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CONTRIBUTION OF

JOSEPH M.JURAN TO

QUALITY

MANAGEMENT

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INTRODUCTION OF JOSEPH

M.JURANy He is a man of action, science, business, industry,

government Administration, consultant and more

especially an academician.y DR. Joseph holds degrees in Engineering and law.

y He has been awarded over thirty medals , fellowships,honorary memberships by professional associations.

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y Dr. Juran is a recipient of SECOND ORDER OFSCARED TREASURE

y QUALITY CONTROL HANDBOOK(1951)y MANAGERIAL BREAKTHROUGH(1964)

y PLANNING FOR QUALITY(1988)

y UPPER MANAGEMENT AND QUALITY(1988)

yJURAN ON LEADERSHIP FOR QUALITY(1989)

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CONTRIBUTION OF JURAN ON

QUALITYyJURAN SAYS QUALITY DOES NOT HAPPEN BY

ACCIDENT , IT HAS TO BE PLANNED

yJuran defines quality as Fitness for use.Quality iscustomer satisfaction .Fitness and customerssatisfaction is achieved through:

y Product features :

y Freedom from deficiencies :

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MANAGING QUALITYy MANAGEMENT FOR QUALITY REFERS TO

IDENTIFICATION, PLANNING,ORGANISING,

DIRECTING AND CONTROLLING THEACTIVITIES REQUIRED TO ASSURE AND

ATTAINMENT OF QUALITY OBJECTIVES.

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QUALITY TRIOLOGYy QUALITY PLANNING

y QUALITY CONTROL

y QUALITY IMPROVEMENT

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QUALITY PLANNING CONSISTS OF :y Establishment of quality goals.

y Identification of customers

y Discovery of customers needs through marketingresearch:

a) Development of product features.

b) Development of process features.

c) Establishment of process controls.

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QUALITY CONTROLy QUALITY CONTROL IS THE PROCESS OF FINDING

OUT AND NOT PERMITTING NEGETIVE

VARIATION, AT THE POINT OF ITS OCCURRENCE,TO TAKE PLACE SO THAT OBJECTIVES ISACHIEVED.

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PROCESS IMPROVEMENTy IT BEGINS WITH THE ESTABLISHMENT OF AN

EFFECTIVE INFRASTRUCTURE SUCH AS QUALITY

COUNCILy QUALITY IMPROVEMENT PROCESS CONSISTS OF

FOLLOWING STAGES:

y a) Prove the need .

y b) Project identification.y c) Organisation of team for each project.

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y d) Corrective action

y e) Manage resistance to change.

y f) Control the improved quality:y a)SQP

y b) CQP

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PROVE THE NEED OF QUALITY

IMPROVEMENTy The need of quality improvement should be felt,

identified and proved in a convincing manner in a

language usually understood by the top management.

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EFFECTIVE APPOACH TO QUALITY

IMPROVEMENT.yA) IDENTIFY THE PROJECT.

y B) ORGANISATIONAL ARRANGEMENTS.

y C) IN- DEPTH DIAGNOSIS.

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PROBLEMS IN QUALITY

IMPROVEMENTy (1) WORKERS CONTROLLED DEFECTS.

y (a) Inadvertent errors:

y (b) Errors emanating from lack of knowledge:y (c) Deliberate Errors:

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CORRECTIVESy The selection of correctives is a BREAKTHROUGH

.IT INCLUDES:

ya) Quality improvement.

y b) Prevention of defects.

y c) Waste reduction.

y d) Cost reduction.

y e) Greater customer satisfaction.

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STEPS IN QUALITY IMPROVEMENTyA) Build Awareness.

y B) Set goals.

y C) Provide training.y D) Undertake projects to solve problem.

y E) Report progress.

y F) Communicate.

y G) Hold the gain by providing control.

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THANKS