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Comstor Greg Peters. Comstor SMARTnet Reseller Training. Contents. Who is Comstor? Comstor Value Best Practices Utilizing the SMS 1 Tool (New Registrations) Utilizing the SMS 2 Tool (Renewals). Who Is Comstor?. Cisco Authorized Distributor Cisco is the center of our business - PowerPoint PPT Presentation
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CONFIDENTIAL: Not for distribution.CONFIDENTIAL: Not for distribution.
Comstor
Greg Peters
Comstor
Greg Peters
Comstor SMARTnet Reseller Training
CONFIDENTIAL: Not for distribution.CONFIDENTIAL: Not for distribution.
Contents
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Who Is Comstor?
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Comstor Value
Dedicated Services Team
Partnership
Leveraging Comstor as an extension of your staff
Pre-Sales Management
Contract Audit
Contract Management
Service Dollar CaptureRenewal Business SummaryAttach-Rate Reporting
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Best Practices
Train EmployeesTrain staff to use the Cisco SMS toolSMARTnet tracking toolOn a hardware deal always ask the question; “What level of coverage is needed on your network?”
Designate a team member as a SMARTnet expert
Educate customersThe majority of Cisco hardware only ships with a 90 day warrantyCustomer can not upgrade IOS functionalities with out SMARTnet
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Best Practices Continued
Engage your Cisco and Comstor account teamsYour Cisco and Comstor account team is able to keep you up to date on programs, live trainings, webinars and market direction.
Engage your Cisco AM early in the sales process for incremental deals and use their knowledge to drive home the importance of Smartnet with the customer
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Cisco SMS 1 Tool Overview
How do I find the Cisco SCC
Where do I find my Cisco tokens?
Registering your tokens
Contract Edits
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Log into Cisco’s Service Contract Center (SCC), Log into Cisco’s Service Contract Center (SCC), http://www.cisco.com/public/scc/.. Select Login to SCC. Select Login to SCC.
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Enter Enter CCO ID and passwordCCO ID and password into prompt. into prompt.
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Select Select Packaged ServicesPackaged Services
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Select Select SCC Registration SearchSCC Registration Search
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Select Select SearchSearch, With out entering in search criteria, With out entering in search criteria
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Select the shell, then select Select the shell, then select view shell detailsview shell details
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Select Select Set ResellerSet Reseller
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Company name Will auto-populate, if incorrect, edit and select Company name Will auto-populate, if incorrect, edit and select searchsearch
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Select correct address and select Select correct address and select ApplyApply
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Reseller is now set, select Reseller is now set, select set install siteset install site
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Company name will auto-populate, if incorrect, edit and select Company name will auto-populate, if incorrect, edit and select searchsearch
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Select or enter in correct address and select Select or enter in correct address and select ApplyApply
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Reseller and Site are now set, select either Reseller and Site are now set, select either existingexisting contractcontract or or newnew contractcontract
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If this is a new contract, enter in If this is a new contract, enter in contact informationcontact information
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After contact information is entered, enter in the After contact information is entered, enter in the product serial numberproduct serial number
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After serial number is entered, select After serial number is entered, select registerregister
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If everything is correct, select If everything is correct, select Complete registrationComplete registration
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Registration confirmation and Registration confirmation and contractcontract generation generation
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You are done!
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Cisco SMS 2 Tool Overview
Finding contracts to be renewed
Creating a renewal quote
Renewal options
Editing a renewal quote
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Log into Cisco’s Service Contract Center (SCC), http://www.cisco.com/public/scc/. Select Login to SMS Renewal Tool.
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Enter CCO ID and password into prompt.
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Setting Your Default DistributorSetting Your Default DistributorSelect the Administration link at the top of the page.
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Select Reseller Preferences to establish your personalized ordering preference.
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Select COMSTOR as your default distributor from the pull down menu. Then enter in the email address where you would like
your confirmations sent. Click Update.
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Generating a Renewal Quote To access your Renewal Business Summary (RBS), select the appropriate
link.
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Once inside the RBS, you can access contracts in 1 of 3 ways:1.Any of the 3 time period links
2.By entering your Enduser’s name3.Date range for contracts that are about to expire.
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Select the Renew button for the contract that you would like to renew.
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Select Create a Renewal Quote and hit Submit.
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Enter in Product Info Comments and Discount/Markup.
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Select your date range information. Hit Generate Quote.
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Verify your information. Write down your Quote number.
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Request Price From Distributor from drop down menu. Hit Submit.
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From: [email protected] [mailto:[email protected]] Sent: Tuesday, April 12, 2005 3:54 PMTo: Cisco ResellerSubject: Price for Q4355663
Dear Cisco Reseller,
Comstor US has set the price for Q4355663 as requested. To view the quote,please clickhttp://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Form=QuoteWizard&Quote=Q4355663.
DO NOT REPLY TO THIS MESSAGEFor assistance regarding this message, please navigate to our Feedback page:http://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Form=SCCFeedbackInput
Thank you,
Cisco Systems
After COMSTOR updates pricing, confirmation is received.
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$900.00
Reseller Price is now reflected in the quote.
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Select Submit Order to Distributor from drop down menu. Hit Submit.
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Enter in your PO# and hit YES to submit order to COMSTOR.
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If you would like to Route your quote to your disti for modifications or adjustments, select Route
Quote. Hit Submit.
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You will need to enter in the CCO ID of the individual you would like to route it to. Add any notes.
Hit Update.
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Questions??
If you have any questions concerning SMARTnet, please contact your COMSTOR sales rep or:
Jackie Roberts, 703-345-5108 [email protected]
Steve Soderberg, 303-566-2619 [email protected]
Greg Peters, 303-222-4737 [email protected]