Driving Employee Engagement - School Nutrition · We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service

Copyright Jeff Joiner Training 2015

Driving Employee Engagement

Developed and Presented by Jeff Joiner


“Engagement refers to the extent to which employees believe in what they do, feel commitment toward the organization, and are willing to expend their best efforts to make the organization successful. Engagement is different than employee satisfaction because it has a behavioral component. Engagement means that employees are not just happy or satisfied, but are actively striving to make the organization more successful.” - Eric Vanetti, Ph.D.


According to the Gallop Management Journal:

33% Engaged

49% Not Engaged

18% Disengaged



Engagement Challenges

• Engagement levels decline as employees get older

• Minority ethnic respondents have higher engagement levels than their white colleagues

• Managers and professionals tend to have higher engagement levels than their colleagues in supporting roles

• Engagement levels decline as length of service increases

• Having an accident or injury at work, or experiencing harassment (particularly if the manager is the source of the harassment) both have a big negative impact on engagement

• Employees who have a personal development plan, and who have received a formal performance within the past year, have significantly higher engagement levels than those who have not


8 Ways to Drive Employee

Engagement


Hire the Right Behaviors and Traits for Your Culture

Ways to Drive Employee Engagement




http://www.facebook.com/photo.php?pid=281678&id=120979967941171


Encourage Thinking



For many years, new Nordstrom employees were given the famous Nordstrom’s Employee Handbook – a single 5-by-8-inch gray card containing 75 words:


Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service.

Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules:

Rule #1: Use best judgment in all situations.

There will be no additional rules.

Please feel free to ask your department manager, store manager,

or division general manager any question at any time.

http://www.xavier.edu/xlc/about/Customer-Service-A-Culture,-Not-a-Department.cfm










Strive to Create a Sense of Shared Enterprise



“People want to be part of something larger than themselves. They want to part of something they are really proud of, that they’ll fight for, sacrifice for, and trust.” Howard Schultz President & CEO Starbucks


Provide Opportunities for Growth



Employee Engagement Report 2011

Key Findings

1) Employees worldwide view opportunities to apply their talents, career development, and training as top drivers of job satisfaction.




“As the Director of Food Services I have been amazed at the shift in attitude and pride that has taken place. Our kitchen managers feel valued as professionals. They feel empowered and prepared to handle the challenges and opportunities of our ever changing school meals environment. In my 28 years as a Food Service Director I have never been more proud than I am today of the opportunities these sessions have provided for leadership and personal growth to all of our Food Service Professionals.” Beth Glitt Food Service Supervisor South-Western City Schools



Employee Caring Managers



There is an old saying:

People don’t quit their jobs; they quit their managers.


Make Sure Everyone is Working Toward Goals



“The favorable or prosperous termination of attempts or

endeavors.”

What is the definition of “Success?” suc·cess [suh k-ses] –noun

“The progressive realization of a worthwhile dream or goal.”


SMART Goal Setting Goals should be:

Specific Motivational Attainable Relevant Trackable


Remind Your People How Incredibly

Important Their Role Is



Employee Engagement Report 2011

Key Findings

1) Employees worldwide view opportunities to apply their talents, career development, and training as top drivers of job satisfaction.

2) Engaged employees plan to stay for what they give;

the Disengaged stay for what they get.


Remember: Employee Engagement

Starts at the Top



Hire the Right Behaviors and Traits for Your Culture


Encourage Thinking

Strive to Create a Sense of Shared Enterprise

Provide Opportunities for Growth

Make Sure Everyone is Working Toward Goals

Employee Caring Managers

Remind Your People How Incredibly Important Their Role Is

Remember: Employee Engagement Starts at the Top


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Driving Employee Engagement - School Nutrition · We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service