Edgardo Moreira Great Paper

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KnowLogySolutions AG

A Business Process Analysis and

Modeling Architecture for

E-Government

Edgardo Moreira

Christian Fillies


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2 Semtation GmbH All rights reserved. Proprietary and confidential. KnowLogy Solutions

Agenda

Introduction

E-government strategy analysis

Semantic analysis

Business process analysis


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Introduction

E-government goals

Synergies

for

Economic growth

& better quality of life

Location advantages

Competitiveness factors

Increasing efficiencyCosts reduction

Customer orientation

Citizen participation


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Introduction

What is e-government?E-government is the use of ICT to:

promote more efficient and effective government,

facilitate more accessible government services,

allow greater public access to information,

make government more accountable to citizens

How do you implement e-government?

The implementation of e-government goes thru:

a deep and extensive reorganization

a readjustment of the way of thinking at every organizational level

It is about re-engineering or optimizing the governments business

processes, both within individual agencies and across government.


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Introduction


A business process analysis will be the connecting layer between thestrategic management policies and technological decisions in an

e-government project.

The overall outcome of this analysis will be an indicator of the

e-readiness for the implementation of e-government in the target area.

The e-readiness is basically the political will to introduce changes and

take ownership of the project.


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E-government business process analysis

Benefits analysis and identification of areas of

action

Product models:

- Processes / Resources

- IT support / EAI concept

Creation of a process oriented electronic

product catalog.

Portfolio analysis of products

Location specific results:

- E-government portfolio analysis

- individual e-government ICT-check analysis

Introduction

Procedure


7/307 Semtation GmbH All rights reserved. Proprietary and confidential. KnowLogy Solutions

Agenda

Introduction


Semantic analysis





Product catalog

Examples

Product group: Construction and housing

Product: Construction permit

Service: Neighbor notification, fire protection

control, etc.

Process application, deny permit, print permit, etc.




ICT - Classification of products / services

Every product / services can be classified under one of 10 ICT classes

ICT Information, Communication, Transaction

They can be matched to infrastructure requirements.

Basis model for the calculation of their e-government potential

Information Communication Transaction

Producecontent

Edit &

consolida

te content

Publishcontent

Initiatedialog

Involve

communi-cation

partners

Conduct

consulting

services

Receive

applicati

on

Issue

permits

&

authori-

zations

Transact

payment

s

Type 1 -General information

Type 2 -technical information

Type 3 - Consulting

Type 4 - Prearrangement for decisions and bills

Type 5 - Cooperation with other offices

Type 6 - General application procedures

Type 6 - Financial aid

Type 7 - Implementation of procurement plan (Call for bidding and procurementprocedures)

Type 8 - Implementation administrative supervision measures (controls, etc.)

Type 9 - Added value service for citizens, industry and commerce that are liable for cost

Source: Booz, Allen, Hamilton, 2003




Portfolio analysis

Portfolio analysis is done with theactive participation of officers and

external consultants.

Officers rank the products and

services using a separate module of

the eGovernment Masterplan and the

select which products will continue to

a broader analysis.

The participation of officers is

necessary because of their

experience and to gain their essential

political willingness during the

implementation phase.



E-government strategy analysis - Procedure

ABC-Analysis of every process

of the district administration

Processes with higher business relevance:

core processes

Distinction between primary and

secondary processes

Priority setting of primary core processes

according to e-government potential

voluntaryand obligatory

processes

average and high:

-Number of cases,- Resource consumption

Consideration of

process hierarchy

Evaluation of e-government

options for the

administration and citizen.




Reference software architecture (SAGA 2.1)



E-government options in the district administration:

Implementation state and priority according to employees

Virtual post office

e-mail for internal communication

e-Forms, internal

Access to internal e-archives, DB

e-search in external archives

e-Record processing

Access to applications of other org. units

e-Agenda

Collaborative platform, virtual project space

Capture data from specialized applications

e-Signature

e-Payment control

e-Dossier

eLearning offers

I

K

T

E-Government Options E-Gov/IT--components

Directory./ Rights adm.

Directory./ Rights adm.

Registration / Rights adm.

z.B.:CBT / Web-TV-Server

Mail Server, Groupware

Forms server

Web-Service, dif. interfaces

Groupware, Directory

Scanner, Groupware, DMS

WMS

WMS, DMS,

Groupware, Directory

virtual post office, PKI

e-signature card/reader, PKI

Web-Service, Directory.

Number

mentions

90

160

121

21

237

187

106

20

149

118

50

183

89

123

Priority

C

B

B

C

A

A

B

C

B

B

C

A

C

B



Agenda

Introduction


Semantic analysis




Semantic analysis

Goal is to understand the semantic

relationships between products,

services, actors, technical and legal

guidelines and procedures.

The result is a glossary containing

all the concepts that are important

for the execution of the project.

It is a manual activity and done by a

e-government consultant.

Results are checked with officials.



Agenda

Introduction


Semantic analysis


Conclusions


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Semtation GmbH All rights reserved. Proprietary and confidential. KnowLogy Solutions


Modular and semantically integrated BPA architecture


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Example of a business process model - Notation CSA

Information flows, times, human resources, costs and IT support


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Results

To-be (target) models for the selected top products.

To-be process structure

To-be IT-support model

To-be resource model

Differentiated step-by-step concepts with alternatives for the optimization of the

top products.

Quantitative and qualitative (financial) evaluation of the beneficial effects for the

different alternatives and products.

Checklists for alternative implementations of the e-government key products

including:

Organizational change management

IT-support management

Required technical standards and IT-standards from a process point of view


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Web Services


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Orchestration of Web Services

Automatic import

of the process model

Step1:Process design of a technical

point of view in SemTalk

Step 2:Automatic generation of

Orchestrations for

orchestration servers

BPEL SpecificationBusiness Process

Execution Language


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Goal of the automatic generation of orchestrations

Goal is to reduce the costs of aprocess optimization project.

Costs:

Cost per process execution

Cost per process setup

Delay of process setupDelay of

process setup

Costperprocess

execution

Costo

fproce

ss

setup

Lack of

Efficiency

Lack of

Evolutionary

Granularity

Lack of

Agility

(Source: Hepp et al. 2005)


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KnowLogySolutions AG

Thank you!!!

[email protected]

www.knowlogy-ag.com

www.semtalk.com


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Identification of core processes

C B A

D C B

D D C

Annual nr. of cases

Resource

consumption (hr)2500

7500

Processes with higher

business relevance

core processes


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Example:

Product catalog District X (Land Brandenburg)

Examples District administration

Product areas: 8

Product groups: 50

Products: 135

Service: 451

Processes: 1017


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TProcessing of

construction permit applicationClient

Notification

Technical information

Fee calculation,

Submittal of payment

Inspection, Control

T

C

I/C

I

Primary process

Secondary processes

Client posit io n

E-go vernment potent ial

I

Adm inis t rat ion pos i t ion

E-go vernment potent ial

I


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Evaluation of e-government potential

Marginal utility

client

Client

potential

Client benefit

Client cost

Com. channel

closeness

Client group

relevance

Client overall benefitE-gov. options

Client overall cost

E-gov. options

Channel closeness client

Channel closenessreal-use

Size user group

Intensity real-use

Client position

Potential

Marginal utility

for the

administration

Business

relevance

of the service

Administration

overall benefit

Specific e-gov.

cost

Nr. of cases

service

Resource

consumption service

Administration

overall benefit

E-gov. options

Administration

overall costs

E-gov. options

Administration

position

potentialStandardizedcase frequency

Standardized

Resource consumption

E-government

Score

per

serv ice

Maxi

mum

=

100

50

%

50

%

25

25

25

25

12,5

12,

5

12,

5

12,

5

12,

5

12,

5

12,

5

12,

5

6,2

56,2

56,25

6,2

5


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Results (example)

24

19

11

ABC-processes,

core processes

thereof

primary processes

thereof processes

with no- implemented

E-government options

10

105Total nr. of processesin product plan

Score > 50 = 70 Pr.

thereof Sec.P=15 Pr.

thereof

TOP-processes e-gov(E-Gov-score value > 60%)


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Integrating different tools using

semantic technology

DAML


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S t ti G bH All i ht d P i t d fid ti l KnowLogy Solutions

Integrating different tools using

semantic technology

OWL

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Edgardo Moreira Great Paper