Count on Sedgwick in Asia

Count on Sedgwick in Asia

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Global reach with local expertise

Sedgwick is a leading global claims management company. We offer a unique blend of expertise, innovation and technical ability across a variety of disciplines.

A claim is the insurance policy in action and when the unexpected happens, you need a strong and reliable business partner to deliver on that action.

At Sedgwick, we work closely with you, building a solid understanding of the complexities of each loss and delivering great customer experience, from the first site visit until the completion of the claim.

This excellent service is made possible by experience, training and commitment – we always have the right people, in the right place, at the right time.

At Sedgwick, we are available to guide you and your clients through the claims process as quickly and efficiently as possible.

Our operations in Asia We have serviced the Asia market for many years and continue to rapidly expand throughout the region.

Our network across Asia consists of:

• 9 countries

• 22 office locations

• 700+ colleagues

Our geographical spread means that our experts are based near you, ensuring that we understand your business and culture.

We undertake assignments across Asia from our offices in:

Our approach Working togetherWe collaborate with you to ensure the best outcomes are always achieved.

CommunicationWhatever the circumstances of the loss, regular, open and honest contact is vital throughout the claims process.

ResponsivenessOur local presence means we’ll rapidly respond to any loss situation.

Proactive loss managementOur proactive and collaborative approach considers all parties involved with one common goal.

700+ colleagues

9 countries

22 offices

• Singapore

• Hong Kong

• Malaysia

• Indonesia

• Thailand

• Taiwan

• China

• Japan

• Korea

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Loss Adjusting and Major & Complex LossFrom domestic household claims and SMEs through to experts in highly specialised areas; and with experience in catastrophic losses, we ensure the right resources are available in the right place, at the right time, to efficiently manage your claims.

Our on the ground network covers most of Asia and our owned offices mean we can deal with your needs from a local and global regulatory standpoint.

We work with insurers, reinsurers, brokers, Lloyd’s syndicates, corporate clients and government bodies and our key services include:

Major and Complex loss

Adjusting a major loss demands technical excellence, and the right resource on the ground.

Sector experts – our expertise comes from constant exposure to very specific circumstances. What most insureds see very occasionally, our MCL experts deal with on a day to day basis.

Strategic locations – we have experts strategically located around the world ready to respond to your needs.

Proactive action – the knowledge our teams have means they can take swift and effective action to mitigate loss, settle claims and get businesses back on track quickly.

Catastrophe losses

Regardless of the size, scope or location our catastrophe specialists mobilise quickly to assess and manage disaster-related claims. Our catastrophe response team will work to accurately determine coverage, and provide appropriate, insightful reporting and analysis throughout the life of the claim. We have specialists in virtually every industry sector and, for some, dedicated specialist industry practice groups.

Third party administration (TPA)With over 900 people focused on our TPA solutions outside the US, we offer a coordinated, account-managed approach with both centralised management information and a stewardship model. We can tailor solutions across all lines of business including property, casualty, motor and specialty lines. We also provide a global technology platform with flexible ways to notify a claim, ease of access to real time claims data and meaningful data intelligence. Our clients select the service they need from a range of options we can provide:

What we do

We have specialists in every sector offering claims management solutions.

• Onboarding

• First notice of loss

• Triage

• Fraud screening

• Investigation and resolution

• Treasury management

• Management information

• Data analytics

ConsultancyWe have a number of specialist divisions working on all parts of the risk life cycle.

Forensic Accountancy Services (FAS)

Our forensic accounting, investigation and business income experts provide astute, independent financial analysis to insurers, reinsurers and captive insurance companies to ensure claims are accurately quantified and resolved. We analyse the difficult financial components of insurance claims, uncovering the evidence to measure the full financial impact of any business interruption loss.

JAPAN

TAIWAN

VIETNAM

PHILLIPINES

GUAM

INDONESIA

MALAYSIA

SINGAPORE

CHINA

INDIA

PAKISTAN

KOREA

THAILAND

PAPUA NEW GUINEA

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Our coverage

Sedgwick offices

Affiliate offices

Coverage available

Regional TeamJames Ong Chief Executive Officer - Asia +65 8126 9698 [email protected]

Ben Chin Chief Operating Officer - Asia +65 9781 3318 [email protected]

Stephen Hope Executive Director, Head of MCL Global +65 9179 8189 [email protected]

Nicki Dunn Head of TPA and Clients Services - Asia +65 9834 0019 [email protected]

Linda Sim Director, Forensic Advisory Services - Asia +65 9728 8880 [email protected]

Lynn Pua Colleague Resources Director - Asia +65 9654 4173 [email protected]

Cherie Ng Finance Director - Asia +65 9368 8015 [email protected]

Margaret Lim Marketing Manager - SE Asia +65 9690 9189 [email protected]

Jean Lim Financial Planning & Analysis Manager - Asia +65 8660 6279 [email protected]

Country and City Managers John Law Technical Director/Head of BD - Greater China +86 138 0188 9068 [email protected]

William Huang General Manager - China +86 138 1668 8658 [email protected]

Takeshi Nagao Managing Director - Japan +81 90 3200 1616 [email protected]

Steve Chung Managing Director - Korea +82 10 2555 1690 [email protected]

Paul Hough Chief Executive Officer - Singapore +65 9637 7561 [email protected]

Aldrin Wong Chief Executive Officer - Malaysia +60 1 2289 0193 [email protected]

Soo Kwong Weng Deputy Chief Executive Officer - Malaysia +60 1 7300 1028 [email protected]

Reuben Francis Deputy Chief Executive Officer - Malaysia +60 1 7738 9147 [email protected]

Jakkrit Khaosaard Chief Executive Officer - Thailand +66 8 1319 9487 [email protected]

Andri Dirgantara President Director - Indonesia +62 812 102 1637 [email protected]

Alexander Tang Managing Director - Hong Kong +852 9013 2257 [email protected]

Huoo-Lian Liou General Manager - Taiwan +886 9 1934 1180 [email protected]

David Chin Technical Director - Taiwan +886 9 1934 1100 [email protected]

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Property

Property losses primarily form the core business of

Sedgwick. We specialise in large/complex losses, large domestic and international commercial risks, middle market commercial property losses, and real estate, residential and catastrophic losses. From traditional fire, storm and theft losses we provide loss adjusting services, and our experts are trained in handling business interruption.

Liability

Our dedicated team of experienced adjusters handle a

wide range of liability claims. Our services range from providing an investigation of the circumstances and securing witness statements to full adjustments, including quantum assessments, settlement negotiations and dedicated technical and legal assistance in subrogation and recovery.

Our senior liability specialists also handle casualty and professional indemnity claims for both local insurers and international reinsurance markets.

Marine

Our dedicated marine surveyors offer expertise on most aspects

of cargo and nautical surveys, which includes loss prevention measures, the supervision and control of cargo, on/off hire surveys and draft surveys. Our qualified adjusters also offer expertise in dealing with a variety of claims including carriers’ liability, warehouse keepers’ liability and stock throughput losses.

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Core Expertise

Mining

We have expertise in handling all types of mining related

claims, both first party property or third-party liability, soft rock and hard rock, underground and open-pit, as well as surface processing facilities and waste and tailings systems – from fire, machinery breakdown and natural catastrophe perils.

We understand that high profile mining claims bring inherent risks of adverse publicity and damage to reputation. We help to restrict the time and cost of dealing with these issues.

The early identification of issues of fact, coverage and procedure is paramount to make sure of the correct tactical development of the claim from notification to conclusion. In this way we can control costs and make sure all parties to the loss are informed of developments.

Power and utilities

We have recognised power and utilities specialists, including

engineers of all types. We regularly handle large losses involving combined-cycle, gas, steam, and nuclear; as well as telecoms companies, water, waste-water and similar utilities.

Construction and engineering

We are recognised for our expertise in buildings, civil engineering and mechanical and electrical engineering projects. This allows us to provide a high level of technical competence in contractors all risks, engineering all risks, delay in start-up (DSU) and completed civil works claims, as well as construction liability and stand-alone machinery breakdown claims.

Cyber and technology

In a changing and increasingly exposed industry, cyber

claims require an adapted and modular solution. We offer services to clients, brokers and insurance companies including risk verification, cyber security monitoring and management, loss adjusting and forensic IT, and incident remediation.

Energy and Renewable Energy

We’re one of the leading adjusters in this field and our experts have

extensive experience in handling major losses at pipelines, oil refineries and a variety of upstream and downstream process facilities. We are also skilled in working on renewable energy claims including hydro, wind and solar.

Fine art and specie

Jewellers’ block, specie and fine art losses often involve

examination of evidence in the absence of any tangible damage. This requires the experience of knowing what questions to ask, what documentation to request and the right instincts to ‘follow the trail’. We use the experience of loss adjusters with in-depth industry experience to offer a comprehensive claims management solution. We work closely with insurers, reinsurers, brokers and cedants around the world, drawing on our network of professional staff. We are also able to utilise the expertise of a network of independent specialist restorers, valuers and forensic investigators.

Food and beverage

Our team of food loss specialists have extensive experience in

areas such as agriculture; horticulture; aquaculture; accounting; law; engineering; packaging; marine/transit; food technology, operations and marketing, allowing them to efficiently handle all food and beverage

related losses

Manufacturing

We are highly specialised in responding, nationally and internationally, to the different liability and property claims for this sector. We understand the needs of the clients as well as the operational and regulatory framework of this type of business.

Specialist Sectors

9© 2020 Sedgwick International

Our Asia Region Offices

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China

Property • Environmental

• Repair, restoration and mitigation

• CAT response

• Machinery breakdown

• Property damage and business interruption

• Industrial risks

• Recovery actions

• Renewable energy

Liability • General liability

• Product liability & recall

• Property liability

Construction • Construction & engineering

Marine • Inland marine

• Cargo

• Carrier liability

• Marine liability

• Ocean cargo, motor truck cargo, inland marine

Third party administration • Property

• Casualty

• Liability

For more information contact John Law/William Huang [email protected] [email protected]

1110

Indonesia


• CAT response











• Cargo


• Loss control


• Ocean cargo

• Project cargo

• Risk control


• Casualty

• Liability

Our specialist areas in Indonesia include: • Power

• Business interruption

• Environmental and agriculture

• Fine arts & jewellers block and security investigation

• Food industry

• Mining

• Oil and gas

• Professional indemnity

• Technology

For more information contact Andri Dirgantara / David Ashe [email protected] [email protected]

Singapore

Property • Property damage & business interruption

• CAT response



• Fidelity Guarantee

• Theft

• Environmental

• Film/Video




• Bailees/Warehousemen/Stevedore

• Completed Works

Forensic accounting and advisory • Business interruption

• CAT response

• Stock losses

• Product recall and liability

• Fraud and fidelity

• Marine stock throughput

• Litigation support and subrogation

• Cyber

• Contingency claims


• Performance bond

• Dilapidation/Pre-condition survey

Marine • Cargo


• Inland marine

• Marine stock throughput


• Project cargo

• Pre-shipment/Condition Survey

• Warehouse risks survey


• Casualty

• Liability

• WICA

• Accident and health

• Medical

• Travel

• Secondment solutions

• Customer contact centre

WICA • Accident investigation

Motor • Motor claims liability

• Investigation

Our specialist areas in Singapore include: • Business interruption

• Cyber & Technology


• Financial lines

• Fine art, private clients, jewellers block and security investigations

• Food industry

• Hospitality

• Mining


• Power, Oil and gas

• Subrogation and recoveries

• Special risks: bankers blanket bond, cash in transit, E&O

For more information contact Paul Hough [email protected]

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Thailand


• CAT response

• Forensic accounting and advisory









• Fidelity guarantee

• Medical malfunction



• Cargo


• Hull and machinery



• Project cargo


• Casualty

• Liability

Our specialist areas in Thailand include: • Hospitality

• Power


• Agro alimentary, pharmaceutical and environmental risks

• Financial lines


• Food Industry

• Oil and gas


• Risk prevention and audits


For more information contact Jakkrit [email protected]

Japan

Property • CAT response





• Product Liability

Construction • Building consulting

• Construction & engineering


• Casualty

• Liability

Our specialist areas in Japan include: • Power

For more information contact Takeshi Nagao [email protected]

1514

Korea


• Repair, restoration and mitigation

• CAT response

• Forensic accounting and advisory

• Forensic engineering, environmental and fire









Construction • Building consulting

• Construction & engineering



• Hull and machinery

• Loss control



• Project cargo

• Risk control


• Casualty

• Liability


Our specialist areas in Korea include: • Power



• Cyber

• Drought


• Financial lines


• Food industry

• Mining


• Technology

For more information contact Steve (Sang-Jong) [email protected]

Malaysia

Property • CAT response









• Dilapidation Survey


• Cargo



• Project cargo

Motor • Motor claims – regular, motor liability

and Green Card/4th Directive


• Casualty

• Liability


Our specialist areas in Malaysia include: • Power


• Cyber

• Financial line

• Fine art, jewellers block and security investigations

• Oil and gas



For more information contact Aldrin Wong / Soo Kwong Weng / Reuben [email protected] [email protected] [email protected]

Global solutions.Local expertise.

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Count on Sedgwick in Asia