Delivering effective Government business solutions in a connected world

Delivering effective Government business solutions in a connected world.

• The Year in review• The Business of Government• The Opportunity / Local and Global Dynamics• FY07 Marketing Strategy• The Microsoft Connected Government Framework – CGF• Partner Success Story – HP & the NZ NIS• The Value proposition• The FY07 Vision for Government• Local Public Sector Directions

…Want to cover these things today

“…instead of trying to convince our partners to bid Microsoft solutions, we will be helping them respond to the demand we are creating within the industry.”

The Year in review

• Public Sector Grew by 11%• Established customer satisfaction baseline (NSAT 132)• Established Health, Local Government and Education visions

and improved annuity revenue by 25%• Grew CRM, SQL Server, Groove, LCS but also solutions such as

Learning Gateway• Signed Security Co-operation program, established Solution

Sharing Networks in three locations & delivered significant government & education interaction as part of our Comm. Games sponsorship.

Total Government IT Spend 2006

Non – Government IT Spend – 80%Government IT Spend – 20% :

$4,473M

Australian Total IT Spend 2006 – $21,897M

Federal Government IT Spend39% - $1,751M State, Local Government IT Spend

35% - $1,545M

Hard

ware

– 3

7%

$6

55

M

Serv

ices –

48

%$

84

5M

Hard

ware

– 3

6%

56

4 M

Serv

ices –

52

%7

96

M

Ap

ps

8

2 M

SWR: 12% 185 M

SWR: 14% 251M

Ap

ps D

ev

82

M

Syst

Infr

.

87

M

Ap

ps

7

0 M

Ap

ps D

ev

54

M

Syst

Infr

.

61

MSource: IDC 2006 : Customer Needs and Strategies #AU383107M Vol 1.

Health IT Spend26% - $1,177M

Hard

ware

– 6

5%

76

7 M

Serv

ices –

27

%3

18

M

SWR: 8% 93 M

Ap

ps

3

1 M

Ap

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.

17

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4

The Catalyst for Change

“…E-government is about more than just applying ICT to government processes. It is about applying ICT to reform and improve government processes. Merely applying ICT to something does not make it better. But applying ICT, and reforming the accompanying business processes, does”.

THE HON GARY NAIRN MPSpecial Minister of State

2006 e-Government Strategy: Responsive Government: A New Service Agenda

UK

TransformationTransformation

Citizen at centerCitizen at center

Technology – strategic Technology – strategic assetasset

Public services & policy Public services & policy outcomesoutcomes

EfficiencyEfficiency

Hong Kong

Transformation – HK Transformation – HK economyeconomy

Integrated customer Integrated customer centric Top-down centric Top-down commitmentcommitment

Measurement - efficiencyMeasurement - efficiency

Infrastructure strategyInfrastructure strategy

CRM – process/culture CRM – process/culture changechange

US

TransformationTransformation

EfficiencyEfficiency

CollaborationCollaboration

Powering America’s futurePowering America’s future

Citizen at centerCitizen at center

LOBLOB

Infrastructure optimizationInfrastructure optimization

Singapore

Integrating governmentIntegrating government

Start with customerStart with customer

New channels – mobileNew channels – mobile

Transforming modelsTransforming models

National competitivenessNational competitiveness

Australia

Connected governmentConnected government

Seamless service – citizens Seamless service – citizens ++

Reduce cost of interacting Reduce cost of interacting Every door the right doorEvery door the right door

Value for money - Value for money - capabilitycapability

Reform and improveReform and improve

Authentication – securityAuthentication – security

Transformation

Seamless service

Connected government

Core capability solutions

Technology as policy lever

Measurement- productivity

Digitized processes

NewWorld of

GovernmentWork

Customers are Telling You: Technology is the Key

Transforming Government

Microsoft’s Approach – CGF

The Connected Government Framework

Why is Microsoft building CGF?

• eGovernment = Interoperability• Customer Feedback

– Governments want to be able to deliver services in the way citizens want to use them. (i.e. Register the birth of a child)

– Governments want to use their existing services efficiently across multiple agencies and levels of their organization

– Governments want to be able to get the maximum life and value from existing IT investments

• Government Elites Survey– Interoperability identified as a key

procurement issue• PSD/NTO Survey (3/15)

– The need to address open standards and interoperability identified as a key need by the survey

Service delivery through partnership with private sector

Seamless integration of services

across agencies

Support financial and legal

transactions

Service Sophistication

High

Transformation

Revolution

E-Government Phases

Interaction

Presence

Transaction

Benefits

Interact with databases and/or staff

Delivery of public

information

Source: Gartner

Presence

Application

Templates

Integrated Applications

Interoperability Architecture

Connected Government Framework

Connected Government Strategy

Low High

Sophistication

High

Transformation

Revolution

Interaction

Transaction

Benefits

Service delivery through partnership

with private sector

Seamless integration of services

across agencies

Support financial and legal transactions

Interact with databases and/or staff

Delivery of public information

Phases of Digital Government

Presence

Connected Government Framework

Connected Government Framework Consistent MS Customer Proposition

• A consistent, relevant customer story around interoperability (eGov)

– Flows from the Policy maker through BDM-ITDM-ITPRO– Provides relevant solutions for their problems– Tells a story, supported by solutions that have strong

references– That positions Microsoft as the key platform

• Provided as– Focused collateral that is applicable across geographies

• Common branding• Can be localised• Enables partners to integrate with their sales propositions• Is based on and builds on solution success stories

GovernmentFY07 Marketing Strategy

The Journey to Vertical Alignment

FY05 FY06 FY07 FY08

Vertical Selling

Vertical Planning

Vertical Solutions

Vertical Alignment

Sales force aligned by Industry

Vertical Marketing execution started

Vertical execution scales into Mid Market

Industry sub vertical visions built

Closer alignment with WW Industry Direction

Microsoft is aligned by industry sub-verticals and segments across the globe with rich set of IPSS offerings?

Solutions developed and marketed for prioritised Industry sub-verticals and segments

Common approach to industry visions

• Business approach that seeks to solve real business issues• Core integrated platform architecture• Supports a heterogeneous environment and leverages legacy

system investments• Strong case studies and customer references• Local and Global references• Field tested to ensure relevance• Focused to deliver return on investment• Vision and case studies will continue to evolve

Seamless Service Delivery

ConsistentMessaging

Businesslanguage

ScenarioBased

Strongreferences

Clear ValueProposition

CustomerFocused

Connected Industry Framework

ServeServeCitizensCitizens

SeamlesslySeamlessly

BuildBuildConnectionsConnections

DriveDrivePerformancePerformance

Improved Outcomes for Constituents of GovernmentImproved Outcomes for Constituents of Government

Connected Government FrameworkConnected Government FrameworkApplication Platform Infrastructure Application Platform Infrastructure SOA, DevelopmentSOA, Development

Business Productivity Infrastructure Business Productivity Infrastructure Communications & Collaboration, ECM, BI Communications & Collaboration, ECM, BI

Core InfrastructureCore Infrastructure Scalable, reliable, secure, manageableScalable, reliable, secure, manageable

Polic

yPo

licy

Infr

astr

uctu

reIn

fras

truc

ture

Busi

ness

App

licati

ons

Busi

ness

App

licati

ons

Government Government AdministrationAdministration

Collaboration andCollaboration andDecision SupportDecision Support

Grants ManagementGrants Management

Contract ManagementContract Management

AccountabilityAccountability in Budgeting in Budgeting and Reportingand Reporting

Citizen Service DeliveryCitizen Service Delivery

Customer CallCustomer CallCentre (CCF)Centre (CCF)

Customer KioskCustomer Kiosk

Realtime Realtime ConstituencyConstituencyInteractionInteraction

PortalsPortals

Governance and Governance and TransparencyTransparency

Election Election ManagementManagement

Land Registry Land Registry

MV / Driver’sMV / Driver’sLicenseLicense

NationalNationalStatistic SystemsStatistic Systems

Global Cross Global Cross Border Border ServicesServices

ePassportePassport

Customs and TradeCustoms and Trade

Patents and Patents and TM TM

SystemsSystemsImmigrationImmigration

SystemsSystems

eIDeID

Forms MgtForms Mgt

Document ManagementDocument Management Records Management & ArchivingRecords Management & ArchivingCRMCRM Case MgtCase Mgt

BlueprintBlueprintRoadmapRoadmap

Reusable IPReusable IPReferencesReferences

PrivacyPrivacy AccessibilityAccessibility UsabilityUsability SecuritySecurity StandardsStandards InteropInterop

ServeServe

CitizensCitizens


BuildBuild

ConnectionsConnections

DriveDrive

PerformancePerformance

Policy

Infr

astr

uctu

reBu

sine

ss A

pplic

atio

ns

Government Government

AdministrationAdministration

Collaboration &Collaboration &Decision SupportDecision Support

Grants MgtGrants Mgt

Contract MgtContract Mgt

AccountabilityAccountabilityin Budgeting in Budgeting & Reporting& Reporting

Citizen ServiceCitizen Service

DeliveryDelivery



RealtimeRealtimeConstituencyConstituencyInteractionInteraction

PortalsPortals

Governance &Governance &

TransparencyTransparency



MV / DriverMV / Driver’’ssLicenseLicense


Global Cross Global Cross

Border ServicesBorder Services

ePassportePassport

Customs & TradeCustoms & Trade

Patents & TMPatents & TMSystemsSystems

ImmigrationImmigrationSystemsSystems

eIDeIDForms MgtForms Mgt


Connected Government FrameworkConnected Government FrameworkSolution Platform SOA, DevelopmentSOA, Development

Organizational Productivity CommComm & & CollabCollab, ECM, BI, ECM, BI

Core Infrastructure Scalable, reliable, secure, manageableScalable, reliable, secure, manageable

BlueprintRoadmapReusable IPReferences

Privacy Accessibility Usability Security Standards Interop


Government Transformation through Technology

Microsoft Dynamics

Solution Priorities for FY07

Connected Government FrameworkConnected Government FrameworkSolution Platform SOA, DevelopmentSOA, Development

Organizational Productivity CommComm & & CollabCollab, ECM, BI, ECM, BI

Core Infrastructure Scalable, reliable, secure, manageableScalable, reliable, secure, manageable

BlueprintRoadmapReusable IPReferences

ServeServe

CitizensCitizens


BuildBuild

ConnectionsConnections

DriveDrive

PerformancePerformance

Policy

Infr

astr

uctu

reBu

sine

ss A

pplic

atio

ns

Government Government

AdministrationAdministration

Collaboration &Collaboration &Decision SupportDecision Support

Grants MgtGrants Mgt

Contract MgtContract Mgt

AccountabilityAccountabilityin Budgeting in Budgeting & Reporting& Reporting

Citizen ServiceCitizen Service

DeliveryDelivery



RealtimeRealtimeConstituencyConstituencyInteractionInteraction

PortalsPortals

Governance &Governance &

TransparencyTransparency



MV / DriverMV / Driver’’ssLicenseLicense


Global Cross Global Cross

Border ServicesBorder Services

ePassportePassport

Customs & TradeCustoms & Trade

Patents & TMPatents & TMSystemsSystems

ImmigrationImmigrationSystemsSystems

eIDeIDForms MgtForms Mgt


Privacy Accessibility Usability Security Standards Interop


Government Transformation through Technology CollaborationElectronic Documents and Records Management (eDRM)eFormsElectronic Identity (eID) CRM / Case ManagementCustomer Care Framework (CCF)Connected Government Framework (CGF)

...enabling inter-connection...Seamless Service Delivery

Industry Solutions : Product Pull Through

Microsoft Project / Project Server

Groove Virtual Office

Microsoft Information Bridge Framework

Microsoft Office Communicator

Microsoft Office Live Communications Server

Microsoft Office Live Meeting

Communication Server

Exchange Server

Rights Management Server

Windows Server Enterprise Edition

Microsoft Identity Integration Server

SQL

Microsoft Content Management Server

Active Directory

Microsoft CRM

Office

Windows

Microsoft’s Internet Information Server

Info card

BizTalk

InfoPath

SPPS

SharePoint

Collaboration & Decision Support

eIDRecords Management and Archives

Document Management

CRM / Case Mgt

eForms

Microsoft Project / Project Server

Groove Virtual Office

Microsoft Information Bridge Framework

Microsoft Office Communicator

Microsoft Office Live Communications Server

Microsoft Office Live Meeting

Communication Server

Exchange Server

Rights Management Server

Windows Server Enterprise Edition

Microsoft Identity Integration Server

SQL

Microsoft Content Management Server

Active Directory

Microsoft CRM

Office

Windows

Microsoft’s Internet Information Server

Info card

BizTalk

InfoPath

SPPS

SharePoint


eIDRecords Management and Archives

Document Management

CRM / Case Mgt

eForms

CIO Investment Intentions FY07

CCF

Improve Business InsightBSM, SQL, Search

O2007, Biztalk, Infopath

eID

CGF, CHF

TDM, AOI, CIO

Enable the Mobile Workforce

Simplify teams Working Together

eForms, eDRMS, Search, CRM, ECM

Matched to FY07 Campaigns

Most Common Government Interaction method?

The Voice of the Customer …

...By 2010 , the government will have halved the number of forms...

rather than numerous static forms...dynamic forms will be available from a single entry point...users can complete details electronically and track resulting actions online.

2006 eGovernment Strategy, Australia

How will you answer this?

for things that really matter

• Unparalleled integration capability– “Codeless” integration with Office System plus native

Web Service and XML support• Rapid deployment

– Point and click development environment and integration with Visual Studio

• Ease of use– Familiar Office interface

• Scalability at a reasonable cost– Bottom line is we can deliver eForms more cost

effectively

Why Microsoft?

Industry Priorities

Public Services and EGovernmentIndustry Priority Solution

ScenarioPrioritized Solution Area

Strategic Change Programs Connected Government Framework

Citizen Service Delivery Customer Care Framework (CCF)

EGovernment Enabling Systems eForms

Governance and Transparency Records Management and Archiving

Document Management

Government Administration CRM Applications

eID


National Identification System (NIS)

Tim FerrisIdentity Architect, HP

Partner Success Story

Overview

• What are the identity issues?• How do we approach these issues?• What does HP have to offer?

What are the identity issues?

• Scattered identity• Enable e-Government and e-Business services• Efficient use of tax payers money• Privacy issues• Prevent tax and benefit fraud• Combat domestic & international crime & terrorism• Governments and individuals need to understand

how to protect a person’s identity

How do we approach the issues?

• Understand the issues• Know the weaknesses of any solution• Leverage resources between governments,

departments and electorates• Prepared to think for the long term for both a

country and an individual.

What does HP have to offer?

• Worldwide experience• Multiple civilian registry systems deployed• National Identification System (NIS)• NIS is a secure, reliable and flexible framework to

register, manage and update the demographic and biometric information of a population.

The NIS framework

• Core services • Business process components

– Enrolment– Verification– Personalisation

• System integration• Technology partners

The NIS framework is not….

• Pre-packaged software product• Biometric system• Document personalization system

NIS project components

• Business processes• Infrastructure• Integration• Flexibility / Scalability• Security / PKI• Consumables• Project management

NIS process walk

Typical NIS implementations

• Identification cards • Passports • Drivers licenses• Civilian registry• Voting lists• Border control

NIS technology stack

• Microsoft .NET 2.0• BizTalk 2006• SQL Server 2005• Windows Server 2003• WS-*• Open standards

Summary

• NIS is solution framework for an identification system• Designed for integration• Service orientated architecture• Integrated end-to-end security based on open standards• Tested performance scalability• Supports multiple personalisation options• Flexible deployment scenarios (centralised, decentralised)• Based on HP infrastructure

© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in

this summary.

The Microsoft and Partners value proposition

The Microsoft Platform…An Ongoing Commitment to Success

Microsoft has committed, and will continue to commit, substantial resources to: Deepen and broaden the capabilities of existing

products and services Create new products and services in new markets Continue to innovate directed by the principle of

integration at every level

Substantial Resources

Our products and services help businesses maximize the quality and performance of their peopleEnabling

Success

Business can depend on Microsoft’s long term commitment to enabling the realization of the Microsoft Platform Vision

That You Can Depend On

Microsoft Partner CommunityBreadth, depth, choice

700,000+ partners worldwide

Local to global; small and large

With strong Microsoft investment

Broad Ecosystem

General to specialized

Industry expertise

Comprehensive, pre-integrated offerings

Customized solutions

Deep Expertise

Partners Bring Added Value

Microsoft PlatformIntegratedConnected (Interoperable)FlexibleCustomizableSimpleSuperior User Affinity/Intimacy

IT Strategy

Business Architecture/Rules

Business Strategy

OS

Architecture (.Net)

Applications

Standards/Languages

Systems Design

Systems Integration/Management

Mic

roso

ftP

artn

er

Complete Solution Partner Service OfferingDeep Customer InsightCustomized SolutionHigh-Performance OperationsAccelerated Value DeliveryMinimized Cost And RiskCommitted Results

Partner Integration Technology

Call to Action1. Help us understand your

business and what you need to drive revenue.

2. Give us your ideas on co-marketing and how we assure your solutions align to “seamless” platform visions and utilise Microsoft “Frameworks”.

3. Work with us to bring together a ‘team’ of solution providers that can together deliver an IPSS that applies to our market drivers here and could be applied elsewhere.

4. Detail your solutions with your Microsoft contact, including profiling in Partner Marketplace.

eFormsElectronic Document and Record ManagementCustomer Care Framework (CCF)CRM / Case ManagementElectronic Identity (eID)Collaboration

Resource Books

Partner Solutions in Solution FinderGet partner info – WW PS Portal

Online Resources

Resources to our Partners

White Papers

The New World of Government WorkCollaboration White Paper Public Sector through Better CollaborationPrivacy in the Public SectoreID in GovernmenteForms White PaperThe Laws of Identity

Marketing Collateral

PS and eGov PowerPoint templatePS and eGov Strategy Battlecard Solution Battlecards

Presentations & Demos

All-up WW PS and eGov Strategy PresentationSolution Area PresentationsDemosCollaboration – Policy Development DemoRecords Management DemoeForms Demo

Brochures

Microsoft in Government – All-UpMicrosoft in Government – Public Services & eGovernmentPeople Ready: GovernmentMicrosoft Dynamics

Profile your solutions

•Get listed in Microsoft Partner and Solution Directories– Main Directories

• www.microsoft.com/australia/partner• Solutions Profiler• Partner Channel Builder• Partner Solution Profiler• Partner Solution Marketplace – enter your Government solutions!!

– Other– Consumer: Office Online Marketplace (1 Million

hits/month) • http://www.office.microsoft.com.au

– Enterprise: Office Systems solutions directory http://www.microsoft.com/office/solutions/directory/

apply.mspx

http://www.microsoft.com/australia/partner



http://www.office.microsoft.com.au/

http://www.office.microsoft.com.au/

http://www.microsoft.com/office/solutions/directory/apply.mspx

http://www.microsoft.com/office/solutions/directory/apply.mspx

Microsoft Partner Directories

http://www.microsoft.com/australia/partner/benefitsandtools/directory/getlisted.aspx

http://www.microsoft.com/australia/partner/benefitsandtools/directory/getlisted.aspx

Questions

[email protected]

mailto:[email protected]