1

CPMKL: 2010, Q1 GSTS Action Planning Cleanliness of Common Areas of Hotel

Key Priorities Root Causes Actions Action By Target

Completion

Date

Actual

Completi

on Date

Status Remarks

Public toilets repair and maintenance

(Public toilets at Lobby, Planters Inn, Lower Lobby, Mezzanine & Windows on KL)

Cleanliness of public toilet

No expertise and follow ups (no monitoring and working without deadline) to ensure defects being rectified.

Cleanliness of public toilets during meetings and functions is slacking due to poor planning to man the toilets resulting complaints.

Set up minimum stock of spare parts (with long lead time to obtain) and to maintain proper inventory. Stock keeping to be carried out by engineering clerk and supervised by Chief / Assistant Engineer

To highlight any challenges in daily operation meeting and weekly quality meeting.

To plan manning based on BEO and to have staff on standby during every break (tea break, lunch & evening tea break).

Cleanliness of public toilets will be constantly checked by PA Senior Supervisor and Executive Housekeeper

Anselm

Prakash

30th June

Immediate

2

CPMKL: 2010, Q1 GSTS Action Planning Cleanliness of Common Areas of Hotel

Key Priorities Root Causes Actions Action By Target

Completion

Date

Actual

Completi

on Date

Status Remarks

Cleanliness of public toilet

Present dustbins are ash bins and not suitable for public toilets causing littering in the toilet

To change present ash bin as they are not suitable to throw paper towels and other debris. To source for bin that come with top opening.

Prakash 30th June

3

CPMKL: 2010, Q1 GSTS Action Planning Cleanliness of Common Areas of Hotel

Key Priorities Root Causes Actions Action By Target

Completion

Date

Actual

Completi

on Date

Status Remarks

Cleanliness of guest lifts

Guest floor corridor carpet

Unpleasant smell resulted from busy operations hours (morning & evening) and during group check in

Poor supervision on monitoring guest floor corridor (level 6-28) carpet

To source and install proper air freshener dispenser in all guest lifts in order to eliminate bad smell.

To train supervisors on minimum standard based on SOP. Executive / Assistant Housekeeper to audit cleanliness daily.

Prakash

Prakash

Winnie

15th June

Immediate

4

CPMKL: 2010, Q1 GSTS Action Planning Cleanliness of Common Areas of Hotel

Key PrioritiesP Root Causes Actions Action By Target

Completio

n Date

Actual

Completi

on Date

Status Remarks

Appearance of hotel external compound

Lack of supervision on external landscape contractors

Periodic thorough cleaning cycle too long (6 months) resulting fungus and mildew build up along the driveway from entrance to lower lobby and main lobby including dirty driveway walls and edges.

To work with AML (landscape contractor) to clear dry plants and over grown trees at main entrance. To clean up the bushy area close to entrance car park. AML to cover gaps along the driveway planter by adding in more colorful plants. Weekly trimming of plants and daily clearing of dry leafs.

To review the current schedule of half yearly project cleaning to quarterly due to our tropical climate. Iincrease 2 man power to carry out this project as it will take approximately 10 days to complete the hotel compound.

Prakash/Mus

Mus

30th June

25th June