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Digital 360
Paramdeep SinghEVP & Business HeadIntellect Design Arena Ltd
Raj GanesarajahCountry Head | SVP Malaysia
Intellect Design Arena Ltd
Transforming into an Omni-channel Powerhouse
THIS IS THE ‘EXPERIENCE’ ECONOMY
We wanteverything inan instant
At the touch of a button
At efficiencythat delights the customer with the digital revolution
When everything is moving towards
SIMPLICITY…
Why should Banking beCOMPLEX?
This is exactly the problemWE ARE TAKING HEAD-ON
WITH DIGITAL 360
What’s your BANK’s
DIGITAL QUOTIENT ?
Digital 360° is
°
Digital InsideEnd-to-end process orchestration and centralised risk management.
Digital outside is about looking into the bank fromthe outside. This is what the customerexperiences.
-Ex: Apple phone provides superior 360 customerexperience
Digital Inside - Intellect Digital Branch
Digital Outside – Intellect Retail Business Exchange
0ᵒ/360ᵒ
90ᵒ
180ᵒ
270ᵒ
Where is your bank on this Digital 360 ?
And...End to End Servicing
Vision of Being A Digital 360 Bank?
100+ Apps that define Internet, Mobile Banking
RBX
E-Banking
Mobile Banking
(App Based)
Mobile Banking (Browser Based)
Digital Branch
App Based Application
Framework Driven approach
Omni Channel Solution
Segment Based rendering approach• Improved operational efficiency thru’
single code base
• Built-in Security Shell
Contextual Apps
Frequently Used Apps
App & Browser Support through HYBRID Apps
Expert Mode Apps
360 degree customer view
Role Based Canvas
Intellect Retail Banking Exchange
It’s all about being Omni Channel
28 Apps that redefineBranch Banking
Telle
rSe
rvic
es
Sale
s
Base Pack
Peripherals Suite
Time to say good-byeto age old
Menu-based Technology
Exit MenusEnter Apps
Experiencing DIGITAL 360
Save & Resume
Branch Bankingthrough a single canvas
Integrated Sales, Services & Teller
Worksite Banking…Bank where the customer is
Petronas Corporate Office
Pop Up Branch - Pump Stations
Residence
Mall Branch
Omni Channel Customer Onboarding
Bank Branch
Cross selling/ Up selling
Transactions at Customer’s convenience
22
Customer Centric Design
Account Balances
Messages
Promotions
Alerts and Notifications
Tools and Calculators
Digital 360 IN
JUST 150 DAYS !
Powered by Canvas
With the levers in place, Implementation is a science ….
App Fitment Analysis
App Integration
Design
App Wiring to Host
Data Conversion
(If Required)
App Certification
Business Preview &
VerificationReady to Go
Our Commitment –Guaranteed Implementation in 5
Months
Canvas Technology Enabler of Apps
25
Flexibility to rapidly launch new products / business enabled by plug-and-play
Apps
Seamless experience across channels by leveraging CORA
(Configure Once Run Anywhere)
Co-existence with in-house and 3rd party apps
which can be hosted on Canvas platform
Accelerated application development by using Canvas designing tools
provided
Platform can be used beyond banking for other
industries and business lines
Plug-n-Play –Add Apps as your Business Grows
Configure Once Run Anywhere (CORA) framework supports rendering across PC, mobile, tablet from single source, enables the bank to launch any new product same time in different Channels.
Delivering Omni Channel Using CANVAS®
27Configure Once Run Anywhere Architecture - CORA
CT Studio: App Development Workbench
Canvas Technology Framework
Canvas Data StoreApp Metadata
App Renderer Framework
Integration Framework
App Metadata
App data
Desktop / LaptopMobiles / Smart phones
App rendered based on
metadata
Canvas® - Benefits of the Architecture
28
Interactiveness Contextual product offerings
Customizability
Single sign-on
Fewer clicks to achieve objective
Single view across retail and commercial
accounts
Online help
Good customer experience
Complete product suite offerings
Cross-channel capability across mobile and new
channels
Seamless channel integration
Unified view for different channels
Easy navigation
Speed
Personalized dashboard
and favourites
Integrated client Experience
Integrated channel experienceIntegrated functionality
Are you ready toGO DIGITAL
Paramdeep Singh | Business Head - Core Banking, Lending & Channels|Global Consumer Banking. Intellect Design Arena Mobile +91 8939883464 |Email : [email protected]
For any queries or questions on our solutions, please feel free to contact :
P.Ganesarajah | Country Head | SVP MalaysiaIntellect Design ArenaMobile | 0166700911Email | [email protected]
Thank you for your time
© 2015, Intellect Design Arena Limited.
All rights reserved. These materials are confidential and proprietary to Intellect and no part of these materials should be reproduced, published in any form by any means, electronic or mechanical including photocopy or any information storage or retrieval system nor should the materials be disclosed to third parties without the express written authorization of Intellect Design Arena Limited.
