Customer Feedback

• We had a visit from your Romford lettings negotiator, Harry for a lettings valuation and we would like to say he was a sheer pleasure to deal with. He was very friendly, sociable and easy-going; not to mention professional as he informed us about the local lettings market. Harry gave us suggestions and recommendations regarding tips on what tenants expect form their landlords etc to help put us in the full picture.

• Overall, we were very, very satisfied with our visit and would highly recommend Harry and haart as he represented the company in an excellent way.

•  Lee Clarke, Romford, August 2016

Hi Harry, I would like to take this opportunity in thanking the members of the Haart letting team for everything they have done for me since I started using them as my letting agent. They fully understand my requirements, which may differ from other landlords and that they have found me, to date, quality tenants. I have found that Alex, Shani and Harry are excellent at responding to my needs. The service I get from this team is second to none. My only complaint is that I do not agree to the new charge of £195 plus VAT. I have had to pass this on to the tenant but I am concerned that this could, if taken up by other agents, harm the market in the long term and we will end up going back to advertising in the local paper to find our tenants, should the market shrink after the EU result, which it undoubtable will after article 50 is activated. I would ask that this charge is reconsidered by your company.

Paul David – 2nd July 2016

Hi Harry My sincere apology for the late response. However my experience with haart specially with you and Holly has been excellent and made our move very stress free. You have both kept us informed all the way for a smooth move to our new house. Not only before moving but also after moving to our new house you have both gone above and beyond to make our stay happy. Since moving in to the property we have had a few maintenance issues but Holly Springett has been very prompt and precise at keeping us updated. I do understand that it is not always that easy specially when the Land Lord stays overseas As a very young lady and gentleman in this business you have done a great job and we are so happy that you have taken your job so sincerely and seriously

Humayun Kabir – 6th July 2016

I was very pleased with Haart and harry for helping finding me find the place I moved in to recently. Especially Harry Lamb's personal help and advice, he showed me around 8 rooms in 2 houses and even drove me to and from the property for a 2nd viewing to make sure I was fully happy with my choice. I would recommend harry and haart to all my friends.Thanks,Gary Feeney

Gary Feeney – 2nd July 2016

Hello Harry,

How was work today? I just wanted to say how wonderful you are while am about renting my flat.

You got this lovely gentle professionalism which I appreciated a lot. You are very helpful immediately I met you and explain my circumstances to you, that is how urgent I need a flat and with grate patience and kindness, you knew exactly what might suit me saving me a lot of time.

further more I appreciate your transparent through out the negotiation and even after i have moved in, because you called me as regards the refund of the checking in fee which was transferred back to my account.

Thank you and God bless you and more grease to your elbow.

Best Regards,Amusa Ajisegiri

Amusa Ajisegiri – 29th June 2016

Hi Harry, Thank you for sorting the fridge/freezer out for me.

I just also want to add that Harry's service has been great, he has been one of then best agents that I've come across. His time management was brilliant, he explained everything clearly and his communication skills were really good and positive, he was very keen to help and get me the studio flat on time. He is a very pleasant person and I wish him the best. Thank you Kind regards Aliyah M

Aliyah Mumtaz – 14th June 2016

Hi Harry,

I would like to personally praise for your professionalism, customer service and help with my move considering the short time notice. I would recommend your services and shall be in touch should I require further help.

Many thanks,

Henrietta.

Henrietta Owusu – 27th May 2016

Hi Eleanor Thank you for your email; my apologies for the delay in responding.

I have had opportunity of speaking with Harry Lamb on several occasions over the past year, and have found him to be very helpful and polite. He is knowledgeable about issues relating to landlord/tenants. If unsure about anything, Harry promises to look into it further and to update me which, I am pleased to say, he has never failed to do. Harry's friendly and supporting attitude is very welcome and reassuring, especially as I live in Canada. Harry is an asset to Haart! Well done, Harry! Thank you, and keep up the good work! Regards. Neena Sharma

Neena Sharma – 5th April 2016