Embed Size (px)
DESCRIPTION
Customer informing for order execution status using Transport Management System. The purpose of Transport Management System. Information. Management of Transport. Customer order execution process in standard. Customer order execution process in standard. Information available for customer. - PowerPoint PPT Presentation
Citation preview
Customer informing for order execution status using Transport Management System.
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 2
The purpose of Transport Management System
Management of TransportInformation
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 3
Customer order execution process in standard
Customer order
Schedule shipment
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Invoicing
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 4
Customer order execution process in standard
Customer order
Schedule shipment
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Invoicing
Information available for customer
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 5
Customer order execution process in standard
Customer order
Schedule shipment
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Invoicing
Information available supplier
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 6
Customer order execution process in standard
Customer order
Schedule shipment
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Invoicing
Information available carrier
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 7
Customer order execution process in standard
Customer order
Schedule shipment
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Invoicing
Information available warehouse
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 8
Customer order execution process in standard
Customer order
Schedule shipment
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Invoicing
?
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 9
Customer order
Shipment schedule
Truck ordering
Picking+ ShippingDelivery
Goods receipt
Documents returning
Transportation billing
Scan copies storage Originals return
trace
Customer GR Statuses
Claim informing
Order volume Orders
consolidation On-line availability Automat. Slot
booking Order-truck
segregation
Auto. Carrier choosing Auto. Ordering & on-line
confirming
LSP info. transfer
Statuses tracing LSP info.
transfer Delivery status
Invoice Pro-forma Reports KPI’s
TMS functionality in order execution process
TMS
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 10
Is it necessary?
RetailSupplier
Order to be delivered at 10:00 AM
Order delivered at 10:00 AM
Recourses for unloading
available at 10:00AM
Truck released at 12:00AM
10:00 AM
Order NOT delivered
Where’s my order?
Where are you?
I’m on Retail’s parking
Recourses for unloading are NOT available
12:00 AM
Truck is NOT released
When you’ll be free?
We need confirmation from
supplier
Where’s our product?
Your driver has been released 15 min ago
When you plane to return our documents? Our driver is on your
Customer’s parking
Our driver is stacked at your Customer’s WH
Where is documents for delivery #...
I need delivery confirmation?
Please confirm delivery to the
Customer
Please schedule our truck for loading
You have each 2nd delivery delayed
Our on-time delivery KPI > 90%
I don’t have information
Please recreate documents for delivery # and give to
driver
Our driver is on your parking
When do you plane to release our driver?
Can you recreate a document?
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 11
It is necessary!
RetailSupplier
TMS
On-Line
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 12
Information flow inside organizationTools:- Spreadsheets - E-mail- Mobile phone
Result:- High
complexity- A lot of
mistakes- Lack of
visibility- Low
productivity
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 13
Information flow simplification by TMS
Tool:- TMS
Result:- on-line order
execution status visibility.
- maximum process automation
- single way for information flow
- customer service level increase
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 14
Solution Rent vs. Develop?
Rent Develop
Processes Standardized by vendor
Based on company background
Cost Permanent cost + license fee
Self investments in system development
FunctionalA lot of needless functional in standard
Limited by company requirements
Support Constant updates & support
Additional expenses for update
?
SUBGROUP NAME: REGION AND/OR PROJRCT | Confidential | Month 00, 0000
Confidential | 15
Thank you for your attention!
Johnson & Johnson Consumer,
Supply Chain Development Manager,
Terekhov Igor
