Decision Focus® 6.0

Use Problem Analysis to isolate andcorrect the root cause of a specificdeviation-type problem:

• specific deviation from a normal level of performance.

• specific object and defect.• cause is a mystery and unconfirmed.• suddenly occurred.

Examples: • Processor failures on hand-held

devices.• Up-links failing on Series 7 machines.• Battery failures on new generation

cell phones.

PROBLEM ANALYSIS

Problem StatementProblem Statement

DescriptionDescription

Distinctions/ChangesDistinctions/Changes

TestingTesting

Possible CausesPossible Causes

Verification/ActionVerification/Action

Decision Focus® 6.0

PROBLEM ANALYSIS

Click on the ‘hand’ icons to reveal the drop-down ‘Coach’ screens to assure you are on the right track.

Sample coach screen for Description (Step 2).

Decision Focus® 6.0Decision Focus® 6.0 PROBLEM ANALYSIS

New features in 6.0! PROBLEM ANALYSIS

New features in 6.0!

• Expanded Possible Causes data fields - increased to 18.

• The Action fields have been expanded and segmented into the three kinds of actions (C -corrective, I - interim, A- adaptive).

• The Action fields can be transferred to the ACTION MANAGER tool. Click on the Action Manager icon to make the transfer.

• You can also use the File menu item to make the transfer.

Decision Focus® 6.0

PROBLEM ANALYSISWhy use it?

Problem Analysis will help you:

• define the problem quickly and effectively.• uncover relevant data from the

environment surrounding the problem. • collect data – 16 questions to draw out the

facts. • generate focused clues to zero in on the

cause.• reveal and develop possible causes and

‘hypotheses’.• quickly test the validity of any theory with 8

key questions.• select the most likely cause and determine

corrective action.

Decision Focus® 6.0

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Situation Analysis

Decision Analysis

Problem Prevention

Tool Chooser

6.0 Features Overview

Action Manager