Executive level e- Governance Capacity Building e- Governance Jaijit Bhattacharya Head e-Governance Center of Excellence [email protected]

Executive level e-Governance Capacity Building e-Governance

Jaijit BhattacharyaHead e-Governance Center of Excellence

[email protected]

2Oracle-HP e-Governance Center of Excellence

Agenda

Why Executive Level Capacity Building

Structure of Executive Level Capacity Building

Critical Success Factors

Cases


Goals of Governance

Economic

Growth

Social Welfare

Law and

Order

- Chanakya, Arthashastra


Where

Are

We N

ow

Kaly

an

Dom

biv

li M

un

icip

al C

orp

ora

tion

(Dra

mati

zed

)


Where Do We Want To Be

Single Window to

the Government- Joined up

Government

TechnologyApproachable Governance


Typical Government Setup

CS

Secretary Secretary

HOD

Secretary

HOD HOD HOD HOD HOD HOD HOD HOD HOD HOD HOD

Need for Special Mechanisms


Key Roadblocks to Single Window to Government

‘Champion Driven’ approach

Limited motivation at individual levels

Limited process-driven sustainable approach

Limited structured change management

Lack of single shared vision or roadmap


Impact of the Roadblocks

Lack of understanding of Managing IT

Tendency to jump into buying hardware and software

Lack of benefits-driven solution Managerial bottleneck

No department level IT project managers

Lack of understanding of IT procurement processes

Lack of understanding of State level acts

Need for e-Governance Managers


How do we create e-Governance Managers ?


Existing Trainings

Conventional trainings are IT focused

Lack of IT Project Conceptualization and Execution training

No trainings for cross-departmental sensitization

Lack of big picture No training for Change

management


Therefore there is a need for an active intervention to facilitate the process of moving towards a single

window of government with the use of IT


Path to Single Window..

Rally the departments

together

Develop inter-process

sensitivity

Develop a Shared Vision

Develop e-Governance

Roadmap

Therefore need for Executive Level Capacity Building


Agenda




Cases


What is Executive Level Capacity Building ?

An intense 3-5 week initiative Focused on helping Government Executives

develop the capacity to manage e-governance Identifies the most strategic IT adotion

opportunities Leads to a concise list of tactical initiatives

focused on strengthening the government’s overall level of service and effectiveness

Focused on achievable results that will help shape e-governance projects


Capacity Building Methodology

Discovery

3-4 days 2-3 weeks 3-4 days

Pre-Workshop

Phase

Orientation Phase

Project Work &

Consultative Phase

Capacity Building Phase


Outcome

Identifies the e-governance requirements Department-wise high level

solution architecture, catering to the unique requirements of each department.

Develop a shared government-wide roadmap Leveraging the synergies

between departments Reduce the cost of e-

governance adoption. Improve ‘Return on Tax’

Initiates Change Management


E-GovernmentE-Government

CitizensCitizens

LegislatorsLegislators

PartnerPartnerAgenciesAgencies

SuppliersSuppliers

AffiliatesAffiliates

EmployeesEmployees CommunitiesCommunities

OtherOtherGovernmentGovernment

MediaMedia

FinancialFinancialInstitutionsInstitutions

Better understanding of stakeholders to process of governance


Agenda




Cases



Top Leadership support

Availability of focused and quality time of Government Executives

Goal driven Follow-up on the

Action Plan by the sponsoring agency


Key Benefits

Single shared e-Governance Action Plan Optimization of investments in e-Governance Capacity to conceptualize and deploy an increased

number of e-governance solutions Enhanced synergy between departments Greater awareness of e-Governance programs and

benefits of e-governance making it easier to deploy solutions Cost Optimization

Centralize solutions and data appropriately for cost reduction

Provide ability to absorb IT


Agenda

Innovation in Governance




Cases


Capacity Building Conducted Successfully in Arunachal Pradesh



Karnataka : Exposing participants to existing projects like Khazane, Kaveri, Bhoomi


ThanksQ & A


Revisiting Roadblocks to Single Window..

‘Champion Driven’ approach

No genuine motivation at individual levels

Lack of process-driven sustainable approach

Lack of structured change management

Lack of single shared vision or roadmap


Path to Single Window and Issues Addressed

Rally the departments

together

Develop inter-process

sensitivity

Develop a Shared Vision

Develop e-Governance

Roadmap

•IT adoption as process driven sustainable initiative rather than a ‘Lone rider’ initiative

•No ‘Champion Driven Approach’

Pre-Workshop Phase

Orientation Phase

Project Work & Consultative

Phase

Capacity Building Phase

•Initialization of change management

•Motivational

•Exposure to Structured Approach

•Exposure to Executive level issues of e-Governance

•Shift of ownership to entire department

•Better understanding of motivational issues

•Development of a single shared vision and roadmap at department level

•Process driven structured approach

•Development of a single shared vision and roadmap at government-wide level

•Prioritization of actions

Documents

Executive level e- Governance Capacity Building e- Governance Jaijit Bhattacharya Head e-Governance Center of Excellence [email protected]