ListeningBy Rohit Agarwal( Roll no. 127)

Introduction1) “The world is giving you answers each day. Learn to

listen.”2) We have 2 ears & only 1 tongue in order that we

may hear more & speak less.3) “Be a good listener. Your ears will never get you in

trouble.”4) “Knowledge speaks. But wisdom listens.”

Definition: Listening is receiving language through the ears. Identifying the sounds of speech & processing them into words & sentences.

Types Of Listening1) Superficial listening (output is zero)2) Appreciative listening (enjoyment, pleasure)3) Focused listening (specific information)4) Evaluative listening (evaluate content of oral message)5) Attentive listening (G.D. , interview)6) Content listening (retain speaker’s message)7) Critical listening (listening to salesman before purchase)8) Empathetic listening (psychiatrists listening to patients)

Stages of listeningHearing

Focussing on message

Interpreting

Analyzing

Responding

Remembring

HEARING LISTENING

Perceiving words and soundsMaking sense of sounds

Perceiving and understanding the words

Noticing tone of voice, volumeNoticing mood of the speaker

Keeping mind clear of distractions

Noticing body language, facial expressions, distance between

people

Perception (and sorting out) of sounds and voices

Applied cognition (Perceiving, paying attention, reasoning

and remembering messages)

”I hear it” ”I get it”

How to be an effective listener?1) Smile on your face.

2) Lean forward3) Nod your head to show that you are tuned in4) Maintain eye contact5) Act interested6) Be patient7) Reflect feelings8) Remove distractions

Barriers to effective listening

1) Environmental barrier (i.e. noise)2) Physiological barrier (i.e. distance, audibility)3) Psychological barrier (i.e. fear)4) Selective listening5) Negative attitudes (pride, close-mindedness)6) Wandering mind7) Non verbal distractions

Goals of a listener1) Convey information2) Make a decision3) Give an opinion4) Perform task or assignment5) Respond to speaker