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Training on
Demystifying e-Governance Project Life Cycle
(e-GLC): An Implementer’s Perspective
September 21-23, 2016
Project Coordinator
Dr. Charru Malhotra
Sponsored by
National e-Governance Division-NeGD Ministry of Electronics & Information Technology (MeitY)
Government of India New Delhi
under e-Governance Capacity Building Phase – II
(Under National e-Governance Plan 2.0 and Digital India)
Conducted By Indian Institute of Public Administration
New Delhi
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‘Demystifying e-Governance Project Life Cycle (e-GLC):
An Implementer’s Perspective’
Introduction
Digital India Program (DIP) provides immense scope to change the entire landscape of our
country as well as empower our citizens by prudently applying Information Communication
Technologies (ICT) to the processes of governance. To realize this dream, it is imperative that all
government officers must be trained well to adopt and deploy these modern tools to the
advantage of the citizens. Application of ICT to the processes of governance is popularly referred
as e-governance. However, efficacious usage of e-governance entails proper understanding and
structured implementation of the domain, which in return is based on adequate capacity
building of all the stakeholders involved in its design and implement. Such trainings would
professionally prepare them to deal with the newer challenges that these technologies usher in.
More specifically, dissemination of knowledge of e-Governance Project Life Cycle (e-GLC) to
senior and middle level officers would endow them with capacities to do more structured
implementation and judicious management of the e-governance projects, which these officers
are expected to conceive, design and deploy.
About Indian Institute of Public Administration (IIPA)
In accordance to the mandate of capacity building of government officials, National e-
Governance Division (NeGD), Ministry of Electronics and Information Technology (MeitY),
Government of India has empanelled IIPA as its training partner under its prestigious e-
governance Capacity Building Phase-II for the financial year 2016-17.
The Indian Institute of Public Administration (IIPA) is an autonomous academic institution of
national eminence for training, research and information dissemination in streams related to
the ethos of Public Administration enhancing the frontiers of knowledge in public policy and
governance through applied research and education along with trainings of the administrators
who serve the citizenry. The institute has been working for more than sixty years in the area of
training and research. It has full time faculty of twenty three people in the varied areas including
Public Administration, Human Resource Development, Sociology, Executive Management,
Behavioural Sciences, e-Governance /ICT and so on.
Specially, IIPA has been involved in many prestigious initiatives pertaining to e-governance,
skill development and policy making through its dedicated learning centre of ICT and e-
Governance. Being a premier capacity building institute with outstanding e-governance faculty,
IIPA possesses an established network of professional relationship with academics, industry and
foreign institutes and has also nurtured an enduring association with NeGD/ MeitY. The present
training programme is one such joint capacity building endeavor between IIPA and NeGD/
MeitY, in the realm of e-governance and ICT.
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Training Overview
‘Demystifying e-Governance Project Life Cycle (e-GLC):
An Implementer’s Perspective’
e-Governance is now one of the most relevant aspects of public administration in India, especially in
view of the recently flagged Digital India Program (2014). The training aims to demystify popular
terms associated with this realm as well as help to decipher the real time implementation aspects of e-
Governance Project Life Cycle (e-GLC). It specifically strives to make the e-way forward easier for
government officials while dealing with implementation of e-Governance projects.
Objectives
By the end of this training the participants will able to –
1. Explain the basics of e-Governance along with suitable examples.
2. Differentiate between e-Government and e-Governance.
3. Understand the emerging technologies influencing the realm of digital governance
4. List different categories of e-governance stakeholders and interactions between them.
5. Categorize e-governance development by outlining its various stages as per Gartner’s model.
6. State the growth of e-governance in India till Digital India Programme.
7. Understand the various steps of e-Governance Project Life Cycle.
8. Delineate e-government project vision and objectives for a specific e-governance project.
9. Identify various services and allot priorities to each in an e-governance project.
10. Describe principles of Government Process Reengineering.
11. Demonstrate ability to apply ADKAR Model to identify change managements concerns in e-governance projects.
12. Describe the legal framework in India as applicable to design and implementation of e-Governance projects and its related issues
13. Adopt appropriate implementation strategies and related business models at their respective work place.
14. Delineate opportunities and issues associated with Public Private Partnership (PPP).
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Proposed Dates, Target Audience, Training Methodology
Duration Dates Location Target
Audience
Training Methodology
3 days 21-23
September
2016
DST Lecture Hall
First Floor
IIPA,
ITO
New Delhi
Set II** Classroom Sessions,
Expert Deliberations,
Industry Insights, and
Group Discussions
Target Audience
Set II** Under Secretary, Section Officers, Scientist-B & C and equivalent officers from GOI/ GOI
agencies and Director, Jt. Director, ADM, Deputy Collector, Deputy Director, Sr. Officials
at HQ &District, SeMTs & PeMTs from State/UT and Agencies
Design
The training strives to align its participants to knowledge of e-governance and its existing status in India, with special reference to Digital India Programme. It specifically intents to impart stepwise elaboration of e-Governance Project Life Cycle-eGLC along with its associated components such as Government Process Reengineering-GPR and Change Management concerns. The entire learning process has been devised in small digestible chunks elaborated herewith:–
- Basics Tenets of e-Governance
- Growth of e-Governance in India
- Demystifying e-Governance Project Life Cycle concepts
- Government Process reengineering
- Change Management in e-Governance Projects
Certification
Certificates would be jointly awarded by IIPA and NeGD to the participants who would undergo
complete training as indicated in its programme schedule for all days of the training.
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e-Governance Capacity Building Phase – II
(Under National e-Governance Plan 2.0 and Digital India)
Demystifying e-Governance Project Life Cycle (e-GLC): An Implementer’s
Perspective (21-23 September 2016)
DST Training Hall, 1st Floor, IIPA Main Building, IIPA, New Delhi
Day 1: Wednesday, September 21, 2016
Timings Topics Faculty/ Speaker
09:00 – 10:30 Introduction and Training Overview Understanding Basic Tenets of e-Governance
Dr. Charru Malhotra (Project Coordinator)
10:30 – 11:15 Inaugural Function
Guest of Honor: Dr. A. B. Pandey* (CEO, Unique Identification Authority of India, GoI) Esteemed Guest: Sh. V. K. Sharma (Director C-DAC, Noida) Dr. Shashank Ojha (Sr. e-Government Specialist, The World Bank) Dr. T. Chatterjee, IAS retd. (Director, IIPA) Dr. Charru Malhotra Dr. Pawan K. Taneja
11:15 – 11:30 Group Photo followed by Tea Break
11:30 – 12:30 Growth of e-Governance in India: NeGP, e-Kranti, Digital India Programme
Dr. Charru Malhotra Sh. Vikas Kanungo
12:30 – 13:30 Demystifying e-GLC: Various Steps of e-GLC Dr. Charru Malhotra Sh. Vikas Kanungo
13:30 – 14:30 Lunch Break
14:30 -15:30 Delineating e-Governance Project Development Lifecycle Key challenges and learning from past experience
in e-Governance projects Need for a holistic approach e-Governance Project Development lifecycle Key outputs at each phase of life cycle
Dr. Shefali Dash (Director General (retd.), NIC)
15:30 – 15:45 Tea Break
15:45 – 16:45 Services Identification and Prioritization for e-Governance Projects Government service delivery framework/model Identification, categorization and definition of services Service value analysis and prioritization framework Preparation of services implementation roadmap
Sh. Ajay Chagti IAS, (Addl. Secretary, D/o Information Technology Government of Delhi)
16:45 – 17:15 Classroom exercise on Service Prioritization Dr. Pawan K Taneja (Associate Professor, IIPA) And Project Team
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17:15 – 17:30 Key Learning & Wrap up
Day 2: Thursday, September 22, 2016
Timings Topics Faculty/ Speaker
09:00-10:30 Government Process Reengineering (GPR) : A Case Study of Food Corporation of India
Sh. Abhishek Singh, IAS (Executive Director – IT, Food Corporation of India – FCI)
10:30-10:45 Tea Break
10:45 – 12:00 Deciphering Government Process Reengineering from an Academic Perspective Introduction to ‘Quality’ in Government Processes
and services Introduction to Government Process
Reengineering Approach for Government Process Reengineering Introduction to Process Analysis & Process
Reengineering Introduction to ‘To Be’ Process Definition Introduction to Process implementation and
validation
Prof. Mahadeo Jaiswal (Professor, Information Management Dean - Research & Accreditation and FPM & EFPM, MDI Gurgaon)
12:00 – 13:00 Classroom Exercise on Government Process Re-engineering
Prof. Mahadeo Jaiswal (Professor, Information Management Dean - Research & Accreditation and FPM & EFPM, MDI Gurgaon) Dr. Pawan K Taneja (Associate Professor, IIPA) And Project Team
13:00 – 14:00 Lunch Break
14:00 -15:00 Cyber Security and Related Concerns Assailing e-Governance Projects
Sh. Pavan Duggal (Sr. Cyber Advocate, Supreme Court of India)
15:00 – 15:15 Tea Break
15:15 – 16:30
Understanding Business Models Business models for e-Governance
implementation Strategic considerations for evaluation of business
models e-Governance project lifecycle and cost
components BOO/ BOOT
Dr. Rajesh Narang (CTO, NeGD)
16:30 – 17:00 Key Learnings & Wrap up
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Day 3 : Friday, September 23, 2016 Timings Topics Speaker/ Faculty 09:30 – 10:00 Recap of previous day’s sessions Dr. Charru Malhotra 10:00 – 11:30 Introduction to Public Private Partnerships (PPP) – A
study of Passport Seva Project Introduction to PPP models Structuring considerations in a PPP Risks and challenges in PPP PPP in e-Governance implementations in India
Sh. Golok Kumar Simli (Principal Consultant & Head – Technology, Ministry of External Affairs, Passport Seva Project, PMU)
11:30 – 11:45 Tea Break 11:45 – 13:00 Data Digitization and Quality Management
Need for Data Digitization in e-Governance Projects Data digitization methods Approach for data digitization and data quality
management
Sh. Surinder Kumar (Sr. Technical Director Head, Digital Archiving and Management Group, NIC)
13:00 – 14:00 Lunch Break 14:00 -15:00 Approach for managing people change in e-
Governance projects Introduction to organizational change Key factors leading to change in Government People centric barriers in implementation of
change programmes Key people/HR related challenges in e-
Governance implementation and need for a change management strategy
Benefits of Effective People Change Management
Prof. M L Singla (Dean, Faculty of Management Systems, Delhi University)
15:00 – 15:15 Tea Break
15:15 – 16:15 Preparation of Detailed Project Report (DPR) and Request for Proposal (RFP) development Objectives for preparation of DPR DIT guidelines for preparation of DPR Service Level Management Approach for procurement of goods and services
in for e-Governance Key elements of RFP
Dr. Lovneesh Chanana (Director - Government Relations, SAP India Pvt Ltd)
16:15 – 17:00 Key Learning - Feedback and training course wrap up Recapitulation of the learning Feedback Training course closure
Sh. Kamal Jain (Sr. General Manager – CB, NeGD, MeitY) Dr. Charru Malhotra Dr. Pawan K Taneja Sh. Vikas Kanungo
17:00 – 17:30 Valedictory Ceremony Chief Guest: Dr. Ajay Kumar, IAS (Additional Secretary, MeitY) Dr. T. Chatterjee, IAS Retd. (Director, IIPA) All delegates and IIPA Project Team
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List of Participants
Sl. No. Name of Participants Sl. No. Name of Participants
1. Shri Th. Rajasekhar Scientists 'C' Ministry of Defence, Defence Research & Development Org (DRDO), Research Centre IMARAT, Dr. APJ Abdul Kalam Missile Complex, Vignyana Kancha, Hyderabad - 500069 Phone-040-24306635/24306384, (Fax), Mobile: 9491185957, e-mail: [email protected]
2. Shri Viswa Nath Dwivedi Under Secretary Department of Expenditure, Ministry of Finance, New Delhi Phone-24626829 E-Mail: [email protected]
3. Ms. Sangeeta Toppo Under Secretary Department of Expenditure, Ministry of Finance, New Delhi Phone-23095686 E-Mail: [email protected]
4. Shri S.N. Rana Section Officer Department of Expenditure, Ministry of Finance, New Delhi Phone-23095621 Mob. 09968726048 [email protected],[email protected]
5. Shri Inderjeet Tanwar Section Officer Department of Expenditure, Ministry of Finance, New Delhi Phone-23095630, 23095713 E-Mail: [email protected]
6. Shri C.P. Kushwaha Section Officer Department of Expenditure, Ministry of Finance, New Delhi Phone-23095627 E-Mail: [email protected]
7. Shri S. Karmakar Under Secretary (IT) Ministry of Defence, Room No.217, 'B' Wing, Sena Bhawan, New Delhi – 110011 23793681 [email protected]
8. Shri J.P. Singh Dy. CAAA O/O CAAA, DEA, Ministry of Finance, 'B' Wing, 5th Floor, Janpath Bhawan, New Delhi Phone-23458505 Email- [email protected]
9. Dr. C. Manik Pandit Joint Director Room No.276-B, North Block, Ministry of Finance, DFA FSDC, Sectt., New Delhi - 110001 Phone-23095159, Mob. 9718935258 [email protected]
10. Shri N. K. Singh Asstt. Director (Admn.) National Crime Records Bureau, East Block VII, R.K. Puram, New Delhi – 110066 Mob.9868539584 [email protected], [email protected]
11. Shri Ngangbam Ratanjoy Khuman Asstt Director General (ADG)
12. Shri Ashok Kumar Pandey Under Secretary (Res-II)
9
O/O DDG Term West Bengal, 82 Ballygunge Place, 2nd Floor, BSNL Exchange Campus, Kolkatta – 700019 Phone: 033-24606573 E-mail: [email protected]
Ministry of Defence, Room No.231, 'B' Wing, Sena Bhawan, 2nd Floor, New Delhi - 110011 23012675 [email protected]
13. Shri Sushil Kumar Sheemar Director O/O DDG (TERM) Punjab, TE Building, Sector-70, Mohali, Punjab (nominated by P.P Saha, Under Secy, ph.23036757)
14. Shri C.S. Sharma Director (NP) National Tele-Communications, Institute for Policy Research Innovations & Training (NTIPRIT), ALTTC Campus, Ghaziabad – 201002 Phone-0120-2709008 [email protected]
15. Shri Lalit Mohan Scientist 'C' Directorate of Planning & Co-ordination, RoomNo.85, DRDO Bhawan, Rajaji Marc, New Delhi - 110011 23007713, 9868152456 [email protected]
16. Shri U.C. Meena ADG (IT) TEC, Computer Lab, K.L. Bhawan, Gate No.5, Janpath, New Delhi - 110001 9013131137 [email protected]
17. Shri Aditya Shekhar Singh Under Secretary 11th Floor, M/O Minority Affairs, CGO Complex, Lodhi Road, New Delhi Phone-24302540 Mob.9013262613 [email protected]
18. Shri R.V. Sudhakar Scientist 'F' (Director) Electronics Test & Development Centre, ST Directorate, Government of India, Kamalanagar, ECIL Post, Hyderabad
19. Shri Shashiraj Dara Deputy Director Ministry of Corporate Affairs, R.No.506-A, A-Wing, Shastri Bhawan, Dr. R.P. Road, New Delhi – 110001 07093448801, Email- [email protected]
20. Ms Renuka Sharma Asstt. Sector Officer Ministry of Mines RoomNo.304D, Third Floor, Shastri Bhawan, Rajendra Prasad Road, New Delhi – 110001 Phone- 23387919 [email protected]
21. Shri Ashok Kumar Section Officer Ministry of Mines RoomNo.305D, Thirt Floor, Shastri Bhawan, Rajendra Prasad Road, New Delhi - 110001 23389513 Email- [email protected]
22. Shri Brij Kishore Kaushik Section Officer Ministry of Mines RoomNo.304D, Third Floor, Shastri Bhawan, Rajendra Prasad Road, New Delhi - 110001 Phone-23387919 Email- [email protected]
23. Shri Man Singh Kasottia Under Secretary Ministry of Mines
24. Shri Raman Kumar Under Secretary Ministry of Home Affairs
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RoomNo.303 D,Third Floor, Shastri Bhawan, Rajendra Prasad Road, New Delhi - 110001 23073046 Email- [email protected]
94-C, North Block, New Delhi Mob.9910125179 [email protected]
25. Shri Ravi Nirmal Section Officer Ministry of Home Affairs 93-B, North Block, New Delhi Mob.9899387512
26. Shri R.P. Sati Under Secretary (Policy) Ministry of Home Affairs Room No. 204, NDCC-II Building, Jai Singh Road, New Delhi-110 001 Phone-23438082 Mob. 9868302343 [email protected]
27. Shri Dharm Prakash Under Secretary Ministry of Agriculture Room No. 533, Krishi Bhawan New Delhi Phone-23383133, 23384960 [email protected]
28. Shri S. Balakrishnan Technical Officer Rajiv Gandhi National Institute of Youth Development Ministry of Youth Affairs & Sports, Govt. of India, Chennai- Bangalore Highway, Pennalur Sripeumbudur Mob: 9444271779 E-mail: [email protected], [email protected]
29. Shri Surat Singh Deputy Registrar Central Administrative Tribunal Principal Bench 61/35 Copernicus Marg New Delhi-110001 Phone-23386773 Email: [email protected]
30. Shri Parveen Kumar Satija Section Officer (JA) Central Administrative Tribunal Principal Bench 61 /35 Copernicus Marg, New Delhi-110001 Phone-23386773 Email: [email protected]
31. Shri Harkesh Chander Under secretary Ministry of Panchayati Raj 11th Floor, Jeevan Prakash Building 25, K.G. Marg, New Delhi Phone- 23348527 Mob. 9891513846(M) [email protected]
32. Shri N.P. Toppo Under Secretary Ministry of Panchayati Raj 11th Floor, Jeevan Prakash Building 25, K.G. Marg, New Delhi Phone-23356124 Mob. 9868357469(M) [email protected]
33. Shri B.B. Panigrahi Assistant Director Ministry of Panchayati Raj 11th Floor, Jeevan Prakash Building 25, K.G. Marg, New Delhi Phone- 23356119) Mob. 9910021042 [email protected]
34. Shri. S.V. Sharma Director Ministry of Micro, Small & Medium Enterprises Room No. 719 O/o MSME, Nirman Bhavan, New Delhi 110011 Tel:23062680 [email protected]
35. Shri G Nagesh Programme Director IRS&SSS L -080-25082138
36. Shri Manveer Singh Section Officer Ministry of Commerce and Industry
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M- 9871067448 L : 23063626
37. Shri Jai Prakash Chaudhary Assistant Commissioner Room No.332-A, Krishi Bhawan, New Delhi – 110001 Telefax: 23382480, Mob.: 9811751698, E-mail: [email protected] (GP needs to be confirmed)
38. Shri Shankar Kumar Jha UYRB, West Block-I, Wing-4, Ground Floor, R.K. Puram, New Delhi Mobile: 8826758368 E-mail: [email protected]
39. Shri Anuj Chandak Assistant Director Ministry of Information and Broadcasting Shastri Bhavan, New Delhi (Shri Shailesh Gautam, Under Secretary No.23384990)
40. Shri Praveen Kumar Under Secretary Ministry of Power Room No. 432, Shram Shakti Bhawan, Rafi Marg, New Delhi Mob. 9968271843
41. Shri Jayanta Madhab Sarmah Deputy Director Unique Identification Authority of India Regional Office Guwahati Housefed Complex Block-V 1st Floor Beltola Basistha Road, Dispur Last Gate Guwahati, Assam-781006
42. Smt. Rashmi Rekha Majumdar Unique Identification Authority of India, Regional Office Guwahati Housefed Complex Block-V 1st Floor, Beltola Basistha Road, Dispur Last Gate Guwahati, Assam-781006
43. Shri Lokeshwar Das Jt. Director (Trg.) Ministry of Home Affairs New Delhi Mob: 9911564089
44. Mrs K.P. Moly Account Officers Satish Dhawan Space Centre Shar Sriharikota
45. Shri Vickarmon Sr. Account Officers Satish Dhawan Space Centre Shar Sriharikota
46. Shri Amit Kumar Asst. Director (e-Governance Division) M/o Helath and Family Welfare Nirman Bhavan, New Delhi
47. Shri K. C. Raju Under DOPT Mob.: 98683265202
48.
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List of Speakers/ Faculty Sl.No. Name & Designation Sl.No. Name & Designation
1. Dr. A. B. Pandey CEO, Unique Identification Authority of India (UIDAI), GoI
2. Dr. Ajay Kumar IAS Additional Secretary, Ministry of Electronics and Information Technology, GoI
3. Dr. Shashank Ojha Sr. e-Government Specialist, The World Bank
4. Mr. V. K. Sharma Director, C-DAC – Noida
5. Dr. Shefali Dash
Director General (retd.), NIC
6. Mr. Golok Kumar Smili Principal Consultant & Head - Technology Ministry of External Affairs Passport Seva Project
7. Mr. Vikas Kanungo Chairman: The Society for Promotion of e-Governance, India Chief Editor: Government@24/7
8. Mr. Abhishek Singh IAS Executive Director at Food Corporation of India
9.
Dr. Rajesh Narang CTO, NeGD Ministry of Electronics and Information Technology, GoI
10. Prof. M L Singla Dean, Faculty of Management
Studies, University of Delhi
11. Mr. Pavan Duggal
Sr. Advocate- Cyberlaw, e-Commerce law,
Supreme Court of India
12. Dr. Lovneesh Chanana, Ph.D. Director (Government Relations) SAP India Pvt Ltd
13. Dr. Mahadeo Jaiswal, (Professor, Information Management Dean - Research & Accreditation and FPM & EFPM, MDI Gurgaon)
14. Mr. Surinder Kumar Sr. Technical Director Head, Digital Archiving and Management Group, NIC
15. Mr. Ajay Chagti IAS Additional Secretary, Department of Information Technology, Government of Delhi
16. Mr. Kamal Jain Sr. General Manager (CB), National e-Governance Division MeitY, GoI
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Ministry Team & IIPA Team MeitY Officials
Name Designation Contact no. (011) Email id Ms. Aruna Sundararajan, IAS Secretary 24364041 [email protected] Dr. Ajay Kumar, IAS Additional
Secretary 24360160
Sh. R K Sudhanshu, IAS Joint Secretary 24363075
Ms. Radha Chauhan, IAS President and CEO, NeGD
30481637 [email protected]
Sh. Gaurav Dwivedi, IAS Director & COO (CB), NeGD
24364706 [email protected] [email protected]
Sh. Kamal Jain Sr. General Manager (CB), NeGD
9958967194 [email protected]
Sh. Rajesh Loona Sr. Consultant, NeGD
8130488388 [email protected]
Ms. Ruchee Arora Consultant, NeGD
9717860962 [email protected]
Ms. Pooja Kandpal Consultant, NeGD
9873911188 [email protected]
IIPA Team Name Designation Contact no. Email id
Dr. Tishyarakshit Chatterjee, IAS
Director, IIPA 9717778418 [email protected]
Sh. Amitabh Ranjan Registrar, IIPA 9868164013 [email protected]
Dr. Charru Malhotra Project Coordinator
Associate Professor (e-Governance & ICT)
9818529298 23468393
Dr. Pawan K Taneja Assistant Professor
9818210463 [email protected]
Sh. Mithun Barua Deputy Registrar (AS)
8800131115 [email protected]
Dr. Vikas Kanungo Sr. Technical Advisor
9871911448 [email protected]
Ms. Rashmi Anand Research Officer 8800602134, 9868534834
[email protected], [email protected]
Sh. Pushkar S. Gavali Research Officer 07507400025, 9871264489
[email protected], [email protected]
Ms. Shivangi Goswami Research Assistant
9582067232 [email protected], [email protected]
Sh. Satish Chandra Administrative Support
9891946147
Sh. Shiv Kumar Mishra Administrative Support
9899490392 [email protected]
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