ASSIGNMENT QUESTION PAPER

DRIVE SPRING 2015

PROGRAM MBADS/ MBAFLEX/ MBAHCSN3/ MBA – SEM 3

PGDBMN/ PGDENMN/ PGDFMN/ PGDHRMN/ PGDHSMN/

PGDIB/ PGDISMN/ PGDMMN/ PGDOMN/ PGDPMN/

PGDROMN/ PGDSCMN/ PGDTQMN – SEM 1

SUBJECT CODE &

NAME MB0050

RESEARCH METHODOLOGY

BK ID B1700

CREDITS 4

MARKS 60

Note: Answer all questions. Kindly note that answers for 10 marks questions should be

approximately of 400 words. Each question is followed by evaluation scheme.

Q.No Questions Marks Total

Marks

1 Research is a sequential method of enquiry, directed towards a clear implicit or

explicit objective. Describe in detail the steps to be carried out in a typical research

study.

Meaning of Research

Listing the steps

Explanation of the steps in a research study

2

2

6

10

2

What are descriptive research designs? Explain the different kinds of descriptive

research designs.

Meaning of Descriptive Research designs

Kinds of Descriptive research designs

5

5

10

3 Discuss the concepts involved in Testing of Hypothesis. Also discuss the steps involved

in testing the hypothesis.

Concepts in testing the hypothesis

Steps involved in testing the hypothesis

3

7

10

4 a. Distinguish between:

i. Schedules and Questionnaires

ii. Open ended and closed ended questions

b. Explain the questionnaire design process.

a. Differences

b. Questionnaire design process

4

6

10

5

Explain the any three types of comparative and non-comparative scales of each in

detail.

Definition of Comparative scales

Definition of non-comparative scales

Types of comparative scales

Types of Non- comparative scales

1

1

4

4

10

6

Explain the Structure of the Research Report. What are the guidelines for effective

report writing?

Explanation of the Structure of the Research Report

Guidelines for effective report writing

5

5

10

ASSIGNMENT

DRIVE SPRING 2015

PROGRAM MBADS/ MBAFLEX/ MBAHCSN3/ MBA – SEM 3

PGDBMN/ PGDENMN/ PGDFMN/ PGDHRMN/ PGDHSMN/

PGDIB/ PGDISMN/ PGDMMN/ PGDOMN/ PGDPMN/

PGDROMN/ PGDSCMN/ PGDTQMN – SEM 1

SUBJECT CODE & NAME MB0051-Legal Aspects of Business

BK ID B 1725

CREDIT & MARKS 4 Credits, 60 marks

Note – Answer all questions. Kindly note that answers for 10 marks questions should be

approximately of 400 words. Each question is followed by evaluation scheme.

Q.No Questions Marks Total Marks

1 Legal constraints tend to control or limit the discretion of businesses on the

grounds that absolute rights cannot be conferred in the modern society.

Comment.

Explanation 10 10

2 What is a contract? What test would you apply to ascertain whether an agreement

is a contract?

Explanation 10 10

3 “Power of Attorney is considered as an important concept in Business Law”.

Explain

Meaning 3

Types 2

Registration 5

10

4 “A cheque is a bill of exchange drawn on a banker”. Comment

Explanation 10 10

5 Explain the nature and scope of complaints under the Consumer Protection Act?

Persons competent to make complaints 3

Place of complaint 1

Procedure for filing a complaint 2

Admission of complaint 2

Power of the District Forum 2 10

6 Explain the need and types of meetings.

Need for meeting 2

Statutory meetings 2

Annual General Meetings 2

Extraordinary meetings 2

Class meetings 2 10

ASSIGNMENT

Drive SPRING 2015

Program/Semester MBA/ 3

Subject code & name QM0019: FOUNDATIONS OF QUALITY MANAGEMENT

Book ID B1926

Credit and Max. Marks 4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. No Questions Marks Total Marks

1 Define the term ‘quality’. Explain the dimensions of quality.

Definition of the term ‘quality’ 3 10

Dimensions of quality 7

2 What is meant by “customers’ perception of quality”? Explain the factors that influence customers’ perception of quality.

Meaning of customer’s perception of quality 5 10

Factors that influence customer’s perception of quality 5

3 Explain the following with an example: (a) Quality policy (b) Quality objectives

Explanation of Quality policy 5 10

Explanation of Quality objectives 5

4 Describe the principles of quality management system.

Eight principles of quality management system 10 10

5 Explain the concept of productivity. How do you calculate productivity? List the factors affecting productivity.

Meaning and concept of productivity 4 10

Calculation of productivity 3

Listing the factors affecting productivity 3

6 Write short notes on the following: (a) Quality audit (b) Supplier Selection

Short notes on ‘Quality audits’ 5 10

Short notes on ‘Supplier Selection’ 5

ASSIGNMENT QUESTION PAPER

DRIVE SPRING 2015

PROGRAM MBA (SEM 3)

SUBJECT CODE & NAME QM 0020- Quality in Service Industries

BK ID B1927

CREDIT & MARKS 4 Credits, 60 marks

Q.No Questions Marks Total Marks

1 Discuss the Capability Maturity Model Integration(CMMI)

Explanation of CMMI 2

CMMI constellations 4

CMMI maturity levels 4 10

2

Explain the five dimensions of Service Quality given by Parasuraman, Zeithaml and

Berry, to evaluate the service gap.

Definition of Service quality 2

Explanation of five dimensions of Service quality 8 10

3

SERVQUAL is a diagnostic tool that uncovers a firm’s broad weaknesses and strengths in

the area of service quality. It is very useful in measuring quality in service sectors. Discuss

the SERVQUAL concept in detail.

Definition of SERVQUAL 2

Explanation of SERVQUAL concept 8 10

4

Explain the various reasons for Service failure and also the two types of service

failure.

Explanation of service failure and its two types 4

Reasons for service failure 6 10

5 Give reasons why providing high-quality service depends on efficient co-ordination

between different functional areas/departments of an organisation.

Explanation of the role of different departments in

managing service quality

7

Steps in providing high-service quality 3 10

6.

Explain the various services provided by retailers. Also explain the various

approaches to service quality in retailing.

Services Provided by retailers 4

Approaches to service quality in retailing 6 10

Note – Answer all questions. Kindly note that answers for 10 marks questions should be approximately

of 400 words. Each question is followed by evaluation scheme.

ASSIGNMENT

Drive SPRING 2015

Program MBA (SEM 3)

Subject code & name QM0021: STATISTICAL PROCESS CONTROL

Book ID B1928

Credit and Max. Marks 4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. No Questions Marks Total Marks

1 Write short notes on: (a) Process management (b) Types of data

Short notes on process management 5 10

Short notes on Types of data 5

2 What is process capability? Define process capability index. Explain Cp index and Cpk Index.

Meaning of process capability 2 10

Definition of process capability index 2

Explanation of Cp index and Cpk index 6

3 What is ‘mean’ and ‘median’? How do you calculate mean and median? Calculate the mean and median of the following data: 54, 56, 23, 65, 34, 71, 56, 39.

Meaning of mean and median 3 10

Mention the formula to calculate mean and median 3

Calculation of mean and median of the given data 4

4 What are the properties of ‘probability’? Explain about ‘normal distribution’ in brief.

Properties of ‘probability’ 3 10

Meaning of normal distribution 3

Characteristics of normal distribution 4

5 Define ‘hypothesis testing’. Explain ‘null hypotheses’ and ‘alternative hypothesis’.

Definition of hypothesis testing 3 10

Explanation of ‘null hypothesis’ and ‘alternative hypothesis’ 7

6 What is a control chart? What are the various control charts for attributes? Explain ‘p’ chart in detail.

Meaning of ‘control chart’ 2 10

List the various control charts for attributes 2

Explanation of ‘p’ chart 6

ASSIGNMENT

Drive SPRING 2015

Program MBA (SEM 3)

Subject code & name QM0022: TQM TOOLS AND TECHNIQUES

Book ID B1929

Credit and Max. Marks 4 credits; 60 marks

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Q. No Questions Marks Total Marks

1 Describe the principles of ‘Total Quality Management (TQM)’.

Description of each of the principles of TQM:- top management involvement, customer-oriented approach, employee empowerment, continuous improvement, supplier relationships, performance measures

10 10

2 List the seven basic quality control tools. Describe any three of them.

Listing the seven basic quality control tools 1 10

Description of any three quality control tools 9

3 Write short notes on the following: (a) Quality circles (b) Six Sigma Methodology

(a) Quality circles 5 10

(b) Six Sigma Methodology 5

4 What is meant by ‘Kaizen’? What are the benefits of Kaizen? Explain the ‘PDCA’ cycle.

Meaning of Kaizen 3 10

Benefits of Kaizen 3

Explanation of PDCA 4

5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.

Meaning of FMEA 3 10

Concept of ‘Risk Priority Number’. 7

6 Write short notes on the following: (a) Benchmarking (b) Just-In-Time (JIT)

(a) Short notes on Benchmarking 5 10

(b) Short notes on Just-In-Time (JIT) 5