Customer Survey Excel Sheet

8/11/2019 Customer Survey Excel Sheet

1/34

NAME PHONE NO.

gladwin 9791553603

liborius 9894092927

arokiasamy 9626815172gibson 9944975966

murugiah 9442893293

francis

alphin joshua 9944754505

mahndra prabhu 9790900107

gulzaar 9094907572

noor hussain 9003572608

D. Thiyagarajan 9965918158

Rabik 8012253153

stephen livingston 9655079575

aswin 9597214808

Saimen. M 9865286866

thirumalai

charu 9943945943

Saravana 9843778298

murugesan

hilarius 9944133416

Jaya prakash. T 9994708857

esaki muthu 984668692

arumugan 9894036544

suresh kumar 9894036544marimuthu

rajesh 9787101177

dhinesh

hari krishnan

shanmuga prabhagar 9842694293

Sakthivel 9150855522

Nagarajan. P 9677725225

M. P. Mubarak 9944307774

pradeep 9884108429

pradeep 9884108429

roshan 9944951209

johnson viko 9944975966

praveen raj 9943945943

durai 9543245062

alan kevin 9094907572

prem kumar 9884917654

mahalingam 9787942523

mohammed 9952357687


2/34

kanagaraj 9791666208

serma gurumurthi 7708981559

mohammed mustafa 9894309412

faruq 9994305803

akash 9791553603

libo 9894092927

arun 9626815172ashish 9791553603

hilarius 9944133416

kaiser 9094907572

sunil 9094907571

collins 9442813594

shyam

xavier 9940409676

john paul 9791553603

ahilan 9940409676

raja 9940306070

sanmuga vadivelu 9600295552

senthil 9941433202

subhahar 0461 2310256

xavier 9094909676

prabhu 9791553603

john paul 9940306070

manish

gautham

dhilip


3/34

ADDRESS AGE OCCUPATION

107/1 , millerpuram , thoothukudi 41 - 50 salaried

106j/62a , millerpuram, thoothukudi 50-60 salaried

107 /1, millerpuram ,thoothukudi 31-40 salaried40/1006 b2 ,3rd cross, kamaraj nagar, palayamkottai 21-25 student

palayamkottai 50 and above salaried

threspuram, thoothukudi 50 and above salaried

coimbatore 21-25 student

bala samudram, palani 21-25 student

kaalapatti , coimbatore 21-25 salaried

trichy 21-25 student

oddanchathiram 31 - 40 salaried

RMTC colony, dindugal 26 - 30 business

threspuram, thoothukudi 30-40 salaried

threspuram, thoothukudi 21-25 student

Ponimandurai 31 - 40 Salaried

41 - 50 business

VE road, thoothukudi 15-20 student

oddanchathiram 26 - 30 business

millerpuram, thoothukudi 30-40 business

pettai, thirunelveli 41-50 salaried

Thirunagar, madurai 26 - 30 salaried

millerpuram, thoothukudi 26-30 business

millerpuram, thoothukudi 30-40 salaried

millerpuram, thoothukudi 30-40 businessmillerpuram, thoothukudi 30-40 business

arasamangalam, virudunagar 21-25 student

30-40 business

coimbatore 21-25 student

pudukottai 21-25 student

Kalimuthupillai lane, dindugal 51 and above Salaried

Malemaruvathur, madurai 26 - 30 salaried

RMTC colony,dindugal 31 - 40 business

velacherry , chennai 21-25 student

velacherry , chennai 21-25 student

trichendur, thoothukudi district 31 - 40 business

Thirunelveli 26-30 salaried

kk nagar , chennai 26-30 salaried

salem 21-25 business

thambaram, chennai 21-25 salaried

dsf plaza, thoothukudi 26-30 salaried

dsf plaza, thoothukudi 31-40 business



4/34



26-30 salaried

dsf plaza, thoothukudi 50 and above salaried

millerpuram, thoothukudi 21-25 student

millerpuram, thoothukudi 50 and above salaried

alanthalai, near trichendur, thoothukudi district 26-30 studentmillerpuram, thoothukudi 21-25 student

pettai, thirunelveli 41-50 salaried

trichy 31-40 salaried

trichy 31-40 salaried

millerpuram, thoothukudi 41-50 salaried

coimbatore 21-26 salaried

bryant nagar, thoothukudi 50 and above salaried

chennai 26-30 salaried

porur, chennai 31-40 salaried

thoothukudi 26-30 salaried

Sulur, 26 - 30 salaried

Avadi,chennai 31 - 40 salaried

chennai 41-50 salaried

thoothukudi 31 - 40 salaried

thoothukudi 31-40 salaried

thoothukudi 50 and above salaried



chennai 21-26 others


5/34

BIKE USER QUES

MONTHLY INCOME NAME OF THE BIKE USING NO. OF YEARS OF USING THE BIKE

5000-10000 TVS Jive 2

40000 and above HH Splendor 10 months

5000-10000 tvs centra 2below 5000 hh glamour 7

40000 and above HH Splendor 10

40000 and above HH Splendor plus 15

below 5000 suzuki CS 150R 7 months

below 5000 bajaj pulsar 150 5

20000-30000 yamaha FZ 150 2

below 5000 yamaha RX 100 5

20001 - 30000 shine 125 cc 8 months

15001 - 20000 shine 1.5

40000 above bajaj pulsar 150 5

below 5000 hh splendor 10

5001 - 10000 shine 4

20000-30000 bajaj pulsar 150 3

below 5000 hh unicorn 3

5001 - 10000 starcity 2

10000-15000 HH Splendor plus 6 months

40000 above HH Splendor plus 6

10001 - 15000 starcity 4

20000-30000 yamaha FZ 16 1.5

20000-30000 honda unicorn dazzler 1

10000-15000 honda shine 110000-15000 bajaj discover 150 3 months

below 5000 HH Splendor 5

20000-30000 hh splendor 4

below 5000 hh hunk 2.5

below 5000 hh splendor 1.5

10001 - 20000 Shine 4

20001 - 30000 shine 2

10001 - 20000 starcity 5

below 5000 tvs centra 5

below 5000 bajaj avenger 2

40000 above tvs victor 7

30000-40000 HH Splendor plus 10

30000-40000 pulsar 150 2

40000 above yamaha R15 4

30000-40000 hh SS 3

30000-40000 kinetic activa 8

30000-40000 yamaha alba 2

20001 - 30000 cbz extreme 3


6/34

20001 - 30000 hh splendor 2

30000-40000 bajaj pulsar 150 1.5

20001 - 30000 tvs star city vti 1

20001 - 30000 tvs 50 excel 15 days

below 5000 yamaha alba 3

40000 above pulsar 150 3

below 5000 honda shine 2below 5000 bajaj discover 150 3 months

20001 - 30000 HH Splendor plus 6

40000 above yamaha alba 3

20001 - 30000 bajaj pulsar 150 4

20001 - 30000 hero honda SS 15

40000 above yamaha R15 4

40000 above bajaj discover 1

20001 - 30000 hh splendor 6

40000 above hh super splendor 4

20001 - 30000 tvs 50 super excel 5

5001 - 10000 splender plus 2.5

10001 - 15000 bajaj XCD 4

40000 above hh activa 3

40000 above honda shine 2

40000 above slingshot 1

below 5000 tvs max 10

20001 - 30000 hh glamour 6

20001 - 30000 yamaha FZ 16 3

below 5000 tvs star city vti 5


7/34

IONNAIRE

MODEL YEAR OF BIKE I OR II HAND AVG. KMS TRAVELLED DAILY PROMISED MILAGE

2009 I 20-30 80

2010 I 60 - 70 60

2009 I 40-50 602005 I 50-60 60

2000 I below 20 60

I 20-30 65

2010 I 30-40 50

2005 I 50-60 50

2008 I 50-60 45

2004 I 40-50 60

2010 I below 20 41 - 50

2009 I 31 - 40 55 - 60

2006 I below 20 55

I 20-30 60

2007 I 61 - 70 70

I 40-50 60

2008 I 30-40 55

2009 I 41 - 50 70

2010 I 40-50 60

2005 I below 20 65

2007 I 61 - 70 65

2009 I 30-40 50

2010 I 30-40 60

2010 I 50-60 602010 I 20-30 70

I 20-30 75

2007 I above 100 65

2007 I 40-50 40

2009 I 20-30 65

2008 I 71 - 80 70

2008 I 41 - 50 60

2007 I 51 - 60 75

2005 I 51 - 60 100

2009 I 30-40 40

2004 I 40-50 80

2000 I 61 - 70 65

2009 I 40-50 55

2008 I 90-100 45

2008 I 80-90 45

2002 I 80-90 50

I 51 - 60 70

2009 I above 100 50


8/34


9/34


10/34

40-50 y y

50-60 y y

61 - 70 y y

30-40 y

50-60 y y

50-60 y y y

50-60 y y50-60 y y

50-60 y y

40-50 y y

50-60 y y

50-60 y

40-50 y

30-40 y

40-50 y y

40-50 y y

30-40 y

51 - 60

51 - 60 yes

51 - 60 y

51 - 60 y

51 - 60 y

51 - 60 y y

51 - 60 y

30-40 y

51 - 60 y y


11/34

RESALE VALUE MAINTANANCE COST RECOMMENDATION FROM MECHANICS

Y

y y

y

y y

y y

y

y

y y

y y

y y

yy

y y

y y

y

y y

y y

y

y y

y


12/34

y

y

y

yy

y y

y

y

y

y

yes yes

y

y

y


13/34

OTHERS HAVE USED ALL FREE SERVICES?

No clutch , light weight N

brand loyalty n

was newly introduced @ dat time yy

y

hero honda name y

y

y

y

y

y

smooth, no back pain yes

y

y

y

y

comfort y

y

n

y

y

self esteem y

y

brand name yn

y

y

y

y

comfortness, smooth riding, noiseless engine y

y

y

y

y

y

y

performance y

sporty, trendy,top speed y

y

was good & fast moving at that time y

new mode;l @ dat time n

y


14/34

best suited for my job y

y

click start, extra accessories n

no gear, comfortable n

latest model y

y

yn

comfortable y

company name y

y

y

sporty , trendy y

light weight, comfortable y

y

y

light weight y

yes

yes

unisex driving y

y

y

y

y

stylish, sporty y

y


15/34

PREFERENCE OF SERVICE REASON FOR PREFERENCE

Authorised to utilise free service

authorised free service

Authorised free serviceAuthorised quality

Authorised quality

Authorised quality

Authorised suzuki spare parts not available

local mech cheaper

Authorised quality

Authorised quality

Authorised good , quality

local mechanic no time to go ASC

Authorised genuine spare parts

local mech cheaper

both for small work go to local mechanics

local mech cheaper

Authorised quality

Authorised good

local mech cheaper

local mech cheaper

local mechanic not statisfied

Authorised quality

local mech owns mechanic shop

local mech owns mechanic shopAuthorised free service

local mech cheaper



Authorised quality

local mechanic amount high in ASC

Authorised good

Authorised good

Authorised quality

Authorised quality

local mech timing difficult for authorised service

local mech cheaper, prompt delivery

Authorised quality

Authorised quality

Authorised genuine service

local mech cheap

local mech not statisfied

local mech cheap


16/34

local mech friend's mech shop

local mech cheaper

Authorised quality

Authorised quality

Authorised quality

Authorised quality, safety

local mech cheap convenientlocal mech for small work go to local mechanics

Authorised quality

Authorised safe

local mech nearby

local mech cheap

Authorised quality , safety

Authorised quality

local mech cheaper

local mech nearby

local mech cheaper faster

local mechanic ASC not good

local mechanic ASC not good

Authorised quality

Authorised quality

Authorised quality

local cheap convenient

local cheap convenient

Authorised quality

local for small work go to local mechanics


17/34

SATISFIED WITH AUTHORISED SERVICE? IF NO, WHAT IS THE REASON?

yes

yes

yesyes

yes

yes

yes

no late delivery

yes

yes

yes

no

yes

yes

yes

no not promptly delivering

yes

yes

no late delivery

no no prompt delivery

no

yes

no late delivery

no late deliveryyes

no late delivery , costly

yes

yes

yes

no

yes

yes

yes

yes

no late delivery

no late delivery

yes

yes

yes

no late delivery

no not concenient

yes


18/34

no timing not convenient, costly

yes

yes

yes

yes

yes

yesyes

yes

yes

no costly

yes

yes

yes

no late delivery

no late delivery

no late delivery

no

no

yes

yes

yes

yes

no not convenient

yes

no costly


19/34

NO. OF SERVICES DONE / YEAR AVG. AMT SPENT ON SERVICING / YR

1 or 2 1000

6 free

5 only for oil changing1 2000

2 1000

4 1500

6 800

4 3000

3 2000

1 3000

4 500

2 1000

4 700

2 1000

4 700 - 800

4 1000

2 2000

4 200

not unless wen in repair 300

2 1000

4 1000

2 800

3 1000

2 5002 800

3 3000

4 600

4 300

2 400

1 1000

3 2500 / year

2 1000

2 200

3 300

2 500

2 400

2 400

3 4000

2 3000

2 400

4 500

4 700


20/34

3 600

6 800

4 800

3 600

3 800

4 3003 600

3 600

3 500

4 1000

3 400

7 1500

3 900

5 600

4 300

5 600

3 300

4 500

5 700

4 500

4 700

when repaired 200

3 500

6 1500

5 400


21/34

ARE SPARE PARTS EASILY AVAILABLE? IF NO, WHAT DO YOU DO?

y

y

yy

y

y

y

y

y

y

y

yes

y

y

demand

y

y

y

y

y

y

y

y

yy

y

y

y

y

y

y

y

y

y

y

y

y

y

y

y

y

y


22/34

y

y

y

y

y

y

yy

y

y

y

y

y

y

y

y

y

yes

yes

y

y

y

y

y

y

y


23/34

BOUGHT THROUGH CASH OR LOAN? IF LOAN, WHICH FINANCE COMP? LOAN PERIOD?

cash

cash

cashcash

cash

cash

cash

cash

loan sriram chits 8 months

cash

cash

loan HDFC 2 years

cash

cash

loan HDFC 2.25 years

cash

cash

loan vaigai finance 20 months

cash

cash

loan ICICI 23 months

cash

cash

cashcash

cash

cash

cash

cash

cash

cash

cash centurian 2 years

cash

cash

loan canara bank 5 yrs

cash

cash

cash

cash

cash

loan company finance 1

cash


24/34


25/34

INTEREST RATE? DOC. CHARGES? ARE YOU SATISFIED WITH BIKE?

y

y

ny

y

y

y

y

8.90% 3000 y

y

yes

8.50% 2000 yes

y

y

7.50% no

y

y

1.50% 3000 yes

y

y

7.50% 600 no

y

y

yy

y

y

y

y

yes

yes

85 paise 1000 yes

no

y

11% 2000 no

y

y

y

y

y

11% 2000 y

y


26/34

5% 2000 y

y

y

y

y

y

yy

y

11 5000 y

y

y

y

y

y

y

y

Yes

yes

y

y

y

y

y

y

y


27/34

IF NO, WHY? WILL U SUGGEST THE BIKE TO OTHERS ?

no

yes

no resale , poor performance noyes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

Maintanance no

yes

yes

yes

yes

yes

after 3 years not good, shaking, wob no

yes

yes

yesyes

yes

yes

yes

yes

yes

yes

yes

unsatisfactory performance no

yes

unsatisfactory performance no

yes

yes

no

yes

yes

no

yes


28/34

yes

yes

yes

yes

yes

yes

yesyes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes


29/34

REASON? DRAWBACKS/PROBLEMS ENCOUNTERED?

poor loading facility ,poor pick up poor loading facility ,poor pick up

excellent performance , 0 maintainance nil

no resale , poor performanceperformance, style, reliable, good pickup

brand name, reliability

brand name, reliability , mileage, no maintainance problems with old age

professional bike, power , good milage gear shift problem

comfortable, good pricing & performance nil

performance , looks backwheel alloy problem

style, engine power handling difficulties

head light dim

smoothness chains bracket problem

stability silencer waried away, coating peeled off

milage, brand name no looks and style

others choice

milage, good pick up , style nil

power . Excellent pick up not stylish

reliable for indian roads not stylish

durable , good mileage ols model

looks, engine power back brake fault , low milage

tubeless tyres, disk brakes

value for money gear shift problemgood milage, light weight , stability vibrations in engine at high speed

milage, brand name

ruggard performer high speed not possible

power . Excellent pick up low milage

excellent stability, mileage nil

mileage, maintanance free

low milage, poor performance frequent brake problems

style, power , performance no kick start if battery is low

model not continued low pickup

brand name - quality guaranteed looks not stylish

high demand too heavy

not reliable for indian roads,just for looks& speed low stability,small radius tyres

milage, resale rate old fashioned

comfortable, suitable for women also high speed not possible

poor performance poor performance

looks


30/34

reliable for indian roads nil

o maintainance, milage heavy

looks

comfortable,light weight nil

comfortable to ride gear shift problem

style,stability engine vibration problem

reliable for indian roads gear shift problemmilage, light weight, easy handling vibrations in engine at high speed

comfortable, 0 maintainance not stylish

engine power, vibrations in engine at high speed

milage, stability tank size very big

very very reliable in any condition very old model

power, top speed, very stylish not suitable for indian roads

low maintainance, milage vibrations in engine at high speed

value for money old model

milage, value for money nil

leight weight, easy to ride spped not possible

maintanance good

but taste differ

preferable for ladies too speed not possible

good milage not powerful

no back pain , comfortable nil

light weight, cheap

stylish, good stabillity gear shift problem

powerful engine, good looks low milage

good milage, light weight , stability


31/34


32/34

no

no

no

no

y switch to latest models

no

nono

no

no

no

no

no

no

y old model

no

no

no

no

no

no

no

y

no

y will change every 2 years

no


33/34

PREFERRED BIKE OPTIONS

Apache

unicorn , splendor +

pulsarcbz, any hh model

hh models only

hh models with self start

yamaha FZ

hh hunk

yamaha R15,suzuki haaboosa, bajaj ninjay

pulsar

passion pro

pulsar 180 , hunk

discover

yamaha FZ

avenger

yamaha FZ

shine

discover , pulsar

honda unicorn

Yamaha SZ

honda unicorn

honda models

platinaApache

Apache

discover

Apache

discover

honda

not yet decided

avenger

royal enfield

honda unicorn

discover

pulsar 220

ninja

unicorn , alba,pulsar

activa only

HH splendor

hh models


34/34

unicorn

unicorn

discover

tvs

discover, unicorn

splendor

unicornunicorn, shine

hh company models

unicorn

glamour

discover, pulsar

harley davidson

pulsar

platina

unicorn

platina

hero honda

unicorn

pulsar

platina

ninja

Documents

Customer Survey Excel Sheet