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Crisis and Faith 2.0

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Page 1: Crisis and Faith 2 - Amazon S3...Crisis and Faith 2.0 Light University 2 P.O. ox 739 • Forest, VA 24551 • 1-800-526-8673 • .net Welcome to Light University and the “Crisis

Crisis and Faith 2.0

Page 2: Crisis and Faith 2 - Amazon S3...Crisis and Faith 2.0 Light University 2 P.O. ox 739 • Forest, VA 24551 • 1-800-526-8673 • .net Welcome to Light University and the “Crisis

Crisis and Faith 2.0

Light University 2

P.O. Box 739 • Forest, VA 24551 • 1-800-526-8673 • www.AACC.net

Welcome to Light University and the “Crisis and Faith 2.0” program of study. Our prayer is that you will be blessed by your studies and increase your effectiveness in reaching out to others. We believe you will find this program to be academically sound, clinically excellent and biblically-based. Our faculty represents some of the best in their field – including professors, counselors and ministers who provide students with current, practical instruction relevant to the needs of today’s generations. We have also worked hard to provide you with a program that is convenient and flexible – giving you the advantage of “classroom instruction” on DVD and allowing you to complete your training on your own time and schedule in the comfort of your home or office. The test material can be found at the end of this work text and may be taken open book. Please complete each part of the test by filling in the “bubble” sheet using A-D to answer the multiple choice questions. Please return only the “bubble” sheet in the envelope that was included with your lesson – keeping a copy of the test for your records. A grade report will be returned indicating your grade within three to four weeks. Once you have successfully completed the test, which covers the units within this course, we will send your certificate of completion signifying you have completed this program of study. Thank you for your interest in this program of study. Our prayer is that you will grow in knowledge, discernment, and people-skills throughout this course of study. Sincerely,

Ron Hawkins Dean, Light University

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The American Association of Christian Counselors

Represents the largest organized membership (nearly 50,000) of Christian counselors and caregivers in the world, having just celebrated its 25th anniversary in 2011.

Known for its top-tier publications (Christian Counseling Today, the Christian Counseling Connection and Christian Coaching Today), professional credentialing opportunities offered through the International Board of Christian Care (IBCC), excellence in Christian counseling education, an array of broad-based conferences and live training events, radio programs, regulatory and advocacy efforts on behalf of Christian professionals, a peer-reviewed Ethics Code, and collaborative partnerships such as Compassion International, the National Hispanic Christian Leadership Conference and Care Net (to name a few), the AACC has become the face of Christian counseling today.

With the needed vision and practical support necessary, the AACC helped launch the International Christian Coaching Association (ICCA) in 2011, which now represents the largest Christian life coaching organization in the world with over 2,000 members and growing.

Our Mission

The AACC is committed to assisting Christian counselors, the entire “community of care,” licensed professionals, pastors, and lay church members with little or no formal training. It is our intention to equip clinical, pastoral, and lay caregivers with biblical truth and psychosocial insights that minister to hurting persons and helps them move to personal wholeness, interpersonal competence, mental stability, and spiritual maturity.

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Our Vision

The AACC’s vision has two critical dimensions: First, we desire to serve the worldwide Christian Church by helping foster maturity in Christ. Secondly, we aim to serve, educate, and equip 1,000,000 professional clinicians, pastoral counselors, and lay helpers throughout the next decade. We are committed to helping the Church equip God’s people to love and care for one another. We recognize Christian counseling as a unique form of Christian discipleship, assisting the church in its call to bring believers to maturity in the lifelong process of sanctification—of growing to maturity in Christ and experiencing abundant life. We recognize some are gifted to do so in the context of a clinical, professional and/or pastoral manner. We also believe selected lay people are called to care for others and that they need the appropriate training and mentoring to do so. We believe the role of the helping ministry in the Church must be supported by three strong cords: the pastor, the lay helper, and the clinical professional. It is to these three roles that the AACC is dedicated to serve (Ephesians 4: 11-13).

Our Core Values

In the name of Christ, the American Association of Christian Counselors abides by the following values:

VALUE 1: OUR SOURCE We are committed to honor Jesus Christ and glorify God, remaining flexible and responsive to the Holy Spirit in all that He has called us to be and do. VALUE 2: OUR STRENGTH We are committed to biblical truths, and to clinical excellence and unity in the delivery of all our resources, services, training and benefits. VALUE 3: OUR SERVICE We are committed to effectively and competently serve the community of care worldwide—both our membership and the church at large—with excellence and timeliness, and by over-delivery on our promises. VALUE 4: OUR STAFF We are committed to value and invest in our people as partners in our mission to help others effectively provide Christ-centered counseling and soul care for hurting people. VALUE 5: OUR STEWARDSHIP We are committed to profitably steward the resources God gives to us in order to continue serving the needs of hurting people.

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Crisis and Faith 2.0

Light University 5

Light University

Established in 1999 under the leadership of Dr. Tim Clinton—has now seen nearly 200,000 students from around the world (including lay caregivers, pastors and chaplains, crisis responders, life coaches, and licensed mental health practitioners) enroll in courses that are delivered via multiple formats (live conference and webinar presentations, video-based certification training, and a state-of-the art online distance teaching platform).

These presentations, courses, and certificate and diploma programs, offer one of the most comprehensive orientations to Christian counseling anywhere. The strength of Light University is partially determined by its world-class faculty—over 150 of the leading Christian educators, authors, mental health clinicians and life coaching experts in the United States. This core group of faculty members represents a literal “Who’s Who” in Christian counseling. No other university in the world has pulled together such a diverse and comprehensive group of professionals.

Educational and training materials cover over 40 relevant core areas in Christian—counseling, life coaching, mediation, and crisis response—equipping competent caregivers and ministry leaders who are making a difference in their churches, communities, and organizations.

Our Mission Statement

To train one million Biblical Counselors, Christian Life Coaches, and Christian Crisis Responders by educating, equipping, and serving today’s Christian leaders.

Academically Sound • Clinically Excellent • Distinctively Christian

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Video-based Curriculum

Utilizes DVD presentations that incorporate over 150 of the leading Christian educators, authors, mental health clinicians, and life coaching experts in the United States.

Each presentation is approximately 50-60 minutes in length and most are accompanied by a corresponding text (in outline format) and a 10-question examination to measure learning outcomes. There are nearly 1,000 unique presentations that are available and organized in various course offerings.

Learning is self-directed and pacing is determined according to the individual time parameters/schedule of each participant.

With the successful completion of each program course, participants receive an official Certificate of Completion. In addition to the normal Certificate of Completion that each participant receives, Regular and Advanced Diplomas in Biblical Counseling are also available.

The Regular Diploma is awarded by taking Caring For People God’s Way, Breaking Free and one additional Elective among the available Core Courses.

The Advanced Diploma is awarded by taking Caring For People God’s Way, Breaking Free, and any three Electives among the available Core Courses.

Credentialing

Light University courses, programs, certificates and diplomas are recognized and endorsed by the International Board of Christian Care (IBCC) and its three affiliate Boards: the Board of Christian Professional & Pastoral Counselors (BCPPC); the Board of Christian Life Coaching (BCLC); and the Board of Christian Crisis & Trauma Response (BCCTR).

Credentialing is a separate process from certificate or diploma completion. However, the IBCC accepts Light University and Light University Online programs as meeting the academic requirements for credentialing purposes. Graduates are eligible to apply for credentialing in most cases.

Credentialing involves an application, attestation, and personal references.

Credential renewals include Continuing Education requirements, re-attestation, and occur either annually or biennially depending on the specific Board.

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Continuing Education The AACC is approved by the American Psychological Association (APA) to offer continuing education for psychologists. The AACC is a co-sponsor of this training curriculum and a National Board of Certified Counselors (NBCC) Approved Continuing Education Provider (ACEPTM). The AACC may award NBCC approved clock hours for events or programs that meet NBCC requirements. The AACC maintains responsibility for the content of this training curriculum. The AACC also offers continuing education credit for play therapists through the Association for Play Therapy (APT Approved Provider #14-373), so long as the training element is specifically applicable to the practice of play therapy. It remains the responsibility of each individual to be aware of his/her state licensure and Continuing Education requirements. A letter certifying participation will be mailed to those individuals who submit a Continuing Education request and have successfully completed all course requirements.

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Presenters for

Crisis and Faith 2.0

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Presenter Biographies

Ron Hawkins, Ed.D., D.Min., is a Licensed Professional Counselor and currently serves on the Executive Board for the American Association of Christian Counselors. He is the Provost at Liberty University and also a Professor of Counseling and Practical Theology in the Center for Counseling and Family Studies. He is a pastor, author, and frequent presenter at AACC’s regional and national conferences; Marriage and Family Conferences; Christian Camps and Men’s Retreats. Dr. Hawkins authored Strengthening Marital Intimacy and The Quick Reference Guide to Biblical Counseling with Dr. Tim Clinton. Ken Nichols, Psy.D., is President of ALIVE Ministries (Always Living In View of Eternity), which is a counseling, consulting and conference ministry. He has served as Dean of Behavioral Science at Southern California Seminary, Chairman of the Psychology Department at San Diego Christian College, and as Family Ministries Pastor at Shadow Mountain Community Church in San Diego. Dr. Nichols worked in ministry partnership with Dr. David Jeremiah for 25 years. He is an author, speaker, and seminar leader, and provides counseling, training, and consulting for missionaries, pastors and ministry leaders. His most recent book is Untie the Fear Knots of Your Heart. He served in the U.S. Army Airborne as a Senior/Jump Master paratrooper and worked in Army Intelligence with a top-secret clearance. He is currently the Executive Director of the Board of Christian Professional and Pastoral Counselors (BCPPC) with the AACC. Dr. Nichols and his wife Marlene have three adult children and six grandchildren. Charlie Davidson, D.Min., is Associate Professor and Director of the Doctor of Ministry Degree program at the Rawlings School of Divinity and the Chaplain Endorsing Agent for Liberty Baptist Fellowship located in Lynchburg VA. He is currently an Associate Pastor at Thomas Road Baptist Church and also serves on the Board of Directors at Bristol Raceway Ministries, Bristol TN. He has been awarded numerous awards and decorations for his many years of service as an Air Force Chaplain. During “OPERATION IRAQI FREEDOM” Chaplain Davidson was the first Air Force Chaplain in Iraq assigned as the Wing Chaplain for the Air Force Air Support Operations Squadron (ASOS). Chaplain Davidson was also the first Air Force Chaplain to be awarded the “Bronze Star Medal” for bravery and valor under hostile fire and combat conditions in “Operation Iraqi Freedom” on 7 November 2003. Ordained by Dr. Jerry Falwell Sr. at Thomas Road Baptist Church in Lynchburg, VA, Dr. Davidson was commissioned a chaplain in July 1986, and has served as Protestant Chaplain; Senior Protestant Chaplain; Branch Chief Chaplain and Wing Chaplain.

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Crisis and Faith 2.0 Table of Contents:

CIF 101: A Theology of Suffering and the Crisis of Faith ........................................................ 11 Ron Hawkins, Ed.D., D.Min. CIF 102: Collateral Damage: Firestorms of Faith ................................................................... 16 Ken Nichols, Psy.D. CIF 103: Ambassadors of Faith and the Ministry of Presence ................................................ 22 Charlie Davidson, D.Min. Final Examination: All Units ................................................................................................. 28

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CIF 101:

A Theology of Suffering and the Crisis of Faith

Ron Hawkins, Ed.D., D.Min.

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Summary

A balanced theology of suffering and the biblical principles involved are essential to effective

and competent care of those in crisis. In this presentation, Dr. Hawkins discusses the biblical

nature of suffering, why it often leads to a crisis of faith for individuals, and how to best

integrate these theological principles with proven crisis intervention techniques when facing

grief, loss, and trauma.

Learning Objectives

1. Participants will be able to discuss concept of a theology of suffering including the

biblical reasons why humans suffer.

2. Participants will be able describe how suffering can create a crisis of faith.

3. Participants will be able to incorporate a solid theology of suffering into their crisis

intervention skill techniques.

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I. Introduction

How do people feel and think about suffering? There are always at least two people

involved in the counseling or intervention process and how both parties feel about suffering

will affect the progress they make together. A crisis of faith is when you feel like God has

abandoned you in some way.

A. Definitions

1. Comfort Chain – God’s plan to create suffering in us for the purpose of developing

our ability to comfort others who face the same type of suffering.

B. Concepts

C. Anyone Can Experience a Crisis of Faith

1. Jesus in Gethsemane

2. Job in his struggles

3. Many Christians operate under the theory that people who suffer must be

undergoing God’s punishment for their transgressions, but few go deeper into the

more complicated biblical reasons behind suffering.

II. A Theology of Suffering

A. Biblical Suffering

1. Suffering IS a consequence of the sin that entered the world with Adam and Eve.

This is only one reason for suffering.

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2. Pride is another reason that humans suffer. Suffering is a thorn placed in our side

that should remind us that God’s grace is sufficient for us.

3. Suffering can be a form of discipline for sin and is directly related to our choices.

4. Often, suffering is not a direct result of our actions, but a consequence of the great

cosmic battle between God and Satan. This is directly illustrated by the story of Job.

5. God also uses suffering to break us free from our obsession with worldly things. He

arranges our lives with care to accomplish his purposes.

6. Suffering can also be directly related to the victim’s family of origin. God in His

planfulness is more committed to saving people than in insuring the happiness and

security of His followers.

7. Our suffering can also have the purpose of filling up that which is lacking in the

sufferings of Christ.

B. What Can We Do with Our Theology of Suffering?

1. Do not come as “Answer Persons.” The time immediately after a trauma is not the

right time for a theological lesson about the biblical reasons for suffering.

2. See yourselves in the crisis situation as a presence; your duty is to be the presence

of God’s grace and love, not to say the perfect thing or to quote the perfect passage.

3. Be a source of acceptance; never confront or rebuke someone who is verbalizing

their confusion about God or their situation.

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4. Be a source of affirmation; help victims understand that God values them no matter

what kind of guilt they might feel.

5. Be a vessel of encouragement; bring hope to their situation in a meaningful and

sensitive way; use scriptural metaphor to build hopefulness.

6. Connect them with others who have endured similar situations to theirs, utilize

God’s comfort chain.

III. Conclusion

A. The Purpose of Suffering

Suffering has many origins; it is a very complicated issue. All suffering has a purpose in

God’s great plan. To understand suffering in a biblical sense is important for crisis

responders, but we must be careful how we use this information. Sticking with the

victims of trauma and being a presence of God’s grace and love is the most important

thing to remember; it is, as Christians, our unique gift to those who suffer.

B. Further Consideration

1. Why are Christians so apt to believe that by loving God, they will not face suffering?

2. Why are some of the biblical reasons for suffering so hard for us to swallow?

3. How can we inject hope into the lives of someone undergoing incredible suffering?

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CIF 102:

Collateral Damage: Firestorms of Faith

Ken Nichols, Psy.D.

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Summary

A life crisis varies in intensity and character. The impact of a life crisis ranges from disruptive to

devastating. The list of potential life-shattering crises is without noticeable boundaries. Family,

friends, and the local church saturate the suffering saint with practical help and spiritual

encouragement. What often goes undetected and unnoticed by compassionate caregivers is

the internal firestorm of faith. Almost without exception, a life crisis stirs up a potentially

catastrophic crisis of faith. “Why me?” “Why this?” “Why now?” So many wounded saints are in

a spiritual coma as a direct result of a faith crisis. Not only are they overwhelmed with the tragic

life crisis, they are disillusioned and filled with doubt about God.

Learning Objectives:

1. Participants will be able to identify the characteristics of a faith crisis.

2. Participants will be able to develop a care giving strategy that is based on the life-

changing power of an eternal perspective.

3. Participants will be able to identify and apply biblical principles that provide hope, help,

and healing for someone in the firestorm of a faith crisis.

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I. Introduction

A. Focus Questions

1. What are the core influences on how a person responds to a life crisis? Why do they

respond the way they do?

2. Why do some people become stronger in their faith while others abandon their

faith?

3. What can caregivers do to influence how a person responds to a life crisis?

4. Are there core biblical principles that provide confidence for the counselor and

courage for the counselee?

B. Scripture

1. 2 Corinthians 1:3-5

2. 2 Corinthians 4:16-18

II. Principles

A. Principle #1: Problem

1. Life Crisis

More important than the circumstance of life is our response to them.

Your life does not change God, but it can change how you view and relate to Him

(Isaiah 43:1-3).

Are there core biblical principles that provide confidence for the counselor and

courage for the counselee?

2 Corinthians 1: 3-5; 2 Corinthians 4:16-18

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2. Faith Crisis

A life crisis almost always precedes a faith crisis.

Spiritual Coma

3. Practice Principles

The Bible teaches much more about how to respond to a crisis than it does on

how to prevent it.

You can’t choose your crisis, but you can choose your response.

A faith crisis is like making a desperate call to God and getting no response.

B. Principle #2: Patience

1. Psalm 27:14

2. God’s waiting room – don’t push people to be okay.

3. Sincerely wrong: Someone can be well intentioned, but wrongly try to hurry the

process.

4. Romans 8:24-25: “…wait for it with perseverance.”

5. Practical Principles

The waiting room is where faith grows from intellectual assent to confident

expectation.

Time in the waiting room is when we are at the greatest risk of a faith crisis.

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C. Principle #3: Perspective

1. ALIVE acronym: Always Living In View of Eternity

2. The Fear Factor

The fear factor is when we look at life circumstances through the eyes of fear,

which are focused on the flesh (Focused On How Big Your Problem Is).

3. The Faith Factor

The faith factor is when we look at life circumstances through the eyes of faith,

which are focused on the Father (Focused On How Big Your God Is).

God’s word influences perspective, perspective influences response, response

influences outcome 100% of the time.

4. Practice Principles

We can’t choose our life crisis, but we can choose how to view it.

A biblical perspective of a life tragedy in no way insulates us from the reality of

the loss or the depth of pain.

D. Principle #4: Provision

5. Surviving a life crisis requires that we embrace the truth that God is who He says He

is and will do what He has promised to do.

6. God’s Promises

2 Timothy 3:15-16, 2 Peter 1:2-3

Jeremiah 33:3, Jeremiah 32:37, Isaiah 12:2, Proverbs 3:5-6

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7. God’s Presence

Romans 15:13

Genesis 22:2- “Wait here, for we shall go up, we shall worship and we shall

return!”

8. Practice Principles

Biblical faith is not “wishful thinking.” It is a confident expectation that God is

who He says He is and will do what He has promised to do.

God is faithful to us even when we don’t have faith in Him.

III. Conclusion

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CIF 103:

Ambassadors of Faith and the

Ministry of Presence

Charlie Davidson, D.Min.

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Summary

A ministry of presence is something any Christian can provide to those suffering and in crisis. All

a person must do is be present as a representative of God. Dr. Davidson discusses a deeper

understanding of key terms used in crisis response work and how to best provide a ministry of

presence when engaged in a disaster response, as well as the working definitions of a chaplain,

counselor, and volunteer.

Learning Objectives

1. Participants will develop a deeper understanding of key terms in crisis response.

2. Participants will learn how to provide a ministry of presence and how to best prepare for a disaster response.

3. Participants will understand the working definitions of a chaplain, counselor, and volunteer.

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I. Introduction

II. Concepts

A. Working Definitions

1. Chaplain

2. Counselor

3. Volunteer

B. History of Chaplaincy

1. In every war, the clergy, or chaplaincy, played roles of assistance to troops.

2. Chaplains have had many jobs throughout history; all have provided some form of

caregiving.

C. What is a Crisis?

1. An emotional, stressful event, or a dramatic change in a person’s life.

D. Real Ministry of Presence

1. You are there to represent God and remind the suffering of His presence.

2. You offer spiritual and religious support and guidance.

3. You set the standard of moral and ethical behavior, including honoring the dead.

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4. Rites, sacraments, and ordinances might be asked of you; your training and beliefs

should mandate your behavior here.

5. Family ministry

6. Institutional ministry

7. Professional support of your team

8. Pastoral care

9. Assessment

E. Getting Ready to Go

1. Be a leader AND a follower.

2. Get out of the way when issues are above your head.

3. Research everything that you can about a ministry of presence.

4. Make a detailed packing list.

F. Do’s and Don’ts for the Caregiver

1. Know your key leaders.

2. Identify yourself to victims.

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3. Learn how to provide ministry of presence.

4. Seek key information from victims.

5. Write down essential facts.

6. Have empathy and show compassion.

7. Don’t give false hope.

8. Provide encouragement in a tactful way.

9. Help victims to the next step.

10. Practice triage.

11. Take time at the end of your day to relax and share your own story with someone.

12. Check in and out with your command center.

13. Never go alone.

14. Don’t leave without proper equipment.

15. Don’t break rules.

16. Don’t go beyond your training.

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III. Conclusion

A. Summary

A great way for any Christian to provide for those in crisis is by conducting a ministry of

presence. Being present and listening to the stories of trauma victims is invaluable in

crisis. Conducting yourself as a representative of God’s love and hope is difficult, but

highly rewarding.

B. Further Consideration

1. Why is it so important to be prepared before entering crisis situations?

2. What should your reaction be when you are approached by victims who want to tell

their story?

3. What is the importance of personal safety in a crisis situation?

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Final Examination:

Crisis and Faith 2.0: 101-103

This is an open book test. Feel free to look back through the work text

to find answers to the questions below. Use a pencil or pen with blue or black ink.

Fill in the appropriate circle for each answer to the question.

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CIF 101: A Theology of Suffering and the Crisis of Faith

Ron Hawkins, Ed.D., D.Min.

1. Job experienced a crisis of faith.

a. True b. False

2. All of the following are true about biblical suffering except:

a. Suffering is a direct result of our actions b. Suffering can be a form of discipline c. Suffering can be used to break us free from worldly obsession d. Suffering can be directly related to the victim’s family of origin.

3. Your suffering can be part of a greater plan God has to lead others to salvation.

a. True b. False

4. The time immediately after a trauma is a good time for a theological lesson about the

biblical reasons for suffering.

a. True b. False

5. A good way to express our theology of suffering is which of the following:

a. Being the presence of God’s grace and love b. Being a source of affirmation c. Connect victims with others who have endured similar situations d. All of the above

6. Sticking with the victims of trauma and being a presence of God’s grace and love are the

most important things to remember.

a. True b. False

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7. The Comfort Chain is:

a. An international organization that provides food and other necessities to victims of tragedy

b. A special chain that can be purchased to use as a symbolic tool in crisis response c. God’s plan to create suffering in us for the purpose of developing our ability to

comfort others who face the same type of suffering. d. None of the above

8. The issue of suffering is simple and widely understood.

a. True b. False

9. God in His faithfulness is more committed to:

a. Insuring the happiness of His people b. The security of His followers c. Saving people d. Both A and B

10. How both parties feel about suffering will affect the progress they make together.

a. True b. False

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CIF 102: Collateral Damage: Firestorms of Faith

Ken Nichols, Psy.D.

11. A life crisis almost always precedes a _______________.

a. Birthday b. Headache c. Faith crisis d. Buying a motorcycle

12. More important than a circumstance of life is our response to it.

a. True b. False

13. The Bible teaches much more on how to ____________ a crisis than on how to

___________ it.

a. Create, destroy b. Respond to, prevent c. Like, dislike d. Prevent, respond

14. Making a desperate call to God and getting no response is like a:

a. Faith crisis b. Life crisis c. Both of the above d. None of the above

15. We experience the greatest risk of a faith crisis while we are:

a. “Beginning a crisis” b. “Coming out of a crisis” c. “In the waiting room” d. None of the above

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16. Principle #3 is:

a. Perspective b. Patience c. Perseverance d. Pleasing

17. A crisis responder should push victims to be okay.

a. True b. False

18. A biblical perspective of a life tragedy in no way insulates us from the reality of the loss

or the depth of pain.

a. True b. False

19. Biblical faith is:

a. Confident expectation b. Wishful thinking c. For children d. None of the above

20. God promises to be with us in trials.

a. True b. False

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CIF 103: Ambassadors of Faith and the Ministry of Presence

Charlie Davidson, D.Min.

21. The role of a chaplain, throughout history, has been that of a caregiver.

a. True b. False

22. A ministry of presence is only about you as an individual, not your representation of

God.

a. True b. False

23. A ministry of presence can include but is not limited to which of the following:

a. Pastoral care b. Assessment c. Family d. All of the above

24. All of the following are considered “Do’s” for a caregiver, except:

a. Knowing key leaders b. Go beyond your training if needed c. Seek key information from victims d. Write down essential facts

25. Before leaving for a deployment, you should research any aspect of the crisis that you

can.

a. True b. False

26. There is no necessity for a leader in a response team.

a. True b. False

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27. All of the following are considered a “Don’t” for a caregiver, except:

a. Let victims know your name b. Break rules c. Go beyond your training d. Leave without proper equipment

28. In getting ready to go, a responder must:

a. Be a leader b. Be a follower c. Make a detailed packing list d. All of the above

29. Triage is the practice of addressing victims on a first-come first-serve basis.

a. True b. False

30. Be sure to discuss your day with a member of your team.

a. True b. False

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