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Staff Support during Covid-19Services, resources, and helplines
BHT In house Staff WellbeingTeamEmployee AssistanceProgrammeCoaching SupportPsychological support andother services
Links and Resources
Self-Care Apps Directory
Support from Others
Coronavirus and Mental Health
Parents and Carers support
Library Services
Covid 19 Common Responses Covid 19 Information Multilingual Information
Staff Showering and Facilities
Accommodation Transport Nursery and Childcare Dental Care
Contents
Hand Care advice 12
Working from Home top tips 13
Freedom to Speak Up Guardian 14Parking at BHT 14
National Helplines 15
Other Staff Benefits 16
Managers Resources 17
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Created by, BHT Staff-Wellbeing Team
SleepioBased on cognitive and behavioural techniques, Sleepio is a personalised toolto aid you with improving your sleep pattern.
DaylightBased on cognitive and behavioural techniques, Daylight provides effectivehelp and guidance with anxiety and worry. Providing help for your feelings inthe moment.
HeadspaceA science based mindfulness app, headspace will help you to build resilience,manage stress and sleep.
UnmindThis mental health platform will allow you to manage your own personalmental health needs. Including help with nutrition, sleep, stress,coping.
The above apps are free for staff to access until the 31st December 2020. Forfurther information you can access this through nhsemployers.org
The Mindfulness App
Smart Recipes
Active 10
Audible
Silver Cloud
My Diabetes My Way
Self Care Apps directory
Student Health App
Corona-Help.UK
Big White Wall
distrACT app
Combined Minds
Other apps to guide your self-care
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MindfulnessJoin Rashmi from Staff Wellbeing twice a day for a 10minute guided Wellbeing Session. Including gentleMindful Yoga, Mindfulness & a chance to connect withcolleagues around the trust.Every week day at 10am and 4pmWellbeing sessions - Live Video streaming via ZoomUsing Meeting ID: 898 806 4015Password: 885839In case of any issues the following link may also becopied and used; https://zoom.us/j/8988064015?pwd=c3JDWUJpUVYyN292QXN1OTE5UEVUdz09
Psychological supportWhat is counselling?Counselling offers you an opportunity to exploreyour problem in a trusting relationship. It does notprovide a quick and easy answer to a problem.However by talking to a counsellor you can begin tosee your situation more clearly and this may make iteasier to make decisions that may lead to a moresatisfying life.Counselling is non-judgmental, confidential andprovided by the Trust to support you.
Psychological TherapiesThe wellbeing team offer counselling support to allstaff. This includes counselling and CBT, which is beingoffered currently via telephone during the Covid-19pandemic. You can self refer to the service using thecontact details 01296 315998A member of the team will speak to you and completea triage process, then advise you about the waitingtime.
1:2:1 Resilience Wherever you are working in the Trust, helping todeliver our mission of "Safe Compassionate Care EveryTime" requires resilience. The Wellbeing Team can offer remote 1:1 sessions forall staff.
What is resilience?A little pressure is good and keeps you motivated,but too much pressure can lead to stress, which canaffect your health and performance. To managestress we all need resilience, which is simply theability to bounce back from difficult situations.
What is Mindfulness?Mindfulness is a mind-body approach to life thathelps us to relate differently to experiences. Itinvolves paying attention to our thoughts andfeelings in a way that increases our ability tomanage difficult situations and make wise choices,so that instead of reacting to stress in a purelyemotional way, we can respond to it in a moreconstructive fashion.
BHT In house dedicated Staff Wellbeing TeamWe CARE- We ALL Matter
Staff Response ServiceThe wellbeing team have linked in with the TrustPsychologists and Chaplaincy team to offer our staffadditional support during the Covid-19 pandemic.Contact the wellbeing team and we will put you intouch with the relevant representative to assist you andyour department in this time.
Our staff response team are all qualified in theirown individual areas, and are here to offersupport and help where they can. Please do nothesitate to use this support or ask any questionsyou might have about what they are able to offeryou.
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For any questions contact Staff Wellbeing on: 01296 315998Or Email: [email protected]
Support, advice and information for problems at work and home including anxiety, stress anddepression, to help with your mental health and wellbeingTelephone access to appropriately qualified professionals 24 hours a day, 7 days a week, 365 days ayearIndependent confidential counselling support provided by caring and suitably qualified personnelAn online Cognitive Behavioural Therapy (CBT) programme and an extensive range of CBTworkbooks
Our Employee Assistance Programme (EAP) offers you:
Please note the helpline is formental health support andcannot provide any advice forCovid-19 health-related issues.
To access the service, simplycall 03303 800658* Or to findthe full range of servicesavailable, visit vivup.co.uk
To register, follow the website aboveand choose 'BuckinghamshireHealthcare NHS Trust' in the dropdown box.
Employee Assistance ProgrammeVivup
We recognise more than ever, with the additional stress of Covid-19, the importance of supporting yourmental health in times of need. Therefore, we would like to make you aware of our Employee AssistanceProgramme (EAP) located within your staff benefits.
For confidential,impartial assistance
for life's ups anddowns
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Coaching Support for Frontline Staff at BHT
Coaching Support Overview
We are offering coaching support for front line NHS staff at BHT to help deal with the pressures they are dealingwith currently in their day to day work amidst the current crisis. This is not to give any opinions or advice about thepandemic, but to offer a listening ear and some support.
The key elements of the support are:
Purpose: To enable frontline staff to have open and coaching conversations with qualified Coaches.For frontline staff to be able to speak to someone confidentially whilst dealing and managing adiverse range of adverse situations; this could be a dilemma they are facing, or perhaps to beable to vent.
The formatof theprocess:
On call coaches are available to provide coaching support to frontline staff; this could range froma 5-minute call through to up to half an hour, and may involve an element of follow up callsupport if needed.
Accessibilityfactors:
Frontline staff can contact the coaches direct through the numbers below. There will be no needto be matched to a coach or complete a referral.
Other BHT Staff:
For other BHT staff, if you wish to receive coaching from the Trust, please use the contact below for any requestsor questions you may have.
Satvinder Aulak - Email: [email protected]
Managing redeployment situations Using emotional intelligence to manage teamsHaving assertive conversations Managing team well-being and self-careManaging changes in teams Managing expectations.
Coaching provides scope to unlock potential in order to make a diverse range of decisions which can includemaking decisions for some of the following situations:
Body and SoulCrisis counselling for NHS frontline staff. Body &Soul are offering a 30 minute one off sessionwith a therapist, with the option for furthersupport if required. You can request a call backon their website, choosing a time and date thatsuits you; https://bodyandsoulcharity.bookinglive.com/
A free wellbeing support helpline 0300 131 7000available from 7am – 11pm seven days a week,providing confidential listening from trainedprofessionals and specialist advice, includingcoaching, bereavement care, mental health andfinancial help
A 24/7 text alternative to the above helpline -simply text FRONTLINE to 85258
An online portal with peer-to-peer, team andpersonal resilience support.
Below is a dedicated helpline set up by NHSEngland and Improvement;NHS England and Improvement are offering NHS stafffree access to psychological andpractical support. This includes;
What to do if you are suffering emotionally or feeling in crisis
The SHOUT Service for Crisis Support:If you’re going through a crisis, reaching out to others is one of the best things you can do. Crisis volunteers are available in the UK 24/7 if you want to speak to someone confidentially and anonymously bytext. Text SHOUT to 85258 for support anytime, anywhere.
Samaritans has a free helpline which is available anytime day or night, just call 116 123 to receive confidentialemotional support
RCN Counselling ServiceAs an RCN member you can get free. confidentialsupport and assistance to help you deal withchallenging, emotional issues you may face, whetherwork related or personal. The service operates overthe telephone so you can arrange a time that suitsyou. You can contact the RCN on 0345 772 6100between 8.30am and 8.30pm 7 days a week.
Psychological support, otherservices
UNISONwww.unison.org.uk/get-helpbenefits.unison.org.uk/unison-living/wellbeing
Doctors Support:[email protected]
Frontline Free emotional support service for workers onthe frontline of Covid-19 https://www.frontline19.com/
Oxford Health NHS Foundation TrustA 24/7 mental health helpline has beenlaunched for mental health advice inOxfordshire and Buckinghamshire. It willoperate 24 hours a day, seven days a week. Adult: 01865 904 997Children and young people: 01865 904998
Practitioner HealthPsychological support for Doctorshttps://www.practitionerhealth.nhs.uk/
www.covid19-prosupport.com - Supportspecifically for Doctors
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Aylesbury Safe Havenhttps://www.oxfordhealth.nhs.uk/service_description/aylesbury-safe-haven/
Wycombe Safe Havenhttps://www.oxfordhealth.nhs.uk/service_description/wycombe-safe-haven/
Low MoodAnxietyStressSleepUrgent supportHelping OthersCoronavirus and your wellbeing10 tips for those that are worried
The above link will allow you to get further information on coronavirus and mental health, including;
Women's Aid - Safety adviceWomen's aid services that are still running;
Further details for helping support - www.gov.uk/report-domestic-abuseRespect - Mens advice lineRefuge - Domestic and gender based violence services
*The Survivors Forum - an online resource that can be accessed 24/7*Women's Aid Live Chat - currently available Mon - Friday 10 - 12pm*Women's Aid email service is still running and offering support
Royal College of Psychiatrists - Sleeping wellNHS Insomnia Tool - and further information regardinginsomniaMind - How to cope with sleep problems
Practical advice for staying at homeTaking care of your mental health at homeKeeping activeRelate - Tips for maintaining healthy relationshipsWHO - Helping children and young people cope withcoronavirus
Includes Mind.org:
Coronavirus and Mental Health
NHS - Every Mind Matters
Coronavirus Anxiety: Helpguide
For further information and help on coping with coronavirusrelated stress, anxiety fear and worry. Please use the linkabove
Isolation and staying at home
Links and Resources
Sleep Deprivation
Loneliness, Older PeopleMind - Information on loneliness Information about staying connected in olderAge UK - Information for you or someone you know that isfeeling lonely
Domestic Violence
Alcohol and Substance Misuse
Frank National helpline providing adviceand information about drugs Phone: 0300123 6600Drink Aware - support servicesOne Recovery Bucks - your wellbeing duringcoronavirus
Carers
Carers Bucks - Information for Carers onall services during covid-19 NHS - support and benefits for carersCitizens Advice - you can get help andsupport if you are taking care of someoneis unwell or disabled. Ranging frompractical care to benefits like CarersAllowance
Financial Wellbeing
National Debt Line - Support informationduring coronavirusDebt Advice Foundation - a specialist debtcharity offering free, confidential advice GOV.UK - for further information on howthe gorvernament can support you
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Q. How can I get in touch?Email us at [email protected]
Call us on 07866172090Chat online to us - go to https://buckshealthcare.nhs.libguides.com/library
and click on Ask a librarian icon in the bottom right hand corner if the pop updoesn’t automatically open
Request items via our online forms https://buckshealthcare.nhs.libguides.com/library/requestWe will respond to any enquiries between 9am - 5pm, Monday to Friday
Stem4 are a charity that support positive mental health inteenagers. Below are some of their resources to help yousupport young people through this challenging time.
https://stem4.org.uk/resources/
Parents and CarersSupporting Teenagers and young people through Coronavirus.
Available apps:
Calm Harm, Clear Fear, Combined Minds
Teen Breathe is a magazineaimed for young people, basedon mindfulness and wellbeing.Teen breathe can be foundonline and in some localsupermarkets
https://www.teenbreathe.co.uk/
Breathe magazine is focused on youmaking time for yourself. Like TeenBreathe, it is solely based onmindfulness, creativity and wellbeing.
https://www.breathemagazine.com/
Staff Library ServicesBHT Library Services during the COVID-19 outbreak
The Library remains open with 24/7 access 7 days a week via your swipe card where PC access and self-issuefacilities will be available. If you do come into the library, we strongly encourage you to follow social distancingguidelines and use the provided wipes to clean computer keyboards, mice, photocopier and self-issue machinebefore and after use.
Full FAQs can be found on the Staff Intranet page
The library also contains a wellbeing section with colouring facilities and books.
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Centres for Disease Control and Prevention GOV.UK - Coronarvirus NHS EnglandWorld Health Organisation (WHO)UNISON - Your rights at work
Public guidance on mental health and wellbeingGuidance on supporting young people and children's mental health and wellbeing
Public Health England
Multilingual Information
Royal College of Psychiatrists- Full mental health information in different languagesUp to date guidance on social distancing in different languagesDoctors of the World - based on NHS guidelines, coronavirus information in 34 different languagesWorld Health Organisation (WHO) - Coping with stress during Covid-19, Arabic, Chinese, French, Spanish,Russian, English
Covid 19 Information
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A list of locations for staff showering and changing facilities.Door codes are available from the nurse in charge or call the 24 hour property services helpdesk:For SMH call extension: 6000 For WH & AH call extension: 5010NB: Please don’t leave any valuables unattended while changing or showering.
Staff Showering and Changing Facilities
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If a patient has a dental emergency they should contact a dental practice for a telephoneassessment to assess their dental needs. This could either be the dental practice they normally attend or an NHSpractice nearest to their home address, which can be located on https://www.nhs.uk/using-the-nhs/nhs-services/dentists/. If after giving advice, pain relief or prescription the practice assesses that a patient needs toreceive urgent treatment, they will refer them to an Urgent Dental Care hub.These new Urgent Dental Care hubs are being established on a referral-only basis to avoid walk-ins and non-urgent presentations. The hubs will carry out further triage to assess whether the patient needs to receive urgenttreatment. This is due to the safety considerations linked to the requirements of social distancing.
Note: the NHS England and NHS Improvement South East Region covers Kent, Sussex, Surrey, Hampshire, Isle of Wight,Berkshire, Buckinghamshire and Oxfordshire
How do I book?All hotels must be booked via the Accommodation team using the following process:Step 1: Gain agreement from your line manager. E-mail the BHT team at [email protected] giving the following details: Name, Job title, Department & Line Manager, Mobile number, Reason for the request and likely durationStep 2: Depending on your circumstances, you will be:Booked into on-site accommodationBooked into local accommodation directly by the BHT booking teamYou will be provided with the information needed to book accommodation directly with the NHSCentral Booking System.
Emails are monitored 8am – 5pm. Outside of these hours, for urgent requests only,please call Tim on 07733 224273 or Annette on 07854 454277.
Staff accommodationIf you require accommodation we are able to provide both short and long-term accommodation for BHT staff. Wewill provide accommodation for staff who are, for instance, on-call, unable to live at home at this presenttime because they have symptomatic family members self-isolating or because they live with otherpeople who are ‘shielding’. In addition, we will provide accommodation near to the hospital for staff workinglong hours. Please find information below on how to book
For a full Arriva bus time table, you can access thisthrough the BHT Covic-19 microsite. 'Generalinformation for staff, volunteers and temporaryworkers'
https://www.buckshealthcare.nhs.uk/coronavirus
Willows Nursery - Stoke Mandeville07:30 – 18:30 Monday to Friday with theexception of the bank holidaysWillows cater for children up to 5 years [email protected]
Accommodation and other useful information
Nursery and Childcare
Dental care
A local hub: Eastgate Dental Centre, 46 Wedgewood St. Aylesbury, HP19 7HL Tel: 01296 433222
Transport
Sunshine Montessori Child Care - High WycombeSpace for key workers children -https://sunshinemontessori.com/ 01494 442057
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Amersham Day Nursery Tel 01494 734251
DermatitisWhat is work-related dermatitis?Dermatitis is a term used to describe the reaction that occurs when skin becomes inflamed. The main feature ofdermatitis is a skin rash – typically consisting of an area of red swollen skin, sometimes with tiny blisters thatweep and form a crust. The skin can become itchy, scaly or flaky and, if dermatitis persists for a long time, the skinbecomes thickened and cracked. Work-related or occupational dermatitis is caused by something in theworkplace – for example exposure to chemicals, frequent hand washing, or wearing gloves.
Where can I get more information about dermatitis?
Your occupational health department will be able to advise about getting the right treatment for dermatitis. Theywill advise both you and your manager about any specific causes in the workplace and how any risks might beminimised.
Occupational Health contactdetails:
Email [email protected] 01494 425082
Hand Care Advice
https://www.rcplondon.ac.uk/guidelines-policy/dermatitis-occupational-aspects-management-2009
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Working from Home Advice and Tips
Give yourself time, working from home will takesome adapting. Make it work for you - and enjoy
the perks!
Create a workspace - create a motivating environment rather thansetting up in bed. Choose a dedicated area to work in that is away fromdistractions.
Set boundaries with family members - if you are isolating withmembers of your family, ensure they know that you are working andwhen you can and can't be distracted.
Start the day with a fixed routine - have a structure to yourday, plan your routine including breaks, so you can ensure thatyou step away from your work.
Stay motivated with a schedule and make lists - ifyou feel unmotivated and a bit lost - make a list to helpyou keep on track
Fix a time for regular meetings with colleagues - keep in touchwith your team and check in with one another. Let them know howyou are feeling and ask for support when you need it!
Take regular breaks - make sure you have multiple breaks throughout the day. Go outside and get some fresh air, take a walk in yourlunch break if you can.
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Whilst this process is under review, we will not issue any renewal permits. You may continue to display your ‘Outof Date’ permit and park in any of the staff designated parking areas across all BHT sites during working hoursonly. If any of your details have changed or if you are new to the Trust we ask that you complete the appropriateapplication form, (this can be obtained from Swan Live, on the tab just above Staff Directory or you can get thisfrom HR/ your department) so that we can update our system.This also applies to volunteers and students. Your volunteer department / student placement BHT admin officewill send you a copy of the application.
New staff and change of details will be updated on our system however we will not send a physical permit at thistime. It is important that we hold your latest contact details and car registration(s). From 1st April our CarParks will be free of charge for three months however we still need to maintain an updated database. Thiswill enable us to contact you should we need you to move your vehicle or should we notice anything wrong withit. Your contact details are kept safe on our database and will not be shared with a third party. If you have to usethe double parking areas please leave contact details (mobile and ward/department landline) on your dashboard. Please be considerate and understand that if you are called you must be able to go and move your vehicle.
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Now more than ever, safety remains a priority for all of us, we want to encourage staff to speak upabout anything that impacts on patient or staff safety. If you wish to speak up or raise concerns anddon't feel able to do so through your usual line management route, please contact Tracey Underhillour Freedom to Speak Up Guardian who is here to support you in raising your concerns safely.
Call 01296 316027 or 07768612590 Email [email protected]
For more information see Intranet and BHT App FTSUG pages.
You can make a difference by speaking up!
Staff Parking
Parking at BHT - Update from the department
Freedom to Speak Up Guardian(FTSUG)
BEATEating Disorders support0808 801 0677 (adults)
www.b-eat.co.uk
Bipolar UKTo arrange a call back
please email us:[email protected]
www.bipolaruk.org.uk
CALMCampaign Against LivingMiserably, for men aged
15 to 35.0800 585858 (daily 5pm
to midnight)www.thecalmzone.net
ChildlineFor children and
young people up tothe age of nineteen
0800 1111www.childline.org.uk
MencapCharity working with
people with a learningdisability, their familiesand carers. 0808 8081111 (Mon-Fri 9-5pm)www.mencap.org.uk
Men’s Health Forum24/7 stress support formen by text, chat and
email.www.menshealthforu
m.org.uk
Mind0300 123 3393 (Monday to
Friday, 9am to 6pm)www.mind.org.uk
Mood SwingsAnyone affected by a
mood disorder and theirfamilies.
0161 832 3736(Mon-Fri, 10-4pm)
No PanicSupport for sufferersof panic attacks and
OCD.0844 967 4848
(daily 10-10)charges apply.
www.nopanic.org.uk
OCD ActionSupport for people
with OCD.0845 3906232
(Mon-Fri 9.30-5pm)charges apply.
www.ocdaction.org.uk
OCD UKA charity run by
people with OCD forpeople with OCD.0333 212 7890(Mon-Fri 9-5pm)www.ocduk.org
PAPYRUSYoung suicide
prevention society.0800 068 4141(Mon-Fri 10-10,
Wkends + BH 2pm-10pm)
www.papyrus-uk.org
Rethink MentalIllness
Support and advice forpeople living with
mental illness.0300 5000 927
(Mon-Fri 9.30-4pm)www.rethink.org
SamaritansConfidential support forpeople feeling despair.
Phone: 116 123 (Free 24-hr helpline)
www.samaritans.org.uk
Shout Crisis TextlineShout is the UK’s first24/7 text service for
anyone in crisisanytime, anywhere ifyou need immediate
help.Text SHOUT to 85258
SANEEmotional support, info
and guidance.0300 304 7000
(daily 4.30pm-10.30pm)Textcare Peer Support
Forum www.sane.org.uk
SilverlineAimed at people over55. Their helpline is
open 24 hours a day,every day of the year.
0800 470 8090www.thesilverline.org.uk
Young MindsInfo on child and
adolescent mentalhealth. Parent’s helpline
0808 802 5544(Mon-Fri 9.30-4pm)
www.youngminds.org.uk
National HelplinesAnxiety UK
03444 775 774www.anxietyuk.org.uk
AGE UK0800 678 1602
https://www.ageuk.org.uk/.
LGBT Foundation0345 330 3030 Mon-
Fri 10am-6pmhttps://lgbt.foundation
Refuge0808 2000 247
(24-hour helpline) www.refuge.org.uk
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SupermarketsMany of the major supermarkets have reserved time for NHS workers to do theirshopping outside of busy periods.Sainsbury’s - every day from 7.30am - 8amAsda - Monday, Wednesday and Friday 8am – 9amTesco - Every Sunday, prioritybrowsing hour before checkouts open.Tesco - Priority browsing hour before checkouts openCo-operative - Monday to Saturday, 8am – 9am, Sunday, 10am – 11am.Marks and Spencer - Tuesday and Friday – the first hour of opening.Morrisons - Monday to Saturday, the first hour of opening. Plus 10 per cent discountoff shopping until the end of September 2020.Waitrose - No special hours have been announced, but a proportion of hard-to-finditems will be set aside for NHS staff.Iceland - Monday to Friday, final hour of trading.Aldi - open 30 minutes early on Sundays for NHS, police and fire service. Restaurants and cafes offering discounts
YO! Sushi – 20 per cent off all food with a Blue Light Card. Get a code from the BlueLight card website or app.WH Smith - 20 per cent off all food and drinks in hospital stores.Hotel Chocolat – 50 per cent discount.LEON – 50 per cent off takeaway food.Las Iguanas - 50 per cent off at locations that remain open for takeaway plus a freedrink.Mindful Chef - 30 per cent discount on recipe boxes and ready meals. [email protected] from your NHS email account to get a code.
ShopsSuperdrug - 20 percent discount when using a Superdrug health and beauty cardand a valid NHS ID Card.
Other Staff Benefits
Mobile phonesEE is offering unlimited mobile data for NHS staff until 9th October 2020.All NHS workers have to do is register online with a valid NHS email address toreceive the new offer.
Vodafone is providing NHS staff who are existing pay monthly customers with 30days of free unlimited mobile data. You will automatically be upgraded if you'reregistered as an NHS worker, or you can register via the MyVodaphone app.
https://www.nhsemployers.org/news/2020/06/national-discounts-for-nhs-workers
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This page is specifically for all of our managers across the Trust. The links below will take you to usefulsites and resources that will assist you with looking after your teams at this time.
Hyperlink above will take you through to a diagram on responding to stress experienced byemployee's and guidance for planing early interventions.
Guidance for planning Early Interventions to manage Stress
A useful document detailing guidance for managers working in healthcare, and how to supportyour staff.
Psychological Needs of Staff - The British Psychological Society
https://covid.minded.org.uk/MindEd Covid Resilience Hub
Advice for hospital staff during the covid-19 pandemicCoping with Stress - Covid Trauma Working Group
https://www.ics.ac.uk/ICS/Education/Wellbeing/ICS/Wellbeing.aspxIntensive Care Society wellbeing posters
Managers Resources
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BHT Occupational HealthTel: 01494 425082Email: [email protected]
Royal College of Psychiatrists - This link includes the top tenmessages for supporting staff during the covid 19 pandemic
Ten Messages for Supporting Staff
