eGovernment Resource Book · 2004. 2. 5. · eGovernment Resource Book Synopses of IST projects relating to eGovernment Conception and design of the cover from the A3 - Information

eGovernment Resource Book

Synopses of IST projects relating to eGovernment

Conception and design of the cover from the A3 - Inform

ation and Comm

unication Unit - Date of publication: March 2003

KK

-52-03-182-EN-C

March 2003

eGovernment Resource Book —

Synopses of IST projects

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Synopses of IST Projects relating to eGovernment (*)

(*) Note: this book is a collection of summaries of projects under contract since 1999. For any comments or complementary information, pleasesend them to the Contact point of Unit eGovernment, F. Loeurng, email: [email protected], tel. +(32).(2).296 54 64.Thank you.

A great deal of additional information on the European Union is available on the Internet.It can be accessed through the Europa server (http://europa.eu.int).

Cataloguing data can be found at the end of this publication.

Luxembourg: Office for Official Publications of the European Communities, 2003

ISBN 92-894-5509-8

© European Communities, 2003Reproduction is authorised provided the source is acknowledged.

Printed in Italy

PRINTED ON WHITE CHLORINE-FREE PAPER

Table of Contents

3

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Past research achievements in EU eGovernment research area . . . . . . . . . . . . . . . . . . . . . . . . . . 7

IST in FP5 (1998-2002) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

‘Smart Government’ related projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

‘eDemocracy’ related projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

An enhanced project portfolio on eGovernment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IST eGovernment Research in FP6 (2003-2006) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Project Synopses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

ACKNOWNET – Active Knowledge Manager Using Dynamic Self-Modifying Knowledge Models . . . . . 18

AGORA 2000 - Innovative IST Platform and Services to support a Democratic Regional/Urban Planning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

AIDA - Advanced Interactive Digital Administrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

AVANTI - Added Value Access to New Technologies and services on the Internet . . . . . . . . . . . . . . . . 24

BISER - Benchmarking the Information Society – e-Europe Indicators for European Regions . . . . . . . . . 26

CB-BUSINESS - Cross-border Business Intermediation through Electronic Seamless Services . . . . . . . . 28

CENTURi21 - Community Empowerment Network Through Universal Regional integration for the 21st Century . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CITATION - Citizen Information Tool in smart Administrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

CLIPCARD - European Traffic Violation Ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

CYBERVOTE - An innovative cyber voting system for Internet terminals and mobile phones . . . . . . . . 36

DECOR – Delivery of Context-sensitive Organisational Knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . 38

DEMOS - Delphi Mediation Online System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

EBR-ON - European Business Register – Open Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

E-COURT - electronic Court: judicial IT-based management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

EDEN - Electronic Democracy European Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

E-FORUM - E-Forum for European Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

EGOV - An Integrated Platform for Realising Online One-Stop Government . . . . . . . . . . . . . . . . . . . . 50

EMPLOY - New Employment through innovative Tools and Services for an Efficient/Effective European Structural Funds Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

e-MINDER - Electronic CoMmerce Leveraging Network for Developing European Regions . . . . . . . . . 54

E-MUNIS - Electronic Municipal Information Services – Best Practice Transfer and Improvement Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

ENLARGE: Entrepreneurship Laboratory for Eastern European Regions . . . . . . . . . . . . . . . . . . . . . . . . 60

eEPOCH - eEurope Smart Card Charter proof of concept and holistic solution . . . . . . . . . . . . . . . . . 62

E-POLL - Electronic Polling System for remote voting operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

E-POWER - European Programme for an Ontology based Work Environment for Regulations and legislation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

EUCLID - European initiative for a Citizen digital ID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

EU-PUBLI.COM - Facilitating Co-operation amongst European Public Administration employees through a Unitary European Network Architecture and the use of Interoperable Middleware Components . . . . 70

EURO-CITI - European Cities platform for on-line transaction services . . . . . . . . . . . . . . . . . . . . . . . . 72

EUROVET TRIAL - Trial of the Eurovet Animal Identification and Veterinary Surveillance System . . . . . . 74

FASME - Facilitating Administrative Services for Mobile Europeans . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

ICTE-PAN: Methodologies and Tools for Building Intelligent Collaboration and Transaction Environments in Public Administration Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

IMPULSE - Improving Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

INFOCITIZEN - Agent based negotiation for inter- and intra-enterprise coordination employing a European Information Architecture for Public Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

KEELAN - Key Elements for electronic Local Authorities’ Networks . . . . . . . . . . . . . . . . . . . . . . . . . . 88

KIWI - Building Innovative Knowledge Management Infrastructures Within European Public Administrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

MAP - Mobile Adaptive Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

MEASURE - Measuring IST industrial impact and socio-economic results . . . . . . . . . . . . . . . . . . . . . . . 96

PACE - Public Administration and Electronic Commerce in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

PANDORA - Pilot Action oN Digital economy Opportunities for Rural Areas . . . . . . . . . . . . . . . . . . . 100

PELLUCID - A Platform for Organisationally Mobile Public Employees . . . . . . . . . . . . . . . . . . . . . . . . . 102

PRISMA - Prospective Service Models and Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

REGIONAL-IST - Regional Indicators of e-Government and e-Business in Information Technologies . . . 106

SAMPLE - Single Administrative Message for Postal Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

SMARTGOV - A Governmental Knowledge-based Platform for Public Sector Online Services . . . . . . . . 110

THREE ROSES - Three Regional Operating networks working on Strategic Electronic Scenarios . . . . . . 112

TRIDENT- Three-dimensional Restitution via Internet of Digital Elevation Networks in Towns . . . . . . . 114

TRUE-VOTE – A Secure and Trustable Internet Voting System based on PKI . . . . . . . . . . . . . . . . . . . . . 116

VISUAL ADMIN - Opening Administration Information Systems to Citizens . . . . . . . . . . . . . . . . . . . . . 118

VSIIS - Voluntary organisations and Social Inclusions in the Information Society . . . . . . . . . . . . . . . . . . 120

WEBOCRACY - Web Technologies Supporting Direct Participation in Democratic Processes . . . . . . . . 122

Synopses of IST Projects relating to eGovernment

4

Foreword

5

European IST research has been addressing major emerging challenges in a range of domains.A number of IST researchactivities, supported over the years, have paved the way for policy developments, helping Europe to exploit its strengthsand to benefit from technological innovation.

eGovernment today is one of Europe’s next challenges. It plays a central role in the eEurope 2005 Action Plan1 and itfigures prominently in the recently adopted strategy for restoring confidence in the electronic communication sector.It attracts significant ICT investment in public sector by all levels of government – local, regional, national and attractsincreasing interest by citizens, businesses and the political environment.

It is in this context that European IST research on eGovernment2 is launched under the 6th Framework Programme3.Building on work already done in previous Framework Programmes, as well as on work in a number of related ISTdomains (e.g. eBusiness, eWork, eHealth, security, mobility, etc) a new eGovernment research agenda has been devel-oped for the next four years to come.

It builds around two core research challenges,advanced eGovernment services for citizens and businesses, and the requiredorganisational transformation.The objective is to support multi-disciplinary IST research and development that will help totransform government organisations and services across Europe,while increasing transparency and efficiency in the publicsector.This can only be achieved if research has a direct contribution to the related policy development.

eGovernment research in FP6 is therefore set to advance the frontiers of exploiting digital technologies for respon-sive, interoperable and performing public sector organisations that offer interactive, secure and user-driven servicesacross Europe.At the same time, this research activity is expected to be a catalyst in a number of eGovernment pol-icy developments and through that, to increase the scale and impact of eGovernment investment in Europe.

Research in this domain has a long tradition over several Framework Programmes. This publication reports on proj-ects currently managed by the eGovernment Unit in Directorate INFSO-C. In addition to these projects, there is anumber of IST projects which contribute to eGovernment with research in other domains.

Research currently under way through these projects is further strengthened with the results of the 1st IST Call inFP6.4 A large number of high quality research proposals on eGovernment has been received. A new set of projects isabout to be launched using the new instruments. Efforts to start building the ERA for eGovernment are also underway, allowing the further co-ordination and focus of European research efforts on eGovernment.

Dr. Rosalie ZobelDirector

Directorate C: Components and Subsystems,Applications

European Commission - Directorate General Information Society

1 See detail description at http://europa.eu.int/information_society/eeurope/action_plan/index_en.htm2 see detail description at http://www.cordis.lu/ist/so/business-govt/home.html3 see destail description at http://www.cordis.lu/ist/workprogramme/fp6_workprogramme.htm4 see detail description at http://fp6.cordis.lu/fp6/calls_activity.cfm?ID_ACTIVITY=124

Past research achievements in EU eGovernment research area

IST in FP5 (1998-2002)

7

Addressing the Role of Public AdministrationsThe European Commission pursued a co-ordinated European approach to tackling the complete range of needs ofeGovernment through the European Union R&D programmes in information and communication technologies. In thisit recognised that the role of public administrations was multi-faceted. It recognised that the best way for public admin-istrations to stimulate the use of IST was to use it. It also recognised the role of all the sectors that contributed tothe development of modern government.

A very large number of public authorities, including numerous local and regional authorities, have participated in the EUresearch programmes. The need to modernise was the primary motivation. However, the relatively new concept ofgovernment as business was also a basic motivation for public authorities’ interest in the area. In addition,budgetary pres-sures contributed to their increasing participation.Although IST promised substantial cost savings and extra revenue, itwas recognised that the pace of change was impeded by the fact that the public sector was constrained by financial andbudgetary limitations and by the sheer scale of the adaptation to the changing needs of enterprises and citizens.

Industry also increased its interest in the programmes directed towards public administrations, as it became increas-ingly aware of the role of government as a major customer of IST services. Industry actively developed opportunitiesfor new public/private partnerships. IST research thus helped to stimulate the use of existing institutions to functionas intermediaries in the delivery of public services. As the ‘point of service delivery’ function of government changes,commercial actors such as banks, credit card companies and insurance companies were all involved in research proj-ects that explored the provision of eGovernment services.

Initiatives in the EU research programmesEU research actions have addressed both the technological issues and the ‘systemic’ issues for the development anduptake of eGovernment. These systemic issues spanned a broad range and included: globalisation (e.g. identification,multi-lingual and multi-cultural issues, etc.), financial aspects (e.g. contracts, payments, billing, taxation, accounting), own-ership (e.g. IPR, copyright), privacy & security (including confidentiality, authentication, certification), interconnectivity &interoperability (incl. standards), and deployment (including promotion, awareness, best practice, training).

Research work in eGovernment has been funded under the 3rd, 4th and 5th framework programmes. It viewed publicadministrations in their dual roles as provider and consumer. It targeted internal problems such as work management,service provision, planning/monitoring and co-operation/co-ordination. It also examined the context in which the pub-lic sector operated with regard to the provision of IST based services such as those addressing the single market, thelegislative environment, multi-lingual requirements and the general lack of experience of national and regional publicauthorities in co-working with other authorities.

During the 3rd FP (1991-1994), the background of the research work was the completion of the Single Market, hence theemphasis on the harmonisation and interconnection of the different national networks, and the notion of ‘overlay network’.

During the 4th FP (1994-1998), the background was the consolidation of the Single Market and the implementation ofthe Maastricht treaty, hence the extension of the previous work to new application areas such as co-operationbetween police forces, the integration of tourist services, or one-stop-shopping of administrative services for citizensmoving from one Member State to another.

Throughout these periods RTD has contributed to:

• improving the internal processes of Public Authorities and extend the range of services they offer;

• creating user friendly interfaces to Public Authorities for citizens, professionals and small and medium enterprises;

• making better use of public resources;

• Improving accessibility and quality of existing services.

Some specific sectors that were addressed include:

• Electronic tendering by government.

• Enabling public bodies to function on the Internet.

• Context development. (‘preparatory’ systems)

• Integration of the various services provided by public authorities.

• Cyber marketplaces.

The 5th Framework Programme (1988-2002)5 broke with the ‘silo approach’ to the design, development, demonstra-tion and delivery of government services based on the organisational structure of government rather than the needsof the clients of government. On average, a single government may have anything from 50 to 70 different agencies ordepartments.

The typical first-generation government Internet presence was, and still is, characterised by a proliferation of individ-ual departmental web sites each with a separate URL, offering its own department information and on-line services.As a result, there was a confusing array of overlapping services with inconsistent methods for access and delivery.There was a fragmentation of information and communications systems, with few standards and few economies ofscale opportunities. This fragmentation created major barriers to information sharing and to integration across gov-ernments’ functions and levels, and even within a given governmental department. Some governments had the fore-sight, and the wisdom, to create one central web site, from which a user – a citizen or an organisation – could thenbecome linked to any department. Nevertheless, this approach produced the same effect: the user was forced to haveto know what department to go to for what service! The fifth framework programme helped to foster a new approachfocusing on integration and modernisation with a view to avoiding the patchwork of diverse ICT protocols, inconsis-tent platforms, single-purpose application systems, and information which could be accessed easily or shared. Thatapproach was driven by the users’ perspectives.

Two main areas were addressed: Smart government and eDemocracy with an emphasis on the projected needsin the period 2005 to 2010.A number of targets for RTD were emphasised:

• The effectiveness and efficiency of public.The goal was to improve the internal effectiveness of public admin-istrations and the interaction between different levels and different functions.To this end RTD should address theneed for re-engineering the business processes of public administrations, the archiving and warehousing of infor-mation collected by public administrations, and the development of unified information models to enable sharing ofinformation between different levels and functions of public administrations.

• The quality of public service provision. RTD work aimed to improve the quality of publicly funded servicesthrough sharing individual, aggregate and geographical data between various functions of public administration andtheir direct service providers.

• Support for the widening and deepening of the EU. This aimed to help public administrations to managechange arising from the Enlargement of the EU, from Monetary Union and to support for the four freedoms — thefreedom of movement of labour, goods, services and capital — within the European Union.

These two areas were developed into two project-clusters, where all projects funded in the domain of Public Admin-istrations in ‘Systems and Services for the Citizen’ were grouped. A description of each cluster follows and for eachone, the importance of the work undertaken and the critical role of research in IST are highlighted.

The main objective of clustering has been to improve the performance of the individual projects in a given cluster bymaximising the possibilities for interaction with other projects and stakeholders in the domain. Specifically the aims ofclusters are to:

• Maximise technological, industrial and societal relevance

• Foster standardisation, inter-operability, benchmarking and best practice

• Facilitate assessment and technical validation of results

• Create synergy with national research activities and other European programmes (including EUREKA)

• Stimulate user awareness

• Identify common dissemination activities and routes for commercialisation

• Stimulate exploitation

• Identify future RTD requirements


8

5 see detail description at http://www.cordis.lu/ist/ist-fp5.html

‘Smart Government’ related projects

9

1. Problem area The cluster is concerned with intelligent systems for improving the provision of public administration on-line services.These will combine relevant technical, economic, legal and social aspects and will supplement or replace the currentgeneration of information services. The projects address the issue of single point of access or they focus on specificproblems facing all levels of public administrations.They will demonstrate the type of systems required to enable pub-lic administrations to deliver major electronic services and help to understand the patterns of co-ordination necessaryto support diverse activities in order to establish coherent service delivery.

2. Socio-economic challenge and expected impactThe projects aim to help administrations serve the public using the latest technologies,strategies and practices.The overallobjective is to improve public services, making them more efficient, productive, tailored to individual users needs, afford-able and easy to use.The challenge for government is to change so that it functions, and is seen to function, as a singleenterprise.Thus the projects are contributing by helping public officials themselves to evaluate the processes involved inthe government services and subsequently to design, develop, demonstrate and deliver services that are not based on thetraditional organisational structure of government but on the needs of citizens.The projects are also helping public admin-istrations to react to market forces, to eliminate redundancy in service provision whilst improving quality.

Cluster research has focused on developing new,specialised services incorporating the latest technology and best practice,rather than on front-ending or automating old-generation systems. It has concentrated on trials and on obtaining real-lifeexperience. It has also developed platforms that embody technologies to help branches of government adopt best practice.

3. Key work undertaken The cluster covers a wide variety of activities and technologies.The guiding principleis service provision across current boundaries.The subjects being investigated rangefrom international messaging between government departments; through specificsingle department service improvement; to the development of citizens’ portals.

The cluster has been sub-divided into three sub-clusters as follows:

• Sub-Cluster 1: Best practice demonstration

• Sub-Cluster 2: Service integration

• Sub-Cluster 3: Internal services

A wide variety of technologies are being explored.These include smart cards, 3-Dimaging, electronic signature, secure e-document transmission, user authentication,intelligent user interfaces,WAP, XML, data security and web technologies.

In the 6th Framework Programme the cluster will aim at developing e-Government solutions enabling productivityimprovements and delivering more effective and efficient services to citizens and businesses.The challenge will be forGovernment to take advantage of e-techniques that have yielded significant productivity growth in the private sector,in particular knowledge management and smart organisations (new types of inter-networked collaborative organisa-tions, highly flexible, dynamic and able to share resources and skills).The e-Government strategy will address four seg-ments: Citizens, Businesses, Interorganisational Functions, Internal Efficiency and Effectiveness. Projects are likely toemphasise road mapping, models of governance, and interoperability with evolving e-commerce and m-commerce sys-tems, including new 3G platforms. Co-operative relationships between governments and between governments andbusiness will therefore be very important. Systems are likely, ideally, to be based on generic technologies and modularin nature, permitting the composition and self-customisation of individual applications.

4. Short descriptions of key projectsThe FASME project addresses the free movement of workers. It uses Java card technology to support the EuropeanUnion citizen who changes his/her place of work or domicile within the EU. It targets two areas: setting up domicileand car registration.

The individualised Java card will authenticate the cardholder,encrypt and decrypt personal data, transform this informa-tion according to the requirements of the receiving countryand record the registered data produced by the civil ser-vants at the new destination.The project results will include:

• a Java card prototype containing customised citizenmigration guidelines;

• a technical infrastructure integrating Java cards into a largescale, multinational security and application architecture;

• integration of Java Card technology with biometricauthentication techniques.

TRIDENT addresses the problem of fast growth of urban areas, which has not been accom-panied by advances in the archiving of, and access to, planning data. It is developing a proto-type system that integrates advanced technologies of aero-stereographic image acquisition,digital three-dimensional cartography restitution, data base integration and internet/intranetnetworking in order to improve urban planning services.Two planning-related applicationswill be demonstrated:urban development planning and urban monitoring.A third application,3-D telephone directory services, will also be developed.This will demonstrate the capacityof the system for spin-off revenue-generating services that exploit public data.

AVANTI addresses one of the biggest issues that face electronic service providers: the so-called digital divide - the bar-rier between those who are comfortable with using IST and those who cannot or do not want to use it. It focuses onsome of the impediments people face in accessing electronic services and on promoting inclusion in the informationsociety for all. Professional researchers, psychologists, industry and a range of service providers will contribute toimproving the acceptability of IST for the use of citizens.The key development of this project is the provision of a per-sonal assistant, an avatar, to interface between the Internet and the system itself. Barriers to use such as language, dis-ability and fear of technology are addressed. This involves new techniques (such as speech activated commands), toaugment conventional keyboard access to perform conventional tasks.Tailored authentication and security devices willallay security fears, support ease of access, and ensure integrity of information.The project researches the acceptabil-ity of biometrics for security identification and recognition. Initially it will employ fingerprint recognition and retinascans. Subsequently it will be extended to characteristics such as iris and hand scans, ear scans and odour recognition.The service will be delivered through digital television, (as this technology is the most likely to contribute to ubiquityof service), private kiosk access, PCs and WAP.

5. Project portfolioNo of projects: 36 (26RTD, 10AM)

No of organisations: 297

Total EU funding: 60.9 M€

Total budget: 101.4 M€


10

‘eDemocracy’ related projects

11

1. Problem areaeDemocracy is associated with the intent to broaden citizens’ participation in societal decision making through onlinedebate.The relevant IST projects set scenarios for the mid- to long-term by building on advanced computing, commu-nication and media technologies and by seeking to obtain wide public acceptance. They address problem areas thatcover the following main strands:

• Access to on-line information on public affairs

• Electronic voting

• Web forums/consultations/on-line deliberation

2. Socio-economic challenge and expected impactThe RTD projects address the impact of the Internet on the nature ofdemocracy. Questions addressed include:

• What are the new and emerging forms of democracy?

• What is the future of digital deliberation and voting?

• How does ‘participatory democracy’ affect political outcomes?

• How may online forms of democracy affect the rules for governmentand business?

• Which technologies, systems, tools and methods are most appropriateto support emerging forms of democracy?

3. Key work undertaken The cluster aims at stimulating co-operation and synergies between all IST projects which have the ambition to makea major contribution towards increased participation of citizens in democracy-related matters. This includes moretransparent presentation of public policies and information, consultation/voting, and interaction with elected represen-tatives. In addition a reduction of the administrative costs related to all democratic processes is expected.

The cluster is divided into three sub-clusters as follows:

• Sub-cluster 1: Information access and presentation

• Sub-cluster 2: Online transactions

• Sub-cluster 3: Online consultations and e-Voting

The key technological areas addressed are: trustworthy e-voting protocols, user authentication,Web technologies, datasecurity, distributed open software and databases, 3-D systems, expert systems, natural language processing tools, bio-metrics and smart cards.

4. Short descriptions of key projectsDEMOS develops and validates a new methodology to support democratic discussion and participation. Its open webbased system allows mediation and consensus forming on-line with a high number of users.The innovation relates tothe construction of a novel methodology based on sociological theories of conflict resolution by combining the advan-tages of three well-proven methods of social research: the Delphi, the survey and mediation methods. Furthermore,this methodology is translated into a set of innovative software tools for information management, deliberation andargumentation, interactive surveys and polls, and subgroup formation and matchmaking.These high level tools will beaccessible via an attractive website. Finally, DEMOS will design an integrative socio-computational system for the sup-port of on-line democracy. Usability and scalability requirements of attracting, involving and organising large numbersof citizens will be addressed. Deployment will be carried out at two trial sites in Bologna and Hamburg.

EURO-CITI specifies, develops and tests a common architecture and related services, targeting the public sector. Inno-vation lies in the architecture (integrating state-of-the-art protocols and technologies for secure access from IP andWAP, authentication and authorisation, dynamic reconfiguration of networks), in the generic or meta-services (i.e. elec-tronic submission of forms, tele-consulting, electronic voting) that are based on object-oriented software engineeringmethodologies and programming environments, and in the process model (adapting general process models andprocess re-engineering methodologies from the business sector to be used by local authorities). Electronic voting willbe used for opinion poll petitions that can be initiated by both the local authorities and citizens.This will re-enforcethe concept of direct democracy.Trials will take place in three cities (Barcelona,Athens, London Borough of Brent).

E-POLL builds and field tests a network-based electronic voting system. It developsan innovative procedure definition tool to organise consultations in a flexible way(XML based ‘wizard’), a high performance network infrastructure (UMTS) to supportthe e-poll network in a secure way, interfaces and protocols over IP (to ensure theQuality of Service). It completely separates authentication from counting systems andincludes fingerprint recognition enabled smart cards.The project involves administra-tions at three levels: national (electoral office), regional and local in order to ensure

the applicability at all levels.The E-POLL eVoting system has been piloted to date in two elections in Italy and one elec-tion in France.The system has been accredited in France and has been selected as the national eVoting standard in Italy

5. Project portfolio No of projects: 11

No organisations: 73

Total EU Funding: 15 M €



12

An enhanced project portfolio on eGovernment

13

IST in the 5th Framework Programme supported research relevant to eGovernment and some of its other domains.This has been particularly the case with Key Action II (KAII).Three of its research domains, Knowledge Management,Trust & Confidence and IST Socio-Economic Research6 have contributed to the eGovernment project portfolio.Theseprojects, while covering a diverse field of research activities, complement the research mentioned above in many keyaspects. A number of public sector organisations design new eGovernment services for SMEs (e.g. USHER, E-CHAM-BER), while others help regional development (e.g. E-MINDER, REGEO) or do research on statistical indicators whichhelp to measure and benchmark eGovernment development in the EU and in the Enlargement countries (e.g. SIBIS).

Other activities concern organisational research. Networking as an organisational strategy, new inter-organisationalmodels, eGovernment models, network management issues including knowledge aspects, search for more robustmechanisms of translating technological innovation into market and socio-economic development.

Legal aspects, especially related to security and trust, citizen’s access and conflict resolution in virtual environments.

Regional aspects, with new non-private intermediary organisations offer public services at the benefit of region as awhole, facilitating intra-and inter-regional co-operation both among public authorities and private agents.

No of projects: 15 (6 R&D, 9 AM)

Total EU Funding: 20 M €


6 A report on clusters and activities in this domain can be found at ftp://ftp.cordis.lu/pub/ist/docs/socio-economic/ser-report-tc-final.zip

IST eGovernment Research in FP6 (2003-2006)

15

The guiding principle for IST research on eGovernment in FP6 is two folds. It comes from the vision of realising theEuropean Research Area through FP6 and from the Lisbon objective of making the EU the most competitive knowl-edge-based economy by 2010.

In the IST Work Programme 20037, emphasis has been placed on networked governments, covered under the Strate-gic Objective on ‘Networked businesses and governments8, which was open during the first Call for proposals. Theobjective has been ‘To develop ICTs supporting organisational networking, process integration, and sharing ofresources.This shall enable networked organisations, private and public, to build faster and more effective partnershipsand alliances, to re-engineer and integrate their processes, to develop value added products and services, and to shareefficiently knowledge and experiences.

There are also a number of other Strategic Objectives in WP-2003 addressing eGovernment-related research (e.g.broadband, dependability, and mobility). Certain socio-economic aspects of eGovernment research are addressedthrough Priority 7 of FP6.

The eGovernment research strategy is structured around two core challenges: advanced eGovernment services forbusiness and citizens, which are interactive, secure and user-driven organisational transformation in the public sectortowards dynamic, interoperable and service-driven public organisations in Europe. The goal is to support world-classvisionary research which responds to the emerging needs of a European society over the next ten years, characterisedby greater diversity, flexibility and mobility.

Beyond placing traditional public services on-line, digital technologies enable the offer of new services that are mobile,pan-European, and individualised. New issues emerge in this context (e.g. eCitizens, eIdentity). Access to services willrequire a set of solutions, covering multi-modal access, authentication, citizen-relations-management, user-driven infor-mation management, open source solutions, multi-lingual issues.

At the same time, such developments rely on organisational transformation in the public sector, within and acrossdepartments, within and across Member States. Apart from back-office integration and the corresponding organisa-tional re-engineering, inter-organisational networking is one emerging challenge. Public sector specifications are impor-tant in this context. ICTs as a support to administrative co-operation is a powerful tool. Responsiveness and efficien-cy in the public sector is another challenge.

At the same time, eGovernment research is expected to be a catalyst in a number of eGovernment policy develop-ments and through that, to increase the scale and impact of eGovernment investment in Europe. The eEurope 2005has already mobilised a large number of actors around Europe with the view of achieving concrete objectives by 2005.Many national, regional and local authorities have been aware and are developing eGovernment in their own field ofresponsibilities. Further than that, a large number of ICT companies recognise eGovernment as a major business fieldand have adapted their strategy accordingly by setting up eGovernment research and business departments.

One important factor in harnessing the benefits from new ICT research on eGovernment, is the first step towards aEuropean Research Area on eGovernment. The networking of research efforts and resources across Europe willincrease both the contribution of technology to society and the effective interaction between ‘suppliers’ (technology-push) and ‘users’ (public and private sector alike).These efforts are now taking-off.

7 see detail description at http://www.cordis.lu/ist/workprogramme/fp6_workprogramme.htm 8 see detail description at http://www.cordis.lu/ist/so/business-govt/home.html

Project Synopses


18

ACKNOWNET – Active Knowledge Manager UsingDynamic Self-Modifying Knowledge Models

KEYWORDS

active knowledge networks, automaticknowledge acquisition, knowledge repre-sentation, information extraction, textanalysis, knowledge propagation, insurancerisk analysis, earthquake

PROJECT WEBSITE

http://www.tupaisystems.co.il/AcknownetSite/

SUMMARYThe 6-month feasibility study ACKNOWNET demonstrates thestrengths and potentials of an innovative knowledge representation andhandling approach. An autonomous network (software structure) ofnodes and operators facilitates easy, explicit representation of complex,interdependent knowledge structures. The propagation mechanismsenable active behaviour and self-adaptation. The close integration withinnovative text analysis supports automatic incorporation of newknowledge.

ACKNOWNET has been applied to the re-insurance domain.A proto-type for earthquake risk analysis has been implemented which demon-strates the feasibility of the approach.

PROBLEMBuilding knowledge-based systems to support complex knowledge-intensive decisions is faced with two main difficulties: The knowledgenecessary for the task at hand is very often only partially expressable insymbolic knowledge representation formalisms – complex influences,interrelations, and dependencies are difficult to capture and to maintain.A long-term adaption of the knowledge base to dynamic changes of thedomain knowledge is difficult and expensive. Consequently, an approachis needed which allows the integrated handling of different forms ofknowledge together with their complex interactions, while facilitating atleast semi-automatic adaptation to changes and new input.

AIMThe ultimate vision of ACKNOWNET is to develop a software devicethat can integrate knowledge from widely disparate sources, representit in a consistent and active form, and make it available for deploymentin multiple applications. By using a single, consistent and uniform envi-ronment, the proposed solution will enable pieces of knowledge arriv-ing from different domains, and expressed in different forms, to interactwith and enrich each other.

Specifically, a software object will be created which can hold the fol-lowing forms of knowledge in a common integrated form:

• Analytic – typified by value passing structures

• Experiential – typified by learning from data

• Topological – organisational structure

• Knowledge best captured in semantic nets

• New concepts with initially unknown relevance introduced in freeform text

The envisioned solution is well-suited for complex knowledge-baseddecision support in areas as diverse as e-Commerce,Customer Relation-

Diverse knowledge types are reflected in the re-insurance earthquake model

PROJECT CO-ORDINATOR

Mr.Ansgar Bernardi

DFKI GmbH

Erwin-Schroedinger-Str.

D-67663 Kaiserslautern

Germany

Tel. +49 631 205 3582

Fax +49 631 205 3210

email: [email protected]

PARTNERS

- Tupai Systems Inc., Israel

- Cognit S.A., Norway

- DFKI GmbH, Germany

- Munich Re, Germany (associated appli-cation partner)

ship Management, Finance, Insurance, Telecommunications, Aerospace,Health, and many more.

The ACKNOWNET feasibility study aimed at the development of a sys-tem prototype for earthquake risk analysis in the re-insurance domainin order to prove the viability of the core concepts of the approach.

TECHNICAL APPROACHTupai’s eCognition software realizes the knowledge representation coreof the AcKnowNet system. eCognition is a software tool implementinga specific kind of semantic networks, so-called ‘Active Knowledge Net-works’,AKN.

The overall approach of the system is the formalization of knowledgethat is only partly or implicitly known in an application scenario. Thecharacteristic of the eCognition approach is the use of a network-based knowledge representation formalism with a propagation-orientedprocessing which allows

• efficient reasoning for using the knowledge and for finding deficienciesof the currently acquired knowledge (automated reasoning), and

• easy modification and partly automatic adoption of the acquiredknowledge in order to overcome detected deficiencies (knowledgerepresentation).

Based on this technology, a prototypical holistic knowledge model forearthquake risk analysis has been implemented that combines the diversi-fied knowledge aspects involved, including Seismological, Geographical,Structural, Statistical and Economical knowledge,both analytical and prob-abilistic. When activated, this model is suitable to support the differentusage scenarios typical in the application example, running from user-initi-ated risk calculation to expert-triggered extension of knowledge.

The AKN technology has been integrated with Cognit’s CORPORUMtext analysis and information management technology and combinedwith information extraction components.The resulting semantic analyz-er automatically extracts relevant knowledge chunks from textual inputand feeds them into the Active Knowledge Network, thus augmentingthe knowledge base.The main information source processed in the pro-totype is the Lloyd’s list of earthquake event-related information.

RESULTS ACHIEVEDACKNOWNET reached its aim by demonstrating the core topics:

• An Active Knowledge Networks model has been built in the select-ed area – earthquakes in the reinsurance context.The model com-bines analytical and experiential knowledge from diversified domains– Seismology, Geography, Structural Mechanics and Economy. Themodel was validated by MunichRe’s earthquake expert.

• The prototype has demonstrated enriching of the knowledge modelby new knowledge captured from real-life free text documents,Lloyds event reports, both semi-structured and unstructured.

• Both scientific evaluation and end-user comments emphasize theviability of the ACKNOWNET approach.

Additionally, during the study, the state-of-the-art in Information Extrac-tion from free-text was found insufficiently reliable for the tasks intended.Therefore, a new high-accuracy information extraction paradigm hasbeen designed, implemented and demonstrated. Its reliability goes farbeyond the state-of-the-art.

Contract No. IST-2001-32533

Start date: 1 November 2001

Duration: 6 months

EC funding: 349,958 €

Project Synopses

19

Structure of the ACKNOWNET earthquake risk model

KEYWORDS

e-Democracy, regional/urban planning, 3DGIS, workflow, Internet technology, infor-mation security, mobile communication

CLUSTER

E-Democracy

PROJECT WEBSITE

http:// www.agora2000.org

SUMMARYThe AGORA 2000 project is to design an integrated environment,which is able to support the different phases of the regional/urban plan-ning decision process, including the identification of the problem, thedefinition of alternative solutions, the final decision, the presentation ofdecision-external entities, the collection of feedback on the decision,and the implementation of recovery steps.

PROBLEMMany of the problems that any planning department has to solve arechanging in character and are getting increasingly complicated. Munici-palities and regional governments nowadays are no longer in the posi-tion to solve these problems on their own. The ability to explain thetaken decision, describe the selection process among different alterna-tives, and present the foreseen positive effects of the planned activities,are sometimes more important than the absolute validity of the politi-cal decisions themselves.

AIMThe AGORA 2000 project aims at designing a 3D system architecture anda regional/urban planning process to encourage the involvement of thecitizens to undertake enhanced solutions to territory planning issues.


20

AGORA 2000 - Innovative IST Platform and Services to support a Democratic Regional/Urban Planning Process

Project Synopses

21


Dr Antonio Bianco

S.A.T.A. S.R.L.

Via Ugo Foscolo 11

I-27100 PAVIA, Italy

Tel: +39-348-2345685

Fax: +39-0382-24672

E-mail: [email protected]

PARTNERS

- S.A.T.A. S.R.L., Italy

- Comune di Macra della Comunita Mon-tana Valle Maira, Italy

- Universidad Politecnica de Valencia, Spain

- Aquitaine Europe Communication,France

- Ergon Consulting and Systems S.A.,Greece

- Amministrazione Regionale Toscana, Italy

- Ayuntamiento de Valencia, Spain

- Universidad Politecnica de Madrid, Spain

- Business Flow Consulting SARL, France

- Municipality of Anatoly, Greece

TECHNICAL APPROACHThe project will implement a set of networked and multimedia tools tobuild an advanced web-based tri-dimensional Geographical InformationSystem.A realistic computer model of urban/rural area will be used forinteractive fly- and walk-through demonstrations.The whole system willexploit the potentialities of current and future mobile communicationdevices and protocols.

EXPECTED RESULTSA global system architecture for regional/urban planning; specific appli-cations devoted to the regional/urban planning in the regions targetedby the project; information tools to support public decision makers inan efficient and effective urban/rural area planning.


Start date: 01 September 2000

Duration: 30 months

EC funding: 1,600,000 €

Providing personal one-to-onesupport for marginalised groups

KEYWORDS

Smart government, e-documents, trustwor-thy digital signatures, digital certificates,WYSIWYG, chip cards.

CLUSTER

Smart Government

PROJECT WEBSITE

http://aida.infonova.at

SUMMARYThe AIDA project will demonstrate the feasibility of using e-documents,defined as machine readable data structures, for authentic and legalelectronic documents.These can be used nationally and internationallyby introducing trustworthy digital signatures for e-business and e-gov-ernment.

PROBLEMElectronic documents are only valid if the digital signature they containhas been created by using a special environment. The European Signa-ture Guidelines as well as national legislation recommend or evenrequire the use of a trustworthy environment for generating and veri-fying of advanced digital signatures.

AIMThe European Signature Guidelines as well as national legislations rec-ommend or even require the use of a trustworthy environment for thegeneration as well as for the verification of advanced digital signaturesgenerally.

Now, this project has all these aims:

- to define and implement a trustworthy environment by means of asignature terminal, which does not only provide a secure solutionbut is also easy to handle by users,

- to define and develop machine-readable data structures for elec-tronic documents which can be used for national and internationalpurposes,

- to define and develop electronic documents to replace convention-al documents used at demonstrator sites and make proof of theusability of such documents in their electronic form for electronicadministration environments, and, furthermore, to implement anenvironment and an infrastructure where such electronic docu-ments can be used.

Summarising one can say, trustworthy digital signatures will be funda-mental for various next generation services in the digital era. One ofthese services shall be an ‘e-Administration Service Provider’ – and toachieve this, all components, environments and techniques requiredshall be developed resp. integrated.


22

AIDA - Advanced Interactive Digital Administrations

Project Synopses

23


Mr. EDL Anton

Infonova EDV, GmbH

Am Seering 6

A-8141 Unterpremstaetten/Graz,

Austria

Tel: +43-316-8003-1411

Fax: +43-316-8003-2680


PARTNERS

- Infonova EDV, Informationstechnologieund Systementwicklung GesellschaftmbH,Austria

- Politecnico di Torino, Italy

- Motorola Limited, United Kingdom

- Institut für Angewandte Informa-tionsverarbeitung und Kommunikation-stechnologie,Technische

- Universität Graz,Austria

- Mestna Obcina Celje, Slovenia

- Pospe_evalni center za malo gospo-darstvo – Euro Info CorrespondenceCenter Ljubljana, Slovenia

- Ministery of Economic Affairs, Direc-torate of the RS for the Business Infor-mation Center, Slovenia

- Informatica e Telecomunicazioni, Italy

- Sinergija, razvoj, marketing lokalnihskupnosti, posredni_tvo, izobrazevanjein svetovanje, d.o.o., Slovenia

TECHNICAL APPROACHThe project relies on an infrastructure consisting of a signature termi-nal, providing both a soft- and hardware solution to the security issues,of e-documents, defined in a structured language to allow translationinto different languages, and of a management platform for e-docu-ments enabling citizens to display electronic documents and to verifythe signature of the authority.

EXPECTED RESULTSThe public demo platform at http://aida.infonova.at/demo/ proved to bea very stable one. All participants had numerous live-presentations viathe public internet, which gave a lot of feedback for future enhance-ments of the system.

By the end of the project there are two commercial products - out ofAIDA - on the market.

- The Security Software Package – the so called ‘Crypto Library’ isavailable on the market and a very stable and innovative product.See http://jcewww.iaik.tu-graz.ac.at/products/index.php for moreinformation.

- The WYSIWYG-Viewer was delivered to a customer in Austria byDecember 2001.The first certified Austrian Trust Center ‘A-Sign’http://www.a-sign.at/ recommends the SW-based version of theviewer for their strongest certificate (premium class certificate =equal to handwritten signature) to show signed XML-content.

So commercial success already started even before the project ended!This is actually one of the preferred outcomes of an EC-funded project.


Start date: 01 January 2000

Duration: 27 months

EC funding: 2,172,750 €

AIDA Architecture

KEYWORDS

Smart Government,Voice recognition, Intel-ligent assistant, Personal assistant AVATAR,Multi-linguality, Community empowermentforum, Citizen's data, Identification andAuthentication (bio-metrics, non-bio-met-rics), Secure personal interaction, Easy pub-lic access.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.avantiproject.org/Documentation.htm

http://www.avantiproject.org/Documentation.htm

SUMMARYThe AVANTI project will encourage inclusion in the information socie-ty of those people who cannot or think they do not want to beinvolved, by developing an intelligent assistant which can take over theinterface to Internet services and remove barriers to use such as lan-guage, disability and fear of technology. Authentication and securitydevices will ensure integrity of information.

PROBLEMResearch has shown that there are two main barriers to widespreadparticipation in the information society:

1- Inability or unwillingness to use modern technology: people may nothave or want a PC, they view information technology with suspicionand fear, they think it is too expensive and some people, such as theelderly, have simply never tried it.

2- Inappropriateness of content: the content is boring, unattractive andis relevant to ordinary people. It is too difficult to find what onewants– one needs to know you’re his/her way around and it is inthe wrong language.

Our project seeks to break down these two barriers.

AIMThe aim of the AVANTI project is to overcome the barriers that makeup the digital divide. We seek to remove the obstacles that preventpeople from using information technology and we explore new ways ofaccessing and presenting information in order to make it more attrac-tive to the user. At present, we have some avid users of informationtechnology and core groups in every community, who interact fre-quently with the municipality. By the end of the project we will havemade it possible for the range of users to grow and develop, and tohave enabled wider public interaction with municipal and other publicservices, especially among groups who would normally not participate.

TECHNICAL APPROACHThe key development of this project is the provision of an avatar:a personalassistant which will provide help for the public with the interface to theInternet service.This will involve new techniques such as speech activatedcommands in selected languages to augment conventional keyboard access.Other technologies support the development of the avatar:

1. Biometrics –Biometrics represents the future for identification andauthentication. Conventional methods of identification such as IDcards, a social security number or a password, can be lost, forged orforgotten.


24

AVANTI - Added Value Access to New Technologies and services on the Internet

Project Synopses

25


Ms Antoinette Moussalli

London Borough of Lewisham

Town Hall, Catford

London SE6 4RU, UK

Tel: +44 208 314 8288

Fax: +44 208 314 3226


PARTNERS

- London Borough of Lewisham, UnitedKingdom

- Kista Stadsdelsnaemnd, Sweden

- City of Edinburgh Council, United King-dom

- City of Ventspils, Latvia

- Fujitsu, United Kingdom

- CIRN, Sweden

- University of Ventspils, Latvia

- Microsoft Europe, United Kingdom

Biometric technology can establish the authenticity of a uniquephysiological or behavioural characteristic of a user such as a fin-gerprint or retinal scan.

2. Digital Television – This technology is the one most likely to con-tribute to ubiquity of service because people are used to and feelcomfortable with the TV set.

3. Kiosk - The use of a ‘private’ kiosk will be investigated. Using itrather in the same way that one uses a photo booth, but takingaccount of the need for privacy and comfort.

4. PC - There will of course be traditional PC users and it must beensured that by catering to new generations of users, these are notdisadvantaged.

5. Mobile telephones - These are becoming increasingly popular, espe-cially with the younger generation. Emerging technologies such asUMTS will be explored.

Using the avatar, will make the interface to all devices similar so thatusers can switch between devices and still be familiar with the use ofthe system.

EXPECTED RESULTSThe principal technological development of the AVANTI project is thepersonal assistant or Avatar, which will enable easier access to IT andthe services and information delivered through it.This development willbe supplemented by research into the acceptability of biometrics forsecurity, identification, and recognition. Information will be shown to beaccessible, by means of the Avatar, form a range of devices: PC’s,kiosks, mobile telephones, and digital television. Each of the citiesparticipating in the project will use these core technologicaldevelopments to create business services, delivered over theInternet for their citizens. Application areas will include generaladministration, social care, recreation and leisure, and e-democ-racy.

At the ceremony for the Information Management Awards 2002which took place in London in December 2002, AVANTI wonthe top Award in the CRM Project category. AVANTI was alsonominated in the Premier Project of the Year category. TheseAwards are the premier industry recognition of excellence andinnovation in the management of business information.


Start date: 01 June 2001

Duration: 24 months

EC funding: 3,100,000 €

Test site model

KEYWORDS

benchmarking, regional development, Infor-mation Society, statistics, statistical indica-tors, NUTS2, population survey, businesssurvey, database

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.biser-eu.com

SUMMARYThe aim of the BISER project is to develop, define and pilot statisticalindicators for measuring and benchmarking the impact of the Knowl-edge Economy on Europe's regions, based on a solid understanding offactors influencing regional development. Primary statistics will beobtained from population and establishment surveys at NUTS II level ofapprox. 10,000 citizens and 5,000 decision-makers.

PROBLEMWhen experts and researchers speak of the Knowledge Economy andthe Information Society, they are mostly making reference to thenation-state dimension of changes driven by globalisation and informa-tion communication technology. But as these changes have sweptacross the world it has become apparent that it is between regions,rather than countries, that the biggest disparities occur in the wayeconomies are restructured and societies reshaped. This brings aregional dimension into focus. However, the emerging Information Soci-ety with its new economic environment poses huge challenges for sta-tistical measurement instruments and processes. More reliable, timelyand comparable statistics are needed to account for the major socialand economic shifts that underlie Information Society developments atthe regional level.

AIMThe BISER project has the objectives to:

• define, develop and pilot a set of statistical indicators for bench-marking the progress of European regions towards the InformationSociety;

• provide a detailed picture of Information Society development atregional level across Europe;

• support policy development to achieve policy goals at the regionallevel, in particular cohesion and regional development.

TECHNICAL APPROACHThe BISER process consists of the following steps.The project will:

• thoroughly assess existing conceptual approaches relating to theemergence of the Information Society and the Net Economy tobuild a model of regional development showing the role of all rele-vant factors at an appropriate level of detail;

• define a theoretically founded and transparent set of statistical vari-ables, the ‘e-Europe Regions Indicators’ to accurately track develop-ment of Europe's regions in the Information Society;


26

BISER - Benchmarking the Information Society – e-Europe Indicators for European Regions

BISER Framework for the development of regional Information Society indicators

Project Synopses

27


Mr Simon ROBINSON

EMPIRICA Gesellschaft fuer Kommunika-tions und Technologieforschung mbH

Oxfordstr. 2

D 53111 Bonn

Germany

Tel: +49 228 985 300

Fax: +49 228 985 30 12


PARTNERS

- Empirica Gesellschaft Fuer Kommunika-tions - und Technologieforschung MBH,Germany

- Danish Technological Institute, DanishKingdom

- Salzburg research ForschungsgesellschaftM.B.H.,Austria

- The Local Futures Group Limited, Unit-ed Kingdom

- Universita Degli Studi di Roma ‘LASAPIENZA’, Italy

- Work Research Centre LTD, Irland

• analyse current and forthcoming statistical measures from officialsupranational and national statistical agencies commercial researchfirms and other sources and develop by the way of rapid prototyp-ing adequate operationalisations of component variables for whichfresh data collection is required;

• design and conduct regional surveys of the general population as wellas of key decision-makers in regions across the EU and use the resultsto point up developments in sectoral subgroups of the economy,espe-cially those that act as multipliers (e.g. the education system);

• identify patterns of development offering opportunities to acceleratedevelopment through regional collaboration and/or targeted policies.

Main elements of BISER are:

• conceptual framework for mapping Information Society develop-ments that are of prime importance for the development of regions;

• inventory of existing statistical concepts and data sources;

• documentation of gaps between user requirements and current dataavailability;

• a set of new statistical indicators which take account of the rapidlychanging nature of e-Europe Regions;

• a number of pilot surveys to test these new indicators;

• presentation of pilot survey results through a user-friendly interface;

• e-Europe Regions policy guidelines.

EXPECTED RESULTSProducts of the project will be:

• Survey reports presenting and discussing the findings from theBISER Regional Population Survey and theBISER Regional Decision Maker Survey. Itwill contain primary data statistics forapprox. 30 NUTS 2 regions on 20-30 keyindicators;

• Benchmarking reports on the relativedevelopmental position and path of Euro-pean regions in the Information Society in10 Domains (sectors of development);

• Handbook of indicator design discussingall issues of methodological relevance;

• Data presentation (including contextualdata) via user-friendly Web interface.


Start date: 01 December 2001

Duration: 24 months

EC funding: 2,170,000 €

The BISER eEurope Regions indicator database will contain ICT-related as well as contextual and intermediate indicators.

KEYWORDS

Smart Government, one-stop government,cross-border services, intermediation hub

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.cb-business.com

http://www.cb-business.com

SUMMARYCB-BUSINESS will develop and demonstrate an intermediation hubthat implements a true ‘one-stop shop’ service model for business-to-government interactions. The aim of this platform is to address theneeds of businesses when they enter into cross-border processes withpublic authorities and government organisations.

PROBLEMBusiness enterprises face significant obstacles in their quest to interactwith public administrations and governments across Europe. The mostcommon problems include bureaucracy, ambiguous procedures, func-tional disintegration, vague and/or overlapping authority structures andinformation fragmentation. All these problems get sharper when busi-ness enterprises enter into cross-border processes and have to inter-act with foreign governments.

AIMThe CB-BUSINESS project aims to develop, test and validate an inter-mediation scheme that integrates the services offered by government,national and regional administration agencies as well as commerce andindustry chambers of EU and Enlargement countries in the context ofcross-border processes. The CB-BUSINESS project will design a trueone-stop shop service model that focuses on cross-border processesnecessary for administrative support of business transactions that fallunder the theme of ‘cross-border entrepreneurship’.This service modelwill be implemented by a www-based intermediation hub that will actas a pivotal point of contact.


28

CB-BUSINESS - Cross-border Business Intermediationthrough Electronic Seamless Services

Project Synopses

29


Ms Maria LEGAL

Planet Ernst & Young SA

64 L. Riencourt Str.

11523,Athens, Greece

Tel: +30 210 6905000

Fax: +30 210 6981885


PARTNERS

- Planet ernst & Young S.A., Greece

- Athens Chamber of commerce andindustry, Greece

- Bulgarian chamber of commerce andindustry, Bulgaria

- Chamber of commerce and industry ofRomania and Bucharest munisipality,Romania

- Chamber of commerce and industry ofParis, France

- Comnetmedia AG, Germany

- Instituto Tecnologigo de canarias, S.A.,Spain

- Ministry of finance - general secretariatfor information systems, Greece

- Schlumbergesema, Sociedad Anonimaespanola, Spain

- University of Athens, Greece

TECHNICAL APPROACHThe main technical objective of the CB-BUSINESS project is the designand development of the intermediation hub that will act as a single pointof reference for the end users and will handle all complexity of triggeringand co-ordinating service provider workflows.Upon submission of a userrequest, the intermediation hub shall identify involved services, compe-tent service providers and user input requirements and ask for the latteras appropriate.Upon provision of required input data from end-users, theintermediation hub undertakes forwarding of user input, triggering andco-ordination of process workflows of individual service providers,rendering internal details regarding service execution procedures orworkflows transparent for end-users; however, upon user demand, theprocessing status of end-users’ requests may be monitored andpresented.Therefore, the CB-BUSINESS intermediation hub will employoverall workflows of cross-border processes to trigger and co-ordinateindividual service provider workflows, thus being able to deduce theprogress status of user requests and report it as appropriate.

EXPECTED RESULTSAn operational demonstrator comprising the technical infrastructure,application functionality and operational procedures necessary for: (a)presenting service content, accepting requests and delivering results toend-users through a variety of communication channels; (b) respondingto end-user requests for service delivery by triggering cross-borderprocesses in a seamless manner; and (c) dynamically publishing newservices, as these become available.The demonstrator will incorporateservices from six different service providers representing Bulgaria,France, Greece, Romania and Spain.


Start date: 1 April 2002

Duration: 24 months

EC funding: 1,700,000 €

KEYWORDS

Smart government, polymorphic access,design-for-all, synergetic service bundling,portability of access, personalisation, virtualcommunity membership.

CLUSTER

Smart government

PROJECT WEBSITE

http://www.centuri21.org

SUMMARYCENTURi21 will change the way people, organisations, administrations,and enterprises seek, use, and exchange information and interact withessential services. The project develops an integrated and interactive‘Community Empowerment Forum’ accessible to 9 million citizens in 7European regions.

PROBLEMThere is a lack of interaction between user communities and adminis-trative service providers affecting the provision of information, thetransparency of local decision making, the participation and sharing ofinformation in the community, as well as the easy access to a range offacilities.

AIMThe aim of the CENTURi21 project is to empower citizens, by usingelectronic devices (PCs, digital TV, public access terminals, mobile orfixed devices), to deal directly with their authorities and local commer-cial organisations, to assist regional authorities in delivering their serv-ices digitally and interactively to the citizens.


30

CENTURi21 - Community Empowerment Network ThroughUniversal Regional integration for the 21st Century

CENTURi21 covered regions

Project Synopses

31


Mr John Lockwood

West Sussex County Council

County Hall,Tower Street

CHICHESTER PO19 1RH, UK

Tel: +44-1243-777362

Fax: +44-1243-777257


PARTNERS

- West Sussex County Council, UnitedKingdom

- Limerick County Council, Ireland

- West Sweden WS AB, Sweden

- Telia AB, Sweden

- Hämeen Tietotekniikkakeskus Oy,Finland

- Matáv Hungarian TelecomunicationsCompany, Hungary

- Regione del Veneto, Italy

- Marconi Communications Limited, UK

- British Telecommunications plc, UnitedKingdom

- ORACLE UK, United Kingdom

- Devon County Council,United Kingdom

- The National Microelectronics Applica-tions Centre Ltd., Ireland

- Association of local authoritiesBosam/(FyrBoDal), Sweden

- Seutukeskus Oy Häme, Finland

- Municipal Government of DebrecenCity, Hungary

- Telecom Italia S.p.A., Italy

- Jade Communications Limited, UnitedKingdom

TECHNICAL APPROACHThe CENTURi21 project will be based on an information processorsystem (Empowerment Forum) which enables input inquiries to bereceived from any source (any type of device or location) and chan-nelled to the appropriate single or multiple answering systems operat-ed by both public and commercial bodies. The Forum is the singleaccess point for users from an interconnected network of local author-ities and private organisations with accessibility via PCs, digital TV, pub-lic access terminals, and mobile or fixed devices.

EXPECTED RESULTSA single portal linked to a variety of local business and civic communi-ty services; an intelligent search assistant to find information and serv-ices for the user; a personal portable system’s access to the communi-ty network from any EU geographical area; an XML information serverfor the data management system which will support the technical envi-ronment.



Duration: 30 months

EC funding: 3,526,544 €

KEYWORDS

Smart government, Citizen information,Administrative information, Administrationon-line portal, Health-related administrativeinformation, Innovative information plat-form, Government agencies, Added-valueservices, Automatic language translation,Information repositories, Info-mediatordatabase, Personal data processing, Com-puter-based patient record, Demonstrator,Multi-linguality.

CLUSTER

Smart Goverment

PROJECT WEBSITE

http://www.citation-eu.org

SUMMARYCITATION will create an innovative information platform for all Euro-pean Union citizens that will improve and promote electronic govern-ment services, ensuring that citizens have easy and direct access toessential public data (administrative procedures, legislation and availableservices).The objective will be accomplished through the developmentof a technologically innovative platform for the administration, as wellas through customisation and flexible delivery of administrative infor-mation.The application area will be healthcare.

PROBLEMThe current provision of governmental information services in thehealthcare administration sector is strongly fragmented and poorlyserved throughout Europe. Considering this fragmentation and diversi-ty of administration systems across Europe, the CITATION system willprovide European Union citizens with an intelligent information guideat national and local level.The CITATION project will offer a homoge-neous platform, on which sets of services aiming to support both theusers of information- the information consumers, and informationproviders- and the information suppliers, will be based. CITATIONcomes to fill in the gap between the European Union citizens’ publicservice information needs and the data available, both in administrative-structural, and in practical aspects. Through CITATION, EuropeanUnion citizens will be able to get customised governmental information,

in their local languages, in all Europeancountries involved.

AIMCITATION aims at improving the qualityof information service provisioning forall European Union citizens. CITATIONbuilds upon the available informationtechnology and the existing infrastruc-tures, in order to provide unified citizenaccess to public data. Thus the diffusionand sharing of the existing information ispromoted, both on data and structurallevel. The CITATION system will rein-force the creation of smart administra-tive structures that will improve the effi-ciency and cost effectiveness of informa-tion services provided to EuropeanUnion citizens, while empowering citi-zens through the easy acquisition of upto date information, fitting their particu-lar needs.


32

CITATION - Citizen Information Tool in smartAdministrations

The CITATION System design

Project Synopses

33


Mr.Ayalon Zohar

Clalbit Health General Insurance Agency(1999) Ltd

48 Petah-Tikva rd

66148 EL-AVIV - ISRAEL

Tel: (972-3) 6898313

Fax: (972-3) 6396813


PARTNERS

- Clalbit Health General InsuranceAgency (1999) Ltd, Israel

- International Medical Services HMCLtd, Israel

- EMPHASIS Systems AE, GREECE

- ANCO S.A., Greece

- Vascos InternetServices Ltd, Cyprus

- SATA-S.R.L., Italy

- Azienda Ospedaliera di Parma, Italy

- Ioannina Biomedical Research Institute,Greece

- Lito Hospital for Women S.A., Greece

- Advanced Technologies in Business Ltd.,United Kingdom

- King’s College London – The Institute ofPsychiatry, United Kingdom

TECHNICAL APPROACHCITATION builds on state-of-the-art technologies and presents a mod-ular and flexible system design, and simultaneously improves currentinformation processing technologies. Intelligent and innovative featuresare provided in most of the systems aspects. The system design pro-vides-in terms of user interfaces- significant multi-functionality, multi-lin-guality, flexibility in access, and customisation of information. In terms ofinformation processing, representation and retrieval, the system pro-vides effective access to a great variety of heterogeneous and distrib-uted information sources based on a common, well-structured infor-mation representation scheme.

CITATION system is taking advantage of the XML (Extensible Mark-upLanguage) infrastructure and respective development tools. The XMLframework as realised by DTD (Document Type Definition) and RDF(Resource Description Framework) logical structure, will introducescalability, independence and interoperability to the CITATION applica-tion services.

CITATION system presents a modular architecture design that enablesflexible incorporation of modules and processes such as the following:Intelligent User Interface, Translator Module, Various InformationRepositories, Conformation Module, Information Extractor Module,Customisation-Presentation Module. Concerning the security issue,CITATION aims to finding a balance between functional needs andsecurity risks and specifications.

EXPECTED RESULTSAn advanced platform for the provision of administrative informationservices to the citizen, based on a modular and flexible system design(providing multi-functionality in terms of user interfaces, multi-linguality,access and intelligent customisation of information), the appropriatestructuring and integration of the information sources, and adaptableand multi-functional human-computer interfaces;

an innovative set of services that affect various sectors of the govern-mental information provisioning system (i.e. social insurance and finan-cial issues, hospital specific procedures, family planning, governmentalhealthcare initiatives, and healthcare regulation);

a flexible and open system architecture consisting of a governmentalservice information repository and a user repository (personal userprofiles);

a set of information mediating services and processes.



Duration: 24 months

EC funding: 2,000,000 €

The CITATION community

KEYWORDS

e-Government, smart card, PDA, personaldigital assistant, GPRS, traffic ticket, trafficviolation

CLUSTER

Smart government

PROJECT WEBSITE

http://www.clipcard.fr

SUMMARYClipCard helps bring European Administration into the CommunicationAge, by replacing the paper based traffic violation tickets by smartcards. The project consists of trying the concept in cities of severalMember States.The trial is done under the supervision of the Telecitiesassociation, to facilitate the rapid uptake in all Member States and sev-eral associated states.

PROBLEMClipCard helps bring European Administration into the CommunicationAge, by replacing the paper based traffic violation tickets by smartcards. The project consists of trying the concept in cities of severalMember States.The trial is done under the supervision of the Telecitiesassociation, to facilitate the rapid uptake in all Member States and sev-eral associated states.

AIMCLIPCARD proposes a novel system to bring elegant solutions to theabove problems, save time, money, and promote more fairness amongcitizen. It is based on smart cards and their terminals interconnectedvia secure Internet and mobile telephony.

TECHNICAL APPROACHThe CLIPCARD ticket consists of a smart card processed on the spotof the offence by the traffic warden and clipped to the windshieldwiper.The innovation of CLIPCARD, licensed by the project co-ordina-tor, lies on the fact that the smart card is the traffic ticket itself, the pay-ment means and the payment receipt.The offender may pay the fine atautomatic public kiosks with his credit card, or as today in tax offices,post offices, car rental offices, etc., equipped with payment terminals. Aback-office software automates the matching of paid tickets and thelate penalties calculation. Other facilities (stolen vehicle detection, vehi-cle removal request, or detection of vehicles with many unpaid tickets)may also be handled, customised or added in the future.


34

ClipCard - European Traffic Violation Ticket

CLIP CARD Architecture

Project Synopses

35


Mr. Michel FRENKIEL

Clip Card SAS

1501 Route des Dolines

F-06560 Valbonne

Sophia Antipatis, France

Tel: +33 662012851


PARTNERS

- Clip Card SAS, France

- Telecities, Belgium

- Mairie de Cannes, France

- Comune di Torino, Italy

- Comune-Principio di Ventimiglia, Italy

To process this smart card, the traffic warden is equipped with pre-per-sonalised cards and a terminal of the size of a mobile telephone. It con-tains a card reader/writer, a GPS, and communicates via SMS with theback-office network.ClipCard proposes to administrations a completesolution to process their traffic tickets for 3.5€ per ticket.This includesproviding all the needed equipment and consumables, and the educationof the agents.

The deployment of ClipCard will be prepared during the project,by iden-tifying legal barriers in the Member States, and by informing the membersof Telecities on the project, also inviting them to the pilot sites.

EXPECTED RESULTS1. An operational system, tested in real life conditions, in several Euro-

pean cities, large and small, of France and Italy: 320.000 traffic tick-ets will be processed through ClipCard during the project.

2. A system ready for deployment all over Europe, easily adaptable tothe national regulations.



Duration: 16 months

EC funding: 400.000 €

Back-Office functional scheme

Contravention ClipCard:

KEYWORDS

e-Democracy, cyber voting, mobile phonesand personal computers connections, pub-lic/private keys, digital certificates, confi-dence and anonymity.

CLUSTER

E-Democracy

PROJECT WEBSITE

http:// www.eucybervote.org

SUMMARYAs the new information and communications technologies are to trans-form the practice of democracy in Europe and globally, the CyberVoteproject will seek to develop a secure cyber voting system enablingEuropean citizens to vote through their mobile phones and PCs con-nected to the Internet. This should contribute to increase the overallparticipation of European citizens to all kind of elections, and morespecifically the participation of the young, the physically handicappedpeople (including elderly), immigrants, and socially excluded people.

PROBLEMCurrent approaches to the electronic voting process present seriouslimitations: the systems can only be used in traditional voting placeswhere special machines are installed; there is no guarantee of privacyand no safeguard that the vote cannot be revealed and exploited bythird parties; the voting process cannot be verified unless vote countingis checked with sample votes. Bringing the European voting place to thecitizens’ home or actual location is an important step towards a ‘Euro-pean Agora’ where democracy is easy to live and to realise.

AIMThe CyberVote project aims at developing the first highly secure cybervoting prototype based on HTML and Java technologies that will enableEuropean citizens to cast their vote over the Internet, from mobilephones, PDAs or personal computers, in total confidence and anonymity.

TECHNICAL APPROACHFollowing the analysis of requirements, in particular of the legal issuesof using an Internet voting system, the project will define an ergonom-ics plan (acceptability of the system by the user) and specify the votingand communication protocols to be used between the clients (PCs andmobile phones) and the servers (local and global).This will be followedby the implementation of the e-voting protocol, the coding of the soft-ware modules and the servers, as well as the integration, validation, andsecurity testing of all these components in the overall system. The e-voting prototype will be tested in three separate countries (France,Germany, Sweden) on three different ‘real life’ trial elections involving atleast 1,000 voters.


36

CYBERVOTE - An innovative cyber voting system for Internet terminals and mobile phones

Project Synopses

37


Mr Stéphan BRUNESSAUX

EADS Systems & Defence Electronics

Parc d’affaires des Portes

BP 613

27106 VAL-DE-REUIL, France

Tel: +33-2-32 63 40 55

Fax: +33-2-32 63 42 00

E-mail: [email protected]@sysde.eads.net

PARTNERS

- EADS Systems & Defence Electronics,France

- BTexact Technologies, United Kingdom

- Nokia Research Centre, Finland

- Technische Universiteit Eindhoven, TheNetherlands

- K.U. Leuven Research & Development,Belgium

- Freie Hansestadt Bremen, Germany

- Mairie d’Issy-les-Moulineaux, France

- Kista Stadsdelsnämnd, Sweden

EXPECTED RESULTSA CyberVote prototype of an e-voting system that operates accordingto selected user requirements, performs as advertised (e.g., countingthe ballots correctly), provides a basis for certification of the voting sys-tem by governmental bodies, and is reliable and robust in handling trialelection loads without losing a single vote.Three trial applications usingthe CyberVote system, each time with more than 1,000 voters. InDecember 2002, for the first time in France residents in Issy-les-Moulineaux could elect municipal officials exclusively over the Internet;the difficulties which were encountered (e.g. network problems, unabil-ity to vote from Macintosh, time to dowload the Java plug-in) have beenwell identified and will be resolved in further trials.



Duration: 30 months

EC funding: 2,000,000 €

KEYWORDS

processoriented knowledge management,organisational memory, business processmodeling, proactive information support,workflow, ontology based informationstructuring

PROJECT WEBSITE

http://www.dfki.uni-kl.de/decor

SUMMARYDECOR investigated methods and tools for active, context-sensitive andself-adaptive delivery of organisational knowledge in running businessprocesses.To this end we developed and testet a total solution for busi-nessprocess oriented knowledge management (BPOKM).This means thatwe designed and tested an analysis and introduction method for BPOKMprojects, equipped this method with suitable modelling tools, and comple-mented it by appropriate software modules for running BPOKM solutionsin daily business.All technical and methodological solution modules wereimplemented and continuously evaluated in three test cases coveringadministrative business processes in the social security and health caredomain, namely: granting of full old age pensions, administration of hospitalentries, and safetycritical software change processes in the medical area.

PROBLEMIn order to share knowledge, you need to speak a common language.Technically, this means, that organizational knowledge managementrequires agreed upon structures and concepts in order to index andretrieve available information sources. In DECOR we used domainontologies and business process models to represent the conceptualdomain knowledge and the work context necessary for structuredinformation storage and access.

Further, DECOR took into account the fact that users, being engaged intheir daily work, normally don’t want to spend time for searching orstoring of information.Thus we combined a process automation (work-flow) approach with proactive, context sensitive information delivery.This service knows what the user is actually doing and uses this knowl-edge for proactive information services at the desktop.

AIMDECOR aimed at:

(a) providing a structured archive, organized around the notion of busi-ness processes which are equipped with

(b) active, context sensitive knowledge delivery to promote a betterexploitation of knowledge sources.

DECOR’s technical objectives were:

(1) to clarify the structuring elements for a process oriented knowl-edge archive;

(2) to identify the necessary ontologies for representing the back-ground knowledge of information creation and use;

(3) to provide tool and methodological support for modelling theseontologies in knowledge archive projects;

(4) to employ business process model for representing information cre-ation and application context;


38

DECOR – Delivery of Context-sensitive OrganisationalKnowledge

Active Knowledge Delivery at System Runtime

Project Synopses

39


Mr.Andreas Abecker

DFKI GmbH

Erwin-Schroedinger-Str.

D-67663 Kaiserslautern

Germany

Tel. +49 631 205 3456

Fax +49 631 205 3210


PARTNERS

- DFKI GmbH, Germany

- ICCS, Greece

- PLANET ERNST & YOUNG, Greece

- SEMA Group, Belgium

- IKA, Greece

- DHC GmbH, Germany

(5) to extend workflow systems by automatical, activity- and con-textspecific information delivery;

(6) to create a methodology for building & installation of process-ori-ented organizational memories.

TECHNICAL APPROACHDECOR realized an ontology-based information system which acquiresfrom all system users the agreed upon domain knowledge structures(concept definitions, relationships, constraints) that logically organise acertain area of work.These structures are the basis for homogeneous,concept based content description of manifold heterogeneous knowl-edge sources. DECOR further employed business process models forspecifying the creation and the potential usage context of knowledgeitems, thus creating a process oriented structured archive a meta infor-mation system providing conceptual structures to access underlyinglegacy information systems.To realize unintrusive, proactive informationsupport, DECOR delivered a workflow engine as the host system beingaware of the specific tasks to be performed by each user at a givenpoint in time. Enriched workflow models describe information needsfor specific tasks. An information assistant observes the running work-flow and interprets modelled information needs to offer active supportfrom the knowledge archive, e.g., with relevant guidelines and regula-tions, background knowledge and explanations, or lessons learned fromprior cases.

RESULTS ACHIEVEDOn top of widespread methods and commercial software tools,DECOR implemented a total solution for active knowledge deliverywithin a running workflow. Besides the solution modules required atsystem runtime, the following solution modules were delivered for sys-tem definition: (1) A method for knowledge oriented business-processanalysis, modelling, and design. (2) A modelling tool which supports thismethod. (3) A tool for building process-oriented structured archives.(4) A link to an automatic text classification system which allows tosemi-automatically index text-based knowledge sources. The followingthree real-world pilot scenarios were used to demonstrate the benefitsof the DECOR approach:

- Experience transfer and precise, context-specific access to legal reg-ulations in the area of pension granting in a big social security insti-tution: the system improved process efficiency and ensured a faster,easier, more precise and more consistent use of legal regulations. Itcould further be used for training new employees.

- Efficiency improvement and faster knowledge access in a multi-orga-nizational administrative process in the healthcare area: the systemshowed the potential to effectively integrate documents and datastored in different existing systems and show the complex relation-ships between them.

- Process documentation, improved document logistics, and easieraccess to process-specific knowledge in a safety-critical process inthe medical area, the change management of a validated softwaresystem: here we could improve process traceability, structured doc-umentation, and effective use of the vaste amount of guidelines andvalidation background information.

Altogether, DECOR improved both process efficiency and solutionquality, as well as the employees working conditions in complex admin-istrative business processes, in particular for unexperienced users.


Start date: 1 July 2000

Duration: 27 months

EC funding: 1,003,540 €

DECOR Modules for System Definition Time

KEYWORDS

e-Democracy, participation, large-scale,debate, socio-computational system, argu-mentation, mediation, online surveys

CLUSTER

E-Democracy

PROJECT WEBSITE

http://www.demos-project.org

SUMMARYThe DEMOS project builds an online platform supporting large-scalecitizen participation and result-oriented public debate on political top-ics on the Internet – on the local, national or European level.

PROBLEMThe distance between citizens and their representatives is growing, onthe local as well as trans-national level. Decisions are not sufficientlycommunicated to the citizens, and more effective decisions could bemade if the experiences of the citizens could be integrated moresmoothly in the political process.Yet there is no means of effective two-way communication between citizens and the political representatives.

AIMDEMOS is designed to support and encourage ‘online democracy'. Ourvision and long-term goal are to make political processes more demo-cratic by motivating and enabling all citizens, whatever their interests,technical skills or income, to take an active and effective part in debateand decision-making. To achieve this goal, DEMOS exploits the fullpotential of the internet as a mass communication medium.


40

DEMOS - Delphi Mediation Online System

DEMOS technical system architectureLarge-scale user trial

in Hamburg, Nov. 2002

Project Synopses

41


Ms. Helmut THAMER

TUHH Technologie GmbH

Schellerdamm 4

D-21079 HAMBURG, Germany

Tel: +49-40-76618062

Fax: +49-40-76618088


PARTNERS

- TUHH Technologie GmbH (TuTech),Germany

- Fraunhofer Gesellschaft Zur FoerderungDer angewandten Forschung E.V (FHG),Germany

- User Interface Design GmbH (UID),Germany

- Ibermatica SA., Spain

- IPSOS-RSL Ltd., United Kingdom

- Comune di Bologna, Italy

- NEXUS-International Broadcasting Asso-ciation, Italy

- Freie und Hansestadt Hamburg,Germany

TECHNICAL APPROACHDEMOS relies on Internet-based software components of the Java plat-form and combines three proven methods of social research andorganisation development: the Delphi, the survey and the mediationmethod. At the heart of DEMOS is a forum software, Zeno, with spe-cial support for moderators and mediators of consensus oriented dis-courses. DEMOS has also an attractive, user-friendly interface and toolto conduct online surveys and categorize contributions.

EXPECTED RESULTSDEMOS is already a working prototype, integrating participationmethodology and software tools in a socio-computational system thatis made available on the WWW. First results of large-scale online trialsin Bologna (Jan. 2002) and Hamburg (Nov. 2002) proved that DEMOSis able to attract a large number of users, structure their debate, sup-port the moderation and facilitate the generation of results of very highquality that can be fed back directly in the political process. The finalDEMOS system will provide a novel and efficient way to communicatewith the citizens and to realize the full potential of their participation inthe decision-making process.


Start Date: 01 September 2000

Duration: 30 months

EC funding: 2,299,940 €

Innovative interface for structured and moderated debates

KEYWORDS

Business Registers, companies, companyregistration, public, public data, official infor-mation, distribution, internet, enlargement.

CLUSTER

Smart government

PROJECT WEBSITE

http://www.ebr.org

SUMMARYEBR-ON aims to upgrade the technical infrastructure (Core technolo-gy) of the existing European Business Register; to release new userservices; to setup a different marketing strategy; to enlarge the networkas to include new Countries. The project takes up XML technologies.Technical and commercial activities towards the third-party distributionof the service (portals, vortals) are included.

PROBLEMThe European Business Register (EBR) is a telematic network among theofficial Business Registers of 13 European States,distributing public-sourcedata on the registered companies. Notwithstanding the many achievedgoals, some factors are preventing EBR to deploy all of its potentialities interms of services and markets.Among them: the present ‘old-fashioned’core technology, which implies heavy operations any time a new countryjoins the network, and does not allow for third-party distribution of theRegister; the need for a better portability over different platforms; theadoption of formatting rules; a scarce flexibility during the system integra-tion by different actors (providers, distributors); a fully decentralisedmarketing approach; the non capacity to market EBR on the B2B world.

AIMEBR-ON aims to solve the quoted problems of the present EuropeanBusiness Register, making it a true open service. Its mission is toupgrade the existing system with the taking up of the XML technology;to enlarge its geographic coverage; to enhance the user services andextend their number; to setup a new marketing strategy, able to coverglobal markets. The adoption of a new service architecture based onXML technology will –in turn- make easier the enlargement of the Reg-ister to new Countries and make possible the distribution by third-party entities (portals, vortals, B2B services).

TECHNICAL APPROACH The EBR Core technology has been identified as the most critical factorpreventing full deployment of the network potentialities in terms of serv-ices and markets.This issue is being addressed by redesigning the ‘EBRCore System’, changing its Client/Server model into a message basedarchitecture.Attention is given to those standards (XML and SOAP) thatare able to enlarge the compatibility between different systems.

The upgrading of the Core technology is the pre-requisite for thedevelopment of new functions, like: look up services over active sites;message segmentation/long list support; multi-media support; securityframework; electronic payment.

The development of new functions allows the release of new services, likeone-stop shop, global search enquiries; development of B2B services.


42

EBR-ON - European Business Register – Open Network

Project Synopses

43


Mr.Vito Giannella

EBR eeig – Rue de l’Industrie, 22

B1040 Bruxelles

Tel: (+)32.2.514 1300

Fax: (+)32.2.514 4445


PARTNERS

- EBR eeig, Belgium

- Ministry of Justice, Centre of Registers,Estonia

- Chamber of Commerce of Romania andBucarest, Romania

A new gateway interface is being defined, described and published, alongwith the formats of the information objects that can transit through itsinterface.The progressive migration to the new gateway of all the infor-mation providers will be planned.

A new structure covering global markets (e-markets, emerging markets)is being created and put under the direct responsibility of EBR itself.

The EBR coverage is being enlarged, with the inclusion of further Euro-pean Countries.

Wide dissemination activity is being realised towards final end-users, e-commerce communities, other Business Registers, different EC DGsinterested in the system.

Participation to cluster and Trials/Best practices initiatives as well as tocorrelated initiatives (IDA, e-Europe, e-Government, etc) are part ofthe project activities.

EXPECTED RESULTSThanks to EBR-ON, the European Business Register is expected to turninto a true open service: open to new national Business Registers to jointhe network, open to a wide distribution, open to a large public.

Several on-going negotiations for a wide distribution of EBR are expect-ed to be concluded at the end of the project life, with organisationsmanaging codes of conduct, Internet domain registers, organisationsmanaging portals and vortals.This is possible thanks to the adoption ofstate-of-the-art standards, widely recognised and accepted by the B2BInternet community.

The geographic coverage enlargement is being realised and it is anoth-er fact enhancing the commercial value of EBR.


Start date: 01September 2001

Duration: 24 months

EC funding: 1,000,001 €

KEYWORDS

e-Democracy, e-Government, Judicial co-operation and harmonisation,e-Court portal,Web Portal system, Government services,Justice management, Judicial data exchange,Trans-national harmonisation,multimedia andmultilingual trial documents, multilingualInformation Retrieval,Citizen's data, Security.

CLUSTER

E-Democracy

PROJECT WEBSITE

www.intrasoft-intl.com/e-court

SUMMARYThe e-Court solution consists of a shared technological platform aimedat storing and exchanging standard electronic-based information withinthe European Justice community. The e-Court common framework,through the aggregation of data from different heterogeneous sources(audio/video/text documents) and providing a flexible multilingual infor-mation retrieval system, will support prosecutors, judges, and lawyers intheir daily activities, especially in the phase of document gathering andretrieving. The public access to judicial information will be ensured byproviding a user–friendly and effective web-portal tool.

PROBLEMDespite the progress of the technologies and research in almost allfields, innovation in the European judicial system is still at an early stage.Some EU countries started activities in this field, but they are still verylimited, at a local level, and without co-ordination with other MemberStates. In spite of this delay, European Judicial System is going towardthe harmonisation of laws of Member States.The current ICT solutionsin this field are reaching their limits: new solutions are needed toenhance the process of justice, make it faster, and to be shared amongall EU countries.

As a result, the e-Court solution, realising a judicial IT–based manage-ment, will improve the justice process administration and the knowl-edge process management, thus increasing the efficiency and effective-ness of judicial criminal action and consequently fostering a better per-formance of government services for European citizens.

AIMThe main objectives of the e-Court project are:

contributing to trans-national harmonisation in the field of justice man-agement among Member States;

enabling justice institutions belonging to different countries toshare information and co-operate;

securing citizen rights to access public judicial information by pro-viding an user-friendly and effective tool via a web portal;

providing added-value information (multimedia and multilingual trialdocuments) to Institutions and experts (prosecutors, judges, andlawyers) having different roles within the justice process manage-ment and in different countries;

allowing the whole justice community to retrieve information aboutpublic trials, verdicts and any kind of public-domain informationabout activities in law courts; the access to the judicial informationwill be disclosed according to status and rights.


44

E-COURT - electronic Court: judicial IT-based management

the e-Court architecture

Project Synopses

45


Mr. Filippo Cunsolo

Project Automation S.p.A.

Viale Elvezia, 42

I-20052 Morza, Italy

Tel: +39 039 2806 287

Fax: +39 039 2806 434


PARTNERS

- Project Automation S.p.A. Italy

- Ministero della Giustizia, Italy

- SchlumbergerSema, Spain

- CRYPTOMAThiC A/S, Denmark

- INTRASOFT International S.A., Luxem-bourg

- Consiglio Nazionale delle Ricerche, Italy

- Université Paul Sabatier - Toulouse 3,France

- Universiteit van Amsterdam,Netherlands

- Ministry Of Justice, Poland

TECHNICAL APPROACHThe e-Court project aims at introducing innovation in European court-rooms according to two complementary approaches. In fact, it con-cerns both process innovation, by applying new information retrievaland workflow management concepts to the judicial managementprocess, and technology innovation, by developing and integrating anadvanced infrastructure for the acquisition, the cataloguing, the search-ing, the retrieval, and the consulting of multimedia judicial information.Several functional modules will form the final e-Court system:

- Audio/Video/Text digital production and synchronisation: It con-cerns the acquisition of digital data coming from different informa-tion sources, adopting standard and portable formats. More effectiveconsulting will be guaranteed through the automatic synchronisa-tion (by logical linking) of heterogeneous data.

- Advanced Information Retrieval: It represents a flexible multilingualInformation Retrieval System (IRS), which exploits an advancedtechnological solution to the problem of retrieving information in amultilingual setting and of being tolerant to vagueness in query for-mulation and adaptive to the notion of relevance by users.

- Database management: It defines the information repository forcontaining multimedia documents (audio and video clips, text, pic-tures, etc.), supporting the easy and effective retrieval. It managesstructured and unstructured data, links components of the samesynchronised document, and linguistic information that it carries.

- Workflow management: It defines and manages rules for sharing rel-evant documents and events among judicial actors. It will create aworkflow-based system for the co-ordinated execution of applica-tions on heterogeneous software and hardware environments.

- Security management: It implements the system security accordingto two levels of abstraction.The first one offers configurable primi-tives to perform symmetric key encryption, for protecting confiden-tiality of data and public key encryption, and for providing integrityand authentication of data and users.The upper level, based on theprevious primitives, will provide authentication, non-repudiation, andaccess control mechanisms.

EXPECTED RESULTSThe e-Court Consortium expects the following results:

• Design and development of advanced solutions for multi-lingual information retrieval.

• Development of a standard format for judicial dataexchange, suitable for multimedia documents, portablesand multi-platforms.

• Deployment of a web portal system for supporting asynchronised audio/video/text consultation by public andprofessional users.

• Development of a an effective support tool for: a) publicprosecutors and lawyers, for examining trial deposi-tions/evidences; b) judges and jury, for preparing andmotivating their verdicts; c) legal community, for access-ing a database of legal cases; d) EU citizens and media, forforming a historical heritage and a judicial background.



Duration: 30 months

EC funding: 1,660,989 €

Description of a criminal proceeding

KEYWORDS

e-Democracy, urban planning, automaticrouting, NL syntactic parsing, interactivity,messaging.

CLUSTER

E-Democracy

PROJECT WEBSITE

www.intrasoft-intl.com/e-court

SUMMARYThe EDEN project contributes to stimulate and support the citizens’participation in the decision-making process, specifically in the area ofurban planning, through the development of Natural Language Process-ing (NLP) tools, designed to make the communication between citizensand public administrations easier and more effective.

PROBLEMThe use of the Internet by European public administrations has been sofar focused on Web sites, with more or less complex data and techni-cal and graphic layouts. Civic networks, digital cities, area portals, etc.have generated a huge quantity of information contents – quite differ-entiated and fragmented – and a small number of integrated, full-fledgedapplications (such as transactions). EDEN will therefore address theissue of shifting from the prevailing paradigm of ‘broadcasting’ (one-to-many information release) to the paradigm of ‘interactivity’.


46

EDEN - Electronic Democracy European Network

Improving citizens’ participation to PublicAdministrations’ decision making processes

Project Synopses

47


Mr. Lorenzo Bertorello

Comune di Bologna

Via Zamboni, 8

I-40121 BOLOGNA, Italy

Tel: +39-051-203395

Fax: +39-051-218825

Email:[email protected]

PARTNERS

- Comune di Bologna, Italy

- Archivio Osvaldo Piacentini –, Italy

- Napier University, UK

- Omega Generation S.r.l., Italy

- YANA Research S.r.l., Italy

- Telepolis, Belgium

- Info-Centrum - Consortium Nisko,Poland

- Stadt Wien Administration,Austria

- Freie Hansestadt Bremen,Amt für Stadt-plannung und Bauordnung, Germany

- University of Bremen, Germany

- Public Voice Lab,Austria

AIMThe EDEN project will develop a set of autonomous NLP tools andanalysis methodologies, based on user requirements, that will be inte-grated into city planning tools (e.g. geographical navigation, informal dis-cussion fora, group ware applications, polling service) whilst following aUMS (unified messaging systems) approach.

TECHNICAL APPROACHIn order to improve communication between public administrationsand citizens in decision-making processes, with urban planning as thepilot application target, the EDEN project will seek to simplify access toprofessional quality data (through NLP technology support), provideaccess from different media, and reduce the cost of individual citizens’actions. Best practice methods will be defined for consultation, andinformal as well as formal participation.

EXPECTED RESULTSNatural Language Processing tools (i.e. software modules, autonomousand integrated, supporting information and communication manage-ment between public administrations and citizens), integrated intoexisting workflow and group ware platforms.An EDEN Urban Planningapplication (i.e. a groupware system acting as a portal for citizens)assisting citizens in understanding decision-making and in fostering theirexpression of opinions.


Start date: 1 February 2001

Duration: 30 months

EC funding: 2,000,000 €

Internal technical processes, using NLP,to ensure citizens’ participation

KEYWORDS

E-Government, Discussion Forum.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.eu-forum.org

SUMMARYThis project supports the e-Europe action. It will deliver benefits to cit-izens, administrations and industry in creating a European Forum for e-Government consisting of government administrations (users), interme-diaries and industry.The forum will provide an essential arena for shar-ing information and current best practice, defining future needs, newmethods and models for the delivery of better e-Government servicesfor Europe’s citizens.

PROBLEMMember states are developing e-Government solutions.

Often without knowledge of what others are doing and of the largeamount of research that has been conducted in Information Societyrelated Framework Programmes.

AIMThe main objective of the project is to create an association at the cross-roads of the e-government initiatives and to stimulate the use of internetin this area.The project observes the general pattern of the eEurope 2002Action. Plan The association will create a web, a meeting place wherePublic Services, citizens and Industry will exchange ideas and require-ments. It will adress the so called European democratic deficit. By usingthe internet, the citizen will be able to develop his/her relationship withthe administration. Moreover, the project wants to develop entrepre-neurship by helping to improve the procurement processes of adminis-trations at all levels (local, regional, national or European).


48

E-FORUM - E-Forum for European Government

Project Synopses

49


Mr. Baudouin de SONIS

e-Forum Association

Rue de Moulin a Papier 51

1160 Brussels

BELGIUM

Tel: 0032 2 5666783

Mobile: 32 475960628


PARTNERS

- Bull SA-NV, Belgium

- Generalitat Valenciana, Spain

- British Telecommunications PLC, UnitedKingdom

- Tissat SA, Spain

- Decon APS, Danmark

- Ministry of Taxation, Denmark

TECHNICAL APPROACHThe forum will eventually evolve to a portal specialised in e-government.It will be open to European Citizens, Public Services and Industries.

EXPECTED RESULTSAn open Association will be created during Q1 of the project.A gener-al assembly is forseen 9 months later with a target of 50 members.Thegeneral assembly will formally launch at least 4 working groups onissues identified during the survey. The association will take over theresponsibilities of the web.The 4th step: the public event – as the finalstep of the project, the association will organise an international con-ference. This will present the results of the project to a large panel ofexperts and academics.The event will have high political visibility.


Start Date: 01 July 2001

Duration: 24 months

EC funding: 2 319 999 €

KEYWORDS

Smart government, One-stop government,Citizen information, Administrative infor-mation, Government portal, Service reposi-tory, Service creation environment, Gov-ernmental Mark-up Language (GovML), Tri-als, Network architecture, Integrated plat-form, Wireless Application Protocol WAP-based services, Public administration servic-es, Internet, Wireless connectivity, Mobileaccessibility, Citizen's data, Security.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.egov-project.org

http://www.egovproject.org

SUMMARYOne-stop government refers to the integration of public services froma citizen’s point of view.The eGOV project will develop and deploy anintegrated platform for online one-stop government.This platform willinclude the next generation of governmental portals, the service repos-itory and service creation environment, the Governmental Mark-upLanguage, and the supporting network architecture. This platform willbe deployed in Austria, Greece, and Switzerland.

PROBLEMCurrently, online one-stop government is only at its first steps.

Ideally, online one-stop government requires that all public authoritiesare interconnected and that the citizen is able to access public servicesby a single point even if these services are actually provided by differ-ent departments or authorities. It further requires that the citizen isable to access these services in terms of ‘life-events’ and withoutknowledge of the functional fragmentation of the public sector.

Online one-stop government allows citizens to have 24 hours access topublic services from their home or even on the move.

AIMThe main objective of the project is to specify, develop, deploy, and eval-uate an integrated platform for realising online one-stop government.TheeGOV platform will allow the public sector to provide citizens with infor-mation that are based on life-events hence increasing its effectiveness,effi-ciency and quality of services.This platform will be deployed and evalu-ated in Austria, Greece, and Switzerland. The technical aspects will becombined with a study on social aspects and process re-engineeringmethods. The ultimate project goal is to promote the eGOV develop-ments as the next generation platforms for online one-stop government.


50

eGOV - An Integrated Platform for Realising Online One-Stop Government

eGOV example of a Greek Portal

Project Synopses

51


Dr. Efthimios Tambouris

ARCHETYPON S.A.

236 Sygrou Av., Kallithea, GR 176-72,Athens, Greece

Tel: +30 21 09536426

Fax: +30 21 09536411


PARTNERS

- Siemens Aktiengesellschaft Österreich,A

- Archetypon S.A., Greece

- TIETOENATOR OYJ, Finland

- IKV++ Technologies AG, Germany

- Johannes Kepler Universitaet Linz –Institut fuer Angewandte Informatik,Austria

- National Centre For Scientific Research‘Demokritos’, Greece

- Hellenic Ministry of Interior – PublicAdministration and Decentralization,Greece

- Municipal Technology Company ofAmaroussion, Greece

- Institut de Hautes Etudes en Adminis-tration Publique (Swiss GraduateSchool of Public Administration of Lau-sanne univeristy), CH

- Bundesministerium fuer OeffentlicheLeistung und Sport,Austria

- Bundesrechenzentrum Gesellschaft mitbeschraenkter Haftung,Austia

TECHNICAL APPROACHTechnical objectives of the eGOV project include the specification anddevelopment of:

(1) The next generation of governmental portals and the supportingnetwork architecture.The portal will feature a number of advancedcharacteristics e.g. access from different devices including WAPdevices, personalisation, customisation, multilinguality, support ofpush services and digital signatures, etc.

(2) The service repository (SR) and the service creation environment(SCE).The SR is the data source that contains the interpretations ofonline services in terms of data and data structures, while the SCEis a framework (a collection of tools) that acts as the front-end tothe SR. These two components will be designed and implementedupon the ‘life-event’ metaphor in order to support this citizencen-tred approach of eGOV.

(3) The ‘Governmental Markup Language’ (GovML).The GovML will bethe connecting ‘glue’ of the portal and all public repositories and will beimplemented as an XML application.The ultimate goal is to promoteGovML as an open standard for public sector’s data exchange.

EXPECTED RESULTSThe eGOV platform will be deployed and evaluated in Austria andGreece by the responsible ministries for realising e-government and byone municipality. In addi-tion, a Swiss university thatalready maintains a portalto public services, will par-ticipate.

The expected resultsinclude: increased quality ofpublic services, increasedefficiency and effectivenessof the public sector; reali-sation of the full potentialof online one-stop govern-ment; development andpromotion of a standardfor public sector’s dataexchange (namely GovML).development of an openplatform that can be usedby private and/or publicorganisations to add valueto public data.

Contract N°: IST-2000-28471


Duration: 24 months

EC Funding: 2,500,000 €

eGOV Functional Overview

KEYWORDS

Smart government, multimedia integratedtools, efficient/effective European StructuralFunds management, Web-based services,security & data protection.

CLUSTER

Smart government

PROJECT WEBSITE

http://www.employproject.org

SUMMARYThe EMPLOY project intends to revise the entire European StructuralFunds process (from proposal/funding, to funds provision and monitor-ing of funds usage). An efficient/ effective Management of StructuralFunds will increase the promotion of initiatives, particularly at regionaland local level, to create jobs, extending access to the labour market,and promoting a growth in the competitiveness of local SME.

PROBLEMThe lack of administration efficiency (with most Member States Struc-tural Funds expenditures lagging behind mainly due to the existence ofcomplex procedures and a highly fragmented organisation) and efficacy(no clear picture of achieved results, especially for the number of jobscreated) is resulting in serious deficiencies and delays in the deploy-ment of the funded actions.

AIMThe aim of EMPLOY is to develop multimedia integrated tools andservices designed to support the Management of the European Struc-tural Funds (EUSF) process, with the objectives to produce a costreduction in the targeted public services ranging from 30 to 50%, a pro-ductivity improvement of 50% and above all, the creation of at least50,000 new job opportunities, within the project lifetime.

TECHNICAL APPROACHEMPLOY addresses three main streams of work: 1) the design andimplementation of web-based extranet data warehousing tools, toimplement a distributed, cross -functional and multi-tier archiving andwarehousing of data and its retrieval; 2) the set up of a collaborativeenvironment (built on web-based group ware tools), to support knowl-edge sharing among the different administrative layers; 3) the set up of


52

EMPLOY - New Employment through innovative Tools and Services for an Efficient/Effective European StructuralFunds Management

EMPLOY datawarehouse

Project Synopses

53


Prof.Alberto Savoldelli

AIP – Politecnico di Milano

Dipartimento di Economia e produzione

Politecnico di Milano

Piazza Leonardo da Vinci, 32

I-20123 MILANO, Italy

Tel: +39-02-23992796

Fax: +39-02-23992720


PARTNERS

- Associazione Impresa Politecnico,Politecnico di Milano, Italy

- T&T Tardito Impianti srl (T&T), Italy

- The National Microelectronics Applica-tion Centre Ltd, Ireland

- Emphasis Systems SA (Emphasis),Greece

- Virgo Ltd, Greece

- Ministero del Tesoro (Treasury), Italy

- Regione Basilicata (Basilicata), Italy

- Mid West Regional Authority, Ireland

- Ministry of Agriculture (GR-Agricul-ture), Greece

- Region of Epirus (Epirus), Greece

- Cyprot Planning Bureau (CY PlanningBureau), Cyprus

proper security features, i.e., the implementation of reliable and robustmeans of authentication and protection for the privacy and legal pro-tection of data, the control of fraud, etc.

EXPECTED RESULTSMultimedia integrated tools and services to support the redesign of theEuropean Structural Funds (EUSF) process; user-friendly services for themanagement of the Structural Funds;a Web-based service for citizens andSMEs to interact with administrations; the set up of security features fordata protection;testing of the employ platform by the European Commis-sion's Directorate-General Regional Policy for evaluating the potentialityin managing the structural funds,evaluation of possible involvement of theEU New Assession States in the future use of EMPLOY tool.



Duration: 36 months

EC funding: 1,493,791 €

EMPLOY workflow - designer

EMPLOY Collaboration

KEYWORDS

Regional digital divide, local government e-services supporting business, statistical indi-cators, e-commerce policies and localSMEs, European Leveraging Centres Net-work, platform sevices for SMEs, educationand training, ITC and e-commerce regionalassessment.

PROJECT WEBSITE

www.eminderproject.com

SUMMARYThe aim of the project is to create and formalise a wide European Net-work of Leveraging Centres to promote in a jointly way e-Commercein the remote and less favour regions. e-MINDER is an added-valueproject that gives a clear opportunity to influence the way the regionalpublic administrations determine their policies related to e-commerce.It increases the know-how of each region about e-commerce activitiesand provides the appropriate local government support to integrate theregional SMEs and population from least developed regions into theglobal market.

PROBLEMAlthough a quick and wide growth can be observed in the figures of e-commerce business in Europe, as in many other aspects of economy, aclear unbalance is turning up between the most developed economiesof the continent and the least favoured areas of Europe. The gapbetween European most developed areas and least ones is growing, andin particular, in the case of the regions that are further away from thecentre of decision making at a European level.

e-MINDER intends to balance the situation among regions in Europeand to bring least European developed areas to an appropriate statusfor developing the electronic commerce business and consequently,their economies.This is done by setting up three Leveraging Centres inthe participating regions (Cyprus, Galicia-Spain and Pomerania-Poland)that act as catalysts, technology providers and observatories in the fieldof regional e-commerce.


54

e-MINDER - Electronic CoMmerce Leveraging Network for Developing European Regions

Qualitye Level of e-commerce for SMEs

Knowledge

Innovation

Dissemination

Project Synopses

55

AIMThe e-MINDER project is focused on:

- Fostering the involvement of SME’s into the new economy by estab-lishing a trans-cultural, trans-border network of e-commerce Lever-aging Centres, generally supported by local governments.

- Increasing the number and quality of presence of local SMEs in thefield of e-commerce, through several co-ordinated actions

- Researching about the current status and possibilities of develop-ment of e-commerce in the target regions of the project

- Influencing the way the regional public administrations determinetheir policies related to e-commerce, in the fields of society, educa-tion, economy, mass media and technologies

- Elaborating a ‘practical handbook’ with a set of guidelines to be fol-lowed for further e-commerce Leveraging Centres set up in otherEuropean regions.

Description of the Leveraging Centres structure

TECHNICAL APPROACHThe idea behind e-MINDER is not to research new ways of e-Com-merce, but to research how the least developed regions can takeadvantage on it, considering their unique cultural, socio-economic,industrial, rural/urban, technological and educational characteristics.

The e-MINDER project proposes advance in the state of the art throughregions involved in the project enforcing the structure of local govern-ment services in support to regional businesses by providing knowledgetransfer and innovation services throughout the Leveraging Centres.

Each Leveraging Centre is made of four modules:

- An Observatory module assesses the current regional economy ande-economy in order to discover local specificities, strong and weakpoints, and local priorities with special attention to SMEs.

- An Education and Training module that offers knowledge to SMEsstaff and general information to Citizens by means of tailored basicand advanced courses.

- A Demonstration module provides consultancy and advices on thetechnologies available for e-Commerce, and demonstration of itsservices (i.e. platform services) for SMEs. An on-line helpdeskanswers the most current questions and identified the most appro-priate actions.

- A Communication module ensures the visibility of the LeveragingCentre in the region and also makes the e-MINDER experience avail-able for the European enterprises and policy maker communities

The e-MINDER project will include methodologies and technologiesfor the development of the three regional Leveraging Centres. Themerger of the three different experiences, plus the analysis of existingmature methodologies and standards will lead to a set of guidelineswhich can be used in different regions and by regional administrations,or consortiums including local SMEs in the form of a ‘practical hand-book’. This way according to the different necessities and peculiaritiesof regions, it will be possible to have full support in approaching localgovernment e-services supporting regional business.


56

Role of the Leveraging Centre Observatory(flow of information)

Project Synopses

57


Ms. Paz Ruiz

SchlumbergerSema

STREAM Technology Centre

Albarracín, 25

28037 Madrid, Spain

Tel: +34 96 315 31 91

Fax: +34 91 754 32 52

[email protected]

PARTNERS

- SchlumbergerSema, Spain

- Supercomputing Centre of Galicia, Spain

- Universidad de Santiago de Com-postela, Spain

- Universidade da Coruña, Spain

- AH Virtual IT, Cyprus

- Cyprus Telecommunications Authority,Cyprus

- University of Cyprus, Cyprus

- President´s Office of the PomeraniaRegion, Poland

- Computer Centre-Regional Data Bank,Pomerania, Poland

EXPECTED RESULTSThe project could be considered as a best practice example on how tobring ICT to society, among other things, because it is launched andenhanced by the public authorities that are pushing the required poli-cies ahead. The aim of e-MINDER is not to remain confined to thethree actually participating regions. The normal evolution of the net-work is to launch and aggregate other Leveraging Centres in otherEuropean regions belonging to Member States or future Member Statesthat could benefit of the e-MINDER methodology.

Generally speaking, the project will help policy makers, local govern-ments and practitioners in developing regions to understand the natureof the e-economy, and develop the infrastructure, capabilities, flexibilityand openness with which they can reap its benefits.



Duration: 24 months

EC funding: 2,299,998 €

KEYWORDS

South-East Europe, local government, front-office, back-office, e-services, public internetaccess point, electronic document manage-ment system, meta data

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.emunis-ist.org

SUMMARYE-MuniS is a best practice transfer and improvement project for Euro-pean municipalities.

It aims at improving the best practices of the EU municipalities in theIT based administrative work and services to citizens and transferringthe results to SEE municipalities in the Balkan region, integrating it tothe EU municipal network.

PROBLEMInformation technology provides the opportunity to more easily access andre-use the wealth of information held in the public sector thus providing theopportunity to transform municipal organisation and provide faster, moreresponsive services.The potential to increase efficiency, cut costs, increasetransparency and speed up standard administrative processes for citizensand business is not realized in European Union municipalities.And there isan important gap between the European municipalities and South EastEuropean municipalities regarding the use of Information Technology inadministration working procedures and services to citizens.

Improvement of municipal work and services to citizens is essential forthe Information Society development in SEE, as identified by theSEEmunIS pre-project.

AIME-MuniS ultimate goal is to provide opportunities for user-friendlyimplementation of the IT achievements in municipal administrationworking processes and services to citizens. It aims at improving thebest practices of the EU municipalities in the field and transferring theresults to SEE municipalities from the Balkan region, integrating it to theEU municipal network. It meets the requirements of the IST SupportActivities IST - 2000-VIII.1.6 - VIII.1.5, and accompanies activities underIST 2000 - I.311 Smart government.The needs of the SEE municipalitiesfor improvement of the administrative work and services to citizenswere identified by the SEEmunIS pre-project (SouthEast EuropeanMunicipal Information Infrastructures, 1999/2000). The E-MuniS Con-sortium includes municipalities and IT companies from EU and SEE.

TECHNICAL APPROACHThe 1st stage is focused on study and analysis of EU municipalities’ bestpractices and of the ICT infrastructure and the demand for improve-ment and ability for e-performance of working practices and servicesto citizens in 4 SEE municipalities.

The 2nd stage includes improvement of existing transferable applicationsand/or pilot development of new ones for establishing e-municipalityoffice (back office) and providing e-services to citizens (front office).


58

E-MUNIS - Electronic Municipal Information Services –Best Practice Transfer and Improvement Project

Project Synopses

59


Mr.Wolfgang Baum

Fraunhofer Gesellschaft zur Foerderungder angewandten Forschung e.V. (FhG/SIT)

Tel: +49-2241-142594

Fax: +49-2241-142386


PARTNERS

- Center for Research and Technology –Hellas (CERTH), Greece

- Proekti za Ugoiztochna Evropa (PE UGI),Bulgaria

- VirTech Ltd., Bulgaria

- GISIG – Geographical Information Sys-tems International Group, Italy

- Ars Nova, Sistemas de Informacion SA,Spain

- Bundesstadt Bonn, Germany

- Ayuntamiento de Valladolid, Spain

- Zuendel & Partner Unternehmensber-atung GmbH, Germany

- Elisa Consult Co, Bulgaria

- Municipality of Sofia, Bulgaria

- City of Skopje, Macedonia

- City of Rijeka, Croatia

The e-municipality office will consist of: Electronic Document Manage-ment System, Interface tool to external information resources, and CityMayor’s office information network. On-line services to citizens will beachieved through transfer and adapting/improving of standardisedmunicipality and city web-sites, Citizens software tool kit allowing thecitizens to request and receive services via Internet, as well as an Inter-face tool set for access to municipality information resources neededfor provision of requested e-services by citizens.All tools will be imple-mented at an information kiosk (single window).

The 3rd stage covers the dissemination of the outcomes within theConsortium and dissemination of project reference materials for othermunicipalities.

EXPECTED RESULTSTo achieve the targets of the project various reports and prototypesare produced, as:

- Report on IT applications in the municipal administration workingprocesses and e-services to citizens in the EU and SEE municipali-ties with best practice transfer opportunities

- Report on Standards for local government applications

- Prototype: Electronic Document Management System for municipaladministration

- Prototype: Interface tool to access information resources formunicipal administration

- Prototypes: Interface tool sets for service provision to citizens andback office applications

- Prototypes for various e-service applications for citizens and business

- All applications are available on a kiosk system that is realized as apublic internet access point.



Duration: 24 months

EC funding: 1,400,000 €

Dissemination of the outcomes

KEYWORDS

eBusiness adoption in South EasternEurope, SME’s Managers, Executive trainingprograms, eBusiness strategy methodology,eShop, Case Studies, eBusiness Curriculum,eStrategy, Enlargement Countries

PROJECT WEBSITE

http://www.enlargenet.org

SUMMARYENLARGE is a non take up accompanying measure that addresses theIST Action line II.1.5 by promoting broad adoption of eCommerce andeWork in regional and sectoral settings of Eastern Europe and Balkancountries. ENLARGE will develop a methodology for devising and put-ting into action an eBusiness strategy, customised in nation specific andlocal characteristics of the participating countries.The project will alsoproduce training courses that target SMEs managers and aim at stimu-lating their exploitation of eBusiness opportunities. ENLARGE resultswill be tested in Enlargement countries, where eCommerce deploy-ment is still low. ENLARGE aims to support economic integration ofEnlargement countries by providing an e-strategy framework that willstimulate SMEs participation into global digital economy.

PROBLEMEastern European companies, particularly SMEs, are confronting thechallenge of converging to the practices and standards of their EUcounterparts, especially in view of the fact that these countries are can-didates for the next waves of EU enlargement. The ‘digital divide’between Eastern European countries and many of their EU Westerncounterparts is in many ways one of the fundamental features of theuneven development of the new economy and is likely to have impor-tant implications of the countries of Eastern Europe.

AIMThe project aims to promote the integration of candidate enlargementcountries through the application of a methodology for devising andputting into action eBusiness strategy in SMEs and a series of executiveeducation programs customized for SME managers in EasternEurope.The project objectives are: 1. To promote awareness of eBusi-ness/eCommerce opportunities and challenges in Eastern Europe at amicro level by addressing business managers directly. 2.To engage in ini-tiatives that transfer practical knowledge. 3. To show how knowledgecan be converted into action. 4.To focus on management action ratherthan generic awareness. 5.To demonstrate how eBusiness decisions aretaken in practice. 6.To generate learning from experience. 7.To addresslocal conditions and requirements.

TECHNICAL APPROACHThe project develops and delivers customized executive developmenttraining programs.Additionally, the project generates further awarenessamong SME executives in Eastern Europe by applying a hands-on, par-ticipative eStrategy methodology.The preparation of Eastern EuropeanCase Studies will serve the needs of the regions in understanding theopportunities and challenges of eBusiness in their own environments.


60

ENLARGE: Entrepreneurship Laboratory for EasternEuropean Regions

Project Synopses

61


Mr. MYLONOPOULOS Nikos

THE ATHENS LABORATORY OF BUSINESS ADMINISTRATION (ALBA)

Athinas Ave. & 2a Areos Street 16671 Vou-liagmeni Attiki, Greece

Tel: +30-1-8964531 Fax: +30-1-8964737

e-mail: [email protected]

PARTNERS

- Planet Ernst & Young, (EL)

- INSEAD, European Institute of BusinessAdministration (FR)

- CLPP, Central Laboratory for ParallelProcessing Academy of Science (BG)

- UCY, University of Cyprus Departmentof Computer Science (CY)

- ICI, National Institute for Research andDevelopment (RO)

- University of Maribor, Center of Elec-tronic Commerce (SI)

- LKAEM, Leon Kozminski Academy ofEntrepreneurship and Management (PL)

The project targets key decision makers, based on the argument thatsenior management awareness and commitment is the main obstacle tosuccessful and sustainable adoption of innovative technologies, process-es and practices. The executive development programs are the mainmechanism through which senior SMEmanagement will approach eBusi-ness strategy making.They are structured as customised education pro-grams. Furthermore, they are hands-on education programs.The actionsplanned for in this project aim at accelerating the learning processwithin and between businesses in Candidate Enlargement Countries.The network infrastructure of the New Economy offers a more levelplaying field with greater opportunities for all businesses whether theyare in more or less developed economies. Effective eBusiness practicesput in practice will give companies in Eastern Europe exposure andaccess to global markets at a fraction of the cost and the risk.ENLARGE aims to cover both needs; to demonstrate the opportunitiesand possibilities and to transfer the knowledge necessary for the com-panies to make the right steps ahead.

EXPECTED RESULTS• The profile of eBusiness in Eastern Europe

• eStrategy methodology

• Training courses on e-Business and e-Strategy

• Training Tools: e-shops development and management

• EBusiness Case Studies in South Eastern Europe



Duration: 19.5 months

EC funding: 1,245,993 €

KEYWORDS

smart cards interoperability, identificationand authentication.

PROJECT WEBSITE

http://www.eepoch.net

SUMMARYThe aim of eEpoch is to demonstrate interoperable and secure smartcard based digital identification systems, which provide the levels oftrust and confidence necessary for citizens to digitally interact with theservices provided by different administrations all over Europe.

It will enable cross-border electronic signature for legal purposes, offerreliable identification based on data in government databases, andensure secure authentication of cardholder and device on the basis ofPIN, biometrics, and PKI mutual authentication.

PROBLEMeEpoch focuses on the technological and organisational barriers thathinder the access to services. Technologies and policies are available(electronic signature, identification and authentication techniques, forexample) yet the smart cards based access to services has not reacheda critical mass of deployment, mainly due to interoperability problems.That is why its primary technical objective is to enable interoperabilitybetween e-service communities through a set of demonstrator sites.

AIMeEpoch objectives combine to provide a holistic approach from the fol-lowing perspectives:

- User experience: support the citizens' awareness of being a Europeancitizen by enabling access to government and administration servicesvia a 'consistent' user identification and authentication experience.

- Pragmatic: build on the pilot and other infrastructure services thatare already currently planned or implemented and add others asscheduled during the demonstration period.

- Coherent pan-European e-government services: translate interoper-ability of generic functionalities previously established in principleand defined in technical terms by the eEurope Smart Card initiativeand other experiences into real life applications.

- Nucleus for mass deployment: each pilot site embodies thosenational/local institutes with the responsibility and financial powerfor subsequent mass roll-out of cards and application of the knowl-edge derived from the pilot implementations

- Knowledge Base: it includes information on benchmarks for bestpractice, strategic models and information on practical multi-appli-cation business cases.

- Standards foundation: eEpoch will implement a core set of interop-erability specifications for the digital identity and electronic signa-ture based on the EESSI initiative and other standards in the ISO,


62

eEPOCH - eEurope Smart Card Charter proof of conceptand holistic solution

Project Synopses

63


Antonio Marquès Moreno

ETRA Investigación y Desarrollo, S.A.

Tel: +34 (96) 313 40 82

Fax: +34 (96) 350 32 34


PARTNERS

- Giesecke & Devrient Gmbh, DE

- Comune di Bologna, IT

- Schlumberger Systemes S.A., FR

- Postecom Spa, IT

- Societe d'Economie Mixte Issy - Media, FR

- Reach, IR

- Universidad Carlos III de Madrid, ES

- City of Newcastle Upon Tyne, UK

- Istituto Nazionale della Previdenza SocialeINPS, IT

- Ministry of Finance of Israel, IL

- Direccion General de la Policia, ES

- Safelayer Secure Communications, S.A., ES

- Finsiel - Consulenza e Applicazioni Infor-matiche S.P.a., IT

- Laboratori Fondazione Guglielmo Mar-coni - S.R.l.; IT

- Globalsign, BE

ICAO, CEN and ETSI domains and on the established eESC coop-eration with the Japanese Government.

TECHNICAL APPROACHThe specific technical objectives of eEpoch include:

• establish a knowledge base for e-sign and e-transaction communities

• validate the implementation of common (interoperable) eEpochservices in a representative number of pilot sites

• demonstrate the capability of smart card technology as a mainstreamcomputing platform for trust and in particular as the solution forimplementing a secure and authenticated digital identity in support ofe-government services and the private e-commerce market

• demonstrate workable solutions for electronic signatures with alegal value.

• harmonise smart card based infrastructures to ensure interoper-ability across sectors and countries

• Contribute where relevant to European standardization organizations

EXPECTED RESULTSeEpoch will establish an ‘action-research’ partnership between a set ofnational public service projects with trial sites in the following coun-tries: France, Ireland, Israel, Italy, Spain and United Kingdom. To max-imise the learning environment, a set of tailored conferences will beorganised in order to:

• Share and transfer knowledge between the pilot communities

• To pave the way to a massive roll out of smart card based interop-erable solutions



Duration: 24 months

EC funding: 1,739,958 €

KEYWORDS

e-Democracy, remote voting, virtual ballot,electronic votes, fingerprint recognitionsystem, biometrics smart-card

CLUSTER

E-Democracy

PROJECT WEBSITE

http://www.e-poll-project.net

SUMMARYE-POLL develops an abstract framework (the European Virtual BallotNetwork) defining the components of the electronic vote process (e.g.,voting lists, virtual polling stations, vote collection systems, voters’ identi-fication devices) and the information flow between actors involved.Thisframework will address vote preparation, voter identification/anonymity,voter authorisation, and vote transmission/ security/ count.

PROBLEMProgress in the widespread use of electronic votes is hampered by thedeficiency of appropriate legislation and standards, the lack of confi-dence of voters and administrations in the voting process, the concernsregarding security and reliability, the necessity to preserve current rolesin the election process, and the high initial costs.There is a gap betweenthe availability of new technologies and the existing issues related tothe voting process.

AIME-POLL develops the European Virtual Ballot Network (EVBN), towhich every European administration involved in the voting process willbe connected.

The project aims at demonstrating the network’s relevance and effec-tiveness for every election type.This network will encompass the net-work infrastructure (to support the system functionality’s providing allthe security attributes needed), the voter recognition system (finger-print enabled smart-cards), the voting system (a specific kiosk devel-oped to address all usability requirements), the vote collection system(the secure storage of encrypted ballots), and the ballot system(designed to address all anonymity requirements).


64

E-POLL - Electronic Polling System for remote votingoperations

E-votingbooth

Project Synopses

65


Dr. Roberto D’Alicandro

Siemens Informatica S.p.A.

Public Sector Division

Via del Maggiolino, 151

I-00155 ROMA, Italy

Tel: +39-06-22138306

Fax: +39-06-22138437


PARTNERS

- Siemens Informatica S.p.A., Italy

- Ministero Dell’Interno, Italy

- Ancitel S.p.A., Italy

- Municipium S.A., Poland

- Aquitaine European Communication,France

- France Telecom (FTRD) S.A., France

TECHNICAL APPROACHFollowing the analysis of requirements, system design and selection oftechnologies, the project will publish a complete vote protocol draft,describing the information flows and the security solutions emphasisingthe cryptography used to protect the vote.This will be followed by thedevelopment of a network suitable for electronic votes, a set of data-bases and servers to support electronic voting, and a secure votingbooth including a biometrics capable smart-card. Field tests will be per-formed in France, Italy, and Poland.

EXPECTED RESULTSA redesigned voting process taking into account the normative issues (alsoat European Parliament level), the technical options (introduction and testof leading edge technologies) and the user requirements (through theinvolvement of administrations both at central and local level).



Duration: 27 months

EC funding: 1,700,514 €

System concept

KEYWORDS

e-Democracy, Legislation, Business rules,Harmonisation, Natural language processingNLP, Transparency, Internet, Accessibility,Tractability, Automation, Systems design, e-Services, Citizen information,Knowledge–based systems, Decision sup-port system, Information system, Pensionregulations

CLUSTER

E-Democracy

PROJECT WEBSITE

http://www.Belastingdienst.nl/EPOWER

SUMMARYE-POWER aims at providing easy access (using the Internet) for theEuropean citizens and for commercial business environments to infor-mation on pension arrangements. The project will develop a methodand supporting tools which translate legislation and business rules intoexecutable (formal) specifications.Another objective is to decrease the‘time to market’ for new or changed legislation and to facilitate themaintenance of knowledge and knowledge based systems. The projectwill offer tools that help to solve harmonisation issues.

PROBLEMThe complexity of legislation complicates the everyday life of citizens.As for businesses, besides being confronted with complex legislationthey also have to cope with the complexity of their own business rules.There clearly is a need for more accessible and transparent legislationand business rules. ICT (supporting systems) can play an important rolein achieving these goals.

To develop these supporting systems many steps have to be takenbefore legislation/business rules can be implemented therein. Thisprocess is not very transparent either and prone to errors. Further-more the existing methods pay insufficient attention to limiting mainte-nance costs of the systems

Meeting the demands is complicated by the fact that in the currentprocesses by which is created and translated for implementation theamount of people, parties and disciplines involved is tremendous. Thealignment of different interests and overcoming communication prob-lems due to differences in technical jargon therefore becomescomplex and time consuming.

Another complicating factor is the great amount ofexperience and expertise about specific legislativedomains needed while creating and translating legisla-tion. Only few persons can meet these requirements,making expertise knowledge a highly scarce means.Getting the right knowledge at the right place on theright time becomes the critical success factor for theability to effectuate the power to regulate and control.

AIMThe E-POWER project will develop a method andsupporting tools that will enable citizens and busi-nesses to cope with the problem of complexity inlegislation. The E-POWER approach will result inapplications that increase quality and accessibility oflegislation and business rules. The project will


66

E-POWER - European Programme for an Ontology basedWork Environment for Regulations and legislation

Project Synopses

67


Dr.Tom M.VAN ENGERS

Belastingdienst/DTCA

Centrum voor Proces- en Productontwik-keling

Herman Gorterstraat 5

3501 CW Utrecht

The Netherlands

Tel: +31 30 275 64 89

Fax: +31 30 275 64 65


PARTNERS

- Belastingdienst/DTCA E-POWER P.O.Box 182803501 CG Utrecht – the Netherlands

- Application EngineersAmbachtenlaan 21B-3001 Heverlee – Belgium

- O&i Management PartnersWinthontlaan 1863526 KV Utrecht – the Netherlands

- MEGA International10 Boulevard du Montparnasse75015 Paris – France

- Fortis Bank VerzekeringenWolvengracht 48 1000 Brussel – Belgium

- LibRT B.V.Silodam 3641013 AW Amsterdam – the Netherlands

- Universiteit van AmsterdamFac.der RechtsgeleerdheidPO Box 1030 – 1000 BA Amsterdamthe Netherlands

define a formal description of pension regulations in Belgium and theNetherlands.

The E-POWER method will adapt to increase changes in legislation orbusiness rules in Europe, consequently it will lead to a reduction in themaintenance costs.The application of the method will result in a reductionof the time to market of implementation of new legislation/business rules.

TECHNICAL APPROACH The E-POWER project will elaborate on the POWER method that isbeing developed in the Dutch Tax and Customs Administration.To sup-port this method modelling and verification tools will be developed.Themethod will be applied for the development of decision support andinformation systems for pension regulations of Belgium and theNetherlands and another European country.A user group will evaluatethe applications created during the project as well as the method andthe supporting tools.

The process that will be developed starts with the translation of legaldocuments or documents that contain business rules into formal spec-ifications. This representation will be based upon industrial standardslike Catalysis and UML/OCL.The translation process will be supportedby natural language processing (NLP).

The formal specifications will be controlled by using a verification tool.These specifications will also be used for simulating the effects of theregulations on specific cases.

Software components are generated from the formal specifications. Anautomated environment that will be extended in the E-POWER-projectsupports this generation process.

Finally, we will create applications that support European citizens inassessing pension arrangements. These applications will be developedusing the E-POWER method and supporting tools.The applications willbe accessible via the Internet.

EXPECTED RESULTSThe E-POWER project will deliver three kinds of deliverables along thedifferent aspects of the technical approach. Firstly, the POWER methoddeveloped at the DTCA will be refined, tested and evaluated regardingits applicability. Secondly, the tools that support the application of themethod will be refined and integrated into the E-POWER workbench.Finally, two decision support systems will be developed that will aid cit-izens in assessing their pension arrangements. Today the method, sup-porting tools and resulting applications, have only be used with regardto legislation, E-POWER will prove that the method is also applicable tocommercial business environments.



Duration: 24 months

EC Funding: 2,449,000 €

KEYWORDS

Electronic Identity, e-ID, eID, e-government,eGovernment, Interoperability, TB1, PublicIdentity, eEurope, Smart Card, eESC, Trust,Security, Citizens, Requirements,Whitebook

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.electronic-identity.org

SUMMARYEUCLID aims at supporting the creation of consensus on the implemen-tation of citizen electronic identity (e-ID) in Europe. It directlycontributes to the priorities defined in the eEurope Smart Card CharterAction Plan. EUCLID provides the leadership and the support infrastruc-ture to carry out this initiative. EUCLID also provides the resources andprofessional support for an awareness campaign to promote adoption ofcommon requirements to member states introducing e-ID schemes.Theresults of EUCLID will facilitate cross-border interoperability anddeployment of e-government and e-commerce applications.

PROBLEMMaking progress on the introduction of e-government applications inthe member states is one of the objectives of the European Union.Electronic Identity (e-ID) providing reliable identification, authenticationand electronic signature is essential for guaranteeing security in e-gov-ernment applications. Different European countries have started intro-ducing, or are planning to introduce smart cards with an e-ID function.But there is no concertation mechanism at the EU level to make surethat these implementations can work cross-border. If nothing is done, anumber of incompatible local implementations will be deployed and acostly harmonisation of the systems would then be required.The adop-tion of common minimum requirements for e-ID card implementationsshould hence be promoted.


68

EUCLID - European initiative for a Citizen digital ID solution

Project Synopses

69


Mrs. Ulla WESTERMARCK

Vaeestoerekisterikeskus

Kellosilta 4

00521 Helsinki

Finland

Tel: (358-9) 22916509

Fax: (358-9) 22916718


PARTNERS

- Vaeestoerekisterikeskus, Finland

- Ministrie van binnenlandse zaken, TheNetherlands

AIMEUCLID aims at supporting the collaborative action initiated in theeEurope Smart Card Charter Trailblazer 1 (TB1) ‘Public Identity’. Thegoals of TB1 are to elaborate minimum requirements and recommen-dations to make sure that electronic public ID tokens issued in themember states can be read and recognized in the other member states.

Euclid will support the collaboration of a group of e-ID experts andstakeholders, provide information dissemination means to promote acommon approach to the implementation of citizen e-ID in Europe andinitiate the preparatory work for standardization.

TECHNICAL APPROACH Euclid will support the collaboration of a group of e-ID experts andstakeholders, provide information dissemination means to promote acommon approach to the implementation of citizen e-ID in Europe andinitiate the preparatory work for standardization.

EXPECTED RESULTS- Operational support to a European group of experts and stake-

holders of e-ID solutions,

- Whitebook on e-ID promoting common minimum requirements fore-ID card implementations in Europe,

- Awareness creation on e-ID and interoperability supported by infor-mation dissemination material and a dedicated Website on e-ID.



Duration: 20 months

EC funding: 674 337 €

KEYWORDS

e-Government, Inter-workflows, Web serv-ices, Public Administration Architecture,Common European Administration Space,Cooperative Information Systems

CLUSTER

E-Democracy

PROJECT WEBSITE

http://www.eu-publi.com

SUMMARYThe EU-Publi.com project introduces information technology in orderto facilitate inter-European collaboration amongst Public Administrationemployees. Mature and leading edge information technology solutionsin the form of middleware components and Web services are employedin order to achieve interoperability.Amongst the important items to beaddressed is the conceptual compatibility and homogenization amongstthe European Public Administrations in the areas of interest of the userpartners of the project (i.e. business activities).This is attained througha Public Administration architecture that models data and processes inorder to make explicit their commonality or correspondence.

PROBLEMThe EU-Publi.com project attempts to introduce changes in the waythat Public Administration employees execute processes in order toprovide services to end customers. Currently, typical processes execut-ed by Public Administration employees are fragments of a larger wholethat can be identified through the service it provides to its customer.Relating these processes in terms of causal relationships (e.g. whorequires what from whom?), macro-processes can be established thattypically extend over several Public Administration organizations.

A typical macro-process in Public Administration could require manyinteractions with various Public Administration organizations. Fragmen-tation of responsibilities, frequent interruptions of processes inside theadministration and the absence of cooperation results in not only inef-ficient provision of services but also in a frustrating inability amongstPublic Administration units to efficient cooperate.

AIMThe high-level objective of the EU-Publi.com project is to makeadvances in the general area of a common European Public Administra-tion space. If a European Citizen requests a service that triggers amacro-process, which cuts across more than one national Europeanadministration, then coordinated execution at different administrativelevel is required.The question of interoperability amongst diverging andheterogeneous information sources scattered across various organisa-tions in several countries is therefore prominent.

In order to enable the capacity of civil servants to provide such a serv-ice, a unifying architecture on the top of the existing legacy systems isbuilt, into which the collection of distributed, autonomous systems ofeach Public Administration can be brought together into a commoncooperative environment.


70

EU-publi.com - Facilitating Co-operation amongst European Public Administration employeesthrough a Unitary European Network Architecture and the use of Interoperable Middleware Components

A macro-process

Project Synopses

71


Prof. Dr.Tarabanis Konstantinos

Centre for Research & Technology Hellas/Informatics & Telematics Institute

6th km Charilaou - Thermi rd, 57001,Ther-mi - Thessaloniki, Greece

Tel: (+30) 2 310 891 578

Fax: (+30) 2 310 891 649


PARTNERS

- Centre for Research & Technology Hel-las/Informatics & Telematics Institute,Greece

- University of Rome ‘LA SAPIENZA’/Department of Computer and SystemsScience (DIS), Italy

- Ibermática S.A., Spain

- Altec Information and CommunicationSystems S.A., Greece

- Prefecture of Thessaloniki, Greece

- Italian Institute for Foreign Trade, Italy

- United Nations Thessaloniki Centre forPublic Service Professionalism, Greece

TECHNICAL APPROACHThe software (middleware) components that are developed as part of theEU-Publi.com project employ state-of-the-art in middleware technologybased on the Web services paradigm that exhibits simplicity and scala-bility.These middleware components constitute the cooperative servicelayer of the EU-publi.com architecture and facilitate the development anddeployment of cooperative applications among administrations.

In order to apply such component-based approaches, current PublicAdministration processes need to be suitably re-packaged. In addition,developing such software (middleware) components that will imple-ment the required interoperability features in a generic enough fashionto render them reusable in multiple Public Administration domains aswell as in the current integration issues that the user partners face, isan important challenge for the EU-Publi.com project.

Since the e-services that will be prototyped, as part of the EU-Publi.com project, are new the scenarios of Public Administration coop-eration must be envisioned rather than modeled after an existing serv-ice. Scenarios are sought that provide macro-processes that are both‘interesting’ as well as representative of the types of interactions thatoccur in Public Administration.

EXPECTED RESULTSEU-Publi.com allows the Public Administration employee to cooperatemore easily with other Public Administration employees at the intra-organ-ization, inter-organization as well as at the European level. By enablinginteroperability amongst currently heterogeneous PAs, EU-Publi.com willbring about new e-services for Public Administration. For example,

- The European citizen will be provided with seamless Public Admin-istration services at the organization, national and European level,

- European Public Administrations will be able to gradually offer the Euro-pean citizen certain common European Public Administration services.

In particular, the common European Public Administration architectureand the interoperability components that are developed as part of theEU-Publi.com project can serve as a standardized and reusable infra-structure on the basis of which other common European Public Admin-istration services can be composed in a modular fashion from existingnational services. Following this common cooperative architecture, Pub-lic Administration organizations can expose an increasing part of theirexternal services in successive iterations.


Start date: 01 May 2002

Duration: 36 months

EC funding: 1,279,999 €

KEYWORDS

e-Democracy, e-government, tele-voting,tele-consulting, e-forums,WAP

CLUSTER

E-Democracy

PROJECT WEBSITE

http://www.euro-citi.org

SUMMARYEURO-CITI develops and demonstrates an e-democracy platformenabling a set of new public services,namely tele-voting,e-forums and tele-consulting, that can be accessed via the Internet and GSM using WAP tech-nology. The aim of these services is to improve the efficiency of localauthorities, reinforce the concept of direct democracy, and foster collabo-ration between local authorities at all levels (regional, national, European).

PROBLEMProgress of transaction services, which allow acquiring products orservices on-line or submitting data (e.g. government forms, voting), ishampered by the lack of a common underlying architecture and of anew process model that can be adopted by local authorities. Thisthwarts endeavours by local authorities to improve their efficiency, topromote the concept of direct democracy, and to foster collaborationbetween local authorities and the other levels of government.

AIMThe EURO-CITI project aims at specifying and developing a unifiedarchitecture that supports data security, authentication/authorisation,and dynamic configuration. Furthermore, the aim is to promote a fastintroduction of transaction services, namely tele-voting, e-forums andtele-consulting, that can be accessed via the Internet and GSM.


72

EURO-CITI - European Cities platform for on-linetransaction services

EUROCITI access channels

Project Synopses

73


Dr Efthimios Tambouris

Archetypon S.A.

Sygrou Avenue 236

GR-176 72 Kallithea Athens, Greece

Tel: +30-21-09536426

Fax: +30-21-09536411


PARTNERS

- Archetypon S.A., Greece

- University of Athens, Greece

- Schlumberger Systèmes S.A., France

- T-Systems Nova GmbH, Germany

- Indra Sistemas S.L., Spain

- Institution Municipal d’Informatica, Spain

- Municipality of Athens Development.Agency S.A, Greece

- London Borough of Brent, UK

TECHNICAL APPROACHThe basic component of the research is the EURO-CITI server, whichintegrates state-of-the-art architectures and protocols with servicesand applications in the converging environment of Internet and mobiletechnologies.The architecture of the server will enable the deploymentof services for the local administration and the citizen, as well as thedynamic configuration of a network of servers. Actually, three serverswill be deployed in three European cities:Athens, Barcelona,and LondonBorough of Brent.

EXPECTED RESULTSA server that will include: an administrative software to create, deploy,and manage tele-voting, e-forums and tele-consulting services to citi-zens; a software platform to support secure access to these services bycitizens, through a dual authentication mechanism (login/password orsmart card) and from multiple devices (PCs, Info-kiosks,WAP devices);a re-configurable and secure network between EURO-CITI serverslocated at different local authorities across Europe to support the pro-vision of the inter-European EURO-CITI services and future services; are-engineering methodology to exploit the platform.



Duration: 24 months

EC funding: 2,000,000 €

Network voting

KEYWORDS

Veterinary surveillance system, hands-on trial,current practices,live situation,data standards,administrations efficiency, fraud reduction

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.e-blana.com

SUMMARYThe overall aim is to establish a veterinary surveillance system to pre-vent and control outbreaks of animal disease, protect public health andminimise fraud. Crises on the scale of BSE, FMD, Classical Swine Feveror Dioxin must be prevented from occurring again.The project will:

- provide a tool for effective animal movement control, tracking andtracing, veterinary surveillance, public health monitoring and fraudprevention;

- implement a live,hands-on trial of the Eurovet system in four countries;

- demonstrate the Eurovet system to promote its wider uptake

- assist administrations in Associated Countries, Member States andThird Countries to implement EU legislation and policies;

- provide a replicable model and dissemination plan for wider exploitation.

PROBLEMCurrent deficiencies with regard to the assured existence and availability ofnational data records in Member States,Associated Countries lack harmon-isation of their content and formats, this inhibits fast and accurate accessand exchange of data, leading to inefficiency, fraud, and lapses in compliancewith agreed veterinary and trade protocols. Lapses in traceability threatenthe health of both the human population and animal population, and impacttrade by undermining consumer confidence. Current practices are inade-quate in all Member States,Associated Countries none meet EU standardsor policy objectives for computerised surveillance systems; recent animaland public health crises (BSE,foot-and-mouth,Classical Swine Fever,Dioxin)have highlighted the need for improved controls.The trial addresses theissues of food safety and animal health control at national and Europeanlevel and will demonstrate benefits for the whole community.

AIMThe Take-up trial is not a research project; it is a hands-on practical trialin a live situation. There are major technical differences betweenpreparing and running the system as a demonstrator or prototype andthe live operation of the computer software and accompanying manualprocedures by ordinary users.The principal technological issue addressedby the trial concerns the testing of Eurovet in a live situation.The trial willcover a limited geographical area of each country or a limited number ofusers; but will be representative of the national situation.

TECHNICAL APPROACHCompleted adaptation and improvement by the project of:

- sheep and goat module;

- veterinarian module;


74

Eurovet Trial - Trial of the Eurovet Animal Identification and Veterinary Surveillance System

Animal registered at birth

Project Synopses

75


Ms.Anne MARTIN

Park Applications Computer EngineeringLimited

Office 4, Legahory Centre

Brownlow BT 65 5BE

CRAIGAVON CO ARMAGH

United Kingdom

Tel: +353 1288 1477

Fax: +44 28 37521301

E-mail:[email protected]

PARTNERS

- Park Applications Computer Engineer-ing Limited, United Kingdom

- Suomen Maatalouden Laskentakekus OY(ADC), Finland

- remote user interfaces;

- animal health and residue test recording, link with laboratory software.

Eurovet was designed specifically to provide a pan-European, comput-erised solution for veterinary surveillance in line with EU legislation andthese policy guidelines. Particularly relevant features are:

- the use of data standards, to enable harmonised data transfer andthe integration of information contained on national databases;

- the use of XML technology,allowing interfacing with other related data-bases (e.g. slaughterhouse and laboratory management systems) tointegrate common information and provide farm-to-table monitoring;

- Internet and client-server network functionality, enabling real-timeupdating and availability of information.

Whilst the Eurovet database has the capability to perform these functions,their practical application has yet to be fully tested in a live situation.Duringthe trial,various functions will subjected to detailed examination under prac-tical operating conditions. For example, a detailed practical test of the dataverification functions is needed to see that they are adequate to ensure theaccuracy of records.It is also necessary to investigate how real-time updatingof records can be achieved in circumstances where many producers, andother users,do not have direct access to a computer terminal.

EXPECTED RESULTSThe Eurovet Trial will provide essential practical results and the poten-tial to make a direct impact on public health and the quality of life inthe Member States and Associated Countries and also in any ThirdCountries that choose to implement the Eurovet system.

The potential contribution to economic growth and wider economic impactresulting from a successful trial, and subsequent implementation of theEurovet system, will be very significant given the economic cost of recentcrises.The economic benefits will be realised in various ways, through:

- reduced losses from animal disease, both directly for the livestockindustry, and indirectly for the rural economy in the case of diseaseepidemics or contamination by toxins

- reduction in fraud and savings to taxpayers

- enlarged export demand due to greater consumer confidence andremoval of movement restrictions and barriers to trade

- higher prices for livestock producers and processors due toimproved product quality

- increased internal demand for locally produced animal products dueto greater consumer confidence in food safety

- increased efficiency of administrations, particularly the State Veteri-nary Services


Start Date: 01 August 2001

Duration: 15 months

EC Funding: 1,654,179 €

Direct data input at the Farm

KEYWORDS

Smart government, administrative servicesfacilitation, Java card based system, mobilityof citizen.

CLUSTER

Smart government

PROJECT WEBSITE

http://www.fasme.org

SUMMARYThe FASME project is a feasibility study aimed at improving the user-friendliness of procedures of public administration by supporting theEuropean citizen while changing his place of work or living.The projectexamines administrative services throughout Europe since the Euro-pean citizens and the employees of local administrations have to copewith many different documents in several national forms.

PROBLEMOn many levels, mobile European citizens face administrative problemswhen moving to other EU countries, as a large amount of informationis required to relocate in the new country.There is a serious need forfacilitating and streamlining administrative processes to let the Euro-pean labour market emerge and to improve the free movement ofEuropean citizens.

AIMThe FASME project aims at facilitating existing administration servicesof municipalities, such as domicile and car registration, and at allowingthe introduction of new services, through the use of a Java card thatwill provide cost savings to municipalities and improve the quality of theoffered services.


76

FASME - Facilitating Administrative Services for MobileEuropeans

Finger print sensor

Project Synopses

77


Mr Karl-Heinz ErKens

Zuendel & Partner UnternehmensberatungGmbH

Dülkener Strasse 5

D-41334 NETTETAL, Germany

Tel: +49-2153-73760

Fax: +49-2153-737616


PARTNERS

- Zuendel & Partner Unternehmensber-atung GmbH, Germany

- City of Newcastle upon Tyne, UnitedKingdom

- Universiteit van Amsterdam,The Nether-lands

- Universitaet zu Koeln, Germany

- Universitaet Rostock, Germany

- Universitaet Zürich, Switzerland

- Zuendel & Partner Systems ConsultantsGmbH, Germany

- Stadt Koeln, Germany

- Comune di Grosseto, Italy

- International Computers Limited, Unit-ed Kingdom

TECHNICAL APPROACHThe project is based on a network for administrations and citizens usingJava cards for data exchange to execute administrative tasks. Java cardtechnology will be used as a medium to transport data and information,to focus on the development of a prototype, and to integrate user needsinto applications.The individualised Java card will authenticate the card-holder, encrypt and decrypt the personal data, transform them accordingto the requirements of the receiving country, and record the registereddata as produced by the civil servants at the new destination.

EXPECTED RESULTSA Java card prototype containing customised citizen migration guidelinesto support administrative services, concerning change of residency andcar registration. A technical infrastructure integrating Java cards into alarge scale,multinational security and application architecture. Integrationof Java Card technology with biometric authentication techniques,solvingthe problem of a lost card and making PIN codes superfluous.



Duration: 18 months

EC funding: 1,613,954 €

FASME card

KEYWORDS

Digital governance, e-government portals,modelling public administration procedures,business process re-engineering in publicsector, collaboration and transaction envi-ronments, virtual teams, web services,DCMI, eb-XML, UDDI

CLUSTER

Smart government

PROJECT WEBSITE

http://www.eurodyn.com/icte-pan

SUMMARYICTE-PAN project aims to research and adopt an innovative methodol-ogy for modelling and re-engineering PA operations and tools for trans-forming these models into design specifications for e-Government envi-ronments automating and simulating complex bureaucratic processes.Furthermore, meta-tools and peripheral software components will bedeveloped for implementing the design specifications into interactiveand intelligent web-enabled portal environments that improve useraccess to information and facilitate contacts, exchanges and feedbackwithin administrations.

PROBLEMIn the mid-1990s, Public Administrations (PAs) used to invest on robustsystems appropriate for keeping large amounts of unstructured dataand providing basic groupware functionality over closed Intranets.Strong concerns about security had prevented information sharingbetween PAs through the Internet, not to mention communication andexchange of data with the public. In this way, public sector employees atnational and pan-European level used to work isolated within theirIntranets, limited to their own islands of information and using moretraditional means (eg. email) for communicating and collaborating withtheir colleagues in trans-organisational environments. Under thisapproach, groupware platforms were designed to support collaborativeoperations within administrations; such platforms were based on theInterest/Working Group collaboration models and supported autho-rised access to a number of services, mainly comprising Information,Document Repository, Directory service, Meetings service for physicalmeetings and chatting, Newsgroups, Advance Searching utility (key-based) and an Administrative module for the administrator creating andmanipulating interest groups and user profiles. The heavy use of suchtools in late 1990s has made it possible to put rapidly a first solutioninto operation within PAs (i.e. CIRCA in Eurostat, EEA, etc.) and to sat-isfy the most urgent groupware needs of public sector employees.

At the same time (mid-1990s), PAs were becoming interested in pro-viding information to the public and the first step in this direction wasaccomplished through the implementation of static web sites. Current-ly, we undergo the next stage of this transition, where dynamic contentis provided through portals operated by PAs to inform the public andbusiness.The next step in this transition will be the provision of inter-active services through PA portals, assisting civil servants to carry outtheir tasks in the most efficient manner. In this direction, EEA adoptedwithin 2000 a new strategy, aiming at creating support for extendedmailing lists, roles in directory services, and data management facilities,whereas a workflow pilot was also scheduled. The main problem nec-essary to be addressed is to open legacy systems within public admin-


78

ICTE-PAN: Methodologies and Tools for Building IntelligentCollaboration and Transaction Environments in PublicAdministration Networks

Project Synopses

79

istrations and to public use and promote through them extensive com-munication and collaboration within PAs.

At the same time, increasing public awareness on Internet tools andplatforms and the advance of security technologies, allowing users tohave personalised views of everything needed to carry out their tasks,using information sourced from different/heterogeneous applicationsand systems, continuously usher towards changes within PAs.

PAs have realised the advantages of employing intelligent, web-enabledand user-friendly Internet environments to support collaboration oftheir employees. Therefore, they have begun to change the ways theyoperate, experimenting with the devolution of power and the decen-tralisation of service provision. This trend is aligned with the changesexperienced in their working environments and the emergence of newelectronic services and new job descriptions.All these changes will havea dramatic influence on job profiles and places of work within PAs, thusleading to more efficient administrations.

AIMThe ICTE-PAN project aims

- to research a methodology for modelling public administration workingenvironments, through the adaptation of working habits and collabora-tion and transaction practices to state-of-the-art ICT technologies,

- to provide meta-tools for creating high quality e-Government serv-ices allowing public sector employees to provide more effective andcost efficient services to users, and

- to elaborate sustainable measurement algorithms to master thechallenges and evaluate results.

ICTE-PAN project findings and resulting software meta-tools willempower the European Public Sector to adapt to rapidly changing workingpractices through the utilisation of innovative technologies and systems.

TECHNICAL APPROACHThe technical approach of the ICTE-PAN project seeks the develop-ment of software tools able to create PA portal environments for next-generation PA clusters. Such services in the digital era should be oper-

ated and maintained by e-Government Service Providers (e-GSP). Allcomponents, environments and techniques modelled and implementedthroughout the project will be integrated into a generic PA meta-toolfor portal environment creation.To support this approach, we will:

- Carry out research on standard tools utilised by public administra-tions for supporting internal collaboration (G2G) and/or externaloperations and containing large amounts of legacy data. Researchwill focus on supported features and software interfaces for con-necting to higher layers, concluding on specifications for user-friend-ly web-enabled environments.

- Specify the functionality of the core applications to be validated intheir region of operations. Focus will be put on the integration of allsoftware components along with the organisational and technicalsupport needed to do so.

- Define and develop machine-readable data structures for electronicdocuments, which can be used for international purposes, (e.g. toissue innovative formats of conventional documents and many otherdifferent documents, as well as, electronic form design, filling andprocessing). Electronic documents can replace paper-documentstaking into consideration that trustworthy digital signatures are fun-damental for all next generation services in the digital area.

- Define and develop templates of electronic documents (XMLencoded documents for the creation of a structured repository ofe-documents) to replace conventional documents used at demon-strator sites.We will make proof of the usability of such documentswithin e-PA environments and simulate complex workflows wheresuch electronic documents are utilised.

- Develop software components and intelligent agents that improve theenvironment for employees of PAs, thus helping them to providebetter services to users. For this, an infrastructure will be developedthat consists of several entities comprising system architecture.

- Integrate all components into one operational ICT system, in orderto test the functionality and validate its advantages.

- Compile scenarios of PAs collaboration to be simulated throughouta pilot phase.

- Evaluate software developments by creating and operating electron-ic environments of public administrations supporting Case Studies.

- Test and evaluate the system according to the evaluation plan andthe security framework, established within the first phase of theproject. Depending on the results obtained, we will proceed to revi-sion of the specifications and extension of the supported systemfunctionality.

EXPECTED RESULTSThe ICTE-PAN Consortium will create the following deliverables:

- Project Presentation/Web Site

- Project Handbook and Quality Plan – Consortium Agreement

- State of the Art Report – Functional and Technological

- Dissemination and Use Plan

- User Requirements – Evaluation Plan – European PA Databank


80

Project Synopses

81


European Dynamics SA

209, Kifissias Ave. & Arkadiou Str.

151 24 Maroussi Athens

Greece

Dr. Nikitas TSOPELAS

Tel: +3 210 8094-500

Fax: +3 210 8094-508


Web: www.icte-pan.org

PARTNERS

- European Dynamics S.A, Greece

- TXT e-Solutions S.p.A., Italy

- Danmarks Miljoeundersoegeser (NationalEnvironment Research Institute),Denmark

- Niedersaechsisches Umweltministerium(Ministry of Environment Lower Sax-ony), Germany

- Provincia di Genova, Italy

- University of the AEGEAN, Greece

- ICTE-PAN pre-prototype

- Operation Modelling Integrated Methodology - Modelling of CaseStudies – Evaluation – Dynamic Model Generator prototype

- Technical design of the System – System prototypes and Testing

- Integrated ICTE-PAN platform/product and security frameworkimplementation

- Technology Implementation Plan

- Market Intelligence Report and Dissemination


Start Date: 01 March 2002

Duration: 36 Months

EC Funding: 1.899.999 €

KEYWORDS

e-Government,cross-agency processes,work-flow,back-end integration,one-stop shop

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.impulse-project.com

SUMMARYThe public administration framework developed in the IMPULSE proj-ect provides a springboard for the rapid development of cross-agencyworkflow solutions in the public sector, which corresponds to 3rd and4th stages of e-government service implementations. It is also designedto support the creation of a single point of call for all citizens’ requestsfrom administration, although its main strength is a cross-organization-al process execution environment, based on commercial off-the-shelf(COTS) workflow engines and IMPULSE integration middleware (con-nectivity, mapping etc.).

The framework is currently being piloted in Luton Borough Council,(UK), Canary Islands Government (E) and Milano Chamber of Com-merce (I).

PROBLEMIn public administrations (PA), operational processes are coded withspecific procedures that sometimes span more than one organization.Forthese organisms,within the e-government paradigm, it becomes crucial toget support in order to improve the level of services offered to citizensboth through the introduction of single interfaces and the interconnec-tion of their internal data, processes and applications.The shortage of theearly e-government solutions, now available on the market, is this inter-connection and back-office integration capability. IMPULSE offers an inno-vative solution based on the orchestrated transaction of distributedprocesses, while at the same time it integrates already established tech-nologies for data mapping and application integration.

AIMIMPULSE contains enabling tools for the implementation of e-govern-ment cross-organizational services.The approach that has been chosen isa combination of proven and ready to implement technologies comingfrom the Enterprise Application Integration (EAI) arena,while at the sametime introducing some innovative steps. Services, for example, aredescribed with WSDL, which makes them available to become ‘web serv-ices’ in the future, if at some stage public administration agencies migrateto loosely coupled services.Therefore, its major strength is in its orienta-tion towards flexible and scalable Business Process Integration (BPI)where two commercial workflow engines have been integrated into anoverall solution in order to orchestrate the overall process execution.

TECHNICAL APPROACHCurrently the IMPULSE system uses CORBA for communication,WSDL for service description and UDDI for its discovery. Its potentialmarket includes all users of both .NET and J2EE web services. Com-mercial off the shelf workflow engines have been used (Staffware and


82

IMPULSE - Improving Public Services

Luton Borough Council

Project Synopses

83


Mr. Jean Michel

Schlumberger Sema, sae;

via Albarracín 25,

28037 Madrid

Spain

Tel: 34 91 4408800

Fax: 34 91 7543252


PARTNERS

- Cedcamera – Azienda di servizi informa-tivo della camera di commercio industriaartigianto e agricoltura di Milano, Italy

- Staffware, PLC, United Kingdom

- Luton Borough Council,United Kingdom

- Gobierno de Canarias, Spain

- Schlumberger Sema Sae, Spain

FORO-Wf). It runs on Windows NT, Linux and Solaris while integrationmodules have been developed in Java. Customised interfaces may beeasily build-up using Java Server Pages and the project tag library.

EXPECTED RESULTSA suite that includes a message transport, a message broker, a high speedworkflow process automation engine and a process modelling tool thatcan be used both for back-office integration, with its ‘connector wizard’for exchanging data between workflow processes running on differentservers, and front–office integration, through automated web interfacegeneration from an existing information model.Although the competitionis strong in the e-government BPM and BPI markets, since many vendorsfrom different sectors (applications, middleware etc.) are entering thismarket,we can proudly say that IMPULSE approach already found its placeon it through Staffware and SchlumbergerSema Foro product suites.


Start Date: 01 October 2000

Duration: 21 months

EC Funding: 1,254,991 €

Gobierno de Canarias web site

Camera di commercio industria artigianto e agricoltura di Milano

KEYWORDS

InfoCitizen - Agent based negotiation forinter- and intra-enterprise coordinationemploying a European Information Archi-tecture for Public Administration

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.infocitizen.org

SUMMARYThe InfoCitizen Project will improve the electronic informationexchange between European Public Administrations (henceforth: EPAs)by designing the InfoCitizen European Architecture, an informationarchitecture that specifies organization-, process- and system interop-erability for EPAs. Based on this common, open and extensible frame-work a standard-software solution acting as an IT interoperability infra-structure will be developed.

PROBLEMIn the 21st century, Public Administrations all over Europe face similartypes of problems and challenges:They are intended to provide servic-es to Citizens that are considered as customers in a user-friendly way.The implementation of this vision shows the limits of current legal andtechnical settings. Significant differences between administrative proce-dures exist through all European countries considering responsibilities,document contents and the order of activities.The same service is pro-vided by authorities on differrent levels (municipal, regional, national)with different organisational handling and produces non-standardizedoutputs. This circumstances inhibit the interaction between EuropeanPublic Administrations just by establishing physical connects.

E.g. the simple scenario of moving from one country to another oppos-es a complex administrative procedure for the citizen. More sophisti-cated actions like the marriage or an adoption that requires the inter-action between Public Administrations distributed over two or morecountries aren’t manageable without specific knowledge and exchangeof many paper-based documents. This scenario is illustrated in the fol-lowing figure with a European Citizen called Marco.

The InfoCitizen approach is to develop an architecture that supportsinteroperability and transparent service provision amongst EuropeanPublic Administrations. This faciliation of the interaction, coordinationand communication can only be achieved by the use of leading-edgeinformation technologies.


84

InfoCitizen - Agent based negotiation for inter- and intra-enterprise coordination employing a EuropeanInformation Architecture for Public Administration

Project Synopses

85

AIMInfoCitizen project aims at

- establishing a common, open and extensible European InformationArchitecture (InfoCitizen European Architecture) applicable for allEPAs and tested in representative public administration segmentsamong the participating EU countries, and

- deploying a distributed, decentralized, internet-based informationexchange system that supports the above, building on emergingtechnologies (e. g. software agents, middleware, xml, WebServices)and solving incompatibilities and complexities that exist today.

The conceptual and technical solution not only covers the actual prob-lems and the specific requirements of the user partner involved but itprovides a generic approach to enable every EPA to use both theframework and the corresponding software without having to wait forchanges in the legal situation. Nevertheless the Framework shouldintroduce new and support existing standardization ambitious (e.g. IDA,Dublin Core, eGIF) to reduce the efforts of EPA interoperability andthe administrative heterogeneity in Europe.

TECHNICAL APPROACHThe InfoCitizen European Architecture is composed of three parts:

- The Conceptual Architecture specifies organizational and process-oriented interoperability at business level. Here, the services thatinteroperate will be definied, as well as the interfaces betweenthem. Moreover we provide standardized mechanisms for interop-erability and strategies for control of information retrieval and dis-tribution. For this purpose we also reveal the knowledge includingits structures that enable an efficient and reliable information searchwithin the Architecture.

- The Technical Architecture transfers the conceptual achievementsinto the system level.The main components, its roles, functionalitiesand relationships are defined and a technology-independent, long-term blueprint of the system generated.

- The System Architecture is the design of the InfoCitizen softwaresolution as it will be implemented.

Moreover the Common Document Language has been developed.Thisopen and extensible specification describes the data to be exchangedwithin InfoCitizen. It relies on state-of-the-art XML technology and isbased on existing standards. Using the Common Document Languagewe provide a flexible instrument to find a common definition of thesyntax and semantics of data within EPAs without forcing them tochange internally.

The InfoCitizen platform with its main component, the interoperabilityagent, plan, control and execute the information exchange. Using theemerging agent-technology enables the platform to efficiently search for,retrieve and distribute documents in order to satisfy the informationdemand of the EPAs that are connected to the InfoCitizen platform.

This connection will be realized through the Service Supply Compo-nent, which acts as adapter between the existing legacy or standard-software application systems of EPAs and the InfoCitizen platform.TheService Supply Component Architecture is a Sourcecode-Frameworkthat simplifies and fasten the implementation of specific Service Supply The InfoCitizen European Architecture

Components. Moreover we provide for widely common applications(such as JCA compliant ones or JDBC compliant databases) precom-piled and customisable Standard Service Supply Components that canbe deployed instantaneous.

The front-end should satisfy user needs in usability and process sup-port. Based on internet-technologies we are developing a multi-lingual,customisable information portal solution that interfaces between theuser and the InfoCitizen platform.

The proof-of concept will be performed through a pilot system, thatincludes

- Local pilot showcases in the four participating countries that willfocus on commonalities of business processes,

- and a generalised, pan-European InfoCitizen trial, which will reflectexperiences and results in the international information exchangebetween the particular pilot sites.


86

The InfoCitizen platform

Project Synopses

87


Prof.Dr.Dr.h.c.mult.August-Wilhelm Scheer

Institute for Information Systems, SaarlandUniversity (Germany)

P.O. Box 15 11 50, D - 66041 Saarbruecken

Tel: +49/681/302-3106

Fax: +49/681/302-3696


PARTNERS

- Institute for Information Systems, Saar-land University, Germany

- University of Minho, Portugal

- Centre for Research and Technology-Hellas/Informatics and Telematics Insti-tute, Greece

- ALTEC information and Communica-tions systems S.A., Greece

- Engineering Ingegneria InformaticaS.P.A., Italy

- Ibermática S.A., Spain

- Municipality of Colleferro, Italy

- Municipality of Schmelz, Germany

- Prefecture of Thessaloniki, Greece

- Municipality of Tres Cantos, Spain

- United Nations Thessaloniki Centre forPublic Service Professionalism, Greece

EXPECTED RESULTSAs a first result relevant processes in the Public Administrations of thefour user-partners were documented and analysed.This serves as a plat-tform for the improvement of existing processes and the invention ofnew services that facilitate the usage for the citizen. Furthermore genericmodels for almost any governmental service provision have beendeducted by abstraction.These models are integrated in the InfoCitizenEuropean Architecture which offers support for administrative businessprocesses considering standards and interoperability. On this foundationa prototype consisting of locally installed Service Supply Components, anagent plattform and a frontend is implemented.To prove the validity andpracticability of the developed architecture the prototype is used in theMarco showcase enabling the interaction of EPAs in four European coun-tries. The move, marriage and adoption procedures in multi-countrysettings can be executed using the InfoCitizen System.

In the long run the InfoCitizen results are intended to serve as refer-ence models for the electronic interaction of any Public Administrationand thus establishing cost-effective and time-saving procedures that alsoimprove the service quality considering the citizen.



Duration: 24 months

Funding: 2 081 001 €

KEYWORDS

e-government, back-office reorganisation,benchmarking, models, roadmaps, e-govern-ment strategy.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.Keelan.elanet.org

SUMMARYBy identifying 50 best practices among 700 local government websitesfrom 15 countries of the EU, KEeLAN will carry out a benchmarkingexercise to produce appropriate models and roadmaps for future elec-tronic government at local and regional level.It will also focus on localICT priorities useful for projects co-funded by the European Commis-sion, in particular European research and technology development proj-ects under the IST programme.The overall aim is to provide localadministrations in Europe and the European Union with a most rele-vant tool package for eEurope through extended and advanced e-gov-ernment.Outcomes will be mainly disseminated through the Europeanmultimedia information and publishing frame of ELANET/CEMR as wellas the management network of PricewaterhouseCoopers.

PROBLEMThe implementation of e-government strategy at local and regional levelis not homogeneous.The roadmaps will help local and regional authoritiesto build a strategy taking into account their specificities.The technologyused by local government are no always the most updated and the tech-nological aspects integrated in the roadmaps will help local and regionalauthorities to implement the technology the most adapted to the situa-tion and the financial constraints. Most of the time there is no cost bene-fits analysis before implementing a strategy.The roadmaps will suggest andencourage the local governments to evaluate better their needs and theircapacities in implementing financially viable solutions.

AIMThe overall aim is to provide local administrations in Europe and theEC with a relevant tool package for eEurope through extended e-gov-ernment.The study will develop objective data and benchmarking toolsagainst which eEurope implementation may be measured over the nextfew years. Objective (1): to develop a vision and a strategic approachtowards internet based e-government for local authorities, a tailor-made marching route that makes best use of IT infrastructure and ofthe new possibilities offered by the European research and IT market.This will allow measuring present EU developments against worldwidetechnological trends. Objective (2): to stimulate local authorities,through intensive and extensive dissemination of results, in their transi-tion process towards modernisation, integrated access platforms andadvanced new generation web services to citizens.


88

KEELAN - Key Elements for electronic Local Authorities’Networks

Project Synopses

89


Mr.Walter Wenzel

ELANET CEMR

Rue d'Arlon 22-24

1050 Brussels

Belgium

Tel: (32-2)5117477

Fax: (32-2)5110949


PARTNERS

- Ancinet S.R.L., Belgium

- Efektia LTD., Finland

- Kommunale Gemeinschaftsstelle FuerVerwaltungsvereinfachung, Gemany

- Local Government computer servicesboard, Irland

- Pinkroccade NV, Netherlands

- Pricewaterhousecoopers N.V., Nether-lands

- Siemens Informatica S.P.A., Italy

- SONERA OY, Finland

TECHNICAL APPROACHThe tailor-made marching route will be reached by: (a) identifying andbenchmarking web front-office best practices looking for e-governmentkey elements; (b) studying how these practices incorporate new ICTsolutions; (c) providing different approach models from national strate-gies for e-government deployment; (d) creating roadmaps to implementthese key elements for success; (e) elaborating advise for strategies thataccelerate definition and ongoing of e-government projects; (f) workingout a decision matrix for local decision-makers enabling them tochoose the roadmap fitting to situation, objectives and possibilities(political, financial, organisational, technical, personnel); (g) offering sup-port tools for successfully planning and carrying out e-governmentprojects. Intensive and extensive dissemination of results will mainlyconsist of: (h) confronting results with national/regional strategies infour major conferences (EISCO 2002 and three regional workshops); (i)activating a pro e-government web-site as part of the multimedia infor-mation and dissemination webs frame organised by ELANET/CEMR,covering all European countries through the associations of local andregional governments, the PricewaterhouseCoopers management net-work and the websites of the EU projects that will collaborate withKEeLAN. (j) The project will generate its own dynamic, creating possi-bilities for further dissemination, training and consultancy.

EXPECTED RESULTSM2:The KEeLAN website online; dissemination and use plan prepared

M5: Results of the webscanning phase presented at the EISCO 2002Conference

M9: Benchmarking report ready

M11: Models and roadmaps outlined; project results disseminated inthree regional workshops

M12: Final report


Start Date: 01 February 2002

Duration: 12 months

EC Funding: 1 250 000 €

KEYWORDS

Smart government, knowledge manage-ment, learning organisations, support toremote workforce, mobile technology

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.ist-kiwi.org

SUMMARYKIWI project aims at developing innovative knowledge managementinfrastructures able to transform Public Administrations at any levelinside Europe into knowledge driven and dynamically adaptive learningorganisations and empower public employees to be fully knowledgeworkers. KIWI project is finalised to transform relevant PA services inanywhere and anytime ones; to leverage the PA intellectual capital intheir relevant processes; to embed knowledge management in the PArelevant processes; to use mobile technology as enabler for managingknowledge in the PA relevant processes.

PROBLEMThe most public services are hard working and dedicated, but they areoften demoralised with the presumption they are not as good as theprivate sector. Therefore, success in the civil service needs to berewarded, restrictions that stifle innovation suspended and employeesgiven the opportunity to learn new skills throughout their careers.Theintroduction of Knowledge Management infrastructures is to facilitateculture change by creating a workplace where data is organised acrossdepartmental boundaries, making it easy for employees to access infor-mation intuitively, share it and work as a team.


90

KIWI - Building Innovative Knowledge ManagementInfrastructures Within European Public Administrations

Project Synopses

91

AIMKIWI will result into the implementation of intelligent environmentsenabling public employees to access, across departments, levels andpublic administration layers, one stop shop KM services through fixedand mobile terminals (thus supporting anytime and anyplace govern-ment).The project will especially have a focus on the engineering of theknowledge management process and the management of humanresources, by supporting specific processes such as public employeedevelopment and team building in large, multi-site national and regionaladministrations.Within KIWI, the knowledge management process willbe deeply analysed and redesigned according with the evolving employ-ee needs and the opportunities offered by the new fixed and mobileIST technologies, with a particular reference to the progress made bywireless communications entering their 3rd Generation (UMTS). KIWIis set to provide real benefits to administrations and employees such as:transform public administrations into learning organisations and there-fore into a more attractive employers within the increasingly competi-tive labour market; reduce the burden on employees making their workmore efficient; encourage employees innovation and creativity; giveemployees the chance to learn new skill.

TECHNICAL APPROACHIn order to support the knowledge management process inside PublicAdministrations, the KIWI technical platform will be structured aroundthe following items:

- web-based Intranet Knowledge Warehousing tools that will allow tobuild a wirelessly accessible knowledge warehouse. The knowledgewarehousing will amass internal (such as core competencies, know-how, strengths, weaknesses, lessons learned from past experiences,best practices as well as documents and the needed multimedia data)and external knowledge (such as awareness of national/internationalregulations, directives and laws, inter-organisational practices, etc.);

- Mobile Collaborative Environment (built on Web-based groupwaretools), to support a more realistic collaboration and knowledgesharing and transferring also among geographically distributedworkforces, within and between public administrations. It will repre-sent the convergence of technologies such as multimedia docu-ment/image management, videoconferencing, and mobile 3G andWLAN (wireless local area network) technologies helping publicadministrations transcend all sorts of boundaries (geography, timeand organisational structure) by making available the right informa-tion to the right employee at the right place and at the right time.

The project will start identifying the user requirements for an improvedKnowledge Management process, and subsequently it will undertake

the definition and simulation of new re-designed Knowledge Manage-ment process scenarios along with the definition of a system architec-ture for Knowledge Management infrastructure.

Then, the specification and implementation of a set of networked, mul-timedia and interoperable tools, to achieve a wirelessly accessibleIntranet Knowledge Warehouse functionality in a distributed environ-ment using a Web interface coupled with Mobile Collaboration tools toallow a more natural interaction and collaboration in order to betterintegrate all employees involved in the process, will be started.

Finally, the KIWI Knowledge Management tools will be validated inthree pilot sites across Europe.


92

KIWI Engineering Viewpoint Architecture

Project Synopses

93




Dipartimento Ingegneria Gestionale




Tel: +39-02-23992796

Fax: +39-02-23992720


PARTNERS

- Associazione Impresa Politecnico,Politecnico di Milano - AIP, Italy

- Aquitaine Europe Communication –AEC, France

- NetXcalibur S.r.l., Italy

- Novavision S.r.l., Italy

- Sineura S.p.A., Italy

- Sonera OYJ, Finland

- Department de la Gironde, France

- Prefettura di Milano, Italy

- Turun Teknologiakeskus OY, Finland

EXPECTED RESULTSKIWI project will lead to the achievement of the following main results:

- three re-designed KM processes related to large public administra-tions in Italy, Finland and France, specially related to core activitiessuch as employee development and team building;

- the KIWI Toolkit designed to facilitate the implementation of KM inlarge, multi-site, public administrations, based on:

- Knowledge Warehousing tools;

- Mobile Collaboration tools;

- Preliminary and final evaluation of the proposed tools and method-ologies;

- A Business Plan for the production and the exploitation of theKIWI platform and the proposed organisational and managerialmethodologies



Duration: 24 months

EC funding: 1,650,000 €

KEYWORDS

Intelligent environment; public sectoremployee; e-assistance system; softwareagent; speech-recognition; expert system.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.map-project.net

SUMMARYThe MAP project is developing a front-end e-assistance system to sup-port civil servants while they interact with citizens. Special softwareagents ‘listen’ to the interaction in real-time, using advanced speech-recognition technologies, and identify the topics under discussion. Anexpert system selects the most pertinent information from the admin-istration knowledge base and MAP proactively proposes it to the civilservant. The knowledge base constantly updates the information thatcirculates on the public administration intranet and legacy system. Italso builds a best practice repertoire from the information gatheredwhile monitoring the service activities and from suggestions from staff.

PROBLEMThe capability of public administrations to adopt innovative systems ofservice delivery is limited by their structure.The necessary institutionalrestructuring and business process re-engineering will take up to tenyears to be completed. In the meantime there is need to develop e-serv-ices that can be deployed irrespective of the current organisation of theservices. MAP addresses this problem, focussing particularly on the civilservant skill gap and the need to develop customer-centric services.

AIMMAP aims to introduce an environment to support public administra-tions' employees while in communication with citizens. MAP analyseswhat is going on and provides shortcuts to solutions.


94

MAP - Mobile Adaptive Procedure

Project Synopses

95


Mr. Roberto D'Alicandro

Siemens Informatica S.P.A.

via del Maggiolino, 151

00155 Rome

Italy

Tel:+39 06 22138306

Fax:+39 06 22138437


PARTNERS

- Siemens Informatica S.p.A., Italy

- Ancitel S.p.A., Italy

- Aquitaine Europe Communication,France

- Atlantel Multimedia, France

- Conseil Général de la Dordogne, France

- France Telecom S.A., France

- Ministero dell'Interno, Italy

- Oulun Seudun Ammattikorkeakoulu,Finland

- Regione Lazio, Italy

- Stowarzyszenie Miasta w Internecie,Poland

TECHNICAL APPROACHMAP will first highlight the ergonomic aspects and the response require-ments of services that serve administration staff needs. It will undertakea survey, will activate focussed experts groups and will investigate thepoint of view of the associations of local and regional governments.

A detailed set of specifications for development will be drawn up coveringservices and interfaces;privacy and security requirements for the infrastruc-ture;HW/SW architecture; SW specifications; and HW/SW prototype.

The MAP services will be integrated with existing legacy systems ofAdministrations and guidelines for installation and use will be estab-lished.These will outline a standard organisational solution that can beeasily adapted in all EU member states, including: e-training courses forcivil servants, evaluation questionnaires both for civil servants and citi-zens and criteria to monitor and measure MAP impact in the moderni-sation of the bureaucratic public system.

EXPECTED RESULTSThe MAP outputs will be:

An interaction interpreter that performs a speech to text and a seman-tic analysis of the interaction between the employee and the citizen,identifies the main issues addressed and provides the activation inputsto MAP engine.

An expert system that manages the support of the employee.

An interaction interpreter that ‘sniffs’ the knowledge treated in theinteraction and passes it to the expert system.

An agent that ‘sniffs’ the way the employee navigates the in-house infor-mation system and collects information.



Duration: 24 months

EC Funding: 2,080,000 €

KEYWORDS

assessment, socio-economic impacts,Telem-atics Applications projects

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.eu-measure.org

SUMMARYThe MEASURE project will assess the socio-economic and industrialimpacts of a sample of RTD projects funded under the Telematics Applica-tions RTD Programme (TAP) between 1996 and 1998. It will evaluate thesocio-economic potential of TAP projects and promote understanding andawareness of the take up and transfer of innovative technologies.

PROBLEMA key objective of TAP was to stimulate the rapid take-up and transferof technologies, experiences and know-how gained in the execution ofresearch and technology in distinct sectors in Europe. Socio-economicimplications of RTD projects results are crucial for optimising technol-ogy transfer and the take-up process.

MEASURE focuses on the social and public service sectors for two rea-sons. First, compared to other sectors, these sectors require a greaterunderstanding of the potential socio-economic benefits of technologicalinnovation as well as the possibility of gaining efficiency-effectivenessbenefits. Second, the role of EU-funded cooperative research is moreimportant for these sectors than other sectors where technologydevelopment is more market-driven.

AIMIn carrying out an impact assessment, the main objectives of MEASUREare to:

- assess the socio-economic and industrial impacts of selected TAPprojects

- evaluate the socio-economic potential of TAP projects

- promote understanding and awareness of the take up and transfer ofinnovative technologies through dissemination of MEASURE results

- enhance awareness of RTD activities through dissemination ofMEASURE results

Over 100 projects in the following areas will be evaluated during theproject: administration, environment, health, persons with special needs,transport, urban and rural and integrated applications for digital sites.


96

MEASURE - Measuring IST industrial impact and socio-economic results

Project Synopses

97


Ms. Bea Ballero

Databank Consulting

Corso Italia 8

20122 Milano

Italy

Tel: +39 02 72107514

Fax: +39 02 72107402


PARTNERS

- Institut de l’Audiovisuel et des Télécom-munications en Europe (IDATE), France

- Policy Research in Engineering, Science& Technology (PREST) – University ofManchester, United Kingdom

- Teleport Sachsen-Anhalt, Germany

TECHNICAL APPROACHMEASURE builds on the experience of the project team who alreadycarried out an impact assessment of the first generation of TAP proj-ects (TAP-ASSESS 1999-2000). In order to evaluate the selected proj-ects, MEASURE applies a specially designed assessment methodology. Ingeneral, socio-economic impacts are measured using a number of clear-ly defined indicators, for example, improved quality of life and the open-ing up of new markets. MEASURE will employ a number of indicatorsto assess both the tangible and the intangible socio-economic effects ofRTD projects.

In seeking to fulfil its objectives, MEASURE follows a systematic workplan.The steps involved are as follows:

- define key qualitative and quantitative indicators for the assessmentof the socio-economic and industrial impacts of European researchproject in the social and public service sectors

- conduct a questionnaire survey of project managers and partici-pants involved in over 100 projects in different areas funded by TAP

- carry out an in-depth assessment of over 40 projects selected onthe basis of the survey results

- write-up the findings and measure the results using pre-defined indi-cators

- present success stories

- identify key success factors from the success stories

- compare the results of MEASURE with the results of TAP-ASSESS inorder to develop detailed knowledge about the industrial and socio-economic impacts of projects supported by TAP

EXPECTED RESULTSAt the end of the project in early 2004, the project team will report onthe socio-economic impacts of the RTD projects assessed and the iden-tified key success factors for overall impacts. In addition, a number ofsuccess stories will be presented.The channels for the communicationon the project’s findings will be the project web site, a publication anda one-day conference.


Start Date: 1 July 2002

Duration: 21 months

EC Funding: 907.124 €

KEYWORDS

Smart government, e-commerce, integratedlearning, best practice, brokering.

CLUSTER

Smart government

PROJECT WEBSITE

http://www.pace-eu.net

SUMMARYThe PACE project aims at contributing to the growth of the Europeane-commerce market in the public administrations (PA) sector.. Theapproach structures a learning environment that integrates knowledgeon trends in technology, the market, work and business practices, aswell as legal, ethical and socio-economic issues, with training, awarenessraising, conferences and other dissemination activities.

PROBLEMCurrently, public administrations are not using extensively the possibilitiesthat are offered by modern e-commerce (e.g.smart carts,electronic signa-ture, Internet portal). Public administrations have been lagging behind theprivate sector in spite of the widely accepted argument that they have amajor role to play in stimulating the wider uptake of e-commerce andcreate countless business opportunities for the private sector.

AIMThe PACE project aims at accelerating the effective use of e-commercetechnologies by public administrations in Europe. To achieve this, itstimulates the formation of an integrated learning environment for thebenefit of relevant target users: public administrations, companies, e-commerce, R&D projects, and policy makers.


98

PACE - Public Administration and Electronic Commerce in Europe

PACE conference platform

PACE conference audience

PACE expected results

Project Synopses

99


Prof.Alfonso Molina

Department of Business Studies - TECHMAPP

The University of Edinburgh

50, George Square

EDINBURGH EH8 9JY, UK

Tel: +44-131-650 4066

Fax: +44-131-668 3053


PARTNERS

- The University of Edinburgh, UnitedKingdom

- EUROCITIES/TELECITIES, Belgium

- Helios ICT Management Limited, UnitedKingdom

- Facultés Universitaires Notre-Dame dela Paix, Belgium

- GMD-Forschungszentrum Information-stechnik GmbH, Germany

- Censis Fondazione Centro Studi Investi-menti Sociali, Italy

TECHNICAL APPROACHThe consortium’s approach is to create a range of products and servic-es for public administrations, IT solution suppliers, FP-5 RTD projectsand policy bodies, whose value will remain high well beyond the limitsof the EC funding. PACE will generate knowledge and lessons at threeintegrated levels: (a) existing and emerging technical, market, andlegal/regulatory frameworks, emerging work and business models andsocio-economic trends in e-commerce; (b) the public administration e-commerce constituency building experience itself. Here PACE will reg-ister and assess the formation and evolution of the overall e-commerceknowledge constituency with a view to learning and disseminating les-sons and best-practice for integrated accompanying measures initia-tives; (c) best-practice cases of evolution of e-commerce experiencesinvolving public administrations, including evaluation of service benefitswith regard to finances and quality.

EXPECTED RESULTSGeneration of up-to-date knowledge about e-commerce, in particulartechnical and market trends; socio-economic, legal, consumer protec-tion and employment issues; business practices, models and experiencesfor public administrations’ adoption of e-commerce and associated newways of working.

Provision of detailed knowledge and guidance on the development of e-commerce in public administrations to all relevant FP-5 projects.

Doubling of the number of e-commerce initiatives in European publicadministrations (a survey will be conducted at the beginning and theend of the project to measure change in awareness and practice).

Dissemination of knowledge of potential e-commerce solutions tai-lored to the specific needs of public administrations.

Provision of detailed e-commerce knowledge and guidance to at least100 European public administrations, through the Telecities network.

Provision of detailed knowledge and brokering advice on the e-com-merce public administration market to relevant and interested SMEs.


Start Date: 02 April 2000

Duration: 8 months

EC funding: 1,600,749 €

KEYWORDS

PANDORA, Regional Economy, Mobile Ser-vices

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.ist-pandora.org

SUMMARYPANDORA is a high-impact project designed to show the concretedevelopment opportunities for regional economies brought by the adop-tion of new information society technologies, services and practicesthrough the implementation and demonstration of innovative, mobile(3G) regional public services.

The PANDORA Consortium, including Regional Governments from andoutside the Union (thus supporting the EU enlargement policy), large MobileTelecommunication Operators, renown Research Centres and leading-edgemedium-sized IST Providers is ideally positioned to address this opportunity.

PROBLEMPANDORA, through the provision of IST supports to the increasinglymobile user,cutting across categories of IST applications as they are tradi-tionally conceived by information,will ameliorate the increasingly difficultrelationship between public applications delivery and their ultimate users.

Thus, the Pandora services will allow for the following:

- achieve efficiency and simplify the administration procedures anditer for citizen and business;

- to transform regional public sector organisations and provide faster,more responsive services and speed up administrative processes forcitizens and businesses;

- promote citizens access and control of administrative acts;

- promote the ‘transparency’ of the information.

AIMThe project focuses directly on the information needs of citizens, SMEsor associations in five European rural areas and offers an innovative

solution for bringing them to the forefrontof the Information Society. The vision of theproject, inspired by present user needs butprojected to future requirements, is basedon the delivery of one-stop shop multimediaand multilingual Web-enabled informationservices to serve the increasingly mobile cit-izens and enterprises. Based on the conver-gence of the Internet and 3G Wireless tech-nology, PANDORA public services will rep-resent the main regional administration con-tact point for the population.


100

PANDORA - Pilot Action oN Digital economyOpportunities for Rural Areas

An example of application:W-Site: the service (A2C type) is addressed totourist users visiting an archaeological - historical site and allows them toobtain information on interesting spots near the user.

PANDORA System Architecture – Computational View

Project Synopses

101




Dipartimento Ingegneria Gestionale




Tel: +39-02-23992796

Fax: +39-02-23992720


PARTNERS

- Associazione Impresa Politecnico,Politecnico di Milano - AIP, Italy

- NetXcalibur, Italy

- PIN, Italy

- INGIBI, Italy

- LOQUENDO, Italy

- The National Microelectronics Applica-tion Centre Ltd - MAC, Ireland

- Ovrimos, Greece

- Singular, Greece

- Lombardy Regional Government, Italy

- Basilicata Region, Italy

- Limerick County Council, Ireland

- Macedonia Regional Government,Greece

- Delta Rhodope, Greece

- ARM Rhodope, Bulgaria

- Urenio, Greece

- BT Exact Technologies, United Kingdom

TECHNICAL APPROACHOne third of all Europeans will use the Internet through mobile devices in2004. Moreover, wireless networks usage patterns in rural areas arepredicted to become very interesting and capable of attracting largeinvestments. Consequently, the need to access information regardless ofdistance and language will expand, paving the way to make mobile publicservices affordably and securely available by anyone,anytime and anyplace.

The project will first engage in identifying the user requirements anddefining the PANDORA system architecture taking into account thenumber of standards under definition in the mobile sector (3GPP,W3CConsortium, IETF, etc.).

The project team will then carry out the specification and implementa-tion of a new Mobile Content Management Platform able to access,manage and deliver wireless multimedia/multilingual information fromWeb pages, local/regional databases, etc., specifically exploiting UMTStechnology features such as VHE - Virtual Home Environment and buildingon the widespread-accepted,XML and J2ME (Java) powerful technologies.

Finally, PANDORA will deliver the specification, implementation andsubsequent extensive demonstration of customised services for themobile citizen/business so as to improve citizen’s quality of life and helpSMEs.The range of foreseen services will include public services such asmobile e-government, health, cross-border applications and support towireless community networks and services to rural SMEs in the sectorsof agriculture/farming, crafting and tourism.

EXPECTED RESULTSPANDORA project will, thus, lead to the achievement of the followingmain results:

- the design and development of an innovative Mobile ContentManagement Platform able to acquire,manage and render multimediaand multilingual information originated from Web pages, local/regionalDBs, making use of the GPRS/UMTS wireless networks as well as theXML (XHTML) and Java (J2ME) technologies;

- the design and development of innovative PANDORA mobile appli-cations to improve citizens quality of life and SMEs competitiveness;

- the demonstration of the PANDORA mobile applications in theproject targeted regions, assessing of technical results, usability, andcost-effectiveness, and the project impact in the rural economy.Transferability of project results to other European rural areas willbe carefully investigated.


Start Date: 1 April 2001

Duration: 30 months

EC Funding: 2,750,000 €

KEYWORDS

Smart government, knowledge management

CLUSTER

Smart government

PROJECT WEBSITE

http://www.sadiel.es/Europa/pellucid

SUMMARYThe aim of Pellucid is to develop a flexible and adaptable platform to assistorganisationally mobile employees in public sector organisations. ThePellucid platform is a multi-layer,agent-based system to aid such employeesin acquiring,reusing and sharing knowledge and experience,benefiting boththem and the organisation.The platform will integrate several advancedinformation technologies, and will be evaluated on pilot sites.

PROBLEMAn ‘organisationally mobile’ employee is one who moves, as a normalpart of their career progression, to different departments or units in asector where they do not necessarily have direct experience. Nonethe-less their prior experience in other positions in the organisation is like-ly to be relevant and valuable, since many of their tasks have similarities.Such a situation is becomingly increasingly common in today’s workingenvironments. These employees need to develop an understanding ofthe new working environment and its processes in order to master thenew situation rapidly, and then their own growing experience becomesvaluable to others.

AIMPellucid aims to advance in the support for organisational mobility ofworkers by moving from a ‘passive’ approach to an ‘active’ one.The overallobjective is to develop an adaptable platform for assisting organisationallymobile employees, in effect re-engineering their work in the organisation.This will improve organisation effectiveness and efficiency by formalisa-tion, recording, storage and preservation of experience and knowledge;and supporting workers during integration in a new department or roleby giving access to specific knowledge and experience accumulated in thepast. At the technical level, the aim is to develop and integrate severaladvanced technologies in a customisable agent-based architecture.

TECHNICAL APPROACHThe Pellucid approach is based on a customisable software platform.Theplatform is agent-based and has three layers: the interaction layer,concerned with managing the interface with the employee (end-user) andthe external world; the process layer, concerned with managing tasks andworkflows; and the access layer, concerned with search and retrieval of awide range of documents. Each of these layers comprises a collection ofagents with defined competences and communications, acting together ina dynamic, flexible way.An organisational memory allows for monitoringof the overall behaviour of the system and a learning capability for contin-uous improvement. Key technologies involved in the implementationinclude responsive interaction with the end-users, workflow and processmodelling, and metadata for accessing document repositories.


102

Pellucid - A Platform for Organisationally Mobile PublicEmployees

Knowledge management and the organisationally mobile public employee

Project Synopses

103


Mr Simon Lambert Business & InformationTechnology Department CCLRC Ruther-ford Appleton Laboratory

Tel: +44 1235 445716

Fax: +44 1235 445831


PARTNERS

- Council for the Central Laboratory ofthe Research Councils, United Kingdom

- Softeco Sismat SpA, Italy

- Akademickie Centrum KomputeroweCYFRONET Akademii Górniczo-Hut-niczej im.

- St. Staszica w Krakowie, Poland

- SADIEL, S.A. Sociedad Andaluza para elDesarrollo de la Ingeniería y la Elec-trónica, Spain

- Ústav Informatiky, Slovenská akadémiavied, SK

- Consejería de la Presidencia, Junta deAndalucía, Spain

- Comune di Genova, Italy

- Mancomunidad de Municipios del BajoGuadalquivir, Spain

Aside from the software development, an important aspect of theapproach is to obtain experience with customisation and to formulateguidelines for best practice in using the Pellucid platform in assistingorganisationally mobile workers.

Initial workpackages are devoted to analysis of the public sector work-ing environment and organisationally mobile employees, and to overallsystem design, and include the production of an early prototype. Theywill be followed by development of the agents in parallel. Effort will bedevoted to integration and pilot site operation including comprehensiveevaluation. Evolving business plans and dissemination plans will bedeveloped throughout the project.

EXPECTED RESULTSThe principal result of Pellucid will be the customisable platform,intended to be adapted to further end-user sites, and including reusablecomponents and guidelines based on the experience acquired withinthe project. During the life of the project, the evolving platform will beapplied at the sites of the three user partners (local governments inSpain and Italy), and these applications will also be valuable results ofthe project.



Duration: 32 months

EC funding: 1,692 809 €

Pellucid mock-up user interface: applying knowledge management to the contacts search

Pellucid’s public website home page at www.sadiel.es/Europa/pellucid

KEYWORDS

Smart government, e-Democracy, user-cen-tred design, service delivery, inclusion,regional development, trust security andprivacy, governance, modelling, scenariobuilding, best practice, eEurope.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.prisma-eu.net/

SUMMARYPRISMA will provide for the first time a comprehensive and systematicanalysis of the impact of IST on all aspects of the provision of citizenservices, both in relation to each service field covered by Key Action I(health, persons with special needs, administrations, environment, trans-port and tourism) as well as to important cross-cutting themes, i.e.user-centred design and involvement, service delivery, organisation,work & skills financing, social inclusion, regional development, trust,security, privacy, technology trends and standards, e-governance.

PROBLEMThere is an imperative need to examine fundamental and critical issuesand developments, including those which cross service fields, and putthese in the context of socio-economic and technical developments, long-term visions and scenarios, an understanding of how these services arelikely to change, and the challenges and opportunities this presents.

AIMMapping of major trends and changes affecting citizen services in orderto assess current best practice.This will be used to undertake foresightand scenario-building exercises in the context of long-term visions, andthus for generating future-oriented best practice models, both for theservice fields represented in Key Action I as well as for importantcross-cutting themes.


104

PRISMA - Prospective Service Models and Assessment

Project Synopses

105


Mr Jeremy Millard

Danish Technological Institute,

Competence and IT

Teknologiparken, Kongsvang Allé 29

8000 Aarhus, DENMARK

Tel: +45 72 20 14 17

Fax: +45 72 20 14 14


PARTNERS

- Danish Technological Institute, Denmark

- Austrian Academy of Sciences, Instituteof Technology Assessment,Austria

- University of Bremen, Germany

- Local Futures Group, United Kingdom

- Universidade de Aveiro, Portugal

- Telefónica Investigación y Desarrollo,S.A. Unipersonal, Spain

TECHNICAL APPROACHThe methodology used to develop future-oriented best practice modelswill be a parallel, iterative approach in which the analysis is not sequen-tially fixed but which allows each factor to play off against other factorson a number of occasions during the research process. This ‘spiral’research process, as opposed to the traditional linear one, is both itera-tiva AND developmental. In this way, each best practice description andmodel will be refined using at least five generic iterative factors: socio-economic, legal and regulatory frameworks, cultural environments, userand other stakeholder requirements and interests, and IST trends.

EXPECTED RESULTSPRISMA's will assist service providers, policy makers, and other stake-holders in exploiting present and future trends. PRISMA will develop asustainable set of tools and services covering methods and best prac-tice guidance, scenario and modelling techniques, metrics and evaluationcriteria, and socio-economic benchmarking techniques for assessingimpacts. The results will be of direct value to: suppliers' of e-govern-ment services, including local, regional and national governments as wellas private sector suppliers; users of e-government services, includingcitizens, businesses and policy makers; policy makers responsible for e-government in the public, private and third sectors; consultants andresearchers concerned with e-government; the social partners andtraining agencies involved in the development and application ofemployment, skills and workplace policies in supplier organisations; theinformation and communications technologies industries supplying thetechnology platforms and tools for e-government; other agenciesinvolved with funding, setting up or monitoring e-government; technol-ogy and socio-economic research projects in the IST Programme.



Duration: 30 months

EC funding: 1,375,000 €

Methodology

KEYWORDS

Regional indicators, Information Society.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.uoc.edu/in3/regional

SUMMARYThe focus of the project is on e-government and e-business implemen-tation in the European regions. Essentially it is split into two parts: theextraction and appliance of e-government and e-business indicators tobe used by the regional Information Society (IS) Observatories; and thecreation of dialogue with decision-makers in order to shape Informa-tion Society indicators.The main added value of the project is the co-operation of official institutions in regions and countries under similarsocio-economic circumstances.

PROBLEMThe project will address the following problems in relation to regionaluptake of IST:

Establish a common regular exchange of statistical data on observato-ries best practice.

Define of set of indicators on eGovernment and eBusiness.

Establish methods to match available statistical registers with Interna-tional Nomenclatures, for the purpose of defining the ICT sector, neweconomic activities, products and labour skills.

Develop new methods of data processing.

Undertake surveys, data mining and benchmarking of public processes.

AIMThe aim of the project is to study e-Government and e-Business imple-mentation in the European regions by measuring, auditing and bench-marking the use of ICT.


106

REGIONAL-IST - Regional Indicators of e-Government and e-Business in Information Technologies

Project Synopses

107


Ms. Laura CASTELLUCCI

Universitat Oberta de Catalunya

av Tibidabo 45-47

08035 Barcelona

Spain

Tel: +34 93253 57 39

Fax: +34 93211 01 26


PARTNERS

- Universitat Oberta de Catalunya, Spain

- Istituto Superiore Mario Boella, Italy

- Fraunhofer-Institut für Systemtechnikund Innovationsforschung (ISI), Germany

- Generalitat de Catalunya (IS Observa-tory - OBSI), Spain

- Observatório das Ciências e das Tec-nologias, Portugal

- GKI Economic Research Company,Hungary

- Politecnico di Torino, Italy

TECHNICAL APPROACHThe project contrasts sets of indicators with official local sources avail-able, and adapts surveys to cover existing shortfalls in information.Theis doing the following.

Make key data available for e-government and e-business in all theregions.

Share data evaluation by forums of experts in the different countries.

Define the processes, products and organisational issues necessary toco-ordinate regional/national IS Observatories.

Use data from the institutions represented by the consortium, fromregional and national administrations, and from EUROSTAT/New Cronos.

Test and propose an elaboration of standard nomenclatures.

Collect data from publicly accessible Internet data.

Define local e-Government and e-Business indicators and targets.

Carry out surveys on households and enterprises.

Data processing, data analysis and data mining.

EXPECTED RESULTSThe project is designing, developing and validating an integrated systemfor the statistical measurement and monitoring of e-government and e-business. It aims to facilitate synergies and best practices between Infor-mation Society Observatories, and gain the agreement and commit-ment of several regions and countries to statistics methods and to thedefinition of new indicators and forms of data collection.This will leadto the foundation of a collaborative network of observatories and deci-sion-making bodies that will work together to distribute data monitor-ing services through a virtual centre.



Duration: 24 months

EC Funding: 864,000 €

KEYWORDS

Smart government, postal/customs clear-ance procedures, electronic messages stan-dardisation, EDI, XML.

CLUSTER

Smart Government

PROJECT WEBSITE

http://sample.ipc.be/

SUMMARYSAMPLE will specify open-standard procedures and develop supportingsystems for the efficient customs clearance of letter mail and parcelsimported into or exported from the European Union.The project willalso implement and demonstrate these systems using both convention-al (EDIFACT) and emerging technologies such as XML.

PROBLEMDespite tariff standardisation and common regulations, the nature andefficiency of customs procedures used for postal import into Europe varyfrom country to country. On the export side, each European post mustalso implement its own procedures for dealing with non-Europeancustoms.This results in fastidious customs clearance through the postsand complication of trade between the EU and the rest of the world.

AIMUsing conventional and emerging technologies, the SAMPLE project willdevelop a system enabling customs and post services to anticipateworkload, lessen staffing impacts, expedite all traffic, consolidatereports and simplify accounting processes. All these changes in proce-dures will be used to underpin improvements to quality of service.


108

SAMPLE - Single Administrative Message for PostalEnterprises

Project Synopses

109


Mr John Crompton

IPC Technology SC

Rue de la Fusee 100

B1130 Brussels BELGIUM

Tel: +32-2-7247268

Fax: +32-2-7260425


PARTNERS

- IPC Technology SC, Belgium

- Suomen Posti oyj, Finland

- Tullihallitus (National Board of Cus-toms), Finland

- Consignia, United Kingdom

- HM Customs and Excise,United Kingdom

- United States Postal Service, UnitedStates of America

- United States Customs Service, UnitedStates of America

- Hungarian Post Office Ltd, Hungary

- Customs and Finance Guard, Hungary

TECHNICAL APPROACHStarting with a complete analysis of requirements and technical solu-tions for customs clearance, SAMPLE will proceed to specify and devel-op open-standard procedures and supporting technical systems whichwill be implemented and demonstrated during the lifetime of the proj-ect. Links will be specified to existing systems used by posts and cus-toms, with special consideration to the capture and utilisation of datatransported by the messages.

EXPECTED RESULTSAn open standard procedures and supporting technical system toenable posts to interface with customs in a uniform manner; a messag-ing system for data about the arrival of goods at the importing post; asystem maintaining separation of responsibilities for preparation, trans-mission and legal submission of data; requirement specification, docu-menting detailed agreements between European Union and non-Euro-pean Union posts and customs about both procedural and technicalaspects of the system.


Start Date: 01 January 2000

Duration: 45 months

EC funding: 1,557,802 €

KEYWORDS

Smart government, online transaction serv-ices, e-forms, knowledge-based platform,public services, interoperability, citizens,public sector employees, domain experts

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.smartgov-project.org

SUMMARYSmartGov is a knowledge -based platform that supports the wholetransaction services lifecycle, tackling the various issues that impede thewidespread of transaction services. Central to this approach are aknowledge repository, which captures the domain knowledge in anexplicit manner, and the isolation of information technology-relatedtopics from operational and domain-specific issues, empowering thuspublic servants with domain expertise to undertake the developmentand maintenance of transaction services.

PROBLEMPublic transaction services (such as e-forms) although perceived thefuture of e-government have not yet realized their full potential. E-forms have a significant role in e-government, as they are the basis forrealising most of the twenty public services that all member states haveto provide to their citizens and businesses. Therefore SmartGov willdeliver an intelligent e-forms environment and an associated knowledgemanagement methodology specific to the Public Sector.

AIMThe aim of the SmartGov project is to specify, develop, deploy and eval-uate a knowledge-based platform to assist public sector employees togenerate online transaction services by simplifying their development,maintenance and integration with already installed IT systems. Thedeployment of that platform will be supported by new process modelsincluding process improvement methodologies targeting the public sec-tor as well as an investigation of social aspects for public sectoremployees. This platform will be evaluated in two European countries(in one Ministry and one Local Authority).


110

SMARTGOV - A Governmental Knowledge-based Platformfor Public Sector Online Services

SmartGov development environmentOverview of SmartGov system

Project Synopses

111


Mr. Halatsis Constantin

University Of Athens

Panepistimiopolis,Typa Buildings

15784 Ilissia,Athens

Greece

Tel: +30 210 727 5201

Fax: +30 210 727 5214


PARTNERS

- University Of Athens Greece

- Archetypon S.A Greece

- City Of Edinburgh Council United King-dom

- Indra Sistemas SA Spain

- Ministry Of Finance - General Secretari-at For Information Systems Greece

- Napier University United Kingdom

- T-Systems Nova Gmbh Germany

TECHNICAL APPROACHThe SmartGov approach suggests that the development of a platformfor transaction services should be based on the integration of diversetechnological areas such as knowledge based systems, Internet, XML,user-centred interfaces etc. Furthermore, the deployment of that plat-form should be supported by knowledge management and processmodels that would enable process improvement and overcome organi-sational and cultural barriers. It will achieve this by developing a knowl-edge-based platform to assist public sector employees to generateonline transaction services by simplifying their development, mainte-nance and integration with installed IT systems. It will capitalise onemerging standards (such as XForms by W3C) to create an open archi-tecture that ensures interoperability between installed IT systems andto develop new applications to exploit that architecture. It will derive aknowledge management framework to facilitate both the deploymentand acceptance of the online transaction services. Applications will beuser-friendly requiring only basic IT skills -besides the necessarydomain knowledge- to deploy and manage electronic services and willbe tested in selected public administration application areas.

EXPECTED RESULTSThe SmartGov project will improve the working environment of publicsector employees by equipping them with a knowledge-based platform,a set of relevant applications and a methodology allowing them to cre-ate and maintain e-services in an intuitive, user-friendly manner. It willdirectly support staff involved in online transactions with citizens andbusinesses. The main features of the platform will include knowledgesharing and re-use, interoperability with installed IT systems, support ofmultiple access channels and full support of standards (such as XMLand particularly XForms). Knowledge management principles will bemerged with emerging standards on e-services (such as XForms) toenable administrators to capture and re-use their domain knowledge inthe area of e-services.


Start Date: 01 Febuary 2002

Duration: 24 months

EC funding: 1,950,001 €

An Operational SmartGov Instance

KEYWORDS

Open Source Software, Roadmap for inte-grated project, E-Gov Services, E-businessSolutions, Public Administration Modernisa-tion, Local Economies Develoment, Euro-pean networks, Thematic networks, VirtualForum,Workshops, Consensus Building

PROJECT WEBSITE

http://www.prelude-portal.org/3roses

SUMMARYThis IST funded project will evaluate the current situation with regardto the development and adoption of Open Source Software (OSS)solutions to modernise public administration at local and regional leveland support the economic development of the territory.

Three Roses focuses on e-government services and e-business solu-tions that could be promoted by public administrations in their localcontext. Special attention will also be paid to the development of e-tools to support and enhance a learning process around open sourcesolutions for the public sector.The benefits and disadvantages of adopt-ing OSS technology are being examined as well.

PROBLEM Free/Open Source software (FOSS) is of major interest to local andregional public administrations. Indeed some of them have alreadydecided as a matter of policy to switch to FOSS from their previousproprietary software. Among the main considerations behind switchingto free/open software solutions are greater control over softwareprocesses handling sensitive data, better security and reliability, andreduction of costs.

On the other hand, public authorities must consider costs associatedwith the ‘switching process’ in terms of training and capacity building.On the whole, public authorities must balance the pros and cons ofswitching to free/open software.

AIMSThe most important objective is to develop a relevant roadmap forfuture research work under the 6 th Framework Programme ofResearch and technological Development of the European Commission.This will be done by concentrating on the state of the art of researchand the use of Open Source Software in e-government and related e-business and learning processes.

To achieve this objective, Three Roses shall become an open platformin which participants in a potential research work will be able to debateand exchange views in two workshop sessions and through a virtualforum.The life span of the project is one year (2003). Consultation willinvolve OSS researchers and developers, local/regional users and stake-holders, as well as experts in managing large integrated projects.


112

THREE ROSES - Three Regional Operating networksworking on Strategic Electronic Scenarios

Project Synopses

113


Mr. Benedetto Brighi

Postecom SpA

Via Cordusio 4

20123 Milano, Italy

Tel: +39 02 7248 2603


PARTNERS

Three Roses is an initiative of the threemain European networks supporting themodernisation of the public sector and theInformation Society at local and regionallevel: ELANET, eris@ and TeleCities.

The project is coordinated by the Council ofEuropean Municipalities and Regions (CEMR)and includes the following organisations:

- ANCI (Associazione Nazionale ComuniItaliani) representing ELANET, the net-work of the Association of Local andRegional governments and their daugh-ter IS companies/institutes;

- The association of European Regions:eris@;

- Eurocities, representing the Europeannetwork of Cities and Towns:TeleCities;

- Helios, a consulting company for localgovernments operating in Edinburghand Rome.

APPROACHThree Roses will help defining the roadmap of future research work by:

- Generating and disseminating relevant knowledge on local/regionalOSS state of the art;

- Building on the critical partnership of the three main Europeanlocal/regional networks working on the information society (ELAN-ET, eris@ and Telecities) to create a constituency of local/regionalOSS stakeholders through consensus building on RTD challengesand overall governance approach;

- Integrating the results of related European projects to proposemethodologies, tools and approaches that respond to the challengeraised by ERA in terms of enabling and promoting regional partici-pation in European research;

- Providing the web support ans services necessary to fulfil the fore-going activities.

EXPECTED RESULTSThe roadmap will provide adequate input for future research work on:

- User needs representing the interests of citizens and local/regionalauthorities,

- A possible strategy to develop open source technology and to setrelevant priorities in the fields of e-government and e-business,

- A relevant model to build and manage a large integrated projectinvolving key actors, dealing with innovation, research and technolo-gy development in the territory.


Start date: 01-Jan-2003

Duration: 12 months


KEYWORDS

Smart government, virtual city, 3-D aidedconnectivity, 3-D in environmental moni-toring, 3-D urban planning, 3-D telecommservices.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.trident3D.net

SUMMARYThe TRIDENT project intends to demonstrate the integrated use ofnew technologies for improving the quality and dimensions of servicesthat local administrations provide to the citizens, particularly addressinglarge areas.

PROBLEMIn recent times, urban areas have experienced a fast growth of citizenservice requirements and of the infrastructures required by these. Oneof the main difficulties affecting the daily activities of public administra-tions is the lack of a proper archive for all of the town data, and theirlimited availability to public operators.

AIMThe TRIDENT project aims to develop a prototype system integratingadvanced technologies of aero-stereographic image acquisition, digitalthree-dimensional cartography restitution, data base, internet/intranetnetworking, in order to improve services provision for urban planningto EU administrations and citizens.


114

TRIDENT- Three-dimensional Restitution via Internet of Digital Elevation Networks in Towns

TRIDENT project concept

Project Synopses

115


Mr. Marco Folino

DATAMAT Ingegneria dei Sistemi S.p.A.

Via Laurentina, 760

I-00143 ROME, Italy

Tel: +39-06-50274279

Fax: +39-06-50272500

Email: [email protected]

PARTNERS

- DATAMAT Ingegneria dei Sistemi S.p.A.,Italy

- ENEA Agency for New Technologies,Energy and the Environment, Italy

- Consorzio U.L.I.S.S.E., Italy

- Elisa Communications Corporation (exHPY), Finland

- Universidad Complutense de Madrid,Spain

- Comunidad Autonoma de Madrid -Dirección General de Urbanismo yPlanificación Regional, Spain

- Joint Research Centre/Space ApplicationInstitute of European Commission, Italy

- SRD - I.S.P. S.r.l., Italy

TECHNICAL APPROACHThe prototype will be composed of a core system (including aero-stere-ographic image acquisition,digital 3-D cartography restitution,2-D and 3-D data base, internet/intranet networking) and advanced applications(specific to Urban Development Planning, Telecommunication Services,Urban Monitoring).The TRIDENT core system is based on a 3-D Produc-tion Environment, a 3-D City Data Base and a set of internet/intranetservices dedicated to the final users of the system.The selected applica-tions, exploiting the mentioned advanced technologies, will be addressedin response to specific needs coming from users directly involved in theproject: Urban Development Planning (Comunidad Autonoma deMadrid), Urban Monitoring (Town Council of Rome), Telecommunica-tions Services (Elisa Finnish telecommunications company).

EXPECTED RESULTSThe end-product will be represented by a remotely accessible 3-Dreconstruction of a sample urban area extracted from three pilot sites(Madrid (Spain), Helsinki (Finland) and Rome (Italy)), correlated withrelevant geo-referenced information, and by a set of specific advancedapplications (Urban Development Planning, Urban Monitoring andTelecommunication Services) exploiting these data to provide innova-tive IT services to citizens and to local administrations.


Start Date: 01 January 2000

Duration: 30 months

EC funding: 1,858,925 €

The virtual city

KEYWORDS

E-vote, e-democracy, public key infrastruc-ture, trust over the Internet, smart card,digital signature,

CLUSTER

PROJECT WEBSITE

http://www.true-vote.net

SUMMARYThe project is designed to realise an Internet based voting service thatwill provide all citizens, not only those who are Internet enabled, witha tool for expressing their own opinion.The voting system relies uponPKI technology for its correct operation and will enable demonstratingparties to use digital signature certificates and smart cards for votingoperations. It will also address the issues of trust and confidence overthe Internet by users involved in online voting.

The objective of the project is to implement an electronic voting sys-tem to be tested by different user communities in Finland, France,Great Britainn and Italy

The System is an Internet application through which is possible to votefrom home, from public sites (i.e. kiosks at post offices), at libraries, atrailway stations, etc.

PROBLEMThe Information Society offers more and more on-line services via theInternet, most of which are business oriented, such as e-commerce ore-banking. However, tools for e-participation are becoming more com-mon, such as forum and voting systems.Vote secrecy and voter anon-imity, as well as vote uniqueness and integrity, voter authentication andauthorization, are among the technical challenges that the developmentof an Internet voting system poses. Users engagement and trust in thesystem honesty are among the social issues that using an Internet vot-ing system raises.

AIMS• To study the impact that a survey or polling session over the Inter-

net could have among different panel of citizens.

• To design and implement a voting protocol based on PKI.

• To test the use of digital signature (and smart cards) in a votingevent at a national and inter-nations level and verifying the degree oftrust of people using this system which in the future will affecteverybody’s way of communicating.

• To study the procedures and methodology of online voting.

• To test PKI (Public Key Infrastructures) on a particular application,to analyse the security of the procedures including registration andauthentication phase, collection of results, etc.

• To give European Union new elements for a regulatory frame onthis matter


116

TRUE-VOTE – A Secure and Trustable Internet VotingSystem based on PKI

Project Synopses

117


Mr. Benedetto Brighi

Postecom SpA

Via Cordusio 4

20123 Milano, Italy

Tel: +39 02 7248 2603


PARTNERS

- Postecom SpA, Milan, Italy

- Associazione Smile, Rome, Italy

- CGIL Lombardia, Milan, Italy

- Università di Milano, Milan, Italy

- Abacus SpA, Milan, Italy

- CertiNomis SaS, Paris, france

- Glocal Ltd, Nurmes, Finland

- London Borough of Newham,London,UK

- The Royal Netherlands Academy of Artsand Sciences (NIWI-KNAW), Amster-dam, the Netherlands

- Orsay, France

TECHNICAL APPROACHDeveloping an Internet voting system requires the choice of a strongauthentication mechanism and the definition of a voting protocol thatsatisfy, by means of cryptography, similar security requirements as tradi-tional voting systems. Digital certificates on smart cards with the sup-port of a Public Key Infrastructure are provided as authenticationtokens to the users and a client-server application implements the vot-ing protocol. Experimentations with local and European voting sessionsamong various types of communities, both virtual and real, are con-ducted and their reactions analyzed.

EXPECTED RESULTSSuch Internet based voting systems, in order to be accepted by a largeuser community, should guarantee the basic properties of traditionalvoting systems, i.e. voters’ anonymity and eligibility and vote secrecy - aswell as offer additional advantages that could favour their acceptance.TheTRUE-VOTE system will be based on the following properties:

- location independence voting, where users can vote from any loca-tion (public voting sites or at home) provided they can access theInternet with a computer, utilising a smart card and a reader

- user-friendliness of the interface and easy installation

- strong authentication based on digital credentials on smart cards

- voters’ privacy and eligibility

- uniqueness, secrecy and integrity of the vote

- system security against attacks

- quick results computation


Start date: 01 October 2001

Duration: 18 months


KEYWORDS

Smart Government, Citizen information,Administrative information, Administrationon-line portal, Administration's back-officeservices, Public administration services,Customers, Business, Internet, Wirelessconnectivity, Mobile accessibility, Mobilecommunication technologies (E-GPRS,UMTS), Legacy applications of administra-tions, Multimedia, Voice recognition, Citi-zen's data, Security.

CLUSTER

Smart Government

PROJECT WEBSITE

http://www.visual-admin.net

SUMMARYThe VISUAL ADMIN project will result in improved government servic-es for citizens and businesses through an online portal service. Thisonline service offers a web environment, in which customer informa-tion will be organised and stored temporarily to provide customerswith a global view of information relevant to them. It will also organisethe flow of information between services and Information Technologiesapplications for handling customers' cases. It will finally act as a portalfor getting access to other online information services provided by theadministration.

PROBLEMThe VISUAL ADMIN project focuses on the needs of public administra-tion services to offer more visibility of their activities to administeredcitizens and enterprises.This implies both offering a portal to informa-tion systems of the administration and supplying customers-, i.e. citizensand enterprises, oriented perspective.

The VISUAL ADMIN solution will therefore be an opportunity for pub-lic organisations to open their information systems and to move to themodel of eGoverment which has been highlighted in 2000 by the eEu-rope initiative.

AIMThe VISUAL ADMIN project aims at developing and validating an onlineportal solution for public organisations, providing citizens with a singlefront-end access to information services and applications used by thepublic administration.This online front-end is personalised to the citizens.

The access to the service will also be offered through future generationmobile communication in order to provide citizens with an ubiquitous

access to administrative services from a multimediamobile phone. For such terminals, the VISUALADMIN solution will also offer an intuitive interfacethrough voice recognition for controlling access toadministrative services and citizens’ data.


118

VISUAL ADMIN - Opening Administration InformationSystems to Citizens

Project Synopses

119


Mr. Benoït Drion

AIRIAL

3 rue Bellini

92806 Puteaux Cedex (France)

Tel: (33-1) 41 02 89 20

Fax: (33-1) 41 02 89 25

e-mail:[email protected]

PARTNERS

- AIRIAL, France

- Communauté d’Agglomération d’Agen,France

- Ratio Consulta, Italy

- Comune di Macra della Comunita’Montana Valle Maira, Italy

- Fast Forward Pliroforiki, Greece

- Vascos Internet Services, Cyprus

- Alcatel Polska Spolka Akcyjna, Poland

- Municipality of Lodz Poland

TECHNICAL APPROACHThe project will first identify and analyse user needs and constraints.The methodology used for collecting information will rely on the tech-niques of interviews, surveys, and focus groups.The primary user groupto be targeted by the project includes (a) government services, and (b)citizens and enterprises they serve.

Then the VISUAL ADMIN platform will be specified, designed and devel-oped. It will offer an online environment pertaining to:

- Accessibility services enabling access through a web browser or a futuregeneration mobile multimedia equipment controlled through voice

- A Customer service that ensures that customers interact as easilyand efficiently as possible with the public administration through asingle entry point

- IS communication facilities to control access and integration withother information systems (databases, legacy, information services)of the administration

- Service management to guarantee security and data privacy whileenabling the monitoring of customer behaviour.

For validation purposes, pilot operations will be run with groups oflocal government services in France, Italy, and Poland. ImplementingVISUAL ADMIN for each pilot region requires supporting the govern-ment services with technical consultancy, training, and further assis-tance services. In this context, VISUAL ADMIN will be assessed withrespect to service penetration, usability and usefulness.

Finally, dissemination, market assessment, and implementation planningwill be performed for both the VISUAL ADMIN platform and services.

EXPECTED RESULTSThe five projects milestones are: Definition of a global system architec-ture suiting the needs of government services and their customers (cit-izens and/or businesses); specification of the VISUAL ADMIN platform;first prototype at mid-term; complete implementation of the VISUALADMIN online service and of the pilots, then extensive validation of theVISUAL ADMIN solution.


Start Date: 1 June 2001

Duration: 27 months

EC Funding: 2 059 104 €

Visual AdminProcess Sample

KEYWORDS

e-Democracy, socio-economic research,public access, training, social inclusion,health, government-online, employment

CLUSTER

E-Democracy

PROJECT WEBSITE

http://www.models-research.ie/projects/vsiis.html

SUMMARYThe project analyses the role of voluntary organisations in fosteringsocial inclusion and identifies the potential implication for future policyactivities on social inclusion in the information society.

PROBLEMAt community level, there is currently very little understanding of therole played by voluntary organisations in fostering a more inclusiveinformation society in Europe and policy on this aspect remains under-developed. Low levels of participation and inclusion in the informationsociety reduce the growth potential of the economy and reduce inno-vation opportunities.

AIMIdentification of broad opportunities for innovation engendered byincreased participation in the information society by socially excludedgroups. This may involve industry and SMEs working with voluntaryorganisations to improve innovation opportunities.


120

VSIIS - Voluntary organisations and Social Inclusions in the Information Society

Information Society Networking the voluntary organisations for social inclusion

Project Synopses

121


Ms. Susan O’Donnell

Models Research Ltd.

Kilconny, Belturbet

Co. Cavan, Ireland

Tel: +353 49 952 2033

Fax: +353 49 952 2226


PARTNERS

- Models Research Ltd, IRL

TECHNICAL APPROACHThe study is a desk research project.Work will include a comprehensivereview of current and recent research on voluntary organisations in theinformation society in Europe and North America, in-depth interviewswith researchers and practitioners working in this area in at least fivecountries reflecting the different typologies of European nations, anddeveloping a consolidated analysis of the role of voluntary organisationsin fostering social inclusion, including at least six illustrative case studies.

EXPECTED RESULTSA consolidated European analysis of new ways to facilitate social inclu-sion in the information society through the participation of voluntaryorganisations; the identification of the implications for future policydevelopment and a consultation process with research participants; thedevelopment of an Internet discussion list and the web page to focusthe networking of researchers and practitioners working in this areawho were interviewed for the study.VSIIS has been successfully main-streamed into Irish national policy. It was discussed extensively in therecent national information society policy report and work is currentlyunderway to develop policy and programme approaches along theselines at national, regional and local levels.


Start Date: February 2001

Duration: 07 months


Linking everyone in the information society

Providing personal one-to-one support for marginalised groups

KEYWORDS

Citizen empowerment, e-government, e-democracy, discussion forum, opinion polling,web publishing, intelligent retrieval, security,knowledge management,knowledge modelling

CLUSTER

E-Democracy

PROJECT WEBSITE

http://esprit.ekf.tuke.sk/webocracy

http://www.webocrat.org

SUMMARYThe project will design and develop a Webocrat system - a Web-basedsystem comprising functions of content management, computer-mediat-ed discussion, organisational memory, information retrieval, data mining,and knowledge modelling.The system will support communication anddiscussion, publication of documents, browsing and navigation, opinionpolling on questions of public interest, intelligent retrieval, user alerting,and convenient access to information based on individual needs.

PROBLEMAs recognised in the Council Resolution of 20 June 1994 on co-ordina-tion with regard to information exchange between administrations,there is a need for the establishment of efficient systems of exchangeof information and experience between administrations and an equallyurgent need to provide secure, effective, user-friendly tools, workingmethods, and support means to ensure efficient exchange of informa-tion between citizens and public administration institutions.

AIMThe aim of the project at the organisational level is to facilitate discus-sion between citizens and representatives of local governments, toenable a user-friendly access to information, databases and knowledgerepositories for citizens, public servants and elected representatives, tosupport public discussion and to provide citizens with opportunity toexpress their opinion. The aim at the technical level is to design ageneric modular architecture of a Web-based system, and to developappropriate modules.The aim at the methodological level is to developa methodological framework and to articulate new organisational prac-tices and roles needed to provide and further develop on-line servicesdelivered by public administration institutions for the citizens.

TECHNICAL APPROACHThe approach of project partners to implementation of the projectobjectives is ‘user-driven’ and ‘user centred’. Development work withinthe project is based on user requirements of all three local authoritiesinvolved in the project. The objectives are refined in order to reflectuser partners’ needs after the start of the project. User partners’ needsanalysis provides inputs to all subsequent analytic, design and imple-mentation activities, resulting in implementation of a web-based system– the Webocrat system – consisting of several modules providing therequired functionality. All modules will be supported by a domain spe-cific ontological knowledge model playing the role of a universal anno-tation mechanism indexing all information stored within the systemregardless information format.The project’s objectives will be assessedand further refined within the framework of pilot applications - by the


122

WEBOCRACY - Web Technologies Supporting DirectParticipation in Democratic Processes

Layered structure of the Webocrat system.

Webocrat Pilot application WolverhamptonCity Council:Wolforum

Project Synopses

123


Dr.Tomas Sabol

Technical University of Kosice,

Letna 9,

SK-042 00 Kosice,

Slovak Republic

Tel: +421 55 602 3259

Fax: +421 55 602 3258

E-mail:[email protected]

PARTNERS

- Technical University of Kosice, Facultyof Electrical Engineering and Informat-ics, Slovakia

- University of Wolverhampton, UnitedKingdom

- University of Regensburg, Germany

- JUVIER s.r.o., Slovakia

- Citec Information Oy Ab, France

- The Local Authority of Kosice, CityWard SidliskoTahanovce, Slovakia

- The Local Authority of Kosice, CityWard Dargovskych hrdinov, Slovakia

- Wolverhampton City Council, UnitedKingdom

deployment and evaluation of the developed technologies in naturalisticsettings.This will ensure that the tools delivered by the project will cor-respond to citizens’ interests and needs, and have a potential of furtherdevelopment.The pilot applications provide the context for articulationof a methodological framework for deployment of Webocrat-like sys-tems in realistic settings and for development of guidelines to fostersystem implementation activities. This will be accompanied by the for-mulation of recommendations and identification of good organisationalpractices for the introduction of on-line support for the selectedprocesses, participant role recommendations, etc.

EXPECTED RESULTSThe project designs and develops the Webocrat system – a web-basedcommunication forum.The system consists of the following (sub)mod-ules: Discussion Forum supporting intelligent communication of citi-zens, elected representatives, and public servants, Web Content Man-agement for publication of different types of documents, ElectronicPublic Procurement supporting the publication of tenders, OpiningPolling Room enabling electronic polling on issues published and dis-cussed within the system, Citizens’ Information Helpdesk enabling usersto query the system through a user-friendly interface, Reporter provid-ing different statistics, alerts and summaries from information containedin published documents, submitted contributions, and recorded opin-ions, and Knowledge model supporting management and manipulatingwith an ontology-based knowledge model (securing features of intelli-gent behaviour and user-friendliness).


Start Date: 01 October 2000

Duration: 36 months

EC funding: 1,499,917 €

Webocrat Pilot application Local Government Kosice: Communication module(tracking processing status of submissions to LG)

European Commission

eGovernment Resource Book — Synopses of IST Projects relating to eGovernment

Luxembourg: Office for Official Publications of the European Communities

2003 — 123 pp. — 21 x 29.7 cm

ISBN 92-894-5509-8

“Legal notice.

By the Commission of the European Communities, Information Society Directorate-General.

Neither the European Commission nor any person acting on its behalf is responsible for the use which mightbe made of the information contained in the present publication.The European commission is not responsiblefor the external web sites referred to in the present publication.

The views expressed in this publication are those of the authors and do not necessarily reflect the officialEuropean Commission’s view on the subject.”

BELGIQUE/BELGIË

Jean De LannoyAvenue du Roi 202/Koningslaan 202B-1190 Bruxelles/BrusselTél. (32-2) 538 43 08Fax (32-2) 538 08 41E-mail: [email protected]: http://www.jean-de-lannoy.be

La librairie européenne/De Europese BoekhandelRue de la Loi 244/Wetstraat 244B-1040 Bruxelles/BrusselTél. (32-2) 295 26 39Fax (32-2) 735 08 60E-mail: [email protected]: http://www.libeurop.be

Moniteur belge/Belgisch StaatsbladRue de Louvain 40-42/Leuvenseweg 40-42B-1000 Bruxelles/BrusselTél. (32-2) 552 22 11Fax (32-2) 511 01 84E-mail: [email protected]

DANMARK

J. H. Schultz Information A/SHerstedvang 12DK-2620 AlbertslundTlf. (45) 43 63 23 00Fax (45) 43 63 19 69E-mail: [email protected]: http://www.schultz.dk

DEUTSCHLAND

Bundesanzeiger Verlag GmbHVertriebsabteilungAmsterdamer Straße 192D-50735 KölnTel. (49-221) 97 66 80Fax (49-221) 97 66 82 78E-Mail: [email protected]: http://www.bundesanzeiger.de

ELLADA/GREECE

G. C. Eleftheroudakis SAInternational BookstorePanepistimiou 17GR-10564 AthinaTel. (30-1) 331 41 80/1/2/3/4/5Fax (30-1) 325 84 99E-mail: [email protected]: [email protected]

ESPAÑA

Boletín Oficial del EstadoTrafalgar, 27E-28071 MadridTel. (34) 915 38 21 11 (libros)Tel. (34) 913 84 17 15 (suscripción)Fax (34) 915 38 21 21 (libros),Fax (34) 913 84 17 14 (suscripción)E-mail: [email protected]: http://www.boe.es

Mundi Prensa Libros, SACastelló, 37E-28001 MadridTel. (34) 914 36 37 00Fax (34) 915 75 39 98E-mail: [email protected]: http://www.mundiprensa.com

FRANCE

Journal officielService des publications des CE26, rue DesaixF-75727 Paris Cedex 15Tél. (33) 140 58 77 31Fax (33) 140 58 77 00E-mail: [email protected]: http://www.journal-officiel.gouv.fr

IRELAND

Alan Hanna’s Bookshop270 Lower Rathmines RoadDublin 6Tel. (353-1) 496 73 98Fax (353-1) 496 02 28E-mail: [email protected]

ITALIA

Licosa SpAVia Duca di Calabria, 1/1Casella postale 552I-50125 FirenzeTel. (39) 055 64 83 1Fax (39) 055 64 12 57E-mail: [email protected]: http://www.licosa.com

LUXEMBOURG

Messageries du livre SARL5, rue RaiffeisenL-2411 LuxembourgTél. (352) 40 10 20Fax (352) 49 06 61E-mail: [email protected]: http://www.mdl.lu

NEDERLAND

SDU Servicecentrum Uitgevers

Christoffel Plantijnstraat 2Postbus 200142500 EA Den HaagTel. (31-70) 378 98 80Fax (31-70) 378 97 83E-mail: [email protected]: http://www.sdu.nl

PORTUGAL

Distribuidora de Livros Bertrand Ld.ª

Grupo Bertrand, SARua das Terras dos Vales, 4-AApartado 60037P-2700 AmadoraTel. (351) 214 95 87 87Fax (351) 214 96 02 55E-mail: [email protected]

Imprensa Nacional-Casa da Moeda, SA

Sector de Publicações OficiaisRua da Escola Politécnica, 135P-1250-100 Lisboa CodexTel. (351) 213 94 57 00Fax (351) 213 94 57 50E-mail: [email protected]: http://www.incm.pt

SUOMI/FINLAND

Akateeminen Kirjakauppa/Akademiska Bokhandeln

Keskuskatu 1/Centralgatan 1PL/PB 128FIN-00101 Helsinki/HelsingforsP./tfn (358-9) 121 44 18F./fax (358-9) 121 44 35Sähköposti: [email protected]: http://www.akateeminen.com

SVERIGE

BTJ AB

Traktorvägen 11-13S-221 82 LundTlf. (46-46) 18 00 00Fax (46-46) 30 79 47E-post: [email protected]: http://www.btj.se

UNITED KINGDOM

The Stationery Office Ltd

Customer ServicesPO Box 29Norwich NR3 1GNTel. (44) 870 60 05-522Fax (44) 870 60 05-533E-mail: [email protected]: http://www.itsofficial.net

ÍSLAND

Bokabud Larusar Blöndal

Skólavördustig, 2IS-101 ReykjavikTel. (354) 552 55 40Fax (354) 552 55 60E-mail: [email protected]

SCHWEIZ/SUISSE/SVIZZERA

Euro Info Center Schweiz

c/o OSEC Business Network SwitzerlandStampfenbachstraße 85PF 492CH-8035 ZürichTel. (41-1) 365 53 15Fax (41-1) 365 54 11E-mail: [email protected]: http://www.osec.ch/eics

B@LGARIJA

Europress Euromedia Ltd

59, blvd VitoshaBG-1000 SofiaTel. (359-2) 980 37 66Fax (359-2) 980 42 30E-mail: [email protected]: http://www.europress.bg

CYPRUS

Cyprus Chamber of Commerce and Industry

PO Box 21455CY-1509 NicosiaTel. (357-2) 88 97 52Fax (357-2) 66 10 44E-mail: [email protected]

EESTI

Eesti Kaubandus-Tööstuskoda

(Estonian Chamber of Commerce and Industry)Toom-Kooli 17EE-10130 TallinnTel. (372) 646 02 44Fax (372) 646 02 45E-mail: [email protected]: http://www.koda.ee

HRVATSKA

Mediatrade LtdPavla Hatza 1HR-10000 ZagrebTel. (385-1) 481 94 11Fax (385-1) 481 94 11

MAGYARORSZÁG

Euro Info ServiceSzt. István krt.12III emelet 1/APO Box 1039H-1137 BudapestTel. (36-1) 329 21 70Fax (36-1) 349 20 53E-mail: [email protected]: http://www.euroinfo.hu

MALTA

Miller Distributors LtdMalta International AirportPO Box 25Luqa LQA 05Tel. (356) 66 44 88Fax (356) 67 67 99E-mail: [email protected]

NORGE

Swets Blackwell ASHans Nielsen Hauges gt. 39Boks 4901 NydalenN-0423 OsloTel. (47) 23 40 00 00Fax (47) 23 40 00 01E-mail: [email protected]: http://www.swetsblackwell.com.no

POLSKA

Ars PolonaKrakowskie Przedmiescie 7Skr. pocztowa 1001PL-00-950 WarszawaTel. (48-22) 826 12 01Fax (48-22) 826 62 40E-mail: [email protected]

ROMÂNIA

EuromediaStr.Dionisie Lupu nr. 65, sector 1RO-70184 BucurestiTel. (40-1) 315 44 03Fax (40-1) 312 96 46E-mail: [email protected]

SLOVAKIA

Centrum VTI SRNám. Slobody, 19SK-81223 BratislavaTel. (421-7) 54 41 83 64Fax (421-7) 54 41 83 64E-mail: [email protected]: http://www.sltk.stuba.sk

SLOVENIJA

GV ZalozbaDunajska cesta 5SLO-1000 LjubljanaTel. (386) 613 09 1804Fax (386) 613 09 1805E-mail: [email protected]: http://www.gvzalozba.si

TÜRKIYE

Dünya Infotel AS100, Yil Mahallessi 34440TR-80050 Bagcilar-IstanbulTel. (90-212) 629 46 89Fax (90-212) 629 46 27E-mail: [email protected]

ARGENTINA

World Publications SAAv. Cordoba 1877C1120 AAA Buenos AiresTel. (54-11) 48 15 81 56Fax (54-11) 48 15 81 56E-mail: [email protected]: http://www.wpbooks.com.ar

AUSTRALIA

Hunter PublicationsPO Box 404Abbotsford, Victoria 3067Tel. (61-3) 94 17 53 61Fax (61-3) 94 19 71 54E-mail: [email protected]

BRESIL

Livraria CamõesRua Bittencourt da Silva, 12 CCEP20043-900 Rio de JaneiroTel. (55-21) 262 47 76Fax (55-21) 262 47 76E-mail: [email protected]: http://www.incm.com.br

CANADA

Les éditions La Liberté Inc.3020, chemin Sainte-FoySainte-Foy, Québec G1X 3V6Tel. (1-418) 658 37 63Fax (1-800) 567 54 49E-mail: [email protected]

Renouf Publishing Co. Ltd5369 Chemin Canotek Road, Unit 1Ottawa, Ontario K1J 9J3Tel. (1-613) 745 26 65Fax (1-613) 745 76 60E-mail: [email protected]: http://www.renoufbooks.com

EGYPT

The Middle East Observer41 Sherif StreetCairoTel. (20-2) 392 69 19Fax (20-2) 393 97 32E-mail: [email protected]: http://www.meobserver.com.eg

MALAYSIA

EBIC MalaysiaSuite 45.02, Level 45Plaza MBf (Letter Box 45)8 Jalan Yap Kwan Seng50450 Kuala LumpurTel. (60-3) 21 62 92 98Fax (60-3) 21 62 61 98E-mail: [email protected]

MÉXICO

Mundi Prensa México, SA de CVRío Pánuco, 141Colonia CuauhtémocMX-06500 México, DFTel. (52-5) 533 56 58Fax (52-5) 514 67 99E-mail: [email protected]

SOUTH AFRICA

Eurochamber of Commerce in South AfricaPO Box 7817382146 SandtonTel. (27-11) 884 39 52Fax (27-11) 883 55 73E-mail: [email protected]

SOUTH KOREA

The European Union Chamber ofCommerce in Korea5th FI, The Shilla Hotel202, Jangchung-dong 2 Ga, Chung-kuSeoul 100-392Tel. (82-2) 22 53-5631/4Fax (82-2) 22 53-5635/6E-mail: [email protected]: http://www.eucck.org

SRI LANKA

EBIC Sri LankaTrans Asia Hotel115 Sir ChittampalamA. Gardiner MawathaColombo 2Tel. (94-1) 074 71 50 78Fax (94-1) 44 87 79E-mail: [email protected]

T’AI-WAN

Tycoon Information IncPO Box 81-466105 TaipeiTel. (886-2) 87 12 88 86Fax (886-2) 87 12 47 47E-mail: [email protected]

UNITED STATES OF AMERICA

Bernan Associates4611-F Assembly DriveLanham MD 20706-4391Tel. (1-800) 274 44 47 (toll free telephone)Fax (1-800) 865 34 50 (toll free fax)E-mail: [email protected]: http://www.bernan.com

ANDERE LÄNDEROTHER COUNTRIESAUTRES PAYS

Bitte wenden Sie sich an ein Büro IhrerWahl/Please contact the sales office ofyour choice/Veuillez vous adresser aubureau de vente de votre choixOffice for Official Publications of the EuropeanCommunities2, rue MercierL-2985 LuxembourgTel. (352) 29 29-42455Fax (352) 29 29-42758E-mail: [email protected]: publications.eu.int

2/2002

Venta • Salg • Verkauf • Pvlèseiw • Sales • Vente • Vendita • Verkoop • Venda • Myynti • Försäljninghttp://eur-op.eu.int/general/en/s-ad.htm

eGovernment Resource Book

Synopses of IST projects relating to eGovernment

Conception and design of the cover from the A3 - Inform

ation and Comm

unication Unit - Date of publication: March 2003

KK

-52-03-182-EN-C

March 2003

eGovernment Resource Book —

Synopses of IST projects

For further information please contact:

European CommissionInformation Society Directorate-General Directorate C - ‘Components & Subsystems - Applications’ Unit C6 - eGovernment

Tel. (32-2) 299 54 64Fax (32-2) 296 41 14E-mail: [email protected]: www.cordis.lu/ist/so/business-govt/home.html

Documents

eGovernment Resource Book · 2004. 2. 5. · eGovernment Resource Book Synopses of IST projects relating to eGovernment Conception and design of the cover from the A3 - Information