Day 1 Intro to Lifecycle of a Business

8/3/2019 Day 1 Intro to Lifecycle of a Business

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AT&T Mobility CertificationDay 1

2009 AT&T Intellectual Property. All rights reserved.AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.


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Lifecycle of a Business Customer

LIF150



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Objectives

By the end of this session you will be able to:

Describe how business customers start service with AT&T Mobility.

Identify the different services provided by Business Mobility

Customer Care (BMCC).

Describe the different activation methods for Individual ResponsibleUsers (IRUs).



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Lesson 1: Review of Pre-Work

Review key concepts from LIF150 Course

Lesson 2: Test Your Knowledge

Questions to test your understanding of the subject

Lesson 3: Review

Sli

de

Agenda

4



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Review of Pre-Work



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Business Mobility Customer

The Global Business Services (GBS) group serves the wireless and wire

line needs of both large and mid-sized enterprise customers.



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Lifecycle Overview

ACTIVATION

SUPPORT



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Global Business Mobility Customer Functions

Match the name of the Global Business Services with their

responsibility.

A. Global Business Service End

User Care (GBS-EUC)

B. Business ReceivableManagement (BRM)

C. National Business Ordering

(NBO)

D. National Business Service

(NBS)

1. Supports TCMs of medium and

large corporations

2. Supports Individual Responsible

Users (IRUs) of medium andlarge corporation

3. Manages receivables for

Corporate, Business,

Government and WIN

Advantage billed accounts

4. Assists business accounts key

contacts



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Individual Responsible Users (IRU)

An end user who, although part of a business account, pays the bill for

the service used. May also be called a sponsorship employee.


New Services for Individual Responsible Users (IRUs)

Individual Responsible Users (IRUs) can call Small Business EUC or

Global Business Services EUC:

To have appropriate international features added.

For assistance with changes to the plan and features.

To change account information such as billing or service address or

contact information.


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Activation Options

SBAS Representative:

National Business Ordering (NBO):

Premier:

Retail:

Porting:

Enrolling:


By placing a phone order with the ACP

By placing a phone order with the ACP

An Internet portal that allows the business customer to placetheir order at their convenience

A visit to a company-owned retail store

By transferring an existing wireless number to AT&T

By switching an existing service to a corporate plan


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Test Your Knowledge



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Test Your Knowledge

What three things happen in the activation process?

1. Select a plan

2. Assign monthly billing cycle

3. Order new equipment and/or accessories



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Test Your Knowledge

Individual Responsible Users (IRUs) reach out to which

department for assistance with changing rate plans?

A. GBS/SB End User Care

B. Business Receivable Management (BRM)C. SBAS/National Business Ordering (NBO)

D. Small Business Key Contacts (SBKC)/National Business

Service (NBS)

2009 AT&T Intellectual Property. All rights reserved.

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.


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Test Your Knowledge

Individual Responsible Users (IRUs) receive technical

assistance for poor audio quality or dropped calls

directly from:

A. GBS/SB End User Care

B. Business Receivable Management (BRM)

C. SBAS/National Business Ordering (NBO)

D. Small Business Key Contacts (SBKC)/National Business

Service (NBS)




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Review




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Review

You should now be able to:

Describe how a business customers starts service with AT&T.

Identify the different services provided by Business Mobility

Customer Care (BMCC).

Describe the different activation methods for Individual ResponsibleUsers (IRUs).



Documents

Day 1 Intro to Lifecycle of a Business