainer

Join Jennifer Powers for a fresh perspective on the simple, yet powerful shifts you can make to bring about the changes you most desire in your personal and professional life. Gain concrete tools to make positive changes that stick, including how to: step into a more positive mindset, deal with change and accompanying stress, embrace self-accountability, and step out of the victim role into that of the victor. You’ll leave feeling empowered and more in control of your own destiny.

Sponsored by

special events

wednesday

mondaygeneral session2:00 - 3:00 PM

general session12:15 - 1:45 PM

tuesday reception5:15 - 6:30 PM

tuesday

CALA invites you to join us for cocktails and appetizers before you head out for the evening. Your first cocktail is on AmeriPharma! Unwind, meet up with friends and colleagues and share a toast. Join us at Boulders Terrace at the Palm Springs Convention Center and enjoy a relaxing atmosphere under the stars and palm trees.

Cocktails with CALA1st Cocktail Sponsored by

Jennifer Powers is a leading expert in helping professionals improve their confidence and competence so they can live and work at their full potential. With clients on five continents, the energy and excitement she brings to her work is contagious and inspiring. Jennifer earned her Master’s Degree in

Sociology from the University of Houston and received her training and certification from Coach Training Alliance. She is

an MCC (Master Certified Coach), the highest earned credential from the International Coach Federation, which puts her in the top

3% of coaches worldwide. Author of the best-selling book Oh, Shift! and Oh, shift! for Teens, professionals can now become licensed facilitators of her groundbreaking content through the Oh, shift! Licensing Program.

additional infohotel

CEUs

session evaluation

handouts

Renaissance Palm Springs HotelADDRESS: 888 E Tahquitz Canyon Way, Palm Springs, CA 92262ROOM RATE: $198CUT-OFF DATE: October 5, 2018, unless sold out earlier

RESERVATIONS: (760) 322-6000ONLINE RESERVATIONS

CALA has applied for 16.5 CEUs and is a provider with RCFE, NHAP, and BRN. To earn CEUs for a session, attendees are required to stay for the entire time.

CEU CODESThe following codes, located next to each session description, indicate the types of CEUs for which CALA has applied:

R RCFE Administrator

RD RCFE Administrator/ Dementia UnitsRLR RCFE Laws & Regulations

N Nursing Home AdministratorNP Nursing Home Administrator “P” Credits

BRN Nurses and LVNs

Rate Sessions & Manage CEUs via the Conference App!Don’t forget to rate each of the sessions you attend via the conference app! In addition to all the other great features on the app – creating a personal schedule, viewing speaker and exhibitor profiles, accessing the handouts and attendee list, rating sessions, etc. – you’ll also be able to track CEUs and print out your own CEU certificate. Stay tuned for more details as we near the conference!

CALA will make all conference handouts available to registrants to preview online, save a copy and/or print, if desired. Handouts will also be accessible via the event app. Check your registration confirmation for details. Printed handouts will not be available at the conference.

Hotel Reservation Alert – It has been brought to our attention that companies claiming to be handling accommodations for CALA conferences have been contacting attendees and/or exhibitors. Please be aware the we do not use a third party to handle accommodations and that these are strictly scams. For your own protection, if you are contacted by a company presenting itself as a housing provider, please do not make reservations or provide them with any information as they are not legitimate. If you have any questions, please contact Nancy Ball at ndb@CAassistedliving.org or (916) 448-1900.

4 | 2 0 1 8 CA L A FA L L CO N F E R E N C E & T R A D E S H OW

additional info event sponsors

CEUs

session evaluation

handouts

to our event sponsors!

Douglas PancakeA R C H I T E C T S

thank you

KEYNOTE SPEAKER &REGISTRATION COUNTER

TOTE BAGS LUNCHEON SPEAKER

EXHIBIT HALL WINE TASTING 1ST COCKTAIL - TUESDAY NIGHT EVENT

#ELEVATEAGING

CONFERENCE APP LANYARDS

ROOM KEYS NAME BADGES

ONSITE PROGRAM

TRADE SHOW LUNCHEON

6 | 2 0 1 8 CA L A FA L L CO N F E R E N C E & T R A D E S H OW

schedule of eventsmonday

tuesday

9:00 AM REGISTRATION OPENS

9:45 – 10:15 AM FIRST-TIME ATTENDEE ORIENTATION

10:30 AM – 2:30 PM INTENSIVE SESSIONS When Disaster Strikes, Will You Be Prepared?

Living Beyond Dementia – Practical Solutions for Changing the Framework

Recruiting, Retaining & Engaging Top Sales Talent

2:30 – 3:00 PM DESSERT BREAK

3:00 – 4:45 PM GENERAL SESSION

Achieving High-Trust Leadership & Teamwork Opening General Session featuring George Dom, USN (ret.) & Founder, High-Trust Leadership Network Sponsored by Singlepoint Insurance

4:45 – 6:15 PM EXHIBIT HALL WINE TASTINGSponsored by PointClickCare

7:30 AM REGISTRATION OPENS

7:30 – 8:30 AM CONTINENTAL BREAKFAST

8:30 –10:00 AM CONCURRENT SESSIONS Public Policy Update

Sales & Marketing Insights from the Hacking Longevity Study

Adopting & Advancing a Culture of Innovation

Living Beyond Dementia – Next Steps

Incorporating Spiritual Care Principles to Enhance Resident Outcomes Limited seating!

10:00 – 10:30 AM COFFEE BREAK

10:30 AM – 12:00 PM CONCURRENT SESSIONS Enhancing Job Performance through Effective Learning Transfer

Evidence-Based Strategies to Improve Memory Effectiveness

Think Quick!

Secrets to Gaining Positive, Free Press

Resident Evictions – Following the Rules & Avoiding Pitfalls Limited seating!

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schedule of events

wednesday7:45 AM REGISTRATION OPENS

7:45 – 8:30 AM CONTINENTAL BREAKFAST

8:30 –10:00 AM CONCURRENT SESSIONS Resident & Employee Marijuana Use – Issues & Answers

The Performance Catalyst – Cracking the Manager Formula

Fostering a Hospitality-Based Culture

Making Your Renovation Funds Work for You!

10:00 – 10:30 AM COFFEE BREAK

10:30 AM – 12:00 PM CONCURRENT SESSIONS Ask the Attorneys

Quality Improvement for Community-Based Care

Reducing Risk & Work-Related Injuries

Improving Buy-In to Enhance Care Delivery & Financial Performance Limited seating!

12:15 – 1:45 PM GENERAL SESSION Oh Shift!

Luncheon General Session featuring Jennifer Powers, Coach, Mentor & Trainer Sponsored by Yardi Systems, Inc.

2:00 – 3:30 PM CONCURRENT SESSIONS Minimizing the Risk of Opioid Addiction

Your Hidden Game – Invisible Agreements that Can Make or Break Your Organization

12:00 – 1:45 PM EXHIBIT HALL WITH LUNCH Sponsored by SHOREBREAK Energy Solar

2:00 – 3:00 PM GENERAL SESSION Discussions with Community Care Licensing

3:15 – 3:45 PM DESSERT BREAK

3:45 – 5:15 PM CONCURRENT SESSIONS Thinking Outside of the “Can”

Navigating Challenging Family Dynamics

Identifying & Addressing Mental Health Issues

Keeping Proper Pace with Employment Trends & Lagging Laws

Navigating Regulatory Challenges of CCRCs & Multi-Level Campuses Limited seating!

5:15 – 6:30 PM TUESDAY RECEPTION - COCKTAILS WITH CALA 1st Cocktail Sponsored by AmeriPharma

monday

november 5

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Sponsored by

Sponsored by

first-time attendee orientation9:45 - 10:15 AM

registration opens9:00 AM

intensive sessions10:30 AM - 2:30 PM

general session3:00 - 4:45 PM

dessert break2:30 - 3:00 PM

exhibit hall wine tasting4:45 - 6:15 PM

WHEN DISASTER STRIKES, WILL YOU BE PREPARED?

R

N

BRN

Tom Cullen, Owner & CEO, Community Care OptionsKelly Grounds, District Director of Operations, Brookdale Senior LivingJanelle Parsons, President of Operations, Parsons Group, Inc.Vance Taylor, Chief, Office of Access & Functional Needs, California Governor's Office of Emergency ServicesModerator: Selena Coppi Hornback, Associate Director of Public Policy, California Assisted Living Association

2017 was a year unlike any other in terms of natural disasters that impacted senior living communities – from wildfires of epic proportion in northern and southern California, to hurricanes and flooding that impacted operators in other parts of the nation. Hear firsthand from operators who were on the front lines coordinating evacuations, relocations, and continuation of care for residents at communities impacted by these disasters. Gain critical insights regarding how to best work with state and local government to plan, practice, and improve outcomes during and after a disaster, and learn about CALA’s newly developed training materials and resources.

LIVING BEYOND DEMENTIA – PRACTICAL SOLUTIONS FOR CHANGING THE FRAMEWORK

RD

NP

BRN

Al Power, MD, Geriatrician, Author & Educator, G. Allen Power, Ltd.

Join a renowned geriatrician and author for a frank discussion around supporting individuals living with dementia. Examine the challenges operators face daily and the remaining questions regarding the traditional frameworks for caring for residents. Explore relational approaches to dementia care that maximize choice and human rights, specifically around living options, freedom, safety, and combating stigma. Learn how to avoid surplus safety, follow a stepped approach to increasing safe perimeters for walking, and navigate the upside and downside of risk, as well as other critical insights.

RECRUITING, RETAINING & ENGAGING TOP SALES TALENT

R

N

ACHIEVING HIGH-TRUST LEADERSHIP & TEAMWORKOpening General Session featuring George Dom, USN (ret.) & Founder, High-Trust Leadership Network

R

N

BRN

“A high-trust team is a ‘force-multiplier’ achieving results exponentially greater than the sum of the individuals.” This is true in sports, the military, the business world at large, and senior living companies. Through daily, deliberate, intentional effort, a culture of high-trust, fully engaged leaders and “wingmen” can be developed at all levels. Learn the secrets to achieving individual and collective high performance and how to build and sustain high-trust leadership and focused engagement.

Founder of High-Trust Leadership Network, Captain George Dom is a former naval officer and aviator with a career that

includes key leadership positions in high performance organizations, including four aircraft carrier fighter squadrons and commander of the air wing on the USS

Dwight D. Eisenhower and USS John F. Kennedy. He was also an instructor/pilot at the Navy Fighter Weapons

School (Topgun) and commanding officer/flight leader of the Blue Angels flight demonstration squadron. Today, Captain Dom is a highly respected business aviation manager, speaker, and leadership consultant to Fortune 500 corporations, private companies and individuals.

Bradley Harris, Founder & CEO, Bradley Harris & AssociatesCarlene Mot to, Chief Marketing Officer, Belmont Village Senior LivingMarty Ramseck, Senior Consultant, PI Midlantic

Recruiting and retaining top sales talent begins with an effective interview process that enables top candidates to be easily identified among their average counterparts. Learn critical questions to ask, what’s most important to top prospects, and how not to lose them during the interview process. Walk away with helpful strategies to keep your sales talent engaged, accountable, and motivated to perform at the highest level.

A working lunch is included with each program.

Start off the CALA Fall Conference & Trade Show with an evening of good wine, appetizers, and the opportunity to meet exhibitors and CALA associate members. You’ll learn about new products and services available to senior living providers.

tuesday

november 6

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registration opens7:30 AM

continental breakfast7:30 - 8:30 AM

concurrent sessions8:30 - 10:00 AM

concurrent sessions10:30 AM - 12:00 PM

coffee break10:00 - 10:30 AM

PUBLIC POLICY UPDATE RLR

N

Heather Harrison, Senior Vice President of Public Policy & Public Affairs, CALA

Which new laws and regulations will impact senior living providers? How will licensees need to adjust their operations in order to comply? Attend this session to learn the latest on emergency preparedness, the Assisted Living Waiver, CCRC actuarial studies, and other issues impacting residents, employees, and licensees. Leave with a greater understanding of these critical issues as well as how to impact the legislative process.

SALES & MARKETING INSIGHTS FROM THE HACKING LONGEVITY STUDY

R

N

Lori Bit ter, Senior Strategist & President, The Business of AgingDebbie Reilly, Regional Vice President of Sales, West, Belmont Village Senior Living

The Hacking Longevity study launched in 2017 was geared toward gaining a better understanding of the mindsets, values and preferences of three generations over the age of 50. Join the originator of the study and a sales and marketing expert as they share critical insights gleaned, along with effective strategies to best align marketing and sales efforts with information revealed regarding these future prospective residents.

ADOPTING & ADVANCING A CULTURE OF INNOVATION

R

N

BRN

Sarah Thomas, Executive-in-Residence, Aging2.0

Adopting a culture of innovation enables senior care providers to take full advantage of the latest ideas and products to enhance existing services and develop new ones to improve residents’ lives. Learn the critical steps to building a successful and thriving culture of innovation

ENHANCING JOB PERFORMANCE THROUGH EFFECTIVE LEARNING TRANSFER

R

N

BRN

Diana Engle, Regional Memory Care Director, Oakmont Senior Living

Are you looking to better ensure that the time, energy, and expense put into training employees translates into real-world performance improvement or enhancement? Learn the secrets to “learning transfer” – the successful application of training into employees’ work behavior, skills, and ability to do their jobs. Walk away with effective tips and tools that will lead to lasting behavior change and improved job performance.

– from laying the foundation, to developing a framework, engaging your community, and moving beyond beta. Explore real-world examples and their impact on service, care delivery, and marketplace success.

LIVING BEYOND DEMENTIA – NEXT STEPS

RD

NP

BRN

Al Power, MD, Geriatrician, Author & Educator, G. Allen Power, Ltd.

Join Dr. Power for a deeper dive into the “whys” and “hows” of developing programs focused on supporting the well-being of residents living with dementia introduced in his intensive session on Monday. Explore practical examples and walk away with helpful strategies to optimize each aspect of well-being within typical restraints of time, money, and staffing. Strategies to support reducing the use of antipsychotic medications will be included.

INCORPORATING SPIRITUAL CARE PRINCIPLES TO ENHANCE RESIDENT OUTCOMES

R

NP

BRN

Robert Drake, Clinical Hospice & Palliative Care Chaplain, Ocean Soul Renewal, LLC & Executive Director, The Chaplaincy Institute

Supporting residents’ health and well-being requires an interdisciplinary approach that goes beyond providing direct care. Learn how to clearly understand and communicate with residents to more effectively manage pain, nausea, anxiety, spiritual distress, and conflict. Explore practical approaches to incorporating spiritual care skills to be more “in the moment” in order to better understand and address residents’ and family members’ needs, establish a greater flow to the process, and enhance overall outcomes.

Limited Seating!

november 6

1 2 | 2 0 1 8 CA L A FA L L CO N F E R E N C E & T R A D E S H OW

general session2:00 - 3:00 PM

dessert break3:15 - 3:45 PM

EVIDENCE-BASED STRATEGIES TO IMPROVE MEMORY EFFECTIVENESS

RD

NP

BRN

Cynthia Green, PhD, Founder & President, Total Brain Health

The inability to recall or retrieve information previously committed to memory is frustrating, especially for residents experiencing increased memory lapses or early changes associated with dementia. Research shows that memory wellness training and the use of simple strategies can be effective in maintaining and even improving recall in older adults, including those with early decline. Learn behavioral interventions and helpful strategies to support memory effectiveness across the cognitive continuum, and review a case study in which a training program was implemented.

THINK QUICK!R

N

Lee Silber, Speaker, Creative-Lee Speaking

The world is moving at the speed of thought, making it more and more challenging to keep pace. What if you could learn how to make sound decisions faster, work with your natural tendencies, and focus on solutions instead of dwelling on problems? Imagine how you’d be able to get things done faster and have more time for the things you want and need to do. The good news is quick thinking is a learned skill, so don’t just imagine it – do it! Fasten your seatbelts and prepare to leave better equipped to keep pace with the world around you.

SECRETS TO GAINING POSITIVE, FREE PRESSR

N

John Hernandez, CEO, ON AdvertisingRon Merit t, President, ON Advertising

Positive press – especially when it’s free – is worth its weight in gold. It has the potential to drive website traffic, increase phones inquiries, and reach a broader customer base. And it’s not as hard to come by as you might think, provided you’re willing to roll up your sleeves and do a little work. Learn the secrets to tapping into and getting the most out of free press, including key strategies to utilizing online journalists with sources and how to keep the positive stories going.

RESIDENT EVICTIONS – FOLLOWING THE RULES & AVOIDING PITFALLS

R

Lori Ferguson, Partner, Hanson Bridgett LLPPayam Saljoughian, Associate, Hanson Bridgett LLP

Join this legal tandem and explore the regulatory and procedural requirements that must be followed when a resident is no longer appropriate for your community and must be relocated. Take a close look at each of the stages in the process – from initial information gathering and drafting the termination notice to pursuing the matter in court and enforcing the eviction, when necessary. Examine common pitfalls that lead to regulatory issues and roadblocks in court, along with strategies to overcome them. Alternatives to eviction will also be discussed.

Take time before and after lunch to meet and network with exhibitors to learn about new products and services they have to offer. Please make sure to visit and thank each exhibitor, as they contribute greatly to the success of the association.

Sponsored by

Limited Seating!

exhibit hall with lunch12:00 - 1:45 PM

DISCUSSIONS WITH COMMUNITY CARE LICENSING

RLR

BRN

CCLD Program and Policy LeadershipModerator: Heather Harrison, Senior Vice President of Public Policy & Public Affairs, CALA

Confused about new regulations? Getting conflicting information from various LPAs? Submit your questions in advance and get answers directly from CCLD leadership. Simply email hsh@CAassistedliving.org to get your issue on the agenda. CCLD leadership will respond to questions and will provide the latest on its efforts to revise the inspection process.

E L EVAT E | 1 3

THINKING OUTSIDE OF THE "CAN"R

N

Andrew Moret, Regional Executive Chef Specialist, Oakmont Management GroupRina Younan, Senior Regional Director of Culinary, Oakmont Management Group

Join two accomplished culinary experts for a candid comparison of new and innovative culinary trends within and outside of senior living. From menu development, kitchen and restaurant designs, to multi-venue dining, sales and marketing, social media and technology – nothing will be left off the table. Learn new and cost-effective ideas to enhance the overall dining experience for residents and guests and leave better equipped to implement positive changes where needed – and change the way people think about senior living dining.

NAVIGATING CHALLENGING FAMILY DYNAMICS R

N

BRN

Lori Ferguson, Partner, Hanson Bridgett LLPAlan Fox, Executive Director, WindChime of MarinMike Zeug, Divisional Vice President of Operations, Integral Senior Living

While working collaboratively with family members is ideal to ensure residents’ needs and care are kept at the forefront, challenging personalities or complex family dynamics can sometimes take the process down a more challenging path. Examine key questions and considerations from the legal, operational, and community perspective when the situation is less than ideal, gain insight to both parties’ conflict management styles as well as the family’s or resident’s point of reference, and leave with helpful insights and strategies to make the next challenging situation you face that much easier to navigate.

IDENTIFYING & ADDRESSING MENTAL HEALTH ISSUESRD

NP

BRN

Pamela Kaufmann, Partner, Hanson Bridgett LLPElizabeth Landsverk, MD, Founder & CEO, ElderConsult Geriatric Medicine

Depression, anxiety, and chronic mental health issues such as addiction, bipolar disorders, and complex psychiatric diagnoses are on the rise. Skilled assessments, care planning, and employee training are key to providing appropriate care and increased quality of life for residents with these challenges. Education of residents and de-stigmatization are also essential. Left unidentified or unaddressed, unmet needs can result in negative outcomes for residents, as well as increased liability for providers. Learn clinical and practical strategies to identify and care plan for residents with mental health challenges, including those living with dementia, and to manage providers’ risk.

concurrent sessions3:45 - 5:15 PM

KEEPING PROPER PACE WITH EMPLOYMENT TRENDS & LAGGING LAWS

R

N

BRN

Diane O'Malley, Partner, Hanson Bridgett LLP

Rapidly changing societal norms, combined with wage and hour laws that haven’t kept pace with these changes, make it difficult to manage employees while fostering a dynamic, engaged, and stable workforce. Explore current trends and ever-changing dynamics that impact workplace management, to include: regulations regarding transgender employees, salary bans, increased use of technology, privacy concerns, and increased telecommuting requests, among others. Leave with strategies to better "see around the corner" to prevent problems and potential lawsuits.

NAVIGATING REGULATORY CHALLENGES OF CCRCS & MULTI-LEVEL CAMPUSES

R

Tara Cope, General Counsel, Vi Senior LivingDeidré Schönfeldt, Partner, Hanson Bridgett LLP

Communities that operate as part of a CCRC or large multi-level campus face unique regulatory challenges. Join an in-house and private practice legal tandem as they explore operational challenges and best practices for navigating RCFE laws and Continuing Care Contract statutes and address the interaction between Community Care Licensing Division and the Continuing Care Contracts Branch. Come prepared to share your strategies and successes.

Limited Seating!

Cocktails with CALA1st Cocktail Sponsored by

CALA invites you to join us for cocktails and appetizers before you head out for the evening. Your first cocktail is on AmeriPharma! Unwind, meet up with friends and colleagues and share a toast. Join us at Boulders Terrace at the Palm Springs Convention Center and enjoy a relaxing atmosphere under the stars and palm trees.

tuesday reception5:15 - 6:30 PM

wednesday

november 7

E L EVAT E | 1 5

registration opens7:45 AM

continental breakfast7:45 - 8:30 AM

concurrent sessions8:30 - 10:00 AM

concurrent sessions10:30 AM - 12:00 PM

coffee break10:00 - 10:30 AM

RESIDENT & EMPLOYEE MARIJUANA USE – ISSUES & ANSWERS

R

N

BRN

Diane O'Malley, Partner, Hanson Bridgett, LLPPamela Kaufmann, Partner, Hanson Bridgett LLP

Does the employment and regulatory environment surrounding resident and employee marijuana use leave you in a haze of confusion and concern? Hear the latest legal and practical developments around how marijuana use impacts pre-employment drug screening and workplace performance. Explore current trends as well as DSS guidance on marijuana use by residents, federal limitations and uncertainties, and various approaches providers have taken in permitting marijuana use under certain conditions. You’ll leave better prepared to develop or update policies around these issues.

THE PERFORMANCE CATALYST – CRACKING THE MANAGER FORMULA

R

N

BRN

John Broer, Curator of Epic Stuff, IN2GREAT

Ineffective managers are the main reason people leave organizations. Some managers are unprepared, ill-equipped, and even uninterested in managing and developing other people, yet here they are. By applying “people analytics” against today’s engagement data, we can see why cracking the manager code is critical if we are to create work environments that attract the right people, put them in the right places, and develop them in the right way. You’ll learn how to collect and interpret “people analytics”, as well as have the opportunity to collect your own personal behavioral data.

FOSTERING A HOSPITALITY-BASED CULTURE

R

N

RonnDa Peters, Vice President, Marketing & Sales, Strategic Dining Services

ASK THE ATTORNEYS

RLR

N

Doug Armstrong, Counsel, Hanson Bridgett, LLPJoel Goldman, Partner, Hanson Bridgett, LLP

This ever-present, though always different, interactive session will cover a wide range of legal topics affecting California providers. Gain insights and the perspectives of this long-time, highly regarded duo. Presenters will discuss recent issues, regulatory trends, and policy changes, as well as address attendee questions and concerns. You’ll leave better equipped to avoid and/or address challenges before they become problems.

Lagniappe refers to doing a little something extra to surprise and delight patrons or customers. Applied properly, it has the capacity to build and strengthen a hospitality-based culture throughout a company or community. Explore and discuss best practices for creating clear expectations, garnering buy-in, and translating a lagniappe-based approach into various departments community-wide, much to the delight of residents and family members.

MAKING YOUR RENOVATION FUNDS WORK FOR YOU!

R

N

Michelle Browne, President, Marlo InteriorsCheryl Sanders, President & CEO, Interior ImagesCynthia Warner, Principal, Warner Design AssociatesModerator: Douglas Pancake, President, Douglas Pancake Architects

Whether it’s a lobby renovation to improve first impressions, a dining room renovation to enhance residents’ dining experience and improve staff efficiency, or a simple replacement of carpet and paint in the corridors, when it’s done well, the effects on a community can be transformative. And it’s not necessarily those with the biggest budgets that get the best results! Take a guided visual tour and explore the thought process behind some of the most successful, highest impact renovations created with limited budgets. Leave armed with a fresh perspective and strategies to maximize your renovation funds.

1 6 | 2 0 1 8 CA L A FA L L CO N F E R E N C E & T R A D E S H OW

general session12:15 - 1:45 PM

QUALITY IMPROVEMENT FOR COMMUNITY-BASED CARE

R

N

BRN

Demetria Haffenreffer, President & CEO, Haffenreffer and Associates, Inc.

An effective Quality Improvement (QI) program requires thoughtful design based on thorough knowledge of the essential components, the institution of well-defined measures, and an understanding of how your program may be assessed by the State. From there, it takes time, persistence, and initiative from leadership at all levels to ensure proper buy-in and successful use. Explore essential elements, participate in creative exercises, and leave with helpful tools to support successful design and implementation of your QI system.

REDUCING RISK & WORK-RELATED INJURIES R

N

BRN

Scot t Bertulis, Vice President & Senior Risk Control Consultant, Willis Towers WatsonChristian Holland, Vice President of Risk & Legal Services, Oakmont Management Group

While there isn’t a silver bullet to develop a culture of safety and employee engagement, targeting outcomes and activities is highly effective in reducing workplace injury rates and workers’ compensation costs. Learn specific techniques designed to change employee behavior and create accountable standards to reduce the risk of employee injury and associated costs. Safe practices, creating and sustaining change, and practical tools and programs to address employee safety risks will be addressed.

IMPROVING BUY-IN TO ENHANCE CARE DELIVERY & FINANCIAL PERFORMANCE

R

N

Chris Belford, Executive Vice President, Asset Management, American Healthcare Investors, LLC

Providing outstanding care and services and maximizing financial performance are not mutually exclusive. Strong communication, clearly defined goals, and an understanding of how decisions are made can create better buy-in and accountability for care delivery and financial performance. Increase your understanding of how communities are financed, along with what differentiates a high-performing community from its under-performing or average counterparts. Leave with tools and techniques to bridge communication gaps and create better understanding.

Limited Seating!

concurrent sessions2:00 - 3:30 PM

Sponsored by

MINIMIZING THE RISK OF OPIOID ADDICTION R

N

BRN

Todd King, PharmD, Director of Clinical Services-Senior Living, Omnicare

Think residents aren’t at risk of falling victim to the opioid epidemic? Think again! Join a pharmacist as he identifies risk factors and treatment guidelines to reduce the likelihood of opioid addiction while addressing chronic pain. Explore varying types of pain along with non-

pharmacological and pharmacological treatment options.

YOUR HIDDEN GAME – INVISIBLE AGREEMENTS THAT CAN MAKE OR BREAK YOUR ORGANIZATION

R

N

BRN

Sharon Rich, CEO, Think Business Growth, Inc.Jeffrey Harris Bilson, President, Druthers Agency, Inc.

Every organization has a Hidden Game made up of the unspoken rules, unquestioned assumptions, and invisible agreements that people and teams form with each other automatically and unconsciously. Virtually every business challenge has one or more invisible agreements at its core. Learn how to draw the game out of the shadows and into the light to bring workplace behavior into alignment with desired outcomes. Walk away with helpful tools to create a clear roadmap for navigating new

agreements with skill and clarity.

OH, SHIFT! Luncheon General Session featuring Jenni fer Powers, Coach, Mentor & Trainer

R

N

Join Jennifer Powers for a fresh perspective on the simple, yet powerful shifts you can make to bring about the changes you most desire in your personal and professional life. Gain concrete tools to make positive changes that stick, including how to: step into a more positive mindset, deal with change and accompanying stress, embrace self-accountability, and step out of the victim role into that of the victor. You’ll leave feeling empowered and more in control of your own destiny.

Jennifer Powers is a leading expert in helping professionals improve their confidence and competence so they can live and work at their full potential. With clients on five continents, the energy and excitement she brings to her work is contagious and inspiring. Jennifer earned

her Master’s Degree in Sociology from the University of Houston and received her training and certification from Coach

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FULL TWO DAYS ONE DAY

1ST MEMBER m 595 m 455 m 255

ADD’L MEMBER m 510 m 390 m 220

1ST NON-MEMBER m 950 m 730 m 410

ADD’L NON-MEMBER m 795 m 610 m 340

STUDENT: Special student rates available. Please complete the student registration form.

ONE OR TWO DAY ATTENDEES

TWO DAYS m MON & TUES m TUES & WED

ONE DAY m MON m TUES m WED

TELL US ABOUT YOURSELF

CHECK ALL THAT APPLY

m 1st time attendee m Vegetarian

CONFIRMATION – You will receive written confirmation of your registration from CALA within 10 days of receipt.

NON-MEMBERS – CALA memberships are companywide. If you are not a member, please pay the non-member rates, or join CALA to receive member rates.

CONFERENCE DISCOUNTS – CALA must receive your registration and payment by September 28, 2018 for the early bird discount. As the student rate is deeply discounted, the early bird discount does

not apply to student registrations.

ATTENDEE ROSTER – CALA must receive your registration no later than October 19, 2018 to be listed in the official pre-registered roster, which will be available on-site.

CANCELLATION POLICY – Cancellations received in writing by 5:00 p.m. 11 business days before the event will receive a refund less a $50 administrative charge. Cancellations received 6 -10 business

days before the event are not refundable (regardless of registration date), but credit may be given for future CALA educational offerings; substitute attendees are encouraged. No refunds or credits will be

given for cancellations received thereafter. No-shows will be billed.

REMITTANCE – Payment and registration can be mailed or emailed to CALA | 455 Capitol Mall, Suite 222, Sacramento, CA 95814 | kem@CAassistedliving.org.

ON-SITE CALA PHOTOGRAPHER – Please be advised that a CALA photographer will be taking photos at the conference. As a registered participant, you agree to be included in photographs that may be

used for future publicity or marketing materials.

CALA CONTACT - All registered attendees agree to receive CALA correspondence via fax, e-mail or phone.

Please call 916-448-1900 if you require special accessibility or accommodations at this function.

2018 CALA FALL CONFERENCE & TRADE SHOW

...................................................................................................................................................................................FULL NAME (as it should appear on your name badge)

..................................................................................................................................................................................TITLE

.................................................................................................................................................................................COMPANY NAME

..................................................................................................................................................................................PARENT COMPANY

..................................................................................................................................................................................ADDRESS

...................................................................................................................................................................................CITY/STATE/ZIP

...................................................................................................................................................................................PHONE RCFE ADMIN CERTIFICATE #

.................................................................................................................................................................................EMAIL ADDRESS (REQUIRED)

EMERGENCY CONTACT

...................................................................................................................................................................................NAME

..................................................................................................................................................................................PHONE

CONTACT INFORMATION

Registration $...............................

Early Bird Discount: (-$30) $...............................

Early Bird discount does not apply to student registrations. Early Bird payment must be received by September 28, 2018

GRAND TOTAL $...............................

m Check m Credit Card (Visa/MC/Amex)

Card Number..............................................................................................................................................

Expiration Date..........................................................................................................................................

Cardholder Signature.........................................................................................................................

Cardholder Name (print).................................................................................................................

ADDITIONAL INFORMATION

PAYMENT

RATES

TO REGISTER: Click here to register online OR fill out this form and mail, fax, or email

to: CALA - 455 Capitol Mall, Suite 222, Sacramento, CA 95814 | Fax (916) 448-1659 |

kem@CAassistedliving.org

Register and pay by September 28,

2018 for anEARLY BIRD DISCOUNT.

individualregistration

Please provide a list of all attendees included in the registration, including name, title, company/community,email address, as well as emergency contact name and phone number. Also note any vegetarians.

CONFIRMATION – You will receive written confirmation of your registration from CALA within 10 days of receipt.NON-MEMBERS – CALA memberships are companywide. If you are not a member, please pay the non-member rates, or join CALA to receive member rates.CONFERENCE DISCOUNTS – CALA must receive your registration and payment by September 28, 2018 for the early bird discount.

ATTENDEE ROSTER – CALA must receive your registration no later than October 19, 2018 to be listed in the official pre-registered roster, which will be available on-site.CANCELLATION POLICY – Cancellations received in writing by 5:00 p.m. 11 business days before the event will receive a refund less a $50 administrative charge. Cancellations received 6 -10 business days before the event are not refundable (regardless of registration date), but credit may be given for future CALA educational offerings; substitute attendees are encouraged. No refunds or credits will be given for cancellations received thereafter. No-shows will be billed.REMITTANCE – Payment and registration can be mailed or emailed to CALA | 455 Capitol Mall, Suite 222, Sacramento, CA 95814 | kem@CAassistedliving.org.ON-SITE CALA PHOTOGRAPHER – Please be advised that a CALA photographer will be taking photos at the conference. As a registered participant, you agree to be included in photographs that may be used for future publicity or marketing materials.CALA CONTACT - All registered attendees agree to receive CALA correspondence via fax, e-mail or phone.Please call 916-448-1900 if you require special accessibility or accommodations at this function. If you are a vegetarian or first-time attendee, please let us know by emailing kem@CAassistedliving.org

*FOR CALA PROVIDER MEMBERS ONLY

Select a level:PLATINUM - $14,95036 FULL CONFERENCE REGISTRATIONS OR 40 EARLY BIRD REGISTRATIONS

SILVER - $4,95010 FULL CONFERENCE REGISTRATIONS OR 12 EARLY BIRD REGISTRATIONS

BRONZE- $2,5505 FULL CONFERENCE REGISTRATIONS OR 6 EARLY BIRD REGISTRATIONS

GOLD - $7,25015 FULL CONFERENCE REGISTRATIONS OR 18 EARLY BIRD REGISTRATIONS

GRAND TOTAL: $..............................................................................

m Check m Credit Card (Visa/MC/Amex)

Card Number..............................................................................................................................................

Expiration Date..........................................................................................................................................

Cardholder Signature.........................................................................................................................

Cardholder Name (print).................................................................................................................

PAYMENT

TO REGISTER: Click here to register online OR fill out this form

and mail, fax, or email to: CALA - 455 Capitol Mall,

Suite 222, Sacramento, CA 95814 | Fax (916) 448-1659 |

kem@CAassistedliving.org

...................................................................................................................................................................................FULL NAME

..................................................................................................................................................................................TITLE

.................................................................................................................................................................................COMPANY NAME

..................................................................................................................................................................................ADDRESS

...................................................................................................................................................................................CITY/STATE/ZIP

...................................................................................................................................................................................PHONE FAX

.................................................................................................................................................................................EMAIL ADDRESS (REQUIRED)

2018 CALA FALL CONFERENCE & TRADE SHOW

REGISTER AND PAY BY

SEPTEMBER 28, 2018and receive additional

conference registrations!

EARLY BIRD SPECIAL

All company registrations receive:

P R O M I N E N T S I G N AG E AT C O N F E R E N C E*

P R I N T E D AC K N O W L E D G E M E N T I N P R O G R A M *

A N N O U N C E M E N T S AT C O N F E R E N C E

R I B B O N S F O R AT T E N D E E S

S I X F O OT (6 ’ ) D R A P E D D I S P L AY TA B L E

* Must register and pay by September 28, 2018 to be includedin the onsite program and signange.

CONTACT INFORMATION

companyregistration