Do you have a plan?Do you have a plan?

Should day to day events dictate your Should day to day events dictate your businessbusiness’’ destiny ? destiny ?

And what if something like food poisoning And what if something like food poisoning didndidn’’t happen only to others, and tarnished t happen only to others, and tarnished your good reputation ?your good reputation ?

Look at the next tile; what are your thoughts Look at the next tile; what are your thoughts on the subject ?on the subject ?

Rats found in N.Y. City restaurantRats found in N.Y. City restaurant -- -- filmed by a passerby, the images are rapidly published to the filmed by a passerby, the images are rapidly published to the

Internet and generate undesired visibility;Internet and generate undesired visibility;…… and negative and negative advertising ! advertising ! ----

What impact do you believe this authentic situation may have What impact do you believe this authentic situation may have had on this particular restaurant. What impact would it have had on this particular restaurant. What impact would it have

on yours? There are so many more other examples ( N.Y. Feb. on yours? There are so many more other examples ( N.Y. Feb. 2007) 2007) …… , ,

Of all food poisoning cases reported in North America, Of all food poisoning cases reported in North America, almost half are restaurant/hospitality born.almost half are restaurant/hospitality born.

In the vast majority of cases, it is due to In the vast majority of cases, it is due to improper handling of food stuffs and improper handling of food stuffs and

could be avoided.could be avoided.

It is wise to think of this issue becauseIt is wise to think of this issue because……

Is there a management tool to help Is there a management tool to help control your workplace environment control your workplace environment ??

Costs associated with food poisoning are ever growing.Costs associated with food poisoning are ever growing. Billions are spent each year by different public agencies Billions are spent each year by different public agencies

to control the risks associated to food handling.to control the risks associated to food handling. It is an International issue with International It is an International issue with International

implications.implications. Legislations are borne of multiple ministries / Legislations are borne of multiple ministries /

departments; local, provincial/state, federal agencies. departments; local, provincial/state, federal agencies. Specific handling requirements are already enforced Specific handling requirements are already enforced

and supervised (mandatory training).and supervised (mandatory training). It is It is YourYour responsibility to manage adequately. responsibility to manage adequately. Deficient handling techniques and ignorance of existing Deficient handling techniques and ignorance of existing

legislation will only result in heftier legislation in the legislation will only result in heftier legislation in the future.future.

Quality Assurance Quality Assurance throughthrough……

ACCEPTACCEPT©©

Quality Assurance SystemQuality Assurance System

ACCEPTACCEPT

Analysis,Analysis, Continuous Control and Continuous Control and Elimination of Poor Techniques,Elimination of Poor Techniques, Allows for pro active management of Allows for pro active management of

resources.resources. This system is inspired by an This system is inspired by an

international protocol and, international protocol and, ……Is inclusive.Is inclusive.

Analysis, Continuous Control Analysis, Continuous Control and Elimination of Poor and Elimination of Poor

TechniquesTechniques

The ACCEPT system is a multi functional and The ACCEPT system is a multi functional and multi purpose tool to help manage risks multi purpose tool to help manage risks associated to bad handling techniques, whilst associated to bad handling techniques, whilst standardizing your operations.standardizing your operations.

Once your ACCEPT plan is drafted and Once your ACCEPT plan is drafted and implemented,implemented,

Modules can be incorporated to the plan for: Modules can be incorporated to the plan for: *Workplace safety measures, *Environment, *Workplace safety measures, *Environment, *Discrimination and harassment, *Service *Discrimination and harassment, *Service protocols, *Standardization protocols, protocols, *Standardization protocols, ……

A Unifying systemA Unifying system…… The ACCEPT structure enables, in a non intrusive The ACCEPT structure enables, in a non intrusive

manner the assimilation and management of most manner the assimilation and management of most governmental programs: existing or to come.governmental programs: existing or to come.

You (the operator) build a personal plan according to You (the operator) build a personal plan according to the needs and infrastructures of the operation. It is the needs and infrastructures of the operation. It is yours; it belongs to you ! yours; it belongs to you !

It is an invaluable reference asset for any type business It is an invaluable reference asset for any type business level desiring to tackle quality control issueslevel desiring to tackle quality control issues……..

Auditable if required. Auditable if required. Operational requirements make the system Operational requirements make the system

virtually self-managed.virtually self-managed. It is ConfidentialIt is Confidential And Recognizable.And Recognizable.

An adaptable structureAn adaptable structure

User-friendly interactionUser-friendly interaction

ACCEPT table and operational ACCEPT table and operational issuesissues

Coaching and TrainingCoaching and Training ACCEPT training (coaching) availableACCEPT training (coaching) available…… as as

membership in a shared and secure workspace membership in a shared and secure workspace oror on a hourly basis (in-house).on a hourly basis (in-house).

ACCEPT materials to print (and/or templates) ACCEPT materials to print (and/or templates) available on a available on a securesecure SharePoint Environment. SharePoint Environment.

Work at your own pace; coaching packages Work at your own pace; coaching packages available.available.

Additional training available for additional Additional training available for additional modules. modules.

ESL-FSL training available for tourism industry. ESL-FSL training available for tourism industry. Auditor training for qualified postulants.Auditor training for qualified postulants.

ACCEPTtable Modules and additional servicesACCEPTtable Modules and additional services

The ACCEPTtable modules are a group of three The ACCEPTtable modules are a group of three PowerPoint™ presentations specifically designed for the PowerPoint™ presentations specifically designed for the F&B industry. Other modules, available separately can be F&B industry. Other modules, available separately can be incorporated to your plan when desired. incorporated to your plan when desired.

ACCEPTtable can help you build and manage an efficient ACCEPTtable can help you build and manage an efficient and personalized Quality Assurance program. and personalized Quality Assurance program.

Development , elaboration and implementation are based Development , elaboration and implementation are based on your operation’s goals, needs and / or size of the on your operation’s goals, needs and / or size of the business. business.

Other services: Stocktaking services. Product ID and logisticOther services: Stocktaking services. Product ID and logistic Translation and proofing services available separately Translation and proofing services available separately

(English-French/ French-English)(English-French/ French-English)…… before menus and flyers before menus and flyers are printedare printed……

Video evaluation of work techniques and operations.Video evaluation of work techniques and operations.

Your ACCEPTYour ACCEPT©© consultant will be happy to consultant will be happy to answer any question you may have:answer any question you may have:

clementpaquette@accepttable.onmicrosoft.comSecure Web site: Secure Web site: http://accepttable.sharepoint.com

Clement PaquetteClement PaquetteFederal food inspector, retiredFederal food inspector, retired

All rights reserved All rights reserved ©© Cl Cléément Paquette, consultants 2004-2012ment Paquette, consultants 2004-2012