DIN EN 17007 E 2016-07 · Š (i7 act6) remaining corrective maintenance tasks on critical items Š (i8 act4) tasks pending completion Š (i9 act2) estimated maintenance time and actual

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Undesirable events, causes, effects, criticality

ofevents,occurrenceofevents

General documentation, technical

documentation (list of the items to be

maintained, operating constraints,

maintenance documents of manufacturers /

OEMs/maintenanceproviders)

Itemhistory,maintenancehistory

Initialmaintenanceplans

Preventivemaintenanceplans

Requiredimprovementsofitems

Required improvements of procedures

(operation,maintenance)

To be completed by the organization in order to

answerthequestions:

whoisrealizingtheprocess?

whoisthecustomeroftheprocess?

PRV.1OPT.2DOC.6ENG.9ACT.1ACT.2

OPT.3.

(i1prv2)equipmentcoveredbyamaintenanceplan

(i2prv2)maintenanceplansrevisedorcreatedperyear

(i3prv2)dateofthelastversionofthemaintenanceplan

(i4prv2)recommendationsmadetoimprovetheequipment(financialimpact)

(i5prv2)non-detectedfailures(althoughCBMisapplied)inrelationtototalnumberoffaults

(i6prv2)non-detectedfailuresbecauseoflackofCBM(althoughavailable)

Themaintenanceplanshallberevisedbasedonthenumberofcorrectiveoperations,themodifications

madeoraccordingtoadefinedtimetable.

SeeFigure6.

ACTisapartofPRVandCORprocesseswhichcontainthefollowingsub-processes:

ACT.1:Ranktheevents

ACT.2:Prepareforthetasks;

ACT.3:Organizethetasks;

ACT.4:Schedulethetasks;

ACT.5:Beginthescheduledtasks;

ACT.6:Performthemaintenancetasks;

ACT.7:Finishthetasks.

The events to deal with in the short or medium term with corrective or preventive maintenance

(potentialoractualfailures)areprioritizedaccordingtotheirimportanceandrealizationconstraints.A

rankedlistofeventsisestablishedandupdatedcontinuously.

1. Gathertheeventstobeconsideredinthenextgiventimeperiod(correctivemaintenanceactions,

preventivemaintenanceactions)anddatanecessaryforestablishingpriorities(severityofactualor

potentialfailures,variousconstraints(operating,environment,resources,etc.))

2. Analysetheeventstodealwithandrankthembypriority

3. Establishafirstscheduleforcorrectiveandpreventivemaintenance

PreventivemaintenancePlans(PRV.2)

Undesirableeffectrecentlydetected

Shortandmediumtermconstraints

Selectedeventsforfaultdiagnosis

Drafttimeplan


answerthequestions:



PRV.2ACT.3COR.1

(i1act1)eventstobefixedinthenextgivenperiodoftime

(i2act1)criteriaforranking

Preparethemaintenanceinformationneededtosafelycompleteamaintenancetask.

1. Prioritizetheactionstobeprepared.

2. Considertheenvironmentoftheitemonwhichmaintenanceisbeingperformed.Takeintoaccount

the analysis of the risks posed by the task for individuals, the items and the environment and

determinewaystoprotectindividualsandtheitems.

3. Write, update or provide access to the maintenance procedures (describe the actions to be

performed,definethenecessaryresources,estimatethedurationandworkload).

PreventiveMaintenanceplans(PRV.2)

Diagnosisoftheundesirableevent(COR.1)

Files from manufacturers and engineering

(sparepartslist,etc.)


documentation (including safety rules,

maintenanceprocedures,etc.)(DOC.6)

Item history, maintenance history, best

practices(OPT.2)

Analysisofmaintenance-relatedrisks(HSE.4)

Listoftoolsandsupportequipment(TOL.1)

maintenance procedures (estimated time of

each task, workload, safety procedures,

referencevaluesofcharacteristicparameters

oftheitemforrequalificationtests,etc.),

workorders,

list of identified tools (individual and

collectivetools,handlingequipment,etc.),

Necessaryhumanresources,

list of spare parts needed for preventive

maintenancetasks.


answerthequestions:



ACT.3-COR.1DOC.6HSE.2HSE.4OPT.2

PRV.2TOL.1SER.2SPP.2

(i1act2)estimatedmaintenancetimeandactualmaintenancetime

(i2act2)sparepartsplannedandsparepartsused

(i3act2)correctiveandpreventivemaintenancetasksperformedwithoutmaintenanceprocedure

(i4act2)revisionofthemaintenanceprocedures

(i5act2)tasksnotdoneaccordingtothepreparationoftasks

Theprocessmaybeimpactedbyinadequaciesrelatedto:

Availabilityofthevariousdocuments

Thequalityofthedocumentsmadeavailable

Theavailabilityofresourcesandskills

Thecomplete,detailedmaintenancerecord

Organizethetimelineoftheplannedtasksbasedonthesequencingconstraintsandconstraintsrelated

torequiredresources(material,human,etc.)inordertocreateaschedulethattakesintoaccountany

uncertaintiesthatmayarise.

1. Review information regarding maintenance constraints and uncertainties (related to resources,

staff,etc.).

2. Reviewinformationregardingtheuseoftheitem.

3. Reviewinformationregardingotherrequestsformaintenanceontheitem.

4. Puttheoperationsinchronologicalordertotakeintoaccountallconstraintsanduncertainties.

Maintenance constraints for performing

maintenanceontheitems,generalconstraints

relatedtomaintenanceactionsontheitems

Drafttimeplan(ACT.1)

Maintenance procedures, work orders,

neededresources(ACT.2)

Updated Maintenance procedures, order of

thetasks


answerthequestions:



ACT.1ACT.2ACT.4-ACT.5

Knowthemaintenanceconstraintsforcarryingouttheactivities.

Knowthegeneralconstraintsforusingtheitems.

(i1act3)tasksorganized

(i2act3)taskstobeorganized

(i3act3)tasksnotdoneaccordingtotheorganizationoftasks

Thisorganizationisbasedonbestpracticesandresourcemanagement(transport,consumables,stocks,

use of tools, etc.), the limited capacity of human and material resources, management of critical

resourcesandmanagementofresourcesthatwillbeusedmosteffectively.

Uncertaintiescanbebettertakenintoaccountthroughaprojectriskanalysis.

Preparetheprovisionalschedule(startdate,enddate)ofthetasks.

Reviewinformationregardingconstraintsrelatedtotheuseoftheitems.

Review information regarding constraints and uncertainties related to timeframes and internal and

externalresources.

Schedulethetasksbasedontheorderandconstraints.

Updated Maintenance procedures, order of

thetasks(ACT.3)

Constraints related to performing the tasks,

constraints related to timeframes, resources,

internalandexternalstaff

Updated Maintenance procedures, dates and

periodsofthetasks,workload

Necessarymanpowerandservices

Toolsneededformaintenance

Items (spare parts, materials) needed for

maintenance


answerthequestions:



ACT.3ACT.5ACT.7RES.4TOL.4SER.4

SPP.8

Constraintsrelatedtotimeframes,resources,internalandexternalstaff(numberandqualification)

Constraintsrelatedtoperformingthetask

(i1act4)taskspendingscheduling

(i2act4)tasksdelayedinrelationtotherequest

(i3act4)backlogofpreventivemaintenanceworkorders

(i4act4)plannedtimescheduleandrealizationtimeofthetasks

The schedule aims to ensure the optimal scheduling of the start of each task based on its expected

duration.Itallowsthevarioustaskstobesequenced.

Startthetasksbyassigningthecorrespondingactionstothenecessaryindividualswhoarecompetent

andavailableontheplanneddateofthetasks.

Designate themaintenancepersonnel foreachscheduled taskwhoarecompetentandhave theright

qualification.

Manageuncertainties(maintenanceconstraints,resources,staff).

Startthetask.

Immediateconstraints(relatedtotimeframes,

resources)

Updated Maintenance procedures, dates and

periodsofthetasks,workload(ACT.4)

Qualified internal (RES.4) and external

(SER.8)manpower

Updated Maintenance procedures (resources

availableatthetime,etc.)

Designationofmaintenancepersonnel

Current uncertainties preventing the start of

thetask


answerthequestions:



ACT.3ACT.4-ACT.6RES.4SER.4

Theserviceprovidershallprovidethenamesoftheexternalstaff.

(i1act5)tasksbegunatthespecifiedtime

Restore the item to the required state. This restoration may be carried out either as a preventive

measureorafterafaultisdetected.

1. Ensurethesafetyoftheitemsandindividuals(restrictuseoftheitemsandaccesspoints,provide

personalandcollectiveprotectivedevices).

2. Conductasafetyinspection.

3. Implementthemeansrequiredtoperformthetask(sitepreparation).

4. Followthepredeterminedmaintenanceprocedures.

5. Check that themaintenance task has been completed and remove the restrictions related to the

itemsandaccesspoints.

6. Checktheproperoperationoftheiteminitsfunctionalenvironment.

7. Determinetheactionstobetakentohandledeviations(infunctioning,inprocedure,supports,etc.)

Items to maintained (made available for

maintenance)

Updated Maintenance procedures (including

possible diagnoses, technical documents,

reference values of the characteristic

parameters of the item, etc.), designated

maintenancepersonnel(ACT.5)

Logistic support tools and equipment for

maintenance(TOL.4)

Sparepartsformaintenance(SPP.8)

Completedmaintenancemanual(INT.4)

Iteminafunctionalstate,qualified


answerthequestions:



ACT.5ACT.7TOL.4.SPP.8

Provisionoftheitembasedontheproposedschedule

Safemaintenanceenvironment

Minimumitemdowntime

(i1act6)actualactivemaintenancetimepertask

(i2act6)actuallogisticandadministrativedelaypertask

(i3act6)actualdowntimeduetomaintenancepertask

(i4act6)unplannedoutagesfollowingpreventivemaintenancetasks

(i5act6)repeatedtasks(inadequatemaintenancequality)

(i6act6)actualmanhourspertasks

(i7act6)remainingcorrectivemaintenancetasksoncriticalitems

(i8act4)taskspendingcompletion

(i9act2)estimatedmaintenancetimeandactualmaintenancetime

Theitemshallbemadeavailableformaintenancebytheuserbasedontheproposedschedule.

ThediagnosisisperformedpreviouslyintheCOR.1sub-process.

Ensurethattheitemonwhichmaintenanceisbeingperformedandalltheitemsreturnedtotheuser

afterthetaskarecapableofperformingtheirrequiredfunctionandcanbemadeavailablefortheuser.

Finalisethetaskbyrestoringthemaintenancearea,returningtheitemtotheuserandcompilingthe

feedback.

1. Acceptanceofthetask.

2. Restorethemaintenanceareaandreturnthetools.

3. Returntheitemtotheuser.

4. Collectinformationandeventsthatconstitutereport.

Iteminfunctionalstate,qualified(ACT.6)

Iteminasafestateandavailablefortheuser

Sparepartsreturnedtostock(SPP.5)

Replaceditems(SPP.9)

Return of the support tools and equipment

aftermaintenance(TOL.3)

Acceptance report (finished operation)

(ACT.3)

Maintenance report and internal feedback

information(DTA.1)

Internal and external human resources freed

up(RES.4,SER.4)


answerthequestions:



ACT.4 ACT.6 DTA.1RES.4 SER.4 SPP.5

SPP.9TOL.3

(i1int6)reportsonmaintenancetasks

(i2int6)Timebetweentheendofthetaskandthereturnoftheitemtotheoperator

SeeFigure7.

ThePRVandCORprocessessharetheworkontheitemstobemaintainedprocess

Part2/2oftheCORprocessispresentedinFigure6

TheCORandPRVprocessessharecommonsub-processgroupedintotheprocessACT:Actonitemsto

maintain(see5.4andFigure6).

Thepurposeoftheprocessistodetectanyfaults,locatethemandidentifytheprimarycause(s).

1. Identifytheitemaffectedbytheundesirableeventanditsenvironment.

2. Identifytheeffectsoftheundesirableeventontheitemanditsenvironment.

3. Locateandidentifythecausesofprobablefailures(eventsand/ordegradationmechanisms).

4. Lookforapossiblerecurrenceofthefailure.

5. Lookfortheprimarycausesofthefailures(establishthecausalchain).

Undesirableeventdetected

Selectedeventsfordiagnosis(ACT.1)

FilesfromManufacturersandengineering

Operational objectives, direction, choices

(methodsfordiagnosingeventsthathave

occurred)(MAN.1)


documentation(DOC.6)

Itemhistory,maintenancehistory(OPT.2)

Diagnosis of the undesirable event (primary

causes,causalchain,etc.)

Requireditemimprovements

Requiredproceduresimprovements


answerthequestions:



ACT.1ACT.2DOC.6MAN.1-OPT.2OPT.3

Operationprocess

Thisprocesscangeneratesnumerousrisksforindividuals(presenceofenergies,etc.).

(i1cor1)faultdiagnosistime

(i2cor1)failuresconsideredrepetitiveinthecontext(incorrectrootcauseanalysis)

(i3cor1)unnecessaryworkorders

(I4cor1)repetitivefailureswithoutrootcauseanalysis

(I5cor1)diagnosticsworkorders

Thisprocessrequiresspecificknow-how.RootCauseAnalysisisamethodtocarryoutthisdiagnosis.

SeeFigure8.

Thepurposeofthisprocessistodefine,monitororrealizeandvalidateimprovementsoftheitemwhen

improvement is a better solution than preventive or corrective actions to manage failures or their

consequences.The item is improved in termsof reliability and/ormaintainability and/or safety at a

convenientcost.Itdefinestheinitialreliability,maintainabilityandmaintenancesupportrequirements.

Initialmaintenanceplans,themaintenanceproviders'relatedskillsandthevariouslogisticalresources

(hardware, documentation, spare parts, etc.) needed to implement the maintenance plan on the

improveditemarealsodefined.

Thedataneededtoanalyseitemimprovementsiscollectedsothatitcanbetakenintoaccountwhen

specificationsaredrafted.

Evaluate,modify,andallocatereliability,maintainability,safetyandlogisticsupportrequirements for

itemimprovementssothattheycanbeintegratedintothespecifications.Theserequirementscould

be obtained, as an example, through an analysis of the planned preventive and corrective

maintenanceactions.

Definetheexpectedcriteria,acceptancelimitsandflexibilityandestablishthedraftingofspecifications.

Tenderdocuments that include the specificationscreatedby thecompany'svarious stakeholdersare

senttotheselectedinternalorexternalsuppliers.

Theresponsesto invitationstotenderconcerning itemimprovementsareanalysedbythecompany's

stakeholders,particularlyasregardsaspectsrelatedtothemaintenancesub-processeswhichmay

influence the choice of solution. The offers define reliability, maintainability, safety and logistic

supportoutcomesandaresupplementedbyaforecastanalysisofthelifecycleimpactsoftheitems

tobepurchased.Skillsandtrainingneedsshouldbetakenintoaccountatthisstep.

Itemimprovementsarerealizedandmonitoredtoensurethatthereliability,maintainability,safetyand

logisticsupportrequirementsaremetwithoutcostoverrunsandwithinthespecifiedtimeframes.

Theconformityofitemimprovementswiththerequirementsindicatedinthespecificationsisverified.

Thisresultsinissuinganoticeofconformitywhichfacilitatestheacceptanceprocedure.

Theinitialpreventivemaintenanceplanrelatedtothenewlyimproveditemsisestablishedaccordingto

the reliability,maintainability, safety and logistic support characteristics based on the supplier's

recommendations and knowledge of the item's environment. The initial maintenance plan is

recordedintheinformationsystem.

The necessary initial logistical resources (spare parts, tools, etc.) are determined by the initial

maintenanceplanandthecompany'sexistingmaterialresources.Theinitiallogisticalresourcesare


Skills and training needs are based on the initial maintenance plan and the skills in place at the

companyandthoseofitssubcontractors.


(MAN.1)

Requiredimprovementoftheitem(OPT.3)

Processeddata(DTA.10)

Budget(MAN.4)

Manufacturer'smaintenanceprocedures,best

design practices for investments,

miscellaneousrelevantinformation

Recommendationsrelatedtomaintenance

Initialmaintenanceplan

Noticeofconformityofthedocumentation

Notice of conformity of the improved item

related to reliability, maintainability and

logisticsupportrequirements

Initiallogisticssupport

Requiredskills


answerthequestions:



DOC.3 - DTA.10MAN.1 -MAN.3 MAN.4

MAN.5-OPT.3PRV.2TOL.1SPP.1

(i1imp)improvementsofitems(number,costs)

(i2eng)latedeliveryofitemimprovements

(i3eng)unavailabilityandcostoverruns

(i4eng)conformityoftheresultofitemimprovements

(i5eng)reliabilityincrease

(i6eng)maintainabilityincrease

(i7eng)safetyincrease

SeeFigure9.

The purpose of this process is to ensure personal health and safety and protect the items and the

environmentduringmaintenancetasks. It thereforeentailsevaluatingtherisksrelatedtothesetasks

and defining measures for preventing and responding to the accidental situations described in the

PreventionandSafetyPlan.

define the scope of action (boundaries, interfaces, environment, operating conditions, time

horizon,stakeholders,defineinternalandexternalcontext,etc.).

identifythemethods,informationsources,regulations,etc.

setupamulti-disciplinaryworkinggrouptocarryouttheriskassessment.

identify hazards: undesirable events and consequences andmaterials that are hazardous to

personalhealthandsafetyandtheenvironment.

issueanopinionontheriskofexposuretothesehazardsforindividualsandtheimpactonthe

environment(observationofworksituations,feedback,etc.).

evaluate risks by describing the likelihood of occurrence, severity, frequency of exposure of

individuals,numberofpeopleaffected,etc.

classifyrisksinordertodiscussprioritiesandhelpplanpreventivemeasures.

identifytechnicalandorganisationalmeasures,

selectandimplementsolutions,

evaluateresidualrisks,

document.

ensurecompliancewithregulations,

developasafetyculturewithinthecompany,

define,calculateandanalyseindicatorstoensureproperriskmanagement,requestanupdate

oftheriskassessment(feedbackontheHSE.1process).

Document.

Laws,decrees,codes,regulations,standards


(MAN.1)

Data,indicators,bestpractices(OPT.5)

Information(DOC.6)

Indicators(DTA.11)

Maintenanceprocedures(ACT.2)

Maintenance contribution to prevention and

safetyplan(MAN.5)

Analysisofmaintenance-relatedrisks(ACT.2)

Raw data from risk monitoring and

assessmentofdata(DTA.1)


answerthequestions:



ACT.2 DOC.6 DTA.1 DTA.11 MAN.1

MAN.5-OPT.5

Theriskevaluationprocessisamulti-disciplinaryprocess.

Theproposal forpreventivemeasuresrequiresthattheriskevaluationbeperformedagaintoensure

thattheriskreductionobjectiveisachievedandthatnootherriskwasproduced.

(i1hse)rateofmaintenance-relatedaccidents

(i2hse)severityofmaintenance-relatedaccidents

(i3hse)medicalcarewithoutinterruptingworktime

(i4hse)rateofnear-accidents

(i5hse)massesorvolumesofwastegeneratedbythemaintenancetask

(i6hse)massesorvolumesofdischargesgeneratedbythemaintenancetask

(i7hse)daysofftakenbymaintenancestaffbecauseofworkaccidentsandwork-relatedillnesses

(i8hse)dayswithoutaccidentsincethelastaccident

(i9hse)taskswithisolationprocedures

(i10hse)coverageofriskassessment

(i11hse)frequencyofriskassessmentupdates

(i12hse)compliancewithpre-definedriskprocedures

SeeFigure10.

Schedule economic planning (short, medium and long-term), based on a defined cycle, for regular

maintenance(expendituresandcostsrelatedtothecompany'soperation)andexceptionalmaintenance

(investments) activities. This process is used to structure budget information, by cost allocation

categories,toensurethatitismonitored,checkedandmanagedovertime.

Cost elements are allocated (internal manpower, external manpower, parts and supplies) by item

(equipment or facility), by type of maintenance (corrective, preventive, improvement) and by

destination(documentation,training,spareparts,Health-Safety-Environment,etc.).

The budget estimate for regular (short-term)maintenance is prepared per item and/or for all items

over several accounting periods. This budget includes common costs allocated to regular

maintenance(headmanagement,buildings,etc.)

Thebudgetestimateforinfrequentorexceptional(mediumandlong-term)tasksispreparedperitem

and/or for all items. This budget includes common costs allocated to exceptional maintenance

(headmanagement,buildings,etc.).

Budgetedandactualexpendituresbyitem,typeanddestinationarecompiledandclassifiedsothatan

effectiveanalysiscanbeperformed.

Deviations between budgeted and actual expenditures are detected, analysed and explained. Any

corrective actions are identified and the results of these analyses are sent to management for

decisions.

Basic cost allocation data (equipment or

facility),engagedandactualcosts(DTA.10)

performance indicators, budgetary feedback

frompreviousyears(DTA.11)

bestpractices(OPT.5)

Operational objectives, directions, choices

(MAN.1)

Gapsandactualbudgets


answerthequestions:



DTA.10DTA.11MAN1MAN.4OPT.5

Theprocessrequiresdataconsistency,availabilityandcollection.

(i1bud)deviationsdetectedduringbudgetmonitoring

(i2bud)analysesfollowingthedeviationsdetected

(i3bud)budgetallocationtomaintenancetypes(preventive,corrective,improvements)

(i4bud)budgetallocationtotheindenturelevelofitems

(i5bud) budget allocation of cost types (labour, materials, fuel/energy, overhead,

transportation/travel,etc.)

(i6bud)frequencyofreporting

SeeFigure11.

Provideallthoseconcerned,attheplaceofuse,withalltheup-to-dateandusabledocumentstheyneed

toprepareforandperformthetasksforwhichtheyareresponsiblewhileoptimisinglogistictimes.

Basedontheorganizationinplace,eachofthepeopleinvolvedwillbeassignedcreationand/orupdate

and/orconsultationrights foreachofthedocumentstheyneedinordertoperformtherequired

actions.

Tobeoperational,documentationshallbe:

classifiedbytypesothatitcanbefoundeasilyandimmediately,

structuredaccordingtoitsusesothatitiseasierformaintenanceproviderstouse.

generaldocumentation(processes,standards,regulations,supplieritemcatalogues,etc.),

item-relatedrecords(lists,technicalrecords,proceduresanddrawings,historicalrecords,etc.),

maintenance procedures (operating rules, maintenance plans, maintenance routing sheets,

procedures,etc.),

documentsneededtoprotecthealth,safetyandtheenvironment(materialandenvironmental

safetydatasheets,etc.).

The quality of a document, regardless of its nature, is directly linked to the updates made to the

referencedocumentationwhenaneditorialrevisionorsubstantivechangeismadetothesubject

matterofthedocument.Theseupdatesshallbemadeinrealtime,orwithinarequiredtimeperiod,

bytheindividualsauthorizedtodoso.

Regardlessofthemediaused,theinformationcontainedinadocumentshallremainaccessibletousers

atalltimes.Referencedocumentsshallbebackedupduringtheentireusefullifeofthedocument,

takingintoaccountchangestothedocumentationmethodsused(computerised,etc.).

Thisentailsspecifyingtheorganization,includingprocedurestobeimplemented,whichallowstheuser

toaccessthedocumentsgeneratedfromtheupdatedreferencedocumentationthathe/sheneedsin

atimelymanner.

Persons responsible, organization of the

documentationfunction(MAN.3)

Initialmaintenanceplans(ENG.9,IMP.9)

Notice of conformity of the documentation

followingimprovements,modificationsornew

work(ENG.8,IMP.8)

Sparepartsdocumentation(SPP.7)

External documents (suppliers, laws,

standards,regulations,etc.)

Miscellaneous data, indicators, best practices

(OPT.5)

Generaldocumentation,

files related to items, maintenance

procedures,mandatoryprocedures

Structure and organization of the

documentationfunction

Structure and classification of the reference

documentation


answerthequestions:



ACT.2-COR.1DTA.1ENG.8ENG.9HSE.1

IMP.8IMP.9MAN.3OPT.5PRV.1PRV.2

SPP.7

Implementing thisprocessmayrequire thedeploymentofhuman,hardwareandsoftwareresources,

whichmayentailsignificantcosts.

(i1doc)coverageofdocuments(overalland/orbytypeofmaintenance,item,criticality,etc.)

(i2doc)documentsthatdonotexistwhenaneedforthemisexpressed(overalland/orbytypeof

maintenance,item,criticality,etc.)

(i3doc)documentsupdatedlate(overalland/orbytypeofmaintenance,item,criticality,etc.)

(i4doc)documentsnotup-to-date(overalland/orbytypeofmaintenance,item,criticality,etc.)

(i5doc)consistency,readabilityandunderstandingofdocuments

Prioritywillbegiventoaninternationalclassificationanddescriptionsystem(forexample,eCl@ss).

The total cost of documentation generally represents 10% to 15% of the value of stationary

equipment.

Theannualcostofmaintainingdocumentationgenerallyrepresents2%ofthistotalcost.

SeeFigure12.

Collect,analyse,storeandtransmitalldataneededtodocumentandimprovethemaintenanceprocess.

All therawdata internaltotheprocess(correctiveandpreventivemaintenancereports, item-related

data, tools used, risk monitoring and management, time spent, costs, etc.) or external to the

maintenance process (production data) shall be validated and saved in an easy-to-use library

and/ordatabase.Tobeusable,thisdatashallbevalidatedandclassifiedaccordingtoitstypeand

characteristics.

Data regarding item failures and preventive and corrective maintenance actions is analysed

periodicallytocompileindicatorsthatshowtheirreliabilityandmaintainabilitylevels.Indicators

are often obtained using data about a family of similar items grouped together, based on their

technical,operatingandenvironmentcharacteristics,eitherbyhardwareorbyfunctionalsystem.

Criticalitemsareitemsthatleadto:

productionlosses,

eventsthatimpactsafety,securityandtheenvironment,

costs.

Maintenancedata(dates,durations,costs,tasks,etc.)andHSEdataareanalysedandcomparedtothe

expectedvaluesinordertocalculateindicatorsthatshowtheeffectivenessofmaintenanceactions

andHealth-Safety-Environmentpreventivemeasures.

Sparepartsconsumption,procurementtimes,stocklevels,stockshortages,value,locationandallother

pertinentdatarelatedtothesupplyofsparepartsisevaluatedandanalysed.Adistinctionismade

betweentheconsumptionofpartsusedforcorrectiveandpreventivemaintenance.

An obsolescence file is created. A distinction is made between cases of known obsolescence and

predictableobsolescence,whichareprioritisedbasedontheseverityoftheirconsequencesandthe

existenceofapplicablesolutions.

Events atotherorganisations (internal and/orexternal) thatmaybe associatedwith the itemsused

(defects found, recurrent failures, improvements, etc.) are collected and analysed to ensure that

appropriateactionscanbetakentopreventtheoccurrenceofsimilarevents.

By comparing the company's maintenance practices with those of other operators and/or with

suppliers' recommendations, new economical and effective practices may be identified.

Comparisons between uses of comparable items are also made in order to propose possible

modificationsorimprovements.

Managementmethods,maintenancetechniques,regulationsandstandardsarecontinuouslymonitored

todetectareasofimprovementand/ortoplanforupdatestothecompany'spracticesanditems.

Alldatacollected,validatedandanalysedissavedinaninformationsystemsothatitcanbeaccessedby

theprocessesthatuseit.

Performanceandmonitoringindicatorsarecalculatedonrequestusingthevalidateddataavailablein

theinformationsystem.

Datafromtheproductionprocess

Maintenance report and internal feedback

information about preventive and corrective

maintenanceactivities(ACT.7)

Documentationregardingtheitems(DOC.6)

Dataregardingaccidents,near-accidents

Dataregardingsparepart(SPP.12)

Dataregardinguseofthetools(TOL.5)

Raw data from risk monitoring and

assessmentofdata(HSE.5)


Externalinformation(externalmonitoring)

Formulasforcalculatingindicators(MAN.6)

Indicators obtained from the process for the

purposeofotherprocesses

Feedback information about the items and

maintenance


answerthequestions:



ACT.7DOC.6HSE.5MAN.6OPT.5SPP.12

TOL.5Otherprocesses(BUD.1BUD.4ENG.1

IMP.1 MAN.5HSE.1 HSE.2 HSE.3HSE.4

OPT.1SPP.1RES.1SER.3)

Thelargeamountofdiversifieddatathatshallbecollected,formattedandanalysedonaregularbasis

requiresanefficientinformationmanagementsystem.

(i1dta)maintenancereports

(i2dta)healthassessmentsofitemsonwhichpreventivemaintenanceisperformed

(i3dta) analysis of stock levels and management parameters (min. level, max. levels, reorder

quantity,etc.)

(i4dta)analysisofpartsanditemswhoseobsolescenceisknownand/orforeseeableandofastudy

ofreplacementsolutions

(i5dta)updateofmonitoringofmethods,regulations,standards,etc.

(i6dta)automaticallyproducedindicators

(i7dta)maintenanceplans

(i8dta)datamanagementplan(existing/non-existing,updated/needupdate,)

(i9dta)coverageofthedatacollection,storageandupdate(items,maintenancehistory)

(i10dta)analysisofitemsonwhichcorrectivemaintenanceisperformed

(i11dta)analysisandupdateofthelistofcriticalitems

Thisprocessisthepointatwhichtheotherprocessesconverge.Itintegratesthedatainsuchawaythat

the indicatorsneeded tomonitorand improve theotherprocesses canbedelivered toeachof them,

automatically if possible. These indicators and data are generally delivered after analyses are

performedbytheoptimizationprocess(OPT).

Theindicatorsprovidedbythisprocesscanbeusedbyallthecompany'sprocesses.

SeeFigure13.

Thepurposeofthisprocessistodefine,monitororrealizeandvalidateiteminvestments,modifications

andwhentheoperationalobjectivesarenolongerreachableorhavebeenchanged.Itdefinestheinitial

reliability,maintainabilityandmaintenancesupportrequirements,maintenanceplans,themaintenance

providers' related skills and the various logistical resources (hardware, documentation, spare parts,

etc.)neededtoimplementthemaintenanceplanontheseitems.

The feedbackdataneeded toanalyse item investmentsormodifications is collectedso that it canbe

takenintoaccountwhenspecificationsaredrafted.

Risk analyses are performed according to dependability and safety criteria concerning planned

investmentsandmodifications.Theyincludefeedbackdataregardingaccidents/incidents.

Evaluateandallocatereliability,maintainabilityandlogisticsupportrequirementsforiteminvestments

andmodifications,sothattheycanbeintegratedintothespecifications.Theserequirementscould

be obtained as an example through an analysis of the planned preventive and corrective

maintenanceactions.

Thepreviousrequirementscontributetothedraftingofspecifications.

Tenderdocuments that include the specificationscreatedby thecompany'svarious stakeholdersare

senttotheselectedsuppliers.

Theresponsestoinvitationstotenderconcerningitemacquisitions,modificationsareanalysedbythe

company'sstakeholders,particularlyasregardsaspectsrelatedtothemaintenanceprocesswhich

may influence the choice of solution. The offers define reliability, maintainability and logistic

supportoutcomesandaresupplementedbyaforecastanalysisofthetotalcostofthelifecycleof

theitemstobepurchased.

Itemacquisitions,modificationsaremonitoredtoensurethatthereliability,maintainabilityandlogistic

supportrequirementsaremetwithoutcostoverrunsandwithinthespecifiedtimeframes.

Theconformityofitemacquisitions,modificationswiththerequirementsindicatedinthespecifications

isverified.Thisresultsinissuinganoticeofconformitywhichfacilitatestheacceptanceprocedure.

Theinitialpreventivemaintenanceplanrelatedtothenewlyacquired,ormodifieditemsisestablished

according to the reliability, maintainability and logistic support characteristics based on the

supplier's recommendations and knowledge of the item's environment. The initial maintenance

planisrecordedintheinformationsystem.

The necessary initial logistical resources (spare parts, tools, etc.) are determined by the initial

maintenanceplanandthecompany'sexistingmaterialresources.Theinitiallogisticalresourcesare


Skills and training needs are based on the initial maintenance plan and the skills in place at the

companyandthoseofitssubcontractors.


(MAN.1)

Best design practices for investments,

manufacturers maintenance procedures

(OPT.6,OPT.7)

Processeddata(DTA.10)

Budget(MAN.4)

Miscellaneous relevant information from

manufacturers

Recommendationsrelatedtomaintenancefor

investmentsormodifications

Initialmaintenanceplan

Noticeofconformityofthedocumentation

Initiallogisticsupport

Requiredskillsortrainingneeds


answerthequestions:



DOC.3 DTA.10 MAN.1 MAN.3 MAN.4

MAN.5OPT.6OPT.7PRV.2TOL.1SPP.1

(i1eng)latedeliveryofiteminvestments,modifications

(i2eng)leadtimeandcostoverruns

(i3eng)compliancewithengineering-relatedprocedures(numberofdeviationreports)

(i4eng)conformityoftheresultofitemmodificationsandinvestments

(i5eng)specificationsproducedwithhelpfrommaintenancemanagers

(i6eng)coverageofmaintenanceplans,skillspecificationandlogisticalresourceplans

SeeFigure14.

This process represents a part of continuous improvement loop which analyses the internal and

externalfeedbackdatatodetermineactionstobetaken,targetstobeachievedandbestpracticestobe

appliedforeachoftheprocesses.

Theinternalandexternalprocesseddataandthecalculatedindicatorsareanalysedtodetermineareas

of improvement for each of the processes. This analysis is based on comparisons between the

processeddatacollectedontheprocessesandthereferencevalues(targetvalues,trends,external

references,etc.).Theactionstobetakenareprioritisedbasedontheextentofthedeviations.

Theareasof improvement areprioritisedaccording to thedeviations found for eachof thePRVand

COR elementary processes and based on the expected benefits of the potential improvement

actions.The information needed to determine and implement improvement actions is published

(feedback on the items, feedback on the maintenance actions, best practices identified). In

particular, fault diagnoses performed during corrective maintenance may give cause to rethink

preventivemaintenance.

Based on reliability andmaintainability characteristics of items, analyses are carried out to identify

candidates for improvements. These analyses are based on comparisons between preventive or

correctivestrategiesversusitemsimprovementsinordertodeterminethebestsolutionsintermsof

directandindirectcostswithinexistingconstraints(securityrequirements,logisticsupport,etc.).The

proposedimprovementsareprioritized.

The areas of improvement are prioritised according to the deviations found for each of the MAN

elementarycomponentprocessesandbasedontheexpectedbenefitsofthepotentialimprovement

actions. This prioritization is based on the operational objectives, direction and choices set by

Management. The information needed to determine and implement improvement actions is

published(indicators,scorecards,bestpracticesidentified).

TheareasofimprovementareprioritisedaccordingtothedeviationsfoundforeachoftheBUD,DOC,

DTA, TOL, SPP, RES, STR and HSE elementary component processes and based on the expected

benefits of the potential improvement actions. The information needed to determine and

implementimprovementactionsispublished(data,indicators,bestpracticesidentified).

Certainareasofimprovementrevealthatmodificationsofexistingitemsareamoreeffectiveandmore

economical solution than maintenance tasks. They are prioritised and taken into account when

drafting specifications for modifications. The information needed to modify existing items is

published(modifications,bestpractices).

Areasofimprovementidentifiedbutnotentirelyfeasibleforanexistingfacility,becauseofitsdesignor

construction,areprioritisedsothattheycanbegivenspecialattentionwhendraftingspecifications

forfutureinvestments.Theinformationneededtodesignnewfacilitiesisleveraged(improvements

forinvestments,bestpractices).

Processeddata,indicators(DTA.10,DTA.11)

Overseen activities to carry out the actions

(MAN.5)


(MAN.1)

Dataregardingitems,Maintenancefeedback

Requiredimprovementoftheitems

Indicators,scorecards,bestpractices

Improvements for modifications, best design

practices

Improvements for investments, best design

practices


answerthequestions:



ACT.2BUD.1DOC.4DTA.7DTA.8DTA.9-

DTA.10 DTA.11 ENG.1 HSE.1 MAN.1

MAN.5MAN.6 IMP.1RES.1SER.1SPP.1

SPP.2STR.1STR.2TOL.1.

(i1opt)Proportionofimprovedprocessindicators(radarrepresentation:oneareaperprocess).

SeeFigure15.

Provide users with the operational technical resources needed for maintenance (conventional and

specializedtools, test,handlingandotherequipment,andinformationandmaintenancemanagement

systems).

The support equipment needed for maintenance includes conventional and specialized tools, test,

monitoringandcontrolequipment,computerequipment,handlingequipment,accesstotheitems,

packing plans (areas for handling and storing new or dismantled equipment, tools), protective

equipment,etc.Itisidentifiedandthesolutionsforprovidingaccesstoitunderthebestpossible

conditionsarechosenbased,inparticular,oncostsandtimeframes.

Supporttoolsandequipmentarestoredunderappropriateenvironmentalconditionsinclearlymarked

areaschosenaccordingtousageconstraints.

As a preventive measure, support equipment is maintained based on a fixed schedule (calibration,

adjustments, preventivemaintenance) and repaired or replaced in case of failure. It is updated

whennecessary.

The support tools and equipment aremade available tomaintenance staff in a timelymanner, at a

specifiedplaceandundertherequiredconditionsofuse.

The maintenance and documentation management system and decision support software tools are

designed based on the company's needs (volume of data, required functionality, costs,

miscellaneoustechnicalconstraints,etc.).

The maintenance and documentation management system and decision support software tools are

maintained (debugging, etc.) and updated as necessary. Its availability is ensured and the

information is backed up on a regular basis and kept safe (regular backups, protection against

piracyandcomputerabuse,updateofhardware,etc.).

Manufacturingandengineeringrecords

Regulationstoapply

Objectives, directions, choices decided by

management(MAN.1)

Listofrequiredtoolsidentified(ACT.2)


Initiallogisticsneeds(ENG.10)

Provision of workshops, storerooms, offices

(STR1)

Tools needed for current maintenance task

(ACT.4)

Return of support equipment and tools after

maintenance(ACT.5)

Listofavailabletoolsandsupportequipment

formaintenance

Logistic support and equipment for current

maintenancetasks

Information system available for other

processes


answerthequestions:



ACT.2ACT.4ACT.6ACT.7DTA.1ENG.10

MAN.1OPT.5STR.1

constraintsrelatedtotimeframes,resources,internalandexternalstaff(numberandqualification)

qualityassurance

monitoringofobsolescenceforspecializedtoolsandinformationsystem

informationsystemdatabackupandprotection

legal responsibilities (safetyofmaintenanceproviders), regulations (pressureapplication, slings,

lifting,calibration,etc.)

(i1tol)taskspendingordelayedbecausetoolsareunavailable

(i2tol)Maintenancecostsoftools

(i3tol)toolsnotavailable

(i4tol)downtimerateoftheinformationsystem

(i5tol)unavailability(orproductionloss)duetolackoftoolsorequipmentformaintenance

(i6tol)non-complianttoolsorequipment

(i7tol)averagewaitingtimetoobtaintoolsorequipmentneededformaintenance

(i8tol)totalcostofmaintenanceattributabletooperationaltoolsorequipmentcosts

(i9tol)meandelaytodelivertoolsorequipment

SeeFigure16.

Providethemaintenanceteamswiththesparepartsand,moregenerally,allspareitems(consumables,

materials,etc.)neededforthemaintenanceactionswithintherequiredtimeframes.

Based on suppliers' recommendations, initial logistics needs, experience, optimization of the

references,objectivesandmanagementactivities,drawupaquantitativelistofspareitemstokeep

instock.Thesespareitemsshallbeproperlyidentifiedanddescribed.

Stock management shall provide the ability to respond to spare item requests according to

maintenancerequirementsandaccountingprinciplesof theorganization.Thismanagementshall

avoid:

excessivelyhighstocklevels;

stockshortagesthatimpactthetimeneededforitemstobereturnedtoservice.

Basedonthelistsofspareitemstoprocure,drawupapurchaserequest.Theselistsarebasedonthe

preventiveandcorrectivemaintenanceneeds.Theyincludethequantityinstockandprocurement

rules.

Usingthepurchaserequests(supplier,technicalcharacteristics),thespareitemsareorderedfromthe

selectedsuppliersbasedontheentity'smanagementrules(e.g.price,deliverytimes,storage,risk

ofobsolescence,etc.).

Itshouldbenotedthat,insomecases,reservingaspareitemmaybeconsideredasactualconsumption

andtriggeranorderprocess.

Thisentailsenteringintocontractswithsupplierstodeterminethetermsandconditionsforsupplying

the spare items (price, price escalation clauses, contract reviews, partnership agreements,

minimumpurchasequantity,deliverytimes,penaltiesforbreachofobligations,etc.).

Ensurethatthespareitemsdeliveredconformtotheorderintermsof:

quantity:ensurethatthequantitydeliveredmatchesthequantityonthedeliveryslipandthe

order,

technical compliance: ensure that the spare items match the descriptions indicated on the

order (item number, characteristics, plans, test certificates enclosedwith the spare item in

somecases,etc.)

This entails storing the spare items in a place designated for that purpose based on their specific

characteristics(typeofpackaging,dimensions,weight,fragility,hazardousnature)orriskssuchas

humidity, temperature, light, dust, etc. Expirydatesof spare items in stock shouldbe taken into

account, where applicable. The storage location may sometimes be close to the item on which

maintenanceisperformed.

Eachspareitemshallbeidentified(itemcode)andhavealocation(orstoragearea).Spareitemsare

enteredas stock in the accounting systemanddocumentation andan inventory isperformed in

accordancewiththeapplicableregulations.

Thisentailscheckingthatspareitemsareproperlystoredbyperformingregularinspectionstoensure

that the packaging is still adequate, by following certain procedures (e.g. rotation of motor

spindles),andbycheckingtheexpirydatesofcertainspareitems(elastomers,lubricants,batteries,

paint,radioactivesource,etc.)

Identify, removeanddeliver therequestedspare itemsbasedonamaterialsrequestandmake them

availableatthedesiredplace.Ensurethatthereisnoevidenceofdamage.

Thisprocessentailsdeterminingwhetherthespareitemcanberepairedatanacceptablecost.

Forrepairedspareitems,expertiseshallbedonetojudgethefeasibilityandrelevancetorepairthem

again.

Followinganassessment,thisprocessentailsinitiatingtherepairofthespareitems.

Therepairedspareitemshallbeclearlyidentifiedassuchsince itwillnotnecessarilyhavethesame

levelofreliabilityasanewequivalentspareitem.

Following assessments of replaced spare items, this process entails scrapping replaced spare items

takingcareofrelevantsafetyandenvironmentalregulationsandthespecificcharacteristicsofthe

spare item (radioactive source, conveyor belt, motor, actuator, reduction gear, lubricants, light

sources,elastomers,etc.).

Spareitemsrecommendedbymanufacturers

Operationalobjectives(MAN.1)

Overseen activities to carry out the actions

(MAN.5)

Data,indicators,bestpractices(DTA.11)

Initiallogisticsneeds(ENG.10)

Optimizationofsparepartstobekeptinstock

(OPT.5)

spare Items needed for preventive

maintenance(ACT.2)

Tendersfrommanufacturers

Listofspareitemsuppliersandcostslists

Returnedspareitems(ACT.7)

Spare parts needed for current maintenance

tasks(ACT.4)

Replacedspareitems(ACT.7)

spareItemsmadeavailableformaintenance

sparepartsdata

sparepartsdocumentation

sparepartstobescrapped


answerthequestions:



ACT.2ACT.4ACT.6ACT.7DOC.3DTA.11

ENG.10MAN.1MAN.5OPT.5

(i1spp)unavailability(orproductionloss)duetoastockshortage

(i2spp)spareitemrequestsnotfulfilled

(i3spp)non-compliantspareitems

(i4spp)numberofscrappedspareitemscomparedtonumberofrepairablespareitems

(i5spp)obsolescentspareitemsthatshallbereplenished

(i6spp)deviationintheinventory(valueand/orquantity)

(i7spp)changeintotalvalueofstock(yearNcomparedtoyearN-1)

(i8spp)averagevaluepersparecataloguenumbermanagedinstock

(i9spp)changeintotalnumberofspareitemsinstock

(i10spp)changeinnumberofnewspareitemsinstock(yearNcomparedtoyearN-1)

(i11spp)changeinnumberofspareitemseliminated

(i12spp)changeinnumberofdirectpurchases(purchaseofspareitemsnotplacedinstock)

(i13spp)averagewaitingtimeatstoreroomtoobtainspareitemsneededformaintenance

(i14spp)totalcostofmaintenanceattributabletospareitemcosts

(i15spp)stockcoveragerate(bycategoryofmaterials)

(i16spp)meandelaytoorder

(i17spp)meanleadtime(persparepartscategories)

(i18spp)turnoverofstock

(i19spp)stockvalueinrelationtoplantreplacementvalue

(i20spp)stockvalue

(i21spp)annualconsumptionofspares

Thisprocessmaybecarriedoutin-house,subcontractedoroutsourced.

Theprocessmaybeimpactedbyinadequaciesrelatedto:

Availabilityofthevariousdocuments

Thequalityofthedocumentsmadeavailable

Theavailabilityofresourcesandskills

Theavailabilityofdesignatedstorageareas

Excessivestockscouldresultin:

additionalcostsforthecompany,

alargerstoragearea,

anincreaseinresources(staff,handlingequipment,etc.)

highermanagementexpenses

SeeFigure17.

Provide in a timely manner the internal human resources who have the necessary skill levels and

certificationtoperformthemaintenanceactivities.Someorallofthesemaintenanceactivitiesmaybe

carriedoutbyexternalcompanies.

Basedonneedsandjobprofiles,determinefutureskillsrequirements(qualificationlevelandquantity),

takingintoaccounttheindicatorsobtainedthroughfeedback(deviationsrelatedtorequiredskills,

deviationsrelatedtothevolumeofavailablehumanresources,etc.).

Based on future skills requirements, foreseeable staff movements and the time it takes to make

qualifiedstaffavailable,recruitasnecessarytosatisfyneedsinatimelymanner.

Trainingallowsthecompany'sinternalstafftoupdatetheirknowledgeandachievehigherqualification

and certification levels. This process defines training objectives, develops or identifies training

programmesandthenevaluatesthem.Itprovidesthequalifiedinternalstaffneededtoperformthe

tasks specified in the maintenance policy. These training courses shall address risks related to

Health,SafetyandtheEnvironment.

Thecompetentinternalindividualsavailabletoperformthemaintenanceactivitiesareprovidedtothe

personwhomadetherequest.(Thetasksareassignedtotheindividualmaintenanceprovidersby

processACT.5startthescheduledtasks).

Required internal job profiles and quantities

(MAN.3)

Quality indicators of the external service

providers(DTA.11)


Necessaryinternalmanpower(ACT.4)

Resourcesfreedup(ACT.7)

Qualified internaland/orexternal individuals

who can be assigned to carrying out the

maintenanceactivities.


answerthequestions:



ACT.4ACT.5-ACT.7-DTA.11MAN.3MAN.5

OPT.5 All other processes needing qualified

manpower

This process may be impacted by labour market conditions in terms of both internal and external

manpower.

(i1res)turnoverofinternalmaintenancestaff(peryear)

(i2res)absenteeismofmaintenancestaff,excludingwork-relatedaccidents

(i3res)changeinworkforce

(i4res) breakdown of maintenance staff by function (mechanical, boiler, electricity, automated

systems,otherfunctions,etc.).

(i5res)filledpositionscomparedtoopenpositions

(i6res)trainingtimeinrelationtoactualmaintenanceworktime.

(i7res)delaysduetostaffunavailability

(i8res)maintenanceovertimehoursworkedbyinternalstaff

(i9res)unavailabilityduetopoorqualityinmaintenanceperformance

(i10res)manpowerplans(quantitative,qualitative,timingetc.)

(i11res)coverageofdocumentedjobprofilerequirements

(i12res)coverageoftrainingplans

SeeFigure18.

Provide in a timely manner the maintenance services carried out by external companies and more

particularly the external human resources who have the necessary skill levels and certification to

performthemaintenanceactivities.

Thisentailsdrawingupalistofcompaniesthatmaycarryoutactivitieswhichmanagementhaschosen

toassigntoserviceproviders.Externalcompaniesareidentifiedbasedonspecificationsrelatedto

theactivitiescarriedout.Thislistwillbeupdatedbasedontheevaluationsmadeofpastservices

(internalorexternal).

Based on the need formaintenance activities defined by the user company, negotiate and enter into

servicecontractswithpreviouslyselectedexternalcompaniestoperformthetaskscoveredbythe

contract. In particular, measures are taken to ensure that the service provider's staff has the

necessarycertification.

Based on feedback indicators on the activities and opinions of the staff monitoring these activities,

serviceprovidersareevaluatedaspartoftheprocessofchoosingandselectingcompanies.Every

effort should be made to ensure compliance with all the provisions of the contract and, in

particular,approvaloftheservice.

The external services, and more particularly the competent external individuals made available to

performthemaintenanceactivities,areprovidedtothepersonwhomadetherequest.(Thetasks

shallbeassignedtotheindividualmembersoftheserviceproviders'staffbytheserviceproviders

themselves(seeprocessACT.5startthescheduledtasks).

Quality indicators of the external service

providers(DTA.11)


Activitiestooutsource(MAN.2)

Resourcesneeded(ACT.2)

Necessaryexternalservices(ACT.4)

Resourcesfreedup(ACT.7)

Qualified internaland/orexternal individuals

who can be assigned to carrying out the

maintenanceactivities.


answerthequestions:



ACT.2 ACT.5 ACT.7 DTA.11 MAN.2

MAN.5 OPT.5 All other processes needing

qualifiedservices

Thisprocessmaybeimpactedbylabourmarketconditionsintermsofexternalmanpower.

(i1ser)serviceproviderevaluations

(i2ser)contractssignedwithserviceproviders

(i3ser)timespentwaitingforserviceproviderstoperformmaintenance

(i4ser)timespentbyserviceproviderswaitingtoperformmaintenance

(i5ser)unavailabilityduetopoorqualityinmaintenanceperformance

(i6ser)definedanddocumentedmanagementsystemandcontrolforcontracting

(i7ser)conformitywithquantitativeobjectivesregardingcontracting

(i8ser)proceduralconformitycomparedwithrequirements

SeeFigure19.

Provide the infrastructures and facilities that allmaintenance personnel need to fully perform their

tasksinamannerthatissafefortheindividuals,theitemsandtheenvironment.

Theareas insideandoutsidethesiteneededformaintenance(workshop,storerooms,offices,car

park,etc.)areidentified,securedandmadeavailabletothestaffundertheconditionsrequired

forthespecifieduses(repair,storage,etc.).

The power, utilities and services needed for the activities covered by the maintenance process

(electricity, water, fuel, compressed air, breathing air, steam, heat, liquid, solid or gaseous

waste treatment, telecommunicationsnetwork,etc.)areprovided in theareasdesignatedfor

thespecifieduses.

The infrastructures and facilities (buildings, networks, etc.) are maintained and updated on a

regular basis to ensure the safe completion of the activities covered by the maintenance

process.

Operational objectives (availability, safety,

quality, etc.), directions (maintenance levels,

etc.),choices(doordelegate,etc.)(MAN.1)

Listofactionstobeperformed(MAN.5)


Suitableworkshops,storerooms,offices,etc.

Suitablepower,networks,etc.


answerthequestions:



MAN.1MAN.5OPT.5All other processes of

theMaintenanceProcess.

(i1str)anomaliesdetected(premisesnotavailableontimeorunsuitable,powerorutilitiesrequired

formaintenancenotavailable,telecommunicationsnetworks,etc.)

(i2str)totalcostofmaintenanceattributabletoinfrastructurecosts

Each new reservation of the infrastructures shall result from the feedback from the previous

reservationso thatany inadequaciesorproblemsandanynewrequirements identifiedcanbe taken

intoaccount.

Mobile resources (generators, compressors, cranes, bungalows, etc.) may be considered either

infrastructuresortools.

[1] ENISO9000,QualityManagementSystemsFundamentalsandVocabulary

[2] EN15341:2007,Maintenance-MaintenanceKeyPerformanceIndicators

[3] EN16646:2014,Maintenance-Maintenancewithinphysicalassetmanagement

[4] EN15628:2014,Maintenance-Qualificationofmaintenancepersonnel

[5] EN60300-3-14:2004,Dependabilitymanagement-Part3-14:Applicationguide-Maintenance

andmaintenancesupport

Documents

DIN EN 17007 E 2016-07 · Š (i7 act6) remaining corrective maintenance tasks on critical items Š (i8 act4) tasks pending completion Š (i9 act2) estimated maintenance time and actual