Defense Communities [Nov/Dec 2012]

The Magazine of MiliTary housing, lodging & lifesTyles

DefensecommunitiesNOVEMBER/DECEMBER 2012 www.phma.com


DefensecommunitiesNOVEMBER/DECEMBER 2012 www.phma.com

Bringing clean energy on base page 20

New jobs for veterans and military familiespage 38

2012-2013 Defense Communities’ Buyer’s Guidepage 43

of anColorado military and housing professionals partner in the face of a devastating fire

AnatomyEvacuation

CONTENTS

2 Defense Communities

12 Anatomy of an Evacuation One housing professional gives an inside look at the Waldo Canyon Fire.By Kelly Sieber

16 Freshening Up In the face of costly renovations, repainting can be a simple option with attractive results.By Bill Rafie

20 Solar SolutionsAir Force communities in two states introduce solar power as a clean energy solution.By Ryan Mielke

24 Dream: RealizedA powerful partnership brings about the first-ever privately financed charter school on a U.S. military installation.By Joy King Lutes

26 Homes for HeroesA triple-amputee Army veteran is one step closer to home with help from a generous donation.By Meryl Large

28 Deep Freeze at Fort BlissAn unexpected winter storm highlights the strength of one military housing community.By Fran McGehee

32 Stepping Up for Single SoldiersNew advances in Army unaccompanied housing enhance everyday life for single soldiers.By Edward C. Emden

34 One Giant Leap for Science West Point’s new science center will bring 21st-century learning to cadets and faculty.By JoAnne Castagna, Ed.D.

37 Help WantedA new, nationwide program offers home-based work to veterans and military families.Adapted from a press release

38 Bug OffGetting rid of pesky bugs doesn’t have to involve harming the environment.By Eric D. Frazier

12

20

november | DeCember 2012 3

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Publisher

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Managing Editor

Production Assoc.

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Debra J. StrattonBirgitt SeymourLia DangelicoChristine UmbrellJanelle WelchAlison Bashian

Defense Communities magazine is designed to keep those who operate and manage the whole spectrum of military housing and facilities maintenance informed on the industry’s latest technology, prod-ucts, and services. It provides a forum for members to share les-sons learned, news and events, and training opportunities and updates.


DefensecommunitiesDefensecommunitiesNovember/December 2012 u Volume 23, Number 6 u www.phma.com

Please send your articles for Defense Communities to

Birgitt Seymour at [email protected].

NEXT EDITORIAL DEADLINES:March/April – February 13

May/June – March 20

DEPARTMENTS 4 President’s Message

PHMA President Del Eulberg reveals our strength as a nation lies in our ability to work side by side to accomplish dif-ficult tasks.

6 Association NewsDetails on PHMA’s Annual Golf Tournament, Chapter 63’s Energy Education pro-gram, and 2012 Writing Excellence Award finalists

51 Military MarketplacePHMA Corporate Sustaining Members

60 Advertising Index

ABOUT THE COVER This photo of the Waldo Canyon Fire in Colorado was provided by the local fire department.

FEATURES40 Inventory Beyond Audits

Follow practical steps to better prepare for and make the most of audits.By Ben Saltzer, Ph.D.

42 Keys to Mental HealthConsider these tips and strategies for maintaining mental health.By Mark Towers

43 2012-2013 Defense Communities’ Buyer’s GuideHere is your annual go-to resource for product and service providers serving military housing and lodging. Check out the digital edition at phma.com!

34


| FEATURE |

Waldo Canyon is a popular hiking area on the west side of Colorado Springs. With eleva-tions ranging from 7,100 to 8,100 feet, the 6.8 miles of trail provide breathtaking views

of the canyon and Pikes Peak. The fire started on Saturday, June 23, 2012, approxi-

mately four miles northwest of Colorado Springs, and was declared 100 percent contained on July 10, 2012. In all, the fire consumed 18,247 acres (28.5 square miles), and burned 346 homes to the ground, along with the Flying W Ranch, a Colorado Springs landmark built in 1953. Sadly, there were at least six injuries and two deaths. This is my story.

Monday, June 25, 2012I had just returned home from a wonderful long weekend with a life-long friend in Estes Park. Although I had heard of the fire in Colorado Springs, I was so engrossed in my weekend activities that I didn’t pay much attention to it, and certainly didn’t think it would affect the lives of so many people, let alone those residing on the Air Force Academy grounds where I work.

Tuesday, June 26, 2012 I returned to work, and at 6:30 a.m., I saw a light, smoky haze in Pine Valley, where the housing office is located. It smelled like a campfire.

By 11:00 a.m., a change in fire conditions warranted an urgent briefing at the Emergency Operations Center (EOC)

scheduled for 1:00 p.m. The Community Manager for Forest City Residential Management Amanda Bailey and I were included. Having never been involved in this type of emer-gency operation in my 23-year housing career, I was excited housing was included and proud to be part of it.

The Deputy Fire Chief had been at the fire site. He report-ed an enormous growth in the fire and smoke activity, which was increasing at an alarming rate. Most important, a 100 percent ember catch rate produced a big surge. Firefighters were creating fire breaks to protect the Academy, along with Rampart Reservoir, which provides the drinking water for Colorado Springs. Queen’s Canyon would be a trigger point. If the fire made it here, there would be no good place to make a stand, as there were no roads, trails, or natural barriers. I was impressed watching my senior Air Force leaders discuss everything from weather, the anatomy of the fire, areas of responsibility for a potential evacuation, and the effect the fire would have on in-processing 1,053 new cadets two days later. By the end of the briefing, no one imagined that the expected 48-hour decision-making window would shrink to just five hours.

Ash was falling from the sky when Amanda and I returned to the office. Forest City’s phones were ringing nonstop with calls from residents about the fire. At approximately 3:30 p.m., news reports stated the fire had started uphill towards the peak and heavy flames started coming down from the west into the Canyon. At 4:06 p.m., flames were seen on the ridge, followed by subsequent reports of a heavy fire moving quickly.

Anatomy of an Evacuation

One Colorado housing professional’s account of the devastating Waldo Canyon Fire

By Kelly Sieber

Tuesday, June 26: Fire rages across the southern border of the Air Force Academy


The perfect stormAmanda and I were called to the EOC for another urgent briefing. The Deputy Fire Chief looked very som-ber as he informed the Air Base Wing Commander (ABW) that the fire had increased significantly in size and was expected to get worse. The conditions were ripe and the fire was being fueled by changing winds of 65 miles per hour—it was the “perfect fire storm.” The fire had doubled in size from the day before and was quickly bearing down on the Academy. At 5:25 p.m., the Fire Chief reported the fire had moved past Queen’s Canyon by jump-ing two containment lines and was rac-ing down into the Mountain Shadows Subdivision. At the same time, the fire was making its way to Peregrine, an upscale community high on the moun-tain bordering the Academy.

At 6:08 p.m., Fort Carson reported it was set up to house all residents, and at 6:16 p.m., the ABW Commander issued a pre-evacuation order for the Pine Valley housing area. Every leader was working diligently on his or her respective slice of responsibil-ity, including Amanda, who was rat-tling off all the families with special needs, language barriers, and even the requirement to follow up with a cadet who was caring for a resident’s cat while he was away.

Over the next 14 minutes, thick black smoke bore down on the Academy so quickly that the ABW Commander issued an immediate evacuation order to the families in Pine Valley. Amanda and I were allowed to leave the EOC to retrieve her vehicle so we made a quick exit. We witnessed Security Forces per-sonnel going door to door to ensure everyone departed, and there was a sur-prisingly calm demeanor on the part of the Security Forces and the residents as they gathered their most precious pos-sessions and left their homes.

The staff had worked in concert to remove all files, computers, and all other equipment to ensure they had the ability to set up a mobile office.

Service members set up cots in the Evacuation Center

An assembly line forms to carry cots and other supplies


| FEATURE |

We had one last search through the office for valuables and then quickly departed. In the 25 minutes it took to travel to the office and return, the

sky had turned black and the smoke clouds were swallowing up the south side of the Academy. As I parked at the EOC in the cadet area at the north end

of the Academy, I took some photos. It was quite eerie—the calm before the “fire” storm.

At 8:57 p.m., the ABW Commander issued an evacuation order for the permanent party dormitories and resi-dents in Douglass Valley. He had also conducted a news conference direct-ing a base closure and informed the military to call its chain of command. Cadet in-processing was still moving forward. Time flew by that evening. Amanda and I finally departed around 11:45 p.m.

Wednesday, June 27, 2012Early the next morning, I went to Fort Carson to support the mission. As I approached the gate, I thought about the process and how I would be feeling if I were an evacuee. The compassion-ate guard provided directions to the Evacuation Center and it was easy fol-lowing the signs.

I was welcomed when I entered the door and was briefed by the Officer-in-Charge of Fort Carson’s 43rd Sustainment Brigade on how the evacu-ees were processed and informed that I just missed many of them, as they had just been escorted to a mess hall for breakfast. The battle rhythm was in per-fect harmony. Evacuees were met at the door and were checked in for account-ability. Hundreds of cots were lined up in a row, and separated by those with families and those without. Evacuees with pets were given an ideal setup at the Youth Center.

All the while, there was constant com-munication between the Evacuation Center, Fort Carson Command Center, and the Academy’s EOC.

Forest City was well represented. I learned the employees rotated shifts throughout the night to provide sup-port and assistance. Their mobile office was close to being set up, and shortly thereafter many of the employees started calling residents for account-ability. Forest City had also arranged for its insurance company to brief the residents on their renter’s insurance

Tuesday, June 26: A wall of smoke bears down on the Academy’s southern boundary

A helicopter flies over the Academy into smoky skies


entitlements for displacement costs, damage reimbursement, and how to file claims. I then briefed the entitle-ments to the active duty personnel, which had been provided to me by the Academy’s Financial Management Office. The briefing was well attended by those in the center. Throughout the day, updates were given via the Academy’s and Forest City’s websites, and on Facebook. We soon learned that the fire had burned about 10 acres of land on the Academy early in the morning and our Academy firefighters were successful in holding the fire line they had created the day before. I also learned dozers had created a fire line around two historical General Officer homes and the sprinklers were kept on to ensure these homes were safe. There was no shortage of information for those looking for it.

For the next five hours, I assisted Forest City in calling residents and facilitated communications between the EOC and Forest City. I would have stayed there longer if my own town had not been placed on pre-evacuation orders. Although I felt comfortable that my housing subdivi-sion would be unaffected, I returned home around 4:00 p.m. to gather my family’s important papers and senti-mental items, just in case. I listened to the news all night and reflected on the last two days as I drifted to sleep on the couch.

Thursday, June 28, 2012 At 8:30 a.m., I returned to the Evacuation Center. Many of the evacuees had found friends or fam-ily with whom they could stay, but Fort Carson’s emergency operations at the Evacuation Center remained in full force. Forest City employees were already working the phones in syn-chronization and had even recruited help from their landscaping company, Davey Tree. Their operation appeared seamless. By 5:00 p.m., Forest City was able to account for 88 percent of its residents. Later in the evening,

Academy officials deemed it safe for residents to return to the housing area, effective 5:00 p.m., Friday, June 29.

As I arrived at work Friday morning, I felt the calm of normal operations. Forest City again was in full force to answer residents’ questions and had already arranged for its insurance company adjuster to inspect prop-erties for damage. By the following week, clean-up crews were on-site cleaning the exterior and interior of the homes, along with the air ducts, and they estimated that the clean-up of all 668 homes would be completed by September 30.

Amanda and I toured the burn scar a month after the fire. Mother Nature had already provided enough rain to feed the landscape. Among the burned trees were signs of life. It was amazing to see how quickly the area was recovering.

The Waldo Canyon Fire caused the evacuation of over 32,000 Colorado Springs-area residents, including 2,141 residents from the Academy. It was called a “fire storm of epic proportions” and has been declared the most destruc-tive and expensive fire in Colorado state history. As I reflect on my experience at the EOC and the Evacuation Center, I can’t help but be reminded of the heartfelt compassion, selflessness, and professionalism I witnessed from every leader, firefighter, community leader, and volunteer, as well as from the pri-vate partner. I’ll never forget the team-work and support from the Academy and the city of Colorado Springs—it was a close call! n

Kelly Sieber is a housing capital asset manager at the USAF Academy. Reach her at [email protected].

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novEMBER | dEcEMBER 2012 43

2012–2013 DEFENSE COMMUNITIES’

BUyEr’S GUIDEDesignates companies that offer eco-friendly/green products and services.

Appliances .............................................................................. 44Architectural Services ............................................................ 44Bar Code Asset Tracking ....................................................... 44Bath/Kitchen Products & Services ......................................... 44Building Products & Supplies ................................................. 45Carpet/Flooring ...................................................................... 45Construction Services ............................................................ 45Development & Property Management ................................. 45Draperies, Bedspreads & Window Treatments ..................... 45Electronics .............................................................................. 46Energy & Water Conservation ................................................ 46Furniture ................................................................................. 46Furniture Refinishing & Reupholstering ................................. 47Guest Amenities & Supplies .................................................. 48Hospitality Technology ........................................................... 48Landscape/Grounds Maintenance & Management ............... 48Laundry Services ................................................................... 48Lighting ................................................................................... 48Mattresses .............................................................................. 48Paints and Coatings ............................................................... 48Payment Processing Services ............................................... 49Playground/Recreation Equipment ........................................ 49Real Estate/Relocation Services ........................................... 49Security & Safety Products .................................................... 49Software ................................................................................. 50Utility Submetering & Billing Services .................................... 50Wall Covering & Paint/Repair ................................................ 50

2012–2013 BUyEr’S GUIDE

AppliAnces

Absocold CorporationP.O. Box 1545Richmond, IN 47375-1545800/843-3714 or 765/935-7501765/935-3450 (Fax)[email protected] McCullum, VP Sales & OperationsGS-21F-0087H, Expires 06/29/2013, Small Business

Absocold Corporation is “The One-Stop Solution” for compact and major

appliances, offering a large assortment of compact refrigeration products including our popular Cook ‘N Cool® microwave/refrigera-tor-freezer combination appliances. In addition, Absocold offers quality Frigidaire®, Whirlpool®, Maytag®, GE®, and Hotpoint® major appliances featuring numerous ENERGY STAR® qualified selections.

Capitol Supply, Inc.1000 Sawgrass Corporate Parkway, Suite 452Sunrise, FL 33323888/485-5001 or 954/485-5000954/485-0407 (Fax)[email protected] David Ostan, Vice President of SalesGS-21F-0001K, GS-06F-0070R, GS-27F-0028PCapitol Supply’s got that! With over one mil-lion items ready to ship, Capitol Supply has a huge selection of major appliances like re-frigerators, freezers, microwaves, washers, dryers, and more from names like Whirlpool, Amana, General Electric, and KitchenAid. Plus, we feature Karcher commercial-grade cleaning equipment and small electronics such as flat-screen TVs and alarm clocks. Capitol Supply is the first and last place you need to look.

Intirion/MicroFridge2 Annette Road, Suite 3Foxboro, MA 02035800/637-7567 x 2121 866/460-4568 (Fax)[email protected] Tuccinardi, Government Contract AdministratorGS-21F-0091H

MicroFridge/Intirion is the leading provider of amenities to military and

government communities. Proudly serving this marketplace since 1989, we manufac-ture MicroFridge® with Safe Plug® combination appliances and distribute Maytag commercial laundry equipment and residential appliances. Products are available through MicroFridge/Intirion via

General Services Administraton and Air Force Non-Appropriated Funds schedules.

Kenyon International, Inc.P.O. Box 925Clinton, CT 06413860/664-4906860/664-4907 (Fax)[email protected] Owens, Vice President, Sales & MarketingGS-21F-0091H, held by Intirion Corporation

Manufacturer in the USA of Kenyon “green” and sustainable 1- and

2-burner specialty ceramic electric cooktops and award-winning patented indoor/outdoor Kenyon All Seasons™ Grills. All backed by our exclusive three-year product replace-ment warranty. BIM objects now available! Established 1931, Kenyon supplies residential, hospitality, institutional, academic, military, marine, and mobile customers worldwide.

Pioneering Technology Corp.220 Britannia Road EastMississauga, ON L4Z 1S6 Canada800/433-6026 or 905/712-2061 x 230905/712-3833 (Fax)[email protected] Laird Comber, VP SalesThe Safe-T-element® cooking system is engineered to help prevent stovetop cooking fires (the #1 cause of household fires in the U.S.) and reduce the amount of electricity required to cook. Safe-T-sensor™ (New!) was created to substantially reduce fire alarm activations caused by microwave ov-ens by interrupting power to the microwave at the first sign of smoke.

ArchitecturAl services

American Direct Procurement11000 Lakeview AvenueLenexa, KS 66219800/593-5310 or 913/677-5588913/677-5416 (Fax)[email protected] Byron Whetstone, PresidentSingle-source intermediary for products in CSI specification divisions 6, 8, 9, 10, and 12. Specializing in military family housing, new construction, and renovation, including barracks and commercial construction.

BAr code Asset trAcking

BarTracks™2892 Collier AvenueSan Diego, CA 92116619/282-3211619/282-0108 (Fax)[email protected] Jacklyn Nevelow, Managing PartnerGS-07F-0830NBarcode your inventory (furniture, IT equip-ment, tools)! BarTracks™ will track and manage it. Saves money, simplifies audits. Tracks Funding Source, Condition, Depre-ciation, Warranty, Cost, Where and When Last Seen, Assets Not Seen Since…, Audit Trail, and much more. Complete reporting. New features: Regional Management and Responsible Party. Easy to use.

BAth/kitchen products & services

LG Hausys America, Inc.900 Circle 75 Parkway, Suite 1500Atlanta, GA 30339678/486-8224 678/486-8251 (Fax)[email protected] Michelle Rhee, Marketing ManagerLG Hausys America, Inc. manufactures HI-MACS® Acrylic Solid Surface and Viatera® Premium Quartz in Adairsville, GA, making LG Hausys the only domestic manufacturer of both materials. These surfacing products are backed by a leading 15-year warranty, thus making either choice the best value within their respective product categories.

Mincey Marble Manufacturing, Inc.4321 Browns Bridge RoadGainesville, GA 30504800/533-1806 or 770/532-0451770/531-0935 (Fax)[email protected] Dobbs, Corporate Sales Manager

Mincey Marble is the leader in the design and manufacturing of cast

marble bath products for the military housing industry; new construction and renovation. Our products are non-porous, highly resistant to the development of mold, mildew, germs, and bacteria, easy to install, and virtually maintenance free. Available in Classic™, MINCOR™, and minceygreen™.

44 dEfEnsE coMMunitiEs


The Swan Corporation515 Olive Street, Suite 1800St. Louis, MO 63101800/325-7008800/342-7926 (Fax)[email protected] Robbin MaberyThe Swan Corporation is a leader in the development, manufacturing, and market-ing of high-performance surfacing materials and products for the bath and kitchen. The Swanstone brand is the recognized mark of enduring products that will withstand the rig-orous demands of residential and commer-cial baths while maintaining a beautiful finish. Swan is headquartered in St. Louis, and its products are sold throughout the world.

Building products & supplies


Wojan Window & Door217 Stover RoadCharlevoix, MI 49720800/632-9827 or 231/547-2931231/547-4327 (Fax)[email protected] Rick Pagano, VP SalesWojan manufactures custom aluminum win-dows and sliding glass doors, AAMA rated for a variety of commercial and architec-tural applications. Our diverse product line consists of single-hung, slider, fixed, and projected windows, including Blast-Resistant and Hurricane-Impact models, plus a series of sliding glass doors engineered and manu-factured by Wojan.

cArpeting/Flooring

Continental Flooring Company9319 N. 94th Way, Suite 1000Scottsdale, AZ 85258800/825-1221 or 480/949-8509866/553-8892 (Fax)[email protected] Richard Bickler, National Sales ManagerGS-07F-0429J, GS-27F-0034RFor over 30 years, we have been govern-ment flooring specialists. We now extend our expertise in the ceiling systems category so we can cover you from floors to ceil-ings. Complete lines of resilient, ceramic, carpeting, floor mats, and ceiling systems are available on our GSA contracts or via open market. Complete installation services are offered on contract. Manufacturers represented on GSA include Armstrong (flooring, Soundsoak acoustical walls, and ceiling systems), Centiva, CFC Installation, Congoleum, Crossville, Flexco, DalTile, Notrax mats, RC Musson, Roppe, and Shaw Contract. Price. Selection. Service.

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentGS-27F-5079C ADM International, Inc. has floor coverings for all environments, from high-use entryways to luxurious dining rooms. Our staff can help you select the right product for your needs.

construction services

BELFOR Property Restoration15600 Trinity Boulevard, Suite 106Fort Worth, TX 76155800/856-3333 or 214/683-4242972/988-0564 (Fax)[email protected] Gina Dolezal, Regional Marketing DirectorGS-07F-0279UBELFOR is the worldwide leader in disaster recovery services and solutions. BELFOR offers complete 24/7 emergency response services, including water extraction, struc-tural drying, emergency boardup and barrier erection, mold remediation, document freeze drying, power generation, electronics restoration, duct cleaning, decontamina-tion services, machinery retrofitting, vital records recovery, contents restoration, and complete reconstruction.

development & property mAnAgement

Forest City50 Public Square, Suite 1200Cleveland, OH 44113800/726-1800 or 216/621-6060216/263-4800 (Fax)[email protected] Angelo Pimpas, Co-President, Forest City Resi-dential Management, Inc.Forest City provides exceptional place-making for military families in over 14,600 homes in eight states. Forest City prides itself on offering the full range of services needed for outstanding, long-term, priva-tized housing including development, con-struction management, historic preservation/rehabilitation, asset management, facilities management, and ongoing, responsive community management.

Michaels Military Housing3 East Stow RoadMarlton, NJ 08053856/355-1531856/355-1547 (Fax)[email protected] Ronald J. Hansen, PresidentThe Michaels Organization has a full array of development, financial, and operational ser-vices. Michaels Military Housing and Michaels Management Services provide superior devel-opment, planning, management, and facility sustainment support to residents throughout the United States. More information can be found at www.TheMichaelsOrg.com.

drAperies, BedspreAds & WindoW treAtments

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentGS-27F-5079CADM International, Inc. specializes in the fabrication of window treatments and bed-spreads. We also offer design, measuring, and installation services.



Thomas W. Raftery, Inc.1055 Broad StreetHartford, CT 06106800/243-2887 or 860/278-9870860/278-9873 (Fax)[email protected] Robert O’Connor, PresidentGS-03F-6019DTWR celebrates our 50th Anniversary in 2013 and our 38th year as a GSA contrac-tor. TWR manufactures all styles of custom window treatments, bedspreads, and related products in our own factory. Our straight line approach as a prime manufacturer selling directly to the end user enables us to provide superior quality and service at highly competitive prices. Our team of specialists is ready to serve you.

Valley Forge Fabrics, Inc.2981 Gateway DrivePompano Beach, FL 33069954/971-1776954/968-1775 (Fax)[email protected] Jason Gans, Product Manager#71-GS-28F-8062H, #73-GS-07F-0315VValley Forge Fabrics is the world’s leading supplier of high-quality and low-cost FR upholstery and drapery for Hospitality. Valley Forge made the preservation of the planet a top priority with its FRESH (Fabrics Redefin-ing Environmental Standards (for) Hospital-ity®) initiative launched in 2007, followed by the inroduction of Bedding Collection and Upholstery fabrics made with Tencel+Plus™ Lyocell Eucalyptus.

electronics

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentGS-07F-9857HADM International, Inc. has the latest HD technology, a wide variety of nam-brand televisions, home theater equipment, and installation services.

energy & WAter conservAtion

VingCard Elsafe631 International Pkwy, Suite 100Richardson, TX 75081800/225-8464 or 770/820-2409

972/907-2771 (Fax)[email protected] Mayeux, Director of Military SalesOrion is an intelligent energy management solution that allows military lodging facilities to remotely manage guestroom temperatures from a centralized location. Orion provides the ability to automatically adjust guestroom envi-ronmental settings based on occupancy and other factors, thereby reducing overall energy consumption and saving valuable environmen-tal resources, while ensuring guest comfort.

FAcilities mAintenAnce/products

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentGS-29F-0028MSimplify the process of office reconfiguration and relocation. Use ADM International, Inc. for project management, design, and ancil-lary repairs and alterations.

Furniture

Adden Furniture710 Chelmsford StreetLowell, MA 01851800/625-3876 978/453-1449 (Fax)[email protected] Linda Kane, Executive Vice PresidentGS-27F-0002V, GS-27F-0003V

Adden Furniture produces casegoods and seating of extraordinary quality and

durability for Department of Defense housing and quarters as well as Veterans Administra-tion medical centers. Adden products are constructed with North American hardwoods from certified sustainable forests and are produced in an environmentally low-impact facility in Hildebran, North Carolina.

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentGS-27F-2015B, GS-27F-3047DWhether you’re outfitting a dormitory, club, or lounge, ADM International, Inc. has the products to meet your needs. Our Whole Room Packages meet the GSA purchasing directive of providing quality products and services at affordable prices.

AVTEQ, Inc.1151 Empire Central DriveDallas, TX 75240800/285-8315 or 214/905-9001214/905-9666 (Fax)[email protected] Karen Cook, Marketing CoordinatorGS-27F-0035RAVTEQ /Living designs and manufactures the most functional and customized steel furniture that endures the most demanding conditions—including military, university, and institutional living environments. Our custom-ers want quality, durability, and sustainability in their furniture and AVTEQ/Living delivers it all in one room!

Blockhouse Furniture Company3285 Farmtrail RoadYork, PA 17406800/346-1126 or 717/764-5555717/767-8939 (Fax)[email protected] Dotty ShafferGS-28F-0030J, GS-27F-2032B, NSN #: GS-29F-Y0002Blockhouse Furniture Company has been pro-viding our nation’s military bases and govern-ment agencies with top-notch furniture for over 40 years. Our streamlined ordering system and seasoned representatives ensure you a fast and easy purchasing process. From lounge seating to bedroom sets, Blockhouse offers quality furniture to fit your everyday needs.

Capitol Supply, Inc.1000 Sawgrass Corporate Parkway, Suite 452Sunrise, FL 33323888/485-5001 or 954/485-5000954/485-0407 (Fax)[email protected] David Ostan, Vice President of SalesGS-21F-0001K, GS-06F-0070R, GS-27F-0028PCapitol Supply’s got that! Offering well-round-ed lodging solutions for dorms, barracks, officers’ quarters, MWR facilities, and embas-sies. Choices include solid wood, wood-ply, and wet and dry construction. Furniture from Kincaid, Capitol, Mastercraft, and other famous makers. Bedspreads and draper-ies, window treatments, bathroom fixtures, lighting, ready-to-hang artwork, silk plants, accessories, and more. Most with 10-year commercial warranties. Design, staging, and installation services are also available.


CORT Business Services15000 Conference Center Drive, Suite 440Chantilly, VA 20151504/[email protected] Peggy A. Moore, Director, Federal SalesGS-28F-7018GCORT can help you find and furnish your next apartment home. CORT is the nation’s largest and most experienced furniture rental services provider with over 100 show-rooms. Visit www.apartmentsearch.com for apartment locating or visit www.cort.com to view furniture available for rental. For more information, please contact us at [email protected] or call us toll free at 888/472-2678.

HPFI1104 Bedford StreetHigh Point, NC 27263800/447-3462 or 336/431-7101336/431-0673 (Fax)[email protected] Mike Wissman, Senior Vice President of Sales & MarketingGS-27F-0016V, GS-27F-0017VHPFI manufactures casegoods, reception, healthcare, and office seating, combining the expertise of seasoned craftspeople with mod-ern technology to deliver exceptional value since 1958. 600+ casegoods products and all seating products in 61 upholsteries are avail-able in a three-day quick-ship program with all products available in only three weeks.

Marvin J. Perry & Associates4101 Howard AvenueKensington, MD 20895888/564-5476 or 301/564-1112301/564-1076 (Fax)[email protected] Malcolm Wilson, PresidentGS-27F-0030UFrom solid oak casegoods for dormitory to fine veneer construction for hospitality, solid wood accessory pieces, “zipperlock” tech-nology carpet, wall art, and lamps, we bring the best to market for you. Dubois Wood Products, Leisters, Panatex Drapery, Kraus Carpets, Chessler Wall Art, and Ashley Lamps, our partners in progress.

R.J. Thomas Mfg. Co. Inc.P.O. Box 946Cherokee, IA 51012-0946800/762-5002 or 712/225-5115712/225-5796 (Fax)[email protected] Service DepartmentGS-07F-9714G, GS-07F-0351N

Designer and manufacturer of Pilot Rock Brand of: picnic tables, acces-

sible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.

RT London Company1642 Broadway Avenue NWGrand Rapids, MI 49504877/613-2012 or 616/364-4800616/634-1131 (Fax)[email protected] Abbi Adams, GSA Customer ServiceGS-27F-0016PRT London manufactures and supplies a broad range of quality furniture solutions for the GSA market. Our focus on product quality and customer service sets us apart. In providing these products and services, RT London has made the commitment to make all products in the U.S., employing U.S. workers.

Trade Products Corporation (TPC)12124 Pope’s Head RoadFairfax, VA 22030888/352-3580 or 703/502-9000703/502-9399 (Fax)[email protected] David Richardson, Sales ManagerGS-28F-0024M, GS-29F-0018R, GS-03F-0010J A Small Business GS-28F-0024M Packaged Furniture (71: 71 200 Dorm & quarters, 71: 71 1 Offices), GS-29F-0018R CFMS; GS-03F-0010J Drapes, Bedspreads.TPC is a GSA Prime Furniture Contractor that furnishes and installs turnkey living quarters and office projects anywhere in the world. Place one purchase order to TPC for all products and services. Quality Prod-ucts—Exemplary Service—Unparalleled Expertise—TPC has it all.

Trinity Furniture, Inc.P.O. Box 150Trinity, NC 27370336/472-6660336/475-0037 (Fax)[email protected] Jorge Lagueruela, PresidentGS-28F-2070DFor over 25 years, Trinity Furniture has pro-vided traditional and transitional styled fur-niture. We take pride that our products are designed, engineered, and manufactured exclusively in Trinity, NC, and are certified at Level 1 of the BIFMA Sustainability Stan-dard. We are dedicated to providing quality furniture of good value with a high level of customer service. Our furniture meets GSA Heavy Duty testing requirements and carries a 20-year warranty.

University Loft Company2588 Jannetides BoulevardGreenfield, IN 46140800/423-5638 or 317/866-5638 317/866-5642 (Fax)[email protected] and [email protected] Ventura Lopez, DirectorGS-27F-0022JDefense quarters by University Loft Company has a wide selection of the most durable furniture on the market. We spe-cialize in whole room concepts, providing everything from furniture and appliances to draperies and artwork for the barracks. And at ULC, we know first-hand what the military needs because our entire sales team has military experience. So when you buy from us, you can buy with confidence in both our products and our knowledge.

Furniture reFinishing & reupholstering

The Refinishing Touch9350 Industrial TraceAlpharetta, GA 30004800/523-9448 or 770/642-4169770/475-4782 (Fax)[email protected] Insenga, PresidentGS-29F-0002M

The Refinishing Touch is a furniture asset management company

specializing in environmentally friendly on-site refinishing and upholstery programs designed to be cost efficient—saving up to 80 percent vs. new furniture. A wide



selection of fabric is available from our Touch Textiles division, making the entire restoration process a one-stop-shopping experience. Please call 800/523-9448 for more information or visit www.therefinishing-touch.com.

guest Amenities & supplies

A-1 Textiles & Hospitality ProductsP.O. Box 5259Chatsworth, CA 91313800/351-1819800/453-0952 (Fax)[email protected] McCarty, Linen Expert GSA Linen Experts, GS-07F-0136VA-1 Textiles has been a top supplier of textiles for the past 33 years. We are proud to be certified by the WBENC as a women-owned business. We offer a full line of Golden Mills products including towels, sheets, blankets, bedding, and pillows. We stock a full line of products in our six distri-bution centers located across the U.S.

hospitAlity technology

Immersion Companies2426 Parker James AvenueHenderson, NV 89074702/233-8212702/425-1005 (Fax)[email protected] Swanson, President & CEOImmersion Companies—our experience and engagement with hotel management and technology spans decades. We implement, manage, and support PMS, CRS, and POS systems, as well as provide Call Center services for customers worldwide. We’re dedi-cated to assisting your operations reach your objectives. How man we be of service today?

lAndscApe/grounds mAintenAnce & mAnAgement

TruGreen LandCare7840 Bethlehem Road, Suite 100Manassas, VA 20109877/LandCare or 703/906-5847703/368-4687 (Fax)[email protected] Anita Childress, Director of National AccountsGS-06F-0076MTruGreen LandCare is a National Land-scape Maintenance Provider serving over 64 branches throughout the country. Our core services include: landscape maintenance, landscape design and installation, irrigation maintenance and installation, LEED and environmental compliance including reten-tion ponds and erosion issues, parking lot sweeping, and snow removal services.

lAundry services

Alliance Laundry/Speed QueenP.O. Box 900, Shepard StreetRipon, WI 54971-0990920/748-1671920/748-1720 (Fax)[email protected] Kate Holmes, Government Contract Sales ManagerGS-21F-0007JWorld’s largest commercial laundry equip-ment manufacturer offering a full line of com-mercial and industrial laundry equipment under GSA contract.

Excel Laundry Equipment Co.565 Rahway AvenueUnion, NJ 07083800/334-1824908/686-8756 (Fax)[email protected] Dean Fowler, Government SalesGS-21F-0005NExcel Laundry Equipment Co. offers energy-efficient domestic and coin-operated laundry equipment including Whirlpool and Conti-nental brands. With over 50 years’ experi-ence in the industry, Excel can find you the best equipment for your needs and advise you on installation and service.

lighting

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentGS-27F-5079CLet ADM International, Inc. be your source for lighting. From floor lamps to high-abuse lamps, we have what you’re looking for. We also carry standard and specialty light bulbs.

JES Lighting, Inc.5605 W. Hemlock StreetMilwaukee, WI 53223888/330-LAMP (5267) or 414/760-3377 x 201414/760-3380 (Fax)[email protected] Jamie Schumaker, PresidentGS-03F-7063GLamps for lodging and dormitories! Heavy-duty, energy-efficient JES table and floor lamps are designed and built specifically for military housing. Features include the toughest, crush-proof shade in the market,

the longest warranty on GSA schedule (10 years), custom options (nightlight and out-let), and Energy Star approval. Plus scratch-proof colors to complement your interiors. Samples available for your evaluation.

mAttresses

American Bedding Manufacturers, Inc.P.O. Box 1048Athens, TN 37371800/203-2507 423/745-2772 (Fax)[email protected] Reynolds, Vice President SalesGS-27F-0007VAmerican Bedding Mfg., Inc. is a premier bedding and furnishing provider specializing in bed-bug proof, waterproof mattress cov-ers, quilted mattresses, blankets, pillows, pil-low cases, sheets, and linens. Please review our online catalog for current products and pricing at www.americanbeddingmfg.com.

Sealy Global HospitalityOne Office Parkway at Sealy DriveTrinity, NC 27370888/332-2226 or 520/[email protected] / www.sealyhospitality.com Betsy Marco, Government Sales RepresentativeGS-07F-9970HSealy Global Hospitality is one of the world’s largest bedding manufacturers whose mat-tresses are on the leading edge of comfort technology and product performance. From Sealy’s military-specific collection to its popular Posturepedic collection, BABCO can help you select the perfect mattress.

pAints And coAtings

Sherwin-Williams101 Prospect Avenue NWCleveland, OH 44115800/524-5979 or 216/566-2000440/826-1989 (Fax)[email protected] Tim Skufca, Sales ManagerGS-10F-0004JWhether looking for color options, environ-mentally responsible solutions, or guidance on selecting the best coating, military communi-ties and their managers can turn to Sherwin-Williams to find the product, service, and


program solutions they need to keep housing and lodging facilities looking their best.

pAyment processing services

Yardi Systems, Inc.430 S. Fairview AvenueSanta Barbara, CA 93117800/866-1144 or 805/699-2040 x 1139805/699-2044 (Fax)[email protected] Spencer Stewart, National Account ExecutiveYardi Voyager Military Housing software uses a centralized integrated database to perform wait-list processing, required report-ing, BAH handling, and real-time accounting. Designed to benefit both government agen-cies and private management companies, Voyager Military Housing provides real-time accounting and reporting, centralized resident management, and easy access to distributed data.

plAyground/recreAtion equipment

GameTime150 PlayCore Drive, SEFort Payne, AL 35967800/235-2440 or 423/648-5896256/845-9361 (Fax)[email protected] David Hill, Regional ManagerGS-07F-0397KGameTime has been a pioneer in the com-mercial playground industry since 1929 with a commitment to enriching childhood through play. GameTime combines the vast wealth of research and intellectual resources of our parent company, PlayCore, with an unmatched distribution network to lead the industry with innovative products, programs, and play environments that inspire a child’s imagination and promote health and well-ness for future generations.

Play Mart, Inc.170 Allens WaySomerset, KY 42501800/43-PLAYS (7-5297) or 606/679-2572606/678-0911 (Fax)[email protected] Sani, Director of MarketingGS-07F-0206L

Recovering yesterday’s plastics for today’s play, Play Mart playgrounds

are made from exclusive recycled structural plastic with an outstanding warranty! Highly durable, safe, low maintenance. Stainless steel hardware and metal welds won’t corrode or rust. Natural-play product line. ADA accessible. Woman-owned small

business. The Leader in Recycled Plastic Playground Equipment.

R.J. Thomas Mfg. Co. Inc.P.O. Box 946Cherokee, IA 51012-0946800/762-5002 or 712/225-5115712/225-5796 (Fax)[email protected] Service DepartmentGS-07F-9714G, GS-07F-0351N

Designer and manufacturer of Pilot Rock Brand of: picnic tables, acces-

sible tables, benches, charcoal grills, campfire rings, trash and recycling containers and lids, animal-proof trash containers, bike racks, lantern poles, custom signage, and more. 100 percent recycled plastic products available. Made in the USA since 1959.

Vortex Aquatic Structures Intl.328 AvroPointe Claire, QC H9R 5W5 Canada877/586-7839 or 514/695-3868514/335-5413 (Fax)[email protected] Kevin Engels, Sales CoordinatorVortex was founded in 1995 with the introduction of the first Splashpad®. With over 5,000 installations and a worldwide distribution network, Vortex’s mission is to lead the aquatic play industry by continuing to develop the most fun, innovative, and safe products for families and children of all ages and abilities.

Zeager Bros., Inc.4000 E. Harrisburg PikeMiddletown, PA 17057800/346-8524 or 717/944-7481717/944-7681 (Fax)[email protected] Robert T. Zeager, Sales ManagerGS-07F-5422R

Zeager is a leading playground surface manufacturer offering WoodCarpet,

Bonded WoodCarpet, RecMat, and RecGrass surfaces. WoodCarpet is produced locally with production facilities throughout the U.S. All our surfaces meet ADA, ASTM, CPSC, and CSA guidelines. Call, email, or visit our website for a free catalog.

reAl estAte/relocAtion services

Oakwood Extended Stay Lodging400 15th Street SouthArlington, VA 22202888/268-9998 [email protected]/government Mary Jacenich, National Government Account CoordinatorGS-33F-0020TOakwood Extended Stay Lodging provides temporary furnished accommodations that meet the unique requirements of govern-ment travelers. From governmnet civilians to military personnel and government contrac-tors, we offer lodgings that are conveniently located and priced within agency per diem. Oakwood makes procurement and manage-ment of domestic and global accommoda-tions easy, flexible, and reliable.

security & sAFety products


CorKey Control Systems Inc.2817 Milo Hae LoopKoloa, HI 96756800/622-2239 or 808/742-6385808/742-7652 (Fax)[email protected] Lin Sedley, Managing DirectorGS-07F-7841CGet exceptional masterkeying and access control with CorKey magnetic, mechanical card-operated door locks. Lost cards can be locked out in seconds and replaced by management.


InstaKey Security Systems7456 West 5th AvenueLakewood, CO 80226800/316-5397 x 105303/761-6359 (Fax)[email protected] Scott M. Serani, PresidentGS-07F-0041HThe InstaKey Security System combines three basic components to accomplish simple, effective key control throughout your facility: serialized keys that cannot be duplicated, lock cylinders that can be rekeyed up to 12 times without removing cores or lock hardware, and online database tracking for each location’s keys.

Roto Frank of America14 Inspiration LaneChester, CT 06412407/[email protected] David Warr, Director North American Business DevelopmentAngel Ventlock™—a window opening control device that is much improved from old-fash-ioned window guards and screens. They are cost effective and will not detract from the ap-pearance or function of the window. They can be integrated easily by the window manufac-turer. After-market retrofitting is accomplished in minutes.

Stanley Security Solutions, Inc.6161 E. 75th StreetIndianapolis, IN 46250980/[email protected] Jeff Huggins, Government Programs ManagerGS-07F-5835RStanley Security Solutions is a provider of in-tegrated access control and security solutions. We offer a comprehensive line of high-quality mechanical products, systems, and services for mechanical access control and security applications in the government segment. Our powerful and innovative technologies help build, repair, and protect government’s most important assets!

VingCard Elsafe631 International Pkwy, Suite 100Richardson, TX 75081800/225-8464 or 770/820-2409972/907-2771 (Fax)[email protected] Mayeux, Director of Military SalesSignature RFID electronic locks offer the latest Radio Frequency Identification technology with unmatched benefits for both military lodging facilities and their guests. Signature RFID offers increased security through anti-coning technol-ogy, easy transition to next-generation technolo-gies such as NFC-cell phones, and unmatched ease of use for guests of all ages.

soFtWAre

BarTracks™2892 Collier AvenueSan Diego, CA 92116619/282-3211619/282-0108 (Fax)[email protected] Jacklyn Nevelow, Managing PartnerGS-07F-0830NBarcode your inventory (furniture, IT equip-ment, tools)! BarTracks™ will track and man-age it. Saves money, simplifies audits. Tracks Funding Source, Condition, Depreciation, Warranty, Cost, Where and When Last Seen, Assets Not Seen Since…, Audit Trail, and much more. Complete reporting. New features: Regional Management and Responsible Party. Easy to use.

Yardi Systems, Inc.430 S. Fairview AvenueSanta Barbara, CA 93117800/866-1144 or 805/699-2040 x 1139805/699-2044 (Fax)[email protected] Stewart, National Account ExecutiveYardi Voyager Military Housing software uses a centralized integrated database to perform wait-list processing, required reporting, BAH handling, and real-time accounting. Designed to benefit both government agencies and pri-vate management companies, Voyager Military Housing provides real-time accounting and reporting, centralized resident management, and easy access to distributed data.

utility suBmetering & Billing services

Yardi Systems, Inc.430 S. Fairview AvenueSanta Barbara, CA 93117800/866-1144 or 805/699-2040 x 1139805/699-2044 (Fax)[email protected] Spencer Stewart, National Account ExecutiveYardi Voyager Military Housing software uses a centralized integrated database to perform wait-list processing, required reporting, BAH handling, and real-time accounting. Designed to benefit both government agencies and pri-vate management companies, Voyager Military Housing provides real-time accounting and reporting, centralized resident management, and easy access to distributed data.

WAllcovering & pAint/repAir

ADM International, Inc.5565 N. Elston AvenueChicago, IL 60630-1314773/774-2400773/774-2099 (Fax)[email protected] Tom Chapman, PresidentADM International, Inc. carries an extensive line of vinyl wallcoverings in a number of colors and textures.

Advertise in Defense Communities

today!

Your sales message in Defense Communities and on PHMA.com influences the buying decisions of thousands of top military housing and lodging managers who work hard to enhance the lives of mili-tary personnel and their families and unaccompanied personnel and want access to your com-pany’s products and services. Reserve your space today by contacting Alison Bashian at alisonb@ strattonpub.com or 800.335.7500 ext. 21.


A d v e r t i s i n g i n d e x

Company, Contact Phone Web Site Page

Balfour Beatty Communities Kathy Grim 610/355-8206 www.bbcgrp.com 1

Coit Worldwide Shawn Aghababian 800/367-2648 www.coit.com 41

Davey Commercial Grounds George Gaumer 800/447-1667 x 225 www.davey.com 22

GSA www.gsa.gov 27

HD Supply Facilities Maintenance 877/610-6912 www.hdsupplysolutions.com C2

Kaba Multihousing & Institutional LaShawnda Robinson 248/837-3700 www.kabamultihousing.com 23

Microfridge Inc. Benjamin Otte 508/660-9200 www.microfridge.com 7

MilitaryByOwner Advertising Dave Gran 540/446-4676 www.MilitaryByOwner.com 10

Norix Group, Inc. Randy Duffer 800/234-4900 www.norix.com 39

Picerne Military Housing Amanda Filipowski 334/503-3609 www.picernemh.com 19

R.J. Thomas Manufacturing Co. Inc. Bob Simonsen 800/762-5002 www.pilotrock.com 15

Salsbury Industries Ricardo Alva 323/846-6700 www.mailboxes.com 25

SpeedQueen Kate Holmes 920/748-1671 www.speedqueen.com 17

The Mohawk Group 877-275-6642 www.mohawkflooring.com/multifamily 31

The Refinishing Touch Mario Insenga 770/642-4169 www.therefinishingtouch.com 30

University Loft Company James Jannetides 317/631-5433 www.universityloft.com C4

Wells Fargo Home Mortgage Customer Service 800/644-8083 www.wellsfargo.com C3

Yardi Spencer Stewart 800/866-1144 www.yardi.com 5

Documents

Defense Communities [Nov/Dec 2012]