Curriculum VitaePersonnel information:

Ashraf Faheem Melek Ayoub:Name01 April 1978 :Date of birth

Egyptian :

Nationality

Married :Marital StatusGraduated from Faculty of law, May 2000:QualificationsArticle (18) Transferable residence:Visa50183003:Mobileashraffaheem33@gmail.com :E-mail

Objectives:

Seek a position in a reputable firm with strong local and international activities

Computer skills:

Windows XP -Windows7 – Win Word – Excel – Power Point – internet.

Experience:

(1) Senior Customer service representative

Kuwait telecom Co. “VIVA”From: 1/4/2012 onwards….

I am working as a deputy leader to manage a floor when the team leader is not available

Shift in charge, Monitoring the agent breaks, log-out, Hard calls

Technical support team, Handle the customer tech. issues whatever it is (Billing –

coverage- services ……..etc.)

Assist TL’s on agent's performance.

Coach new batch on services and technical issues

(2) Customer service representative

Kuwait telecom Co. “VIVA” From: 26/10/2009 to 30/3/2012

Responsible to handle a high volume of inbound customer calls to service them with quality and resolve billing inquiries, explain products and services, trouble shoot service equipment issues

Identify and handle customer inquiries.

Apply customer service policies.

Perform business retention activities.

Educate customers on products and services offered.

Resolve customer problems.

Match product benefits with customer needs.

Add and remove services as required by the client.

(3) Call center Agent

Kuwait food Co. “Americana”

From: 24/07/2007 to 7/11/2009

Identify and handle customer inquiries.

Apply customer service policies.

Solve customer problems.

Enter coding and tracking information completely and accurately.

(3)Customer service representative

Al-Babtain Co." Nissan Service Operations"

From 01/01/2006 to 27/02/2007 (Shuwaikh branch)

Receiving and greeting customers.

Deliver vehicles to customers.

Explaining to customers job done .

Following the customers regularly

(4) Data entry-operator

Al-Babtain Co." Nissan Service Operations"

From 27/11/2004 to 30/12/2005 (Shuwaikh branch)

Enter coding and tracking information completely and accurately.

Respond the telephone, arranging appointments.

Daily reports of work.

Functional Competencies:

*Ability to lead a team * Decision Making * Quality Orientation

* Energy * Follow Up * Technical and Professional Knowledge

Other abilities:

Excellent communication skills.

Ability to work under pressure.

Good command of Arabic & English spoken, written & typing.

Ability to work in shifts and over night.

Ability to work as a team member.

Sending faxes & emails via computer.

The ability of tracing conversation with others.

The ability of organizing files.

The ability of arranging appointments.

The ability of following the clients regularly.

Language:

Mother Tongue : Arabic

Second Language : English: Good command of written and spoken

Hobbies:

Reading, Table tennis & Music .

Training courses:

Al-Babtain Co.Nissan service advisor education programNSAPAmericana Co.Customer service policyC.S P

References:

1804888Al-Babtain Co. Assistant service managerMohd Abbas 1805558Al-Babtain Co.Human Resources Dept. Noaman Zarif24341728 Americana Co. Call Center supervisorEhab Gad

Original certificates & References AvailableOriginal certificates & References Available

Thanks for your precious time