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Western Nevada College Emergency 911-Dispatch Academy

Course Syllabus and Student Manual

2201 West College Parkway, Carson City, NV 89703 Katie Durbin

Office: (775) 445-4408Fax: (775) 445-3150Email: durbin@wnc.edu

MISSION STATEMENT

The Department of Public Service motivates students to compete

academically, professionally and internally to achieve a better quality of

life through education and practical training. Undeviating community

involvement, the Department of Public Service continues to respond to and

anticipate needs in education and training, to better provide a safer,

professional and ethical atmosphere within the various Criminal Justice

vocations.

We gratefully wish to acknowledge the commitment to excellence in training by the agencies, instructors and volunteers who help make quality education possible.

Police, fire, and ambulance dispatchers, also called Public Safety Dispatchers, are usually the first people the public talks to when they call for emergency assistance. When handling a call, dispatchers carefully question the caller to determine the

type, seriousness, and location of the emergency. They then quickly decide on the kind and number of units needed, locate

the closest and most suitable ones available, sending them to the scene of the emergency. They keep in touch with the units until the emergency has been handled, in case further instructions

are needed.

So why pursue a job as an Emergency 911-Dispatcher? Well, there is job security, let’s face it people will fall down and need help, drivers will go off the road and crash, fires happen and

someone has to be there 24/7/365 to answer those calls for help. Not many businesses actually work 7 days a week and every

single day of the year, and are open 24 hours a day, but when they do, dispatchers are there.

LOCAL LAW ENFORCEMENT AGENCIES AND DISPATCH CENTERS

DISPATCH CENTER PHONE NUMBER

Carson City Sheriff’s Office 887-2008Douglas County Sheriff’s Office 782-9911

Lyon County Sheriff’s Office 577-5023Storey County Sheriff’s Office 847-0929

Reno Police Department 334-2121 or 334-2161Washoe Tribal Police Department 265-7540

Reno/Sparks Indian Colony Police Dept. 785-8776REMSA 858-6000

Sparks Police Department 353-2231

TABLE OF CONTENTS

1. Course Description A. Curriculum B. Requirements of Course C. Program Coordinator contact information D. Grading Policy and Procedures

2. Course Prerequisite Sit-A-Long

3. Overview of Course Role of the Telecommunicator Ethics 4. Communication Skills Interviewing Techniques Interpersonal Communications Verbal and Written Comprehension Skills Numeric Skills Assessment Alpha Codes Military Time Spelling Abbreviations and Acronyms Terminology Police/Fire

5. Computer Technology / Keyboarding

6. Cultural Diversity

7. Dealing with Difficult People

8. Violent Environment

9. Crisis Intervention

Suicide and Despondent Callers

10. Outside Agency Referrals

11. Stress Management/Recognition

12. Critical Incidents

13. Civil Liabilities

14. Nevada Law

15. Juvenile Law

16. Officer/Firefighter safety concerns

17. EMD Overview A. CPR B. First Aid

18. Fire Department Overview Hazmat Incident Command system

19. Map Exercises

20. Radio Techniques 21. Simulations

22. Internship

Western Nevada College

Emergency 9-1-1 Dispatch Training1. From the WNC CatalogueCOURSE DESCRIPTION:CRJ 260b: 9-1-1- DISPATCH ACADEMY

12 Credits. Prerequisites; noneNon TransferableFocuses on the skills needed to become a dispatcher with law enforcement agencies, fire centers, trucking firms, taxicab companies, etc. During the ten-week course, students will be required to spend 44 hours hob shadowing dispatchers, fire fighters and law enforcement officers. They will attend law classes, build their communication and typing skills and participate in practical scenarios.

Program Objective This semester - long class is designed to teach the technical skills needed to perform successfully in emergency telecommunications. Professionals in the field of emergency services and public safety communications teach classes. Students observe working dispatchers throughout the training program as part of an internship requirement. The students may have an opportunity to actually perform tasks and be evaluated in a 9-1-1 center.

A. Curriculum Classes will be held Monday through Wednesday from 6:00PM to 10:00 PM Typing lab time will be from 6:00 - 7:00 PM

3 History and Role of Dispatcher3 Ethics3 Incident Command3 Civil Liability3 Fire Overview/Dispatch3 Effective Communication3 Officer / Dispatcher Relations3 Communication Skills3 Crisis Intervention3 Dealing with Difficult People3 Map Reading3 NCIC/NCJIS3 Violent Environment9 Nevada law3 Outside Referrals3 Safety Concerns

3 Stress Management3 ADD/TDD3 Sexual Harassment 3 Outside Agency Referrals3 Radio Techniques3 Juvenile Law3 Critical Incidents3 Call Taking40 Internship16 Practical simulations15 Testing/presentations/course administration16 Typing/Keyboarding Skills3 Cultural Awareness

B. REQUIREMENTS OF THE COURSE

This program is designed to assist the student in optimal learning by offering the numerous subjects of instruction in small blocks of training. Therefore, we strongly encourage students to attend each segment. Tardiness and chronic absenteeism will not be tolerated. Unless the student has a true emergency situation that precludes attendance, the student is expected to attend each class session.Students may be dismissed from the 911- Dispatch Academy for excessive absences.

From the WNC catalogue: Students are expected to attend all classes for which they have registered. The instructor may drop any student when the student has had an excessive number of absences as identified in the course syllabus. (In general, if a student misses a number of hours greater than the number of credits to be earned in the course, this may be considered excessive).

Upon successful completion of the academy, students will be awarded 12 college credits for CRJ 260B.

C. CONTACT INFORMATION Office hours for Katie Durbin are posted on the office door: D. GRADING

TYPING: 20% RIDE/SIT ALONGS: 20% BLOCK TESTS: 30% (includes spelling, acronyms, abbreviations, etc.)

The final paper and presentation, final written cumulative exam, plus the final scenarios

will count for 30% of your overall grade.

2. SIT-A-LONG (4 hours) Course Prerequisite

Competencies:-Experience first hand the job duties of a Public Safety Telecommunicator.-Appreciate the importance of appropriate attire for a Public Safety Telecommunicator

Goal: To acquire a general knowledge of the variety of equipment and supplies used on a daily basis in a communication center.

Competencies: -Identify the various types of telephone equipment -Recognize the forms used in operating the communication center -Acquire general knowledge of various types of dispatch centers and equipment used on a daily basis.

3.. Overview of the Course Role of the Telecommunicator

Goals : develop a basic understanding of the role of the Telecommunicator.

Competencies: -Describe five skills, which will enable you to be an effective and efficient Telecommunicator.

-Define Telecommunicator -Define Emergency Medical Dispatcher -Describe groups that your attitude will impact. -Identify the role of the Telecommunicator -Explain functions of the Telecommunicator.

Ethics Competencies: -Understand the term ethics -Understand the term ethical standards

4. Communication Skills

Interviewing Techniques Interpersonal Communications

Goal: Help the Telecommunicator develop more effective skills in

communicating interpersonally; face-to-face communications; one’s own style of communication; factors which affect communication.

Competencies: -Identify the definition which best describes communication -Identify steps necessary for communication to take place -Identify steps used when giving feedback -Identify techniques for improving verbal communications -Identify techniques used for improving listening skills -Identify styles of responding to questions -Identify the concept of empathy -Identify the basic communication skills -Identify the characteristics of respect -Identify one’s own feelings

Verbal and Written Comprehension Skills Goal: to acquire an understanding of the importance of accurate verbal and written comprehension skills. Competencies: -Demonstrate ability to receive and give accurate information in both and oral form -Demonstrate ability to read, understand, and follow detailed instructions. Alpha Codes Goal: Provide a basic understanding of alpha codes

Competencies: -Identify alpha code definitions -Explain use of alpha codes Military Time Goal: Provide a basic knowledge of military time

Competencies: -Demonstrate use of the 24-hour clock

Spelling Goal: Develop an awareness of the importance of correct spelling and knowledge of terms commonly used as a Telecommunicator. Competencies: -Spell all terminology to 80% accuracy

Abbreviations and Acronyms Goal: develop an awareness of commonly used abbreviations and acronyms. Competencies: -Define abbreviations and acronyms

Terminology 1. Police Goal: Provide the Telecommunicator with a basic understanding of police terminology Competencies: -Describe police agencies/services -Define police terminology -Identify local agencies and jurisdictional boundaries 2. Fire Goal: Provide the Telecommunicator with a basic understanding of fire terminology. Competencies: -Describe fire service agencies/services -Define fire terminology -Identify local agency and jurisdictional boundaries -Explain elements of an initial arrival report -Define fire fighting exposure -Describe five response levels -Describe hazardous materials response levels -Automatic aid -Explain use of medical pre-arrival cards -Describe relationship of weather to fire operations 5. Computer Technology

Goal: Provide a general overview of computer technologies used by telecommunication centers. Competencies: -Explain the basics of various computer systems -Define the difference between computer aided and manual systems

Keyboarding

Goal: Achieve an accurate net typing speed a minimum of 45 WPM. Competencies: -use numeric keys accurately -enter call for service -participate in daily lab activities

6. Cultural Diversity Goal: Provide an appreciation of various cultures

7. Dealing with Difficult People

Goal: Provide skills necessary to deal with difficult calls Competencies: -identify different types of callers -demonstrate how to respond to each type of caller

8. Violent Environment

Goal: Provide an overview of violence in the workplace. Competencies: -identify the indicators of potential violence -describe possible methods for reporting potential violence situations9. Crisis Intervention Goal: Provide knowledge of Referral Services

Competencies: -Define the difference between referral and non-referral calls -Describe functions of typical referral agencies Suicide and Despondent Callers

Goal: provide skills necessary to identify suicide and despondent callers.

Competencies: -identify techniques for handling suicidal / despondent callers -recognize a suicidal / despondent caller -practice handling suicidal / despondent calls -recognize distinctions between age and gender relative to suicide.

10. Outside Agency Referrals

Goal: Provide an awareness of other agency services to use referrals Competencies: -Review various referral agencies -Describe difference between mutual and automatic aid

11. Stress Management/Recognition

Goal: Provide an overview of what stressors the telecommunicator can expect, their sources, how to identify signs of overstress in themselves and coworkers, coping and prevention mechanisms, keys to the promotion of a healthful work style and resources for assistance.

Competencies: -Describe reactions to change -Describe sources of telecommunicator job satisfaction -Describe physical symptoms of cumulative overstress - Describe professional performance symptoms of cumulative overstress - Describe ways to promote physical fitness and health - Describe difference between cumulative stress and traumatic or critical incident stress - Describe sources for help in dealing with critical incident or cumulative stress - Describe ways to promote supportive work environment - Explain the employee assistance program - Explain the peer counseling program - Explain the importance of debriefing after a critical incident

12. Critical Incidents Goal: Provide the telecommunicator with an understanding of what a ‘critical incident’ is and knowledge of the most common ‘critical incidents’

Competencies: -Explain what a critical incident is -Explain the elements involved in critical incidents A. MCI- Multi Casualty Incident B. Bomb related incidents C. Natural disasters Flood Earthquake Officer involved shootings Hostage / barricaded subjects -Identify resources/agencies required to handle incidents -Demonstrate how to activate appropriate emergency action plans

13. Civil Liabilities Goal: Provide the telecommunicator with an understanding of civil liability, and

what can be some to limit exposure. Competencies: -Define civil liability -Define tort claim -Explain types of civil liabilities faced by telecommunicators -Describe areas where telecommunicators expose themselves to liability -Explain the six ways the telecommunicators can protect themselves and their agency from lawsuit -Explain how the communications center can assist in liability protection -Explain telecommunicator’s role in citizen’s safety -Describe courtroom testimony-preparation

14. Nevada Law Goal: Provide telecommunicator with an overview of the most commonly encountered criminal statutes, the differences between criminal / civil matters, the elements of most common criminal offenses. Competencies: -Explain differences between criminal/civil matters -Explain differences between grand/petty theft/larceny - Burglary - Theft - Fraud - Forgery - Rape / Statutory - Forcible - Sexual assault - Battery - Battery15. Juvenile Law

Goal: Develop the necessary knowledge of various concepts concerning juvenile law, as it relates to telecommunications employees

Competencies: - Identify the minimum age to purchase alcoholic liquor/tobacco products - Explain all resources available for handling juvenile offenders/victims - Discuss confidentiality of juvenile law - Explain child in need of supervision - Explain run-away - Explain curfew

16. Officer/Firefighter Safety Concerns

Goal: the student will develop an understanding and recognize the importance of officer/firefighter safety.

Competencies: - Demonstrate the ability to recognize ‘red flag’ during call taking - Describe the relevance of location, time of day, and day of week as it relates to officer safety - Describe appropriate actions to be taken based on situation - Explain incidences that necessitates restricted radio frequency usage - Explain status/welfare checks

17. EMD Overview A. CPR B. First Aid18. Fire Department Overview

A. Hazmat Overview B. Incident Command System Goal: Introduce the telecommunicator to the Incident Command System (ICS), how it works, what the major functional areas are, and how it is used by the public safety agencies. Competencies: - Define the purpose of the Incident Command System - Define major functional areas of the ICS - Describe command staff functions - Define terminology specific to the ICS

19. Map Exercises

Goal: Provide the skills necessary to interpret various map types and how to utilize the information presented on them.

Competencies: -locate the legend on a map -locate the scale on a map -explain how to determine if the emergency is located within the jurisdiction of your agency -explain how to determine the correct law enforcement unit to dispatch to the incident

-explain how to use a fire management zone/run map to determine which fire unit to send to the incident. -explain procedures to determine the correct public safety agency which handles the highway jurisdiction dependent on incident -explain how to use Township Range and Section (TRS) map to determine

the location of an incident

20. Radio Techniques

Goal: Obtain a basic understanding of radio equipment and radio broadcast techniques Competencies: - Explain ‘skip’ - Explain ‘repeater’ - Explain ‘clipping’ - Identify types of radios used by public safety agencies - Identify how long a telecommunicator should transmit before releasing the transmitter switch - Describe the three steps taken before transmitting on the radio - Explain speed/cadence/enunciation - Explain the ABC’s of radio dispatching - Explain the acronym symbols followed when giving a vehicle description over the radio - Explain the format used when giving a physical description over the radio - Explain the different alert tones - Describe proper radio etiquette to include FCC regulations21. Simulation Goal: Introduce the telecommunicator student to situational experiences in actual call-taking which includes calls for service from persons with poor command of English, psychological impairment, severe stress, and overall poor communication ability. Competencies: - Perform actual call-taking verbal response in 30-60 seconds - Perform actual critical information recording by handwritten notes and computer entry - Explain critical information required in each simulation if subject could respond -Explain appropriate tone/modulation/volume of voice for each stimulus22. Internship Goal: Under supervision of a communications officer the trainee will experience actual call taking in a dispatch center and experience as to the duties of a dispatcher. The trainee shall be assigned to a dispatch center for 32 hours. Selected personnel will make this a valid observational experience as to the duties of a dispatcher. The ride-a-long shall be a minimum of one eight hour shift in a participating jurisdictional location with law enforcement and four hours with the fire department.

TABLE OF CONTENTS

1. SIX W’s OF COMPLAINT TAKING

2. ACRONYMS / ABBREVIATIONS

3. COLOR CODE ABBREVIATIONS

4. STATE ABBREVIATIONS

5. PHONETIC ALPHABET

6. SPELLING LIST TEST 1 TEST 2 TEST 3 TEST 4 TEST 5 TEST 6 TEST 7

7. 10-CODES

ACRONYMS/ABBREVIATIONS

ADW: Assault with Deadly WeaponAKA: Also Known AsALS: Advanced Life Support

ATL: Attempt To LocateAMA/AFA/J: Asian Male/Female Adult/JuvenileBATF: Bureau of Alcohol Tobacco and FirearmsBLS: Basic Life SupportBMA/BFA/J: Black Male/Female Adult/JuvenileBOLO: Be On Look OutCAD: Computer Aided DispatchCCW: Carry Concealed WeaponCDF: California Division of ForestryCHP: California Highway PatrolCLETS: Calif. Law Enforcement Telecommunications SystemCPC: Civil Protective CustodyCTO: Communications Training OfficerCYMBLS: Color, Year, Make/Model, Body Style, License, StateDEA: Drug Enforcement AdministrationDL: Drivers LicenseDOB: Date of BirthDOE: Date of EmancipationDOT: Direction of TravelDRE: Drug Recognition ExpertDUI: Driving Under the InfluenceDWI: Driving While IntoxicatedE/B: East BoundELT: Emergency Locator TransponderFBI: Federal Bureau of InvestigationFI: Field InterviewFST: Field Sobriety TestFTO: Field Training OfficerGTA: Grand Theft AutoHBD: Has Been DrinkingHMA/HFA/J: Hispanic Male/Female Adult/JuvenileH&R: Hit and Run

HT: Handy Talkie/Portable RadioICS: Incident Command SystemIFO: In Front OfILS: Intermediate Life SupportIMA/IFA/J: Indian Male/Female Adult/Juvenile

INS: Immigration and Naturalization ServiceIP: In ProgressJO: Just OccurredJPO: Juvenile Parole/Probation OfficerJUV: JuvenileLIC: LicenseLIS: License StateLIY: License YearLIT: License TypeLKA: Last Known AddressLS: Last SeenLSW: Last Seen WearingMCI: Multi-Casualty IncidentMP: Missing PersonN/B: North BoundNCIC: National Crime Information CenterNCJIS: Nevada Criminal Justice Information SystemNDF: Nevada Division of ForestryNDL: Nevada Drivers LicenseNDOT: Nevada Department of TransportationNFD: No Further DescriptionNFI: No Further InformationNHP: Nevada Highway PatrolNLETS: National Law Enforcement Telecommunications SystemOLN: Operators License Number (Drivers License Number)PBT: Portable Breath TestPO: Parole/Probation OfficerPOB: Place of BirthPOE: Point of EntryRJ: Runaway JuvenileRP: Reporting PartySAS: Solved At SceneS/B: South BoundSER: Serial NumberSITREP: Situation ReportSMT: Scars, Marks, TattoosSOB: Shortness of BreathSOC: Social Security NumberSSN: Social Security NumberTA: Traffic Accident

TC: Traffic CollisionTDD: Telephonic Device for the DeafTRO: Temporary Restraining OrderTT: TeletypeYOA: Years of AgeYOB: Year of Birth

COLOR CODE ABBREVIATIONS

Aluminum/Silver SILGreen, Light LGRAmethyst AMEGray GRYBeige BGELavender LAVBlack BLKMaroon/Burgundy MARBlue BLUMauve MVEBlue, Dark DBLMulti-Colored MUL/COLBlue, Light LBLOrange ORGBurgundy MARPink PNKBronze BRZPurple PLEBrown BRORed REDCamouflage CAMSilver /Aluminum SILChrome/Stainless Steel COMTan TANCopper CPRTaupe TPECream / Ivory CRMTeal TEAGold GLDTurquoise TRQGreen GRNWhite WHIGreen, Dark DGRYellow YEL

STATE ABBREVIATIONS

AL ALABAMAAK ALASKA

AR ARKANSASAZ ARIZONACA CALIFORNIACO COLORADOCT CONNECTICUTDC DIST OF COLUMBIADE DELAWAREFL FLORIDAGA GEORGIAHI HAWAIIID IDAHOIL ILLINOISIN INDIANAIA IOWAKS KANSASKY KENTUCKYLA LOUISIANAME MAINEMD MARYLANDMA MASSACHUSETTSMI MICHIGANMN MINNESOTAMS MISSISSIPPIMO MISSOURIMT MONTANANE NEBRASKANV NEVADANJ NEW JERSEYNM NEW MEXICONH NEW HAMPSHIRENY NEW YORKNC NORTH CAROLINAND NORTH DAKOTAOH OHIOOK OKLAHOMAOR OREGONPA PENNSYLVANIARI RHODE ISLANDSC SOUTH CAROLINASD SOUTH DAKOTA

TN TENNESSEETX TEXASUT UTAHVT VERMONTVA VIRGINIAWA WASHINGTONWV WEST VIRGINIAWI WISCONSINWY WYOMING

PHONETIC ALPHABET

A - ADAM

B – BOY

C – CHARLES

D – DAVID

E – EDWARD

F – FRANK

G – GEORGE

H – HENRY

I – IDA

J – JOHN

K – KING

L -- LINCOLN

M – MARY

N – NORA

O – OCEAN

P – PAUL

Q – QUEEN

R – ROBERT

S – SAM

T – TOM

U – UNION

V – VICTOR

W – WILLIAM

X – X-RAY

Y – YELLOW

Z - ZEBRA

SPELLING TEST #1

1. Abandon2. Abduction3. Abortion4. Barbiturate5. Battery6. Believed7. Cafeteria8. Caliber9. Carburetor10. Damaged11. Debt12. Decreased13. Embezzlement14. Employee15. Entrance16. Facility17. Familiar18. Garage19. Gauge20. Habitually21. Handkerchief22. Illegal23. Illicit24. Illiterate25. Imagined

SPELLING TEST # 2

1. Jealous2. Jeopardize3. Judgment4. Juvenile5. Laboratory6. Laborer7. Magazine8. Magistrate9. Maintained10. Natural11. Narcotics12. Nauseous13. Obscene14. Occasion15. Occasionally16. Parallel17. Paraphernalia18. Parole19. Partial20. Rapport21. Realized22. Receipt23. Recipient24. Scene25. Scissors

SPELLING TEST #3

1. Secretary2. Sedative3. Seizure4. Separate5. Omitted6. Opportunity7. Organized8. Overt9. Tenant10. Thorough11. Through12. Trauma13. Typical14. Unconscious15. Vehicle16. Vertical17. Victim18. Violation19. Visible20. Vomit21. Waive22. Witnessed23. Writing24. Written 25. Yielded

SPELLING TEST #4

1. Patrolman2. Detective3. Sergeant4. Lieutenant5. Captain6. Commander7. Deputy Chief8. Undersheriff9. Sheriff10. Pursued11. Pursuit12. Quantity13. Quarrel14. Subsequent15. Succeed16. Sufficient17. Suicide18. Suite19. Surveillance20 Suspect21. Abrasion22. Accepted23. Access24. Beverage25. Bicycle

SPELLING TEST #5

1. Accessible2. Accessory3. Boisterous4. Bribery5. Bruised6. Ceiling7. Characteristic8. Choose9. Cigar10. Deceived11. Decision12. Defecated13. Epileptic14. Equipment15. Fatal16. Fictitious17. Gradually18. Guarantee19. Heard20. Height21. Immediately22. Inadequately23. Incidentally24. Khaki25. Kidnap

SPELLING TEST # 6

1. Accidentally2. Acknowledged3. Acquired4. Bureau5. Burglary6. Business7. Contusion8. Cooperative9. Coroner10. Defendant11. Definite12. Delinquent13. Evidence14. Exaggerated15. Examined16. Fight17. Forcible18. Foreign19. Guided20. Guilty21. Hemorrhage22. Heroin23. Independent24. Indicating25. Kidnapped

SPELLING TEST #7

1. Laceration2. Language3. Maintenance4. Malicious5. Necessary6. Neighborhood7. Occupation8. Instead9. Participated10. Particularly11. Recognized12. Reference13. Sergeant14. Severed15. Address16. Admissible17. Corpus Delicti18. Department19. Defendant20. Deployed21 Exceeded22. Excessive23. Forfeit24. Forgery25. Guitar

10-CODE (Carson City)

10-1 Unable To Copy10-2 Copy Loud and Clear10-4 Acknowledgment10-5 Relay Information10-6 Busy10-7 Out Of Service10-8 In Service10-9 Repeat10-10 Fight10-11 Animal10-12 Stand By10-13 Road Conditions10-14 Prowler10-15 Civil Problem10-16 Family Disturbance10-17 Meet the Complainant (Take Report)10-19 Return To __________10-20 Location10-21 Telephone___________10-22 Disregard10-23 On Scene10-24 Assignment Completed10-25 Meet With _____________10-27 Driver’s License Information10-28 Registration Information10-29 Want Information (Warrant Info Etc...)10-32 Gun10-36 Correct Time10-37 Suspicious Person & Vehicle10-41 Beginning Tour of Duty10-42 Ending Tour of Duty10-43 Departmental Information

10-44 Permission to Leave Patrol/Beat/Area10-45 Dead Animal10-46 Stalled Vehicle10-50 Accident10-51 Tow Truck10-52 Ambulance10-55 Intoxicated Driver10-56 Intoxicated Pedestrian10-57 Hit and Run10-60 In The Area10-63 Prepare To Copy10-67 Ready to Copy10-70 Fire10-76 En Route10-77 Estimated Time of Arrival10-78 Officer Needs Code 3 Assistance10-79 Notify Coroner10-82 Premise Check10-89 Bomb Threat10-90 Alarm10-96 Mental Subject10-97 Confidential Information10-99 Wanted Information

CODE 1 SEND A COVER UNIT CODE 2CODE 2 LIGHTS ONLY OPERATIONCODE 3 RED LIGHTS AND SIREN IN OPERATIONCODE 4 NO FURTHER ASSISTANCE NEEDEDCODE 5 SURVEILLANCE IN THE AREA- ALL OTHER UNITS REMAIN OUT OF THE AREA EXCEPT FOR EMERGENCY CALLS.CODE 7 LUNCH / DINNER BREAKCODE 50 DEAD BODYSIGNAL C COFFEE BREAKJ1 CITIZEN (X INDICATES FEMALE)J2 PERSONNELJ3 PRISONER (X INDICATES FEMALE)J4 PAPER AND PROPERTY