CAREER SUMMARY

I am a highly experienced and motivated administrative specialist with extensive experience, handling higher level customer service management and administrative assignments. Looking for a stimulating role where I can apply my enthusiasm, professionalism and thorough approach to supporting a Programme Team and its development.

I have excellent ability to enhance the operational efficiency, looking at ways to maximise output in time restricted environment.

I have experience in managing business relations and a variety of projects and co-ordinating between members of various teams.

I have obtained the Prince 2 foundation qualification in Project management

I have over a decade worth of loyalty and commitment in the customer service / civil service sector, I am an outgoing person who possesses excellent communication skills and personality to function in a team, with the ability to adapt to any given situation. I am dynamic, confident and capable of using my own initiative in problem solving situations and am able to contribute to ideas which have led to new and exciting new developments. I possess excellent organisational and time management skills to successfully prioritise and manage a variety of projects. Leadership qualities to drive self-progress and motivate others to deliver results. Positive, proactive and determined to seize new opportunities with the willingness to expand existing skills.

From July 2015 I took a career break to pursue my career/hobby as a professional drummer and travel around the country performing as a freelancer.

WORK EXPERIENCE

August 2010 to July 2015: Jobcentre Plus DWP - Wembley, London

Personal Advisor/Work Coach

For this role, as a Personal Advisor/Work Coach I was required to work directly with the public, providing them with a range of services, my duties included:

My position as a Personal Advisor/work coach involved interacting with customers on a regular basis who were registered with the Jobcentre Plus to assist with finding suitable employment.

I was required to take on supervisory role in the absence of my line manager.

Continued:

DHARMESH MAKWANA81 Munster Gardens,

London N13 5DU07930 751 004 | dannymak78@yahoo.co.uk

Key Skills

AREAS OF EXPERTISE

Office Procedures

Customer Service

IT Skills Diary Management

Reception and Staff Support

Email Management

Report writing Data Management

ADMINISTRATIVE SKILLS

Maintaining electronic filing systems Providing training and orientation for new

staff members Coordinating and arranging staff

accordingly Comprehensive knowledge of Microsoft

Word, Outlook, and Excel Scheduling meeting, preparing agendas

and papers, writing minutes. Organising travel and accommodation

arrangements Organise in-house and external events Resolving administrative problems Conducting research on behalf of managers Creating presentations and writing up

reports

PERSONAL ABILITIES

Attention to detail Punctual and reliable Ability to cope and work under pressure Good written and verbal communication

skills Can work without supervision Able to work as part of a team Ability to multitask and manage conflicting

demands Ability to prioritise workloads Ability to work to strict deadlines Having a patient outlook

REFERNCES – Available on request

The role also required me to liaise with senior internal and external colleagues and stakeholders, such as Managing Directors, General Managers and HR Consultants of large organisations to assess current and future recruitment needs to find suitable employees to fit the role advertised.

In order to assess and understand the recruiting organisation’s needs, I was also required to work through CV’s and hold regular customer interviews to provide the best service possible.

I was required to provide coaching to customers by signposting and introducing them to appropriate training. Through this process I was able to assist them to recognise their requirement’s and needs whilst preparing those (customers) to become more employable with the required skills for that particular vacancy.

In addition to undertaking the role of a Personal Advisor, I was also responsible for looking after and maintaining the development, advertising & promotion of the Jobcentre Plus and support the team in any issues and problem solving as and when required.

As part of this role I have also acquired the skill for collating analytical data and forming statistical reports from varied information and data such as client information. This exercise helped to ensure that I as an individual and the team met their targets on a weekly and monthly basis.

May 2008 – July 2010: Jobcentre Plus DWP - Wembley, London

Benefit Enquiry Officer

This role involved working with the public and assessing their state benefits. This role included the following duties and responsibilities:

I was required to have face to face interaction with customers on a regular basis ensuring that state benefits were calculated correctly and paid out accordingly

Problem solve and dealing with queries was integral to this role, I was required to take lead on resolving customer problems by finding appropriate solutions to meet the desire outcomes for the jobcentre and the customer.

I was responsible for carrying regular checks and reporting on possible fraudulent activities looking at ways to resolve the issues with the best possible approach set through departmental procedures.

I was also required to consistently liaise across other benefit processing departments, to assist with resolving issues such as payments and making sure that all relevant information on customer records was updated on a regular basis.

I thrived on providing a professional service, exceeding customer service satisfaction through continually meeting department targets and customer’s needs and expectations.

May 2005 – April 2008: Jobcentre Plus DWP - Brent, Harrow and Hillingdon District Office, London

Recruitment / Account Manager

For this role I was recruited as an Account Manager and was required to work at a Managerial level, with the managerial responsibility of 16 team members.My duties for this role was to;

To run recruitment drives and open days for various large supermarket chains such as ASDA, and J Sainsburys and other leading UK employers.

For this role I was required to assess applicants through applications and interviews and following them through to the final stages

I completed regular follow up reports for both the Jobcentre and the customer, this involved assessing the number of applicants that were successful against those that were unsuccessful and measuring outcomes and finding solutions

For this role and my commitment to the role and delivery I received a certificate for outstanding contributions to the DWP for customer service.

March 2002 – April 2005 - Jobcentre Plus DWP, Brent, Harrow and Hillingdon District Office, London

Administration Officer

For this role I was required to fulfil the following duties:

Providing support for the training and implementation team for the DWP Brent, Harrow and Hillingdon district.

Providing a wide range of administration support. To organise training events for internal staff and ensure course details and relevant training

material were made available on the Intranet To compiled statistical reports for management to follow for performance purposes.

Other Relevant Training

In house training obtained from the Department of Work and PensionCommunications Professional Qualifications – The Institute of Customer ServicePreventing and Calming difficult situations – DWPProviding a professional Customer Service – DWPDetection of Fraud and Data Protection Act – DWP

EDUCATIONMiddlesex University Bounds Green London (1999-2001)HND Business & Information Technology systems.

Barnet College, Wood Street, Barnet, Hertfordshire (1995-1997)GNVQ in Information Technology – Advanced Level – (Merit)

Barnet College, Wood Street, Barnet, Hertfordshire (1994-1995)BTEC in Information Technology - Intermediate Level – (Merit)

St David & St Katherine Secondary School, Hornsey, London (1989-1994)9 GCSE’s – grades A – C (including English and Mathematics)

INTERESTS & HOBBIESI am a very keen musician and have gained Grades 3-7 in drumming and music composition, with the guildhall school of music and drama. This interest and passion has given me the opportunity to travel and perform worldwide in places such as West Indies US Virgin Islands, America, Hong Kong, Zimbabwe, Ghana, Tanzania and most of Europe and many other countries. I currently teach young students drums/percussions, and actively take part in many live stage performances and studio session work. I have also been involved in organising group musical tours abroad.

REFERENCES Available upon request.