Database & Software ImplementationWHY WE NEED IT AND HOW

CIS: Data, Information, Knowledge Types of Data processed Information

Average Call time, Successful Dials, Messages, Emails, Time zones, Follow Ups

Ways we can make decisions (knowledge) based on these information. Productivity based on time. Know where our market is most saturated. Know our user’s behavior Better equip our forecast reports

Our current Data and Information

Our current data for calls

Our Current Follow Up Call List

Our current Data and Information

What do we need?

Prioritized Reports

Central Database

Reliable Information

In 2 hours …

My Goals: Implement a system for customer Service Gather direct and reliable information Automate creating accounts as soon as they are confirmed

Main focus as a CS rep would be to call/respond and confirm Establish an official professional central network database from a

server for quick access for individual reports and overall reports Improve the companies work flow and interface efficiently

Creating account Making calls Generating reports

On Teacher activity Employee activity Timeline Activity

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