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K:\Administration\Admin COOLY\Induction\Coolangatta induction booklet\COOL 2014 SR Student Induction Handbook 140130.docx Gold Coast Campuses at Broadbeach & Coolangatta - Ph (07) 5526 6222 | Brisbane Campuses at Carina & South Bank - Ph (07) 3398 4488 Email: [email protected] | Xamerg Pty Ltd | ABN 12 095 436 034 | CRICOS No 02480G | RTO 30895 COOLANGATTA CAMPUS STUDENT INDUCTION HANDBOOK Please read all sections of this Handbook NAME: .............................................................. Some sections of this book are reproduced from commercially produced material, under licence arrangement, and some is original Eagle Academy material. All is subject to copyright © laws and regulations, and may not be reproduced without authors’ written permission.

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Page 1: COOLANGATTA CAMPUS STUDENT INDUCTION HANDBOOK...K:\Administration\Admin COOLY\Induction\Coolangatta induction booklet\COOL 2014 SR Student Induction Handbook 140130.docx Attendance

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Gold Coast Campuses at Broadbeach & Coolangatta - Ph (07) 5526 6222 | Brisbane Campuses at Carina & South Bank - Ph (07) 3398 4488

Email: [email protected] | Xamerg Pty Ltd | ABN 12 095 436 034 | CRICOS No 02480G | RTO 30895

COOLANGATTA CAMPUS

STUDENT INDUCTION HANDBOOK

Please read all sections of this Handbook

NAME: ..............................................................

Some sections of this book are reproduced from commercially produced material, under licence arrangement, and some is original Eagle Academy material. All is subject to copyright © laws and regulations, and may not be reproduced without authors’ written permission.

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CONTACT DETAILS

POSITION NAME CONTACT NUMBER EMAIL

Director Greg KNITTER (07) 5526 6222 [email protected] COOLANGATTA Manager Jeromie NEWNHAM (07) 5526 6222 [email protected] BROADBEACH Manager

Jai NEWNHAM

(07) 5526 6222

[email protected]

COOLANGATTA CAMPUS INFORMATION The Eagle Academy, COOLANGATTA is located at:

First Level, 70 Griffith Street Coolangatta.

The facilities available include:

Fully equipped teaching rooms

Student Computers

Wi-fi hotspot

Gymnasium (Pin and Free weights and Cardio Equipment)

Kitchenette (Fridge and microwave for student use)

Bus stop (right in front of campus)

Website: www.eagleacademy.com.au

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Things to Remember!

What to bring:

ID Card / Gym Membership Card

Pens

Gym Shoes & Comfortable Clothes

Towel

Water bottle

You will not be allowed in the gym without gym shoes or towel.

Be at your campus on time: Tuition starts 8.30am, as do excursions and practice sessions. Lectures commence

9.30am. Afternoon Tuition starts at 3.30pm and finishes at 5pm.

Students turning up to classes late will NOT be tolerated! If you are more than 15 minutes late for a class you will be

locked out and miss the class all together.

Sign in: Students are requested to sign in at beginning of everyday at the Sign-In Desk within the class room.

Check the Daily Timetable for your class times and explanation – They will change every week

Collect your Clip Folder at the start of the day and return it back to trainers at the end of day.

Check your emails regularly You will be sent emails regularly so please make an effort to check them at least once a week. Please also make sure that if you change your email address that you let us know so you don’t miss important information. We may email you regarding:

Progress – Unsatisfactory or Satisfactory

Fees – Upcoming or Overdue

Missed Classes – Your progress may be suffering

VISA changes – You may have changed your VISA or it may have been refused.

Newsletters – Keeping you up to date on what’s happening

Class changes – Any changes to class times or days

Upcoming events – Sausage Sizzles, Sports Days, etc. Student Kitchenette Please be aware that any food stored in the student fridge is left at your own risk.

Rules:

Food left in the Fridge past 3pm on Fridays will be thrown out.

Clean up after yourself, if it is left a mess continuously the student area will be removed.

Cover your food when heating it in the Microwave.

STRICTLY NO FOIL, CLING WRAP OR ALUMINUIM ALLOWED IN THE MICROWAVE!

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Induction for ALL New Students: 10.30 AM MONDAY ONLY. Induction is compulsory for all students. You will not receive a student concession card or gym membership card unless you come to induction. Formal Assessment Day: Student Formal Assessment Day’s (Test Day) are held on the FINAL Main Lecture Day of your last week of study. If you want to know what your Formal Assessment Date/s are please see your Induction Form or ask a staff member.

Gym Induction (Sport & Recreation Students) All trainers are available to conduct a complete Gym Induction with all new and existing students on any day of the week between the hours of 3pm – 5pm.

Your choice of Gym Induction Sessions are as follows:

1. General Gym Induction This session is a 10 -15mins general walk through of the gym, explanation of the rules and instructions

for the most commonly used machines and weights.

2. In depth Gym Induction This session is a more in depth personal walk through of the gym. The trainer will

provide a detailed explanation about the equipment, safety instructions of how to use the equipment. The Trainer will demonstrate how to use the various pieces of equipment and you will need gym clothing and a towel in order to practice using the weight machines and cardio equipment and to also perform various exercises.

This induction can also include a basic fitness appraisal where you can be weighed, have your measurements taken and have the Trainer design a fitness program. This is optional.

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Sport and Recreation Excursions Excursions are now included as a part of our Sport and Recreation courses and are also available to students studying

other courses ( a small cost to cover expenses may be required for non S&R students)

BUSHWALKING Students will visit the Venman Bushland National Park, which is 40 km south of Brisbane city. Venman Bushland has two sign-posted tracks to explore which are considered Class 3 (Gentle Slope) and winds through bushland for 2.5km. While we are there, we also visit the Daisy Hill Koala Centre which features a large outdoor koala enclosure and many interactive displays. SURFING (Gold Coast Only*) Broadbeach Surf School teach students the skills and safety techniques of surfing. KAYAKING Cabbage Tree Creek, also located at Frank Doyle Park and Currumbin Creek are also popular destinations for kayaking. Students have the option to kayak in a double or single kayak through the creek. FISHING Students will visit Frank Doyle Park which is located in the suburb of Shorncliffe, Brisbane or Currumbin Creek on the Gold Coast. The small jetty is a popular destination for fishing especially on the change of the tides. Students are provided with all the necessary fishing equipment. STAND UP PADDLE BOADRING (Gold Coast Only*) Students can go stand up paddle boarding at Currumbin Creek on the Gold Coast. It’s a fun water activity that helps improve balance and co-ordination. All students are shown how to paddle board before entering the water. ROCK CLIMBING At Kindilan Outdoor Education Centre in Redland Bay, students will have the opportunity to complete two rock climbing routes on a 12m abseil tower, with for different levels of challenge. This activity is a great physical challenge for participants to step outside of their comfort zone and set a goal for themselves. ABSEILING Abeiling is also completed at Kindilan! Students are taught to abseil on 6m, 12m and 18m platforms. Abseiler’s are controlled by a safety rope. Abseiling pushes participants to step outside of their comfort zone and is a rewarding experience. LOW ROPES Cables, logs and ropes run throughout the trees at Kindilan for participants to challenge themselves in different ways, approximately 40cm off the ground. This activity requires build-up of trust through trust exercises, as participants are not wearing harnesses and keep each other safe through 'spotting'. Visit our Facebook Page to see students enjoying themselves at multiple excursions!

*If an activity is not available from your campus please speak to administration to find out how you can attend. Students

studying courses other than Sport and Recreation may attend excursions for a set excursion fee.

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Activity Book (Blue) and Observation Book (Purple) The blue and purple books are the books you complete each day in

classes.

You must leave your Blue and Purple Books in your folder at all times.

Complete EVERY question in each unit.

These books must be handed in for marking before your test day.

Distance Education (Pink Book) & Online Learning

Centre information

The pink book is your Distance Education Book (homework).

Please take this book home with you.

After attending your Induction, you will receive a personal email with Login details & information on how to access & download the required PDF files. (Via our Eagle Academy Online Learning Centre)

It is your responsibility to take care of this book and complete it.

You should complete 5 hours of Distance Education each week.

Before you hand this book in make sure you have completed every question in the book.

These books must be handed in for marking before your test day. If they are not handed in before your test day you will

be charged $20 for late marking and may have to attend an extra assessment session.

Duration of Courses

Depending on which course you have undertaken, the length of course will vary.

Certificate I in S&R - 10 weeks (6 weeks holidays) Final assessment day on the Final Main Lecture of the 10th week of tuition Certificate II in S&R - 20 weeks (8 weeks holidays) Final assessment day on the Final Main Lecture of the 20th week of tuition Certificate III in S&R - 40 weeks (12 weeks holidays) First study period assessment day on Main Lecture Day of the 20th week of tuition Final assessment day on the Final Main Lecture Day of the 40th week of tuition

Pre/Cert I/Cert II/Cert III S&W English- 20 weeks (8 weeks holidays) Final assessment day on the Final Main Lecture of the 20th week of tuition

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Attendance and Progress All students are required to attend school at least 20hrs a week.

15 hours: Class/lecture contact time (Blue & Purple Book) 5 hours: Distance Education/Work at home (Pink Book)

We do not monitor attendance at The Eagle Academy, however if you don’t attend regularly, your progress will suffer, and we carefully monitor progress and report any unsatisfactory progress. You can attend other days to have supervised practice, tuition, or sit in on extra lectures. If you fail to attend classes you miss observations and activities. To do them at the end of your course will cost you! See your Handbook for all Fees. Missed Test Day: $100 Observation: $20 Activity: $20

Late submission of Blue, Pink or Purple book: $20

Progress To show competency in EVERY unit, you need to: Pass knowledge tests, Participate in class activities, and complete the Blue Book (in class) and Pink Book (at home), Show skills to your trainer in class as required for each unit (you can see these skills inside the back cover). You will only be signed off if the trainer has seen these skills.

Certificate I Sport & Rec

o After 10 weeks tuition you must have passed 5 out of 8 units

Certificate II Sport & Rec o At the end of your Final Study Period (After 20 week’s tuition)

you must have passed 6 out of 11 units.

Certificate III Sport & Rec o At the end of your 1st Study Period (After 20 week’s tuition) you must have passed 3 out of 6 units. o At the end of your 2nd Study Period (After 40 week’s tuition) you must have passed 4 out of 8 units.

Preliminary English/Certificate I/Certificate II/ Certificate III S&W English o At the end of your Final Study Period (After 20 week’s tuition) you must have passed 4 out of 7 units.

If you would like to know your progress results at any time during the course you are more than welcome to find out the Administration Staff or Head Trainer.

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Your Test Dates Find your test dates on your induction form and record your test dates below. My First Test Day: ______/______/______ (All Certificates)

My Second Test Day: ______/______/______ (Cert III S&R only)

Your Formal Assessment Day (Test Day) Before your test day you need to hand in your Blue, Purple & Pink Books to be marked. On your Test Day-After your Final Main Lecture (based on 1st or 2nd Study period) for your Testing week, you will be

required to sit Test during TUTORIAL HOURS from 3:00pm till 4:30pm.

NO PINK OR BLUE BOOKS WILL BE MARKED ON TEST DAYS

If you hand your books in on your test day you may have to attend a second assessment session as well as pay $20 for late marking.

Test Rules

No Mobile Phones No Talking or Cheating – Talking will be

dealt with as cheating, if you are caught talking to another student both of your tests will be ripped up and you will have to complete them again.

If you fail your test you are able to do it again for free! Be Patient – Marking tests, activities and observations takes time. If you

give staff a hard time about having to wait around the process will only take longer.

Naughty Students – The campus manager can tell you to leave if you are caught doing any of the above. If you are told to leave on a test day you will have to come back on the next Monday to complete your tests, observations and activities.

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Benefits of studying your course

The table below includes the sports training package outcome of each course, the possible occupational outcomes of gaining your full qualification and other values you may gain from studying our

courses. Gaining a full qualification may help you prove you are a genuine student.

Course & Quoted SIS10 Sports Training Package Outcome.

Occupational Outcomes (In Australia or abroad as many of our qualifications are recognised internationally)

Other Values of course

Certificate I in Sport & Recreation This qualification provides the skills and knowledge for an individual wishing to enter the sport and recreation industry in a generalist capacity. Likely functions for someone with this will qualification can include working in grounds and maintenance, a retail outlet, café or office located in fitness centres, outdoor sporting grounds or complexes or aquatic centres.

General Sports or Fitness Assistant

Improved Fitness transferring to improved performance in any occupation, and better quality of life.

Retail or Grounds Assistant Understanding of Health & Fitness

Administration Assistant in Sports or Fitness setting

Understanding of Australian Sports and culture for those wanting to migrate.

Certificate II in Sport & Recreation This qualification provides the skills and knowledge for an individual wishing to work in the sport and recreation industry in a generalist capacity. Likely functions for someone with this qualification can include providing support in the provision of sport and recreation programs, grounds and facilities maintenance, routine housekeeping, retail and customer service assistance, administrative assistance or bar and café service in locations such as fitness centre, outdoor sporting grounds or complexes or aquatic centres.

General Sports or Fitness Assistant

Improved Fitness transferring to improved performance in any occupation, and better quality of life.

Retail or Grounds Assistant Understanding of Health & Fitness

Administration Assistant in Sports or Fitness setting

Understanding of Australian Sports and culture for those wanting to migrate.

Certificate III in Sport & Recreation This qualification provides the skills and knowledge for an individual wishing to work in the sport and recreation industry in areas such as maintaining grounds and playing surfaces, providing customer service, housekeeping and or administrative assistance. This qualification also provides for multi skilled roles which combine a range of activities required to support the operation of facilities such as fitness centres, outdoor sporting grounds or complexes, aquatic centres and community recreation centres

Recreation Assistant Better understanding of Australian sporting culture and administration skills, which are highly transferable.

Administration Assistant, or General Sports Assistant.

Improved Fitness transferring to improved performance in any occupation, and better quality of life.

Fitness Assistant Understanding of Health & Fitness

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Benefits of studying your course

Course & Quoted VET Accredited Course Outcome.

Occupational Outcomes (In Australia or abroad as many of our qualifications are recognised internationally)

Other Values of course

Course in Preliminary Spoken and Written English The Preliminary level course is a 28 week course to help develop a beginning English level for people wanting to migrate to Australia, work in Australia, or generally develop English skills from a practical point perspective.

The Certificates in Spoken and Written English are Certificates that

give competency in the English language enabling the

participants to access the Community organisations, gain

confidence in conversation and give help to find necessary information in society and in different situations as well as gaining English qualifications that can help in gaining entry into

University through QTAC.

Students learn decoding and writing words and simple sentences, learning strategies to study in formal learning environments, recognising and writing the alphabet, recognising and writing simple numbers, understanding time and money, giving personal information, participating in simple conversational exchanges

Certificate I in Spoken and Written English Certificate I is a 28 week course to help improve everyday English for people wanting to migrate to Australia, work in Australia, or generally improve English skills from a practical point perspective.

Students learn giving personal information, learning strategies to study in formal learning environments, comprehending and participating in transactional and casual spoken exchanges, comprehending spoken and written information and instructions, comprehending and leaving telephone messages, comprehending, telling and composing personal recounts, comprehending and composing informal texts.

Certificate II in Spoken and Written English Certificate II is a 28 week course to help improve everyday English for people wanting to migrate to Australia, work in Australia, or generally improve English skills from a practical point perspective.

Students learn conversation skills as well as listening skills, telephone skills and letter writing skills and reading for information skills as well as preparation for work skills.

Certificate III in Spoken and Written English Certificate III is a 28 week course to help improve everyday English for people wanting to migrate to Australia, work in Australia, or generally improve English skills from a practical point perspective.

With the language and literacy skills learnt in this course you can improve your prospects to undertake further education and training or employment.

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Paying Fees

It is a condition of enrolment that students pay courses fees on time. Students are made aware of payment amounts and

dates during the enrolment procedure. If you are a student and do not have a copy of your “Payment Schedule” please

see the administration staff and they will give you one. If fees are paid late there will be a penalty fee of $50 added to

the amount owing every week it is late. Students’ enrolments will be cancelled for non-payment of fees if the fees have

not been paid within 20 working days of the due date. DIAC (immigration) will be notified and this may affect the

student’s current VISA and future VISA applications.

How to Pay

Students can either pay fees through their Agent, pay cash at the Academy offices or use internet

banking. The Academy Bank Account details are below.

You MUST send through a payment receipt as proof of your payment when you have made the

payment.

You MUST use a payment reference when making payments. Your payment reference is Your Campus ID The Coolangatta Campus ID is: 3 + Student ID Number eg. 977 (Not Course ID)., for example your Reference should look like this : 3977

You MUST send us a copy of your payment receipt as proof of payment!

THE EAGLE ACADEMY BANK ACCOUNT DETAILS

BANK: Westpac Banking Corporation

Branch Address: Pacific Fair Shopping Centre, Gold Coast

Account Name: The Eagle Academy

BSB No. 034637 Account No. 22 0567

SWIFTCODE: WPACAU2S

Extra Fees / Financial Penalties

Part of the conditions of enrolment is that students must accept that penalty fees apply for access to staff assistance and assessment items if a student failed to attend the original piece of assessment without good reason.

Enrolment, Cancellation and Overdue Fees $100 - to change CoE information after the CoE has been issued (unless it is our fault). $200 Holiday Adjustment Fee – for holiday requests outside of the assigned School Holiday periods. $100 Transfer Fee for changing campuses after starting study (Students must also

pay for a new Gym Membership). $200 - Cancellation fee $50 – Will be added to a student’s overdue fees each week they are overdue.

Materials 40c – Pen $10 – ID card replacement $20 – For a lost Activity Book (Blue), Distance Education Book (Pink) or Distance Education CD. $2 – To borrow a towel.

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$0.15 – Printing out a power point from a lecture. This is only available to students who were here for the entire lecture or have a Medical Certificate to show they could not be here for classes.

Assessment $100 – For conducting Final Assessment Day Tests when the student has missed their set Assessment Day and does

not have Medical Certificate for that date. $20 – For missed activity or missed observation (Assessment only, does not include tutoring) $20 – For late submission of Activity Book (Blue) or Distance Education Book (Pink) $50 per hour – Trainer “One on One” Tutoring

The cost of re-conducting assessments is significant, and rather than put up course costs for ALL students, including the majority who do the right thing, it was felt more appropriate to fund the cost of re-assessing in a user pays manner.

Rules

NO Smoking

NO Photos or Recording within the Centre

NO Eating in the Classrooms or in the Gym

Mobile Phones are to be turned off or on silent during classes/observations.

You MUST leave your folder and Blue Book (Student Activity Workbook) at school.

Remember you are requested to sign-in at the beginning of each day at the Sign-In desk

NEVER Graffiti. This includes; folders, books, tables, chairs, equipment etc.

If you are more than 15 minutes late, you will be locked out.

Do not copy or steal other students work!

If you want to use any Sport equipment, it must be signed out by a staff member.

Your gym membership is only valid for your tuition weeks not holidays.

PLAGIARISM

You cannot take another students folder or copy their work!

Any student who takes another student’s folder may be expelled and

reported to Immigration for misconduct.

Copying another student’s work is ‘plagiarism’ and it is considered ‘misconduct’ in any educational institution in Australia.

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Coolangatta Campus Rules & Policies

General Smoking, alcoholic beverages and pets are not allowed on the grounds of the Campus.

To provide a family atmosphere for all, abusive/profane language and excessive public displays of affection will not be allowed.

No Photography or Video is permitted without the Complex Managers permission.

Food must be consumed outside (no food is allowed in Classrooms / Gym / Fitness rooms)

Skate boards, Bikes or Scooters are not to be ridden in the Centre. Any scooters or skateboards can be left at Reception.

Sunscreen must be applied when outside exercising for a long period of time.

Computers & Wi-fi

1. Ask your trainer for the wi-fi password. It will change every month. You are welcome to use the wi-fi. 2. You are NOT to download large files via wi-fi or through our computers. This means photos, music, movies etc.

Students that are found downloading or using excessive amounts will be banned. 3. The computers on the machines can also be used by S&R students. 4. You must supply your own paper if you wish to print a large document

(5+ pages) 5. Students wanting to use the computers to do course work have the

priority. 6. Limit your time to one (1) hour if all the computers are being used.

Transport Information If you want to find the best way of getting from your house to the Academy via public transport go to this website “Translink Journey Planner: http://jp.translink.com.au/” and enter your address and ours, translink will then show you the easiest/quickest way of getting here!

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The Coolangatta and Campus Libraries

Please see below for a list of just some of the S&R Books and DVD’s we have available for hire from The Eagle Academy Coolangatta Campus. We will also show you how to join the Coolangatta Library, a 3 minute walk from our campus. We also have the Certificate I – III S&R Toolbox which is an invaluable aid to your course. Ask your trainer for access. There are a growing number of English Language Books being added to the list in 2014 for SWE students. Ask your trainer for suitable books and resources for your level. .

Name Name

Anatomy for Strength and fitness First Aid- Responding to Emergencies

Australian first aid Occupational First Aid

Australian practical first aid Nutrient Timing for Peak Performance

Beginning Coaching Physiology of Sports & Exercise

Better Coaching Encyclopaedia of Muscle and Strength

Fitness Therapy IELTS General Training module (Int. edition) 404

Live it up IELTS General Training module (Int. edition) 101

Sports Jokes Beginning Coaching Level 1 Coaching Principles

workbook.

The Ultimate Workout for Dummies (3pk Dvds) Pure Performance in Sport (Anti-doping DVD)

Fitness Sports Planner AFL Laws 2011

Norms for Fitness, performance & health Beep Test (DVD)

Surf for your Life – Grommets Edition Rocky 1-6 episodes (DVD)

Running The Power and Glory Pumping Iron

The Complete History of Surfing from Water to Snow A winning Diet for Sport

Punch Tested on Humans (Magazine Winter 2010) Team Monash- Ball Handling

The Spirit of the Digger Then & Now Team Monash- Attacking Skills

Beginning Coaching Workbook Team Monash- Training Games

Health and Physical Education – Level 5 Team Monash- Defending Skills

Health and Physical Education – Level 5 – Book 2 Biggest Loser Fat and Calorie Counter

Encyclopaedia of Muscle and Strength Stretching

Health & Physical Education QLD Book 2 The official Body Control Pilates Manual

Health & Physical Education for Secondary Schools The Anatomy of Stretching (2nd

edition)

Runner’s World best – Competitive running Stretching Anatomy

Precision Heart Rate Training Bigger Stronger Faster (DVD)

Anatomy for Strength and Fitness Training You are your own Gym

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Coolangatta Library

Level 1, Showcase on the Beach Corner of Dutton Street and Marine Parade Coolangatta QLD 4225

Phone: 07 5581 7240 Fax: 07 5581 7376 Email: [email protected]

Requirements for student library membership:

You are required to obtain a verification letter from The Eagle Academy stating, your course start and

end date, current address.

You will also need to bring ID (Passport/Drivers Licence/Student Card)

Coolangatta library will then issue you with temporary membership at no cost.

The temporary membership allows you to borrow a maximum of 3 items at any one time for the

period in which the student visa in valid. Membership expiries when visa expires.

How do I get there?

Coolangatta Branch Library is located in the Showcase on the Beach Shopping Centre, next to the City of Gold

Coast's Coolangatta Branch Office. There is ample free underground parking accessible from Warner Street.

Opening hours

Monday- Friday : 9am - 5pm

Saturday : 9am - 12 noon

Sunday : Closed

Services and facilities

wide selection of fiction and non-fiction books for adults, young people and children

children's section with books, CDs, DVDs, graphic novels and games

young people's section with books, CDs, DVDs, graphic novels and games

PCs with Internet access and Microsoft Office (bookings advisable)

large print and audio books

newspapers and magazines

language tapes, CDs and DVDs

community notice board

photocopying and printing

disabled access

disabled parking

self-serve loans units.

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Brisbane Campus - Ph (07) 3398 4488 | Coolangatta Campus - Ph (07) 5599 2771 | Broadbeach Campus - Ph (07) 5526 6222

Email: [email protected] | Xamerg Pty Ltd ABN 12 095 436 034 | CRICOS No 02480G | RTO 30895

To Coolangatta Public Library

Level 1, Showcase on the Beach

Corner of Dutton Street and Marine Parade

Coolangatta QLD 4225

STUDENT VERIFICATION LETTER

Student Name:____________________________ Date of Birth:______________________________

Students Current Address: ____________________________________________________________

Student Phone Number: ______________________________________________________________

Course(s) Studying :__________________________________________________________________

Course (s) Start Date:______________________ Course (s) End Date:_________________________

I verify that this student is enrolled with The Eagle Academy (RTO NO 30895, CRICOS No 02480G) as

outlined above.

As per our arrangement, please issue the student with Library membership for the duration of their study.

Jeromie Newnham, Manager, Coolangatta Campus.

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Emergency Services in Australia

National Emergency Services

The national telephone number for all emergency services in Australia including AMBULANCE,

FIRE, and POLICE is "000".

How 000 works

000 calls are answered by a Telstra Operator who will ask which service you require - Police, Fire

or Ambulance.

The operator will ask relevant questions, and arrange an appropriate response from the local Police, Ambulance or Fire

Service.

000 Calls from Mobile Phones

000 calls are free on all mobile phones. You may dial 000 or dial 112, the international standard emergency number.

Non Emergencies

If you require the assistance of these services for routine matters and non-emergency situations then you should call the

local number of the required service nearest you. These numbers and other 24-hour emergency numbers can be found in

the local White Pages telephone directory or you can search theonline.

Useful Internet addresses

Australian Federal Police - http://www.afp.gov.au/

Emergency Management Australia - http://www.ema.gov.au/

Queensland Police Service - http://www.police.qld.gov.au/

Ambulance Service - http://www.ambulance.qld.gov.au/

Fire & Rescue Authority - http://www.fire.qld.gov.au/

Department of Emergency Services - http://www.emergency.qld.gov.au/

Doctors in Coolangatta

Border Medical Clinic

Showcase Centre Dutton St - (07) 5536 439

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2014 Student Academic Calendar All Mondays are Induction/Commencement days.

The yellow shaded areas are School holidays.

2014

Mon Commencement Public Holidays Academy Holidays

January

February

March

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

1 2 3 4 5

1

1 2

5 1 2

6 7 8 9 10 11 12

2 3 4 5 6 7 8 9

6 3 4 5 6 7 8 9

13 14 15 16 17 18 19

3 10 11 12 13 14 15 16

7 10 11 12 13 14 15 16

20 21 22 23 24 25 26

4 17 18 19 20 21 22 23

8 17 18 19 20 21 22 23

1 27 28 29 30 31

5 24 25 26 27 28

9 24 25 26 27 28 29 30

10 31

April

May

June

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

10

1 2 3 4 5 6

2 1 2 3 4

6 1

7 8 9 10 11 12 13

3 5 6 7 8 9 10 11

7 2 3 4 5 6 7 8

14 15 16 17 18 19 20

4 12 13 14 15 16 17 18

8 9 10 11 12 13 14 15

1 21 22 23 24 25 26 27

5 19 20 21 22 23 24 25

9 16 17 18 19 20 21 22

2 28 29 30

6 26 27 28 29 30 31

10 23 24 25 26 27 28 29

30

July

August

September

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

1 2 3 4 5 6

3 1 2 3

8 1 2 3 4 5 6 7

7 8 9 10 11 12 13

4 4 5 6 7 8 9 10

9 8 9 10 11 12 13 14

1 14 15 16 17 18 19 20

5 11 12 13 14 15 16 17

10 15 16 17 18 19 20 21

2 21 22 23 24 25 26 27

6 18 19 20 21 22 23 24

22 23 24 25 26 27 28

3 28 29 30 31

7 25 26 27 28 29 30 31

29 30

October

November

December

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

1 2 3 4 5

4 1 2

9 1 2 3 4 5 6 7

1 6 7 8 9 10 11 12

5 3 4 5 6 7 8 9

10 8 9 10 11 12 13 14

2 13 14 15 16 17 18 19

6 10 11 12 13 14 15 16

15 16 17 18 19 20 21

3 20 21 22 23 24 25 26

7 17 18 19 20 21 22 23

22 23 24 25 26 27 28

4 27 28 29 30 31

8 24 25 26 27 28 29 30

29 30 31

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2015 Student Academic Calendar All Mondays are Induction/Commencement days.

The yellow shaded areas are School holidays.

2015

Mon Commencement

Public Holidays

Academy Holidays

January

February

March

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

1 2 3 4

1 1

5 1

5 6 7 8 9 10 11

2 2 3 4 5 6 7 8

6 2 3 4 5 6 7 8

12 13 14 15 16 17 18

3 9 10 11 12 13 14 15

7 9 10 11 12 13 14 15

19 20 21 22 23 24 25

4 16 17 18 19 20 21 22

8 16 17 18 19 20 21 22

1 26 27 28 29 30 31

5 23 24 25 26 27 28

9 23 24 25 26 27 28 29

10 30 31

April

May

June

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

10 1 2 3 4 5

2 1 2 3

7 1 2 3 4 5 6 7

6 7 8 9 10 11 12

3 4 5 6 7 8 9 10

8 8 9 10 11 12 13 14

13 14 15 16 17 18 19

4 11 12 13 14 15 16 17

9 15 16 17 18 19 20 21

1 20 21 22 23 24 25 26

5 18 19 20 21 22 23 24

10 22 23 24 25 26 27 28

2 27 28 29 30

6 25 26 27 28 29 30 31

29 30

July

August

September

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

1 2 3 4 5

3 1 2

8 1 2 3 4 5 6

6 7 8 9 10 11 12

4 3 4 5 6 7 8 9

9 7 8 9 10 11 12 13

1 13 14 15 16 17 18 19

5 10 11 12 13 14 15 16

10 14 15 16 17 18 19 20

2 20 21 22 23 24 25 26

6 17 18 19 20 21 22 23

21 22 23 24 25 26 27

3 27 28 29 30 31

7 24 25 26 27 28 29 30

28 29 30

8 31

October

November

December

Wk M T W T F S S

Wk M T W T F S S

Wk M T W T F S S

1 2 3 4

4 1

9 1 2 3 4 5 6

1 5 6 7 8 9 10 11

5 2 3 4 5 6 7 8

10 7 8 9 10 11 12 13

2 12 13 14 15 16 17 18

6 9 10 11 12 13 14 15

14 15 16 17 18 19 20

3 19 20 21 22 23 24 25

7 16 17 18 19 20 21 22

21 22 23 24 25 26 27

4 26 27 28 29 30 31

8 23 24 25 26 27 28 29

28 29 30 31

9 30

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Welfare & Support Services Students can access support by simply asking any staff member. If the staff member cannot assist, they will refer you to the Director or a Manager who will endeavour to assist you in finding the most appropriate service for you. ENGLISH LANGUAGE SUPPORT: Your course has Language entry requirements. You may be required to sit LLN assessment tests if you or the staff believes that you cannot cope with your course because of your English language ability. A meeting would then determine the best course of action. If your requirement is not as a result of a major shortfall in ability, you may be required to get English support (or you may choose it). If this is the case, we offer English Language support in tutorial sessions, or special sessions. Ask your trainer or the Campus Manager if you would like this assistance. ACADEMIC GUIDANCE: Should you require academic or career guidance, you may simply request this from any trainer, or the Campus Manager. Depending on the type of advice you require, we will arrange for you to meet with an appropriate member of staff, or the Director. Sometimes if we are concerned about your progress, we will initiate the meeting (See Progress Policy in your Handbook for more details). COUNSELLING & GUIDANCE SERVICES: Japanese, Spanish, Chinese, Korean, Thai, French, Malay/Indonesian and Italian speaking counsellors/ guidance officers are available on request. You simply need to see staff to arrange an interview. The first hour is at the Academy's expense.

SOCIAL ACTIVITIES: At least once a week there will be some type of game or activity organised where you can relax and get to know your fellow students in a social context. There are also cafes on all campuses where you can mix socially. Watch out for our Table Tennis competitions, volleyball games, and of course the end of year inter-campus sports and social event. For other information about social events not run by The Eagle Academy, ask a friendly staff member.

MEDICAL SERVICES: There are several medical practices within close proximity to all campuses. Please ask staff.

LIBRARY: Students can access the small Professional Libraries at each campus, and all campuses have arrangements with nearby Libraries that enable student membership.

WI-FI & E-MAIL: Students have access to the Internet via wi-fi in all campuses, and through the Academy's computers. Laptops will need to be booked out from the Office and rules apply to their use. A deposit may be required. GENERAL WELFARE: International Students should also read the sections covering home stay, and Australia, later in this book, to further assist them. SOME HELPFUL CONTACTS YOU MAY NEED: Department Immigration & Citizenship (DIAC) - 131 881 Translating and Interpreting Services -131 450 Study in Australia - www.studyinaustralia.gov.au Australian Federation of International Students - www.internationalstudents.org.au

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OSHC Worldcare - Mondial Assistance (Overseas Student Health Cover) Each student is required to have Overseas Student Health Cover. You can either organise your own OSHC or we can organise it for you at a cost (depending on the length and type of cover). If you have a OSHC Worldcare Policy and need Customer Service locations or you are trying to find a Doctor, use these websites to help you. Alternatively, you can take a brochure from our Campus with these details. Customer Service Locations: https://www.oshcworldcare.com.au/member_student/need_help.aspx Do you need a Doctor? Find your local Direct Billing Doctor by using this site: http://www.oshcworldcare.com.au/member_student/medical_providers.aspx

The following services are not covered under your OSHC policy:

1. Physiotherapists, osteopaths, chiropractors, naturopaths and other ancillary services. 2. Medications, drugs or other treatments not prescribed by a doctor or not included in the PBS. 3. Dentist or optician charges. 4. The co-payment payable by you under Australian law or as a result of the provider charging in excess of the Medicare

Benefits Schedule Fee. 5. Medical or hospital services arising from any event listed as a General Exclusion.

(https://www.oshcworldcare.com.au/about_oshc.aspx?language=en#whatisnot)

What does OSHC Cover?

Out of Hospital Medical services - Doctors - Pathology - Radiology

Benefits paid as listed in the Medicate Benefits Schedule

In Hospital Medical Services - Doctors - Pathology - Radiology

Hospital in-patient shared ward accommodation in a public hospital

100% of the Medicare benefits schedule fee

Ambulance Services Where medically necessary for admission to hospital or for emergency treatment

100% of the charge

Prescription Medicines - Prescribed by your doctor - Listed on the Pharmaceutical benefit

scheme - Over the co-payment amount of $34.20

Up to a maximum of $50 pre prescribed item Maximum per calendar year: $300 - Single Policy $600 – Family Policy

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CHANGE OF ADDRESS

Name: ..................................................................................................................................................................................

Current Street Address:

.............................................................................................................................................................................................

.............................................................................................................................................................................................

Suburb: ......................................................................................... Post Code: .....................................

Phone: .......................................................................................... Mobile: ..........................................................

(International students only)

I understand that I must notify The Eagle Academy of any change in my details such as address, phone number, injury or

illness.

If I do not do the above, I understand that the Department of Immigration may be notified by the academy.

Signed: ......................................................................................... Date: ..............................................

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INDUCTION CHECKLIST

Blue Activity Book, Distance Education Book and Disk

Pink Homework Book, Student Handbook / Disk

Library Form completed, Translink Concession

Forms completed, Eagle Academy ID Card

Overseas Health Care Card

(if applicable)

Please collect OSHC card from Admin

Understand Resources, Support Mechanisms,

and how to access help.

Change of address and details form Orientation of the Gymnasium (S&R students)

I acknowledge that I have been introduced to the Coolangatta Campus, and that feel

comfortable with knowing how to go about accessing assistance in any areas I might need them. I am informed and

understanding of the rules and policies of the Academy. I am familiar with the Student Handbook and understand my

responsibilities for my Student Visa with regards progress, attendance and notifying the Academy about changes in address

or contact details.

____________________________________________ ________________

(Student Signature) (Date)

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NOTES: