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Delivering Business ValueThrough Innovative Products,
Sustainable Methodology
and Enduring Teams
Technology.Delivery.Engagement.
Fernando Rodriguezwww.linkedin.com/in/fernandobrodrigueziii
Accountability
Attitude
Aptitude
Will we delight our customers & listen to their feedback? Do we want to be the BEST?
Can we innovate and be responsive to change?
Are we open to learning new things?
Can we be counted on and predictable?
Are we transparent in the way we operate?
Is it a Win-Win situation?
Is everyone invested?
Are your discussions factual?
Do we know what our
customers want?
Is our house in order?
Can we repeat success,
repeatedly?
• Define solid Product Design &
Architecture.
• Employ fundamental Program
delivery techniques.
• Keep customers &
stakeholders engaged.
Deliver your
goal.
• Execute product rollout.
• Organize support
infrastructure.
• Employ Instrumentation &
Quality Monitoring.
Support the
product. • Crystalize organizational
functions.
• Establish governance model.
• Passionately recruit.
• Educate stakeholders.
Organize
operations.
• Train & Retain Experts.
• Define work streams for Run-
the-Business & Innovation.
• Establish a Voice-of-the-
Customer program.
• REPEAT.
Mature the
team.
www.linkedin.com/in/fernandobrodrigueziii
Align Everything!
• Define “success”.
• Plan in great detail.
• Business Alignment
• Global Product Design
• Harmonious Technology
• Available Infrastructure (Tech,
Training, Support)
• Staff competently.
Integrate with “Gusto”!
• Keep end-users engaged.
• Adhere to industry practices &
standards.
• Build change-ability.
• Plan. Refine. Repeat.
• Tight Vendor Partnership.
• Manage stakeholder expectations.
• Eye on financials.
Deploy, Measure, Refine.
• Rollout approach must be part of
system & product design.
• Remain objective and adhere to
success & exit criteria.
• Work to transition from project
delivery to running-the-business.
www.linkedin.com/in/fernandobrodrigueziii
www.linkedin.com/in/fernandobrodrigueziii
• Core system design & architecture delivered through a feature-robust platform.
• Actionable insight from data collected through system usage.
• Focuses on the tactile & visual experiences of the end-user as it is relevant to their productivity.
• Continually updating the product based on market & technology trends.
• Embedded instrumentation to support proactive monitoring of mission-critical functions.
• Real-time Support organization for bugs & product challenges.
• Highly-available & scalable technology platforms that perform on a global scale.
• Delivery methodologies that promote rapid delivery but with high quality standards.
User Experience &
Innovation
System Design & Data
Management
Infrastructure & Continuous
Delivery
Monitoring & Escalation Support
www.linkedin.com/in/fernandobrodrigueziii
Infr
astr
uct
ure • Cloud & Virtualization
Strategy
• Infrastructure Performance (Network, Telephony, etc.)
• Hardware/Software Maintenance
• External & Partner SitesSe
rvic
es
• Business Abstraction Layer
• Service Bus
• Data Management
• Automation & Rules
• Monitoring
• Quality (QE, Performance)
• Experimentation
• Zero Downtime
• Security Ap
plic
atio
n • User Experience (UX) & Responsive Design
• Mobile First
• “Any” Strategy (Device, App)
• Proactive
• “Green” Workplace
www.linkedin.com/in/fernandobrodrigueziii
Business Modules Reporting & Analytics
Knowledgebase Interaction Management
Core Application
Innovation
User Experience
Infrastructure
Common Platforms
Service Repository(Versions, Policies, Contracts)
Interface(Direct, API, etc.)
Data Processing(Big Data, Analytics, Storage, Reporting)
Orchestration(Transformation, Enrichment, Sequence)
Platform Apps
Innovation
User Experience
Infrastructure
Customer-Facing Application
Ferdie RodriguezM: (801) 560-8965E: [email protected]: www.linkedin.com/in/fernandobrodrigueziii
